Grosvenor Sports Review

Grosvenor online casino is waste of time they offer bonuses that are non existent then live chat offer you a credit as way of good will gesture which i also never got then send anther text message offering yhe same bonus just yo get me yo give them money well i dont think so your not worth it then i rang there phone number and sat on hold listening to crap music for 30 minutes gave up in the end.😡😡

Reply

Live casino roulette is a joke, in Shefford and Glasgow the dealer only spins for the plsyer in the physical casino. I can’t put 15 numbers on in 10 seconds. Surprisingly my number came up with 100x only problem was the dealer span within 10 seconds of the last spin. And i could not place my bet. Every Roulette table is 100% rigged.

Reply

So I had a text message to say I have got 10 free spins, I won £30,. Transfered it over but it declined, spoke to customer service and it took absolutely ages to get through once I did they asked for my ID, so OK I sent this via email and apparently it was going take 72 hours, 72 hours past and I contacted them, they said its still pending, they rushed it and I had an email to say its all done, so I went to withdrawl my winnings and yet again it declined, PayPal wasn’t accepting it so again I contacted their customer service after waiting ages again, they said they would delete PayPal so I could use my bank card, tried again and surprise surprise it didn’t work… worst gambling site I have ever had to deal with. Will not be using again. Please stay away.

Reply

My husband joined the casino and played on line, he won a few quid, nothing sparkling but then won £150, he withdrew it and got paid out same day. Carried on playing, won another £450, again got paid out same day. Gave them £150 back and won £900. Withdrew the money, went to log on next day and check account, account was locked. They then asked for ID galore, no sign of withdrawal as yet, asked them why he wasn’t asked for ID before first payment, was advised that his account needed a secondary level of security verification. Now seen all the reviews and starting to feel a little sick!!!

Reply

Another scam off site thousands played nothing in return these gambling sites should just shut down simple

Reply

This company do anything possible not to pay out and if they do finally pay out they ban you from making deposits with no valid reason , stick to the legit casinos who accept wins and loses appropriately

Reply

On registration, I was not asked for ID and upon placing bets, I was not asked for ID.I did their exclusive rewards programme where you get a free bet and upon placing my bets on the horse racing element, I won both from my money and the free and ended up having a sum of £95 on account.When I tried to log in on Friday 20 January 2024, a message came up stating that my account was “locked”. I contacted customer services and they said that I needed to provide ID. I was unhappy with this but unfortunately, as gambling sites go, they don’t like winners and will make things very difficult for you. I have since sent them my ID and I will wait and see what happens.If I am not able to access the site and retrieve my money, I will be contacting the Gambling Commission to intervene!

Reply

Awful site don’t play there if all games don’t pay means there s something dodgy stay away iam down £8000 and still waiting for a miracle to happen

Reply

Awful site Signed up and deposited every game I played I kept getting internal error pop up then sent back to the Home Screen reloaded and continuously kept getting the same issue cleared cache and cookies and played on 3 other devices still had the same issues messaged customer services and the will not take accountability for the problem uncomfortably lost a few hundred on site no wins no bonuses wouldn’t consider playing on this site unless you have money to burn

Reply

I had a charge on my bank account for £49 from Grosvenor. I have never had an account with them. When I tried to contact them with regards to this they would not help me as I did not have an account.Clearly someone signed up with my bank card details, and a different email/address and was successful in doing so.

Reply

have to give it a bad review before ever entering the site fully which is crazy.made an account was asked to provide i.d sent them pictures of my drivers license and my bank statementthey told me that my bank statement wasnt enough and locked my account.wont accept proof of address letters from hmrc the goverment?? or dwp ?? but will accept a utility bill or bank statement apparently. asking me to jump through hoops and have myself sent a new bank statement even though i already provided the damn statement the first f time.

Reply

They are scammers I thought they weren’t but are didn’t do complaint properly ask no information or evidence but decided anyway sends me ads after ads don’t get bonus they said and they do nothing

Reply

I’ve never wrote a review on any casino site, I usually just check reviews of sites before I sign up. However I’ve seen quite a lot of the same reviews regarding the Target 21 free to play game. I predicted scores of 5 games and got exactly 21 goals, which they say is a £2000 win. However I was only paid out £21.51 meaning that 100 people also predicted the correct score. All reviews I have read about this particular game Grosvenor provide everyone was only paid out £21.51. Im a little skeptical of this as does every time this event run, do 100 people win every time?

