Betvictor Review

I have used BetVictor for years and always took them to be a respectable and honest company. But that just changed.

They Voided a bet for Over 55 points on an American football game when 54 points had been scored and half of the game was still left to play. It's like cancelling a football bet on 5 or more goals when 4 have been scored and a team has just won a penalty!

The game wasn't late to start and there were no other valid reasons to void it, other than they didn't want to payout the 300+ winnings. Shocked, appalled, and will be filing a complaint with the gambling commission.

Stay away from BetVictor. I have gambled tens of thousands over the last few years and have never encountered anything as appalling as this.

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Waited almost 12 days to pay me out avoid… the worst customer service I’ve ever experienced. Told me to verify my account which they said had all required documents for. But still restricted me anyways for absolutely nothing. Be careful because they can do this for as long as they like with no reason given or contact with relevant team who deals with it. They tried to steal my money but i kept going and wouldn’t let them. Absolute crowd of cheats. Good luck dealing with them.

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Deposited money to place a Lucky 15 bet only to withdraw it shortly afterwards upon hearing BV don't pay bonuses anymore due to somebody taking them for 200k+ for 2 Lucky 31, is it any wonder bookies have a bad reputation.

Bet365 will be getting my custom from now on !

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Very impressive customer service. My issue was handled in a professional manner by Samantha who went out of her way to ensure I remained a happy customer. Thank you and definitely a company I'd recommend.

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BetVictor is the literary the worst betting site I have ever been on.
I tried the put a 5 accumulator on and it would not let me, So I went on to speak to the live chat I ask why this is, And they said it’s because the traders won’t allow it try and do another combination and I did however it still did not work and the live chat host (chole) absolutely did no effort to help me just had the same excuse over again. I have pictures and evidence but I can’t upload pictures on here. NOT HAPPY

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Why not invest in crypto currency instead of wasting money to some wa*k betting site? I suggest you try empireinvestments.xyz , they offer better ROI and payment is automatic. stand a chance to double your money

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Honestly the worst ever casino I've ever played at, please stay well clear of the slots at betvictor they never land bonuses or free spins and I've played at this site a number of times over a period of months and they still don't land a thing so don't even try says it's down to luck, I've now closed down my account with them.

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Please avoid them!
Why not invest in crypto currency instead of wasting money on fake bets? Try empireinvestments.xyz they offer very good ROI and payout is automatic.
Thank me later!

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Recently I opened an account with this firm and deposited 50 pounds. The company would not activate my account so naturally I asked for my deposit to be refunded. They refused.

Betvictor say they cannot refund my deposit because of identity issues, as they were unable to verify my account. Yet they are more than happy to accept my identity when making a deposit. This is clearly illegal.

If you are considering opening an account with Betvictor it's worth remembering that they can just decide to keep your money at any time. They can refuse to pay you and claim that you have not given them the right documentation or whatever. The irony is that they say they are doing this to prevent fraud and moneylaundering, but the only one's doing the laundering are themselves. Its not too serious with a small amount of money like in my case. But I imagine that for some it could be substantial.

I am therefore very surprised that they have not been investigated for this kind of fraud. Remember also that only a few people come online and admit that they were scammed so thousands more 'customers' are likely to be scammed in this way and nobody knows anything about it.

I believe this kind of activity to be VERY serious. I believe an investigation needs to be carried out by the relevant authorities.

Betvictor is in my view an online scam. Keeping someone's deposit is theft. Who gives these people a licence to operate outside the law?

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When opening my BetVictor account I was asked to provide proof of income, which is something no other bookmaker I have used requires.

After providing this information, I had the amount I could deposit and wager restricted. And when I attempting to get these restrictions lifted, BetVictor permanently closed my account!

While I understand that BetVictor wants to promote responsible gambling, their new policies are clearly flawed in that they have resorted to treating their customers like children.

As adults, we are perfectly capable of managing our money responsibly (thank you very much!)

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Provided photographic evidence of a slot that crashed and they said no issues occurred despite a bonus on a slot paying zero and not playing. They deny all evidence, as if it doesn't exist to suit themselves, then ask how my experience was when the ticket was closed. Really awful

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Absolutely awful rip off casino. I had a few wins when I first joined but since then absolutely nothing despite depositing hundreds. There's no way their slots pay out the average as they advertise. I'm around 1000 down. Will never use again it's like throwing money in the bin

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This company is a joke, don't even bother with using this website.

I bet on table tennis handicap +1.5 on the guest, the match finished 2-3 which means I won the bet. Their system marked the bet as a lost one.

I contacted their assistance team and they confirmed that I won my bet, but I still wait for the money to be credited.

I've got the screenshots of this scam and I will report it to the authorities.

