Grosvenor Sports Review

Unfortunately I have to give one star so I can give a review. I would rate 0 stars!!!! Terrible customer service. I played 2 weeks ago and reported an issue with a BlackJack game. About 1 hour later they suspended my account and told me that they had tried to contact me ref Safer Gaming. They hadn’t contacted me at all and 2 weeks later after a number of e mails/live chats etc they are still yet to contact me. I had advised of the times I was free for a call as we can’t contact them. They have contacted me on 3 occasions in the last 2 weeks and every time that I said I wasn’t available as I was a key worker on frontline and couldn’t have my mobile with me and take calls. They ignored me completely. I was only asking the to phone me at a time I was available and answer my issue about the BlackJack game I had been playing. I’ve played on a number of sites and dealt with a number of gaming companies. This is the definitely the worst by a mile. Still haven’t received a call or talked to anyone. Please folks their a more providers out there who will look after you and treat you with a bit of respect but this is not one of them!

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To be honest if there was a minus i would give it a minus 3 completely unprofessional way of doing things i deposited over a grand . I first saw the website and signed up and then sent me a email were giving you amount of 20 pounds on us . So i clicked it and it didnt go though at all. So i continued on without it . Then few days later i have found out that i had deposited over a thousand pounds . Then i contacted the company and then i spoke to the guys on chat . They said you had signed in for 400 pound bonus so i argued over the 20 pound bonus email which they sent out them selves telling me have 20 pounds on us he replied we couldnt do anything secondly then i asked i put in over a grand is there anything you can do then he stated that i had a 400 bonus which i couldnt use due to fact there was no credit so i asked i deposited over 1050 pounds in with you guys and least put 20 pounds of bonus you guys stated or give me the 400 pounds bonus either i dont mind . They said they couldnt do anything seriously this undoubtedly and completely wrong unprofessional and unrealistic and unreliable i dont know why i signed up just shows the lack of service and one of those companys that just want to take and give nothing back . Would even invest init and poor commucation skills BUYERS and PLAYERS beware use a better site .

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Quite ok, judging by the variety of games and the customer service. Not a heavy user, but consistent, probably gonna stay loyal to this one. Payouts not amazing most of the times, but happens to surprise with massive wins at times (that's just random probably, depends a lot on the providers/type of gambling you enjoy). However, would've given excellent rating if it wouldn't use so many resources, my iphone x doesn't boil, but gets quite hot after 40-50 mins of use

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In my honest opinion, this software and pretty much all online poker sites are a complete CON!! At the end of the day, they just want your money off you, its a business!! As a result of this, i am convinced that they bias games towards the players who have spent the most money and, when you think about it, its probably possible from "behind the scenes" using mathematical algorithms and percentages!
Personally, i am done with these jokers now. I gave them a chance! Consistently losing with the best hand against joke calls like 4 9 o/s and, just today, i had a Q in my hand and it flopped me 3 Q's!!! It is truly ridiculous and other malicious things tend to happen occasionally such as being logged out whilst you are doing well and about to add on!
So, to conclude, my advice to anyone who doesn't have more money than brains, avoid this dodgy site, dont waste your time and money!! Avoid all poker sites would be my advice and only play LIVE in real venues with real cards and real dealers!

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Good BOG terms, reasonable prices, fair amount of offers, not yet restricted my account

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Awful site – takes forever to login (repeated captcha checks), then logs you out again after about 5 minutes. COmplete waste of time

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ONLINE ROULETTE = GLORIFIED FRUIT MACHINE

Before you decide to invest your hard earned cash on online roulette, please do yourself a favour and smack yourself over the head.

Do not be fooled into thinking you are getting a random spin. The software is specifically designed to guarantee the online casino between 2.7% – 3.5% on all spins from all players. Essentially the online casino can never have a losing day.

When you play online roulette you are competing against other players and it is basically a race as to who wins first.

Consider this; if you play in a real casino with a strategy designed to give you an edge the casino will monitor you and then kick your butt out of the casino should you stumble on a winning streak.

Online casinos do not care in the slightest what your betting patterns are AS THEY ARE GUARANTEED TO MAKE THEIR PERCENTAGE REGARDLESS.

There is no such thing as 'random' on line. They are all based around a system of RNG (random number generator) and guess what?

Every single fruit machine the world over has an RNG installed.

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good site, not all the games you want. but speedy,
i would ask for more poker games
and more bonuses
feel you only appreciate big big spenders
i have budgets and dont have as much to spend but the odd random bonus would be loved

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poor service if you dont get paid on a winning bet prepare to wait two weeks for payout, and no oppauligy shockin service

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tried to place a 50 bet on a 7/4 horse, wouldn’t let me place the bet said i could have 20 something on it PATHETIC, tried later on to place a bet on a horse less than 2/1 for 50 again said i could only do limited stake, what type of site is that, joke site wouldn’t use again and closed account which i hardly used anyway and when i do you can’t even place a bet properly.JOKE

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Hl I always enjoy casino Grosvenor online I great and I miss some the better live table options but ultatrly I wish so men would actually realise I'm an human being an allow my land casino membership to be looked at again and reopened I miss this the most

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App kept cutting out at crucial times forcing me to log back in and restart my session.

