Grosvenor Sports Review

Not even 1 star, omg the website is very slow and every single time it is frozen and resets – system error. And about RTP, disgustingly very low. Waste of money guys. It is scam in every way and avoid!!

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I am trying to be unbiased. I have been with grosvenor for over 8 years however in the last year their online gaming has taken a twist. I won with £30 spins (per spin) the Eyes of Horus bonus which usually returns 50x – 400x when your lucky enough to get the 3 pyramid bonus (main bonus). I got 19 spins and watched as I got £0 return. A bonus that returns £0 after £3k of spins is not a bonus. It’s a scam and the persons who wrote the game know it. They rank on most sites as a top 10 game but the payout is £0. £0

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They come across as a scam company and certainly a lower grade gambling company.If you win a bonus you have to use your own funds first. Returns are lowChat service is slowThey don’t appear to follow safe gambling practices for example :- OFFER spend £500 and get £10 bonus!!!When I pointed this out to them they blocked me depositing probably to punish me until I fill out an affordability survey even though I’ve withdrawn more than I ever deposited.

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Settled my bets wrong – customerService is a joke they don’t even understand how bets work- then came back and limited my account because they had messed up refused to call me or speak to a manger. Do not use this company I’ll be making everyone aware

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If you want to win money, Grosvenor will close your account.Set up account, placed a bet, lost. Next day placed another and lost again. 3rd day, able to place another bet and won (up overall now) so I withdrew winnings. 4th day, could not log in and told to contact support desk. Basically they let you keep betting as long as you lose, as soon as you win, they close your account. Absolute criminals, they belong in prison. DON’T EVER OPEN AN ACCOUNT WITH THESE CRIMINIALS. Just look at all these reviews about this scam company

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Shocking. So many deposits and yet no bonus and very little wins. Seems this site only wants people to deposit big hence the promotions i only ever see are spend 500 to get a bonus!! Serios scamming site!

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In Portsmouth casino, I hate Joe ( a dealer from the live roulette table side). He is a foolish man.

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They are generous in promotions and bonuses and I don’t feel that games are rigged like other casinos I played in so I’m comfortable to deposit my money with them.Only thing they can improve on is to extend their betting market and enable instant withdrawals, through open banking, PayPal or any other method.

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Have visited many casino’s staff are friendly and helpful online support is good too

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Visited their casino in Leeds had an enjoyable evening food was lovely, fantastic range of slot games, grosvenor just seems to have lost its sparkle compared to how it used to be

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Highly recommended. Good slots. Quick withdraws. Friendly site.

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I give these a 4 star when I first joined probably down to the fact I was one of a very few who beat their wagering requirements by playing a game I knew was paying out across other sites at the time. Since then it’s been downhill each time I’ve deposited. Today I played their new game 75p minimum stake I think I won 4 times and none of the wins were over 50p ? won’t be using these no more and another shoddy site I’ll be excluding myself from.

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Grosvenor is the best. Very helpful staff

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the worst connection, you can’t open the website on your PC

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Still waiting on a resolution for the error that occured on the 30th of May 2023. Bets were placed, payment taken, bets won, and no payout. Apparently a technical issue. I would be curious to know how many others this has affected, and has anyone had resolution. Very poor customer service contact, and no expectations set, as to when we expect this to be fixed!! reading on back over the previous reviews, its very clear that these people are not over exaggerating in any way, and very turthful and honest in their feedback about this online casino!

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Don’t honour promos ,bad service time for me to leave future customers beware

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Where do I start, I have spent thousands on their site, and never had any issues. Yesterday I contacted the customer service teams as I was currently winning on a slot with a large sun and their website crashed and went down for maintenance. When I logged back in i wasnt credited the winnings nor could I carry on the game. They have admitted its a know issue but no real answers of when or why, just thats its being looked into. I spend a lot and due to issues their end Im being punished. You would think as a regular customer that has contacted multiple times now they would look into and resolve it for me this was 30/5/23 11am ish, cant quite remember and Im still being told they are unsure and have an issue. I have been promised Ill have all my winnings but its just seeming more and more like a con. Can someone resolve this for me, Ive contacted your team 10 times now at least and NOTHING

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Again au big company like you alluding robbing costumers whit million of pounds and you don’t iven afford to pay a disent tec ingegner you should be ashamed of yourself

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I used to love Grosvenor. However for several months now, it’s really bad. Promotions are rubbish, the site is always malfunctioning, you rarely win (even playing daily). It just takes, takes and takes. Not to mention that today I tried, and its deducting the spin and not crediting the win. So I go on poker… sitting waiting for the table to fill up but it didn’t. So I “successfully” unregistered and it didn’t refund my money. Stay away from this site. It’s been so bad since an update that took days, months ago.

