Betvictor PLAYER REVIEWS(3082)
King Lewi
26 October 2021
Comment from uk.trustpilot.com
So this is probably my 3rd or 4th moan about this terrible Casino! I complained in about may/June about playing Gonzo megaways and being 1200 down with no bonuses or features! To finally get one and receive 80 from it. Got the usual generic message about the RTP and what not! Anyway we are now nearly in November and havent had another bonus since on that slot or taken any money back from these lot. I have a limit of 50 a week and only play this one game! These lot are scammers! Dont be like me and keep getting robbed! Go else where! these guys are legal criminals!!
Michael Drohan
26 October 2021
Comment from uk.trustpilot.com
Am I that unlucky 😕...????? I joined Bet Victor approximately a year ago, and at first things weren't too bad, I lost a little money but I had some good days. In the last 6 months I have done nothing but lose, all the time. I never get ahead, never have any House Money to play with. The slots I like playing payout nothing, so I try something different, but they're all the same. I have no idea how people are winning Hourly Jackpots, or Daily Jackpots. I can't even win €5. My usual stake in only €0.10 ,and yet today I managed to deposit €80 , and I lost it all without getting one decent win. Absolutely no Value for Money, I'm so disgusted with Bet Victor. If I could get one good day, and get back some of the money I lost, I would close my account straight away... but I cannot see that happening. I believe that the offers they give New Customers are good because they need to keep replacing people like me who have no option but to leave because they will just keep on losing continuously... Extremely Disgruntled.. M.Drohan P.S. I would like to add some advice to anyone thinking of joining Bet Victor or any other Casino. When you have signed up, tell them that you want your Account Fully Verified before you make a deposit. If they won't do that, move on somewhere else. If they tell you that it is Fully Verified, check it out... for example, deposit €20 , play a little, then withdraw €10. If that works you shouldn't have a problem, but don't deposit any more money until your withdrawal is back in your Bank. Otherwise ,they have no problem taking money from your Account, but if you have a win ,you can find it very hard to Verify your Account, no matter what Documents you send, they will more than likely to find some problem with them and drag it out as long as possible. Try this and see if it works for you, you have nothing to lose 😉 MD
Ian Preston
26 October 2021
Comment from uk.trustpilot.com
Today was the final straw with Bet Victor. I was playing live roulette and while my bets were just 2 or less, the wheel spun normally with no freezing/buffering. As soon as I increased my bets to 10 plus, the wheel froze every time, then (mostly) gave me a losing number. To test it I reduced my bets to less than 1 and the wheel miraculously operated normally again. This has happened many times in the past... Its just one big scam and they are allowed to get away with it by toothless regulators. I have closed my account and have withdrew my remaining cash. It wouldnt surprise me if they delay or withold my withdrawal out of spite. Please please stay away from these crooks!! Ps. The customer service people are friendly enough though.
customer
25 October 2021
Comment from uk.trustpilot.com
m j c
25 October 2021
Comment from uk.trustpilot.com
pavol was so helpful he listened and offered a solution and was friendly. i prefer this site to most of the others cos the selection is massive and they have good offers ❤️ only thing i can suggest is to get more live games
wencheng liu
25 October 2021
Comment from uk.trustpilot.com
Phoebe gives me the best customer service.
