Grosvenor Sports PLAYER REVIEWS(1315)

smoke dog
08 May 2021
Comment from uk.trustpilot.com
Don’t play this site I’ve been playing here for 3 years I’ve never won I must be 60000 down without 1 win this site is so rigged Ive gone gambling commission I’ve recorded every session I’ve played I’m sick to death of these sites just taking and taking they say it’s random if it was surely I would of had a win

Lokesh Kumar Dwivedi
08 May 2021
Comment from uk.trustpilot.com
One of the best online casino i ever played. Super fast transaction. Good winning. Highly recommended. Not sure why negative comments.? Thanks

Allan bathroom fitter
08 May 2021
Comment from uk.trustpilot.com
Has anyone had experience as bad as can be with grosvenor online slots? If you want good choice of games and good staff its great. If you want features or to win avoid like the plague!! Features are rare and if you are lucky enough to get one I guarantee it will be disappointing. I recently got 0 on a 10 feature i got 4 on a 4 feature and regularly only get double figures on 3 4, and 5 pound per spin defies belief and yet I keep thinking site will do something to no avail yet if I play on admiral or genting I may lose in the end but at least I get a fair game that plays rather than a continuous decline .

Bigmansam
08 May 2021
Comment from uk.trustpilot.com
I just joined this site two weeks ago and have had a good run of luck, I have withdrawn multiple times and been paid within 3-4hrs to pay pal no problem if this site is a scam I don't see it.

Allan bathroom fitter
06 May 2021
Comment from uk.trustpilot.com
Good online games but everyone will find that competitors genting is at moment paying much more often by 10 fold . Bonuses are very small payouts and hundreds of pounds between features

John C
06 May 2021
Comment from uk.trustpilot.com
Be very wary of this company - they lack decency integrity and any honesty. They have withheld winnings based on some random spurious "audit" one day after speaking to an operator about my winnings. Next day they refuse a bet and a "random" audit is started. Basically they are fine when you lose but do not dare win as they will not pay you - a disgrace of a company who should lose licence.

Gary
05 May 2021
Comment from uk.trustpilot.com
I am yet to find a poker experience that is not completely rigged. Then I thought Grosvenor they are a reputable company. But yet again a pile of S**t. People going all in on 2/4 and flopping 229. I played a tournament and in the 15 minutes I played I saw KK 4 times QQ 3 times. It’s just not real. These online poker games resemble more like bingo it’s just luck. When you finally get forced all in a big stack will play against you and it don’t matter what you have you will lose. Even if you have AK someone will go all in with 5/6 and hit there straight. Grosvenor you are ripping everyone off just like all the other apps. It’s so frustrating during lockdown when the only option is to play online. If one Company come up with a true to live poker app I think they will clear up. Please do not come back with your usual patter “sorry to hear you’ve had a bad experience but we can assure you all the cards are randomly generated blah blah blah - BS

Rosanna
01 May 2021
Comment from uk.trustpilot.com
To the management I'm a new player in your site! I'm a member of many casinos on line! Almost 500 pounds deposit all I won is 40 p!! This is the worst casino I have ever played on! Your daily free spins is confusing! Your site freezer in between games ! Your pay out are the worst ! How is this Casino monitored?? Something is definitely wrong!! 500 pounds later all I won less than 1 pound!! This is a constructive criticism ! Take it seriously especially coming from a new player!

john david
25 April 2021
Comment from uk.trustpilot.com
disgusting company they take advantage of you and let you gamble away your life if you are a problem gambler. however, if you actually know what you're doing and win a bit, they limit you to 86p stakes. horrible people

Mr Hunter
24 April 2021
Comment from uk.trustpilot.com
0 Stars. They settle bets incorrectly, don't stick to their own promotions. Raised a complaint and got no response, a customer service agent offered me a 10 free bet but never added it to my account. They've settled bets wrong again and just tell me wait 10 days. customer service have no clue and are consistently unwilling to help, complaint team don't respond and they also seem unsure about subject access request and the information commissioner. Avoid this company at all costs if you enjoy gambling. I'm sure they will respond apologising but it doesn't sort any of the previous issue and the fact it got to this point

Arkadiusz
24 April 2021
Comment from uk.trustpilot.com
I know gambling is a risk but I play alot on this casino and others. But today is last time, NEVER win on this casino. Poor selection of games and like I said before I play a lot there and never withraw anything not even go above profit from deposit.

