Betway PLAYER REVIEWS(4862)
JAMES O'Brien
25 August 2021
Comment from uk.trustpilot.com
Am a new customer to Betway and have been very impressed with the variety of games, wins have been good, and withdrawals very quick, thanks Betway for a great experience
Sevvy
25 August 2021
Comment from uk.trustpilot.com
Always been fairly happy with them and used them for sports betting for a long time without a problem. However my first interaction with customer services has been hopeless. Been awaiting return of a stake that should have been voided for three days now. There is a link to live chat on the uk website but all you get is an automated bot which is no use at all. With no other apparent way of contacting them this is pretty poor.
Manoj Kumar
24 August 2021
Comment from uk.trustpilot.com
The third class customer service in the world .They will provide resolution without knowing the accual problem .they tortured me mentally.they have upsetted our mental balance
Giri Devadiga
24 August 2021
Comment from uk.trustpilot.com
Worst app dont use it... There is no sure to get winning money through bank account... You have to use 3rd party app... Odds are worst... Live chat agents dont know anything.. Verify team dead since 3 months... Support team done n dusted... I won 27k bt they never allow me to withdraw single rupees.... Worst of all..
Wes wainwright
23 August 2021
Comment from uk.trustpilot.com
Prize wheel is awful. I actually took a month time out recently because the normal prize wheel never spins in a win. Think I've spun a win once in 50 spins. Super prize wheel is even worse. Most you get is 3 free spins at 20p.
Manoj Kumar
23 August 2021
Comment from uk.trustpilot.com
If mentle torture is an art. They are picasso of it . blody motherfukers torture like hell
Mohammed safiq
23 August 2021
Comment from uk.trustpilot.com
Thank you betway and its support team for answering my question and trying to short out my issues. dear betway I am so willing to play on betway but my deposits are denied going. and I know you are the number one site for any reason. and sir I send the bank statement screen shot onto your email. sir I will be glad if short out of my deposit problem. My user name is wart 265
i.am God
21 August 2021
Comment from uk.trustpilot.com
Betway India site is genuine. The customer service has always treated me well. You may have to wait for some time to chat with the customer service, but it is ok due to the queue. I have won and lost, but never felt cheated. There was a time when the site didn't refund a faulty game. I submitted the case with the Game Id to the Customer service. it took 2 months for their analysis and finding, but they refunded it. So, I think there is a good team with established process working behind the betway India site. Somehow took time to write this positive note after using this site for 1 year,
Thethi Mbuthu
21 August 2021
Comment from uk.trustpilot.com
Hi my account is suspended how do I unsupend it
Manoj Kumar
20 August 2021
Comment from uk.trustpilot.com
First you blody motherfukers ,train your chat associates properly .they don't have any information simply they will narrate their own story .if they stand in front of me with their names like Amanda ,le-ash etc , I will shoot them immediately ,this bloody motherfukers torture like hell .ban this bloddy website from India first Take a look how your associate waste our time . I beg him to escalate the chat to manager but he disconnected the chat Betway Support Close Bot said: We’ll be with you soon. Bot said: Welcome to Betway automated support. Bot said: Please select your query below Betway Automated Support - 12:57 You said: Login troubleshooting 12:57 - Sent Bot said: We've put together some of the most common issues experienced when logging in, please click here to find the full troubleshooting list. Bot said: Was this helpful? Betway Automated Support - 12:57 You said: No 12:58 - Sent Bot said: Please hold while we transfer you to customer support. Betway Automated Support - 12:58 Bot said: We’ll be with you soon. Bot said: You're next in line. Bot said: Welcome to Support, my name is Leroy. How can I help you? Bot said: Hello, how are you? Leroy - 13:03 You said: Hi story teller .please escalate this chat to your manager on charge 13:03 - Sent Bot said: What is your query Devaraju? Leroy - 13:05 You said: Reason - I am frustrated with your fake story telling art You said: I want you to escalate this chat to your manager 13:05 - Sent Bot said: Is this regarding a deposit or withdrawal? Leroy - 13:05 You said: I want to complaint on your associate You said: So please escalate this chat 13:06 - Sent Bot said: Can you plain explain what the complaint is about. Leroy - 13:06 You said: Misguiding me and his fake story telling You said: I don't want to explain to you .I want immediate action to be taken from your manager.plesss escalate this chat 13:07 - Sent Bot said: I would need to know what the conversation is about or else I cannot help guide you. Leroy - 13:08 You said: Can you escalate this chat You said: Please You said: If you don't escalate I will publish this chat in trustpiolot app 13:09 - Sent Bot said: I will need to know what the issue is first. Leroy - 13:09 You said: I want you to escalate this chat You said: Reason - misguide You said: I can't explain you whole issue here and your manager both You said: So please escalate this chat You said: I am requesting you to escalate this chat You said: I am begging you You said: Please escalate this chat 13:11 - Sent Bot said: I will put in a request but if you cannot provide me with more information then I also cannot advise you. Leroy - 13:11 You said: Please I will beg you , please escalate the chat You said: Please escalate this chat
Mohammed safiq
20 August 2021
Comment from uk.trustpilot.com
I created an account on this site and played for a month.but suddenly I don't know why my deposits being rejected. and once I deposited 500INR which was debited from my account but not credited to the game account. and even till date not credited to my bank account.my username is wart265 .
Arthur Jack
20 August 2021
Comment from uk.trustpilot.com
Betway is the best betting Agency in the world and ALEXDURKI__ on Instagram is the best betting Tipster in the world,he offers accurate tips always, Betway pays so fast after win as well!
David Francis
19 August 2021
Comment from uk.trustpilot.com
Great promotions and odds boost but after you’ve made 2 bets you get an email basically explaining you are not allowed to any more haha!
Maximus_Gladiator
19 August 2021
Comment from uk.trustpilot.com
I have written and edited many times before. Since I have reached the final stage, I have deleted those messages and I am sharing my current and latest experiences and experiences with you. First of all, I would like to say to those who are members here that these are my personal experiences. I don't know what you'll experience, but as far as I can see, this is the bet company with the worst RTP rate ever! You are losing mindlessly. You can't even get close to the return rates written in the games! The last time I found out I did over 110,000 spins and let me tell you, I haven't been able to get over 1000+ pound even once. My daily limit is 500 pounds deposit, I haven't doubled once yet. Also, look, I'm writing here in capital letters, I HAVE NOT WINNED A JACKPOT EVEN ONCE!!! No 100 pound Jackpot or anything else! The games are a disgrace, almost every game has a shutdown, slowdown problem. I wouldn't want to compare with other bet companies, they are bad, but this place is a disaster for me! Especially if you say stay away from Red Tiger games, but I think you should never play! Definitely stay away from the Genie Wishmaker game! They say we give a daily bonus, friend, all those days have passed, won't you gain more than 1 pound bonus? I have written here before, I had a game crash problem 4 times while playing the jackpot game, when I came back I saw that the jackpots were given! I did not even take any action, my lawyers are preparing a file for this, I will share that process separately. You lose 100-500 or even 1000 spins, then you give 30-40 pounds and say BIG WIN! Do not believe, do not lose your money! Their systems works like play 100, win 90, then play 100 win 110, then play 100 win 70 and finally increase stakes when you get bored, get angry and lose! Even if you do not increase, you are already losing! I will seek my own right to the end, even if I can't get a legal result, I will share every problem I have and let people see it. My last word to you is if you want to play very, very small and have fun, you know, but definitely do not play games with this company!
Ella
18 August 2021
Comment from uk.trustpilot.com
I registered at this betting site recently, there were both wins and losses as it should be at gambling overall, with no problems with withdrawals, and it is super fast. so far good for me.
