Betway Review

WARNING! If anyone is reading this review please listen to the warnings and all the other one star reviews. Their ratings are false and customers were offered money to make false reviews. Take your money to a trusted bookie like Bet365, William Hill or Bodog. I made my biggest withdrawal of around 2000 dollars, after previously verifying my account and withdrawing smaller amount before without issue. Since December 21st i have not been payed and they are having issues with their "Processor" or "Investigating". I have not been given any timeline as to when i will receive my funds after proving i have not received the withdrawal. A 3 week turnaround time for a withdrawal is absolutely unacceptable. Betway is happy to take your deposit and are frugal when its time to pay a winner. Be warned new customers. STAY AWAY!! A generic copy and pasted company response with no empathy or solution will follow review.

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Betway are without doubt one of the worse bookies to open an account with. You will find yourself very quickly restricted (no Best Odds Guaranteed, Free Bets etc) after a few bets win or lose. The same thing happened with a colleague from work and a friend.

AVOID!, AVOID! AVOID!

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In the last week they have taken 40.00 and 50.00 out of my BANK account I am having problems with them putting the money back into my BANK account today I put 50.00 on a horse and they took out 100.00 you can't get in touch with them over the phone they are a very bad bookies

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I have no number or chat on there site to close the account site is a scam and it’s plan to see you play roulette and number jump out the number they am to land on I have had 28 numbers on the board and still lost up to 6 times in a row and more the only good site to this site is it’s free bet and that’s rigged because it never add the amount on to your free bet so you never get it it also unlike other site has to be a multiple of so many team to actually get it when on other site it’s just a certain amount of money games am a scam this site is terrible been with them ages and they haven’t ever once phoned me up offering a free bet my other sites have offered me a 25 pound free bet loyalty bonus this is by far the worst site for betting on

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Betway service is bad and they lock my access to my account after I won some bets and withdraw the profits from the bets. They began by requesting documents to verify my address once I sent them the keep on asking for the same information, eventually they locked my account and stopped responding my emails. I woyllll

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I had an email yesterday from Betway saying my account had been reviewed and I was being excluded from all sports promotions and free bets etc. They will not give me a reason why they have done this and just replied back to my email saying they reserve the right to withdraw promotional offers at anytime. If you don't want customers to take advantage of promotions and free bets Betway then why offer them in the first place?
My account is now closed and I'll be sticking with Sky Bet and Ladbrokes in the future.

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Poor customer service and poor promotions

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Listen people do not use bet way it's a scam bookie who let you deposit as much as you like but will never pay out and then start saying the money safe when u make a deposit but we have to be 100 percent sure on a withdrawal listen just a scam using every trick in the book to not pay if they feel so strongly about this why not ask identification before your first deposit SCAMWAY$

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Signed up but there was no indication whether I need to verify myself. So looked for their email address, and sent the verification documents. After a day received an email saying the documents have been transferred to the operations team. They will take care of it. "Fair enough". The next day received another email saying the proof of address is 3 months and 2 days old. It should not be more than 3 months old. So I must send something new.
Since I receive my electricity bills every 3.5 months so had to send the broadband bill this time which was one month old. That's it. No email, no communications after that.
Come on, it's a simple verification. Where most of the bookies do verification electronically within seconds or even within a couple of hours after sending the docs, and there we come with betway. It seems they are too busy to do the job. Never again with them.

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Would be zero, but Trustpilot won’t allow it:

Here are some facts:

1: Betway in the UK take a minimum of 72 hours to pay out because of “UK regulations –

This was confirmed in their response to me as below

“ Your withdrawal will only be sent to our processing department after the pending withdrawal period has elapsed. The pending withdrawal period, of up to 72 hours, may vary at weekends.”

So any review on here saying they have been paid “in a few hours” is false.

I have taken my complaint further and they have failed to meet their own imposed timescales twice already.

