Grosvenor Sports Review

Have been member of there club for years And it’s about 2 months i can’t deposit! I was asked to upload the bank statement and i did it . but no one replied! I’m not happy with them at all

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Dealer wouldn't pay my winnings because he claimed the bets was placed too late. I think because it was a 1.3k winning…. Shocking

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Have been member of there club for years thought try on line as they shut at moment please avoid especially slot most times pay you penny's and bonus few and far between have one really good win but now verybad. Sometime hundred pounds does not last a hour. Avoid Avoid

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Can't even get in my account because they have been trying to verify my account for more than a week! BWIN does it in 2 minutes. Incompetent company.

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Enjoyable to gamble but you loose your money, so that’s why only 2 stars

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DO NOT USE THIS SERVICE !
TOTALLY UNTRUSTWORTHY COMPANY !
AVOID AT ALL COSTS !

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Don't win. They ban you.

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When playing some of the games, the site crashes on my phone and I have to login in again. Some of the games supplied on the site error out when loading.

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One of the best casinos. Very open and honest about RTP and bonus wagering. There's a massive amount of promotions every day and "Customer Champions" are best in the industry. You can ask any reasonable question to make sure everything's under control. The website itself is clear, easy to navigate and to find what you want to play. They were first on the market with Perfect Blackjack which is blackjack played automatically with the best strategy every hand. I had had a good time every time I played, win or lose. What is almost unique about Grosvenor is that they run real casinos across UK, not betting shops littering everywhere. To me that means they are far more serious about gambling experience than companies simply trying to grab everyone's money at the lowest cost possible. I see very clearly what difference that makes. It's a difference between eating a lobster and a Big Mac.
There's a window of opportunity to polish some angles through. The blackjack selection could be wider. I miss Microgaming Classic Gold, Playtech Surrender and Blackjack Bonus as well as video Craps, Pontoon, single deck Baccarat and EZ Baccarat. I also dream of a special blackjack game checking correctness of player's decisions and producing a report upon request. Ideally with the same rules they've got in land casinos. Grosvenor is well positioned to launch it in another industry's first.

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Poor customer service, they always give general answers "copy and paste" style. The website is very slowly especially for IOS. In addition, I think they need to improve on the bonus section, they rarely reward loyal customers. Overall, it is okay, you can find all range of games and the withdrawal process has improved.

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Absolute joke, they put my account under review on the 3rd May and asked for bank statements. Contacted them and they said because of covid 19 they haven't got the man power. Sounds fair as the whole world is going through hard times. A month later I was told the following week my account would be with a handler. Again I contacted them and its a copy and paste which I got from the numerous live chats I've had with them. Again waited for them and last week I was finally given a date that I would be OK to play and my review would be over. Today I hear the same excuse and its still under review. Is my case been looked at one line per day?? The world is starting to open move on and you guys are still using this as an excuse ? How slow and bad is your service? When you get a good review your thanking the customer and on bad review its the same copy and paste message.
The team your asking to contact are the same a joke that don't want to help and say the same line its covid 19 so its taking time. Normal time frame for your procedure is 72 to 96 hours. I've been waiting for 2 months, your taking this a little too far. If you haven't got the man power then why take so much work on at one time?? Limit our accounts and reply accordingly to emails with proper email that's not been copy and pasted.
Seriously appalling and bad service.

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I highly suggest (Www. Cryptoarbitrage .vip) . They are best in town and they know how to satisfy their clients. On opposite end, the grosvenorcasinos.com has gone worse in terms of timely payment. They even ate my money. They have designed their invest plans for a variety of customer needs. I am sure, everyone will find something attractive in their invest plans.

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crap!!!!! cant login account, i want to play goliath series which isnt happening now is it

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DO NOT USE THIS CASINO I HAVE BEEN A MEMBER MANY YEARS AND SPENT 1000's THEY NOW DECIDED TO SUSPEND MY ACCOUNT BECAUSE I WON … NAUGHTY NAUGHTY … BEWARE OF THIS CORRUPT ESTABLISHMENT!!!!