Cecil Morrison
17 August 2021
Comment from uk.trustpilot.com
Betway is the worst casino playing site on the web. Do NOT play here!!They promote fair play but to be honest Ive never seen it. The games will kick you out before and In bonus rounds so something fishy is going on with this site. They must be stealing cash that way as well. For fair and entertaining gameplay look elsewhere…dont be a sucker like me. I found out the hard way. SLOT PLAYERS BEWARE!!0/10 stars should tell you something.
vj Sing
16 August 2021
Comment from uk.trustpilot.com
Fraud company. If bychance your deposit amount to betway account get some error from error and the amount has deducted from your bank account. Betway will neither reverse it in bank account nor in betway account. That is for sure!!
Kennedy Danix
16 August 2021
Comment from uk.trustpilot.com
Hello again. It's now been 1 FULL YEAR since I wrote a complaint here, about a bet I've had since August 15th 2020. They have STILL NOT PAID IT and are saying "an investigation is going on from 3rd party" Bare in mind, they have NOT given ANY UPDATES FOR A FULL YEAR, NOT given ANY information to the bet what so ever, also most importantly NOT PAID OUT THE BET. They're basically using this "investigation" bs as a valid excuse to scam the customers. If there was an "investigation" it surely wouldn't take 1 FULL YEAR and we would somewhat get some info after asking numerous times for it. Another bs company that I advise everybody to STAY AWAY FROM. Do NOT USE BETWAY, there are better bookmakers out there like Bet365, SBTech, Kambi etc. With that being said I will never see my money again as Betway has basically scammed me. Again, stay away from these morons.
Nicholas
16 August 2021
Comment from uk.trustpilot.com
From UK, been using for a month now and have had no significant problems with deposits or withdrawals when using my PayPal or bank. Whenever I need to check on withdrawal status, the support are quick to tell me the times and its status which is nice. Also I recently had a problem with a withdrawal and the support helped me in updating my withdrawal method so I got my money. Only problem I've had is that the support can sometimes be a bit less on the detailed side (individual customer focussed) although I'm guessing this is because they are very busy and handle a lot of people. Overall a good service.
Joseph Mullins
15 August 2021
Comment from uk.trustpilot.com
This app is the worst I have ever had. Constantly freezing during bet attempts, when you try to contact them using live chat, it doesn't work, just goes around in circles. Only yesterday I was trying to place a bet on a big GAA football game on the underdog, Mayo to win and it stayed dead for ever, cost me a big win. I can't wait to get rid of it.
ab sharma
15 August 2021
Comment from uk.trustpilot.com
Hi this is Abhishek sharma wanted to know why i havent received my amount of INR 13000 in my bank account ending in 1652.. I have been trying to reach to customer support but its keep giving me automated support and there I cant get answer to my questions.. Its not letting me talk to live representative.. All I need to know when will I get the amount.. Would really apriciate a fast response to this mail. Username : Absmsd Have been trying to reach customer support its giving automated chat support and when I send mail to the response i am getting that "We are no longer responding to this inbox" I mean is this a joke? Can anyone help me please?
Nectar
15 August 2021
Comment from uk.trustpilot.com
Withdrawals are very slow as compared to deposits My withdrawal is still pending with Skrill not credited??? 214642435
Abby Krampl
13 August 2021
Comment from uk.trustpilot.com
It will give you a decent win at the beginning and then nothing!…I’ve been playing for months and the same game (it’s call 9 masks of fire, but should be called 5 masks of fire because you never get more than that) and basically I’m just giving the site money because all it does is take
Bradley Jones
12 August 2021
Comment from uk.trustpilot.com
DO NOT USE THIS SITE. I have been trying to withdraw my winnings now for my over a month having been allowed to deposit on a card with an incorrect expiry date but not allowed to withdraw from this exact same card with no option to remove the card from payment options. There is no productive help from the chat support (having used this over 6 times now in order to resolve this single issue), no active phone number to call and absolutley no help from their supposed manager email. They are using COVID-19 as an excuse for abysmal customer service
Oscar Bishop
11 August 2021
Comment from uk.trustpilot.com
The service received is unprofessional and simply put poor by your standards. I tried to load a 1 voucher and it refused to load. I contacted sent proof and spoke to 3 consultants over a 24 hour period and still nothing. The response I received from all three is that it's been escalated and still no response. May i kindly request that someone senior contact me to resolve this matter as soon as possible.