Caroline
19 April 2021
Comment from uk.trustpilot.com
Thanks for the automated reply.Which wasn’t at all personal to my review.. Nevertheless I just feel that if I am playing a 1.50 bet on a game - I expect a better return on a game then 40 in bonus when I know this game has the potential to pay over 1000 which I have had many times.. Yes I know games are random but having tried this for months just feel that for money put in it’s just not paying as it can... I have been much luckier at the casino winning thousands on 1 and 2 bets so just realise I am at a loss playing on line on games that have potential but are just flat.. As like I said the bonuses do come often but you seem to pay out little bits knowing the customer won’t walk away comparing to what’s been put in... Never mind I’m sure things will pick up again for everyone soon.

Allan bathroom fitter
18 April 2021
Comment from uk.trustpilot.com
Online is strange, in the fact that everyone i have spoken to say all games not paying out at minute. It seems its same for everyone across the board . I've had one feature that payed nothing after depositing 800. Previously had a feature on 4 pound per spin which paid 4.00. And that was one of the high moments. Unfortunately gaming commission say they check regularly but how can you possibly check the percentage payout in the life time of a machine? And if its a known quantity of 96 percent payout then how can payout be random? It can't be a known percentage and random at same time! Also what is reason for rtp online being different on line to land based casinos? Anybody know? Other than push online edge for the house.

Km
15 April 2021
Comment from uk.trustpilot.com
Sports part of site showed a meeting. Placed a bet in good faith and looked at the screen showing the event and the event had already ended and the site was still taking bets on the event. Customer service no use, second time this had happened and tried to wriggle out of it. do not use, complaint logged

andrew thomas
14 April 2021
Comment from uk.trustpilot.com
Another that's sadly changed for the worse. Not only have some of the Games I played for years been removed, But Truly even minor wins just dont happen anymore. But the most annoying thing are the popups.. they keep "suggesting" upgrading the account and even when you click dont show again it does. Then How would you rate the visit today. Its only nostalgia i've kept the account open, Even that is nearly gone now. Wanted to give an update. The popup's asking to upgrade the account then when you click on the clink fails to work is a lot better. It only happened twice in 40 mins. not every other second.

Josh Brooks
10 April 2021
Comment from uk.trustpilot.com
most unclear promotions of any betting company missed out on two offers now as the Terms and conditions are incredibly unclear the live chat is no help either

-> FERNANDO WESLEY <-
08 April 2021
Comment from uk.trustpilot.com
I've been playing with this casino and after I won they blocked my account and they didn't pay me the 1500 I won .... Already reported to the authorities I hope they fixed ... Guy's don't play with this brand they are thieves

Vincent Douglas
08 April 2021
Comment from uk.trustpilot.com
It's always a pleasure to go on your site. Brilliant games. Easily explained. Keep up the excellent work service. 👍

David ocran
07 April 2021
Comment from uk.trustpilot.com
It has to be by far the worst casino I have ever played, they lie over the phone with no shame, they mislead you on all the offers, they cheat you with promotions, very rude customer services. Please guys spend your money on other sites which appreciate you been a member or customer to there site.

Alan Osborne
07 April 2021
Comment from uk.trustpilot.com
Receiving free offers despite not risking money on Grosvenor due to a bad experience when I first joined

Howard Gore
06 April 2021
Comment from uk.trustpilot.com
Crooks Don’t deal with these extorting bunch of c****s! Not willing to investigate there dodgy slots! Same as Mecca Bingo another bunch of shisters you should stay right away from! Please don’t deposit any of you’re hard earned money with this firm (The Rank Group) you may aswell just throw you’re money down the drain as you are on a loosing streak before you even start! Use Dream Vegas or Casimba instead as slots play fairly! And also emails they reply to you with are all just copied and pasted so obviously they probably just have a department that just does this all day and doubt they even read you’re complaints!

