Betway PLAYER REVIEWS(4875)
Karl
02 May 2023
Comment from uk.trustpilot.com
These guys are trying their hardest not to pay out my winnings. I am waiting for winnings that total over 500 this was processed on the 01/04/23. One month later and still no sign of my winnings. Customer service non existent emails are not monitored (so they say). Going through resolver to try and claim my winnings. Betway stating the need a bank statement with the card number on it. No bank statement has card number on it. Will take deposit in seconds without any reluctance but refusing to pay out.
PM
01 May 2023
Comment from uk.trustpilot.com
Been with Betway for a long time and used to really enjoy the site, but its significantly regressed. The sports bet builders only let you build one per event, and then the acceptable stake is always minimal. Once youve built one, youll struggle to stake on another, which is really frustrating.The win rate in the casino has also massively reduced. Ive compared my recent experiences with the advertised RTC and its a mile off. Losses are a part of the game, but there has definitely been a drop off as far as my play is concerned, and looking at other reviews, that experience is shared.
Lee Tankard
01 May 2023
Comment from uk.trustpilot.com
Betway aren't the worst bookmaker out there but their Prize Spin Wheel is stuck on lose!!I was spinning it every night for about 2 months and it lands on lose everytime!I don't even bother spinning now.They don't even give you a free bet every now and then either.Skybet and Quinnbet are much better imo.UPDATE....Just had a reply from Betway saying that I have won on the Super Prize Wheel in the last 30 days....YES I have as it is impossible to lose....My reward was the bare minimum of 3 x 10 p free spins lol...Come on Betway sort it out!
Kalai Vanan
01 May 2023
Comment from uk.trustpilot.com
My account has been locked with no reason and there is no response from customer support. Customer care support should have improve in easy way of contacting, Every time we are trying to connect customer support its been in the Queue for long while and no response. I'm expecting to resolve the simple issue.
Liam
01 May 2023
Comment from uk.trustpilot.com
What a joke if you play the virtual if you put a bet in 3 sections you'll always lose by 1 I've done this for a year now and had 3 sections and alway lose by 1 which is abit of a red flag don't think. Also the games are absolutely rubbish can't get a win at all. Oh I made a complaint a few years ago about the free spin wheel you get everyday then after you need to deposit 10 pound because I complaint they make me lose everyday which has Been for last two years and when u deposit 10 they will onky give u 50p casino fund which on the wheel its bigger than that so if they can rig the wheel they can rig the games too
Lokanadha Allaparthi
01 May 2023
Comment from uk.trustpilot.com
Deposited Rs 50000 on Feb 28, 2023 - March 28, April 28,..., 2 months Gone By, and No Sign Of My Rs 5000! The Betway "Banking Team" is still searching where my UPI Bank Deposit has Gone! Similar incidents Have Happened with my UPI deposits previously too, and Betway eventually ALWAYS credited the money into my account!Even now I have a feeling that my Rs 5000 will eventually be found, and will be credited to my account.I can't blame you guys as everything in Betway.com is automated, and if something goes wrong it is quite difficult to trace manually.YOU KNOW that my claims about my Feb 28, 2023, UPI Bank deposit of Rs 5000, ARE GENUINE, and I know from my previous "missing" deposits, that all I need to do is to be more patient!Thank you for your support Betway!Lokanadha (alpkumar)
Kailash Nvk
30 April 2023
Comment from uk.trustpilot.com
Too worst app ....Full of fraudThey were asking me some amount to withdraw my huge amountDon't trust this app Am sure you will loose 100% money Kevin Pietersen fraud fellow ....he only accept that was my betway was fraud gambling sitesHe approved at high court also ....soo please be safe avoid this bakawas game site Waste app all time is betway
dhananjaya gopi
30 April 2023
Comment from uk.trustpilot.com
I had deposited an amount of Rs.2000 through bet way upi today I.e on 30-04-2023 at 05:43 pm till now the amount not get added to my beltway account dhananjaya66 I'm tired with these type of deposit issues iam proving with deposit details please rectify it and add my deposit to my betway account Order Id :1946_73291353_32732266Reference ID :4681682856Date :Apr 30, 2023 17:43 And phone pe Transaction id :T2304301744001549782029Utr ID :312086074285I'm too tired with these type of unsuccessful deposit transactions so kindly made it successful to my betway account dhananjaya66
ELIZABETH
29 April 2023
Comment from uk.trustpilot.com
On 17/04/2023 I deposited 20 via PayPal. The money never registered on my Betway account. I have used CHAT (waited 3 hours to finally speak to them) and e mailed numerous time. They say the e mail address is no longer 'live' but they will respond, they don't respond. It is so frustrating and really bad customer service.