Kagiso Sendu
10 August 2021
Comment from uk.trustpilot.com
My problem was after I bet one game would be suspended while still playing. And thereby I wasn't able to cash out even if my balance was positive and the same always happens with a USM Bel-Abbes tteam from Algeria. This is inconveniencing because now I don't have control over my account.
Doctor
09 August 2021
Comment from uk.trustpilot.com
I created account week ago. Luckily I had few winnings straight after account opening after which Betway completely blocked my account even though I have already provided my ID, proof of address, bank statement. After block, I was not able to bet higher than 5 EUR. Naturally I have requested withdrawal of all my funds for which I am not awaiting for 7 days. Betway claims they are not able to reach me via phone therefore they cannot process my withdrawal. With each day I am receiving another pathethic excuse as to why withdrawal is not being processed. Please do not sign up with this provider, you will not see your funds or be able to win anything since in all fairness you will be blocked after few straight wins.
Gopi krishnan v.v
08 August 2021
Comment from uk.trustpilot.com
I am a customer for betway for last five years the worst service I never saw anyware pakka frauds after depositing the money only they ask all the documents once we send the documents they say it not clear and block our account and our money also block with once u try reach custamer support u will not get, bote will be answered my questions is y u don't keep agent reply as y system Fully fake ? return my deposit money who the hell ur to block my money.
Abi
08 August 2021
Comment from uk.trustpilot.com
ABSOLUTELY TERRIBLE CUSTOMER SERVICE! DO NOT USE! Happy to accept deposits but then suddenly unable to withdraw to same method? (debit card, verified, years old account) complain on chat and they exclude my account and have offered zero resolution as to how to get the money that is rightfully mine paid to me. Will be complaining to IBAS and resolver.
Quanchao Liu
06 August 2021
Comment from uk.trustpilot.com
Betway is the worst company,This is an intolerable situation!give my money back.18 days already?????????????Are you stalling????????????????????
Preet
06 August 2021
Comment from uk.trustpilot.com
Using the word technical issues and saving yourself from making people fool seems not to be an excuse . You really make people people fool . I started winning and your cash out option becomes unavailable and when I lost , it immediately started working.. you people really just know how to suck someone's earning... Hate your service....
KittyKathy
04 August 2021
Comment from uk.trustpilot.com
I have being playing on Betway for well over 6 years. This week, when I tried to make a withdrawal to my Visa, which is what I deposited with, it tells me that I have to make a deposit by that method, which I obviously did. Since this was not an option available, I tried to have my withdrawals credited to my bank account (which I had done for many years successfully), the information is listed as my preferred withdrawal method, which is in accordance with Betway's withdrawal policy. The site said I could not withdraw by that method because I did not deposit using it. I have chatted with support several times, but was told that nothing can be done since withdrawal procedures changed. I was never notified of any changes. They suggested other methods of deposit/withdrawal, but since I do not bank online, none of these would work for me (and still would not get me my current winnings). In a subsequent interaction with support, they said that I could once again withdraw directly to my bank account, but when I tried, again it was denied. If I had reviewed Betway 2 years ago, I probably would have rated them a 4 or 5 star, but in those years, they have basically cancelled all forms of support (no more phone support, email usually sends auto chat link, and chat usually gets you a big runaround, they also got rid of the slots free play mode). I ended up just playing off my winnings and decided to block my deposit method. It is pointless to spend real money there when you have no hope of taking anything out.
