Grosvenor Sports Review

Took part in a promotion where I had to wager 50 to receive a 5 bonus with 30 wagering. Did not receive the bonus, went to chat and was given the bonus. The bonus didn’t work so back on chat. Was told I couldn’t use bonus on game advertised on their promo?? and was told to try other games where it also didn’t work funnily enough. Was told to clear cache, cookies and try another browser (a classic response from live chat that never works!) Eventually I managed to play 5 or 6 spins of 40p on the game that was advertised but then could no longer play. The bonus money had all been used up despite the fact that I hadn’t played half of it?? I gave up. The next day I received my 20 free spins from another promo where winnings had to be wagered once. Did this but the bonus remained as bonus and didn’t turn to cash. I sent Grosvenor an email as live chat is mostly pointless, but have yet to receive a reply. Basically, if you take part in a promo with Grosvenor at the moment where you have to wager 50 or deposit 60 for example, you are throwing your money away because if you lose you will receive bonuses that don’t work. Lots of this being said on forums. Why cant Grosvenor just put their hands up and admit that they have technical issues. You’re actually stealing money from customers. You have the chance to reply and even rectify your mistakes, that’s up to you. I can either get this sorted with you or take my complaint to IBAS. I have time.

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I seriously cannot get over how the Latvian scumbags are allowed to literally control there games in front of our eyes. Literally. It makes you sick to just witness it. These casinos are just corrupt to the core partnered with this lawless Latvian country who operate these filth dirty games. Robbing the world public 24.7. Obviously they pay out sometimes to keep people coming back, but even the wins are chosen. The fact everything is chosen is just sick either way. Nothing is random based on physics of a wheel spin, crazytime for example is just clearly being piloted. Clearly. Not a conspiracy. Far from conspiracy. But that’s what criminals like to say, it’s all conspiracy. Karma will get all of you behind this sick criminal organisation.Fk the casinos and fk that middles Eastern sithole Latvia. Known the be a corrupt lawless country. This is why they operate from this shi thole and casinos love it. Fk u. Sick fks.

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Yeh terrible experience, boring gameplay and bonuses are non existent

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All the copy and paste we are regulated is aload of rubbish! How can you take over 100 on solitair and only 1 completed??? How can u take 100 plus on different slots and 0 bonus??? 60 on fishing game megaways and won 2.50??? 0 bonus again!! 50 on fluffies 0 bonus and minimum wins??? Yea its a joke!

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Please nobody ever deposit to this site any money the using all kinds of tricks to steal your money.1. if u win big they close your account without explanation and take all your money.2.on live casino they are using brakes on spin wheel.3.they don’t using any sort of random card generator in poker.This site been reported 100`s of times to gambling commission but of course they making millions and they bribe them so you can’t take them down.Just don’t understand how can someone work as employee for casino and stealing people money shame on you hopefully one day karma will get you all.

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Remove beat the timer the prizes are rubbish not worth all the hassle of guessing the matches or remembering where they are to just receive a rubbish prize I’ve reported the game to gambling commission saying it’s unfair and needs looking into

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BE VERY CAREFUL WITH THIS COMPANYWON 750 WITHDREW IT, THEN I WAS GETTING NOTIFICATIONS IF DEPOSITS WHICH I DID NOT AUTHORISE VIA MY BANKING APP, AND CONVENIENT ENOUGH IT WAS 750 IN SEVERAL DEPOSITS AND CANT ACCESS MY ACCOUNT NOW.AVOID FRAUD IN ACTION

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Poker is rigged totally, whenever new players comes in they get whatever nuts they can get, imagine playing cash games and on a board 39K you have 99 and him AK which he shoved all in and get K3 and it’s like that over and over again, avoid this trash site as possible as you could.

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Placed a bet on 6.00pm race, horse 7 5 each way, horse won at 80/1 and this site returned my 10 instead of the winnings.AVOID AT ALL COSTS, SCAM SITE ANOTHER COMPANY THAT OWNERS NEED TO BE IMPRISONED DUE TO CHOOSING WETHER TO PAY OR NOT

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I a. Getting texts I never wanted. If you use text 60215 it states you will be charged but not how much

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GROSVENOR STOP MAKING FREE SPINS WINNING INTO A BONUS WHICH WE MUST WAGER ONCE.. THE FULL WINNINGS ARE NOT EVEN BEING ADDED TO THE BONUS, U ARE STEALING FUNDS BACK FROM USYOU AT THIS MOMENT ARE A DISGRACE AND IN MY 30 YEARS OF GAMBLING YOU ARE THE ONLY COMPANY TO NOT CREDIT CUSTOMERS FULL WINNINGSITS THEFT

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Dispicable site. TWICE I have had need to contact live support. The intial time was on the non functioning of one of their promotions, and i was told I would be emailed a reply – which I did not get! The 2nd time last week, I won a prize that was not credited to my account, I was told the CS couldnt see it on the system and that it would have to be escalated and I would get a reply in a few days….guess what? Yet ANOTHER no response. Avoid these robbers, the customer service is a disgrace.

