Grosvenor Sports PLAYER REVIEWS(1315)

Andrew Rivers
01 August 2022
Comment from uk.trustpilot.com
Your system is "unable to complete automatic KYC check"? You're system has passed me through and let me make the deposit. I've won cool amount of money so why scam sites are looking for excuses.

Shane Johnson
01 August 2022
Comment from uk.trustpilot.com
Bet on Cuban breeze at 6.25pm today 16.50 each way didn't get paid out. Absolute scam tried saying I bet on a different horse but i have a screenshot but this company is crap

Undertone
31 July 2022
Comment from uk.trustpilot.com
Would leave a zero star review on this occasion but I can't. My partner and I planned to visit the casino in Bolton this evening, we were allowed to arrive and be given new cards at the desk, as well as hand over coats and a bag from shopping from earlier in the day. The security guard on duty at the time asked my partner how much we had had to drink, to which she replied '2 or 3' and he decided to refuse us entry with no reason. My partner questioned this when the head of security (that we are familiar with) made his way to the front desk, and he stated his member of staff had made the decision (which was respected) that at least one of us had had too much to drink. I am hard of hearing, which may have been confused for being drunk, but the young lady at the reception desk looked confused about our refusal and the head of security seemed confused about the refusal also. However we accepted it as it would be bad management to overturn the refusal, but the security staff that refused us then proceeded to stare at us until we got into our taxi (30mins later) as if we were criminals (which CCTV will show) We accepted the decision as we're respectful of the fact that the security guard felt that he was doing his job, however we left as quickly we could. We have not had cause to complain in 7 years, however, this is disgusting how we were left to feel and I feel unjustly so. We did not make a scene and left the building but had to wait for a taxi being stared at by security which does not encourage us to come back as customers that used to be regular visitors on first name basis with staff in the venue.

Nick Barter
31 July 2022
Comment from uk.trustpilot.com
You have more chance of winning the lottery than on these slots. Takes takes takes never anything back every single time. Everyone says the same on here too. Await Grosvenors automated response of "our slots are fair" instead of them actually listening to customers and doing something about it as they are clearly not fair. Wont be using them again you have lost a customer and i would recommend you do the same. They need investigating.

Shane Johnson
30 July 2022
Comment from uk.trustpilot.com
This bookies website is biased any information regarding horses potential is a lie! Last 17 races not one of the horses mentioned has reached top 3 places. These scam bookies should be shut down!

emma heaton
28 July 2022
Comment from uk.trustpilot.com
I went to Grosvenor Casino in Manchester riverside. I couldn't find my phone. Shockingly, the casino refused to help. They refused to simply call my number, or check the camera. Terrible experience. You would thought they would care about customer who they rely on? No. I will never go to this place again.

wayne chandler
26 July 2022
Comment from uk.trustpilot.com
Do not touch was good when join after that constantly takin money no returns awful game play and no features disgraceful heed this warning unless u like losing time and time again 3 mnths on this site not one jackpot chance steer clear i will be now. To your reply nice pass the buck onto your suppliers hmmm funny grosvenor that all your games are all the same payouts which are below uk limits ! I suggest you change your suppliers because soon you will be in the bgc's eye and all these comments about your poor game returns will be investigated esp as i have emailed them to look here at all the bad reviews your site have...i have 30 hrs of your gaming losses time again but its not going to you but to bgc good luck !

Aaron
25 July 2022
Comment from uk.trustpilot.com
avoid them, they are absolutely useless. support is no existent. They just lie to you. My issues:I had an email for a cashback bonus offer if lose money. i lost, they never credited the bonus. i have chatted with them at least 4 times now to resolve this and get it credited. the last 2 times they have said it will be credited with 24 hour and someone from support will follow up via email. complete and utter lies. its now coming upto to 2 months since i first raised the complaint and they have done nothing to resolve it except lie to me. Wasted hours of my time trying to get this simple issue sorted.

