Grosvenor Sports PLAYER REVIEWS(1315)

Abz
01 March 2023
Comment from uk.trustpilot.com
BE AWARE!!! SCAM CASINO.. 500 QUID IN 1 GO , NEVER EVEN GOT ME ABOVE MY INITIAL 500 EVEN THOUGH I GIT BONUSES OVER 12 TIMES.. SCAM SCAM SCAM.. BE WARNED, YOU WILL NOT HAVE A CHANCE.. GO ELSEWHERE.

Dean Harris
28 February 2023
Comment from uk.trustpilot.com
Just a complete RIP OFF, that's all there is to it, takes a long time to get any bonus and when they do give a bonus the pay outs are just so poor, I won 10 free spins after playing over 100 spins, my return was 0.30p, that is just disgusting.

Valued Customer
27 February 2023
Comment from uk.trustpilot.com
Honestly, is the best out there. Great administration, outstanding customer service, honest event winning Draw . Being a customer for years they are trustworthy and it is more them a casino . It is a lifestyle . I am a G+ player and I have been offered black card membership . I have recommended the company for my best friends we have a community. Grosvenor Plus Team is hard working elite customer centric. Games are fun everywhere. What is special about Grosvenor is the management team and customer service and report they created with us . I have no conflict of interest with Grosvenor. It is just sad that I saw bad ranking for such an amazing company only because we can loss money and it is not fair to blame a great organisation which have charitable responsibility in society and enjoyable products and blame them for lost or the risk associated with industry. we must understand that we value the company and services not luck and risk which comes hand to hand with this industry, Grosvenor is the best out there . Mourad BPS: I have other reviews to check .

Suzie Chambers
27 February 2023
Comment from uk.trustpilot.com
Terrible terrible site I can't even be botherd to write on here to be honest all I can say is once you deposit you will be for ever depositing depositing depositing I will stick with the trusted site I no that's for definite

James
26 February 2023
Comment from uk.trustpilot.com
I agree with all the bad comments on here, no bonuses, wins are pennies n iv spent a few hundred in 2 sitting. Im really shocked with Grosvenor, these are meant to be reputable. Closed my account dwn, I would advise u to do the same. Casinos are just doin wat they want now, their governing bodies seem pointless. Has anyone complained yet?

Gordon
25 February 2023
Comment from uk.trustpilot.com
I closed my account I've not really won much at this casino since joining 9months ago. to simply put it the casino is rubbish slots always crash it's funny how the slot crashes when paying out but has anyone noticed here at Grosvenor when dead spins after dead spins happens the slot never boots you from that slot coincidence? more like rigged Transgender owners

Susan Henderson
25 February 2023
Comment from uk.trustpilot.com
OK completely honest review . First time using this site .spent a few hundred in same game and won 400 but I had opened all features and thought I would see what happened. 900 later not 1 free spin. I emailed the company to see what their excuse was but nothing so now I am warning everyone out there . DO NOT USE THIS SITE. There is far better honest reliable sites out there but not this one.

Alex Marwood
25 February 2023
Comment from uk.trustpilot.com
Site is a joke, dead spin after dead spin, barely get the bonus rounds and the payouts are crap.

Melissa Baker
22 February 2023
Comment from uk.trustpilot.com
Terrible customer service from the start, I joined as they had an offer on and a friend had a horse racing that day, the horse WON and Grosvenor refused to pay out until I sent them various different documents (which should have been requested FROM THE BEGINING as per Gambling commission rules:"If a gambling business needs more information before you can withdraw your funds, for example, for anti-money laundering checks, then they should ask promptly and not only when you want to withdraw your funds.") They then proceeded to mess around with the documents for WEEKS which is frankly bizarre ( and very telling) and would lose them, customers, if this was done on the opening of accounts. They ONLY function via live chat which is awful, if you send an email you get an auto-response basically saying they don't read their emails or reply to them(?!) Refused to provide any sort of manager email or details...still waiting to receive my winnings nearly 6 weeks later so we'll see how the independent bodies get on with investigating them!