Adam
29 April 2023
Comment from uk.trustpilot.com
Theyre usually ok just waiting for my withdrawals which are taking rather a long time.
gary thomas
29 April 2023
Comment from uk.trustpilot.com
Would give zero stars if possible. Absolutely awful site cannot win a single thing on the casino. Stupid me has only just blocked my access to my account after a year. Never had the opportunity to win a thing on the casino. Good riddance.
rahul singh
27 April 2023
Comment from uk.trustpilot.com
All things are good but .. but I am facing deposit issue yesterday I have deposited 2500 INR through UPI in my Betway account but it is not reflected my Betway account and fund deducted from source. Please resolve my issue
Karl
27 April 2023
Comment from uk.trustpilot.com
Another experience with betway. This company is obviously reluctant to pay out winnings and are doing all they can to avoid paying me what I won Sadly being forced to take legal croon against this s of a company. Hopefully this site will be banned from reading on the uk soon.
rambaliyan
26 April 2023
Comment from uk.trustpilot.com
Dear sir, my transaction still showing on processing commenced on last two days we have already send many reminder and touch many time with customer care executive but issue still pending kindly resolve my issue on priority..Dear betway team thanks for contact to me but still my issue have not resolved i need my money i have already with you customer support from 12:00 pm to till time but he no respond to me i requested to kindly resolve my issue on priority..
Andrew Branton
25 April 2023
Comment from uk.trustpilot.com
Account blocked yet impossible to unlock as these people will not answer the phone or respond to emails. Therefore they have pocketed the balance. Criminals
Tracy-lee Scott
25 April 2023
Comment from uk.trustpilot.com
DISAPPOINTMENT!...not worth your money or time!Ive made multiple Deposits Daily since I signed up months ago, yet I HAVE NOT SEEN A BONUS or FREE SPINS, NO WELCOME BONUS or 1st DEPOSIT MATCH to-date.2weeks ago, An Agent advised me... "ONLY Frequent Despositors are rewarded??"Since then I started making 3x more Deposits, DAILY...2weeks later ?Nothing.
Doreen Swanepoel
25 April 2023
Comment from uk.trustpilot.com
This guy calling himself King(danieluk49) contacted us. He claims to work with betway as well as Holywood bets.Ask R600 for registration. Then he claims registration was rejected. Have to pay R400 more.What the hack is going on here? Who is this guy?Did this happen to anyone else?Very disappointed
mireille kerr
25 April 2023
Comment from uk.trustpilot.com
My son made a withdrawal off 200 on 09/04/2023.. Still the money hasnt gone in his bank account!! Hes sent numerous emails and been on live chat more times than I can remember and still nothing?? Live chat just say wait for the response via email, which never happens.. This matter will be taken further. Just literally gone on live chat again after writing this review. Same old story.. complete and utter waste off time!!!
Rahul Raj
24 April 2023
Comment from uk.trustpilot.com
The 50 000 INR deposit made on the 09/02/2023 is not deposited into my betway account (username rahulraj1997) . Initially got instant reply to mails .But , now they stopped replying to mails.Expecting a response from betway.
