Betway PLAYER REVIEWS(4866)
Lee Bonham
14 October 2022
Comment from uk.trustpilot.com
Avoid this company like the plague DO NOT USE...they owe me a 50 bonus snd 200 free spins...it took 2 months to get through yo live chat...then they hide under the responsible gambling banner...The pacd is a holy holy disgrace....DO NOT UNDER ANY CIRCUMSTANCES OPEN SN ACCOUNT...
Gaurav Negi
14 October 2022
Comment from uk.trustpilot.com
This app is ridiculous yesterday i made a deposit and the amount got deducted from my bank account but not credited to the game Account today i also made the deposit again the same problem when i try to contact them via live chat they disconnect me everytime
Mr Hristo Stoilov
14 October 2022
Comment from uk.trustpilot.com
I make deposit of 100 pounds the money go out from my bank account, but they never updated my current balance!!!no customer support what so ever!!I dispute this transaction with my bank and you make yourself a favour and never make registration with BETWAY !!!!!
Sanjai Daran
13 October 2022
Comment from uk.trustpilot.com
There was a bit problem with withdrawal. But now a days withdrawal coming very quick. Me and my friends never had other issues till now. Thanks again betway
to. sundar sundar
13 October 2022
Comment from uk.trustpilot.com
I am giving four stars, as my last withdrawals been received of late, again the same problem occurs,i don't know why the betway team is taking so much time for withdrawals, even though they made the withdrawal minimum amount to 5000 rs.followong withdrawls are pending and it should be settled as soon as possible.1.2666877032.2665715893.2664655414.266346726
test example
13 October 2022
Comment from uk.trustpilot.com
it was nice at the beginning, when you deposit they don't tell you you need to upload your documents, ok you do. but when you continue earn somee cash, they request more information like document where you live (service bill where you location is), later also request you to send more info like where you work, what is the name of the company, how much you earn, photos with evidence... no way... I decide not to continue with this scam casino online...Be careful with this trash casino.
Mr Tom McGee
13 October 2022
Comment from uk.trustpilot.com
Wont let me withdraw,Had a large winning bet last weekend and have tried to withdraw, have been told checks need to be made but they wont reply to emails or let me speak to a manager on the phone, the worst customer experience of all the betting apps!
Kerri Bright
13 October 2022
Comment from uk.trustpilot.com
Wouldn't even give 1 star to be honest. Very quick to take deposits but apparently they are unable to process withdrawals to the same method. I'm currently on day 13 of waiting for my withdrawal. Have spoken to someone on Facebook messenger and was told that if I changed the method (to the same method of withdrawal) I'd receive it within a couple of days yet I'm still waiting! I just want my money so I can close my account!
Jonny m
13 October 2022
Comment from uk.trustpilot.com
Wow look at these complaints still coming from people,for same problems I had,why are my complaints deleted to?and others,surly people won't deposit with these guys again
NIXON GEORGE
12 October 2022
Comment from uk.trustpilot.com
After 24 th day .....7th time of sharing statementGuys I am here after 24 days of deposit declined.When i contact them always ask for the statement and I provided it each time including today.But not yet any retrieval of deposit happened.They mocking us and make us more frustated by asking statement again and again.The other general excuse I heard here is 'waiting for the feedback from the team'. Today also i got same response.It was on 24th day and they were still waiting for feedback shows no intention to resolve.I am using betway for 3 years and enjoyed a good service upto august.Later that it become crap and testing our patience.
Sandeep
12 October 2022
Comment from uk.trustpilot.com
Ist been more than 36 days still haven't received my withdrawal amount 15500.Tried to connect on live chat but after waiting for 1hrs got connected but instantly chat got closed saying that am inactive.This is very much ridiculous fraud company.
Dreams Maker
12 October 2022
Comment from uk.trustpilot.com
Betway can get money from you. When you win and withdrawal first time it will become easy.but when next time you are going to withdraw then they will show under process. But it will never credited in your account. They will suck your whole money. Its a legal fraud.
russ schofield
12 October 2022
Comment from uk.trustpilot.com
Forget the one star zero stars. Made a withdrawel sunday and on wednesday recieved a email saying that it hasnt gone through yet my deposits went through no problem. They said they have put money back in account and to change withdraw method. Has you can guess there is no money in my account. No money in my bank. So where it is I dont know. Will be taking legal action and closing my account I suggest everyone does the same. Scam site
c a
11 October 2022
Comment from uk.trustpilot.com
Deposit of 100 taken twice from my account. Tried to resolve over live chat but they closed my account when I simply explained that taking a deposit twice had caused me a problem with a payment elsewhere. Since then another withdrawal of 23.50 and this 100 have not been returned to me. All subsequent contact attempts by email have been ignored.
