Betvictor Review

Kayleigh was brilliant. First class service

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Good customer service, fast and efficient

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Despite many emails texts all sorts of communication I still cannot get on BetVictor I can't speak to no one the live chat is a waste of time I'm they don't send you a link when you try to reset your password it's bloody hard work

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I think that Betvictor needs to change their BOG prices strategy for Horse Racing.
Looking at the trends of Horse Racing, markets open on most evenings before a race meeting and it occurs to me that if BV's ambition is to be a marker leader than you should offer your BOG service the night before like other bookmakers, BET365 & Boylesports being two that I know of.

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Great site to start fair play in slots pay in and returns but then boooom!!!!, lost thousands, take take take site no fair gaming or enjoyable experience, typical site !

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By far the worst experience ever. Live chat with Tina was absolutely awful.. she ended the chat after myself asking a question about a method of payment. Which has left me to feel quite distressed. A full investigation should be completed on how I was treated, how can you terminate a conversation whilst talking over a delicate subject?

Live chat is the latest way of communication these days.. at least teach staff basic customer service if you want people to spend there money on this site.

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Damian was amazing. 5 stars.

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helen was a great help through the livechat

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Great service from Laxmi who was super nice, quick an efficient. Thank you Laxmi

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Great betting site and extra helpful staff. A+++++

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Helen was courteous and helpful and resolved my issue efficiently.

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Spoke with Harriet, an absolute pleasure.
Professional, understanding and very efficient!!
Top class service
Thank you Harriet

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by far the best gambling customer service ive encountered, quick, friendly, and doesn't give you the excuse that they can't do anything, should be more liek this in the future

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Very helpful

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Had a Accra insurance bonus expire without me knowing, was reimbursed no questions asked, top service, couldnt ask for more.

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Beto was very helpful with my enquiry and give him 5stars for sorting my problem quickly and kindly

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Top 5 star friendly helpful service from Helen great customer satisfaction

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Logging in process and making a bet has become a lot slower lately

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Customer service are extremely friendly, and professional, the sites easy to use it has loads to offer with games and promotions, verification was done in mins absolutely no hassle or having to send absolutely everything to them! Great promotions, great customer 24 hour support, has all the top games.

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App full of bugs, constantly 'times out' and takes a long time lading every time you click a page or tab

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Great service from the costumer service team. Esp Harriet

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Catherine was fantastic in dealing with my query. It was very fast & efficient. Definitely recommend asking for her

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I have just shared a lovely chat with Helen. I had a problem, Helen was sympathetic and sorted me out. I no longer have a problem and feel very satisfied that Helen got the right result. Great Service

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Excellent app and rapid withdrawals!

Every time I have contact BV via Live chat and got through to Kayleigh, she has been excellent every single time!

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Helen’s customer service was excellent and kept in contact with me while she solved the issue I had.

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Fantastic quick and efficient customer service! Thanks helen

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A wonderful fast efficient service provided from one of the customer service advisors Nikki! Really please with the service provided 🙂

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Very quick response and my problem was sort in a very short time brilliant customer service from Damian thanks for your help 😁😁😁

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Tina dealt with my request reasonably quickly ( much better than some other firms I could mention) . Although the query was dealt with there still seems to be a systemic problem that was not resolved

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withdrawal time scale is a absolutely joke 5 working days for my winnings To show in my bank 99% of betting site online now have 24hr turn around time scale why are yous still stuck In the old times sort this out bet victor yous are a Multi million pound company but yet yous still can’t find away to send people the winnings faster.

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The lady i spoke to was great.. Straight to the issue and sorted right away. Had this a few times.

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I have had to use the online chat a couple of time. On both occasions I have received excellent customer service. My questions were answered promptly, even though one of the errors was my fault, they rectified it no problem. The only down side is the length of time it takes to withdraw to your bank account. If they could speed this up, it would be a major plus.

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Easy to use and great aftercare service from megan who was very swift in dealing with issues. Thanks BV and megan

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Great site ! Helpful customer services great games fast payouts regular wins so fair casino and great offers !

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Excellent till now I hope it will be same if I win somthing

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The customer service was excellent! I had a problem & it was sorted straight away! By Khaddy.
Thank you
Regards
Karl

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A customer service person named Kieron is absolutely amazing. Very kind and understanding. Honestly a great person to deal with. Thank yOu 😃

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Just the usual leaches
Preying on addicts

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I have been using BetVictor for the last two months and have only had the need to contact support twice in this period. Let me first say I have used almost all of the big betting names and brands, and have had my fair share of bad experiences with the majority of them.

However, BetVictor has been a breath of fresh air. My recent occasion was due to an in-play sports bet I placed which was a 60 pound stake for another goal in a friendly match, the match suddenly ended minutes later (75th') unexpectedly, landing my bet as a loss. I was a little frustrated at first so I tried to contact support about whether or not the bet could be voided as it had no chance of landing with the match being called off early.

When I got through to support which was after around 30 seconds, I was connected to Khaddy, who was extremely friendly and personable. I explained to her my issue and she instantly acknowledged with his response that I would like to void the bet, which was indeed what I was after. She then pushed this to her team to find out why the match was called off to see whether I was eligible for the void. After around 10 minutes of waiting and a friendly chat with Khaddy in the meantime, she then explained the policies of voiding bets in the case of a match ending early due to bad weather (which turned out to be my case), she then said due to the inconvenience and chat we had she was able to void the bet as a gesture of good will.

I was overjoyed to say the least, but more-so with the fact I am now placing my bets with a company that genuinely values it's customers and will indeed go out of their way to help when needed.

I have never experienced this support with another betting company. Excellent. 10/10

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Great friendly staff who will always do there best to help. Look no further for a great app.
Keep up the good work guys

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Very helpful, quickly resolved my issues

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