Keirron Neal
02 April 2021
Comment from uk.trustpilot.com
250 pounds on keybet wasted then it's start coming up with errors and won't let me play. I've just about had it with this site

Cord Richard
30 March 2021
Comment from uk.trustpilot.com
Where to start. Playing slingshot roulette today. Ball landing in number 18 which I had. Nothing paid. Then automatically spun without me touching repeat bet landing in number 20. Nothing paid. Contacted live chat apparently malfunction. Yes on my best number cheats. But to top it off it happened again 3 hours later. When history of numbers appeared number 20 was missing. Sort your crap evolution rigged software out. You can keep all of these games. People you have got no chance. Spend ya hard earned money on your families and don't give to these crooks.

Lee M
30 March 2021
Comment from uk.trustpilot.com
I have to say, their casino and welcome offer is fantastic, amongst the best I've seen online. I'm quite new to online slots/casino and I really enjoyed the range of slot games. There were a couple in particular that I will definitely be back to play again. Had a great time and cannot fault them. Thank you x

Haydn Morgan
26 March 2021
Comment from uk.trustpilot.com
Don't use their poker site. It's full of bots which will call anything no matter what you do. Been noticing suspicious play for weeks now. I played for years without any problems but I wont play on there anymore until they manage to get rid of all the bots.

graham tisdale
26 March 2021
Comment from uk.trustpilot.com
Do not use this site. its rubbish. they are probably the must incompetent casino on line. you have little chance of winning anything the b j tables are a joke never seen so many low cards dealt every hand. your doing well if you can manage 19. the dealer will always 9 times out of 10 draw 20 21, while you sitting there with 12-13-14 15. stay clear of the site there are plenty of top sites out there, OJO being the best

Sean
25 March 2021
Comment from uk.trustpilot.com
Excellent site with full range of casino games slots and plus is being able to place all sports bets

Marta Sontowska
24 January 2021
Comment from uk.trustpilot.com
Big Casino but no surprising as they scam players.They log you out during the play and disturb with suddenly poping out log on page where you already loged in.Scammers as big as they are.No surprise that Mecca does that as well.Highly not recommending.

Sean
24 January 2021
Comment from uk.trustpilot.com
Saw they had a sportsbook on oddschecker and gave it a go Hadn't even placed a bet and the responsible gambling team wanted to talk with me. At least let me place a bet before you start the lectures After looking at the odds I'm not missing anything. They are truly awful. Here's a tip for you, if you want to take bets you have to give competitive prices otherwise stick to casino

Lexie G
21 January 2021
Comment from uk.trustpilot.com
Excellent technical work to now get all aspects of your sports site working in the correct fashion! Great improvement and you are to be applauded..

Lexie G
20 January 2021
Comment from uk.trustpilot.com
Sports site is dismal. Avoid.

Craig
19 January 2021
Comment from uk.trustpilot.com
Signed up for a new account when you pay 10 and get 2 10 sports bets for free. Placed the 10 bet but never got the free bets. Went onto the online chat and they told me it was because the odds were boosted. If that was the case, it should’ve informed me of that or had a note next to say it stating that I’d lose the 2 10 free bets, rather than being in the fine print that I didn’t see. Made even worse by the fact I was going to use one of the free 10 bets for Coufal assist v West Brom. Cost me a fair bit of money so will never use the site again.

Lexie G
19 January 2021
Comment from uk.trustpilot.com
Hi Nicole, I'm pretty clear in the issues I have highlighted.. I'll check on your site on Friday to see if they have been resolved. Otherwise, total waste of time playing on your sports site.. 32RED Sports looks a better option that has sorted it.. not that I'd be in a rush to recommend them at all.

John
17 January 2021
Comment from uk.trustpilot.com
Notice!!! My experience with this company is terrible. I lost my money to this people and no one was talking about a way out of the mess. The customer care representative I spoke to kept saying there’s nothing they could do and then they stopped picking my calls or replying my mails. It was after I involved Mrs(lisamaris 23 ?? G Mi!) who filed a suit against them that prompted them to return my money.

Lexie G
17 January 2021
Comment from uk.trustpilot.com
Your sports betting site is unnecessarily poor. Obviously same as 32RED Sports but with one big frustrating difference. It is very difficult to wager on 'in play' with the bulky cumbersome design of your site. 'The event has started..' message repeats and as you know timing is vital for in play betting so perhaps your design team might like to revisit?