Daniel Kapitanov
11 October 2022
Comment from uk.trustpilot.com
One of the worst betting sites. The live casino crashes constantly and provides an error message from their side which causes you to lose your money all the time. When I tried opening a ticket with the support, they tried to blame it on me even though I provided screenshots with the error message that comes from their side. I escalated this problem, saying that they should check their logs and integration with the 3rd party live casino providers. They "agreed" to look into it and never replied back.
fraser galbraith
11 October 2022
Comment from uk.trustpilot.com
Got to be one of the worst bookies.Restricted after a total of 8 bets which were all pretty low stakes.Also takes multiple days just to withdraw money to debit card most other bookies ive tried have been literally instant, Dont waste your time making an account.AVOID!
Mohan Singh
11 October 2022
Comment from uk.trustpilot.com
Litterly i am tired of emailing, or live chat process. It's been 3 days since my withdraw and after seeing these massege, i am not sure that these guys want to give us or not.I lost a lot money here and suggest you do not play or download.They don't have even customer support things in the website or office mail id who can help you for any issue while playing the games.
Lee
11 October 2022
Comment from uk.trustpilot.com
This company really are a joke I give 2 star only because they do give the welcome promotion when qualified for it and free deposit withdrawal.The laughter is though Betway offers a promotion bet 8 accas at 25 one a week leading up to the world cup get 40 extra free road to Quatar 2 weeks in they remove you from their promotions.Why offer your customers a promotion if when you follow it place bets your removed.No iffence its accas to so the likliness over those 8 weeks Betway will profit is sky high but no I win 1 acca and next day your removed from all promotions.How this company stays running is shocking I guess its there welcome offers that do it but if you want genuine punters Betway stop kicking people off a ongoing promotion you offer.Wont use these ever again that is for sure
Graham Freshwater
10 October 2022
Comment from uk.trustpilot.com
Betway took 3 deposits from my bank in one hour which were not credited to the account,no customer service at all so escalated the complainant via resolver and got an email from Betway after a week asking for a bank account pdf as proof which I sent them now silence for the last 5 days ..looking at the reviews it seems many people have had money taken from their account during this period and being a betting site your bank will not help you to reclaim the money from them
Saqib Khan
10 October 2022
Comment from uk.trustpilot.com
witdrawal system is disaster i withdraw funds on 3rd oct and still 11 oct i didnt receive any funds after processing completed poor service waste of time
Gaming with sorry bhai
10 October 2022
Comment from uk.trustpilot.com
I have withdrawal my 15000inr .at 4/10/2022.but yet I didn't get my amount in my account. My account is already verified. And lot of time I want get tuch with betway customers support staff but they didn't respond. I want my money in my account other wise I attempt suicide. And betway is reposble for this .thanks
Jonny m
10 October 2022
Comment from uk.trustpilot.com
I can't believe it's still happening to people with the deposits and withdrawals such a shame I wouldn't risk my money with them again,I don't know if it's anything to do with the fine they had from the gcuk or not
Colt
09 October 2022
Comment from uk.trustpilot.com
Tried to withdrawal 300 on September 26 but have still not received it into my bank account two weeks later. Very hard to get into contact with support team. Can anybody help me out?
SUDHEESH M S
09 October 2022
Comment from uk.trustpilot.com
have made payment of INR 500 from my bank account via Google pay and same already got deducted from my account in the same time but didn't credit the amount to my betway account i had wait for 10hrs as per company policy but after 24 hours also it didn't get update so i chat with agent as per agent i have to submit my bank statement to prove same i marked two email to you guys after that didn't get any response this is the third email i am sending to you i have tried to chat with you guys again but didn't worked whenever my turns come you guys kicked me out from the chat section now i need resolution on this i am attaching the bank statement with this email . You guys are pathetic like doing scam with the customers
Francesca
09 October 2022
Comment from uk.trustpilot.com
I got an email saying to try my withdrawal again but it hasn't come back to my account. Can't get past the automated live chat and no response to my email. This is ridiculous!
JP Lowther
09 October 2022
Comment from uk.trustpilot.com
I asked betway for a $100 withdrawal of my funds and I have never received it. Customer service does nothing if you can even find someone to listen. Run people run. This place will rip you off. I have been trying since Aug. 14,2022 to get money. They say they paid but I think they sent payment to wrong email address. FU Betway.
Aditya Chowdare
08 October 2022
Comment from uk.trustpilot.com
I have been waiting for withdrawal from 26th sep it was 125000 of 4 withdrawals. Initially I was seeing the reviews here and was bit panic why is betway taking time to repay the withdrawal however after 12 days i have received the money into account. So i request dont panic seeing the others rather patiently wait. I understand customer care has been bit pathetic with huge que hope all you ppl will get ur withdrawal soon.
