Grosvenor Sports Review

Self excluded my self for six months in March 2020. Tried to log on in September 2020 without success. Contacted them by email on several occasions and was advised on each of these that due to COVID it was taken longer than expected. This has been going on for nearly 4 months now and it is clearly obvious they do not want to reinstate my account

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Rating doesn't surprise me. Graphics embarrassingly bad and RTP is truly shocking. At least dck Turpin wore a mask

If they did this on their land based casinos all hell would break loose

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Regular casino visitor and on line player,
The grosvenor site is worse than their actual establishments.
I signed up and made a deposit to which they are very quick to take, so now time to play!! No such luck, site won’t load properly and when it does it freezes and I time out before I can play my hand. Perfect wifi connection as proved when I moved onto Aspers on line and played with no issues at all.
All in all I’m out of pocket without even playing. Grosvenor you are a joke!!!!

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Awful site awful service awful support system absolutely rigged to high heavens

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don't use your time here I won 800 they threw me 225 and did not pay 585 scams and now still requires all manner of trial as I give evidence they ignore me

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I am not surprised to see so many complaints about the online service at Grovesner. No real direction to the site, way too many terms and conditions for impossible bonuses, and more explanations when you take a clean win on anything. A waste of your time for a weak casino

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I have been a loyal grosvenor casino customer for many years online and in club. I had always felt very positive about them, I took part in the weekly promotions online and regular in club VIP events. I always found the customer services to be excellent. Then during lockdown restrictions they blocked my account without an explanation. There is no telephone customer services open. The only route of contact is via email. I contacted the email customer services and my account was re-reviewed with lots of new evidence and was then reinstated. Then months after I visit in club and can't enter with no note of explanation put on the system. The online system had forgot to take the restriction off. I then go back and email customer services to remind them to lift the restriction for in club who take weeks to respond and then email back that the account can't be reinstated. Even though I have confirmation it already was months ago. I can see from the many recent reviews that are on here that I am not the only one experiencing similar problems. Also that the responses from grosvenor ask people to contact the rank email. However I am not convinced the different customer services such as rank and kyc are actually communicating with each other. They then take weeks to respond. They are losing at lot of very loyal custom online. This will then affect the in club business post lockdown restrictions.

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Do not use this website to play games they refuse to give money if you win, they come with allots of reasone to say is illegal to open a accout. I will take them to the court. Do not use they are scammers

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Yet another demoralizing session of roulette.

The ultimate proof that this is a crooked online casino is the fact that losing patterns are found on a daily basis.

Another 25 spins betting the middle line and zero and yet again only 1 winning spin. Every single day the same occurrence.

The saddest thing is these inhumane individuals make their money from addiction. Without addicted gamblers they make zero profit.

Alas even as we come up to the Xmas period they continue to steal customers money through immoral acts of falsehoods. They say the games are random yet they are based on a percentage payout. Just like fruit machines.

Hopefully trustpilot will not ban this post and bend over in favor of the bigger fish. It’s a shame trustpilot can’t force Grosvenor to come clean and be honest.

My advise, and it is only advise, if you have a gripe with Grosvenor, please do post a negative review with 1 star rating. Maybe if enough of us do it and get them below a 2 star rating they may actually start being a little more honest. Don’t hold your breath though. They refuse to answer simple questions.

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GROSVENOR CONTINUE TO REFUSE TO ANSWER…

GROSVENOR CONTINUE TO REFUSE TO ANSWER WITH HONESTY AND CLARITY.

Below is the request that I have made and the truth that you the players are having to battle against.

A dishonest online casino that continues to rake in millions in the belief that all players are ignorant of the true facts.

I urge you all to ask the same questions;

Grosvenor continue to remain silent and refuse to answer the most simplest of questions.

Q: Are players ability to win on roulette dependant on other players losing.

Grosvenor. Refuse to answer.

Q. Is the random number generator replicating the same percentages as a ‘live’ roulette wheel

Grosvenor. Refuse to answer

The importance here is the random number generator effectively makes the Grosvenor roulette wheel a glorified fruit machine. Every fruit machine that has ever been played is governed by a random number generator- it is not a new concept it has been around for decades and decades.