Cosma Pereira
24 July 2022
Comment from uk.trustpilot.com
Please stay away they are malfunctioning when placing bet, I tried to disconnect and login but still they deducted 10 from my account.

Martin Hawkins
23 July 2022
Comment from uk.trustpilot.com
Like numerous other reviews on here, the games on this site offer very poor returns and their games all follow the same predictable pattern of play that precludes you from ever being in profit on a single game.In short, you will wager several hundred times your stake just to receive a win at a fraction of that. This continues for several different sessions and then for one session you will be in profit to the tune of 30 to 40 times your wager and that is all they return and the whole pattern starts again so over time your losses simply increase. I would estimate the RTP I have witnessed at being between 40 and 50% not the 96% they like to dupe customers into believing.As for being regulated, well it's not like regulators often fail to to regulate the sector they are supposed to is it?? This why we have scandals on a periodic basis and my instinct tells me, online gaming is the next multi billion pound scandal to be exposed.

Brian Taylor
23 July 2022
Comment from uk.trustpilot.com
they have that free wheel each night to spin, random they say! absolute bull its random 13 nights in a row its landed on free spins and the inner wheel has hit x1. the wheel has 6 segments as does the inner one. so the odds on me landing each night for 13 nights on that are 6x6x6x6x6x6x6x6x6x6x6x6x6=13,060,694,016/1 add that to the inner wheel comes to 26,121,388,032/1 lmfao told live chat about it and they said sorry you've been unlucky again lmfao, now i have taken screenshot of their t and c's and screen recorded each nights spins and passed them on to uk gaming commission ,so dont bother coming on here grovenor to say its random or "do you want me to investigate" like you are doing with every other comment on here , pathetic con merchants

Kellylou
20 July 2022
Comment from uk.trustpilot.com
Shocking!! Over 250quid over 3 slot games not 1 bonus!!! Plus over 25 games at 5.20 and over 10 games at thr 10 solitaire stake and only 3 completed games!!! Disgusting site. Will never be up there with the rest because its all take take!

Charles Fox
19 July 2022
Comment from uk.trustpilot.com
Signed up won 3000 over an hour and then when I went to withdraw it wouldn't let me it said website dosent support withdrawals.Terms and conditions say nothing and the chat yo talk to them dosent work so I've had to report them and try claim otherwise

James Glasgow
19 July 2022
Comment from uk.trustpilot.com
I've registered a day ago and put money on account the next day. After an half-hour play my account gets locked. It's not a good reason to choose them for gambling.

Wesley Wes-Master Styles
18 July 2022
Comment from uk.trustpilot.com
Games keep crashing and app keeps logging me out I have to do 2 factor authentication every few minutes which got annoying and irritating. Not the most user friendly.

Daniel McKinlay
17 July 2022
Comment from uk.trustpilot.com
I'll never believe in positive comments about this site! Be aware, they are closed my account with absolutely no reason while I was playing slot game. Nobody so scam like grosvenorcasinos.com.

Sean Maguire
17 July 2022
Comment from uk.trustpilot.com
Easy to sign up. Good promotions. Paid out within 12 hours. Slots payouts seemed good.

Shane Johnson
15 July 2022
Comment from uk.trustpilot.com
Very crap service, currently placed a bte on 6.30pm race only just raced at beyond 7pm absolute joke. Its not rocket science what a bunch of rubbish event staff!!! No compensation by bookies for the rubbish service! No excuses at all it's no bloody hard!!! Crap staff and rubbish service from bookies should be liable for compensation. Its supposed to be a sport but over 30 minutes delay worst ever. Shows you how incompetent the staff are all of them including the entire venue. Think they would speed up the stuff to not continue to disappoint customers again but still slow God help the United kingdom on this shocking crap staff and event. This dump needs shutting down, rats could work quicker.