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having been with Bet Victor for several years, I was amazed when they refused a 1 bet today. Having had two Live chats with them today to find the reason, I am still waiting & can not get an answer to my enquiry.This is very poor customer service & no way to treat a loyal customer.

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Betvictor where very helpful and provide a good service

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Didnt return my winnings which i screen shot it clearly shows my matching numbers on bingo .the page has froze in which i screen shot no monies was debited to my account i had numerous online chat to cs attathing the screen shot i just got passed around as cs would end close conversation on me .

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My bet was incorrectly marked as a loser, not sure how this could happen, I can only guess human error. The Customer service agents were both very pleasant and eventually got the ‘traders’ to correct their mistake. Glad it got sorted but it did take me to chase it up 3 times and took 5hrs from the 1st request which I made via text.

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They closed my acount within 10 minutes of opening it. I placed my qualifying bet and won I then placed my free bet. I went to check the markets 10 minutes later and my acount had been closed trapping my winnings and losing my earned free bets.

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Very polite customer services fast withdrawal nice little win today was in my account within seconds had account along time never really used this site but now I will be thanks again betVictor 😊

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Hello,

This is Denis Doiron with another update on the missing 1850 dollars. I placed 2 withdrawals on aug 21 and 22nd totaling 1850 dollars Canadian. I was in contact with Betvictor for about 3 weeks. I was basically brushes off until one of their cashier employees named charmaine had a closer look. It was said to me that whoever placed my withdrawal (on their end) for got to enter the Swift code. So my funds were sent to basically nowhere. For 3 weeks i was told to contact my bank. I ran 3 traces for the funds, costing me 180$. The funds have yet to appear. They told me they should "bounce back" to them or appear in my accound eventually but we are know nearing one month an a half…. No resolution, no effort.

They probably wont even reply to this review and just shrug it off again.

Im not sure what to do at this point.

I want my money.

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Certainly improved service wise and in terms of offers, prices and promotions. Having been low down my "go to bookmakers" list now up in the top two.

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Brilliant site navigation easy spot on will be around for long

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Excellent offers and great customer service

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Poor poor company, recently got asked to provide crazy amounts of financial information to them as part of their “due diligence procedure” to check my affordability, I reluctantly supplied payslips, bank statements etc and they then decided to put a deposit limit on of a few hundred. I understand deposit limits but they my existing winnings I had I am also not allowed to bet with as they are saying I have used my “betting limit” for 2020 so I can’t place any bets even though I have funds in the account !!?? Seems ridiculous only have a few hundred in there and they are so ignorant and rude when you contact them would warn people to stay well away. They do not even understand their own industry guidelines.

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Only used betvictor a few times and had won 50.00 GBP on the 28th August 2020 after depositing 10.00 GBP and then after that win i deposited another 10 GBP but did not win anything, then after a couple of weeks i logged in and noticed my account was -50.00, after contacting them they said another 50.00 had been withdrawn on September 8th which paid out twice, id told them that i had not played or won since my win at the end of august and told them it was wrong, i supplied a copy of my bank statement for the whole period of time, what gets me is i am told "Well even if it shows the money did not go to your bank you need to contact the bank to see where the funds went". Which i will not do as i have proven that no funds went to my bank after my initial win which confirms i did not make any other withdrawal. I can only believe it's one of the following , either an employee that is skimming there accounts and making it seem like an error on someones accounts, or that after winning the 50.00 and spending only 20.00 someone is trying to get money back. Sounds stupid i know but think of everyone that has accounts with the total overall wins and loses at a postitive balance, it would soon adds up

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made a withdrawal last night at 21 00 normally in a maximum of 30 minutes it should have been processed but in my case I know why it is pending and now I want you to solve this problem?

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The complaints process is a complete farce and probably illegal

long-standing customer suddenly decided to ring me in a police-like interview then requested documents which I sent and they said were not correct (they were) Over 2 months which eventually resulted in being ignored complaint went to level 3 (this only happens if you email csdirectorreview yes YOU the customer has to go up the levels, not the company. This is not how the guidelines suggest on-site but anyway they don't follow them and nobody cares.

The service gets worse when you get to this level and after trying ignoring me for weeks they just close my account. I will be shortly taking legal advice

BE WARNED this firm is NOT TO BE TRUSTED.

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Great bookies until you win a few quid.My account has been restricted from sports betting because I’m up over the year.shocking behaviour.They said it was a business decision.Would they do the same if I lost.leave alone.

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Great experience, professional and helpful stuff ready to offer assistance. Great website and easy to navigate.

