BoyleSports PLAYER REVIEWS(2298)

Alan
05 July 2024
Comment from uk.trustpilot.com
I didn't know how the safe limits worked I sent a message and it was explained to in no time

Ben
05 July 2024
Comment from uk.trustpilot.com
AVOID! - They happily take your money - but is a shambles otherwise. The slots although they say are random number generated and regulated are a joke - the features pay £0.00 99% of the time and if random how can the balance update before the spins even stop (On the rare occasion of a win) ?? - I'm highly doubtful and feel Boyle should be investigated properly!Customer support is a joke - all responses are copy and pasted. (and un-helpful). If you are looking for a site that charges per spin and pays virtually nothing out then this is your site. However if you enjoy the occasional spin with the hope of a win... its probably not....

Jay Bullock
04 July 2024
Comment from uk.trustpilot.com
ABSOLUTE SCAMMERS!!! EVERYTIME I place a bet they take the money off the table for a GAME PLAY TIME REMINDER, I CAN READ THE TIME THEY ARE THE REASON PEOPLE LOSE MONEY I HAVE PLACED LOADS OF WINNING BETS BUT BECAUSE OF THE PLAYTIME REMINDER I DONT WIN ITS A ABSOLUTE JOKE TYPICAL OF RIP OFF CASINO SITES I AM NEVER DEPOSITING WITH BOYLESPORTS THIEVES TAKING OFF MY BETS WITHOUT MY PERMISSION ITS JUST ROBBERY

James
04 July 2024
Comment from uk.trustpilot.com
Experience is a good bit better that Ladbrokes but still work to do on the platform to catch paddy power.tennis especially is not very reliable

Oliver Nightingale-Smith
03 July 2024
Comment from uk.trustpilot.com
Avoid at all costs. Don't be tempted by the sign up offer. Boyle Sports have no problem signing you up, and letting you deposit and spend your money. But then when your free bets don't appear in your account and you ask for them, you have to jump through several very invasive hoops to verify your account. Bank statements/bills, photo selfie with ID, front and back of your ID and your debit card! This isn't mentioned before signing up or depositing, and clearly designed on purpose to make it difficult to claim your free bets or withdraw winnings. Completely unfair and the level of detail they require for verification can only be described as a security risk. Scam.

Jennie Taylor Taylor
03 July 2024
Comment from uk.trustpilot.com
I have been playing lucky larry Lobster game. It appears that the game knows what I'm going to win on bonus before spins take place because it shows in my balance. Tried contacting company to ask how can this be possible? Or even legal. Their response was all spins are random the game has no way of know what I was going to win couldn't answer how my balance showed what I was going to win before bonus spins taken. Very suspicious indeed... i even had a video showing this

Lorna Sherlock
03 July 2024
Comment from uk.trustpilot.com
Really helpful

Marcus Karaisko
02 July 2024
Comment from uk.trustpilot.com
Never received free bets when joining

Andy Murtagh
01 July 2024
Comment from uk.trustpilot.com
Where do I start? Trying to get a response from anyone in Boyles is trying to get blood from a stone.2 weeks ago I raised very serious concerns about regulatory & RG failings in relation to how my account was handled historically. Deposits & bets being allowed from a restricted territory & Clear markers of harm being visible via deposit frequency, amount, time of night, with no reach out from Boyles, among other issues raised. 7 follow-ups were sent in relation to this looking to have the matter resolved, all have been ignored. Requests for an address to issue legal action, a deadlock email to enable me to report this to the GC & use an ADR & a phone call from a compliance/customer service manager have also been ignored. Having worked in the industry for 8 years I find it disgraceful how I am being treated, if the shoe was on the other foot I would have been reprimanded by my superiors. I would recommend everyone stay well clear of Boyles.

Nav
01 July 2024
Comment from uk.trustpilot.com
Would be a - not even worthy of,1 star .total scam slots are fixed and you get blocked before you recieve casino welcome offer.£180 spent not one penny return on big bass .customer service is a nightmare

Geri Dowling
01 July 2024
Comment from uk.trustpilot.com
Just spent half the day trying to collect a bet i done online.the girls in office are very good but the head office they sent all the info to are a disaster.email passport card number.statement household bill.phine number the colour of my feckwn under pants and still nothing

christopher nicholls
30 June 2024
Comment from uk.trustpilot.com
Good games plus good bonuses especially pay winnings in cash not in bonus money

Matt Stevens
29 June 2024
Comment from uk.trustpilot.com
I had the promotion on my account money back on all losers in the 1.35 at Newcastle. I placed bets the result was settled as a loser. No money back from bet so I spoke to Christopher on line who was very unhelpful and said just because I received the promotion didn't mean I was entitled to it. Anyone else had this problem.