Alison
23 October 2021
Comment from uk.trustpilot.com
What are you playing at!!!!!!! I am fuming 😡🤬😡.there is NO WAY it's fair play especially on certain games.im done
Colton
23 October 2021
Comment from uk.trustpilot.com
I strongly advise do not use these goons there are shocking with withdrawls they advise there payments team only work business hours 9-5 so if your withdrawal is pending it wont be done until there back in work and they will advise you the same speil about 24 hours there is no reason to use this woeful patheitc company who cant even provess fast withdrawls what's fast about 24 hours you mugs and before I get a reply saying contact us on live chat i would rather eat dog poo then use this company again stay away I can name 20 sites more worthy who are not monkeys in gibraltor sort your lifes out robbing ...... also how many bet sites dont provide live streaming basic requirements they cant even facilitate let's hope they go bust
Rick
21 October 2021
Comment from uk.trustpilot.com
web site is a joke they ask trustpilot to remove negative reviews when they are ture and start asking trustpilot to ask me for documents to see if I had a bet with bet victor but at the end of the day the good reviews are fake and this company will let you deposit with out id but when they have to pay you start using every trick in the book stay clear better options out there BET VICTOR hides behind id to stop a pay out and remove reviews 😆
craig benson
21 October 2021
Comment from uk.trustpilot.com
The true gambling company on line get on it 🥰🥰
Dianahh00 Tumasevica1
20 October 2021
Comment from uk.trustpilot.com
I just join because of good reviews bad it was a mistake I think they are fake deposit 250 Plus the bonuses and I see nothing nothing only spin like a crazy to no see nothing unbelievable 500 spin to no pay nothing it’s samting strange normal wen you join give you to show site it’s nice and after rip:))
Rachael
20 October 2021
Comment from uk.trustpilot.com
Easy to use site. Helpful support on the chat. Really enjoying using the site
Jude
19 October 2021
Comment from uk.trustpilot.com
Speedy, efficient customer service from Liam, my experiences with Bet Victor have all been positive : )
Alison
16 October 2021
Comment from uk.trustpilot.com
Poor,very poor!!!! Really gone downhill.dissapointed also stay away from wishing well that game is diabolical you 1000% WON'T win
Pete
14 October 2021
Comment from uk.trustpilot.com
If you are in Canada do not play with them at the moment. As others have mentioned here they are not processing any withdrawals for Canadians. The only method they offer is interac, however they are not allowing their payment provider (Gigadat) to process the withdrawals for them. Gigadat has confirmed there is no issue at all with Interac payments - it is an issue on BetVictors side. In the meantime they are not offering to pay Canadians using any other method , meaning they are simply allowing deposits without any way to pay people winnings. BetVictor just replied to this review saying they have no issues with payments at the moment. However that is not true and I was on live chat earlier today where they acknowledged that they weren't able to send interac payments yet. They told me the same thing that they did last week, which was that they hoped to be able to make payment next week. I also have emails from Gigadat confirming that BetVictor has not been approving them to make interac payments.
Michael Finnerty
14 October 2021
Comment from uk.trustpilot.com
I needed to check on whether I received a bonus or not and if so where it was credited. The service that I received on BetVictor Chat was second to none, excellent.
Nicholas Illidge
14 October 2021
Comment from uk.trustpilot.com
Outstanding chat service - Damien was attentive, engaged and empathetic to my questions. Resolved and delighted with the clarity of comms and agent product knowledge
Serge Kevin Nzodjou Kuetche
12 October 2021
Comment from uk.trustpilot.com
THIS WEBSITE STOLE PEOPLE MONEY SINCE 10DAYS NOW IM WAITING FOR MY MONEY . NOBODY REPLY TO MY EMAILS I SEND OVER SINCE FRIDAY. I WITHDREW MY 1000$ MY ACCOUNT IS CLOSE . THEY DONT WANT TO SEND MY MONEY BUT THEY KEEP TAKING PEOPLE MONEY DONT TRY TO PUT YOUR MONEY . DONTTTTT
Michael Keenan
12 October 2021
Comment from uk.trustpilot.com
Great betting site and easy to navigate around the pages!! Great odds for the football bets and a massive range of slots to choose from! 10/10
Oliwia
11 October 2021
Comment from uk.trustpilot.com
Everything takes far too long. Waited for an hour to be spoken to on the live chat to hear my withdrawal reverse will take up to 24 hours. Wanted to reverse the withdrawal because it was taking too long to hit my account and was pending all the time. What a mess site, only joined but already want to leave it.