Shane Palmer
24 April 2023
Comment from uk.trustpilot.com
Still havent recieved my withdrawel funds and when i go to my transaction withrawels it states we are pleased to tell you we have paid.what a load of hollocks not a single dime has been paid so why does it state that and get this they have my nationwide details wich was registered perfectly name the lot no discrepencies wich they had with my loyyds card and they quote any withdrawels will be funded in this acount wich i last made a deposit and guess what yep you guessed nothing nill zilch scammers be aware of all betway services
Kaleem Abdul
24 April 2023
Comment from uk.trustpilot.com
My account fully verified and i have made 80k winning and later lost and kept only rs 6000/- for withdarwl and had balance of 36144rs in my account. After withdarwn they have locked my account without notice. I have sent all documents .I have mailed so many times and i have several chats with them they just say only the operation team locked your account you need to wait for feedback . I also given complaint to betway manager but there is no reply from his side. Had several chats , they waitied me for longer hours in queue 3-4 hours if i get connected they simply say no feedback its under review.After 75 days its locked i have again escalted with them again . Now they the sent my mail that my account is peremently closed and they wont pay my withdrwal of Rs 6000/- and bal in betway 36000/-rs .Its a final decision they are saying look betway is doing so much fraud with indian people .They have terms and conditions and they didnt mention which terms my account is closed.No proper reply to mail and waste support and betway manager also no reply .Please dont use this site . If they wont give my withdrwal 6000/-rs and 38000/-rs my betway balance amount i will complaint to ecogra uk gambling comission.After 3 months of tortuing finally they closed my acount due to terms and conditions.
riten mukherjee
24 April 2023
Comment from uk.trustpilot.com
7 days gone money still not rcvd from Betway mfucker bastarrrds.they checking my documents 2 chk if I am riten Mukherjee or not?? Happily took deposits from me for years now at witdrawl they want 2 chk if I'm riten Mukherjee or some imposter.sent them my phone number but thr chat or mail doesn't work.betway now want 2 chk while paying my inr 9000 if I a lawer in kolkata m money laundering or financing arms deal.inr 9000 in INDIA just about will buy dinner for me n my wife at a restaurant in parkstreet kolkata.what saddens me is that Betway must have done this with so many Innocent INDIANS WHO TRUSTED THESE bastarddds with thr money.thr business model is based on cheating n fraud in money of Indians.and Ranvijay is a part of this scam the Day I see ranvijay in Mumbai IL fuckkk him so bad for cheating Indians .2 end My Indian frnds avoid these betway parasites n scamsters.bet with bet365 1xbet n the rest thr business model in being a bookmaker not fraudsters like betway.
Kelly
23 April 2023
Comment from uk.trustpilot.com
Again second day running cannot get in touch with customer service I want to no when I will receive my withdrawal of 200 also the 200+ pound in my account u let me deposit before u locked my account Your quick enough to reply to trust pilot reviews but not when it comes to our money back I'm going to get in touch with ukgc about this as it's day light robbery and with world in a mess the way it is we all need what belongs to us ASAP NOT WEEKS MONTHS LATER STAY AWAY FROM THIS SITE ITS DISGUSTING THE WAY YOUR TREATED
Kelly
22 April 2023
Comment from uk.trustpilot.com
Been trying to get threw to Betway customer service and it's ridiculous, they let me deposit then locked my account now I cannot get my money back ... Can anyone help me with any information how to get to talk to someone about this
xloffz
22 April 2023
Comment from uk.trustpilot.com
Worst of the worst site I have used stay away Tried to top up through netteller on the 16th march 2023 money was taken its been more than a month everytime still not 1 email from them instead I have to go to chat once a week just to same response for a company so big to handle things this slow is atrocious.STAY AWAY THIS SITE ONLY WANT TO TAKE YOUR MONEY..
Ian McMechan
22 April 2023
Comment from uk.trustpilot.com
The website hangs horrifically, especially at peak periods, the bonus crediting system is questionably effective and the whole experience is utterly underwhelming. There are plenty of better options on the market. The chatbot reponse system is hopeless, as you will see when this review gets a copy and paste response along the lines of 'Thanks for your review, we will get back to you as soon as we have reviewed your account' or 'Please respond to our private message.'
Kaan Kafesci
21 April 2023
Comment from uk.trustpilot.com
My account was locked without reason. Been attempting to contact customer support for 5 days. Phone number inactive, email inbox no longer monitored, most frustrating of all is the live chat. It is clearly defunct. I have been waiting for multiple hours every day in the queue and it does not go down. I have contacted Betway via Facebook and Twitter to report the issue and they tell me to get help with it via live chat... comical.Have contacted IBAS, eCOGRA and currently processing a SAR to find out more. The GCUK will also be hearing from me as this shambolic customer service could put people in need of responsible gambling help at real risk.