Term 10.2 of their complaints procedure states
“ Upon receipt, best efforts will be made to resolve any reported matter promptly and, at a maximum, 10 days from the date on which the complaint is received. In certain cases and based on valid reasons, we may need to extend this to a further 10 days, in which case we will be informing you accordingly. If for some reason You are not satisfied with the resolution of Your complaint, You may refer the matter to one of Our ADR entities.”

I received no response within 10 days so they failed.

When they finally decided to respond they sent me a further complaints procedure that gave me a chance to escalate this. It states the following –

“ Stage 2 – Dispute Procedure
Upon Your request to escalate the complaint as a dispute, the matter will be referred to the Compliance Team.
Once referred, the Compliance Team will:
1. acknowledge the referral of Your dispute within 24 hours;
2. obtain a full and detailed report from the Customer Care Team;
3. conduct an investigation (independent to the one conducted by the Customer Care Team);
4. create a log and maintain detailed records of all aspects of Your dispute, including the
determination; and
5. inform You of a determination within 10 working days.

An official response and determination from the Compliance Team represents the final stage of Betway’s internal Complaints and Disputes procedure.
If, upon receipt of the determination by the Compliance Team, you continue to disagree with the decision made, you now have the option to escalate Your dispute to an independent adjudicator (ADR) for final ruling. You may refer a dispute to IBAS, eCOGRA or the MGA. Disputes must be referred within the time scales stipulated in the respective ADRs terms and conditions.”

I asked for this to be escalated to their disputes manager over 30 hours ago and still I have no acknowledgement.

They are clearly flouting their own procedures, yet alone those of their regulators.

Seriously, you’d be better off throwing your cash in a bin, as this bunch of clowns will steal, cheat and do anything that means you get screwed over. Give them a miss, seriously don’t do it!!!!!!

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Little annoyed with the withdrawing system cus I live in Canada I can’t just withdraw back to my visa I have to do an e check and most likely wait like 10 days , I just hope I actually receive my money unlike some other reviews

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I once gave this site 5 stars for customer service and still hold to that, but their 'chat' is a different matter. They are ill informed and can't speak the Queens English. The bloke I spoke to all he did was cut and paste ready made answers to presumed questions.

The slots for some reason when you win free spins it logs you out and when you log back in the spins are not there. This has happened to me before on '9 Masks of Fire' now it was on 'Book of Atem' and one other 'Lara Croft'

Don't touch the Casino slots I don't believe for one minute that Betway casino are ripping us off but there is a serious fault with the slots and beware of Betway chat, it's instant, but they are as useful and as helpful as a chocolate teapot.

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Any prospective user.

DON'T! Their withdrawal is an almighty Everest peak. Bet with them at your PERIL!

Experience is valuable and never wrong with this outfit.

Disgruntled (former) user.

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The worst ever! I was constantly logged out and lost my money! The stupid customer service asked for screenshots! They are a bunch of stupid criminals who are there to steal your money!

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I have to be honest I was terrified at first when I read all the poor reviews regarding withdrawals going wrong etc etc I withdrew a large amount on Saturday and instantly got myself panicked reading reviews thinking omg! But I remained patient & after 96 hours my request was processed and completed, I was then paid within 24 hours – really pleased with my experience, it goes to show you shouldn’t always believe what you read – I hope this puts anyone’s mind at rest regarding Betway – Thanks

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The worst betting site out there.
Happy to take your money but make it almost impossible to withdraw when you win.
BEWARE AVOID THIS SITE NO CUSTOMER SUPPORT everything is designed to delay and stop you from withdrawing funds in the hope that the delay will make you reverse withdrawal and gamble your winnings away.
WORST OF ALL BETTING SITES AVOID THESE C^%%*S
My feeling after my dealings so far is that they are -SCUMMY DISHONEST UNDERHANDED

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Awful customer service always trying to take away your free bets or go behind your back and not credit winners until you ask infinite times avoid at all costs if you want to keep your money!
Im not sure how to reply to private message

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I bet on football, my bet was over Total 2. but in the end they changed the team places and my bet was calculated return

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Withdrawl issues, says i lost a parlay in which i all teams actually won, refused to give payouts. Use bodog or bet365. Would not trust betway with even a penny of my money

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I bet multiple teams and everything lost. I decided to check the results from google score and I was surprised that 70 percent of my bet won but it showed lost instead of won. I contact them they keep on telling me that my bet lost even i sent them a proof of score, date and time that my bet won.dont be lazy to check the result. Dont trust them…

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Utter usless. Say they will credit you with free bets and then say your restricted. They only have a good trust pilot review as they said everyone would get 5 free if they wrote one. So bad.