Joe Mack
21 February 2023
Comment from uk.trustpilot.com
I just joined 3 days ago and like everyone else their slots keep malfunctioning and I'm sure it's done deliberately to sabotage your play. I also received a 1 bonus that had to be wagered 30x. I built this up to 37 wagering it about 100xs at least at their stupid wager progress system is stuck at 8x. What a surprise there's no support to help. Scam site!

nilesh
21 February 2023
Comment from uk.trustpilot.com
This is a disappointing site refusing to pay my wife 1600 pound after setting up a month limit

Ian McLellan
19 February 2023
Comment from uk.trustpilot.com
Worst casino ever. Playing slots and my win from a spin has not registered. No malfunction, it is showing in my history but not in my balance. Tried to access live chat but don't just told 'they are really busy". (Just employ more staff - not sure why you can't simply manage demand.) And yes, before you say anything, I am aware you're very sorry for my experience and I can email blahblahblah@blahblahblah. Oh and by the way please make sure my feedback is passed to the relevant department.

Nicoleta marin
18 February 2023
Comment from uk.trustpilot.com
ANOTHER ?????AND SCAMER I SUSPEND MY ACOUNT THEY STOP MY MANY THERE I SAND THE DOCUMENTATION PASSPORT BANCK STEIMENT ID CARD + MY CARD AND SELFY WITH MY FACE . PROBABIL MORE TAT 7 TIMES . YHEY LIER TO MY THEY DONT RECIVE NOTA. STAY FAR FROM THIS RUBISH WEBSITE ANR RUBISH PEOPLE . ????????????????????????????????????????????????

Eb
17 February 2023
Comment from uk.trustpilot.com
Dont know where these bad reviews are coming from? Signed up last night. Deposited 600 had a few spins on roulette, live casino from one of there London casinos. Proper spins not these scam roulette wheels where the ball jumps out of the number with a magnet. Got my balance up to 1440 withdrew the money at 1am, when I woke up at 6am to go to work the money was in my account, not like other casinos who want to know when the last time you went to the toilet to withdraw your money

Alex Marwood
16 February 2023
Comment from uk.trustpilot.com
The wait times for live chat on here are a joke, it's a p*** take. Trying to get your bonus to become available is also a rip off, literally impossible to withdraw.

Paul Ferguson
13 February 2023
Comment from uk.trustpilot.com
Cant say any bad reviews apart from live chat takes a little while, withdrawals fine in account/PayPal within the hour normally 10mins.

Gordon
11 February 2023
Comment from uk.trustpilot.com
SORT YOUR .F.U.C.K.I.N.G SLOTS OUT THEY CONSTANTLY CRASH ALL THE F.U.C.K.I.N.G TIME IT'S RIDICULOUS

Norma
11 February 2023
Comment from uk.trustpilot.com
Rubbish odds on sports book.That free game is impossible to complete.Plenty of other online bookies to give your money to.

Mrs Eileen Wilkie
10 February 2023
Comment from uk.trustpilot.com
Appauling Customer Service . Nobody answering the phone for ever ( I just gave up after an hour ). Also very poor site graphics Cannot read the bottom of the screen etc. games not available or blocked access

evolutiongaming Fraud
09 February 2023
Comment from uk.trustpilot.com
There was a time when Grosvenor was one of the best casinos. Believe it or not, they used to reward loyal customers by offering free football games, good bonuses, and free cash to play to VIP guests. Now, unfortunately, it has changed for the bad. The promotion game is ridiculous where you have to play a not-easy memory game to get cheap free spins!

Irina
08 February 2023
Comment from uk.trustpilot.com
I am a player for last 20 years , never ever played on a website so bad . Today 8 of February for last 4 hours their sport section is down . Playing on slots is a real adventure , keep crashing no matter if u use Safari or Chrome , incognito or not . It is a BIG SHAME a company so big cant invest few quid in a server with capabilities and in a team who knows what are they doing to keep a website running smoothly.Also if you make a build a bet waiting time is more then 36 h to be confirmed ?? as their provider for sports are taking their time . For sure account closing and bye bye , this is not fun it is stressful .

