Betvictor PLAYER REVIEWS(3082)
Robert Haddon-Finney
30 August 2022
Comment from uk.trustpilot.com
Went on the live chat tonight to see where i stand on things concearning my epilepsy & i.d. etc. I must give a big shout to jacomb who was very helpfull indeed & gave me advice who to contact via email about the issue. Thankyku for your help jacomb 100%
Jenfen H
30 August 2022
Comment from uk.trustpilot.com
Spoke to Charlotte who sorted out the welcome bonus efficiently and quickly. Really good services and we corrected quickly together
Rhett Copland
30 August 2022
Comment from uk.trustpilot.com
Jacob was quick and got the issue sorted immediately. I've found this true with all their live agents.
Dave Considine
30 August 2022
Comment from uk.trustpilot.com
Hi Harvey was prompt and professional and resolved my issue immediately thank you
Neil Gibson
29 August 2022
Comment from uk.trustpilot.com
First time on live chat and got speaking to a fella called Jacob. Was brilliant help an sorted issue straight away. Very good service
Jimmy
29 August 2022
Comment from uk.trustpilot.com
Lauren was very helpful
MattPin
29 August 2022
Comment from uk.trustpilot.com
Was betting on Parimatch and I Spoke to Jacob who was very helpful and sorted everything very promptly! Would definitely recommend Parimatch and Jacob as an advisor
Caroline
28 August 2022
Comment from uk.trustpilot.com
Customer services were able to promptly apply earned bonuses that didn't auto-populate due to user error on my side. Very helpful.
Nicole Neil
28 August 2022
Comment from uk.trustpilot.com
Spoke to a lady called Lauren, as a game kept spinning and was worried my withdrawal would be effected. She reassured me confidently and raised a technical ticket to resolve the issue. Thankyou very much.
Cameron Matthews
27 August 2022
Comment from uk.trustpilot.com
Houda helped me out really well, great customer service from her!
Dmc
27 August 2022
Comment from uk.trustpilot.com
Antony great customer service
Paul Masterson
27 August 2022
Comment from uk.trustpilot.com
Aidan was very helpful and managed to sort my query
Josicley Bandeira
26 August 2022
Comment from uk.trustpilot.com
BetVictor is the worst betting site I have ever used, they don't respect customers, they restricted my account for no simple reason like that, I just opened my account a week ago and they closed my account. I advise people not to use your platform because it is unacceptable. I contacted the complaints department and they still didn't solve anything, that's fraud with people. Same thing with Parimatch they are regulated by BetVictor.
Lexie G
26 August 2022
Comment from uk.trustpilot.com
'Hey Harry, your best bet is Bet Victor, as long as you don't win. Mug punters only. Win and we will heavily restrict you account. Lose and you can bet all you like.. Our online casinos are computer programs, oh don't get me started... Listen to Harry and Bet with Bet Victor..'
Linda
26 August 2022
Comment from uk.trustpilot.com
I recently returned to this site having not played in a longggg time. Won a few bits on the bingo , just 10 minutes ago I won 40 on slots and it's in my account already! ( Says on website approval can take up to 24 hrs) Very impressed , will be back.x
William Finnie
26 August 2022
Comment from uk.trustpilot.com
excellent site give numerous free bets. withdrawals are always prompt both sport and casino are excellent
Mark
26 August 2022
Comment from uk.trustpilot.com
Aiden was very helpful.Had very good and prompt responses from Aiden. Nothing seemed out of his knowledge or parimeters to help. Definitely recommend Betvictor
William Quinn
25 August 2022
Comment from uk.trustpilot.com
Once again another week being robbed game pays out then takes all with out giving anything don't waste money in this site what a joke .I will stream video of game play on YouTube to see rubbish lol
Nikki Pow
25 August 2022
Comment from uk.trustpilot.com
Excellent customer service. Jacob dealt with my query and was most helpful.