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How is it that I won but the actual return is nothing???

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RIP off. They accepted 2 bets and then voided them, refusing to pay out. Do yourselves a favour and go elsewhere

Very poor to see an automated response to negative reviews, must be bad when they have that set up.

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These negative reviews about Betway has me very confused.

I've been on this site for a quite a while now and I find that the customer service is second to none and also I keep finding bonus money to play with in my account nearly every other day. All I have to do is opt in to certain offers

If you want a really bad experience or just like complaining, try the Leovegas site, that site will take your money and run

If you want to go on Leovegas chat take a ticket and i'll bet you'll be at least number 15 in the queue, with Betway the chat is instant and the customer service brilliant, they even have a sense of humour which is rare these days.

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all my friends use it and it's works good <3

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NEVER WITHDRAWAL!!!!! NEVER!!!
Wait about a month and then close my account?????? Really? They can't pay me 54GBP.
SCAM SITE! NEVER RECOMMENDED TO USE!
My login – kat66illi

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Avoid Betway at all costs. They try every trick possible to avoid paying you.

There are many good bookmakers out there – Betfair, Skybet, William Hill. Go with one of them and avoid this shoddy outfit. Thanks

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Great website. Reasonable odds. Customer service good

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Been letting me deposit for about a month nothing major luckily only about 100, went to withdraw yesterday 900 and now there saying they can’t process the withdrawal because the operations team are reviewing the account, so if there was / is an issue why didn’t they stop the deposit ? And still allowing me to deposit ?
Dirty tricks

User – millie28617

Please feel free to email me if anyone from company can be bothered and cared

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Very very bad service
Don't go for betway

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TOTAL SCAM OF WEBSITE!
the positive reviews are because they offer 5euro free bet if you put in a review. Where do i start … the cashout option is the most scandalous of all!!!! I bet on a combine of 3 nhl matches i was about to cashout a huge sum after my team scored and were leading 3-1 suddenly cashout becomes unaivailable in the middle of the game not even the third period !!! Contacted customer support they said they couldn do anything about it so i lost all my money because my team ended up losing in the last period(i wanted to cashout in the middle of the game) STAY FAR AWAY FROM THEM!!! usually when you cashout suddenly your connection is lost and they lower the amount after on purpose … total scam

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Staff have lied to me and refuse to even deal with my complaint regarding it.

I queried how long my withdrawal would take, and have now been told it will take double the time as it is the weekend.

Given that Saturday and Sundays are the main days for sports globally, it not obvious that people may wish to withdraw from a bookmaker at the weekend???

Their withdrawal process has been set up in the sole hope that if they keep you waiting long enough for your money, you will reverse it and lose it again.

Live chat are at best unhelpful, and at worse are quite literally insulting.

It’s a shame as their loyalty program is actually good, but what is the point if they will make you jump through every conceivable hoop to get your money should you have the cheek to actually win?

I’d recommend you go elsewhere.

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Worst organisation I’ve ever had to deal with. Staff are totally incompetent and it’s near on impossible to withdraw your funds. Stick with the likes of Skybet and avoid Betway like the plague!

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Hello! Be careful! Don't use this site! My account was verified before but after a withdrawal request they ask my ID and bill. After sending, they told me that they would consider it within 48 hours. But today 2 weeks have already passed!!!!!! And they blocked my account. They do not reply emails – wrote more then a dozen. Return my money! People don't have any business with this site!