Rene
04 August 2021
Comment from uk.trustpilot.com
Having the worst experience with betway. I've been asked for account information for the 4th time now. I've sent bank verification documents and pics of the bank cards used front and back. Bank confirmed letters of the accounts. Each time a different agent requests a different document. The latest agent said all my documents can't be opened where the agent before that could. Betway is this your way of not paying us after taking tens of thousands from me.
Carl Scruton
04 August 2021
Comment from uk.trustpilot.com
Account suspended after a deposit and placing a bet , reasons given you are concerned about my financial well being , ive placed 11 bets 6x 10 5x11 account was in profit, so in otherwords you dont want winners as my mates account is minus 800 and you keep sending him emails to bet more where is your concern there ?
Tshephaone Twitch Seitebatso
03 August 2021
Comment from uk.trustpilot.com
I've had worst experience with this casino. My account had been previously verified and I was enjoying my gaming with them and withdrawing with no faults. A week ago I played several slots and won $800 then suddenly a receive a pop up saying I must verify my account before withdrawal. They wanted bank statements I sent them but they all got rejected. The customer help line is also useless as they always tell me my account manager will get in touch with me. Imagine after spending hundreds of dollars on their casino games and they treat you like a nobody. There is no loyalty to loyal customers from this site. It sucks.
Abby Deswal
03 August 2021
Comment from uk.trustpilot.com
i was playing grand roulette and my total account balance by most of the winnings got 27k and suddenly within a few minutes Multiple deductions of 6k happened until the total balance left only a few rupees 27k it got to almost zero as i haven't betted. Impossible 6k bets took placed as we can bet from 20rs to 5k only,,automatically and game over. No records of bets found. grand roulette still shows would you like to resume your 6k bet.and still no refunds given and agents are continuously fooling me by saying have patience blah blah. its been months now i would have to go consumer court or a regular one.
Gail Cuffe
03 August 2021
Comment from uk.trustpilot.com
Used to be a good site, but just doesnt pay, no matter what you wager, no wins, seems they are struggling ,? you just wont win here anymore
Quanchao Liu
03 August 2021
Comment from uk.trustpilot.com
Horrible betway,Still not pay.
Tania
03 August 2021
Comment from uk.trustpilot.com
I am very disappointed with their service , I won my money on the 26th of july and till today i haven’t received my money yet and also ask them they said the money was transferred in my account but I can’t see anything Please Betway I need my money and please stop scamming people
RASHBIHARI KAMAT
02 August 2021
Comment from uk.trustpilot.com
Biggest Scam of all time. My betway account was locked last week and it was unlocked on Friday after I sent them my alternative ID. My account was unlocked and when I logged in, I had 0 balance in my account and the withdrawal is applied automatically without my permission. Later I get an email the next day from betway that my withdrawal is on hold as they need my payment details. 1st they applied for withdrawal without my permission and details and when I send them the details, there is another surprise. My bank details gets updated and 3 days and withdrawal is not processed. I chat with customer care and they say again account is under review. So betway is just biggest scam where they just hold your money in the name of account review and this keeps going on forever. They keep playing in this way no matter what. Stay away from betway and use some other book maker. Betway is pure waste of time and money, Nothing else.
v g
02 August 2021
Comment from uk.trustpilot.com
they are a scam and fraud. I have bet alot and lost thousands with them and now i have been waiting for about 7k owing to me and its been over 2 weeks. They keep asking for documents that i have sent over and over. DONT GiVE THEM TOUR MONEY. I wish i had not bet with this site. I will try to see if taking this public or getting a lawyer to help because this is very wrong what they are doing. people should know what they are doing. I bet after this review they will lock my acct to so i cnat speak to them but i will make sure to keep people updated to see what they will do, pay what is mying or not
varun sood
02 August 2021
Comment from uk.trustpilot.com
Played for 2+ years on betway I lost , betway had no issues with my account. Now in last 6 months I started winning and was withdrawing at regular intervals. Suddenly betway has problems in my account and they put my account in suspension mode for indefinite period. All of a sudden I have a gambling problem and my account is being excluded. So now I can’t even get into my account for anything. FRAUD. I suggest getting people paid before I get a bunch of people to start getting a hold of your licensing company.
