Grosvenor Sports Review

Had an issue with my account and they fixed in a few minutes and all my money was still there, so would recommend to anyone, excellent service

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Won a few bets on the horses now Im stake restricted to pence. Had the account literally weeks. What a joke of a company. If Id been regularly backing and losing poor value bets theyd rate me as a great customer and no way would I be restricted.

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happened twice i was playing slots and mid bonus the game crashes, i open tickets, report the issue many time on live chat customer support. the first time they did nothing, the second time (like 3 months ago) im still waiting to finish my bonus 2 a spin and the bonus had unlocked loads of amazing multipliers ecc. .. still waiting

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Disgusting site shut it down for god’s sake it’s terrible I have never in all the sites I have played on have I had a problem deposit deposit deposit deposit deposit deposit is all you do

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Had an issue which customer service agent resolved to my satisfaction. Was really helpful. Only reason didnt get a 5 star on this occasion was the wait to get through. Once through on live chat service was great. Lizzy was great.

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They do not honour their offers or promotions, they tell you if your bet is 2nd to an SP favourite you will get a cash refund but they do not pay it, they tell you as a member of their weekly club you will get a 5 free bet if you stake 5 x 5 but they do not pay it.Live chat wastes half an hour of your life and tells you they “do not know why” and advise your query will be passed to support and you will hear ‘soon’ and when asked what ‘soon’ means you are told ‘shortly’ – in fact it is never, no reply at all.You are given an email address that does not accept emails and when you try messaging through the web-site you are ignored, repeatedly.False advertising on the promotions and non-existent customer service.Combine that with the reviews already written and you shouldn’t be surprised.Very poor.

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site is actually ok for slots quick withdrawl for my payment method but the promos are a mess in todays climate the ammount you have to stake to get them is unreal in some cases for examplePlay 500 across one or multiple Live Casino games to qualify.Get a 10 Bonusnow paddy power gives you a 5 pound bonus for playing 100 a week with paddy rewards and i think that is bad so you could imagine what i think of your 500 for 10.

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Massive scam, clearly jockeys been told when to win and lose.Have photographic evidence.All wins are based on a fixed basis, as in all bets are registered then they find best outcome for bookies.Corruption is rife in all aspects of horse racing.

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I just love grosvenor casinos. I made a terrible mistake of using a fake ID when I was barred. I was allowed after that on my real name and I told the casino truth and a very nice manager allowed me on my real name. After long time a new manager came and banned me from all grosvenors casinos. I do not like going to other casinos to play poker but just grosvenor I love grosvenor and I will forever even if they never allow me in life.

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Great selection of games. Great customer service, sorted a bonus issue out for me quickly and hassle free. Highly recommend 🙂

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Spotted an offer on their site. Played some spins and wagered around 200 quid. Got my free spins and won a bit extra from that only to find out that this needs to be wagered another 10x. No problem with casino t&cs but it was no where clear when it was encouraging me to spend that money. If you’re more transparent with your customers – they will play with you more often. Would be astonished if the GC don’t catch up with you at some stage. Also very interesting and notable that the only 5 star review you’ve had over the last few days is some guy who you let in after producing fake ID! Well done.

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The worst customer experience ever avoid at all costs there are far better companies out there

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absolutely disgraceful. Won 50 pounds in blackjack from the online casino but was unable to withdraw it. Then decided to contact live support on chat and decided to wipe out all my winnings. They should not be opening online casinos if they are not even able to pay 50 pounds!

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Walsall Grosvenor Casino is absolutely disgraceful. I have witnessed staff sniggering amongst each other after purposely ensuring that customers lose on the roulette table. I have witnessed this on two separate occasions. Which I find very unprofessional from a member of staff. They need need to work on their body language skills to ensure that customers do not pick up on their unprofessional behaviour while playing at those tables. I used to find this casino a pleasant experience over the years. Its got much much worse ( staff wise ).

