Grosvenor Sports Review

Keep up the good work

Reply

I can't win on any game. Disappointing.

Reply

Grosvenor still allow reversal of withdrawals despite the Gambling Commissions edict of 12th May not to allow this.
I feel this is against the spirit of responsible gambling and hope it stops immediately.

Reply

Very good but my money is gone v sorry no job no money thanks

Reply

I cannot use your site as when I go to instant play on the poker section it just says that I have to resize the window but even when I adjust that it only lets me play hold em poker and not let me access my clubs poker tournaments .
so I am unable to use your site until you fix this error !

Reply

Brilliant service can't ask for anything better

Reply

Good games and good gameplay and great service

Reply

I consider this😁 , sports 1000s of markets , a multitude of slots and loads of freebies and challenges , been a customer for 7 years…need i say more !

Reply

The app is absolutely terrible I’ve had to delete it so many times and re install as it freezes and won’t let me access anything. Also the losses way overplayed the winning all the promotions only to get scammed. I no longer will be using grosvenor I’m going back to sky Vegas

Reply

I quite like the live BJ tables and the offers. But the app is awful. Always freezes and takes forever to deposit. The way you have to select the pictures almost everytime you log is pathetic and it always logs you out for no reason. Good casino. Bad app

Reply

number one casino in United Kingdom.Excellent customers services and looked after very well.

Reply

Your online gambling is a rip off I have been playing slots but still can’t get the bonus free spin on every game

Reply

like it but live playing when youre not there is wierd

Reply

Not a bad site, few problems now and again but same as everywhere
And the usual bad beats grrrrr lol

Reply

Disappointed. Played book of the dead for days and days but no bonuses nothing just felt like I was giving my cash away for no enjoyment at all… Now your going to go on about RNG random number generator! On other sites they at least let you enjoy losing by giving a few bonus during the days you day. Honestly must have gone 600/700 spins of watching tumble weed across the screen.

Reply

They suspended my account without any real reason other than the fact I was just trying to withdraw my earnings of merely 40. When I contacted the agent with the Live Chat service, I was requested to verify my identity by having to provide my passport and a utility bill, which I immediately did only to be told that I now have to wait a week for them to confirm if my account will be reactivated.

This is feels like a deliberate move to prevent or make it very difficult for players to withdraw their earnings.

Whether I get my money back or not NEVER AGAIN I am using Grosvenor.

Reply

Seriously they have suspended my account due to i made withdrawals. I dont get it …my battery died they couldnt get through so they suspended my account and now i have to wait upto 3/5 working days. To make sure it was me making these withdrawals . 😡😡😡😡😡 and i requested to withdraw the remaining balance but only get it when i get a phone call from the safe gambling team thats another 3 to 5 days COME ON GUYS wot wrong with you. Go to another casino and they for a id when you 1st sign up which im sure you can send . Also the review isnt going to resolved either. Spent Alot in there but recieve very less. Seriously its a very disappointing investment for money
.Dont know i signed up and no compersation or any compromise wot so ever .. guys focus on the service get back to people quicker be fair with winnings god sake. As for the reply from the 1st post it just takes you to customer service again . I think its best to call a customer dont you think rather sending customers to contact chat where you in a queue of 10 people the investgations team dont do really much either . I going to cancel my acc next week and also forward to friends and colleagues and other website . Dissatisfied and disappointed and all the donts.

Reply

Have been playing slots for many years though i would give grosvenor a go. Big mistake the games return not even a quarter of advertised RTP – Bonuses never ever occur-Something weird is going on with this website – don't get taken advantage of especially in the current environment please avoid.

Reply

This company will not communicate with you even after a response on Trustpilot!!

Reply from Grosvenor Casinos
A day ago
Hi Christopher,

We are sorry to hear of your dissatisfaction with our website.

If you would like us to investigate this matter further, can you contact support!???

We look forward to hearing from you.

Kind regards,
Grosvenor Casinos Team

Still waiting.

Reply

Amazing casino, great games!!!