Kathleen Davis
29 June 2024
Comment from uk.trustpilot.com
This betting site gives quick results ,prompt pay outs , and best odds.

Annette
29 June 2024
Comment from uk.trustpilot.com
The betting on this site is actually pretty decent from what I've seen and played, I got decent odds. The slots on the other hand are horrendous, the rtp on them must be false because I cant seem to win more then a pound for every 30 wagered I literally played the same medium volatility slot and just get rinsed constantly, I know you win and lose but it's just constant dead spins and constant bonuses that pay 0 its bordering on ridiculous now and that's not fair gameplay. Use for sports betting but please avoid the slots they are not worth you're time and you will 100 percent lose everytime well maybe you might win once in a thousand times if you're extremely lucky but yes please avoid the slots there are plenty of other sites which are more fair ie play ojo and such.

Shawn
27 June 2024
Comment from uk.trustpilot.com
Update to My Previous Review: I contacted them to discuss further following their copy/paste generic response to my previous negative review & 10 days later I still haven't heard back. They choose to ignore.Honestly, don't be enticed to bet with them based on their unhonoured "promotions" - take your bets elsewhere. I placed a bet in good faith because the promotion enticed me in (bet £20+ on winner of Euros & receive £5 free bet every time they win) - Several days AFTER I placed the bet I was "restricted" from all promotions, including this one that I had already placed a bet on.They entice you in with promotions & then restrict you from being able to benefit from them AFTER you have placed the bet.Avoid.

Teresa Lima
27 June 2024
Comment from uk.trustpilot.com
SCAM. Never had any issues with other booking agents. Signed up for Boyle due to their sign up offer. They allow me to register, deposit and bet. After losing bet they restricted my account and refused to honor the sign up offer (£20 free bets)

John Chapman
27 June 2024
Comment from uk.trustpilot.com
I find at times promo's difficult to navigate maybe a simple reason i maybe a bit cynical that is the only thing i find difficulty with is navigation through the site

Ryan
26 June 2024
Comment from uk.trustpilot.com
Terrible company. Have a sign up offer which you must do on your mobile device.Yet, if you use mobile data, they will claim you’re ineligible because you are using an IP address someone else has used.They do this on purpose and it is a completely unfair (if not illegal) term of condition as I have no way of checking if the IP my ISP has assigned is on Boyle’s system?! Completely misleading promotion and will be reporting to the UKGC.

life is what it is
26 June 2024
Comment from uk.trustpilot.com
You can expect to go through a lengthy process of identification checks if you win a bet. Where they will withhold any winnings until they have gotten everything they need from you.I've had colonoscopies less invasive.

Findlay
24 June 2024
Comment from uk.trustpilot.com
First impressions are great .... early days but service has been excellent .... thanks Boyle Sports x

Gu
24 June 2024
Comment from uk.trustpilot.com
Upon meeting all the conditions for the welcome offer it was not granted because they argued that I did not access the website from a personal IP address when I only used my devices to access the website from my home wifi. Mislead customers and are not helpful in solving the problems - "there's nothing I can do". Will never use them again.

Michael
24 June 2024
Comment from uk.trustpilot.com
So today i placed a £5 inplay double and the bet won but because boylesport put the wrong odds my bet was cancelled even though they should honour the bet by law,if my bet had lost would they have refunded my £5 bet no they would so they have stolen my winnings

Bernie Carthy
24 June 2024
Comment from uk.trustpilot.com
Never had any problems

customer
24 June 2024
Comment from uk.trustpilot.com
BoylesSports is an excellent bookmaker, one the others could learn a lot from

MC
24 June 2024
Comment from uk.trustpilot.com
Issue was resolved easily and staff were very helpful

Luke
22 June 2024
Comment from uk.trustpilot.com
The first site I’ve encountered to refuse to award a sign up offer, bogus betting company, AVOID!

Jamie
22 June 2024
Comment from uk.trustpilot.com
I was honestly blown away on how good customer service is.I like the site,easy to use and lots of choice.

CallMeAL
20 June 2024
Comment from uk.trustpilot.com
Signed up for new customer offer, never been on the site before, followed all instructions and deposited and placed a £10 bet and ended up not getting any of the free sign up offers due to IP address. Should have read the reviews here first, no apology on live chat just standard copy and paste information. Would not even offer to refund the £10 back. Any new potential customers looking to sign up steer clear you most likely will not get any of the offers and be given the IP address reasoning. Very disappointed, won't be getting any more money from me.