Utter garbage.

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Easy online poker and plenty of competitions

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Miss game called Nouveau Riche which does mean I don’t play Grosvenor much

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Crooked Casino

Yet another crooked casino.

My aim in my reviews is to put across how much these online casino's steal their clients money through deliberately lying to them.

If you contact a casino and ask them how their online games work they will give you all the talk of random number generators, how one spin of a slot machine or roulette wheel has no bearing on the previous spin.

Absolute rubbish. Do not get fooled into thinking you are getting a truly random result.

If you play or have ever played a fruit machine in a pub/arcade etc the same principle applies – a random number generator. But guess what? They work on a principle of 'percentage payout'. And online casinos work exactly in the same way. They speak a good game but ultimately they work to the same bias as fruit machines. I.e. regardless of how many people win or lose, they will always win by virtue of a fixed percentage payout.

And just like the pub machines you are not playing against the house but playing against your peers. They lose, you win. You lose, they win. The house takes a cut.

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Not enough decent high-value promotion for someone who gambles a lot on all verticals. Issues with games crashing on web (mobile and desktop). Slow cashout is the killer, it shouldnt take 3-5 days when other operators take 1.

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Thought I would try grosvenor online casino , sadly does not come anywhere near reality , very poor play experience thankfully I put 100 limit for the month played the 100 plus 20 free within 10 days I did not get any fun as it was just constant Losses with no real features,
I don’t think I’ll be playing grosvenor casino online again it would of been 1 star had they not given a bonus ,but the bonus had a play through didn’t really matter as no wins really,I’d say keep your money in your pocket and wait until you can go to a real casino.Or better still book a holiday for when all this is over .
Curious has anyone else found grosvenor online casino has a poor ratio ? Or maybe I was just unlucky not to get any decent play

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Both on line and in Luton G Casino, exciting times

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Shame was play poker but keep fold my ha nd x

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Apart from the site problem in logging on were you have to clear your cookies every time, it’s ok. Great choice of games, bonus promotions could be a lot better, on the whole 8/10

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keep login me out all the time .
withdrawal need to be straight away like bet365

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The prize money has dropped since the covid 19 thing. Seems like you are ripping off your customers.

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Although the website is set up well, it seems that the ratio of payout is very poor of late. I don’t believe they are all completely random. An email is sent out offering free credit at the end of the month to antagonise you in then when deposits are made you end up losing money as they all seem set up to take take take.

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Literally never win, no way that’s a coincidence

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Web site has faults on most of the time and it is awkward to log in unlike other sites, password and username required every time I want to use the site. Also could do with Face ID

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The Grosvenor website and app I find to be inferior to other similar sites/competitors.

It’s buggy and works vastly different from browser to browser. The app (for poker especially) is difficult to use, often crashes and tournaments don’t appear easily.

They do have some of the best selection in games, slots but the website/app could do with improvement.

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Too interested in making money than giving a service.

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good array of games to play
better & more frequent bonuses would be an incentive to play here more often

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Played online due to covid 19, roulette ball is like a bouncy ball .

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Guys, this site it s seems to me really good, blackjack live and the slots paying great till now, the only thing I withdraw some money and I m a bit scared because I ve seen some guys complaining, any reason to worry? Till now great site.

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I have always had a positive experience playing on Grosvenor not sure why there are so many negative reviews, Withdrawals were fast and whenever I had a problem the staff were very friendly and resolved my issue, I feel like all these bad reviews are from people who lost a lot of money.

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I’m only rating this 2 stars as at the start it paid ok when first joining.
However been using this and Sky Vegas on the casino style games can safely say this site is awful. Sky Vegas much better.
Never repeats features hardly and takes forever to hit one. Took thousand off me In no time over a duration of a few days. Tried same games always poor hitting features. Put hundreds in one game and hit a feature 3 times and everytime just 20.
I’d give it a 1 star but it paid me at the beginning of joining a few decent times But the withdrawals take forever to be processed.
Definitely should be better especially as more people are gambling online due to lockdown.

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Following my review on Saturday, Grosvenor are still not withdrawing my funds, to add to this my account is fully verified, and they're claiming this is down to their sports provider KAMBI who after three days still haven't confirmed the game result which resulted in my winnings. They've fabricated some terms to claim they require the scoreline verifying but cannot provide me with evidence of these terms, I've received no emails or updates, I'm literally having to chase them daily to see if it's been withdrawn. Only to be told it's with their sports provider and they can't control how long it takes!! I've been through their term only to find nothing other than withdrawals over 15k require you to contact customer service…

The company are making their own rules and are purposely not withdrawing my money, using any excuse they can find not to, the game I placed the bet on was a Belarus premier league game, all result evidence can be found all over the internet with ease.

