Genting Bet Review

The worst customer service of all casinos. No nu.bers to call, live chat never works, emails get answered in days. Verification takes ages and they are ignorant. Avoid this place by all means

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All of the one star reviews made me skeptical about my withdrawal, however, yesterday I withdrew 630 from a 25 deposit and today (less than 12 hours later) the money is in my bank. I provided a picture of the debit card and a picture of my passport and that was it. No issues at all.

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I keep getting emails supposedly to links from this site offering free spins, It looks like a scam but even if it's not I don't gamble and would rather gouge my eyeballs out with a spoon than click on a dodgy link.

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A sister site of Prime Slots have been waiting for a response for over 12 hours regarding a technical fault that is across all their sites.

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Trying to send documents very difficult don't normally have problems they let you add monies but not withdraw no contact no for help monies just sitting their waiting to be withdrawn I think this company is a bit of con

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Don't waste your time or money on them – you're not meant to take any money from them and their Customer Service Team is unable to provide a customer service. Like everyone else, I was forced to close the old Genting website, which I'm sure had unused Reward points, but any unused Reward points didn't transfer over to the new website (same login details and a Welcome Back message) and bizarrely, I was denied access to the new site welcome bonuses. Why? All I get from Genting 'Customer Service' is that it was 'a management decision', but none of the managers are willing or capable of providing a simple explanation, despite numerous emails. Are the welcome bonuses only available to new customers? Did I win too much on the old site? (Ha!) I don't think Genting care a jot about their customers (who contribute to their wages) and I'd bet my last 10p they won't respond to this glowing review with anything other than 'it was a management decision'. On the plus side, I discovered S*y V*g*s offer a great welcome bonus to everyone, and no wagering requirements. Still needed to provide photo and address ID, but they all do. Genting is now removed from my website Favourites, and is unlikely to be reinstated any time soon.

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Dreadful. Won't be long before they're in administration

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Terrible company worst customer service ever. Live chat that isn’t live and no one ever responds and an email service which you send to them and never reply go anywhere else it is to be a better experience AVOID AT ALL COSTS.

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Absolutely terrible they send you emails and phone you when you do as they say no free twister bonus or spins anywhere. Try to deposit it fails ask you too call. Far too many better companies out there don’t need this crap. AVOID AT ALL COSTS. Oh yer the live chat isn’t live as no one replies lol absolute joke

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DO NOT USE. Vile company, basically thieves. I have money in my account which I wish to withdraw and they won’t let me unless I send in numerous copies of my passport, driving licence, bank statements, etc. Pretty convinced they are trying to steal my identity. AVOID AT ALL COSTS.

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IT WAS BAD BEFORE BUT SINCE THE TAKE OVER I WISH I COULD GIVE IT MINUS STARS. LIVE CHAT REPLIES ANYTHING UP TO DAYS LATER. SOMETHING IS NOT RIGHT.

HAD A BONUS WISH SHOWS IN CREDITS WHEN SPINNING AFTER CONVERTED SAYING I WON BUT WHAT I WON WAS NEVER PUT IN MY BALANCE. FUTHER MORE I CAN ACCESS HISTORY TO EVERYTHING BUT SLOTS. WELL I'VE SENT THEM EVIDENCE SO WILL SEE!!

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I placed my first bet, then I decided to activate my bonus and I won 1,000. I uploaded all of my documents, received money within a few hours. Then I went on to win another 1,200. Payout can literally happen within minutes. Brilliant site! My new favourite x

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Average casino, customer service is helpful tho…

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Good site from my experience, got all the info I needed.

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Excellent site I have had no issues with Gentingcasinos. I will recommend it to my friends.

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Employee Radu thinks r4pe is “surprise sex” shows what kind of establishment and employees are working there. Would report to the police and never step foot here.

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Honestly do not touch these with a barge pole! Once you beat their wagering requirements you have no pop up to say congratulations you’ve beaten the requirements so you have no idea how far into the requirements you actually are! A slot that doesn’t produce a single board in over 600 is a con! Just play with 365 or skybet! These jokers are amateurs!

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Lovely landbased casino.
Friendly staff lots of choice of gaming machines and machines actually pay out ok .

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Do not bet with this obismal company
They sent me a letter asking me to prove my identity I sent multiple emails to them all relevant docs requested one hurdle after another they then make other stuff please send payslips and what do u do for a job (none of there business ) also front and back of a bank card passport bank statement any more and more then send a letter back you wish to reopen your account you then have to write this yourself as a printed signature is not accepted I think this company is out to STEEL YOUR IDENTITY AVOID AVOID AVOID I HAVE REPORTED THEM TO THE GAMBLING COMMISSION OVER THERE CONDUCT AND ALSO TO GPDR AS I FEEL I AM BEEING SCAMMED BY THEM

ALL I WILL SAY IS ONE WORD OBISMAL

…
..
AVOID AVOID AVOID

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had me fill out forms send in personal id then kept my account closed anyway

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What a joke minimum spin not 1 win spin forget about a bonus couldn’t even get a 3 in a row what a joke avoid unless you like throwing money away.