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Grosvenor Casino’s used to be a good casino, this was the case a couple of years ago. But that’s not the case anymore, in fact, I would strongly advise anyone who considers taking part in their promos to be careful. Grosvenor Casino’s not exactly transparent with the promo’s terms and conditions, and there will be a lot of dishonesty and deception involved with their promos. Just recently they sent me an email for a casino deposit offer, a deposit 50, and get a 25 bonus. On the terms and conditions, it states that all live table games, including live blackjack, contribute 100% to wagering the bonus. While wagering my cash I noticed that the progress bar was only going up by a little, I spoke to customer service who said wagering on live table games only contributes to 10% wagering. So either the customer service agent is lying, or the promotions team is lying. As bright as day, the terms mentioned all live table games contribute 100% towards wagering. It seems that Grosvenor casinos are deliberately making their promos and terms confusing and misleading, so you give up and do not bother following up. This is the last time I’ll be taking part in any promotions or using Grosvenor casinos. They have lost all credibility with their shady practices.

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Lizzy the chat champion is awesome wish she would have been able to receive a review from me but it didn’t offer one after talking to her last night when chat ended can some please tell her for me i was the last person she spoke to last night ?

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Grosvenorcasinos is outstanding, great company, deserves every penny, It is the secret oasis that you only heard of if you have a great reference. I am a loyal customer to this company . And I will be spreading the word to my friends and loved one . If you want extraordinary people great venues, rewarding events. Great customer service and a company whom looks after thier clients GROSVENOR is the one . The game is the same everywhere, but Grosvenor have what it takes to make it fun responsible and rewarding. Highly recommend . MOURAD

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Avoid and don’t play on this website. Besides increasing the wagering requirements, this dump also has issues with its website’s functionality. The slots are lagging and the payout is small (you need to make a lot of spins to win a decent amount) and on top of that you won’t see your money on a bank account even after an hour of requesting a withdrawal. Instead your gaming account will be blocked. It’s clear that the Rank company is dying and their situation is only getting worse.

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The best one to one customer care of all of the many many casino platforms I have used.

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Won 25 bonus unable to withdraw it.Have to use it on fixed slots.Avoid this rubbish company absolute scam

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My sister and I were so well treated today by the manager Darren and the waiting staff Nikki at Leicester Square in London We were made so welcome on this trip by DarrenNikki gave a a wonderful service with care, attention, smile and kindness It was a long time since we visited Grosvenor as it does not reward us with player points for playing Today, even though we dont receive any rewards points, Darren had given us a free meal Nikki gave us a very good serviceThank you to both for making our visit so memorable even though we lost Well done

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Just bet on clonmol 5.25 horse 4 which won, but didn’t receive my winnings.It’s about time a company that scams customers they should be immediately shut down and all staff arrested for fraud.Please avoid at all costs don’t pay out

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The best our there , technology of gaming is same everywhere, but rank group and specifically Grosvenor is the leader, outstanding management team , Freddie ,Gemma, Elizabeth, Nick Alissa … the list is very long of the elite of stars and champions. My inner circle friends and associates all I refereed them to join me at Grosvenor and they thank me for this recommendation. This my second feedback . I am fully satisfied with the rewards the company give back to thier clients . It is the best and I have tried many before but Grosvenor is tip top . I swear on my head that it is worth every penny , It is transparent and customer-centric and charitable to our community. A lot project they donate to . My friends comes from all over the Middle East to Grosvenor venues and I feel proud that they leave with a great impression. It is really underrated . Because people expect wining all time. Most reviews are based on frustration of losing which part of the game . So if you want a really honest and great customer service casino. There you go Grosvenor is the one . G+ and Blackcard team are outstanding assets to this organisation, Freddie comes in top list . Thanks Grosvenor. MOURAD

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VERIFICATION IS AWFUL AND RACIST(NICOLE IS PURE RACIST AGENT THERE)I joined this site while ago and in February i gambled few times and i won mainly.But my daily deposit limit was 500 and i won around 7500 in few days but each time i won my daily limit increased and allowed me to deposit thousands a day.I lost all winnigs plus 3500 my own money which is nothing,i am pissed of treatment.I called and they said is loss limit if i win it increase but LOSS AND DEPOSIT limits are 2 different things.Anyway i really didnt mind and they invite me to Blackcard of the company(VIP i guess)they asked my income details i did provide everything and my business is abroad.But this RACIST NICOLE blocked my deposit and nont answering over a month at all.My winning is gone plus 3500 my own money by their weird system IBAS says provide details which i will and also GAMBLING COMMISSION i will get in touch.I dont care about money i care about their RACIST treatment.Chris is very helpful and nice person only positive person over there.Also their withdrawal is very fast i have to admit.

