Betvictor Review

Won €62 only for them to be ‘unable to verify my address’. This is because I lived in student halls at the time hence I didn’t get sent bills, which was supposedly their only means of address verification. Subsequently they closed my account and stole my money. I left a review before which got deleted for some reason, they said they would look into it and never bothered. Do not bet with this company, they will steal your money.

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They don’t honour their introductory offer. Sat chatting to someone twice. They said wait a hour or so. Still no free spins. One of the worst for customer service and honouring their introductory offer. Terrible. Avoid. Go to virgin games!!!!!

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This is the first online casino that is a pleasure playing with..no fuss payouts..money in account almost immediately..really good customer protection in place that you don’t spend more than you can afford..keep up the amazing standards.

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Nothing more than discriminating RACISTS. Check the email I received below. . . Hi Choudhury, We are contacting you regarding your BetVictor account.As part of our commitment to social responsibility, we have applied a bespoke annual spend limit to your account which has been reached. As you have stated your occupation as unemployed and receiving benefits, regrettably you will be unable to play with us until the 01/01/2025. However, if your employment status should change please feel free to contact us to review your account status. If you would like to know more about Safer Gambling, please visit our Safer Gambling Portal. We apologise for any inconvenience this may cause. Kind regards, JenniferDue Diligence Analyst

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After a lot of time speaking with the team over the weekend the issues got resolved with great support from Juan and Raphael also got a call back from a lady today which I wasn’t expecting

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Cat has been amazing sorting out my query

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Well found what maybe the worst casino yet for ripping you off. Definitely don’t try betting more than 2 dollars cause you will automatically drain your account with straight losses. They don’t even try to make it exciting here the just FU** you. These places need to be closed but that would mean the corrupt people involved at auditing these places wouldn’t be stacking there pockets either. POS

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I had the pleaure to have adam as my live support.he is a asset to your company as your 1st contact for betvictor You are awesome adam thank u 4 the prompt ,fast ,very patient and professional customer service u made me feel privileged to have had u as my live chat support. Thank u 😊

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If I could give no start I would! Opened an account 10 days ago and have deposited low amounts. Havnt won anything and then won a small amount. Withdrew the money and it sat as pending for days, logged In To check status and they have closed my account!! Was told that is was a “business decision” really confused as everything was all set up and they were very happy to take my deposits but the minute I won, my account was closed!! All emails are a waste of time and don’t reply!! Wish I had read the reviews online beforehand as this is apparently quite a regular incident to happen… take your money and then when they lose and their profits are affected and need to pay you out, they close your account!!! I shall be taking it further! Shocking and WOULD STAY WELL CLEAR!!!

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ANYI excellent customer service, very helpful, need more people like her

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After winning few sports bets, they started by lowering my maximum wager limit to $50-75 and then completely blocked me from continuing to play on their website.When I contacted the chat, the only response I got was that it was a decision of their trading departmentPositive point, they paid me quickly

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They released a free goals game ready for the last premier league game of the season, where you could win £5 if the matches you drew had a combined goal total of over 20.Also…For every match that had over 3.5 goals you could win 50p for each match…..so in total you could win £7.50Not the largest win ever, but for a free game why not….so when I won and no funds arrived after the matches finished I raised the query through live chat.After 2 days speaking with different people on the live chat, I was told numerous things by each person, including, there had been technical difficulties with it being a new game and winnings will follow, I was told I hadn’t opted in so wasn’t eligible, I was told my games didn’t win ( I had Luton 2 Fulham 4, and Palace 5 Villa 0) It’s not a huge win, it was the principle and clearly being told lies as to why there was no pay out……Imagine if it was a huge win.Don’t trust them……spend you money elsewhere.