This is not about getting wins every time for me I just like to have a flutter if I win great if I don’t oh well, but I do expect to win my bet back on some spins and have my money last more than 2 mins

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All Genting does is take, take, take. Very poor returns, if any at all.

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Anyone who has unusually bad losses from genting casinos should write reviews. And maybe gaming commission will sit up. Just appears they are recouping lockdown losses ive observed for 8 hours or so and noted how unbelievably low peoples features on slots were, on the rare occasion they came in . 3k later I could count features on one hand . Hardly random it seems

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Don’t use this online casino time wasters . They will make you louse your k yes first and then keep asking you documents and payslips etc . I know how to handle them time is time .

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If you want to lose lots of money, very quickly then choose this site.
The only way to genuinely win big with an online casino, is to literally play for several hours at a time. You need to start off with very small bets and gradually increase the bet size. Casino's say that machines are not rigged. Well this is debatable. As soon as you hit the spin button, the outcome has been decided by the server. There is no big reels that actually spin round, what we see are just graphics.
Genting will take a few thousand off you, then restrict your account to a small amount for each month. This is a very clever move by genting, as they pretending to show that they care about the customer, but what they are actually doing is, making it virtually impossible for you to win any money. By genting restricting accounts, it's just basically a license to take money each month. It would be easier to set up a standing order with your bank and just pay genting a fixed fee each month. This would save a lot of time.
If it was possible to give genting a minus zero, star rating then I would have chose that option.

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There is no loyalty with this casino they will just cast you out without a second word. Plus the rtp is lower than others you will find odds are lower than their land line slots for some reason check out the figures and compare

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Your casino is genuinely a pile of w@@@k Shame there is no one to complain to that would actually be on our side

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shocking site which i will never play again not won anthing in 3 years dont play here its a con

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I am a 39-year-old man who lives in Nottingham. I have Cerebral Palsy, which severely affects my hand control, speech, walking and general movement.

My disability does not affect my intelligence. I am particularly good at maths and calculating risk and probability. I studied Virtual Engineering at Coventry University. I live independently with a team of Personal Assistants.

On 27th Dec 2020, I joined the bookmaker http://www.gentingbet.com and went through their verification process by emailing them documentation. However, they did not request evidence of wealth.

There were some initial difficulties because they wanted signed documents and I do not have hand control. Eventually, their manager accepted the unsigned documents.

Unfortunately, they then emailed me:

“Thank you for your email, and apologies for the delay getting back to you – given your situation I wanted to discuss your account with our safer gambling team before making a decision on it. Having done so, I’m afraid we’ve taken the decision to close your GentingBet account and refund your deposit (the refund will leave our account tonight, please allow 2-5 working days for your card issuer to process the funds.)

We apologise for any disappointment that this decision may cause, and fully appreciate your point about making our services accessible, but as a gambling operator we also have to consider our responsibility to protect potentially vulnerable players from being harmed by gambling, and are concerned that given your circumstances accepting play from you would be an irresponsible course of action.”

I am disturbed and confused over GentingBet’s refusal to allow me to use their website because I cannot use my hands. Pre-covid, I regularly went to Bingo without difficulty. I’ve also have been to physical casinos and I have accounts with other online bookmakers.

While I accept that GentingBet has to protect vulnerable players, they also have a duty to not do this in a non-discriminant manner. Refusing to offer services based on physical disability is discrimination and therefore unlawful.

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Not a chance of winning . Features very rare. Almost as bad as grosvenor. Give it a miss there are fairer sites than these.

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Don't join with these online win percentage poor

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Terrible casino worst I have ever experienced. Apparently I was told they review your account on a weekly basis in on week I must have staked nearly if nothing more than 10000 pounds amd still no bonus so not sure how it works 888 amd virgin casinos give me a huge bonus every week so join them. Genting are the worst company I have ever experienced for bonuses.

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This is the best place to work. at Resort World Casino in Monticello, NY. Great employers. great opportunities. I would definitely recommend it.

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Avoid Avoid Avoid. Just avoid and you ll not regret, promise you

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first time on here, put 30 down and upto 80 won but numbers keep changing on webpage totally confusing and a money loss pit, Cant withdraw anything and i,m in credit in bonus cash but with no viable games to play ! I for one am out, there are much clearer and fair gamble channels! Well not really as they are all on the rinse including our so called chums at gambling commission HQ.But we love it so who cares!