OlaOlu Bamikole
11 October 2021
Comment from uk.trustpilot.com
The payments team needs to get their acts together, I submitted a withdrawal request on the 30th of September of $150 and still haven't received my winnings. They kept saying we are having technical difficulties with interac , I think I am being lied to repeatedly because other casinos are cashing me out fine,I need a resolution to this as soon as possible or I would consider this financial fraud
Alison
11 October 2021
Comment from uk.trustpilot.com
50 FREE SPINS IS A SCAM!!!!!!!!,nothing more than1.78 for MONTHS and today just tops it with a whopping 1.15. YOU ARE A JOKE,PEOPLE DONT WASTE 15 ON THIS OVBIOUS SCAM!!!!! PLACE IT ON ANY OTHER SITE! BETVICTOR SHOULD BE ASHAMED OF THEMSELVES 🤬
Anthony Charles Jackson
10 October 2021
Comment from uk.trustpilot.com
Chose the wrong introductory offer by mistake. The 2 Gentlemen were very helpful, very polite and kindly managed to change my request with little fuss. Thank you
Chris Scott
10 October 2021
Comment from uk.trustpilot.com
Absolute scam! This company stole my money!! Stay well away from these people!! Absolutely disgusting! I don't usually write reviews but after the short experience I've had since signing up to betvictor (last night) I had no choice, I can safely say I will not be using this company EVER again. I just hope this review helps prevent some people from signing up to this ghastly company and falling for their con. So the main reason I signed up to this website was because of the Fury V Wilder welcome bonus. Which to anyone this was a no brainer. The promotion was; place 10 on the Fury fight and receive 5 x 10 free bets. I went on to place the bet, to my surprise no free bets appeared in my account. I managed to get onto live chat where I spoke to two different agents one being the shift manager. It turns out Betvictor has a sister site called 'Parimatch' this was NOT made clear when signing up, so basically because I'd previously signed up to Parimatch I was not eligible for this offer on Betvictor. I accepted i wasn't going to receive the welcome bonus, so I politely asked for my 10 deposit to be credited back into my account so I could withdraw it and be done with them (I wasn't able to cash out from the bet, even though the fight didn't start for another 6 hours..) they still refused and stated "your bet was placed in good faith we cannot allow the money to be returned to your account" I mainly use Paddy Power and Sky Bet, these companies actually do treat their customers right. Anytime I've had a problem they have helped me by voiding bets and re-crediting money into my account if needed, they actually treat you as a valued customer unlike Betvictor. Easily the worst bookies I've ever used complete and utter criminals whoever is behind the scenes at this company hang your head in shame I hope you get what's coming to you. I know for a fact these people know exactly what they are doing. They are stealing from their so called "valued customers", I can garuntee I am one of thousands who fell for this disgusting scam tonight. I will do everything I can to drag their name through the dirt, I honestly hope they get what's coming to them for taking peoples hard earned money during these difficult times. They deserve everything they get. Sadly they will always have customers because unfortunately that's how the world works, I just hope this review prevents any possible future customers from signing up and making my mistakes. Hopefully you will see them for what they really are. I am puzzled as to why this site has so many positive reviews. I wouldn't be suprised if most of them were fake or written by company employees in order to bury the negatives. To whoever is reading this review and considering signing up, I hope this helps you make your decision. I wish you all the best😊
Richard
10 October 2021
Comment from uk.trustpilot.com
Decent enough but withdrawals can sometimes be an hour and other times days. Doesn’t seem to be consistency in the processing and moving from pending to complete. A good website and apart from a few verification checks, I’ve nothing bad to say. Not needed customer care yet so will review them when I need to.
Adrian Smith
10 October 2021
Comment from uk.trustpilot.com
Pretty hit or miss with regards to withdrawals timescale 1 day they are quick another day slow as hell. Loyalty rewards pretty rubbish not the best online bookie need to up their game.
Can't scam me
09 October 2021
Comment from uk.trustpilot.com
Terrible odds,Rigged casino games to the core as almost all gambling platforms The only good side is that they have a good customer service. Bottom line avoid 99% of people that use this website will lose money. Edit Please do not try to give me silly and untrue answer.All casino games can reduce the RTP in their casino games up to 0.if they choose to.And it seems that's what you have done to my account.Every body that plays casino online or mortals and brick is destinied to lose.You are talking to someone that knows this industry very well.