Mark
12 July 2022
Comment from uk.trustpilot.com
Absolutely terrible avoid at all costs. They reply in here and say contact us if you have any issues I didnt contact them made a complaint and all they do is agree with you but say they cannot compensate you terrible company and give you nothing even if they are in the wrong. AVOID AT ALL CoSTS join bet 365 they give me bonuses every week sometimes twice and good ones at that these cowboys give you nothing even when they have given you a load of hassle and they agree.yet another generic response from Andrew exactly the same as yesterday this is what this business is like no personal touch just generic answering Andrew on the other end of the line I took it up with grosvemor and you done nothing

Susan Statham
12 July 2022
Comment from uk.trustpilot.com
I don't think you could trust them when your account gets locked during the game with absolutely no reason.

Merc
08 July 2022
Comment from uk.trustpilot.com
Sorry for long read but complete joke of a casino fair dues it did use to be alright till recently i have deposited on before won fine but for their daily spin not fair at all use to be good their wheel spin daily got between 2-10 free spins, slots bonus, live bonus etc, but last month they changed it to a vacation daily pick everyday for that whole month so 30 days all i got was 1 spin im not even bothered about losing on spin which i did but the fact that for 30 days i only got 1 spin not good, then this month it changed back to the wheel i thought decent but no i kept still getting 1 spin so think to total was 33 34 days in a row just 1 spin, went on live chat twice took ages but got through both said its random and tested fair and second person says thats what im only eligble for, what 1 spin when i have deposited and played before and got different prizes but now only that really? and if it was random would get different prize like what it says and what i can see so i decided to close account but no self exclusion so put highest 5 years or something then get email saying that that exclusion has been put on other sites which they ran which i didnt know least 5 sites including Mecca Bingo which i use or did use and was an alright site now cant even go back on that what a waste of time and joke that is!!

Chris Chew
07 July 2022
Comment from uk.trustpilot.com
Damn I wish I'd read these reviews before I joined, how this company hasn't been investigated by the gaming commission yet is beyond me, don't invest your cash, the signing up bonus doesn't exist !! Still, shame on me for not doing my homework.

Mark Browning
07 July 2022
Comment from uk.trustpilot.com
Poor online casino that restricts promos and best odds as soon as you win. And anybody who reviews them on here gets sane reply to show grosvenor don't care.Thank you for taking the time to review Grosvenor casinos online. We're sorry to hear of your frustration with the company.We will make sure your feedback is passed on to the Grosvenor casinos team to review. If you would like us to investigate anything for you, or if you would like to discuss this further, please let us know by emailing us at ...and include full details of your concerns.We really hope that your future experiences with Grosvenor casinos are fun and enjoyable. We will be doing all we can to ensure this is the case.

Allan Gray
04 July 2022
Comment from uk.trustpilot.com
Con artists. Deposit money no questions asked, however try to withdraw your winnings and your account is suspended with no notice or explanation. Silly me, why should I expect to be able to withdraw what I won. Then when you send perfectly good ID they refuse it on spurious grounds. Valid passport and debit card that made the deposit are refused. Avoid at all costs. They have made a nice experience into an absolute nightmare. I hope they enjoy the money they withhold and steal from their clients.

Keirron Neal
04 July 2022
Comment from uk.trustpilot.com
I have had enough of this I've been playing key bet for a long time with it at its max for months on end. I have also played fish frenzy 80 on 20p spins and not once did it give me 3 ships that's 400 spins absolutely a fricking joke

Cat O Ninetails
03 July 2022
Comment from uk.trustpilot.com
Possible scam company.Avoid.

Ion
02 July 2022
Comment from uk.trustpilot.com
Stay away from this company they biggest crooks and the site don't pay or you need to put 30 grand to pay you 1000,and if you ask questions they self exclud your acount and make it look like you done it .worst casino ever

allan tseng
02 July 2022
Comment from uk.trustpilot.com
Since they have started following you around with I pads it's like they are seeing how much you can afford to lose to them. This I pad shows what machine you play how much you put in Nd how much you cash in , its very intrusive and suspicious! If a 96 per cent payout is calculated on machine lifetime how can it be random ?