Ranjana
02 August 2021
Comment from uk.trustpilot.com
I won 214000 by betting on e basketball. I withdrew the amount. Processing was started and after 2 days i got a mail to send bank statements. I sent them bank statements but didn’t get any updates. After that I contacted them 4-5 times , they told that document was approved and soon they will complete the verification. I waited for 2 weeks for some good news. But after providing everything, i got a mail from betway that they have locked my account permanently and didn’t pay the amount. This was just shocking from them. I think we all should go to Consumer court against this scam happening.
Varunsingh
02 August 2021
Comment from uk.trustpilot.com
Fraud App.. I had given a withdrawal request from my account on 29th July 2021 Sometime later I got a email from betway that your betway account has been suspended for lifetime without any reason. And for the withdrawal request which I had placed, they asked me to provide a utility bill , which I gave them.. It's been 2 days that I have supplied them the document and now they are not even replying to any emails and are not updating me on my withdrawal request.... How cleverly these fraud company people first suspended my account so that I cannot login and my means of interaction with THESE FRAUDSTERS gets limited to email only and now on email also they have stopped responding... Just cheating people who are living outside UK ...
Natalie
30 July 2021
Comment from uk.trustpilot.com
PLEASE PLEASE SPEND YOUR MONEY ELSEWHERE. NOT WORTH THE HASSLE! Betway ran a "get paid as a winner if your team scores first" promotion during the Euros. I placed a bet on 23rd June and WON which was also reflected in my betway account. I tried to withdraw my winnings (38) 2nd July but still has not been processed with some lame excuse about a (seemingly open-ended) "review" even though my account is ALREADY VERIFIED. And also banned from taking part in promotions?! They are only contactable via chat. Contacted several times with no indication as to when this will be resolved. Absolute rubbish!
Magdy
30 July 2021
Comment from uk.trustpilot.com
Hi everyone I want share my experience in this casino it’s the most bad casino after he get from me more than 13000$when I talk to them for control the game and update when u playing the answer was close my account and he just get the money please for who considering to not stealing your money go away from this casino never play with them because he used or money and or habits if u don’t play there he have nothing
Rob Uno
30 July 2021
Comment from uk.trustpilot.com
Absolutely sh_t!!!! To slow and to many suspended games. The cash out is the worst. The app is so slow you cant even make your betslip it takes ages
RASHBIHARI KAMAT
29 July 2021
Comment from uk.trustpilot.com
Betway is No.1 scam. I created an account and I placed bets and I won and they locked my account. 2 days later they say I need to send alternative ID and I sent and it was approved and I have email confirmation too that my account is verified. Now my account is still locked and when I contact customer care they say again under review and they wont say when it will be done and I need to wait till it's done no matter how long. So all they do is keep taking time and come back once in a while asking for one or other information of document and that's it. If you value your money and time, use some other book maker other than betway.
Pamela
29 July 2021
Comment from uk.trustpilot.com
BEWARE SCAMMERS!!!! My account has been compromised by their staff members and they will not delete my data from their servers. Took months to respond. This is not a legit company they are located in Malta and are looking for people credit cards information to scam them.
Josip Mili?
26 August 2021
Comment from uk.trustpilot.com
I have withdrawn 2810$ over 2 months ago and funds never reached my account after 100s of mails and chats with agent and after that,1 week ago i have withdrawn 3000$ and no sign of that either.Didnt have any problems depositing or withdrawing money before (had many transactions) but now I am feeling robbed and Betway is driving me around after so much waiting and no funds YET!
I have withdrawn 2810$ over 2 months ago and funds never reached my account after 100s of mails and chats with agent and after that,1 week ago i have withdrawn 3000$ and no sign of that either.Didnt have any problems depositing or withdrawing money before (had many transactions) but now I am feeling robbed and Betway is driving me around after so much waiting and no funds YET!