Grosvenor Sports Review

Went to a Grosvenor on my hen do for karaoke not gambling. They refused to let us into the casino without taking out phone number and email address. Since then I’ve had a text pretty much every week from them about gambling when I have never gambled. The only option to opt out is to text stop which my service provider doesn’t allow and they would not let us remove ourselves whilst we were there. This is a gdpr breach I was not told I’d be text constantly once I gave my number.

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I opened an account with them, made a deposit of 7 pounds and 18 pences and made a single bet with that money, the bet was a winner and I made the withdrawal of the money to my account, the same one that I made the deposit, however they blocked my account without any warning, call, email or text message, I got in touch and attendant said that I had to check my account, and gave me a wrong email; I contacted them again and they gave me an right email address (I Guess) , I sent the necessary documents and a day later they didn’t say anything to me. The next day I get in touch again and the attendant tell me the waiting time is no 48 hours, the day after I call them again and they said the waiting time is no 48 hours is 72 hours (What????) this is ridiculous, they want to keep the customers’ money by force.1 – checks must be done before any deposit2 – After depositing and winning the bet and withdrawing the money, they decided to do the verification. I think this website is a fraud.

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Never known such a tight stingy site, the bonus rounds are a rip off, big bass bonanza gives you extras on the features that never come out, dead spin after dead spin. Utter p*** take. Complete fix.

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So, I’ve used Grosvenor Casinos for some months. Not the best of sites but I’ve had no problems until last evening. I got a new debit card, uploaded the details and made a deposit (200) No problems. I worked it up to 400 and went to withdraw part of that. Withdrawal not allowed! Grosvenor wouldn’t cancel my old card, and when I tried to contact one of their ‘customer champions’ (!!) no one was available.So I left it, meaning to do it later. Played a little today. I was playing a 10 blackjack table (maybe 10 or 12 a hand) and next thing I saw was that most most of my bank had disappeared. I glanced at the pay out box and according to that I had placed a 412 bet, … which was beaten ( by a dealers blackjack !) Never, in my better than 50 years card playing have I placed a 400 wager on a card game. I find it suspicious, usually when you place a bet there are a few seconds before the cards are dealt. Not that hand, … practically immediate & no chance to cancel. Well, our ‘customer champion’ was giving me the runaround. Said he would escalate my complaint but it could take 2 weeks to get back to me. 2 weeks !! Anyway, I’ll give them 72 hours and if nothing I shall get in touch with the gambling commission who have been helpful in the past.

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ive just closed down my account i had a 1 live casino bonus and it said the wagering requirement was 1 as stated here Type:InstantBonus status:ActiveAmount:1Wagering target:1Progress:0Activation:23-04-23 (1.00am)Bonus status:ActiveExpiry:26-04-23 (12.16pm)i bet the 1 it asked for won 4 pound from it but the progress didnt fill so i contacted them the guy was nice but they said Thank you for your patience Edward. Upon checking, you have a 1 live casino bonus on your account. However, you have a bonus wins balance. In this case, only 10% of your stakes will contribute to the wagering target. In this case, you have to wager 10 so that you can meet the wagering target and once you have met it, the remaining winning will be converted into cash now it didnt state any of what he said on the actual bonus it said 1 not 10 so dont come here it is shady practice.

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i had problems logging in a few times but then all was ok i didnt lose any cash thank god, i got the right help i needed i guess i was lucky i will now make sure not to lose my password again

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Money went missing from my account balance. I had over 2 cash on my balance, played free spins, won 26p. Went back to the home page. My balance updated to 28p with 26p bonus. Contacted live chat, what a surprise they couldn’t see it lol I know it’s a small amount, but it’s beside the point. I log all my bookie balances, first time I’ve had money actually disappear. They’re website is also painfully slow to load. One to avoid.