DARREN BARNES
01 July 2022
Comment from uk.trustpilot.com
These crooks rigged a raffle so I won in order to make me play more. You cannot win. Currently under investigation by the UKGC

362Marks
24 March 2022
a very bad bookmaker asked me for documents, I sent it to him, he blocked me and did not return my money, I do not advise anyone

paul gellatly
17 November 2021
Comment from uk.trustpilot.com
Worst casino site around company must make 99% of profits on this site as rigged as hell! No teasing on this site just steals your money as no matter what you play you will never get a win! Usual cpl of nothing wins but basically sit and watch your money get stolen without even hunting at a chance if you winning occasionally! Appalling

John
17 November 2021
Comment from uk.trustpilot.com
FRAUD!!! BETFAIR STOLE MY MONEY. THEY BLOCKED MY ACCOUNT AND DO NOT MAKE A REIMBURSEMENT OF THE MONEY THAT I HAVE IN MY ACCOUNT!!

Lynn
17 November 2021
Comment from uk.trustpilot.com
Never have a problem with QuinnBet, always good service.

Oz
17 November 2021
Comment from uk.trustpilot.com
I don't normally bother with reviews but this company really are on another level when it comes to lacking manners and being totally ignorant. All live chat seem capable of doing is demanding your bet ID even when it's not relevant.I will bet elsewhere. Maybe they'll improve their attitude when they lose customers

JH
17 November 2021
Comment from uk.trustpilot.com
Dirty disgusting disgrace of a bookmaker.. opened account placed bets all good.. then I didnt bet for a week and then they send me 20 free Spins so I logged into play them.. less than 30 minutes later an email comes saying I now have restrictions on my account and can no longer opt into any kind of promotion Disgusting.. no wonder so many people hate this company... scum of the earth

Steve
17 November 2021
Comment from uk.trustpilot.com
Allowed me to place a 6 fold bet this evening then 10 mins in 1 selection goes void when i have checked the match played yesterday so i should never have been able to place it and it shouldnt of been displayed on site go into live help by the time ive got past the bot and speak to some one there said we will void the full bet for you it voided for a few seconds then came back on now how conveniently no one available in chat talk about a drastic service daylight robbery

john
17 November 2021
Comment from uk.trustpilot.com
Have some OK sports promotions but stay away from their casino games. Play like they are totally rigged seen some crazy number sequences like a number you haven't got coming out on the roulette 6 out of 7 spins they just laugh when you complain saying its bad luck. If it was the other way round they would void the game and say malfunction. Make your own mind and use your common sense leave their games well alone

Sammy
17 November 2021
Comment from uk.trustpilot.com
Awful site, games are so rigged and you'll never get any bonuses or feature Another crap con of a site

Stevirobbo
17 November 2021
Comment from uk.trustpilot.com
I only gave this company one star because honestly I couldn't give zero. The online casino is a joke and if you just want to waste your time spending money with no returns play on this casino. They consistently play you by making you wait for any bonus's for at least half your waged money then give you bonus's for next to nothing an example of this is.... Start 100 you start playing and might get a 4 to 5 win (play with 1 a spin) you get a lot of little 6p or 20p or 50p wins which are all losses but it feeds you the fact they are wins (they go towards your win count) and when you get down to nearly 33% of your balance they give you a bonus and it pays you say between 1 and 35 most times on the very rare occasion it might pay you 60 I am basing this on multiple games like book of dead , legacy of dead, king kong cash etc the popular games. then it just dead spins out time after time this happened in the 2 months I investigated this site. So don't waste your time or money on this casino there are better ones out there and since they took away the auto spins on all sites it has just gone crazy bad with no wins in over two months on this site, but the computer algorithms will show 1.60 bonus's as you got a bonus and I will tell you this I got 2 bonuses on the run where it paid zero amount (piggy bank bills) and it took over 100 to get them which some people might say well that's gambling... no that's ripping people off. They should pay minimum amounts for bonus's and make it fair time to get them otherwise what is the point in getting bonus's which is what people play for. Take my advice people and stay away from this site and ladbrokes as they are the same online company paying you winnings and taking your money. This is a scam online by these company's so you have been warned and I hope the gambling commission investigates them properly.