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Played on here as a vip for over 5yrs and they suddenly block my account. Asked for bank statements to verify me! Really! I speak to your vip team often enough and quick to accept all deposits for over 5yrs! Sent all these and took over 6 weeks of me chasing them to get a reply as said they were busy, reply was we need to do more checks! Don't think so, you are not wasting any more of my time. Now notice that reviews are stating they are going down this road with many customers and stating kyc regulations which is rubbish if you check what casinos can ask for. Another casino verified me within 48hrs and am now playing on there with more bonuses ( vip at grosvenor was abysmal) and better wins. Don't know what i ever saw in this site…better one's out there that i am now enjoying.

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After previously writing a good review how wrong I was. Not only have they since scammed me out of my money but when I complained they suspended my account. I spent 400 on the site across different days and on a number of different games, and not one payout. Maybe got free spins once which gave a 20 pay. Absolute fix. When I challenged this I was told that it is all done randomly etc, but clearly it is not. Don’t play unless you want to lose your money and be told the same rubbish- it is not random or monitored. I will be making a complaint specifically about this site and the games I played and the individual who I spoke to who cancelled my account without my consent. They have my 400 now anyways so I’m sure they don’t care, but for everyone else thinking of spending your money on this site don’t do it! Go to casumo instead! much better payouts and better customer service, this is a fix.

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Good company. Not many offers after initial welcome bonus. Decent app site.

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You than your best,but i still can't deposit that,my bank said it ok on there side and other Purchases it's working

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Great, fair casino with super fast payouts would highly recommend!

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Great lay out, great offers, great promotions, feels very now. Enjoying it so far.

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The slot machine I was playing today,Lucky Ladies Charm,was fixed to do everything to prevent me win at all…but other online casinos doing the same,.I know what I am talking about.

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Not the best. Rtp’s must be really low. Lost a lot of money there and they never reply to any emails you send.

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Thumbs up for Grosvenor

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100 at 0.40p a spin. 1 Feature with expanding premium symbol. 4 Retriggers later(that's 50 free spins) = 20. Thanks, I'll play elsewhere. You have been warned. Just another scam casino. Avoid.

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Verify account scam?

Customer service is really testing my patience! I have been waiting well over the 72 hours for account verification – I was instructed originally it would be completed quickly having providing everything document possible to ensure account safety verification. I have a lot of my own deposited money sat in my account I am unable to access and now in a struggling position! Customer services just keep making excuses up! I need my deposited money!

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Suspended my account after only 1 day of having it open. Provided my ID & utility bill to prove and waited a week back to say that I breached the terms & conditions so my account is not going to be reactivated. No explanation why and won’t be able to get my winnings . DO NOT USE

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Did not solve my issue…..I have used grovsnor Online and regulary use there physical premises to for years,an for no reason or warning stopped me making deposit or withdraws to the account…. when contacted all I got was a useless copy and paste response. On plus side i have saved thousands of as this issue has prevented me using site for a while…… Some rubbish about wanting to see my wage slips which is completely unessarry for someone who spends as little as I do

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All faked slots. Rigged, scam

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Speedy funds withdrawals, the best!

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Based on the experience I’ve had with Grosvenor Casino for the past year, it’s been nothing but great, they’ve been loyal and sometimes good with bonuses, I’ve deposited a large amount overall, but i withdrew yesterday and it went through, all was completed, money hasn’t hit the bank yet. However, I’ve gone to log on today and it’s saying technical error, I hope you haven’t tried to pull a fast one.

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I feel very good during my play with grosvenor Casinos,

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Excellent service and look after clients well

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Always payout with out problems like other sites

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Not happy at all been with you guys for a long time and now they restricted my limit after taking loads of money it seems it has gone downhill in the past few years

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Low stakes, still didnt hit a bonus on any slot after 50+ of play through 20p/40p stakes.

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Very good ,not enough bonuses or free stuff overall pretty good really.

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U r rubbing people…. all fixed

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Restricted my account without explanation.

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Put 100 quid on a game not even a bonus 20p 40p another game nearly 250 at 50pence or a 1.00 not even a bonus when get a win nothing much if win will take it all back even if switch to a different game found ut to expensive hence why took a break was no fun playing any more rather go to casino instead as no will get get a bonus at least

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