Grosvenor Sports Review

After previously writing a good review how wrong I was. Not only have they since scammed me out of my money but when I complained they suspended my account. I spent 400 on the site across different days and on a number of different games, and not one payout. Maybe got free spins once which gave a 20 pay. Absolute fix. When I challenged this I was told that it is all done randomly etc, but clearly it is not. Don’t play unless you want to lose your money and be told the same rubbish- it is not random or monitored. I will be making a complaint specifically about this site and the games I played and the individual who I spoke to who cancelled my account without my consent. They have my 400 now anyways so I’m sure they don’t care, but for everyone else thinking of spending your money on this site don’t do it! Go to casumo instead! much better payouts and better customer service, this is a fix.

Reply

Good company. Not many offers after initial welcome bonus. Decent app site.

Reply

You than your best,but i still can't deposit that,my bank said it ok on there side and other Purchases it's working

Reply

Great, fair casino with super fast payouts would highly recommend!

Reply

Great lay out, great offers, great promotions, feels very now. Enjoying it so far.

Reply

The slot machine I was playing today,Lucky Ladies Charm,was fixed to do everything to prevent me win at all…but other online casinos doing the same,.I know what I am talking about.

Reply

Not the best. Rtp’s must be really low. Lost a lot of money there and they never reply to any emails you send.

Reply

Thumbs up for Grosvenor

Reply

100 at 0.40p a spin. 1 Feature with expanding premium symbol. 4 Retriggers later(that's 50 free spins) = 20. Thanks, I'll play elsewhere. You have been warned. Just another scam casino. Avoid.

Reply

Verify account scam?

Customer service is really testing my patience! I have been waiting well over the 72 hours for account verification – I was instructed originally it would be completed quickly having providing everything document possible to ensure account safety verification. I have a lot of my own deposited money sat in my account I am unable to access and now in a struggling position! Customer services just keep making excuses up! I need my deposited money!

Reply

Suspended my account after only 1 day of having it open. Provided my ID & utility bill to prove and waited a week back to say that I breached the terms & conditions so my account is not going to be reactivated. No explanation why and won’t be able to get my winnings . DO NOT USE

Reply

Did not solve my issue…..I have used grovsnor Online and regulary use there physical premises to for years,an for no reason or warning stopped me making deposit or withdraws to the account…. when contacted all I got was a useless copy and paste response. On plus side i have saved thousands of as this issue has prevented me using site for a while…… Some rubbish about wanting to see my wage slips which is completely unessarry for someone who spends as little as I do

Reply

All faked slots. Rigged, scam

Reply

Speedy funds withdrawals, the best!

Reply

Based on the experience I’ve had with Grosvenor Casino for the past year, it’s been nothing but great, they’ve been loyal and sometimes good with bonuses, I’ve deposited a large amount overall, but i withdrew yesterday and it went through, all was completed, money hasn’t hit the bank yet. However, I’ve gone to log on today and it’s saying technical error, I hope you haven’t tried to pull a fast one.

Reply

I feel very good during my play with grosvenor Casinos,

Reply

Excellent service and look after clients well

Reply

Always payout with out problems like other sites

Reply

Not happy at all been with you guys for a long time and now they restricted my limit after taking loads of money it seems it has gone downhill in the past few years

Reply

Low stakes, still didnt hit a bonus on any slot after 50+ of play through 20p/40p stakes.

Reply

Very good ,not enough bonuses or free stuff overall pretty good really.

Reply

U r rubbing people…. all fixed

Reply

Restricted my account without explanation.

Reply

Put 100 quid on a game not even a bonus 20p 40p another game nearly 250 at 50pence or a 1.00 not even a bonus when get a win nothing much if win will take it all back even if switch to a different game found ut to expensive hence why took a break was no fun playing any more rather go to casino instead as no will get get a bonus at least

Reply

Seems like a great casino, I've only just joined and have not won anything yet, the layout is really nice and I'll keep using it I think and hope I get some wins soon as the slots do seem a bit like they don't want to give any features or bonuses, I guess that's just gambling.

Reply

4m 15s ) Jack: Thank you and am I speaking to the account holder?
( 4m 24s ) Kam lun Chang: Yes
( 6m 39s ) Jack: Brilliant thank you kamlun, let me take a look into this for you one moment please
( 7m 4s ) Kam lun Chang: Okay
( 12m 52s ) Jack: Thank you for waiting kamlun, I can see that account is currently suspended pending a random review. There are no updates on the case at this time unfortunately you will be contacted once the review has been completed
( 14m 41s ) Kam lun Chang: When. U are goin to keep saying this for ever
( 17m 10s ) Jack: Unfortunately due to the high volume of cases that our accounts team have to deal with there has been delays in call backs. The accounts team are working 7 days a week to ensure to ensure all customers are contacted
( 20m 14s ) Kam lun Chang: My account hasn't been looked at. It will take forever I can see. High volume as u say. It's like picking salt out of sand.
( 21m 20s ) Jack: I appreciate and understand your frustrations however at this time this is all we can advise until the review has been completed
( 22m 49s ) Kam lun Chang: I just dont quite understand u are quick enough to call when I'm winning but not when I'm losing.
( 23m 12s ) Kam lun Chang: I'll wait that's only thing I can do.
( 23m 55s ) Kam lun Chang: An hope I get my money back from my account.
( 25m 31s ) Kam lun Chang: Any big betting site companies dont even take that long. Are u thieves I'm just wondering
( 26m 37s ) Jack: I can only apologize for any delays in contact, I will make a note if this conversation on the case with the accounts team for someone to contact you. As a regulated company we do have to perform these account reviews in accordance with the rules and regulations set by the gambling commission
( 28m 43s ) Kam lun Chang: Like betfair bet365 william hill any big coming dont take so long. U say u are big casino company it is ridiculous on how this is happening to me.but ur doin ur job an u know no more
( 31m 35s ) Jack: I am unable to comment on another company's process all I ca advised is ours and unfortunately this is all the information I have regarding the status of your account