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(We are sorry to hear your dissatisfaction. Can you please email us or come on Live-chat so we can review this further for you?)That’s the answer I get all the time I went to the live chat to get my bet money back but nothing happened. I email them they got my number nothing happened. My experience is not about customer service is about get my bet money back. Avoid betvector they use dodgy providers ( evolution and pragmatic roulette) they use every trick to take your money I hope they get INVESTIGATED there SCAMMERS using the law in there side that’s why they OPERATE in GIBRALTAR. Avoid or you be regretting. You be better watch your money get burned than to give it to this SCAMMERS

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Close my account cause I complained about one session politely. Had to go through a phonecall to be told your restricted cause you give bad feedback and we want to control how you play. All super weird. You have a convo telling you about how you can play how much you can play and essentially what you can say and even after that the account would be restricted 😂 then they started asking about my job my rent .. proper crazy 😂 shame I started giving them good reviews aswell 🤣 arguably the strangest phone call I’ve had in my life. It’s got to a point where people no longer see common sense and just read from a computer screen.

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The bonuses are disgusting. When you win free spins you only get one 10p free spin. This site is so far the worst I’ve come across for promotions.

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Great customer service. Answer was provided very quickly. Anyi was very helpful from start to finish

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BV does’nt hound me to stop playing, cannot make deposits as WH, Coral and Sky being so ungrateful after many years of trusted deposit and bet. They were my psychological friends, my Job need frequent switching off, and I did get that relief. BV, done their Assessment on my credibility, their Helpline Staff is as good as many of my colleagues in the Clinical Health Care industry and they are really helpful, They can follow through to identify fairness.

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Answered chat request immediately. Identified my problem. Immediately agreed to credit my bonus. Without any need for checking I’d request or me explaining my issue when it’s on the system unlike skybet who’s customer service is zero

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Spoke with Anyi about a query i had on my account and was very helpful and sorted it straight away

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I am writing to express my profound dissatisfaction with your company’s identity verification process. Despite providing all requested documents, including my bank statement clearly showing the transaction to your company and specifying the exact page where the transaction is located, my account remained under review for seven days. When I contacted your support team, I was informed that my bank statement was not accepted and was asked to provide an e-wallet statement instead.This experience has been the worst I have ever had with a gambling company. Your demands for numerous documents (including utility bills, identity documents, bank statements, and even a photo of me holding my ID) are excessive and, even after complying fully, my account remains blocked. This level of scrutiny and inefficiency is unacceptable.I strongly advise others to avoid using BetVictor. You will feel harassed and frustrated by their unreasonable verification process.

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I was having issues with the new customer sports deposit match, but thats when I met two great customer service agents in Chris and Mar who not only were super friendly but very kind and understanding. Its not often you see great customer service from people but these two were exceptional at it. Not only did I get my promo but the wager requirements were made lower out of a good gesture. So I would to say that Mar and Chris deserve some appreciation from the company and their hard work should be accounted for

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Love this site. Had so many good wins. Thanks bet victor 🥰 and no I’m not a member of staff lol. Just sharing my experience

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Anyi was a fantastic help. Thank you – credit to the organisation

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This company shamefully witheld our money.I am a law abiding tax payer,unlike this bunch of clowns.They should be stripped of their licence.

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£200 at £1 a spin and all dead spins is just disscusting. DO NOT REPLY WITH AN INSULTING PATRONISING REPLY WITH RANDOM NUMBER GENERATOR RUBBISH LIKE YOU ALWAYS.. THIS IS A DISSCUSTING RIP OFF AND HAS TO BE FIXED.. DO BETTER

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Anyi was really helpful it’s my first time playing bingo and she helped me with my withdrawal to my account thank you so much Anyi hope you get promoted

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Winnings sent instantly happy with service

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I went to live chat to get my bet money back on betvictor roulette because they paused the game and the glitch to make me losing over 100 pound bet the same trick they use over and over. I been told the provider (evolution and pragmatic) done nothing wrong than they decided to close my account be aware if you bet big money they can control the outcome of the roulette game to make you lose by connection problems or buffering or even pause the game is a dirty tricks . Betvictor use payed reviews most of them how well our customer service doing to fouls us .AVOID AT ALL COST AND YOUR A WINNER NEVER TRUST A GAMBLING COMPANY WHO OPERATES OUTSIDE UK (GIBRALTAR) MUST BE A REASON FOR THAT .JUST THINK LOGIC AND YOU FOND THIS COMPANY IS A BUNCH OF SCAMMERS. I WILL BE BACK SOON WITH MORE TECHNICAL TRICKS TO SHOW HOW THEY DO IT AND THEY GET AWAY WITH IT .AVOID AVOID

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Aiden sorted my problem efficiently and swiftly. A good site with a great range of bets and great odds. Tom

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Make the bet builder for my own selections of prop bets the first option when I click on a given match. Not hidden in the middle of the menu.