In other words if you harbour any ambition of winning on their roulette wheel you have to hope other players have played before you and lost. Grosvenor refuse point blank to answer this.

A real casino can lose money on multiple days – Grosvenor will never see a losing day as their percentage is guaranteed through the replication of odds through the random number generator.

The proof of this is extremely simple and they of course refuse to answer or respond.

The scenario is simple. Imagine there is only ever one live roulette wheel and one online roulette wheel.

Each day you have one bet on each wheel – you cover either red or black and a very small amount on zero. Let’s keep it simple and say 97p on colour and 3p on zero.

In a live casino basis it is possible to win every single day it is possible to lose every single day. You can win or lose alternate days and multiple days. Any combination you can think of is possible. You win you take the casinos money you lose they take yours.

Now we come to the online wheel. You will never EVER win nor lose every bet. The random number generator will ensure that you will always be behind – no matter how many consecutive winning spins you may get you will still always be losing over all – even though statistically you have the upper hand you will never ever be in front. You are absolutely guaranteed to lose the first two spins.

And that my friends is why Grosvenor is so despicable – nowhere will you find the truth on their website nor through dialogue.

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Not sure what all of the negitive reviews are for, better bonus' than anywhere else, paid out my winnings to my bank within hours of withdrawal, I'm docking one star as the poker does not seem legit, too many bad beats, another app where I have no confidence in my hand, and on slots it keeps logging me out, but for sports betting and live casino, it's fine.

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GAMES RIGGED COMPLAIN AND GET BLOCKED FOR GOOD I WAS WITH THESE 3 YEARS WITH NO PROBLEMS TILL DURING COVID I COMPLAINED ONE MINUTE THEY SAID I HAD A PROBLEM YET WHEN ASKED DURING COVID WHY WASN'T I TOLD ABOUT TIME PLAYING AS I DID FOR HOURS AND AMOUNTS SPENDING THEY REPLIED I DID NOT FLAT UP AS HAVING A PROBLEM NOT ONCE BEEN TOLD WHY MY ACCOUNT BLOCKED FOR GOOD OR MY COMPLAINT LOOKED INTO ABOUT BEING LOGGED OUT OF ACCOUNT DURING PLAY AND MY MONEY TO GO DOWN THEY IGNORE MY EMAILS CANNOT CONTACT BY PHONE THEY RIG THERE GAMES AND IF YOU GET ON TO THEM LIKE I SAID I WOULD VIDEO THE GAME PLAY AND BEING LOGGED OUT NEXT TIME I DEPOSIT THEM BLOCKED ME I'VE GOT THE FULL ONLINE CHAT IN MY YAHOO MAIL TO PROVE THESE ARE CHEATS I SPENT OVER 6 GRAND NOT ONCE WITHDRAWING TILL I COMPLAIN.And on here every one got a reply which shows up below revive not me no a comet. As they know I am right

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Absolutely terrible payouts avoid this website at all costs

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GROSVENOR CONTINUE TO REFUSE TO ANSWER WITH HONESTY AND CLARITY.

Below is the request that I have made and the truth that you the players are having to battle against.

A dishonest online casino that continues to rake in millions in the belief that all players are ignorant of the true facts.

I urge you all to ask the same questions;

Grosvenor continue to remain silent and refuse to answer the most simplest of questions.

Q: Are players ability to win on roulette dependant on other players losing.

Grosvenor. Refuse to answer.

Q. Is the random number generator replicating the same percentages as a ‘live’ roulette wheel

Grosvenor. Refuse to answer

The importance here is the random number generator effectively makes the Grosvenor roulette wheel a glorified fruit machine. Every fruit machine that has ever been played is governed by a random number generator- it is not a new concept it has been around for decades and decades.

In other words if you harbour any ambition of winning on their roulette wheel you have to hope other players have played before you and lost. Grosvenor refuse point blank to answer this.