Ricky lee
07 October 2021
Comment from uk.trustpilot.com
One of my favourite casinos. Withdrawals are instant for me, they are upto date on the latest slots never had to speak to live chat because I have never had a problem. anyone who leaves bad reviews is generally gambling to much and not keeping within there limit your not always going to win when you gamble stop complaining and go take a look at a scam casino like the genesis brand
Alison
07 October 2021
Comment from uk.trustpilot.com
I wish I'd listened when I was advised to stay away from this site due to how bad it is at the moment but I didn't!,I will be taking advice seriously in future. It's a shame it USED to be a good site.poor betvictor very poor!
Chris Durham
06 October 2021
Comment from uk.trustpilot.com
Hoshyar Gg
06 October 2021
Comment from uk.trustpilot.com
It’s the most disgusting casino ever I have play with if I could I wouldn’t even give them one *.. I have given up with this scam casino. I play with 32red it’s real casino I have win 20k and all the games it’s fun and bonus. Not like this scam people I have played more then 1k never have bonus ones . Because it’s fix and scam. So don’t play here play any where else if you like to win and have fun .
MR Andrew Grimshaw
05 October 2021
Comment from uk.trustpilot.com
Happy with this betting site. Works well. Only ever had to contact customer support once in a couple of years and was quickly answered
Dawn Brown
05 October 2021
Comment from uk.trustpilot.com
AVOID!! the people saying the positive reviews are fake are telling the truth! Click on the names of people leaving positive reviews , and you will see that they have already left a positive review for bet victor and are dong it more than once !! So when bet victors score goes down a fake positive review is left !! They took my money avoid !! I will take this matter further as regards fake reviews !!
David Thomas
05 October 2021
Comment from uk.trustpilot.com
Really easy to deal with, with any questions answered quickly. Seems like a great company.
Tony
05 October 2021
Comment from uk.trustpilot.com
Excellent customer experience, no waiting in queues of people and my minor issue was dealt with very quickly.
john morton
04 October 2021
Comment from uk.trustpilot.com
Bet victor like alot of other companys are using the affordability checks to restrict winning customers. They think we dont know this . The affordability checks are floord on so many levels its embarrassing. I might have no money but my partner might have 5 million for example. They are so patronising they think the public are incapable of looking after themselves so they have to babysit us. Not to mention the strange customer service staff .the only thing you get from them is scripted nonsense. I dont no what it is about betvictor everything about it feels strange it's not like any other bookie. Bet vic in reply to your reply are you for real if you want to keep people away from gambling related harm why do you constantly try to entice mug punters to play your casino games where you no for fact they can not make a profit long term. Why do you not encourage them to bet on horses where they can make along term profit. You dont fool anyone betvic .I no you think the public are stupid but we aren't. By the way dont get your scripts mixed up. And another thing bet vic people have all sorts of income like I said I could be skint but my partner might be a millionaire wich would make me a millionaire. Skint on paper loaded in reality. Do you get my point .probably not. And dont try and get this taken down typical bookie run off with your ball when things dont go your way
Alison
04 October 2021
Comment from uk.trustpilot.com
50 free spins if you deposit 15 or more,ITS A CON!!!I have done this for a while and the whole time I have NEVER won more than 4.78 and neither has anyone I know,that's at least 10 they have gained off each player!they pick one of the worst games for you to get those 'free' spins on so they know they will gain regardless!! PLEASE don't reply telling me it's a random generator, we all know that's rubbish
Dawn Brown
04 October 2021
Comment from uk.trustpilot.com
I opened an account and deposited an hour ago at bet victor , as soon as I deposited my account was closed and they have got my deposit !!
Mark Reading
03 October 2021
Comment from uk.trustpilot.com
Keiron very polite, helpful and efficient. A credit to Bet Victor for employing such a professional.