Rick
07 February 2023
Comment from uk.trustpilot.com
This is the only company that understands about instant withdrawals with any payment method I ve timed it and it takes them 10 mins for the money to get to my account other bookies take 1 day to process

James
03 February 2023
Comment from uk.trustpilot.com
Contacted the company on live chat to close my account and spoke to a customer champion. They closed my account as requested but refused to process a withdrawal of my credit balance and have kept the balance for themselves.

Gordon
03 February 2023
Comment from uk.trustpilot.com
Grosvenor always say they hope you have a positive time next time you visit the casino it's always the same S.h.i.t win nothing spin at 10pence only every time how can it be a positive one if rainbow riches was on the website and you lower it to 1pence a spin it wouldn't do anything either

Smith
02 February 2023
Comment from uk.trustpilot.com
Will be forwarding a review to gaming commission and gambling authorities over your poker site absolute shambles 5 hands AA x 2 KK x 3 all 3 hands lost on last card turn over that is not any luck of the draw it is a outright fix I have all necessary proof too

Gordon
01 February 2023
Comment from uk.trustpilot.com
Gaysvenor casino don't waste money here people screw these fools ? most of these casinos have drug money filtered through them anyway dodgy businesses

nigel jones
31 January 2023
Comment from uk.trustpilot.com
If I could give it a 0 I would wins are low play a pound a spin you win 20p no bonuses drop in it's a scam to just take your money

Gordon
30 January 2023
Comment from uk.trustpilot.com
Wait until you lose fools ? this casino is w.a.n.k aswell

Shane cooksey
30 January 2023
Comment from uk.trustpilot.com
I have given them wages slips.bank statements.now they want two look at my savings account can they due that I only play poker twise a week I gave them bank statement and wage slips but why should I give them my savings account deatails

Sc
29 January 2023
Comment from uk.trustpilot.com
I made my account last night sceptical because of reviews on here, i got my bonus fine and then I ended up winning 500 but on the bonus money so I wagered it and ended up withdrawing 400.. i was concerned about it not going into my bank but I checked this morning and its in! I dont understand what all the bad reviews are about but I am happy to play here

Gordon
29 January 2023
Comment from uk.trustpilot.com
My uncle works in a casino and he has definitive proof of casino management manipulating payout percentages.when a slot just continues spinning dead spins this is where the manipulation comes into effect once they make their profit it gets changed to pay out again they have no control over the game providers settings but they definitely do have control over how much they want as a percentage to be released they would be out of business if they had no control

roy
28 January 2023
Comment from uk.trustpilot.com
had a reply and feedback request 3mths after logging a query and they still havent answered it. Appalling service

SJ
23 January 2023
Comment from uk.trustpilot.com
Typical company, I bet win and then the site doesnt work.Very bizarre!! Disgraceful and awful service.Compensation should be mandatory for rubbish service as this company provides.

dave
23 January 2023
Comment from uk.trustpilot.com
The site is corrupt, you dont get any bonuses you opt into, its run by scrounging stinking immigrants 1 guy called balazs is a piece of crap on legs, horrible moron he is, stay clear of the table if he is on it

justin burnell
20 January 2023
Comment from uk.trustpilot.com
My account was blocked for no reason and now unable to access the funds I had deposited. AVOID THIS SITE. Its obviously a scam to steal money.

Albert F.
20 January 2023
Comment from uk.trustpilot.com
Gumbags.You can lose 2 millions pounds and nothing happen.You can win a couple of hundred pounds and they will find any fallacious reason to limit your account.Gumbags.

Gordon
18 January 2023
Comment from uk.trustpilot.com
Grosvenor your promotional offers are very bad deposit 100 and get 25 free spins at 10pence per spin how's that even legal or the deposit 50 offer is just as silly no one will use them promotions if they do their thick.