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Made a withdrawal and was in my account within 15 minutes. Fastest withdrawal Ive ever gotten from any casino.

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JJ, yes they are literally fraudulent in front of our eyes.I won 17 on free spins, have to wager 1x.I went on crazy time and placed bets, my bets keep getting rejected. But the money does not go back on my balance. Hilarious…but very apparent that it’s literally taking the pi ss, proving that its all software sca m in action. Seen it before and seeing it again, they are just absolute FILTH.

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Disgraceful scammers.. any free spins are now being made to play the winnings x1.. I have no issue with that however I have witnessed the slot saying I have won 2.60 yet there’s only 1.50 in bonus funds.. are they stealing out of our winnings or are all slots showing incorrect winnings to start with.. time to start using a screen recorder to have video evidence and if it is theft send my findings to the Gambling Commission..Avoid this online casino and bookie at all costs.. utter disgrace

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Beat the timer is absolutely ridiculous that shouldn’t even be allowed

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Rtp is an absolute joke how this figure is policed is a total mystery. On average after months of playing it seems to take about 500 ish spins to get a feature, on high money it takes longer. Also the payouts are disproportionately smaller on higher bets. Like land based casino high bets feed people who play lower. Tracking customers appears to help casino balance their take under the guise of “due diligence ” and give you the illusion of gambling. Look out for being followed with an I pad , how intrusive!!!!

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If there was a competition for worse bookie and casino this guys will win by faaar.

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DONT PLAY HERE, For obvious reasons i am not depositing because this has changed to MECCA is not the old brand anymore, they have offered me 5 free spins today, i won 3 quid but the money have never been credited to the account not as a bonus or anything, WENT ON LIVE CHAT NO ANSWER FOR OVER AN HOUR NO ONE IS THERE:D this is …. no words how bad they are… DO NOT PLAY HERE

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For 7 years I’ve being a regular customer at Grosvenor casinos overall, but today I had another ruling issue(it’s everyday) while playing poker.., once I didn’t agree or believe that the staff responsible for the card at that time was really doing the correct ruling(and is not a surprise for everyone when a person who doesn’t know anything about poker, no proper training, no experience, how can he be a supervisor of the biggest card room in north west?), I’ve tried to reach the casino manager to get some answers inclusive if I could together with the supervisor see the cctv footage of the issue raised, he explained me that could not happen because data protection bla bla okay, and I ask “but if there’s a dodgy situation on camera and your supervisor is not giving importance to it how can I believe in what he is saying…” Whell the manager straight interrupted me “I stopping your there, listen if you don’t trust us, don’t come here, go somewhere else” walking away from me and repeating himself again “if you don’t trust us don’t need to come here”,…not even interested to ask me or listen exactly what was the issue? see if he could go see the cctv and understand my concerns about,..nothing! I replied myself okay “I understand we are treated like sh**t” because this is what he treated my polite questions.Going home I stopped by the reception and asked to the security there the name of the manager in service, the said to me he is called Pete Watson and he is the General Manager of Grosvenor, I’m a bit chocked if is that true…really!With all the arrogance is that the general manager of the biggest casinos group in UK??Poker Room at Bury New Road is being a total disaster, it might save one or two but in general the staff who never became proper poker dealers, who don’t understand the game, with lack of training and experience, how can the became supervisor? very poor staff, no enough knowledge to runn any poker tournament, but, buy the General Manager approach I don’t think any better expected.?That’s just my opinion!

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This company is not honoring promotions and does not answer my emails. With live chat I was just on hold for several hours…

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People you need to realise the live casinos is not live random results based on laws of physics. Example the wheels games are being controlled and piloted each spin to its designated slot.The Latvian sc um evolution gaming are allowed to control the wheels based on the casinos chosen results. Or even worse, just controlling fully so they can take take take from the public.Grosvenor, you’re just 1 of many casinos who are corrupt and fraudulent. You won’t get away with it forever. Karma will get you all sooner or later. People power will soon rise to you vile people.What’s hilarious but disgusting at the same time is you can actually see the hosts looking at the monitor for the next results and literally manipulated the wheel using the ? to controll the wheels motion to its destination.I even think they could be using some sort of sensors on the floor. The hosts always do sudden movements and the wheels can react to this. Technology simple. So vile to watch people take.money from people who stake so casually. Stakes of up to 1000 or even more on a wheel spin. F king scu m. Obviously this is why they have livecasino games in a dirty corrupt country like Latvia, and the casinos love it.Criminals who need to be punished severely.