david walker
17 November 2021
Comment from uk.trustpilot.com
Bet365 Got to be the worst betting app going, always down and Won't let you login, all the money Bet365 make and can't sort their rubbish app out ???

David
17 November 2021
Comment from uk.trustpilot.com
As soon as you win a few bets or place higher bets they cancel promotions and stake restricted you. Garbage bookie

Diana S
17 November 2021
Comment from uk.trustpilot.com
Wouldn't even bother giving it 1 star! It's all take take take, you'll never win, and there's never any promotions for existing customers

Jake
17 November 2021
Comment from uk.trustpilot.com
THE WORST FIRM i EVER DEALT WITH IN MY LIFEThe fact they dont respond to reviews on here says it all

Marco Machine
17 November 2021
Comment from uk.trustpilot.com
I been a customer with paddy power more than 2 years and I need to say is not a very good experience being their customer, I noticed more Im loyal and more they treat me badly, I play lots of their promotions more than 200 hundreds along I been with them and most of them I dont win anything, theyre saying I didnt win this time but the one I win I always get the last price, I asked them many times how this promotions draw works but they can never tell me how or who Decide who gets the first price or last or nothing. I thought very highly of them in the beginning but now is just a big disappointment. I used get a bonus every Wednesday now is been more than 3 months I dont and every time I contact them theyre saying try next week. I been so loyal to paddy power but I feel theyre taking the P..s especially when Im a VIP customer but they dont treat me like one far from that. I told them if I go to a casino and Im VIP I get free meals or tickets for a show or a night in the hotel . If I was an online Casino owner and my customers are VIP I treat them like one and make sure theyre happy!!

Carly
17 November 2021
Comment from uk.trustpilot.com
it is unbelievable that we are allowing gambling commission and william hill to keep stealing users money! this only demonstrates how corrupt the gambling industry is!! i have only found one company so far, who helped me get my money back after william hill refused today out my winnings and return my deposit. thisisgambling.com they are doing everything the gambling commission should be which is protecting customers and preventing crime!

kelly
16 November 2021
Comment from uk.trustpilot.com
The usual game i play has been back on site 3 deposits on this and only a 40p win??? Really. Seems being of the site the RTP is 0.

Dan
16 November 2021
Comment from uk.trustpilot.com
Couldnt give one star otherwise I would, be greatful even got one. Deposited on paddy power, won some money. When I withdrew my account was suspended. All ID given to them as they requested, account verified yet 3 weeks later my account is still suspended with no communication what so ever. Customer service is a load of rubbish and they cant even help. Would avoid paddy power at all costs as they will just take your money and suspend your account.

Alison
16 November 2021
Comment from uk.trustpilot.com
Still as vile as ever I see!!!! Don't waste your time or money on this site,it's ALWAYS over is seconds & no fun AT ALL. You've had enough of my money,its a shame I cant put screenshots on here,I'm happy to prove how bad they are ???????????

Alex Lawson
16 November 2021
Comment from uk.trustpilot.com
Easy to use, quick in payouts. Worth giving them a try
Evgeniya Kardasheva
03 August 2022
Comment from uk.trustpilot.com
Do not by any mean sign up with them online, or go to their casinos, total scam, they are offering promotions making you to bet and not rewarding you the promos after that.
Do not by any mean sign up with them online, or go to their casinos, total scam, they are offering promotions making you to bet and not rewarding you the promos after that.