A real casino can lose money on multiple days – Grosvenor will never see a losing day as their percentage is guaranteed through the replication of odds through the random number generator.

The proof of this is extremely simple and they of course refuse to answer or respond.

The scenario is simple. Imagine there is only ever one live roulette wheel and one online roulette wheel.

Each day you have one bet on each wheel – you cover either red or black and a very small amount on zero. Let’s keep it simple and say 97p on colour and 3p on zero.

In a live casino basis it is possible to win every single day it is possible to lose every single day. You can win or lose alternate days and multiple days. Any combination you can think of is possible. You win you take the casinos money you lose they take yours.

Now we come to the online wheel. You will never EVER win nor lose every bet. The random number generator will ensure that you will always be behind – no matter how many consecutive winning spins you may get you will still always be losing over all – even though statistically you have the upper hand you will never ever be in front. You are absolutely guaranteed to lose the first two spins.

And that my friends is why Grosvenor is so despicable – nowhere will you find the truth on their website nor through dialogue.

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AVOID THESE CHEATING THIEVES

3 consecutive days 25 spins on roulette 1 win each time.

There is nothing random about this online casino. It is just pure evil and stealing from innocent members of the public to feed their own pockets.

There is zero fair play, zero honesty.

Please please please do not make the same mistake as me.

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YET ANOTHER SHOCKING ROULETTE SESSION

75% of the board covered

100 spins

57 empty spins

This is now virtually a daily occurrence.

Don’t play here unless you like to be conned of your money. There is no fair play here.

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I was so depressed when I wasted my money at grosvenorcasinos.com I was like a dead-end. But finally, I was introduced the real professionals (BTCArbitrage .live😘) . I always suggest to everyone because it gave me so much profit that I can buy my dream car now.

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I’ve played on a lot of gambling sites
And yes I know you lose but I play the same slot pyramid pharaohs tiles slide down
And I enjoy it this is the first time I’ve played with grosvenor and will be my last I did not take any bonuses but soon as you do 1 bets forget winning go 20pence you will win but the odds are terrible like 4 pence back
Stay away from this site they just take your money there odds back are awful 400 and best win was about 70 no big wins played this on other sites you get could payouts this defo is a scam site give it a wide berth

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I will never play Poker again on this website… Absolute Joke

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Should be closed down. Visited the Swansea branch for three weeks, machines can't read the new bank notes, you have to buy a cash credit to put in the machines of any sort. Reported by it and they all say I will look at it…..my a**e. I do hope you close through lack of custom. It's al you deserve.

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DISGUSTING DESPICABLE IMMORAL THIEVES

A further update to the below.

Another 624 spins today

1 feature
16 free spins
4.80 won

That now makes a total of
1,585 spins
3 features (over 500 spins average to get feature)
44 free spins
6.24

The above represents over 500 deposits

I utterly resent not being able to rate below 1 star.

Where is the fair play
Where is there remotely any value for money
Where is the enjoyment

None.

Dirty thieving trash scum of human beings without any sense of shame.

IMMORAL THIEVES
IMMORAL THIEVES

As a further update to previous posts:

EYE OF HORUS

961 spins
2 features (total 28 free spins)
1.44 won

Totally immoral and bereft of any sense of fair play.

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IMMORAL THIEVES

As a further update to previous posts:

EYE OF HORUS

961 spins
2 features (total 28 free spins)
1.44 won

Totally immoral and bereft of any sense of fair play.

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Despicable Immoral Thieves

Never, ever play on this site.

No-one has a divine right to win – we do however have an absolute divine right to fair play and honesty.

Sadly Grosvenor have zero morality when it comes to serving fair play.

They are as crooked as any rogue online casino you have ever read about.

They go on about how each spin is random but it simply isn't true. Having a random outcome means having software that doesn't have percentages encoded and their random number generator replicates percentages which effectively means ever single game you play is like playing a fruit machine. Your chances of winning are entirely, ENTIRELY, dependent on other players losing. Grosvenor are the pimp who takes a cut regardless of who wins or who loses.