Chris Webb
25 August 2022
Comment from uk.trustpilot.com
Very poor returns on the slots, certainly do not play like they are completely random. Can go 1000's of spins without a bonus, even playing a variety of different games. No point trying to make a complaint or speaking to support as you get the same jargon. Clearly red flag accounts and are not legitimate. Also Google definitely shares data across all gambling sites. No way will I be returning to BetVictor. Posted this again as BetVictor flagged my review, clearly hit the nail on the head. How pathetic you are BetVictor
Paul M
25 August 2022
Comment from uk.trustpilot.com
Awful service.I reopened an account I had had for years. After winning a grand total of 89 (and losing 34) after just 3 days they arbitrarily restricted my account. When I asked what the restrictions were, I was told I could not place any more sports bets. No reason given just "decided by trading department" As a sports betting site that doesn't make them much use to me !Really poor experience.
Lexie G
24 August 2022
Comment from uk.trustpilot.com
The fact Bet Victor don't answer my three questions publicly on this site will speak LOUDLY to potential customers. I am a verified customer.Bet Victor are free to bet with who they like, but they ARE NOT FREE TO MISLEAD WITH THEIR ADVERTISING. 'Hey Harry, Bet Victor heavily restrict 'winning accounts' but Mug punters are welcome all day long'Have a lovely Wednesday!
Colin Walker
24 August 2022
Comment from uk.trustpilot.com
Chantelle on live chat was excellent when I got a bit confused. Knowledgeable, friendly & helpful. :-)
Josicley
24 August 2022
Comment from uk.trustpilot.com
BetVictor is the worst betting site I have ever used, they don't respect customers, they restricted my account for no simple reason like that, I just opened my account a week ago and they closed my account. I advise people not to use your platform because it is unacceptable. I contacted the complaints department and they still didn't solve anything, that's fraud with people. Same thing with Parimatch they are regulated by BetVictor.
Kevin Davies
24 August 2022
Comment from uk.trustpilot.com
Great service from Julia and many thanks.
Elek Czerjak
23 August 2022
Comment from uk.trustpilot.com
Great site. Nice costumer service, good odds, fast money handeling and fair system! I giving 5 star!
Vanessa
23 August 2022
Comment from uk.trustpilot.com
Fantastic. Samuel was great.
Andrea
22 August 2022
Comment from uk.trustpilot.com
Great site, enjoyable
The Jasbir
22 August 2022
Comment from uk.trustpilot.com
Spoke to Antony he was very professional and friendly. He understood my problem and sorted it out in quick time ??
Derek
21 August 2022
Comment from uk.trustpilot.com
Great customer service from Gyorgy, worked through my issue (ref: 1489409) very quickly and was really friendly throughout the whole chat! 5 star service ?? ?? ?? ?? ??:-)
Chris sexton
21 August 2022
Comment from uk.trustpilot.com
100% NOT a rip off. Won a few times here and the rtp is always decent... Not gash like laddies orMr Green etc. Their sister site is good too parimatch... Had 2 very fast withdrawals 2.5k n 2.1k from each after less than 200 total deposits. Bit dead recently but defo not a rip site. ?
Cjd
21 August 2022
Comment from uk.trustpilot.com
Probably good for sports but casino is shocking.Closed my account today after never being able to get a win or bonuses was rare and payouts was low!Costumer service is good which I see most the good reviews are about but the casino side of this company suck dont waste your money
Consumer
21 August 2022
Comment from uk.trustpilot.com
Had an issue with a withdrawal and frozen account, Christie and Aidan both very helpful and clear with the explanations and steps to resolve the issue
Daniel C
20 August 2022
Comment from uk.trustpilot.com
I've had to contact BetVictor twice recently about withdrawals I've made on my account. I've been connected with Christie on both occasions, she has provided great service and has resolved my queries promptly. Thank you
Konrad Biskup
19 August 2022
Comment from uk.trustpilot.com
Common cheaters and thieves. When I paid in there was no trouble and I lost. As soon as I won and want to withdraw suddenly thousands of verification documents. I sent photos with ID statement from the bank bill. Nothing helps. They just want to steal. I will report the matter to the supervisory authorities I have all correspondence and screenshots.