Shame
18 January 2023
Comment from uk.trustpilot.com
Disgussting pigs that's what u are nothing else just Disgussting pigs!!!!! U giving promotion to people when they can win 3spins or 10 spins on average u can win between 0.02-0.07cents for whole bonus..U collecting hundreds of thousand from people lying to them about your random card generator and random spin generator and then u giving 2 pence back..PIGS PIGS PIGS PIGS PIGS PIGS

wiz zer
15 January 2023
Comment from uk.trustpilot.com
Made me wait hours didn't have my original order so I accepted the change on placing another order refused to honour the promotion voucher for no apparent reason

Shahid
15 January 2023
Comment from uk.trustpilot.com
You all criminals Hippocrates unjust you all are thiefs you all sud be find my gambling commission. Gov you criminals at Piccadilly casino Rialto casino shame on you Hippocrates thief's robbing ppl I won 419 and went to cash out and this cashier criminals minds paid me 319 instead of 419 he trick me with 100 I had a wine so I mind was buzzing and you criminals minds paid me 319 instead of 419 then when I raised my voice you suspended me Hippocrates unjust and I came to see Steven at Rialto at 3am on the 6 Jan 2022 on Sam day and you show me edit video all mad up video and you deliberately put criminals master minds thief's at cash dask to Rob ppl son of a Hippocrates criminals all of you unjust all Grosvenor Rialto you all top to bottom are thief's if I had a power I wud shutdown all of your casino plus find you millions you Hippocrates unjust thief's shame on you

Vin
13 January 2023
Comment from uk.trustpilot.com
Got a small win on free spins but wasnt credited to my account, so I contacted "customer support - HA!" There i was told I would be emailed in a few days. I was NOT. I contacted them again but was ignored. I was THEN contacted after a review and told it would be sorted by 22nd December (as quoted to me by Lauren - yes the one on here!) That date came and passed so i contacted Lauren only be be ignored, so at least the customer service is consistently bad. I emails once again to ask why she was ignoring me and if i didnt get a reply again i would do a review, so here it is. Thanks Lauren! I do wonder what you will say this time as its public now. If you have any doubts I can post the email transcript!!-----------Amazing. I got an email from grosvenor customer support apologising for the lateness of the reply because they have a backlog......how coincidental an hour or so after I put a review up here!!!!!! Anyway, the credited me with under what I won but suggest in the future that I take a screenshot. So...they either want me to screenshot every win on slots or have someone sort of foresight to see the future problem, because you only know theres an issue AFTER the issue! So how is it possible to screenshot it, unless you screenshot every single spin?! Rediculous suggestion, when the easiest would be SORT YOUR SITE!!

Alexander
09 January 2023
Comment from uk.trustpilot.com
I deposited 40 and ive spend arround 5 hours playing different games trying to do something over 20 profit to cash out.Obviously i ended losing everything, it didnt matter how many bonuses i took on all the games i played i just could do nothing over 20 profit, playing on 0.20 per spin or 0.40 it was just impossible.Either i had to wagger 20 to get a bonus to take me from where i started, either i took bonuses that paid 0.40, 1, 3.50 etc.If i took 17 or 21 pounds it was because i had already waggered 30.I had arround 20-30 bonuses on all the games i played but everything was paying very low.Now i understand that is about this RNG (Random Number Generator) but i dont understand what sort of numbers it generates because it seems that it was only against me all the times.Clearly something is not right with it, you cant call this fair, is not fair and i dont expect to win everytime but playing for 5 hours different games and taking arround 20-30 bonuses i expect at least to get over 20 profit.Is just not fair, no matter what they say or if they are approved by the goverment, it just doesnt matter because it is clearly that they are all the same, casinos, goverment they are all thiefs and people like me are their puppets and thats it, thats the truth.Now their reply will sound like sometimes you get lucky sometimes not but our RNG is regulated and blah blah blah everytime same bs like they really think that everyone is stupid and they dont know.Is just a trap, i will just self exclude myself for the next 10 years and thats it, im done with them im pretty sure there are better things to do with money than playing 5 hours on a casino just to lose everything because from a bag of bonuses none paid good.

stephen taylor
08 January 2023
Comment from uk.trustpilot.com
the payouts on their slots are non-existent, all their slots, including their online slots rarely payout, it appears to me that Grosvenor casinos are struggling financially and are resorting to 'reset' and reprogrammed gaming machines in order to stay in business, this has become more apparent in recent months, my advice to people is to stay away from Grosvenor casinos.