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hours for live help chat – no bonus on first deposit then hours back and forward still not resolved JUST DONT BOTHER TRUST MEWish I would have gone else were

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Absolutely appallingly bad casino they have treated me appallingly bad they cheated me out of 5 to 6 wins on the Crazy Time Game I had 20p bets down on the Crazy Time and Cash Hunt sections of the wheel and it kept deliberately saying server error but when they were losing spins the server would suspiciously stay on stay well away from this rotten casino they will lie cheat and steal your money you have been well advised personally their licence should be taken away they don’t deserve one.

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This site is run bad I would not suggest to anyone you will struggle to win anything.

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Not very happy with Grosvenor Casino I come back on here after being away for a little while and still can’t get a really good win on here I’ve never seen 5 sevens on sizzling hot yet I’ve been a good customer and even the Beat the Buzzer game is unfair I mean come on Grosvenor be nice to me if things improve then I will put a much better review next time don’t mean to complain but I can’t seem to get a really good win on here.

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Once again over 10 games of solitaire no completed games! I will be contacting the gambling commision when you do week after week over 100 games and dont get a simple completion there is a massive corrupt problem going on!! You are a corrupt gameplay site.

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Used to really enjoy this site and had all trust in them. Until the other day playing gold bar roulette they only paid me 88 when should have been 880. Then the next day same thing happened paid me 88 instead of 286. Contacted them three times to discuss this with them and was passed to their technical team. Today they have tried telling me I reduced my wager to 0.50 when I know I hadnt and I have screenshots showing the total wager for the game at the time. However the second time it happened since contacting them the wager history has been removed from the history on their site?! Also they tried sending me a spreadsheet that anyone can make as evidence! No eveodence would be a screen shot of my bets in real play!

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I spin 350 no win at all what a scam

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Over 10 games of solitaire not 1 completed game!! Disgrace same as usual all take take!

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My experience on the site has led me to write a review which I very rarely do. However I feel that people should be aware of technical flaws and really bad customer service. Firstly technical flaws. ( Roulette)after providing screenshots of ball landing on a number and not paying out, but just going onto the next spin. I cannot believe how the so called technical team( by the way you will never get to speak with or management) just comeback stating they can’t view real time play back as its a third party operator. They may just give a token gesture but nothing more.It’s disappointing that in addition to the flaws, the customer service is really bad. Even being part of the G+ team and so called invitation to the, wait for it…the ‘ Black card team’ ( supposed VIP). I have been left on the phone for more than 40mins. It’s embarrassing to provide a service that lacks customer relationship skills, management team that run away from the front line and a technical team that are, well, never accountable.I think all gamblers understand that the house has an edge, and also playing for a sustained period can lead to losses….but the flaws happen more than they should, with the ‘ Get out of jail card ‘ that technical problems can happen online. Sorry not good enough when we are playing with real money. Not a sore loser, just giving a warning based on my experience. PS I’m waiting on two complaints to come back. It’s been two weeks and they have more than one screenshot. So go figure.

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Everything from start to joke

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AVOID !!!!! this was very bad before, but after they rebranded or changed ownership or whatever, is the biggest SHAT ON THE EARTH….. just dont waste your time, there are around 1000 better websites where you can gamble if you want……

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Your pragmatic games are rigged. Spin after spin was dead. 400 and no bonus. Ridiculous. Every other casino, coral, Ladbrokes, bonus your casino is a con.

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I made 4 withdrawal on the 2nd i received 1.i contacted them and they said I only made 1, I contacted them and they asked me to send the id number for the transactions, I went onto my withdrawal history and the dates had been changed to the 1st. I was absolutely shocked I definitely requested those withdrawals, someone who works there is on the fiddle beware ppl they even changed the times of the withdrawal which could not be right as at the time they put I was actually in hospital and I have proof, I asked for head office number and Duke that I was chatting with disconnected our chat

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i submitted a complaint to these HOODS , nearly 2 months ago , no response , well just look at their review rating

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Whatever you do, do NOT play slots on this casino. They are abaolute FILTH. You do not win anything. Blank spins over and over, and no features after 100s of spins. Literally eats you’re balance until you’re zero with no decent wins in-between just you’re stake back or half.Very dirty and don’t fall for there free spin promotions, they are there to make you stake. Even if you stake and get the bonus, you won’t win anything worth it. Be lucky to win a quid. All these casinos are just moneymaking schemes from society, gambling commission are in on the scam.

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As others say, their versions of games are terrible. It’s like playing the games anywhere else but without wild symbols and bonus features. Do not bother.