Tony
20 June 2024
Comment from uk.trustpilot.com
Signed up and place a qualifying bet for a free bet bonus. Bet was settled, but free bets were not awarded. Was fobbed off with what seems to be a standard response based on other reviews about IP address. Would not recommend at all.

LT
19 June 2024
Comment from uk.trustpilot.com
£5000 withdrawal made - told timeframe is 2-12 hours, yet has been way over it. Every time I contact customer service I’m told “the gaming team need to approve it then the finance team can process it!” Been escalated 4 times to “the gaming team” now, and no result. Once it has been processed I’ll delete this review but its not the wat to treat loyal customers.

Alessio Valloggia
19 June 2024
Comment from uk.trustpilot.com
Some of the slots promo are just a scam. Prizes not credited, or just not balanced with the requirements I have Closed the account for it. Has problems every week. Not last the long time for withdrawal, not possible to use card balance on shop counter .I can go ahead longer but no point.

David Kelly
18 June 2024
Comment from uk.trustpilot.com
Great staff to deal with in shops and very easy site to navigate through mobile app is clear and easy to use

mariya A
17 June 2024
Comment from uk.trustpilot.com
I signed up to an exclusive offer and once the offer had settled, I was told 2 completely different things by customer service and therefore was denied the bonus. Absolutely unacceptable.I signed up with mobile data and then was told firstly that the link I used was a shared link to which I disagreed and showed proof of where I found the offer and then was denied on grounds of my ip being shared, it says nothing about not using mobile data in the t&cs so very confused.This is my first time with boylesports and probably my last as they don’t seem to honour their offers or respect their customers. Customer service seems to be of no help as I keep getting the same copy and paste responses and the agent was extremely disrespectful to the degree where I asked her to file a complaint of my behalf and a second later she replied back stating I hadn’t responded and that she had other customers to tend to, as if my request wasnt important enough, her tone throughout our conversation seemed like she was extremely disinterested to engage with me, seems like a preconceived decision to deny the welcome offer seeing as though she didn’t know which reason it was to have grounds enough to deny it in the first place … really not happy with how I’ve been treated by customer service, is that how a customer should expect to be treated? Shocking.

Ger
17 June 2024
Comment from uk.trustpilot.com
The boost on the accused is great. The fact that you can’t go to the event you backed on directly from the bet slip is very annoying.

cfh_1107
16 June 2024
Comment from uk.trustpilot.com
They offer free bets for new customers. This is based on unique IP addresses. Sadly in the UK mobile operators use CGNAT and when you use your mobile phone you are assigned an IP address from a pool of IP addresses all previously used. So if you are lucky the assigned IP address hasn't been used at Boyle sports.This is well understood in the industry but not at boylesports. SCAM you offer a free sign up bet that is based on luck.

Liam Pluck
15 June 2024
Comment from uk.trustpilot.com
New online account, after a few bets my id was required , 'takes 2 minutes'.2 days later, no results so after a lot of hassel i discovered the an Irish Passport, card version, is not acceptable ! I now cannot close the account and recover my smallish deposit. This is a cowboy online outfit obviously not based in Ireland. A shame, since their betting office staffs are so competent.

Masixole Tom
15 June 2024
Comment from uk.trustpilot.com
Great betting site. Problem is that the site crashes and delete the ticket which is annoying as it takes time to build a ticket and the site takes time to load please look at that otherwise I like the betting site

mike A
15 June 2024
Comment from uk.trustpilot.com
Antoher company that will gladly take your deposit without any checks but god help you if you try to withdraw any...They will want multiple forms of ID they they weirdly did not need to take your money.

Kei John H
15 June 2024
Comment from uk.trustpilot.com
Saw An offer for free bet with sign up offer. Followed the terms and conditions and was told I was not eligible due to shared IP address even though I was the first and only to use that address. The live chat were rude and irresponsive . Would not recommend will take my custom else where

Derek
14 June 2024
Comment from uk.trustpilot.com
I placed a €50 bet, took €200 out of my bank account, said I had placed 4 bets, totally refused to refund me, said I had placed the same bet 4 times, only listened when I said I was going to contact comreg, these are the biggest shower of robbing wankerss, 100% worse than any other bookmaker