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There should be 0 star rating especialy for this scam…

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Been with Grosvenor Sports for a year now, good sportsbook, great odds and promotions compared to many other bookmakers, never had any problems on the site until yesterday, placed one of their regular boosted odds came up the wrong bet,(twice) contacted live help and after explaining what had happened they investigated, took a few hours to check, expected that while the tech people checked the system. Result 40 back into my account, extremely pleased, specially since the horse lost, Thanks to Amanda and her team for being 100% efficient at their job .

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AVOID slots….played King kong cash, 300 spins and not a single bonus round, clearly just take us for mugs, slots etc are meant to be fun with a hint a winning, but wouid get more fun throwing money down the toilet. Grosvener, please don’t reply with the “it’s all generated randomly” 300 spins and not a single bonus round, give me a break

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Please do not use at all costs! There online blackjack is a fraud! You win couple hands then thats it they win 10 on bounce 4 against a 20 they get 20/21 please avoid complete scam!! They need to be investigated

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I would like to answer to your last answer which is as always lie…None of your slots are paying 85%None of themThats why u have 1 star in average.Thats not a coincidence.Every time any player hit any bonus that bonus doesn’t pay or your system will crash.As I said you should be investigated by gambling commission but you bribe them good so that will never happen..And please don’t even try to say something about your random generator where you are known by players as the WORST casino of all casino in terms of payout.You are nothing else just Disgussting Thieves.I understand players sometikes loose and sometimes winsBut on your site nobody wins..All you do is collecting money.Its shame and joke at same time

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Deposited 10 never received in my account, took it out of my bank account.Customer services are abysmal complete crappie service

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IGNORE THAT SITE!!! They dont tell you in advance about maintenance, that crap app just logged me out in the middle of a poker tournament. Support dont care what you say, they just tell you to get in touch later. Betting is the same crap, my bets section says I have no current bet, of course I have you bunch of carrots. That is why I cant cash out my bet.Ridiculous, just dont register as they ruin everything.

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I have to redress the balance here,granted you win some you lose some,however the payment system is excellent,winnings paid into my account within 30 minutes.Only reason I’ve given 4 stars and not 5 is because games and the web site do crash quite often.

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There’s something wrong with online play no features just keeps taking and taking your money what a absolute joke of online play.

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Grosvenor casino its the only casino from all online casino when if you win a bonus game on any slots game you will win practically nothing.Its happening nowhere else but in this online casino you can, get like 50 bonuses per year.. And none of them will pay..Its not unusual to get 0.20pence for bonuses when you play 1pound spins.This is happening like 90% of time.If you want to play some online casino games Please choose some other casinos all of them paying more then this one.This is without the doubt the biggest rip off!!!

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Leicester grosvenor worst casino in the world avoid with your life.been going for a while about a year and never won. the slots just keep taking. yesterday spent 300 and never gave me anything not even a bonus. time before that was the same and time before that the same too. The service is the worst nobody at the bar serving and I was their hour and a half. The place needs shuting Down for good. F scummy tw$ts

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This company is so wrong let me tell ya I play 9 pots of gold probably put about 400 on now not got a dam thing I have played on loads of other sites 9pots that have been brilliant then all of a sudden the game crashed first kept spinning then crashed oh really I have never ever had that problem with any other site something really don’t add up on here I really would go to another site I am absolutely gobsmacked

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Joined a couple of weeks ago and placed a handful of bets, now find I’m restricted to just a couple of pounds maximum.

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I cant complain about this casino and have been playing a while. Some days you win, which I have numerous times, and others you dont but thats part of it! My game crashes very rarely but if it does it goes back to where it was when I reload. Withdrawals are in your account within 10 mins. I recommend this site.