NIXON GEORGE
07 October 2022
Comment from uk.trustpilot.com
My deposit before 19 days got rejected and seek assistanance for a several time and shared statement for their reference.Before 5 days i wrote a review here and beyway team approached me via mail.They again asked for statement and I gave it to resolve issue.But now i realised that they no longer have any intention to repay that amount.When I contacted them always getting response like waiting for response from accounts team.For the past 19 days they didnt got it and they want us to believe it.If they had a good team instead of this trash may be my deposit will be refunded earlier.
Arun Samuel
07 October 2022
Comment from uk.trustpilot.com
When I enquired about my withdrawal not paid yet, Their live chat asked the reason "why is it required" what ever reason you say..they will just close youraccount, they just needs a reasonWhen I have all rights to ask my own funds, whats the point in asking!!!This betway is completely fraud and scam
Nikhil Kumar
07 October 2022
Comment from uk.trustpilot.com
Thief betway self excluded my account. I made withdrawal request of 5000inr but they closed my account without any reason. This thief site destroyed one day. Madarchod chor betway betway ja owner maa ki chut chor hai betway 5000 withdrawal me lagyae bht din se pending me rkhe hue tha customer chat se baat kiye uske baad account close kar diya ar reason me likha ki hm khud apna account close kiye. Koi bhi agar ye review padh rha hai toh kabhi bhi betway madarchod me Mt Jana. Randi ka bacha is site ko banya hai ar jo iska ad karta hai wo sab bhadwa ar guh khane wala insan hai agar paisa denge usko toh mera me bhi guh kha lenge jo log iska ad karta hai. Betway is worst site becuase they dint give withdrawal . They don't have chat support.
souravmall
07 October 2022
Comment from uk.trustpilot.com
i am giving three stars because i never had any problem with withraw before on betway , but my last withraw not going anywhere , only stuck at processing completed . talked to customer support two times after waiting in queue for 15+ hours and they says they are having issue with withraws and they are working on it and cant give me the time frame when it will solve , which is not the right answer i was looking from them . and same answer each time . please solve the issue and pay my withraw please . thankyou .update - i just got my withraw safe n clear . meanwhile on betway website its still showing processing completed but paid mark is not green yet . but i got money in my bank account just by now . so i m updating rating to four stars now .
Naveen P
07 October 2022
Comment from uk.trustpilot.com
On 27th Sept I have requested Rs. 5k and Rs. 7k withdrwal... Till now I haven't recwived the amount ...Probably they are having some internal issues... They will not cheat..let's give them a little time... Definitely they will pay today or tomorrow... Hope to see the Credit msg soon
Marissa De Guzman
07 October 2022
Comment from uk.trustpilot.com
There was nothing done to my withdrawal of 600. You only respond when posted on trustpilot review. Why have you no shame at all. You already gained a lot of money from me. I only win back a little and you don't pay it. That 600 is already worth a return ticket to see my dying dad. Betway please give me my money. I have already sent all clear copies of documents needed. Why are you not paying me. I terribly need that amount. It's a big thing for my survival. So please don't deny giving it to me. Please.....
Gani
07 October 2022
Comment from uk.trustpilot.com
After a 6 hour wait for chatting with customer support , I mailed managerbetway and Supportbetway my pending withdrawals and bank statement for one month which as a proof that I didnot received the funds , but no response from them.Noone monitoring the mail boxes and chatsI want no one to suffer like me in waiting for your own funds .It has been 30 days since I ade a withdrawal and no response from any one .I will not suggest this site due to self experience
Toni
07 October 2022
Comment from uk.trustpilot.com
Joke of a company. Made a deposit which has shown as left my bank. Has not shown in account. Impossible to contact them as their live chat is an automated bot. Upon asking was this helpful and not he answer being no it said thanks and closed the conversation.
Gani
06 October 2022
Comment from uk.trustpilot.com
No chat responds to your quieries and no mail response...All your hard earned money can't be withdrawnI made series of withdrawals on 17th Sept . I DIDNOT received my money yet.The chat is getting closed abruptlyI mailed the customer support twice but received no response.My username is matamganesh.
Tanvir
06 October 2022
Comment from uk.trustpilot.com
I have been using betway for a year and had no issues until they locked my account and took my money.i had 2 accounts.i did not know you can only have one.my account was locked with R20130 IN THE account.according to them my one account was supposed to be given back.after endless calls they keep dragging the situation and not give me any clear answer.there support team have not helped one bit.they just asked for time and never got back.they took my money and have never responded back.i was robbed of my money.completely unprotected knowing your money can be taken at any time.