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Very very bad experience with betway.
1st of all I had won a voucher and when the time comes to redeem, they blocked my promotion without any reason.
Very very very bad experience

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When it's deposit time u guys take my money without any problems.. as I win I can't use the same way to get bk my money my card is a Visa card that works anywere in the world why can't I withdraw my money to my card🤔🤔🤔

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hello I write a complaint about betway they didnt do abything even wirh alllll the proofs they have they didnt pay my money they dont even tell me the reason now Im going to IBAS and Sportsbookreview against them! they a very big scam company! I will even take legal prosecution against them. they said its final decision and nothing else.

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Signed up and checked my verification status on the website. It said my account was fully verified. I proceeded to bet and won some good money. But somehow as soon as I requested to withdraw my money, they sent me an email asking for my photo ID. I went to live chat to ask again about my account verification status and the operator said my account was open and fully verified. If this was the case, why did you ask for my photo ID again? I emailed them my photo ID regardless, and no one got back to me. As someone here already said, this is strictly against the rule the UK gambling commission had in place on May 7th 2019 that any verification must be done before customers can deposit their money. Speaking with an operator didn't help either as they kept asking me to give them more time.

Please. Stay. Away

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If ive self excluded why are you sending various promotions? Is this against the law and if so i believe you should be prosecuted for tempting gamblers back to your site

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hello I opened a account with betway they asked me for verification for some documents and I sent them then it was saying I can bet I am verified and I won some good money and then when I requested my withdrawal they didnt pay out and said they need to talk to me I said my english is not good enough they said as much as we can talk we will talk I said I calk you they said no we will call you otherway is not possible they called me few times when I was working anyway they hold now my money for 1 week and didnt paid. then they called me asked me silly questions I answered them all she asked me even my last bit but I didnt know because my account was closed! they asked me if Im related to my husband I said yes he is my husband and he is not playing anymore he had I think till last year one account and he deleted it why are they asking me something like this? if he wants to he can open an account and bet and then they asked me if Im the only one betting of course I am why shpuld I give it to my husband as I said he can do it on his own! he is not abling anyway he doesnt likes it since 1 year he didnt touch it and I answered every question and they tell me they will make a decision it is so funny! they just want your money nothing else it is not right if you win anything now they hold my money without reason and Im very very upset I told my husband this he is very angry his english is very good and they wont talk to him anyway whatelse do you need? you telling me someone else is betting for me? what is the reason you holding my money? stay away of this page I sent all the documents they need no problem and I did deposit then I won they dont like me to do withdrawal stay away of this scam. I will do anything against them and start legal action

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Where do I start do not use this company and I blame the gambling commission for not sticking to the rules they had In place on may 7th 2019 companys like bet way only ask u for id when its withdrawal time but u can deposit as much as u like without Id which makes no sense if bet way are serious ask id before deposit not just when doing a withdrawal scam way

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Beware of this scam! I have deposited money without a single problem. Upon attempting to withdraw my profits there seem to be issues with my card. The only way to retrieve my money is by adding a new payment method, which can only be done by paying a minimum of 10 eur!

Save your money dont use this site!

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Trying to withdraw money since last Tuesday and still hasn't arrived in my bank account. Now saying they require a proof of address and copy of ID, which I submitted on 11th November and got no response. Was talking to someone on webschat but was useless, what kind of company has no phone number to contact? Disgraceful company.

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I’ve never had a problem with Betway every time I’ve won a bet I’ve been paid, even won a football bet last night withdrew the money and was in my bank in literally a couple of hours. They’ve also got the best loyalty scheme bet 25 get 10 free bet.

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As noted by many users, this is a horrible site to gamble your money on. You have to go through so much trouble just to withdraw your winnings and they will try every possible way to deny your earnings. please avoid this site at all costs and use others

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Betway is doing scam these days. They are not verifying my account after i have submitted all the required documents 4 times. They are rejecting verification without any reason just because i was trying to withdraw money from my account. Same documents i have submitted to other gambling sites they passed verification very first time. Betway just want us to deposit money but are not ready to give back to customers. Please don't trust betway and don't deposit your money here.

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very good casino

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