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Awful. So laggy and would not load a single game. When I did eventually manage to get on a game after 50 times of trying I would do one spin and it would kick me off the game again. Wont be depositing again that’s for sure

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Visited a casino in London . Met by a pair of snobs who took my sons details then we were belittled to our faces . One of the snobs said what is it with T-shirts and started laughing . We may have been wearing T-shirts but at least our attitudes are a lot better than yours. You are a vile snob who should have been raised better. Have a word with yourself . We came to spend money and have a good night for my sons 18th but we’re looked up and down and ridiculed

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Joined only a week ago deposited 20quid won 100 quid went to withdraw amd was in my bank within 10 minutes 👍🏻 Great site well recommended if you want super quick withdrawals

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Joined only a week ago deposited 20quid won 100 quid went to withdraw amd was in my bank within 10 minutes ?? Great site well recommended if you want super quick withdrawals

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I’ve been a member of Grosvenor casinos fir around 20 years and have played quite big & small bets on roulette in person. Now, as I’m playing online, they want to know all my finances, bank statements, tax returns, income, expenses Tax number, national insurance number, just to play a few quid. What’s next, send them fotos of my kidneys so they can sell them to make even more money from me? Time to give Grosvenor a miss and leave them and their MI6 tactics alone. I won’t be going back to them again. Another dissatisfied punter.

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The variety of games I trust Grosvenor to be fair and honest I have visited the physical casino many many times

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Live support tired to gas light me into spending more money because there odds booster isn’t working. Advise giving them a miss if you want the 100% odd booster offer as it’s currently broken

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Great games and some really decent live games!Recently withdrawn a larger sum and spoke with Joshua on the live chat, who of which was incredibly helpful with the information he was able to provide. Unfortunately he was unable to confirm exact timeframes for my withdrawal, even though website says 24hrs for PayPal withdrawal. Which is not ideal but did confirm that they do internal checks so no need to verify myself – so hopefully that speeds things up.All in all, good experience so far after being new to the casino!Will upgrade from ⭐️⭐️⭐️ To ⭐️⭐️⭐️⭐️⭐️ For sure once my withdrawal has been processed and paid.Look forward to continuing playing!

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Great games and some really decent live games!Recently withdrawn a larger sum and spoke with Joshua on the live chat, who of which was incredibly helpful with the information he was able to provide. Unfortunately he was unable to confirm exact timeframes for my withdrawal, even though website says 24hrs for PayPal withdrawal. Which is not ideal but did confirm that they do internal checks so no need to verify myself – so hopefully that speeds things up.All in all, good experience so far after being new to the casino!Will upgrade from ?????? To ?????????? For sure once my withdrawal has been processed and paid.Look forward to continuing playing!

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Visited one of their casinos, and after queing for one of their games for over half an hour for their “games night”, other customers were able to push in/jump the queue. After speaking to one of the floor managers, i asked how they we able to go next even though there is a virtual queue, they replied “they are Loyal Customers”. The £5k i spent that night (not being a loyal customer), is the last amount I’m going to spend on this company!!

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Edited from ⭐️to ⭐️⭐️⭐️ still not 5 stars but felt the need to edit as I was paid out shortly after leaving my review. I liked grosvenor until.. their promos disappeared!16/05/23 I played last Tuesdays deal of the day “prize share spin to win a top prize up to £1000” on diamond spins Cleopatra. With 800 prizes up for grabs, £53 total. To be awarded the following Monday being yesterday 22/05/23. But nothing was awarded. Live chat advisor encouraged me to send screen shots of wins as they couldn’t find anything to ‘support at grosvenor casinos dot com’ (email format not allowed) so I did this and explained all. But there’s been no reply because they’re not accepting quieres this way or responding “we’ve been busy improving our site….no new emails to this address will receive a response” but the advisor I spoke to this morning reviewed the email/screen shots?? And told me again to send all info I have plus photos to them again using the same email..Awful service…

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Used to be excellent and my favourite casino now every single game is a dead spin in the base, can go £15 – £20 on 40p without a win on any game, cant be random when its multiple providers and various games all dead spins

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Grosvenor online currently have a Beat the Timer promotion. However when you win, they don’t honour the prize. I’d won a free sports bet but despite it saying so, they didn’t credit it. When I contacted customer care, they implied I was lying! Why would I lie over a very small free bet?!?!? Clearly there is a glitch in the system however the customer care was dismissive and arrogant. Thankfully I wasn’t arguing over a significant sum of money but the principal is the same. Their system has issues, as I’ve experienced it first hand. Just be careful when considering this as your site of choice as there are system flaws but the customer care is dismissive and amateurish.

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Honestly, I’m terms of fairness and enjoyment. This is the best casino I’ve used. It seems to be the only casino that actually feels fair. I’ve won and I’ve walked away with nothing but I was satisfied. It has the best range of games and one of the quickest payouts.

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Dawn reallly help relsove my issue promptly.

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Had three bonuses on eye of horus, they paid 15x and two absolutely nothing. Very poor rrp. They will say its all RNG blah, blah, blah but it’s the same every time.Self excluded myself.