Will T
19 August 2022
Comment from uk.trustpilot.com
I have had mixed experiences of the core service from most casino sites, including BV, however I wanted to post a review to give credit to Bet Victor's customer team who have given consistently exceptional service in my experience. Jayce in particular is friendly, helpful and very effective when it comes to resolving issues - today it was a smaller point regarding promotional activities, however during the recent heat related data centre issues and the vast array of downstream system problems that it caused, the BV team were still completely on the ball and managed all queries admirably. This contrasts with some very poor experiences I've had with certain competitors' teams and with so many online gaming outfits to choose from, it's all too easy to go elsewhere. People tend to get quite emotional regarding money so the contact centres in this industry probably get the worst treatment, which is also why it's important, perhaps, to take the negative reviews with a pinch of salt? Just my two penneth.Anyway thanks again Jayce and team, now I just need a jackpot, for a happy Friday, haha, I think I will just have to settle for the good service hey...!
Lesley Weston
19 August 2022
Comment from uk.trustpilot.com
Catherine was incredibly helpful and has the patience of a saint. Thank you so much. Lesley x
Teresa Caroline
18 August 2022
Comment from uk.trustpilot.com
I recently had a concern regarding my withdrawal and was put in touch with the lovely Lauren. She was extremely helpful and got me all the information I need in less than 1 minute. Great customer service!
Thomas Taylor-Carr
18 August 2022
Comment from uk.trustpilot.com
Was on with Samuel today, cracking lad got me the help I needed quickly.
Lexie G
18 August 2022
Comment from uk.trustpilot.com
Which part of my review did you not understand?Answer my three questions PUBLICLY on here please!Pathetic!
William Quinn
18 August 2022
Comment from uk.trustpilot.com
Bad site .Have been playing this site some time don't waste money games don't pay out what ment to it robbery .
Mod
17 August 2022
Comment from uk.trustpilot.com
Talk to Dino, helped me nice and quick with no problems
Lexie G
17 August 2022
Comment from uk.trustpilot.com
The 5 star reviews on here from contributors with one review is telling.. BetVictor can clearly answer on here1) Do you restrict winning accounts?2) Do you close winning accounts after a certain threshold is reached?3) Does any of your substantial media & press advertising make reference to these policies?No bluster, just answer on here clearly.
Bernard Gately
17 August 2022
Comment from uk.trustpilot.com
Well done to Julia, solved my problem quickly and politely.
S s
17 August 2022
Comment from uk.trustpilot.com
This guy Dino was so helpful upon signing up to bet victor in getting me my free bets .. if only other gambling sites were as good with customers as you are ??
Josicley Bandeira
17 August 2022
Comment from uk.trustpilot.com
The guy on the costumer service was very helpfull, 5 * for him.
HP
17 August 2022
Comment from uk.trustpilot.com
Worst site I have used. Signed up, lost a lot of money, tried to withdraw the balance and they've ignored and have held on to my remaining funds!I don't recommend.Communication is no existant. I wonder if they ever reply or process withdrawals?!!AVOID!
sean
17 August 2022
Comment from uk.trustpilot.com
a wonderful betting portal. withdrawl process amazing money in your account quicker than any portal i have ever used. very reliable and great odds. A pleasure to use. Highly recommend!
wondercup
17 August 2022
Comment from uk.trustpilot.com
Thanks for the explanation chanelle!
adam barber
30 August 2022
Comment from uk.trustpilot.com
Amazing help gyorgy! Very smart thinking to help me get my account sorted! 5 ??
Amazing help gyorgy! Very smart thinking to help me get my account sorted! 5 ??