Daniel
03 October 2021
Comment from uk.trustpilot.com
*UPDATE* After leaving the below review suddenly Bet Victor were able to resolve the situation. I have updated to two stars because they managed to fix the situation but the customer experience has been shocking and I most likely will not be continuing to use their service. I firmly believe had I not spent hours chasing this I never would have received the cash into my account. I signed up to BV through a refer a friend offer - the offer clearly stated “Share a 100 cash reward”. After more than 2 weeks of back and forth over the sign up promotion and the person who referred me receiving their bonus, I was assured by three agents I’d receive the full 50 bonus and still BV are trying to only give me 20 after initially trying to only give me 10! Exhausting to deal with an incompetent company who do not honour their own promotions. Absolutely the worst company I’ve ever signed up to and so disorganised. I’ll be reporting to the Advertising Standards Authority also for lying in their marketing communications.
customer
03 October 2021
Comment from uk.trustpilot.com
Have used the site on and off for a wee while. Not had a single win. Slot games seem to be rigged. Play same ones in other sites and get the bonus etc. No free spins, offers are rubbish. Will be giving it a miss from now on. Wouldn't reccomend
Rafal
02 October 2021
Comment from uk.trustpilot.com
Lovin it ;) just it would be nice to get free free spins not deposit and get
Lee
01 October 2021
Comment from uk.trustpilot.com
Excellent service
Michal
01 October 2021
Comment from uk.trustpilot.com
Alison
01 October 2021
Comment from uk.trustpilot.com
Unbelievably!,I didn't think they were allowed to block ppl from getting any wins but that's exactly what they are doing because I wrote on here!!! This is a DISGRACE and I am not leaving it there be sure of that 🤬
rob
01 October 2021
Comment from uk.trustpilot.com
I am having to re write this review as BetVictor requested Trust Pilot to remove my previous review and they did, but Trust Pilot wont remove all the FAKE positive reviews that have swamped this page. Anyway to Recap, My Experience @ BetVictor, Dead Spin After Dead Spin and Teased with 2 Bonuses until your money is all gone. Try a different Casino and save yourself time on Trust Pilot and filter out the Fake Positive comments in future. And if Trust Pilot removes this comment then I would suggest they change there company name to feefo. Also a Casino with a 4.2 out of 5 rating, c'mon people, do you honestly think there are that many happy people losing money ? lol
H.C
01 October 2021
Comment from uk.trustpilot.com
Excellent site one of the best I’ve used highly recommended!
OLADIPO ANDREW
30 September 2021
Comment from uk.trustpilot.com
Integrity issue. I made a wrong accusation against Betvictor. I placed a bet on both team to score. I mistakingly picked "No" and when both team scored I was expecting my account to be credited thinking I won the game. I sent message to Betvictor to accuse them but I later discovered the error was from me. I picked "No" instead of "Yes"/ Having realised my mistake, I tendered an apology and to my surprised my stake money for the lost game was refunded. This is an integrity issue. Betvictor is the best! Thank you.
Steve Pan........
30 September 2021
Comment from uk.trustpilot.com
All I will say in this review is that do not believe all you read as I have had 2 reviews removed by BetVictor and this appears common practice whenever anything negative is written about them and I strongly believe this to be common practice by them...nothing I said infringed guidelines and I even stated that after having my first review of them removed.....LOYAL CUSTOMER TREATMENT OF THE VERY WORST
rajender
27 October 2021
Comment from uk.trustpilot.com
It is really good, as I am using it from more then one years now, but the only thing which I am facing now days that whenever I am trying to deposit they keep my miney on hold for long tym as in for more then 10 days this is not acceptable, it is my money, yeah but all the other things are good, yes sometime they change bet as well but now onwards I have start taking screenshots, the only concern is deposit money sometime get stuck which they use to credit back after a long time, so mine is still stuck and waiting to be get credited in my account. When I asked for compensation they denied and now these days chat support is pathetic
It is really good, as I am using it from more then one years now, but the only thing which I am facing now days that whenever I am trying to deposit they keep my miney on hold for long tym as in for more then 10 days this is not acceptable, it is my money, yeah but all the other things are good, yes sometime they change bet as well but now onwards I have start taking screenshots, the only concern is deposit money sometime get stuck which they use to credit back after a long time, so mine is still stuck and waiting to be get credited in my account. When I asked for compensation they denied and now these days chat support is pathetic