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This is by far the worst site I’ve ever played on .Bonuses are ridiculous with wagering that you will never hit in a million years .just read the complaints on this site all the response from governor are practically the same blah blah please don’t waste your money on there online casino it so bad

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My experience with Grosvenor Casino left me feeling let down and frustrated. I can’t help but share my disappointment with this casino. When I tried to withdraw my winnings, it turned into a major headache. Their verification process felt like a never-ending maze, and I began to question their intentions. I decided to get started in bit7casino.com instead. A lot more nicer casino.

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Constantly disconnects and won’t load back up. If you are in a tournament kiss goodbye to your buy ins grosvenor will happily keep them. NEVER EVER USE GROSVENOR THERE ARE PLENTY OF SITES THAT WORK AND ACTUALLY HAVE A CUSTOMER SERVICE TEAM

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Was playing a poker tournament today and was sitting 2nd on leaderboard when they logged me out and I couldn’t get back in! Emailed customer services who admitted it was a problem on their side and offered me a 5 euro ticket and when I said this was not very acceptable as I’d paid 20 euro for the tournament and was looking at a 1st place prize of 800 euro! They have now blocked my account! Not the 1st time this has happened to me either logging me out in the middle of a tournament! Anyway my advice is stay clear there are plenty other reputable poker sites out there with customer service teams who know how to treat their customers!

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When you win money you have to refresh When you login it takes absolutely ages to get to the first screen It’s supposed to be fair play So in my book it’s not fair when you deposit have to refresh then lose the chance to bet on a horse race because it’s suspended Dear Grosvenor inplay means at the moment NOT 5 minutes later when all markets close suspend or otherwise take far too long

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Absolutely diabolical Grosvenor rank Mecca casino , just like their land based all rigged. So glad not to be part if their sham outfit

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Was with Grosvenor for around 3 years loved never had a problem that was until I won 4700 and I couldn’t withdraw so basically I had a prepaid card which I was to deposit with but they won’t withdraw too told me I need to another card in my name to withdraw which o didn’t have I asked them could they do a bank wire transfer as it states in there T&C you can request got told no I need a card otherwise can’t have money I tried for 3 days sloek to countless people and got told the same thing so basically you can deposit what you like but you can’t withdraw to same card as they don’t accept than what a joke I have since closed my account and lost 4700 BAD BAD customer service telling lies upon lies

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Customer service reps are great and do their best but they are so limited to what they can and can’t do it almost makes them pointless. It’s all very robotic and not dealt with on a individual basis. They do their best and they really do but the company needs to reassess what there reps are allowed to do or not. Also the bonuses are the worst on the market. You spend weeks completed chests for it to then upgrade but you get nothing for completing it so what’s the point it upgrading? 🤔. If you like a loyalty bonus stay well away from this site but if you are just looking for a good poker app then it’s great 👍

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Customer service reps are great and do their best but they are so limited to what they can and can’t do it almost makes them pointless. It’s all very robotic and not dealt with on a individual basis. They do their best and they really do but the company needs to reassess what there reps are allowed to do or not. Also the bonuses are the worst on the market. You spend weeks completed chests for it to then upgrade but you get nothing for completing it so what’s the point it upgrading? ?. If you like a loyalty bonus stay well away from this site but if you are just looking for a good poker app then it’s great ?

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Very shady site constant freezing it logs you out after every game and during the game bonuses dont appear and when they do it freezes and reloads to come up with a technical error more often then not

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Poor shameful if you put any money on this casino you will just throw out in window I spent over hundreds and the game just froze and showed the bonus but nothing happened after they just robing the people shame !!!!!

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False advertising, they give you casino bonuses but then make you use your real cash money first. I had £200 cash in my account after I won a sports bet and would’ve had to wager and lost all of that before I could use a measly £1 casino bonus. They are preying on people not reading T&Cs and hoping you loose a ton of money that way and falsely advertising their promotions.

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Terrible customer service they dont answer the live chat or the telephone, games glitch every 2 minutes and withdrawals get declined because the site adds you to some sort of wagering requirements even if youve never used any promotions disgusting site AVOID 100%

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Being a new member of the online site. James was the 1st person I spoke with on the live chat. The reason for the contact was the survey on the email did not work when selected. So I decided to get in touch to ask about this and weather it was for verification of my identity. As on the FAQ is states no need for id..This is checked via a 3rd party. James was efficient and helpful to all of my questions raised and provided great customer service using informative information to support my needs and questions. One of which was clarification on my identity, to which I was told it was not needed. After opening an account and withdrawing. My account was restricted and my identity is needed. This process is 72 hours. Why can’t you upload id when joining ? This will cut out the long process I will be waiting, 72 hours. It’s also inconvenient and could be resolved at the moment you join. Derba today was helpful and reassuring to me when I contacted live chat to confirm receipt of my identity. Debra was refreshing and helpful.

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Complete ripoff never hit a bonus round I played 150 at 20p stake I didn’t get one bonus your disgusting I hope you go bankrupt

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