Stevie G
14 January 2021
Comment from uk.trustpilot.com
***Another casino company playing at bookmakers. Yet again totally awful odds on EVERY sport especially golf. What's the point in using them?

ray
12 January 2021
Comment from uk.trustpilot.com
Not interested in the Casino, only do Sportsbook. Decent betting site. Fairly good offers. Free bets when I least expect them. Fairly easy to navigate relative to some betting sites. They make it obvious when your bets not been placed, which I especially like.

smoke dog
12 January 2021
Comment from uk.trustpilot.com
Don’t ever play this site you never win I have been playing here for 3 years not had a win over 1000 I stick to sky Vegas a lot fairer with there pay out ive won more on sky in 3 months than I have on g casino in 3 years

Peter Plunkett
11 January 2021
Comment from uk.trustpilot.com
So I give Grosvenor a try exactly the same as every other online casino. Let you win first few deposits, and then absolutely rinse you for every penny. I only play live roulette and the last 3 days I couldn’t get 2 spins on the row after covering 25 numbers. 10 spins on the row it went next door to one of my numbers. Dodgy site stay away

Vlad Sergiu
11 January 2021
Comment from uk.trustpilot.com
Bad time ,not enjoy at all and i will not recomand use there online slots. self exclude in 2 days after register .

Wendy Tarr
09 January 2021
Comment from uk.trustpilot.com
I recently left a poor review after waiting for 10 days for a fairly large win to be paid. Following that I was fortunate enough to have another decent win - this time it was paid into my account within hours - thank you Grosvenor - a great improvement and really appreciated.

Damian
09 January 2021
Comment from uk.trustpilot.com
I just joined these and with in am hour closed my account the whole site is bad games have to load multiple times to then play with prolonged spins 1 minute I waited for a single spin should take no longer then 3 seconds would not use these

George Bravington
07 January 2021
Comment from uk.trustpilot.com
Great offers! They always stick by their offers and their customer service is excellent. Every offer I have done has been fair nothing stupid like 35x wagering etc. I would highly recommend!

Jamal Ahmed
07 January 2021
Comment from uk.trustpilot.com
Been a customer for years. Had the luck of winning a large sum of money and my account has been mysteriously locked. My account had been fully verified since day, and even one of the staff helped me link my account. I hope they can resolve this issue pronto. Don’t want to stop using this site.

Gary Mcmillan
05 January 2021
Comment from uk.trustpilot.com
I see Grosvenor Casino Churns out the same answer to all complaints. They reckon everything is fair and random. There is only one real answer and that simply is, they are liars, thieves and ponces. Try not to be their next victim, the only real honest solutiion.

Saulite
04 January 2021
Comment from uk.trustpilot.com
All is good and fast

Wendy Tarr
31 December 2020
Comment from uk.trustpilot.com
Have been a member for many years but not played online much until recently - was extremely lucky and had a fairly large win - that’s where the luck ends as, so far the win has not been paid to me - my withdrawal has remained as “pending “ in my grosvenor account for many days. - I have contacted them on two occasions and each time have been told that they are busy and will get round to it ASAP but are unable to confirm when I will receive my money! Very poor customer service and absolutely disgusting that they advertise on their home page that withdrawals are paid within a few hours! 5 days now and still no sign of my money. Cannot recommend this casino.

G*
30 December 2020
Comment from uk.trustpilot.com
Nice first time bonuses in casino and online. Casinos are nice places IMO and the two in Glasgow each different and characterful. Nice place for a drink or a meal and a few spins. Online the live help are really polite and quick and importantly helpful especially at advising me on the small print of promos. Nice imaginative regular promos and new games keep me interested.

Gary Mcmillan
24 December 2020
Comment from uk.trustpilot.com
Absolute rigged roulette games. Seems to freeze you out when you may have a chance of winning. I feel this company has made the games so UNFAIR. I think i am a victim of a legal crime. Ive played roulette in casinos and betting shops so i am able to compare. U should refund my wagers as your app doesnt run fair and properly. Disgusting and Disgusted.
Dean
09 May 2021
Comment from uk.trustpilot.com
Lucky it let's me give 1 star. Would of rather 0 stars. All I can say is don't play this site. Its rigged. First time iv played this and will not play it again. Didn't get 1 win. Robbing tw***
Lucky it let's me give 1 star. Would of rather 0 stars.
All I can say is don't play this site.
Its rigged.
First time iv played this and will not play it again.
Didn't get 1 win.
Robbing tw***