Reply

Joined the casino on Sunday and managed to win 320 which I later decided to withdraw and only 100 deposited!!
I then decided to close my account to prevent any further losses being in control!! One hour later the casino have rejected my withdrawal and only refunded my deposits!!!

Due to suspicious activity involving duplicate accounts???

I don’t have a duplicate account and had no intention of defrauding the casino.

Please do not use this casino if you value your money and also there software is a disgrace and crashes every 5 minutes!!!

Legalised thieves in my opinion!!!

Reply

Pls stay away from them. I deposited 2150 and that’s to tell you I was losing a lot to have deposited that amount within an hour . But I was lucky continued playing and got my money back and up to 2380 plus but I’m still waiting for my hard earn money . They collected my money with ease but to return it is an issue. Withdrawal pending, review team are processing it , it takes 1-3 days to get it, just name the excuse simply they want you to cancel the withdrawal and gamble the funds . I’ve taken a self break from them so not to gamble the money. Pls stay away, most bookies credit your account immediately you initiate the withdrawal and with some you can deactivate the withdrawal cancellation process so once you initiate a withdrawal then you can’t recall it back. They don’t have such system. I’ve opted for one star cuz you have to give a rating if not it won’t have been zero.

Reply

It's the worse site I have played on for paying out and giving out bonuses

Reply

All went well as expected. No problems encountered. Spent a pleasant couple of hours on various slots.

Could have been improved by a small win but we all want that don't we.

Reply

Like it isn't difficult enough to get a win at this casino, they deliberately leave my withdrawal in a pending state after cancelling it once already. No help at all from live chat. Disgusting that they are happy to take your money but if you get lucky just once they do everything they can to not pay out..even though my withdrawal is no where near as much as I've deposited and lost at this dreadful casino. I just want my winnings that I'm entitled to, so I can close this account as I won't be playing here again. Every other casino I've managed to withdraw from process the request within an hour and I receive my winnings in my bank account the next working day.
I do not recommend this casino to anyone… That is unless you enjoy throwing your money away and then being denied your winnings.

Reply

It’s good but seen the last few seen lock down
You don’t win any thing and no free games any more because think that many people are play now seen the casino are shut

Reply

I miss going to the casino in Bristol. I play on-line but do not win often enough for my liking, but we all say that.

Reply

Got invited to free spins but game wouldnt load. Live Chat said it was a common problem and i would hear back.

Didnt ever hear back.

Reply

Great site love coming on during lockdown

Reply

I have emailed and been ignored by this casino. If you had a zero star box I would have selected that. I have had to withdraw the majority of my balance as the company values is zero regarding its customers.

Reply

Great, safe and well trusted. I enjoy my few hours out having a meal with my husband in sheffield.

Reply

Has been a member of Grosvenor club for to many years. I enjoy each time I play and as a 76 years old lady some times I complete forget the hours.
Thank you to all staff and management.

Reply

Because yous took 560 out my account without me depositing and I had to wait for 7 days for my money back with no compensation

Reply

Great service but only downfall is not any bonuses for regular depositor

Reply

Very little wins and most of the games don’t work on my iPhone.

Reply

Great, I always enjoy my nights

Reply

Pretty square dealing company. They always pay up on time.

Reply

AVOID AVOID AVOID
Robbers! I won 100 pounds and tried to withdraw em but I got banned! Without any explanations! I sent my documents to prove my identity but anyway – no response!
Representative even can't tell me how much time reviewing of my docs would take, because he don't know! AVOID AVOID AVOID

Reply

When you play online poker or games on your site you keep getting disconnected. This is a massive problem, the user experience is not great. I know it's not my internet has I don't have problem with other gaming or other online website's.

Reply

Website crashes all the time, especially poker. Always having to relog yourself in.
Absolutely no care taken over customers. Once deposited 20 ended up losing 1200 in an hour through multiple deposits with no attempt to stop me.

Reply

Weak bonuses, poor site design, poor support, constant irrelevant emails.

Reply