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What had I written for the worst in gambling history? Will they close the account? Again, my prediction came true and they froze the account? And they are deleting comments from here too! But interestingly, comments praising the customer representatives somehow stay up, very strange, isn’t it? It’s great to take people for fools, but they think they are fooling us. Think about how appropriate it is to play games with a company that relies on such fake reviews. I asked them detailed questions 15 days ago, and what they wrote to me was to clear the cookies! Look, the game gives an error code, a general error, 375 spins lost out of 400, Multi game error, and the game freezes during Free Spins, but according to them, it’s all about cookies! It’s unbelievable! It’s very hard to believe how these companies are regulated!

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Betvictor use evolution roulette that’s mean you gone get screen buffers pause losing connections when you bet big . Tactic they use to make you think is your connection having problems but behind the scenes they can change the outcome of the game even in live roulette you gone ask me how they do it? The answer is through accepting there terms and conditions and accepting there cookies if you try to delete the cookies you get signed off and you need to sign again to play is a bit technical I had experience with this and I bet every number on the roulette wheel except one number guess what the ball landed on the empty pocket they can control that through there computers and when you bet big money the screen start buffers and blurry some time they pause it and if you don’t know you been monitored you think is live game is all controlled . YOU GONE GET SCAMMED BIG TIME .I HOPE THEY GET INVESTIGATED THEY OPERATE IN GIBRALTAR THAT’S ITSELF IS WORRYING BECAUSE IF YOU TRY TO RISE A COMPLAIN THEY PROTECT THEM SELF THAT’S WHY IS OUTSIDE UK MORE TECHNICAL INFORMATION YO FOLLOW IN OTHER REVIEWS TO UNDERSTAND THE LEGAL SCAM .AVOID AND YOU BE A WINNER

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This is my very first review for any online casino site. I have been online live games on various sites but trust me the experience with BetVictor has been great so far. Very professional and supportive customer support. I have won and lost as well but the experience has been really good as compared to other sites.

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Been using for a while now great app and website good choice of games as I mainly use the slots on here today I came across a little hiccup on a withdrawal spoke to Raphael great support and was in my bank within the hour.Credit where is due so thank you BV.

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AVOID AT ALL COSTS. TOOK ME 1 DAY EXPERIENCE TO FIND OUT THERE SCAMMERS. THEY TAKE YOUR MONEY IF YOU JOINED THEM. YOU BEEN WORN AND I HOPE NO ONE CAN PLAY THERE GAMES IS GLITCHY AND THEY PAUSED THE GAME FOR BETTER OUTCOME TO LOOSE MONEY WHEN YOU SEE ANY GAME BUFFER REMEMBER ME YOU GONE LOOSE IS YOUR GUARANTEE THEY SCAMMED ME FOR 136.50 BET ON LIVE ROULETTE GAME AND WHEN I REQUEST TO OPEN INVESTIGATION THEY USE TACTICS TO CLOSE YOUR ACCOUNT AND NOT PAYING YOU US A BIG SCAM avoid avoid avoid I got lucky escape only took me one day and a few pounds imagine if I stay longer here l be pouring money to this SCAMMERS. The big question how they still operate in uk I hope everyone can report their behaviour and they get landed with big fine my request number is (2968406).by the way all this positive reviews is paid. AVOID BIG TIME AND YOUR A WINNER TRUST ME

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Anyi was very efficient solved my problem very quickly no hassle

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All these reviews saying nothing exceot how marvellous a company Betvictor is.Pleeease! Stop treating people like halfwits. We know where most of these reviews originate from.BetVictor is a second rate bookmaker and not too goodat handling customer requests as I can confirm!Like most of them they try any trick to stop you closing your a/c.(closed accounts don’t look good to the Gambling Commision!)