If you have an account do yourselves a favour and request a lifetime ban.

If you don't have an account put it down on your 'avoid at all costs' list.

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Scam alert AVOID AT ALL COSTS

GROSVENOR CONTINUE TO REFUSE TO RESPOND

THEY ARE SO FRIGHTENED TO ADMIT THE TRUTH THEY ATTEMPTED TO GET MY POST REMOVED AND FAILED

Grosvenor continue to remain silent and refuse to answer the most simplest of questions.

Q: Are players ability to win on roulette dependant on other players losing.

Grosvenor. Refuse to answer.

Q. Is the random number generator replicating the same percentages as a ‘live’ roulette wheel

Grosvenor. Refuse to answer

The importance here is the random number generator effectively makes the Grosvenor roulette wheel a glorified fruit machine. Every fruit machine that has ever been played is governed by a random number generator- it is not a new concept it has been around for decades and decades.

In other words if you harbour any ambition of winning on their roulette wheel you have to hope other players have played before you and lost. Grosvenor refuse point blank to answer this.

A real casino can lose money on multiple days – Grosvenor will never see a losing day as their percentage is guaranteed through the replication of odds through the random number generator.

The proof of this is extremely simple and they of course refuse to answer or respond.

The scenario is simple. Imagine there is only ever one live roulette wheel and one online roulette wheel.

Each day you have one bet on each wheel – you cover either red or black and a very small amount on zero. Let’s keep it simple and say 97p on colour and 3p on zero.

In a live casino basis it is possible to win every single day it is possible to lose every single day. You can win or lose alternate days and multiple days. Any combination you can think of is possible. You win you take the casinos money you lose they take yours.

Now we come to the online wheel. You will never EVER win nor lose every bet. The random number generator will ensure that you will always be behind – no matter how many consecutive winning spins you may get you will still always be losing over all – even though statistically you have the upper hand you will never ever be in front. You are absolutely guaranteed to lose the first two spins.

And that my friends is why Grosvenor is so despicable – nowhere will you find the truth on their website nor through dialogue.

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Jus signed up through a link that gives you a bonus for casino on first 3 deposits (upto 700 bonus). Upon signing up and giving them all my details, they will only give me a 20 bonus! Terrible site, took my details, now refusing to honour the promotion, which is the reason i signed up with them!

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AVOID, AVOID Grosvenor sports and casinos! I agree with all the negative feedbacks because there is truth in them based on my actual experience. Go to other online betting apps, they are lot better and more fair than Grosvenor which appears to be supportive and fair in particular the staff but its platform is not. I stopped and closed my account as I could not withdraw my money at my disposal. Avoid this betting site – NOT GOOD AT ALL!

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Grosovsnor casino locked my account for ever as when I complained with the online chat every time I was playing games during g game play get logged out for no reason about 5 to 6 times a game and still taking my money more in fact when I complained for the third time I was told why haven't I every withdrew as for last three years spent a lot then he put a limit per week of what I could spent then I said I would prove what happens next time I play I would video it my account was blocked saying I spend to much money during covid I well over spent due to hundreds and more of emails and spins etc I spent nearly 5 grand during covid not once anyone saying I've played for hours or how much ime spending etc now my account fully blocked for ever reply I get I've got a gambling problems yet I asked why was I allowed to spend so much money and time in hours allowed to with anyone telling me during covid then got told my account dint flag up that I had a problem so nothing g was done so my account was blick due to me having a problem yet not flagged during covid as I dint have a problem they just reply same d cap nothing about the games I play log me out and my money goes right down I've got all the proof of the online chat I got a copy sent to my email address as they said I've not complained before so I felt cheated and encouaged to depsit more and more and to be honest as my games I play to show up error code and ended up playing ones I could only get up I dint stand a chance of wining nothing during covid other online company's set a certain amount of which gamblers van deposit and get reminders of length of play etc not grosvenor cadino I even contacted manager dictor via email JOHNATHON SWZINE who has been with 7 different company's in ten years as off COMPANY HOUSE tells you not staying at a company long to be completely ignore thinks he better to reply but it's us fools who at our lowest in covid encouaged us to gamble more than every complain get locked out for good after taking money and ime not the only one who thinks there games rigged some of my mates same happen to them they dint spend much like me I've got other issues but not putting on here as ime taking future action THIS COMPANY is MASSIVE AND WAS MY BEST BUT DURING COVID THEY TOOK THE MOST PROFIT THAN ANYONE COMPANY HOUSE PROVER THIS. Cos they let people during covid to loose stay away they shouldn't be even allow to stay open online and I will be commenting on every where I can till they answer me