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Ever since they done the makeover, site is completely different, bonuses are terrible, site keeps crashing, RTPs are shocking, if on a bonus (which harder to get into) even worse payout. If on slingos they spin out the same number over 10 times (yes ive counted). Havent received 1 bonus a day even after completing everything. Waited an hour in queue to chat to someone, and basically told me to log out and back in…. guess what didnt work. Example of how bad it is. Thought try my luck on a certain slot, spent over 250, no win back greater than a 5. Got into bonus round when balance was last 2. And got a grand total of 7.40 back… this was on 2 spins. Had total of 16 dead spins before i even won .60p.. deleting account. Won better money on other sites. Simply the worst site ever created…. Grosvenor creators, more like daylight robbers.

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I don’t think a single person can win on beat the timer game and generally payouts have decreased at a frighteningly quick rate. It’s literally become a scam company literally stealing of its customers. Don’t bother with Grosvenor casino

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I’ve been enjoying grosvenor past few weeks and enjoy their promotions.I played through 100 on livecasino to win the inferno wheel spin. Won 50 livecasino bonus, Before playing with this bonus I withdrew 8 quid. When I tried playing the bonus It didn’t exist so i contacted live support.I was told withdrawal voids bonuses!. I literally didn’t know this. So just thought I’d let others know, who might not know this if they read here.Ah well, 50 had to be wagered 30x 1500. Probably impossible ?

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NO NO NO YOU DONT SHUTDOWN YOUR WEBSITE WITHOUT NOTICE. SO BASICALLY ANY SPORT EVENTS THAT GO ON, YOU CANT CASH OUT??? WHAT IF YOU BET BEFORE IT SHUT DOWN?? YOU, OBVIOUSLY YOU DONT CARE, YOU ARE WINNING WHATEVER THE RESULT. BUT WHAT ABOUT PEOPLE?? TOO EASY TO SAY “WE’RE SORRY WE HAVE TO SHUT DOWN FOR A WHILE”. ABSOLUTELY DISGUSTING!!

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If you like in-play betting like I do forget it! You won’t get half the games and their in-play prices are at least 1 point worse than other bookies also be careful if you do doubles they’ll offer you a lot less odds rather than a true price. Their site is down more than it works so that’s another thing to take notice of. They’ve gone downhill fast!!! Yes I know they will say we’ve passed your information on to our team blah…blah…blah… but do they care really? Probably not.

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I have previously reviewed these guys as really good – but, unfortunately, no more.They have a new policy which has never been communicated and is not part of their T&Cs.Casinos close accounts each day using the old ‘business decision’ as an excuse ie. they are not making a profit from you.Unfortunately one of my casino accounts was closed which I subsequently understood was a ‘sister site’ of Grosvenor. This resulted in my Grosvenor account also being closed and a number of other ‘sisters’. No warnings (despite doing nothing wrong) provided.My previous loyalty to Grosvenor had been noted as a Blackcard member but apparently this meant nothing in the mass cull. Really disappointed that these good guys have now turned bad.

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Really bad company.I have deposited more than 150 times since April but I have been unable to win and withdraw money even a single time.they are using magnet in live roulette which you can’t see.they are using some tracking device so when you go over that you lose everything unrealistic.

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Sheffield casino is the worst casino . They cater to 5 a spin players . Same players winning jackpot one lady won lady lucky charm cash connection twice in one month 7k each time. U can be playing and she comes in hits a bonus straight away lol. Apparently she related to one of the managers lol. Just tells u slots are fixed just as bad as website

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Not one to leave reviews however feel compelled to do so.Been a regular on landbased and online for over 18 years, Certainly noticed a huge difference in the online customer experience.Spend approx 1k a month normally receive cashback however someone in rewards department decided not to put me on the list for the cashback incentive despite opting into the promotion. Spoke with live chat which is an absolute waste of time then spent an hour on the phone and to be fair the person was helpful and understanding, This coupled with lack of customer service and overall gaming experience leaves a sour taste.

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Wow there’s bad site’s with low pay outs but this site is unreal,so bad to the point I do my first ever review,do not sign up this robbery fraud company what a con don’t not waste your money you will never win I’m actually gobsmacked how quickly my deposits went playing 20p stake on slot with total jackpot on 20 And staked 50 without even getting on the board,for sure on any slot in my.life I have never came across such madness,the % on wins, if you do the numbers and remember I stopped at 50 who knows how long before I even got on the board means it has a pay out of -33% ?please don’t be the mug like me

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Very bad experience signed up no issue no verification needed deposited no issue no verification needed managed to win a couple of hundred so used my head and withdrew went to check few hours later and account suspended /blocked then rang them to be told had to submit verification documents to which I replied surely should have done that before they took my deposit not after I withdrew have been told can take 72 hours to be verified which i think is ridiculous should be verified before deposit to stop all this unesary wait I hope they verify soon and pay me my winnings .

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All you do in Grosvenor is deposit and lose you get no features at all should be banned horrible casino the payout % must be so very low should be checked

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