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BE AWARE!!! SCAM CASINO.. 500 QUID IN 1 GO , NEVER EVEN GOT ME ABOVE MY INITIAL 500 EVEN THOUGH I GIT BONUSES OVER 12 TIMES.. SCAM SCAM SCAM.. BE WARNED, YOU WILL NOT HAVE A CHANCE.. GO ELSEWHERE.

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Just a complete RIP OFF, that’s all there is to it, takes a long time to get any bonus and when they do give a bonus the pay outs are just so poor, I won 10 free spins after playing over 100 spins, my return was 0.30p, that is just disgusting.

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Honestly, is the best out there. Great administration, outstanding customer service, honest event winning Draw . Being a customer for years they are trustworthy and it is more them a casino . It is a lifestyle . I am a G+ player and I have been offered black card membership . I have recommended the company for my best friends we have a community. Grosvenor Plus Team is hard working elite customer centric. Games are fun everywhere. What is special about Grosvenor is the management team and customer service and report they created with us . I have no conflict of interest with Grosvenor. It is just sad that I saw bad ranking for such an amazing company only because we can loss money and it is not fair to blame a great organisation which have charitable responsibility in society and enjoyable products and blame them for lost or the risk associated with industry. we must understand that we value the company and services not luck and risk which comes hand to hand with this industry, Grosvenor is the best out there . Mourad BPS: I have other reviews to check .

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Terrible terrible site I can’t even be botherd to write on here to be honest all I can say is once you deposit you will be for ever depositing depositing depositing I will stick with the trusted site I no that’s for definite

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I agree with all the bad comments on here, no bonuses, wins are pennies n iv spent a few hundred in 2 sitting. Im really shocked with Grosvenor, these are meant to be reputable. Closed my account dwn, I would advise u to do the same. Casinos are just doin wat they want now, their governing bodies seem pointless. Has anyone complained yet?

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I closed my account I’ve not really won much at this casino since joining 9months ago. to simply put it the casino is rubbish slots always crash it’s funny how the slot crashes when paying out but has anyone noticed here at Grosvenor when dead spins after dead spins happens the slot never boots you from that slot coincidence? more like rigged Transgender owners

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OK completely honest review . First time using this site .spent a few hundred in same game and won 400 but I had opened all features and thought I would see what happened. 900 later not 1 free spin. I emailed the company to see what their excuse was but nothing so now I am warning everyone out there . DO NOT USE THIS SITE. There is far better honest reliable sites out there but not this one.

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Site is a joke, dead spin after dead spin, barely get the bonus rounds and the payouts are crap.

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Terrible customer service from the start, I joined as they had an offer on and a friend had a horse racing that day, the horse WON and Grosvenor refused to pay out until I sent them various different documents (which should have been requested FROM THE BEGINING as per Gambling commission rules:”If a gambling business needs more information before you can withdraw your funds, for example, for anti-money laundering checks, then they should ask promptly and not only when you want to withdraw your funds.”) They then proceeded to mess around with the documents for WEEKS which is frankly bizarre ( and very telling) and would lose them, customers, if this was done on the opening of accounts. They ONLY function via live chat which is awful, if you send an email you get an auto-response basically saying they don’t read their emails or reply to them(?!) Refused to provide any sort of manager email or details…still waiting to receive my winnings nearly 6 weeks later so we’ll see how the independent bodies get on with investigating them!

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I just joined 3 days ago and like everyone else their slots keep malfunctioning and I’m sure it’s done deliberately to sabotage your play. I also received a 1 bonus that had to be wagered 30x. I built this up to 37 wagering it about 100xs at least at their stupid wager progress system is stuck at 8x. What a surprise there’s no support to help. Scam site!

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This is a disappointing site refusing to pay my wife 1600 pound after setting up a month limit

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Worst casino ever. Playing slots and my win from a spin has not registered. No malfunction, it is showing in my history but not in my balance. Tried to access live chat but don’t just told ‘they are really busy”. (Just employ more staff – not sure why you can’t simply manage demand.) And yes, before you say anything, I am aware you’re very sorry for my experience and I can email blahblahblah@blahblahblah. Oh and by the way please make sure my feedback is passed to the relevant department.

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