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Yet another shocking display of cheating

3 days running playing roulette leaving 8 empty numbers and immediately hitting 5 from 8 empty numbers first 8 spins. The odds of this happening are shockingly low.

In fact this can only happen if the game is rigged to replicate a percentage out – the very question I have asked on multiple occasions and which Grosvenor refuse to answer.

Stay away from this miserable thieving online casino.

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Scam alert AVOID AT ALL COSTS

Grosvenor continue to remain silent and refuse to answer the most simplest of questions.

Q: Are players ability to win on roulette dependant on other players losing.

Grosvenor. Refuse to answer.

Q. Is the random number generator replicating the same percentages as a ‘live’ roulette wheel

Grosvenor. Refuse to answer

The importance here is the random number generator effectively makes the Grosvenor roulette wheel a glorified fruit machine. Every fruit machine that has ever been played is governed by a random number generator- it is not a new concept it has been around for decades and decades.

In other words if you harbour any ambition of winning on their roulette wheel you have to hope other players have played before you and lost. Grosvenor refuse point blank to answer this.

A real casino can lose money on multiple days – Grosvenor will never see a losing day as their percentage is guaranteed through the replication of odds through the random number generator.

The proof of this is extremely simple and they of course refuse to answer or respond.

The scenario is simple. Imagine there is only ever one live roulette wheel and one online roulette wheel.

Each day you have one bet on each wheel – you cover either red or black and a very small amount on zero. Let’s keep it simple and say 97p on colour and 3p on zero.

In a live casino basis it is possible to win every single day it is possible to lose every single day. You can win or lose alternate days and multiple days. Any combination you can think of is possible. You win you take the casinos money you lose they take yours.

Now we come to the online wheel. You will never EVER win nor lose every bet. The random number generator will ensure that you will always be behind – no matter how many consecutive winning spins you may get you will still always be losing over all – even though statistically you have the upper hand you will never ever be in front. You are absolutely guaranteed to lose the first two spins.

And that my friends is why Grosvenor is so despicable – nowhere will you find the truth on their website nor through dialogue.

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Absolutely disgusting site. I have been gambling for a while on various different sites over the years but like these many reviews tell you this site is a joke. I won a small fortune and when it came to withdraw these funds (bare in mind I have withdrew from this site many times) they are wanting to create unnecessary issues with my winnings. Imagine we all acted like this every time we lost. Honestly i will never be using this site again. I think I will stick with 32red.

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I’ve been a Black Card “VIP” with Grosvenor for several years spending several thousands every year.

Today without any explanation, they closed my account without notice stating the below in an Email;

“As per our website's T&Cs, we have decided to close your account and will no longer be providing you any services from our company or any of our sister companies under the Rank Group name; this will also extend to our land based establishments.

11. Closing your account
11.1 We reserve the right to close your account or withdraw the website at any time and we will use reasonable endeavours to notify you of such closure or withdrawal.

We are unable to provide you any further information on your account closure and in accordance with our T&Cs we do not need to provide an explanation. We must also stress any further communications in regards to the above will not be responded to. Please consider this our full and final answer on this matter.”

This is a very odd, erratic decision without any explanation whatsoever especially as I’ve been a very profitable player for them over several years.

I have deposited several thousand pounds with Grosvenor this year and they all of a sudden want to close my account.

In the last week I’ve made several deposits and all of a sudden they cut me off without giving me a chance to win anything! Unreasonable, unprofessional and completely deplorable.