Kumar
06 October 2022
Comment from uk.trustpilot.com
When I enquired about my withdrawal not paid yet, Their live chat asked the reason "why is it required" what ever reason you say..they will just close youraccount, they just needs a reason When I have all rights to ask my own funds, whats the point in asking!!!This betway is completely fraud and scamThey don't have intention to payback your funds
Sumit Bhandari
06 October 2022
Comment from uk.trustpilot.com
Why is it taking so much time to payAny particular reason or you guys are just fooling to the people it seems that you guys are more into marketing and promoting betway by giving huge amount of money to your ambassadorsInstead paying to them pay to your customers There is no issue for you guys to pay as i think its being done purposley only to harass Please deactivate your cheap live chat thing which never work after being in queue for 5-6 hours CHEATERS
Prateek Ummat
06 October 2022
Comment from uk.trustpilot.com
Request pending long waiting chat queues something is wrong with them as earlier withdrawal were happening Seems they have gone bankrupt Do not deposit single penny for now as no withdrawals are taking place Onther Netflix movie I think
Mohammed Azgar Ali M
06 October 2022
Comment from uk.trustpilot.com
This is totally fraud company, You will definitely loose your money. I have withdrawal pending of Rs 80000 from last 15 days and now they have blocked my account.I have already initiated Int. legal at betting corporation,Betway - You cant cheat people like this openly, I will sue you guys for sure.
Christopher Steele
06 October 2022
Comment from uk.trustpilot.com
I have had my Betway account for over one year. I never really take any promotions or anything, usually I do 10 accumulator bets on a Saturday.the other day I saw a 'Betway Boost' that looked interesting. I put 20 on the boost. It is the only boost or offer I have ever done.Immediately I received an email telling me I was no longer eligible for promotions, all because I took a single boost, in 12 months, that lost!
Anon
05 October 2022
Comment from uk.trustpilot.com
Scam. Have not payed me my money no way of getting in contact their email is suspended, live chat is an automated bot that cannot assist and no telephone number. What type of company is this?
Faham Haider
05 October 2022
Comment from uk.trustpilot.com
Never faced any issue with the company but suddenly their payment is delayed and I am frustrated that they are not giving any response. Waited for 6 hours for a chat but was still unable to get in touch with an executive. I am switching.
Dawn Boxall
05 October 2022
Comment from uk.trustpilot.com
I've been with betway a while now but hadn't been on it in months I won only 49 pounds but it usually goes in within 12 hours its not gone in there is no way to communicate with them live chat is just a bot emails arnt monitored phone number just cuts you off my user name is dawnb123
Michael
05 October 2022
Comment from uk.trustpilot.com
Happy to take money when wanting to withdraw they took forever to respond, eventually send me a verification link. So I did this only to find my account is locked.And I had already verified my account when I opened it? What is wrong you
Rijo Jose K
05 October 2022
Comment from uk.trustpilot.com
I have been played multiple sports betting site experience.Compare to any other sports betting site, Betway is taking more time for withdraw.Minimum 1 week time.Also pure customer care service.
Luke
04 October 2022
Comment from uk.trustpilot.com
Took a deposit off me and not put the money onto my account balance, it shows its left my bank but its not in my account. No way of contacting them, no email, no phone number and when you click live chat option its just automated and gets you nowhere. Fraud of a company! Avoid at all costs
dhananjaya gopi
04 October 2022
Comment from uk.trustpilot.com
I HAD WITHDRAWN TOTAL OF 8 WITHDRAWLS FROM 26TH AND 28TH OF SEPTEMBER IT IS STILL MENTIONING THAT PROCESSING HAD COMPLETED BUT FUNDS TILL NOT REFLECTING TO MY BANK ACCOUNT .. I BELIEVE IN THE BETWAY SO SO MUCH AND IT IS TRUST WORTHY KINDLY RESOLVE AS TO PLAY AGAIN WITH CONFIDENCE
Khaleel Shamkhede
16 October 2022
Comment from uk.trustpilot.com
I deposited Rs. 1394 through netbanking on 15th October and the transaction was shown as successful on my banks page.After redirecting to Betway, they didnt even log the transaction attempt and the money was not added to my betway account but debited from my bank account. My efforts to get to their customer service are futile. As an Indian customer, it takes at least 2.5 hours to reach a human executive - who copy pastes responses. In this case I was asked to send a copy of my bank statement as proof to an email id which replies that it is not being actively monitored! I did so and the statement clearly shows the transaction and the reference ID yet Betway still hasn't credited the money into my account. Very poor from Betway.
I deposited Rs. 1394 through netbanking on 15th October and the transaction was shown as successful on my banks page.After redirecting to Betway, they didnt even log the transaction attempt and the money was not added to my betway account but debited from my bank account. My efforts to get to their customer service are futile. As an Indian customer, it takes at least 2.5 hours to reach a human executive – who copy pastes responses. In this case I was asked to send a copy of my bank statement as proof to an email id which replies that it is not being actively monitored! I did so and the statement clearly shows the transaction and the reference ID yet Betway still hasn’t credited the money into my account. Very poor from Betway.