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Literally did the welcome bonus and after wagering it decided to restrict my account and witheld any rewards i was going to get. For no reason all i did was join deposit and wager

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Spoke to Kaylan this morning and she sorted out my query without any bother at all. This is exactly the kind of interaction you hope for from a betting site but rarely get. ⭐️⭐️⭐️⭐️⭐️

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Stay away from this site unless you want them to know all your business. They took quite a bit of money of me in deposits and I didn’t win a penny but hey ho that how gambling goes you win some you lose some. However they then asked me for documentation to show I could gamble which I did send. That was fine, but then they started talking to me asking me to provide evidence about an old ccj do been on my credit file. This is too much personal information and certainly none of their business. If they had asked this same question when I signed up I would have still said it was none of their business and not bet on their site at all. So be careful with this site as they will take quite a bit of money off you first before then asking you for too much personal information.

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Great service from Kaylan, she helped with with a free bet that expired. Gave me credit for this, super grateful!

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customer care agent was great. very helpful and patient thanks Vicki

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Absolute clowns . Keep away from them . Mr idiot Paul louis a wicked man only thinks of himself . Owes me 3000 pounds in the past refused to pay . A very good niece of mine had 16 bets with bet victor one winner . Then they put all restrictions on the account no guaranteed odds or any bonuses . Stay away gentleman and lady’s . Pay up mr louis .

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Really weird casino. So after losing horribly, they flagged my account and want to talk to me personally. (?) Since when? They basically ask me all these invasive questions, like do I know how much I lost (what do you think ?), and if I gamble elsewhere (why is that your business) and how they want to set limits on my account (excuse me?). I don’t understand how this casino even has customers. Anyhow I’ll stick to my provinces online casino and walk in casino’s where I don’t get questioned when i lose money thank you very much. Closed my account for the unprofessionalism on your part. There are way more professional ways of going about this, and that is simply ask for a bank statement. Then maybe you will see a couple of thousand dollars isn’t soo much of a big loss to some people.’Account closed, because i just cannot be bothered with the pettiness.

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I was new to the whole thing and messed up. Anyi helped sort it out and gave advice for the future.

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If you are depositing money for sports, DO NOT use the matching bonus!!! You have to win 10 times your deposit in 31 days at odds of 1.75 or higher! By my calculation, it is almost impossible so it’s pretty much legalized theft. You will have to place large bets to qualify and a short losing streak will wipe out your account. My suggestion would be to stay away from this site.

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Pure crap lost nearly 70 in 10 minutes not one bonus joke like people always play the same game and I will not be removing my response or review which is today

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Really used to love this site and would have recommended it to anybody that asked but recently after almost a year of using the site and making multipal deposits and withdrawals I have suddenly been asked to verify my account after making a large deposit and to be frank the timeframe for verification is a JOKE compared to most other sites. I have been waiting 7 days and just received an email to say my documents are only now being reviewed. Unable to withdraw my deposit even though it hadn’t be played at all. Really really disappointed with the service and nervous after reading reviews that my account will be closed and my deposit taken. Once verified hopefully I can withdraw my deposit and close my account.

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I made an error for a sign up bonus and the Live Chat helped me find another, I fulfilled the wager and received the bonuses promised ASAP with no hassle. A++

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Denied me a cashout offer due to a game being suspended for over 2 hours! Was offered to me before the 3pm kick offs finished but soon as they ended no cash out got all the pictures and video to prove it. Can’t suspend my cashout for a game thats finished for over a hour and then say its settled to then switch the teams that did settle to unsettled which denied my cashout again. Was only when my next leg lost by drawing instead of winning for you to then decide that all games have no longer been suspended and are now settled i would of cashed out it was 4625/1 of a £1 5/12 won next 3 games were favourites to win a cashout offer should of been there you do it with ALL my other bets but the big bet you had issues with settling the bets. Avoid them all they will take your money no questions asked but try winning a big bet and watch them try and keep that money away from you by any means even if they got to mess with the app to do it.

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