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Had a phone call off a rep about a 100% bonus for the their online casino. I haven’t been on this site for a long time, but thought I would give it ago. I put 40 on and had a total of 80.
As soon as I started playing my account balance started to but up and down for like 70 to 30. nothing to do with with what I was playing. I wAs playing 2 a spin. Anyway played my money turned out the bonus disappeared and when I questioned with customer service about it, I was made out to be a liar.
With any questions I closed my account straight away. Don’t not use this website or fall for their call cons like I did. Use proper online casinos!!

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Have been here a few times but my last experience was not pleasant I don’t know what the managers name is but was very rude after I had a situation with a young inexperienced croupier who did not know what he was doing when I asked the pit boss to sort the problem I was treated like a id—-t reception for head office phone number and name of manager which she gave as ray and a phone number of a local takeaway will not be returning.this place at one time was very busy including all the local Chinese who have since left this casino and moved on to Leo’s on the dock road can’t blame them that’s where I’ll be from now on shame on you keep this up and you will all be out of a job .☹️

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AWFUL EXPERIENCE TRYING TO OPEN AN ACCOUNT AND DEPOSIT MONEY . GENTING BLAMMED THE BANK THE BANK EVEN SENT AN AUTHORISION CODE STILL DIDNT ACCEPT IT RESULTING IN THE BANK STOPPING MY CARD BECAUSE SO MANY ATTEMPTS HAD BEEN MADE . WHEN I THEN MADE A DEPOSIT WITH MY WIFES CARD IT WAS ACCEPTED ALLOWED TO PLAND THEN BLOCKED AND RESTICTED MY ACCOUNT . NIGHTMARE … STAY AWAY IF YOU JUST WANT A BIT OF LEISURE TIME . CUSTOMER SERVICES AT THE TIME WERE NOT AT ALL HELPFUL.

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Gentings Casino Liverpool Queen Square .
What a joke this place is .
Ive been here on several with friends .
I was tolled I was not a member and had to register again after all my friends got in.
The reception was rude and didn’t have time for anybody .
One roulette table open and one Jack blackjack table open only .
Couldn’t get never them.
Had to ask for table to be open and was tolled 20 minutes.
Staff where all none helpful .
I’m a 58 year old gentlemen and was treated like a child .
Won’t be going there again.
Do yourself a favour go somewhere else.
I would like to give them no stars .

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I went to Genting in Blackpool, god they were hopeless , lazy as can be , the management need a good kick up the backside , it’s gone down hill fast , the service is rubbish , try elsewhere , it’s better , I would not go back if it was free , yes that bad

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GettingBet is a bookie with a pretty much easy-to-use website, the design is also really nice, although, the website can get cumbersome as there is a lot of information sometimes. They have a working customer service that runs 24 hours a day, an email as well as live chat. As for bonus and promos, you get 10 for your first loss.

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One of the worst casino I’ve ever been, avoid this place, go to grosvenor g casino. They are good,it’s is so nice in there and the staff and management are very polite and friendly.this is really a bad place for roulette.

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Genting Casino Reading.
Took an hour to get served a drink after a boxing match. Was with around 10 people but we all left as no one was getting served.
Worst casino experience ever. AVOID!!!!

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I should notice that they are very user friendly! But there are some problems with usability…

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Yep the slots r a waste of time – definitely fixed – stay away

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Nice list of slots but I have never come across a casino where every slot you play is suddenly completely dead.
It is proof these casinos are not audited because I got around 50% RTP off 3,000 spins hitting 1 bonus round which paid around x30 bet which was my biggest win in all those spins!

Also dreadful Customer service.
Avoid, avoid, avoid!

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They have just said I cannot withdraw my 200 winnings into the account I have registered on the site. I have sent them all the info and ID they asked for now they are saying I can’t have my winnings.
I put 100 in and they took it within seconds but when I won they won’t give it to me. We’re not talking 10’s of thousands it’s 200. Let’s see how long before/if I receive it.
STAY AWAY PEOPLE. 👎👎👎👎👎👎👎👎👎👎👎

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been gambling more than 23 years and saw few bad pay out in my life but nothing like genting casino the worst in the universe

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Another scam slot site. Avoid at all costs. You'll rarely win anything from their slots. Some of my RTP is at less than 10%. Completely random? I don't think so. Should be illegal to offer such poor paying games. Go elsewhere.

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Wagered through the requirements for one of their bonuses, then had an email to say that I was now exempt from any bonus. Waste of time and money.

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