Sahil Sudan
21 April 2023
Comment from uk.trustpilot.com
I ruchita sudan so tarsam lal living in India .me and my brother have joint account in state Bank of india we both thee rights to use the account funds ..i m able to use it accordingly to the rules of india but they r saying your not able to use that ...also sometimes I open my account in my brothr phone ...sometimes he use mine and I also use phone of my brother . As usally Indian do .. But they both never their betway I'd Please give me my funds with interest of that amount
Jampani Dinesh
21 April 2023
Comment from uk.trustpilot.com
I didn't receive my money, as the transaction status was marked paid on19 April , previously I never faced this issue with betway, I don't know the reason , please help me out .
Riccardo Williamson
21 April 2023
Comment from uk.trustpilot.com
I made two withdrawels its took over a week to get one im just waiting on my other one im being ignored now i just want my money
Jen
21 April 2023
Comment from uk.trustpilot.com
Their automated chat facility is ridiculously frustrating - you have to go through every option to be able to get the ability to speak to an agent (which never happens). Their casino promotions for free spins never loads, despite following their logout and login advice. I have missed out on several promotions for free spins not being credited, but I cant give them feedback or speak to an agent about it!
Karl
21 April 2023
Comment from uk.trustpilot.com
An update in relation to previous review Betway take approx 4 days to respond to any emailBetway still have over 500 of my money. It is now 20 days since I put in withdrawal requestAvoid this shocking company is the only advice I can give you. Very poor customer service and try anything to avoid paying out winnings. I will go all the way with this and put in a claim for impact on my mental health. Its my money I wont it. Now you dont pay out. Unable to contact. No direct email Customer service bot completely useless. Stay away from this shocking site. Come on uk crack down on scamming sites such as these.
Aman
20 April 2023
Comment from uk.trustpilot.com
Its been 10 days i haven't received my money.. When i deposited Via Upi it went instantly now withdrawing says you need to have deposited with web wallet before playing then why UPI option for deposit and not withdraw... I need my money ASAP idc anymore
manroop ghuman
20 April 2023
Comment from uk.trustpilot.com
Hello. I was doing betting on kenya and tanzania women t20 cricket match. I placed my bet kenya will fall down their 4th wicket under 11.5 over. And they did it. It fall down in under 11.5 over. But i got decision is lost my bet. How is this possible. Because i that same bet for first and second wicket I placed i got won and same bet i placed for 4th wicket and how i could get lost.
aniket
19 April 2023
Comment from uk.trustpilot.com
I am writing to express my concern regarding change is my bet selection (what I choose was not the same when it got settled) on your platform .As a loyal betway customer over 5 year , I have notice that bet used to get change and settled incorrectly , I can understand there could be my mistake and I would have placed incorrectly by mistake .But in the last few days it happened more than 3 times and the latest instance was a match against Pakistan and New zealand where I paced the bet less than 25.5 runs,but at the time of settlement it showed me more then 25.5 and I lost that bet.I am very much sure about that bet as I tried to take the screenshot(because of what i faced in some previous instance) but i couldn't , because of some restriction (I don't know why we can't keep the proof of our placed bet ).
Riccardo Williamson
19 April 2023
Comment from uk.trustpilot.com
Hello been a week still not got my money i have sent all the documents they asked chat doesnt work and the emails im getting ignored i have gone to other companies to help me get my momey bank i have gone to eGOCRA its caused anixtey and hardship of me and my family i dont get an update of no1 Username:rickyaya881
Johanne Conquest
19 April 2023
Comment from uk.trustpilot.com
I have had an 8 ongoing issue with this company and have used RESOLVER to try to sort the issues out. Eventually my concerns were passed to their independent complaints managers. DO NOT BE FOOLED ! They play the same game as customer services - stall !! My complaint has been with their Complaints Dept for 10 working days and all they keep doing is sending me automated emails about an email mismatch - as I say STALLING!!Times up - now I can escalate my catalogue of issues to a real INDEPENDENT body
John Pugh
19 April 2023
Comment from uk.trustpilot.com
Do not I repeat do not use this company.They have taken my money yet do not pay out .They owe me big time .please report to the uk gambling commision and the bbc rip off Britain. There is no contact number for them and no live chat .they just cut you off SVOID AVOID AVOID .I'm in the process of starting legal action
Alfie Shippam
18 April 2023
Comment from uk.trustpilot.com
My account was locked without reason. Been attempting to contact customer support for 5 days. Phone number inactive, email inbox no longer monitored, most frustrating of all is the live chat. It is clearly defunct. I have been waiting for multiple hours every day in the queue and it does not go down. I have contacted Betway via Facebook and Twitter to report the issue and they tell me to get help with it via live chat... comical.Have contacted IBAS, eCOGRA and currently processing a SAR to find out more. The GCUK will also be hearing from me as this shambolic customer service could put people in need of responsible gambling help at real risk.