These kind of cowboy antics must stop in this industry. Complaint will be going to the gambling commission and BBC Watchdog.

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When they talk about fixed match I see it as a scam,but now I believe that fixed match is in existence and I strongly believe that the only person that's has access to fixed matches is KING_TIPS2, whom I found on Instagram and for the past few months now he has proven him self( respect sir) I have made over millions of pounds with him and his fixed odds ..work with him if you wanna make money

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This is my comment and feedback. I don’t need to say anything anymore about grosvenor because I think many customers have said enough about the quality of apps and services. My advice is if you value your hard-earned money and would like to play online such as sports betting, DO NOT TRY GROSVENOR SPORTS ONLINE BETTING or you gonna give yourself a hell of a headache due to frustration like I experienced. A dismal experience – very slow app, always crashing and doesn’t let you give an option to withdraw your money of your own choosing which payment card you want to use to where the withdrawals go. The app says to prevent potential fraud so they split the withdrawal amount if you have two or more registered payment cards. All my payment cards are genuine in my name but when I want to remove one of my payment card because I no longer use it, the app won’t allow you to do, so everytime I withdraw my winnings it goes to the card that is no longer in use but the app won’t allow you and rejected all withdrawals and comes back. I have two more registered cards apart from the one that is no longer in use which grosvenor won’t allow me to remove, but I can’t use those two registered cards for withdrawals because they said this is to prevent potential fraud. My point is my case is not a potential fraud. They cannot apply the full force of the policy if the case is deemed to be not a potential fraud. All those cards are in my name. I even sent them via email an evidence but to no avail. Absolutely dismal experience.
Anyway, fellow user of online gaming and sports, I don’t want to make any judgement about grosvenor, I am only writing a story in behalf of my experience with using the app or site. You can try it if you want but write a review of your own later and tell your story because all those negative stories they experienced I say with no doubt might be true.

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Disturbing Lack Of Transparency

I have over several days requested from Grosvenor to confirm whether the ability of each player to win is dependant on other players losing.

They refuse to answer the question instead pointing to ‘random number generator’.

Just to be clear a random number generator has been used in fruit machines for over 50 years and they are all governed by a percentage payout which means your ability to win is 100% dependent on other players losing.

Grosvenor casinos are refusing to answer this basic question which speaks volumes for the truth.

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SHAMEFUL ONLINE CASINO

Absolute thieves – this is a disgraceful money thieving online site.

Roulette is the worst online. Not you can add their slots.

Eye Of Horus at 40p per spin.
Feature = 12 free spin – awarded twice more within the feature – total 36 free spins within 1 feature. 4.48. I had 3.04 after the 3rd spin so effectively 1.44 for 33 free spins. Disgusting.

I have the video to prove it.

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They allow you to make an account without verifying firstly!
Once you win money then they limit your account and make the verification process longer than 8 days now.

I have asked to change address as I accidentally put my family house address on sign up.

I have an ID which shows this address but they still refuse.
They are adamant that I cannot access the money in my account.
Total SCAM!
There’s documents to show both addresses and they refuse just because I’ve won.

AVOID BECAUSE THEY TAKE YOUR WINNINGS AND DONT REPLY FOR DAYS AND DAYS

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DESPICABLE ONLINE CASINO

Absolutely shocking – been playing roulette for over a week and refuses to give number 26.

Can't imagine how many hundreds of spins.

Avoid this casino, tell all your mates never to sign up. The customer service is shocking – same standard answers – like listening to a robot. They simply do not care as long as you lose and rape you of your money.

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I had a sound issue, the box for sounds in settings wasn't √. Initial glance at opening screen there's a fair to learn and navigate but quickly learning the ropes. Would be good to have a pre check button as well as fold to any bet.