Avoid this provider if you actually plan on withdrawing from the account at any point… Now claiming its due to reduced staff, after twenty minutes it's changed from being on their sport provider KAMBI to confirm, to themselves being under staffed…

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Ok, so won an amount on Grosvenor, already had account verified, withdrew the funds last night at 7:30pm, no confirmation or contact, came on live chat, so far 1 1/2hours, being told although they paid out the bets into my Grosvenor account that they cannot pay the withdrawal until they have the final score confirmed by a third party, can't give a timescale an claim it's their policy, although almost two hours in they can't yet find the t&c regarding this so called policy they have. They clearly don't want to pay out an trying to delay as long as possible!! It's a high profile Belarus game so results are easily found online. Plus again, they already paid out my Grosvenor account, just don't want to pay my bank!!!

I'll update on how long this takes, an if they ever find these so called t&cs….

Ok two hours into my chat now, no terms and conditions found, they're not there apparently.. So now we wait on Kambi the sports provider to confirm result!!

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Before I start this has nothing to do with loosing, But it has everything to do with how their slots play like no other slots out there. Over the course of playing daily for 5 days, not a single feature nor a single win.. its just take take take.

I use about 15 other sites, this one is by far the worse, I dont care what anyone else says this site is rigged

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I joined Grosvenor Sports, I have been betting on football games recently, I placed two bets on the esports game between Blackpool fc and Motherwell fc yesterday the game kicked off at 6pm and ended 2-2, meaning my bets won, plenty of online evidence to show the final result. I waited over an hour for payout only to not receive, I contacted Grosvenor to be told they couldn't see any delays and to come back if not paid out in 24HOURS!! Woke this morning to find that Grosvenor have in fact voided these bets, WHY?? so after already sending online screenshots of evidence showing the final result I heard nothing back, I've done an online chat with Ian this morning who states their sports provider KAMBI need to look into this and review the bets they have already VOIDED. I get an email stating it could be upto 10days for a resolution on the payout, like seriously??!! As a customer you place bets on these sites with the trust that the provider plays by the rules and pays out for winning bets, if they can't get this right even when I provided them with evidence it leaves you with little hope for placing future bets etc.

I will be in touch with updates over the coming days as and when I actually get any…

UPDATE:-

They have now settled my best as won! I will update with any future issues I have with this site.

My current issue is they show no live football whatsoever.

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I wrote to this casino asking for a breakdown of my play I was interested in the return to player on the slots. I asked for this information because I felt I was not getting a good game compared to other sites I have played on. That was the only comment i made

I then recieved a email saying my account has been suspended because of the email i sent asking about the return to player and the comment about other sites giving me a better game.i will provide these emails if requested. I have since been in touch and I cannot get on support or even on their phone number

I suspect the reason they blocked me was to stop me finding a way off getting the information from the site its self as they took 2 weeks to reply and then said I would have to wait up to 20 more days for the information I requested

I have since asked for both my online account and land based account to be closed and again no reply

My advice is this go to a company that puts customer service first had they been better in handling my request I would not have posted on here at all I would not trust this company at all

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site collapses regularly tonight it did it for 30 mins asking to log in again and again 2 tourneys money lost;no way to ask or to get in contact with them cant even find the close my account button joke site avoid

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Complete scam. Played Black Jack on here, I have played a few sites, thought I would give this one a go. Didn't win one hand in 8 deals, never seen anything like it!! Basically deposited my money and might as well not have played it was so blatantly in favour of the house.

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I like most of their land based venues that I have visited over the years, however I do not think much of their online casinos. It sort of gives a good brand a bad name.

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Complete scam! Please DO NOT trust their expected return to players percentages. This site will just TAKE TAKE TAKE. Avoid like the Corona virus I emplore you.

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Reading Central branch…

I had a great time.

Walking out with the casinos money is an amazing feeling – but I have done that plenty of times and not felt anything like as great as I did this time.

So why am I writing?

I simply want to thank the Casino for making me feel so welcome and to all the staff for entering into my wavelength of banter.

My dealer was great fun – a true sense of humour – a really good guy called Ashley.
And whilst Emily was busy moving between tables, she also entered into the spirit of my humour (I am a tad high maintenance) and helped to made me visit memorable…

Thank you to all

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I am at hill street Birmingham casino. I went to gents toilet turn the tap on hot water. With the virus going about they surly should make sure there is hot water. Went and told the manager he wasn’t very happy that I mention it to him.

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Their online poker forget about it, is rigged extremely rigged and if you dont belive go have a look, very shortly you will see what iam saying, sports betting is cool thats why the 2stars, but if you love your money dont go to online poker, i can tell you my run today, play like 15 sit and go and i can tell you that between 9 and 13 i got rivered, you may think that its bad beat NO! I play poker for years and this software does impossible things, at night i went for another run, well i feel unbeatable A/k my oponent, i had 9/4 flop is K32 the turn is 9 the river a 4 and this happen maybe 5 times in a row yeah im happy of course, but i already made a whitdraw, cause with this company not even one more cent. Robbers
P.S dont come talk about variance cause as i said i play poker for years i know what variance is, and this is not a variance thing, who whitdraw more at this site loses more

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