colin mackay
18 April 2023
Comment from uk.trustpilot.com
AVOID PLAYING SLOTS on this platform.Been playing the cash n riches wowpot for around 4 months on here,and despite spending several hundred pounds and putting 8000 money clips in the bowl I don't feel any nearer to a chance at the feature.Played this on William hill and had a shot at the feature in a fraction of the time without spending a vast amount.
S
18 April 2023
Comment from uk.trustpilot.com
Avoid this website ! They let you open the account and deposit money and then they lock it. Customer service is rubbish i spent about 15 hrs waiting there just to be told that they need my documents which i sent to them a week ago. Live chat is off today and phone number doesnt work for months due to covid which is a joke in 2023. There is no way you can contact them and they just keep your money. I'm verified with Bet365 , PaddyPower , Betfred and William Hill. Never had any issues with them and the customer service is lovely. I dont undestand how its possible that Betway scamming people while having legal adverts in tv and West Ham United T-shirts. That need to be reported to Gambling Commision and i recommend everyone will do that.
Christopher Steele
18 April 2023
Comment from uk.trustpilot.com
I have been with this company for 2 years. They seemed fine, never had a problem.Then, suddenly, two weeks ago I was asked to 'provide proof of ID'. I'm happy to do this and emailed them with all my details.BUT THEY LOCKED MY ACCOUNT AND ALL MY MONEY INSIDE JUST BEFORE THE GRAND NATIONAL. O THESE PEOPLE HAVE BRAINS?Of course not, from replies on here you can see their staff are minimum wage robots who only know how to copy/paste.I cannot even contact these people, as their live chat doesn't work, I can't log into my account, and they have no email address!They completely ruined Aintree for me. How is this kind of behaviour even legal?confirm my documents Betway, I'll be withdrawing my cash and moving over to Bet365!
Oran Kiely
17 April 2023
Comment from uk.trustpilot.com
Betway are the worst created an account a couple hours ago deposited miney and went to log in and my account was locked like what. They robbed me. Won't reach out or answer phone or emails. And waited for hours on livechat and still no one there nothing but joker stay well clear of them
Matthew
17 April 2023
Comment from uk.trustpilot.com
Incredibly difficult to withdraw money. Don't use this site.I cant withdraw with interac e-transfer or card. If I try with etransfer, I get an error saying I need to use the email I have registered for etransfer payments with my bank which I have been doing. If I try withdrawing with my card, it says I have not made any deposits with it so I can't withdraw despite having made a deposit with my card today
Willie
17 April 2023
Comment from uk.trustpilot.com
I am happy Betway does pay out I was wrong about the team and they came through had some problems with my bank Due to Regulations but got it sorted out. Hats off to the whole team. ???Shame I won't be able stay with you guys?. It's basically illegal to use online casino in Namibia?...