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Signed up….deposited…..won 600 pounds….account suspended….sent all requested information and told email within 72 hours. Still nothing. If they actually unlock my account and payout then ill update this review but its not looking good so far

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Signed up to their promotional offer and won a bet. Just looked to see if they paid it out yet. No. So I go to log in. Account suspended. So apparently I needed to proof who I am even though I already have photo screenshot of agreed withdrawal into my bank. Never got prompted to give any details just told me what reference I’l see in my bank. Pathetic. Won’t be changing my review unless someone sorts me out fast

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Very nice and helped explain my question very clear

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Utterly shocking company. This isn’t a disgruntled “loser”, I closed my account while in profit with them, however they lie and their communications are absolutely dreadful. Maybe an email every 10 days in response to a complaint.Honestly, go elsewhere. The customer services are just dreadful

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I am absolutely livid. I went to exchange my cash points and it says I have insufficient amount to do it but there is no minimum so I contacted customer services, sent 3 emails with screenshot to be told they no longer offer this and yes I have points but I won’t be able to use them!? 45 minutes I spent chatting to customer services, sending emails, multiple screenshots and constantly having to log back in. No offer of any gesture of goodwill or anything for wasting my time just tough basically. Not impressed at all!!

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If I could give zero I would, not a single bonus spin let alone any form of a win and then the account is blocked. Take your money to somewhere more upmarket.

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Had an issue with my account and they fixed in a few minutes and all my money was still there, so would recommend to anyone, excellent service

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Won a few bets on the horses now Im stake restricted to pence. Had the account literally weeks. What a joke of a company. If Id been regularly backing and losing poor value bets theyd rate me as a great customer and no way would I be restricted.

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happened twice i was playing slots and mid bonus the game crashes, i open tickets, report the issue many time on live chat customer support. the first time they did nothing, the second time (like 3 months ago) im still waiting to finish my bonus 2 a spin and the bonus had unlocked loads of amazing multipliers ecc. .. still waiting

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Disgusting site shut it down for god’s sake it’s terrible I have never in all the sites I have played on have I had a problem deposit deposit deposit deposit deposit deposit is all you do

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Had an issue which customer service agent resolved to my satisfaction. Was really helpful. Only reason didnt get a 5 star on this occasion was the wait to get through. Once through on live chat service was great. Lizzy was great.

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They do not honour their offers or promotions, they tell you if your bet is 2nd to an SP favourite you will get a cash refund but they do not pay it, they tell you as a member of their weekly club you will get a 5 free bet if you stake 5 x 5 but they do not pay it.Live chat wastes half an hour of your life and tells you they “do not know why” and advise your query will be passed to support and you will hear ‘soon’ and when asked what ‘soon’ means you are told ‘shortly’ – in fact it is never, no reply at all.You are given an email address that does not accept emails and when you try messaging through the web-site you are ignored, repeatedly.False advertising on the promotions and non-existent customer service.Combine that with the reviews already written and you shouldn’t be surprised.Very poor.

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site is actually ok for slots quick withdrawl for my payment method but the promos are a mess in todays climate the ammount you have to stake to get them is unreal in some cases for examplePlay 500 across one or multiple Live Casino games to qualify.Get a 10 Bonusnow paddy power gives you a 5 pound bonus for playing 100 a week with paddy rewards and i think that is bad so you could imagine what i think of your 500 for 10.

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Massive scam, clearly jockeys been told when to win and lose.Have photographic evidence.All wins are based on a fixed basis, as in all bets are registered then they find best outcome for bookies.Corruption is rife in all aspects of horse racing.

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I just love grosvenor casinos. I made a terrible mistake of using a fake ID when I was barred. I was allowed after that on my real name and I told the casino truth and a very nice manager allowed me on my real name. After long time a new manager came and banned me from all grosvenors casinos. I do not like going to other casinos to play poker but just grosvenor I love grosvenor and I will forever even if they never allow me in life.

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Great selection of games. Great customer service, sorted a bonus issue out for me quickly and hassle free. Highly recommend 🙂

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Spotted an offer on their site. Played some spins and wagered around 200 quid. Got my free spins and won a bit extra from that only to find out that this needs to be wagered another 10x. No problem with casino t&cs but it was no where clear when it was encouraging me to spend that money. If you’re more transparent with your customers – they will play with you more often. Would be astonished if the GC don’t catch up with you at some stage. Also very interesting and notable that the only 5 star review you’ve had over the last few days is some guy who you let in after producing fake ID! Well done.

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The worst customer experience ever avoid at all costs there are far better companies out there

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absolutely disgraceful. Won 50 pounds in blackjack from the online casino but was unable to withdraw it. Then decided to contact live support on chat and decided to wipe out all my winnings. They should not be opening online casinos if they are not even able to pay 50 pounds!