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Unnecessary repetition signing in then moat of the time the sports app crashes for no apparent reason. I can’t blame my wifi and device for causing the app crashes because I use fiber optic virgin broadband with highest mbps speed in the current market and uses latest iphone model. Also, once you win a bet it does not display the exact amount of your winning instead the tricks you into cashing out the wrong lower amount of your winning bet. You can’t easily cash out as well as ypu lile when your winning because the app is waiting for the right time that you get the lowest amount offered or you cannot cash out at all when the app anticipate a change of. Score in the game. Over all, in my opinion as user of online gaming app, the quality of grosvenor sports app is very unsatisfatory and at times frustrating. A little bit unfair to their customer who expect a high quality service considering grosvenor ia widely known in the gambling industry. Grosvemor only deserves a 2 star review from me because they would transfer payment in the bank very quick. A dismal experience is what I had considering I expect a good quality service of this type of company in the gambling industry. Grosvenor there is still have time to change before you lose thousands or maybe millions of custpmers who play online gambling. Remember there are lots big competitors out there who can put you into administration if you don’t improve and play a fair game.

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The most awful site I ever played on. Full of errors and bugs. Can't play for 2 minutes, error 212,account management etc appears on the screen. Nice way to destroy the game and also I want to mention that from 200, all in bets of 0.80 or 1.00, biggest hand was of 10 quid, and no bonus. Avoid as much as you can this petty excuse of a casino.

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SCAM ALERT – AVOID THIS CASINO
THEY REFUSE TO ANSWER SIMPLE QUESTIONS
I HAVE ASKED AT LEAST ON 6 OCCASSIONS AND THEY REFUSE

It's very simple: I have asked on numerous occasions for Grosvenor Casino to confirm yes or no whether the ability of players to win on roulette is based on other players losing.

Does the random number generator behave in the same way as it does for slot games in the sense that it replicates the 'actual' percentages of winning. In other words if it does then we the players are not getting a truly random spin like we would in a real casino.

The question has also been asked if there was only ever 1 online roulette wheel and only 1 player could that player win every single time – the odds clearly are extremely small, however if the possibility exists in a real casino will it be replicated if Grosvenor only had 1 online wheel.

They continually refuse to answer the question simply because it would reveal the truth.

That roulette spins are not truly random in the true sense that we understand the word. The randomness is based on a percentage being replicated through software.

Time and again they refuse to answer.

Man up and tell the truth.

Don't response with 'games are tested', 'we are sorry to hear…'. blah blah blah.

Just answer the questions here so that everyone can see them.

The more you ignore the questions the more i will post starting with scam alert.

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I joined this site last weekend because they had one of my fave slots Fishing Frenzy Megaways. Oh boy – I should not have bothered. After the initial 2 days of what we call 'The honeymoon period, where sites tend to be nice, I didn't break even. On 15th Oct I deposited 700 without a single bonus round and the highest win was 12,,,imagine that!! Yesterday 500 and not much at all and today I have deposited 1100 and the best bonus round on Fishing Frenzy paid 76…just six bonus rounds over the course of 5 hours and the last two bonus rounds 'The fisherman' didn't even show up!
Really wouldn't recommend this site to anyone that works hard for their money and wants to enjoy playing slots.

They have sent ridiculous emails, reminding me of all the tools they have to safeguard overspending but they should be addressing the total lack of fair game play. I have played on these sites for two decades and this has to be one of, if not THE, worst online.
I realise there's highs and lows to gambling, with no guarantees, but for the money deposited over the course of the week – the last three days especially – I found this site dismal.
Do yourself a favour…..go elsewhere!

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Absolutely shocking site, reels out of sync making it unplayable and the roulette cuts out without spinning then saying you lost, no live chat available, zero customer service unplayable games, avoid them at all costs

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HI SCAM ALERT

I will continue to post until Grosvenor Casinos respond in a truthful manner and not simply repeat their standard issue responses that do not address the questions asked. Yet again I post their response so you can all see how they deliberately do not answer the questions as the truth will lead you all to cancel your online accounts.

Please see below and make your own minds up – it is clear they are deliberately not answering the question as the truth is very simple.

Every time you gamble online your chances of winning are 100% reliant on other players losing.

Do not under any circumstances believe you are playing against Grosvenor. This is not a case of you against the house – it is you against every other player. Their random number generator simply replicates the percentages and they take their cut.