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Had a bad experience here,wasn’t easy for me until I met an expert,I will highly recommend Mrs Bonnie, she’s Sincere and honest in all way round she helped me got everything I lost from them. Feel free to email her on (Greenebonnie four six five) g mail

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Didn’t have to wait too long and Ellie who I spoke to was very helpful and friendly

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Absolutely disgrace of a betting site, all because I was on winning steak they restricted my account from betting more than 50, do not use this site it’s a con

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This is Denis Doiron with a second update on my missing withdrawal situation.

I received a call from a lady named judy or trudy last Friday. I was told she was escalating this to the highest departement so I felt happy like some progress was being made and that she would get back to me monday. Nothing on monday so i placed a call and talked to a lady named Charmaine.

She claims she asked for payment receipts on other payments to compare the Data to make sure that theyre was no error while processing my payment. She said that she would be back to me mid week and should have a betyer idea what happened.

Here we are Thursday at 10pm. Received no calls (not even from the lady i spoke to Friday). I called my bank once again and paid 60 dollars for them to run a trace to try and locate my 1850 dollars.

Betvictor is not helping. Not even making a small effort. Money does not vanish so i hope this appeares somewheres at some point. Thats alot of money and i really hope to recover it.

Plenty of other sites offer the etransfer method and i have had no issues with this. I have been a betvictor customer for years. A good customer. And i have litterally received 0 help and continious "call your bank response"
I have done this and spent 120$ now trying te recover my money. Ive done my part.

I really wish someone would go the extra mile and help me. These are withdrawals placed on the 21st and 22nd of August. Its almost been a month.

A call back to even remotely pretend you care would have been alright.

Three reviews down , another customer claims to have been missing money that was actually withdrawn during the exact timeframe.

Plz look into this for gods sake.

Thanks a lot.

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Interrogated me like a criminal trying to verify my account and asked for an outrageous amount of information just so I could place the 5 pound bet that they allowed me to deposit on their site.

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Had an issue (my fault) Thomas sorted it out there and then most excellent!

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Had an issue with a withdrawl. However, after trying the live chat and being lied to I spoke to Tinas, who was very kind and helpful! Really glad to have come across this person!!!!

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I had a problem with my currency and Alina helped me. Very nice and efficient.

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I have had the same issue as Denis Doiron. I withdrew money 5 times between 21 August to the 24 August. It is a sum $2300. I have been back n forth with emails to sort this issue and just keep getting told to sort it with my bank. I played again to make a small withdrawal and did not receive that either.
Anyone know what else u can do to sort this out would be much appreciated

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My problem was handled by Lilly and she was super. Friendly, knowledgeable and quick. Other sites could learn much from her.

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A great service provided by Megan, I hope bet Victor realises how good an employee they have in her. Quick and to the point answers allowed me to reach my solution. Thank you Megan.

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Wonderful support from Damian, great advice for use in the future. Friendly, helpful and couldn't ask for more.

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This site is much better than anywhere else Ladbroke rip u off be aware

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If I could give these 0 stars I would iv been gambling all my life you win u lose it’s all part of it but I base my online experiences on fair gaming now iv played many sites most are now getting very tight with big pay outs so I tried bet victor saw good stars for it but when u scroll down all the good reviews are on customer service now I don’t know about you but I couldn’t give a f—k if Valerie answer my question in good time I wana know if the site is good for payouts or not and none of the reviews state that so I gave it a chance lost a few grand and not being funny this site absolutely hates a high stake it will eat ur money for fun u will get bonuses on the low stakes but they are sooo poor iv never seen a site that can’t pay out over 30x I mean it’s soo laughable please do not waste your money with these guys if you like to actually win coz it won’t happen here I will never load up another pound with these crooks neither should you awful site!!!!

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Great support from Alina,
Thanks again,
Best regards,
SG

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Bet victor is a unfair gaming casino. Stay clear of them. I wouldn't recommend at all. My mate had put 6000 pounds through wild swarm. It popped and gave him 10 pounds that's what you call unfair gaming. We are seeking legal advice monday morning

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I had an issue with not getting a bonus fund paid but Tina was ever so polite and helpful, she sorted it with no issues at all, keep up the good work Tina! Excellent

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The last 7 years or so. Betvictor has been extremely good. I have no real complaints. But i placed a withdrawal on august 21st. Two of them actually. And am yet to receive them. Totalling 1850 CAD dollars. The weird thing is i actually received three withdrawals after these two so an error was made somewheres. I was told to call my bank to see if we could locate the funds and the bank confirmed that nothing at all was received. So they are not sure what excactly they can do if the funds dont seem to have been sent.

After letting betvictor know. They say the funds were sent and basically there is nothing they can do. They have sent it to the payments team and they cant really do anything else. They sent me this recepit thing that says the funds were sent. I however have received nothing. They seem to think im a person trying to get free money lol but i have been a customer way too long to do that. I hate to turn to social media but i would really like my money.

Help. Anyone.

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