Nick Butler
07 January 2023
Comment from uk.trustpilot.com
Wow just wow! 80 quid pound spins 2 bonus twice! Avoid at all cost

ANDREW ROBERTS
05 January 2023
Comment from uk.trustpilot.com
I have been a long-time customer of this online casino, participating in various offers and playing on the slots and live roulette tables. However, I am unhappy with my recent experience with them. I recently signed up for their weekly bet club offer, which promised a 5 free bet when I placed a 25 bet. I placed a 10 bet on Monday, with the intention of placing the remaining bet later in the week. However, before I could do so, my account was restricted. This feels like a deceptive tactic, as it seems that the casino is offering deals but then preventing customers from being able to take advantage of them. I am disappointed and frustrated by this experience and will now withdraw my money and go elsewhere.

Mia de Oliveira
02 January 2023
Comment from uk.trustpilot.com
What a daring move. Your money will not be refunded in any way. It is, in any case, useless. Send the total sum of money to For Tune Group LLC. Because they are the best at making money, investing with them, like I did, would undoubtedly benefit you much.

travel travel
02 January 2023
Comment from uk.trustpilot.com
I am really surprised at the amount of negative comments about Grosvenor online casino here. This is a genuine review. I have had nothing but great experiences with this casino and there has never been a problem with them paying any winnings. Okm when I first joined it took a little time to sort out the verification ID stuff but once that was all approved it has been plain sailing. I only play the one slot game and as I often win a lot on this I am superstitious so I keep playing the same game. I have won a lot each time I have been on this game, yesterday I actually won the jackpot, I withdrew the majority of it then carried on playing, won more on the game and withdrew a set amount of those winnings, the money for both amounts went into my bank account this morning. It's not just these wins though, I have won a lot on this before and again, absolutely no problem with the money going into my account. I don't understand the issues with the negative reviews as my experience is great, the payouts, winnings and customer service. Again, this is a genuine review and reading some of the experiences on this site from others is just not something I recognise nor had experience of from this online casino, okay so I do lose sometimes but that is the way it works and I have won a lot more than I have lost.

Julia
02 January 2023
Comment from uk.trustpilot.com
Any bonus you receive you can only use if you lose all of your cash balance first, and if you withdraw your cash balance, you lose the bonus. Seems to me to be a subtle way to make sure people are not gambling responsibly

Cherry
02 January 2023
Comment from uk.trustpilot.com
I play the 'Beat The Timer` promotion on Grosvenor and never really win anything of consequence?? If you win free spins they are all but dead spins, and if you win the slots bonus of 1 or 2 it has wagering requirements attached; why?? Don't think I've won anything else on it apart from a free ticket to the 'Beat The Timer' weekly poker tournament, which to be fair you can actually get an ok amount if you win (or are one of the last X amount of players). However, it states you can also win Red Letter Days or entry into a prize draw to win a trip to New York? Number One, I've managed to complete Beat the Timer loads of times and never once have I won a Red Letter Day. Number Two, why is the entry into a prize draw for a trip to New York even part of it?? If I win something, I don't want to then have be put into another competition to win a prize. And I always decline the NY offer because I'm not convinced this prize draw is legit, and it would be interesting to find out if anyone has actually ever won this mysterious prize draw?? Or then again, maybe its not due to be drawn for another 2 years. Basically, the promotion is pretty poor so I won't be bothering with it anymore. The only thing I guess it does do is generate hits on site, and once people log on then they are more likely to end up spending their own money. It's even making me wonder if the promotions are fixed to generate traffic on the site??
Laura
01 March 2023
Comment from uk.trustpilot.com
I cant complain about this casino and have been playing a while. Some days you win, which I have numerous times, and others you dont but thats part of it! My game crashes very rarely but if it does it goes back to where it was when I reload. Withdrawals are in your account within 10 mins. I recommend this site.
I cant complain about this casino and have been playing a while. Some days you win, which I have numerous times, and others you dont but thats part of it! My game crashes very rarely but if it does it goes back to where it was when I reload. Withdrawals are in your account within 10 mins. I recommend this site.