Reply

I was winning over 6000 an lost it back then deposit another 3000 an they've suspended my account under review been on live chat for the past 4-5 days an theyve hold onto my balance of 3150 an was told once complete they will call. I think it is a total disgrace that they didnt do all check before so each person no what they are betting. I think they are thieves an didnt do anything when I was winning an now I'm losing an they have hold onto my money. Account suspended for playing regularly. It's a total mess. I call them thieves an if they dont sort out my problem I will be commenting on trust pilot every day with a copy of there live chat. An will say to gambling commission for holding my money an not giving me it back.

Reply

Site is rubbish not a reflection of being in casino, basically most wins are half at best of what they should be for your stake. When you try and play games outside top 7 they rarely work , and usually freeze. Genting has far better platform that works.

Reply

I have to say this is truly poor casino,really average, bonus games pay like 2 or 3 pound:), sometimes your 12 free spins just spin away winning nothing. Absolutely do not play this fellas. Proper crap. Cheers. Just read all those reviews, bad one after bad one.

Reply

Hello, thank you for contacting our team

Please find below a copy of our chat transcript you requested.

Chat Started: Thursday, June 04, 2020, 12:57:27 (+0100)

Chat Origin: Grosvenor_Casinos_En

Agent Luke

( 9m 18s ) Luke: Welcome to Grosvenor Casino Live Chat! My name is Luke. How may I help you?
( 9m 25s ) Kam lun Chang: Hi luke
( 10m 6s ) Kam lun Chang: I have an enquiry about my account. I need an update been 5 days
( 10m 18s ) Luke: Let me take a look for you. Can I take your username please?
( 11m 15s ) Luke: Finally can you confirm that I am speaking with the account holder?
( 11m 21s ) Kam lun Chang: Yes I am
( 12m 19s ) Luke: Thank you Kam, you have spoken to myself and other agents requesting an update on this. you have been advised on multiple occasions that you will be contacted once the case has been concluded, until then we cannot advise you any further.
( 14m 4s ) Kam lun Chang: Yes an when is this going to happen. It's taking so long luke. I will write a bad review on the trust pilot everyday an stop playing from playing on the site as it is taking so long. It should be sorted out for customers shake honestly it's so frustrating
( 15m 31s ) Kam lun Chang: I've got my new card details in an would like my balance to be transfer over to me
( 15m 53s ) Kam lun Chang: At least give me my money back
( 16m 24s ) Kam lun Chang: I can send u my letter of new card details
( 16m 28s ) Luke: As I have advised, the case is being reviewed and you will be contacted when it has been concluded.
( 17m 21s ) When. I dont want to be waiting on a year I have other things to support besides u holding onto my money.
( 17m 56s ) Luke: We would not be able to give you a definitive time frame, as these reviews take a varying amount of time.
( 18m 23s ) Like what u saying maybe take a yeat
( 19m 10s ) Luke: As I have advised, there is no time frame for the review to be completed.
It's a joke

Reply

Avoid at all costs!

Really wish had read this site before joining and depositing money with this company. It's so re assuring companies like trust pilot exist to give the public a true reflection of companies like this in the eyes of the public. Play their online roulette it's a joke yes they will quote all games are random blah blah but a calculator could not even work out the odds the casino will produce everytime you play to stop you hitting a winning spin. Software seems really dodgy always seem to hit closest number to best staked number. Really hope the regulator reads sites like this and can investigate some of these companies

Reply

Very well run site easy to work

Reply

After signing up and uploading over 700 pound then another 400 the days ahead. I won nothing more then 5 pound and no feature on rainbow riches or any other game on 2 pound a spin or 1 pound a spin. I attempted to log in the day after and they'd shut my account. I rang up an was told I was shut for suspicious account. I was told to call back and never got through. When They did answer the line kept cutting off. Stick to sites you know. Gala. Buzz. Coral. All the big name places. These are con artists and nothing more

Reply

Although the slots are numerous and a good selection and variety, in my opinion it's impossible to have any sort of success as the win ratio is awful. Having tried on numerous occasions without any kind of decent win I am speaking from experience, I have used many many different slot sites and this one is probably the worst when it comes to having a fair and decent chance of showing any sort of profit. Yes there may be a win from time to time but you have to play the individual slot forever to get a decent return. I know slots are based on luck, but this site feels more like it will only drop a win once you have invested heavily. As I say, nice look and feel, but certainly not the place to go if you "feel lucky" and think a win may drop. I have tried my very best returning on so many occasions to give it another try but sadly with the end result. The cynic in me would claim this site is 'rigged' but no doubt the reply I would get would be the standard "we are monitored independently". Personally I would keep away from this one.

Reply

Grosvenor Casino is a great platform to enjoy playing your casino games. Lots to choose from and great daily prizes on offer. Didn't have to wait long to receive my winnings.

Reply

Excellent in every way

Reply

Enticed to place bets with this company with the promise of a promotion. When it came to receiving the promotion I was told I’m not eligible. No forewarning of this , only after bets had been settled. Refused to honour promotion. Had to involved IBAS who rightly found in my favour.

Reply

Great site and casino. Reliable. And friendly!

Reply

Does not offer good promotions and bonus.

Reply

Get rid of the Captcha thing at log on, it's extremely irritating and time consuming

Reply