Riccardo Williamson
17 April 2023
Comment from uk.trustpilot.com
Still waiting for my payment i have sent all my evidence its taking to long its caused so much stress till its sorted its a 1 star from me i just want my money im owed no reply back feels like ive been scammed
Lokanadha Allaparthi
17 April 2023
Comment from uk.trustpilot.com
I deposited Rs 5000 by UPI Bank Deposit from my Betway.com account deposits page on Feb 28, 2023.Today is the April 17, 2023! No trace of my money even after more than One and A Half Months!What's Up With You The Banking Team, The Customer Support, THE MANAGER, at Betway.com?If you think that I making ANY FALSE CALIMS that I deposited Rs 5000 into my : alpkumar/betway.com account, I have already given you EVERY PROOF you might need : Copies of my bank account, exact date, time, UTR Number of my deposit, SMS showing that the Rs 5000 got deducted from my bank account. What MORE PROOF do you want from my side? 28 Feb, 2023, 13:14:02 / UPIAR/305913491232/DR/MUKESH K/mukeshkumar.392NO POINT BEATING ABOUT THE BUSH MY DEAR Betway.com FRIENDS - Please close my account : alpkumar/betway.com and KEEP MY RS 5000 FOR YOURSELVES!Thank youBye, Bye
riten mukherjee
17 April 2023
Comment from uk.trustpilot.com
HI MY MY USER NAME GODDESSLAXMI.EMAIL RITEN.MUKHERJEE@ GMAIL.COM.I SAW ADDS OF BETWAY BY KEVIN PETERSON N RANVIJAY SO TRUSTED THEM N OPENED MY AC.KEPT ON DEPOSITING N BETTING NO PROBLEMS.FRAUD BY BETWAY STARTS WHEN I ASK FOR A WITHDRAL OF INR 8000.THEY LOCK MY AC AND CIRCLE ME IN A WEB OF DOCUMENTS.IM A IMMINENT LAWER IN KOLKATA SENT ALL Y DOCUMENTS FOR A WITHDRAEL OF INR 8000.3 MONTHS NO RELY.THR CHAT SERVISE IS FRAUD U CANT GET TO THEM THR EMAI SUPPORT@ BETWAY.COM DOES NOT WORK.SO BETWAY R TRYIN 2 FRAUD INNOCENT INDIANS OF THR MONEY DEPOSIT INR 300 WITHDRAWK INR MINIMUM 5000 SO THEY R SITTING ON MILLIONS OF INR OF INDIANS .I AM PREPARING LEGAL DOCUMENTS WITH BAR ASSOCIATION OF KOLKATA AGAINST RANVIJAY KEVIN PETERSON N BETWAY FOR FRAUDING MY MONEY N SEEING COMPENSATION WITH MY MONEY FOR THE MENTAL TORTURE IVE HAD TO GO THROUGH FOR MY MONEY.I WILL LEGALLY EXPOSE BETWAY IN INDIA IN EVERY FORUM. NOW ITS NOT ABOUT THE MONEY BUT THE FRAUD BETWAY IS DOING AGNST INNOCENT INDIANS WHO HAV TRUSTED BETWAY WITH THR HARD EARNED MONEY. I WILL NOT LEAVE THEM.TO ALL MY INDIAN FRNDS DONT WASTE URE MONEY GAMBLING WITH FRAUDS LIKE BETWAY.BET WITH BET365 AND OTHERS BUT NOT WITH THESE MFUCKRS.THEY R LOW CLASS PARASITES WHO HAV ENTERED INDIA TO CHEAT THR BUSINESS MODEL IN INDIA IS TO DO FRAUD.
ishfaq shah
16 April 2023
Comment from uk.trustpilot.com
Hello ,I received a 5 free sports bet bonus on my birthday by email on 15/03/1991 which I haven't been credited for. I have also not been credited for for the casino rewards promotion for wager 2000 receive 10 free sports bonus along with 100 spins +5 casino bonus. I can confirm I should of received this for wagering on 31st February to 05th March and for wagering on 31st March to 5th April. All these details you can see on my balance history on live casino games. I have been trying to contact and the only way was through live support on casino where several tickets were raised with nobody contacting me back for weeks. I thank you for your response and If resolved I will update my review to a positive one but require a resolution immediately. Thank You.
jason
02 May 2023
Comment from uk.trustpilot.com
I just wanted to write a good review seen as though there are so many bad ones around withdrawals and being paid, made my first withdrawal at 10.45am today, money just gone into my account now, so 4 hours and it was processed and paid and in my account, great service :)
I just wanted to write a good review seen as though there are so many bad ones around withdrawals and being paid, made my first withdrawal at 10.45am today, money just gone into my account now, so 4 hours and it was processed and paid and in my account, great service 🙂