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Walsall Grosvenor Casino is absolutely disgraceful. I have witnessed staff sniggering amongst each other after purposely ensuring that customers lose on the roulette table. I have witnessed this on two separate occasions. Which I find very unprofessional from a member of staff. They need need to work on their body language skills to ensure that customers do not pick up on their unprofessional behaviour while playing at those tables. I used to find this casino a pleasant experience over the years. Its got much much worse ( staff wise ).

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Grosvenor Casino’s used to be a good casino, this was the case a couple of years ago. But that’s not the case anymore, in fact, I would strongly advise anyone who considers taking part in their promos to be careful. Grosvenor Casino’s not exactly transparent with the promo’s terms and conditions, and there will be a lot of dishonesty and deception involved with their promos. Just recently they sent me an email for a casino deposit offer, a deposit 50, and get a 25 bonus. On the terms and conditions, it states that all live table games, including live blackjack, contribute 100% to wagering the bonus. While wagering my cash I noticed that the progress bar was only going up by a little, I spoke to customer service who said wagering on live table games only contributes to 10% wagering. So either the customer service agent is lying, or the promotions team is lying. As bright as day, the terms mentioned all live table games contribute 100% towards wagering. It seems that Grosvenor casinos are deliberately making their promos and terms confusing and misleading, so you give up and do not bother following up. This is the last time I’ll be taking part in any promotions or using Grosvenor casinos. They have lost all credibility with their shady practices.

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Lizzy the chat champion is awesome wish she would have been able to receive a review from me but it didn’t offer one after talking to her last night when chat ended can some please tell her for me i was the last person she spoke to last night ?

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Grosvenorcasinos is outstanding, great company, deserves every penny, It is the secret oasis that you only heard of if you have a great reference. I am a loyal customer to this company . And I will be spreading the word to my friends and loved one . If you want extraordinary people great venues, rewarding events. Great customer service and a company whom looks after thier clients GROSVENOR is the one . The game is the same everywhere, but Grosvenor have what it takes to make it fun responsible and rewarding. Highly recommend . MOURAD

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Avoid and don’t play on this website. Besides increasing the wagering requirements, this dump also has issues with its website’s functionality. The slots are lagging and the payout is small (you need to make a lot of spins to win a decent amount) and on top of that you won’t see your money on a bank account even after an hour of requesting a withdrawal. Instead your gaming account will be blocked. It’s clear that the Rank company is dying and their situation is only getting worse.

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The best one to one customer care of all of the many many casino platforms I have used.

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Won 25 bonus unable to withdraw it.Have to use it on fixed slots.Avoid this rubbish company absolute scam

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My sister and I were so well treated today by the manager Darren and the waiting staff Nikki at Leicester Square in London We were made so welcome on this trip by DarrenNikki gave a a wonderful service with care, attention, smile and kindness It was a long time since we visited Grosvenor as it does not reward us with player points for playing Today, even though we dont receive any rewards points, Darren had given us a free meal Nikki gave us a very good serviceThank you to both for making our visit so memorable even though we lost Well done

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Just bet on clonmol 5.25 horse 4 which won, but didn’t receive my winnings.It’s about time a company that scams customers they should be immediately shut down and all staff arrested for fraud.Please avoid at all costs don’t pay out

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The best our there , technology of gaming is same everywhere, but rank group and specifically Grosvenor is the leader, outstanding management team , Freddie ,Gemma, Elizabeth, Nick Alissa … the list is very long of the elite of stars and champions. My inner circle friends and associates all I refereed them to join me at Grosvenor and they thank me for this recommendation. This my second feedback . I am fully satisfied with the rewards the company give back to thier clients . It is the best and I have tried many before but Grosvenor is tip top . I swear on my head that it is worth every penny , It is transparent and customer-centric and charitable to our community. A lot project they donate to . My friends comes from all over the Middle East to Grosvenor venues and I feel proud that they leave with a great impression. It is really underrated . Because people expect wining all time. Most reviews are based on frustration of losing which part of the game . So if you want a really honest and great customer service casino. There you go Grosvenor is the one . G+ and Blackcard team are outstanding assets to this organisation, Freddie comes in top list . Thanks Grosvenor. MOURAD