Liam Pluck
13 June 2024
Comment from uk.trustpilot.com
24 hours of punting went ok till the id requirement, previously not mentioned offered me a 2 minute verifcation if i input my passport photo. I reluctantly agreed, sent photo , didn't like the requirement for my data to be used by some unconnected company, but went ahead. 10 hours later i still await id approval email and decided to close the account. Can't do without id approval 😂 .This anti money laundering was to check out my €35 deposit which i'd already use for a day. Inefficient outfit, poor app with intrusive ads.Why do they wish to "use" my passport data elsewhere as indicated in the id process. Info gathering gobsheens

jf me
13 June 2024
Comment from uk.trustpilot.com
Following on from my previous review:I contacted customer support again, which is what they advise (see response, under my previous review).They were of no help whatsoever. As I mentioned previously, I strongly recommend that you avoid this company. In my opinion, they are very far from being reputable. I do not endorse gambling, but if you do gamble, these are NOT the people to trust your money with. AVOID THEM.An amusing aside, ( in my opinion) are some of the fantastical and barely believable positive reviews, that seem to follow quickly when they receive a negative review.I do wonder where these incredible reviews come from, cough cough.

Neil O'Rourke
13 June 2024
Comment from uk.trustpilot.com
I was playing my free spins,won 240 euro and withdrew 100 euro, was in my bank in 2 days,few days later I won 100 euro on cash and riches took out 30 euro had it in 3 days.entertaining site and no issues to report

FM
12 June 2024
Comment from uk.trustpilot.com
unreal, either some games are broken or they are claiming false rtp... I used many online casinos, the RTP on Bloylesport is definitely the worst sround, takes away the fun from playing ... fire and roses for instance, I have maxed out almost all prizes that you win when you spin the wheel and guess what, hundreds of spins later I didn't get on espin, multiplier maxed out at x10 and guess what hundreds of spin later still nothing... but that is not the only game, there are many games that reduce your odds of winning as you play, basically it is a legal scam... the only good thing about Boylesports is the lotto... and that is the only reason why I keep my account active. again I usedmany more online casinos but Boylesports is at a different level of scam...BTW I have been invited to leave feedback here by Boylesports itself... I won some good money on other casinos but Boylesports has always been not more than 700bucks (and I have been using it for years)

Sander van den Broek
12 June 2024
Comment from uk.trustpilot.com
I recently had a major issue with their signup promotion. After registering using my mobile phone (a requirement in the promotion), I placed a bet to qualify for the promotion. After not receiving the promotion I contacted BoyleSports and was told that I was not eligible because I used a "shared IP"Mobile data connections always share IP addresses among multiple users within the carrier’s network. This effectively blocks mobile devices based on IP addresses while also requiring mobile devices as part of the promotion. This seems both counterintuitive, and fails to consider this common scenario which seems misleading.Transparency and fairness should be paramount, benefiting both users and the company. Disqualifying users without prior notice seems downright wrong.

caroline
12 June 2024
Comment from uk.trustpilot.com
Boylesports were brilliant to help me out the last few days when I had problem 😔

Shawn
11 June 2024
Comment from uk.trustpilot.com
Be careful when using the promos plastered over their website & social media - they are untrustworthy & may not honour them. I'd only had the account for 2 weeks & had placed some football & horse racing bets in that time.One of the bets I placed was for a Euro 2024 promotional bet (promo was bet £20+ on a team to win tournament & receive free £5 bet each time that team wins in normal time) on 03/06/24 & then four days later they contacted me to tell me my account was now restricted from using promos.I tried to get clarity on live chat as to whether the active open Euros promo bet that I had placed BEFORE the restriction would still be honoured as per the condition of the promo that I was invited to use at the time - I didn’t get anywhere on live chat as the person responding just repeatedly avoided answering the question or just didn’t understand it.A few e-mails later & they’ve now told me that although the bet will remain placed & active throughout the Euros, they won’t be honouring the £5 free bet credits for each win despite me having placed that bet in good faith BEFORE being "restricted".Moral of the story - don't be enticed into placing a bet on the back of a Boylesports banner promotion advertisement because there's a good chance they'll let you place the bet & then restrict you from the benefits of the promotion before the bet has even concluded.

Nigel
10 June 2024
Comment from uk.trustpilot.com
After years of betting online it was a pleasure going into a well run bookmakers with such friendly and helpful staff.The shop is surrounded by 3 of the other big name bookmakers but it stands apart with its welcoming environment and professionalism.You have recruited very well.All the staff are a real credit to Boyle Sports.
stephen tague
06 July 2024
Comment from uk.trustpilot.com
Slots are a joke u hardly ever win anything. Live casino is all RTP% manipulated and is not random using rule based algorithms to make sure the software always stays in profit. They do some ok promotions but need more. the site layout is decent and they have lots of games and decent betting prices.
Slots are a joke u hardly ever win anything. Live casino is all RTP% manipulated and is not random using rule based algorithms to make sure the software always stays in profit. They do some ok promotions but need more. the site layout is decent and they have lots of games and decent betting prices.