HIGH SCAM ALERT
HIGH SCAM ALERT – AVOID

I have requested from them time and again for them to confirm the ability to win on their games is entirely down to other players suffering losses. For them to confirm the random number generator they go on about is not configured to pay a certain percentage (i.e. to replicate the percentages of a casino).

For them to confirm that if only 1 online machine existed it would be possible for the 'house' to make a loss.

They refuse to answer these questions because they do not want it publicized that you the gambler that plays on their site is 100% dependent on other gamblers losing in order for you to win. That Grosvenor will never see a losing day as all their table games are in effect glorified fruit machines (imagine a machine with 37 reels – that would be roulett) and just like fruit machines they are governed by a percentage payout which they claim to be random (it is not – the random number generator merely ensures the percentages are upheld in Grosvenor's favour).

So Grosvenor, I ask you yet again – and please do not respond with fair play and RNG's. Just answer the questions so that we can all see the truth.

Reply from Grosvenor Casinos
9 hours ago
Hi George,

Thank you for taking the time to review Grosvenor Casinos, and we're so sorry to hear that you were unhappy with your experience with us!

If you would like us to look into any issues, or if you would like to discuss this further with us, please let us know by clicking the following link and completing a Contact Request Form. We kindly ask that you also let us know your preferred method of contact and a convenient time, and we can arrange to contact you then:

We look forward to hearing from you soon.

Kind regards,

Stephanie
Grosvenor Casinos Team

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Registered customer (stevejames11) and I’m voting with my feet after some Appalling customer service, which did no more than quote Terms and Conditions despite my offer of evidential data in their Own systems that proved my statements about Cash in my account being substituted for A promotional Balance with wagering requirements.
It’s a case of computer says no, and customer service staff employed to deflect any argument by doing nothing but quote legal terms that they don’t even understand.

I shall be sending them a data request (which they legally have to provide) and forwarding all data from my account to the Advertising Standards Authority, and the UK Gaming Commission, and the directors Mr Swaine, O’Reilly and Floydd can explain themselves to people they cannot ignore!

And if you’re thinking of joining…I suggest you Read the other negative reviews here, They’re all similar, and all talk about trust, and the lack of it. There are many reputable sites out there, and in my opinion, Grosvenor Casinos is not one of them.

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HIGH SCAM ALERTS

Despite several attempts Grosvenor Casino's refuse to answer the most simple question.

I have asked them so many times and they refuse to answer outright instead choosing to pathetically hide behind the response posted further below;

The question is very simple;

If there was only ever 1 online roulette wheel – no other games – is it possible for a player to spin one spin a day and either win or lose every single time they played.

The question is simple enough.

The odds of this happening are of course very low – but hypothetically if there was only ever 1 'live' roulette wheel played only by 1 player it is entirely possible to win every single time, lose every single time or any other combination.

I firmly believe that the random number generator essentially replicates the odds you see in a live casino which essentially means Grosvenor will always make a profit – they can never lose, which is not the case with a live casino.

They constantly refuse to answer this question.

Their most recent and pathetic response;

Hi George,

Thank you for your review, and we're so sorry to hear of your frustrations.

Although we understand your concerns and frustrations regarding your game play, we can assure you that all our games are fair and unbiased. We use advanced “Random Number Generators” (RNGs) to determine results and to make sure that all games have a truly random outcome. In addition to this, our games are constantly tested and regulated by an independent authority to ensure fairness at all times.

Further, all games may have a differing Return to Player (RTP) average and it is important to understand that the RTP percentages are averages achieved over a significant number of game plays and not each time the gaming machine is played. RTP for games is measured over millions of spins so customers will see higher variance in shorter sessions. For example, if a gaming machine displays an 85% RTP, you should not expect to win an average of 85 pence for every 1 you stake during a playing session. Guidance and regulations relating to RTP are set out by the UK Gambling Commission and further information can be found on their website.

If you would like us to look into any issues, or if you would like to discuss this further with us, please let us know by emailing review rank.com.

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