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VERIFICATION IS AWFUL AND RACIST(NICOLE IS PURE RACIST AGENT THERE)I joined this site while ago and in February i gambled few times and i won mainly.But my daily deposit limit was 500 and i won around 7500 in few days but each time i won my daily limit increased and allowed me to deposit thousands a day.I lost all winnigs plus 3500 my own money which is nothing,i am pissed of treatment.I called and they said is loss limit if i win it increase but LOSS AND DEPOSIT limits are 2 different things.Anyway i really didnt mind and they invite me to Blackcard of the company(VIP i guess)they asked my income details i did provide everything and my business is abroad.But this RACIST NICOLE blocked my deposit and nont answering over a month at all.My winning is gone plus 3500 my own money by their weird system IBAS says provide details which i will and also GAMBLING COMMISSION i will get in touch.I dont care about money i care about their RACIST treatment.Chris is very helpful and nice person only positive person over there.Also their withdrawal is very fast i have to admit.

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There should be 0 star rating especialy for this scam…

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Been with Grosvenor Sports for a year now, good sportsbook, great odds and promotions compared to many other bookmakers, never had any problems on the site until yesterday, placed one of their regular boosted odds came up the wrong bet,(twice) contacted live help and after explaining what had happened they investigated, took a few hours to check, expected that while the tech people checked the system. Result 40 back into my account, extremely pleased, specially since the horse lost, Thanks to Amanda and her team for being 100% efficient at their job .

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AVOID slots….played King kong cash, 300 spins and not a single bonus round, clearly just take us for mugs, slots etc are meant to be fun with a hint a winning, but wouid get more fun throwing money down the toilet. Grosvener, please don’t reply with the “it’s all generated randomly” 300 spins and not a single bonus round, give me a break

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Please do not use at all costs! There online blackjack is a fraud! You win couple hands then thats it they win 10 on bounce 4 against a 20 they get 20/21 please avoid complete scam!! They need to be investigated

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I would like to answer to your last answer which is as always lie…None of your slots are paying 85%None of themThats why u have 1 star in average.Thats not a coincidence.Every time any player hit any bonus that bonus doesn’t pay or your system will crash.As I said you should be investigated by gambling commission but you bribe them good so that will never happen..And please don’t even try to say something about your random generator where you are known by players as the WORST casino of all casino in terms of payout.You are nothing else just Disgussting Thieves.I understand players sometikes loose and sometimes winsBut on your site nobody wins..All you do is collecting money.Its shame and joke at same time

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Deposited 10 never received in my account, took it out of my bank account.Customer services are abysmal complete crappie service

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IGNORE THAT SITE!!! They dont tell you in advance about maintenance, that crap app just logged me out in the middle of a poker tournament. Support dont care what you say, they just tell you to get in touch later. Betting is the same crap, my bets section says I have no current bet, of course I have you bunch of carrots. That is why I cant cash out my bet.Ridiculous, just dont register as they ruin everything.

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I have to redress the balance here,granted you win some you lose some,however the payment system is excellent,winnings paid into my account within 30 minutes.Only reason I’ve given 4 stars and not 5 is because games and the web site do crash quite often.

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There’s something wrong with online play no features just keeps taking and taking your money what a absolute joke of online play.

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Grosvenor casino its the only casino from all online casino when if you win a bonus game on any slots game you will win practically nothing.Its happening nowhere else but in this online casino you can, get like 50 bonuses per year.. And none of them will pay..Its not unusual to get 0.20pence for bonuses when you play 1pound spins.This is happening like 90% of time.If you want to play some online casino games Please choose some other casinos all of them paying more then this one.This is without the doubt the biggest rip off!!!

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Leicester grosvenor worst casino in the world avoid with your life.been going for a while about a year and never won. the slots just keep taking. yesterday spent 300 and never gave me anything not even a bonus. time before that was the same and time before that the same too. The service is the worst nobody at the bar serving and I was their hour and a half. The place needs shuting Down for good. F scummy tw$ts

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This company is so wrong let me tell ya I play 9 pots of gold probably put about 400 on now not got a dam thing I have played on loads of other sites 9pots that have been brilliant then all of a sudden the game crashed first kept spinning then crashed oh really I have never ever had that problem with any other site something really don’t add up on here I really would go to another site I am absolutely gobsmacked

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Joined a couple of weeks ago and placed a handful of bets, now find I’m restricted to just a couple of pounds maximum.

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