Reply

I entered the target 21 promotion. I correctly predicted 5 matches and scored 21 goals to quality for the £2000 jacpot. I went on site to collect my winnings only to be informed that i had scored 13 goals. I went on my results and there was no sign of my pick. I could only see error 138. I 100% know that i scored 21 as i saved the matches i chose on the day of entry. I contacted live chat immediately and the service was awful. I had disconnection issues from employees and was then informed this will be looked into immediately. I still haven’t received any response. Overall this is the worst customer experience I’ve ever experienced and i should have received my prize 2 days ago.

Reply

This all casino has fuilty app they have design the app with codding fuilty not only Grosvenor all casinos has so when bonus hit and customer win some and then errors pop up and all winning become zero plus achuly money also becomes zero Sam like post office scandal so this casino app makeing ppl with codding they are fraudsters criminals they designed the app that make them rich not us

Reply

Just thought I’d say that all the slots are not random wins just terrible all the time nothing you can do 40p spin 10 time for it to give you £0.60 back but go on live casino you got more chance there

Reply

Took part in the bet and get free spins on football game, terms are single bets, apparently a ‘bet builder’ is a treble bet. Customer service wanted none of it. Zero wording of what qualifies as a single bet or a qualifying bet. They worded this on purpose so like many offers people do what I do.Also the same game #player to score, result, over 2.5 goals bets are also trebles or they singles?

Reply

I’ve been using the site for a while, and that was ok. But then one day, I was spinning on a slot game, got a bonus round that ended with some 240 times multiplyer of my bet, when all of a sudden some “unexpected” error occurred, and I have been logged out. Obviously tried logging in again, but couldn’t for about 30 minutes. When I was able to log in again saw that my winnings aren’t added to my account balance. Contacted the “customer service” which are not really active or helpful. They needed a month to tell that I don’t have a missing withdrawal!!!! That is awesome, but I never complained about withdrawal I was asking why my winnings hasn’t been added to my account balance? I’ve tried to explain them again what my issue is, now quiet again.Horrible experience, my advice, play elsewhere, but if you play here and win, make screenshots so they can’t deny it, as they did with me.PS: ever since the incident it seems I have no chance to win, I can only lose.

Reply

Worst online site, suspended my account, kept my money and poker tickets I had won

Reply

One star but I’d give them a ZERO, I’m a member at my local Grvo casino, not to bad tbf (use the term loosely) and had the odd win on the slots but nothing big!… Playing on line and fuc* me, what a load of shi7!! Won more playing pidgie toss at school…. I’ve plowed thousands in at the casino and on line, hundreds, I’ve just done 300 quid and have not one bonus and nothing but 80 quid in winnings playing 2 quid spins…. Pure shi7e!

Reply

Played the gam 21 pick on football goals first week got 20, then 12 , 10,12 and got 21 exactly goals which gives you £2000. In the terms and conditions if more than one person wins it’s shared but lo and behold only got £21.51 for it meaning there would have been 93 perfect picks for 21 goals on that round. The game stats says only 2% of people have won cash prizes but on this occasion 93 got the perfect picks give me peace. They don’t publish who won names or user names on this. But on thr fantasy football give such details. I am forwarding this on to watchdog and gambling commission to investigate. Have cancelled my accounts straight away as I believe they to be crooks!! No transparency wats so ever!!! Fraud

Reply

bunch of ignorant zombies, been an online customer for over 7 years, and i have had enough.stinking promos, stinking customer service.you con people into using their own money first if you have a slots bonus. you always only win 1 spin on slots from their promo and they have a cheek to put a x5 wagering on any winning from that (lmfao) i have had issues with different thing over the past number of months and have ended up with 7 different case numbers and not once have i been contacted about any of those issues, even when i email with the case number still no replies. NEVER EVER JOIN THIS CASINO stinks from top to bottom.Have a look at the reviews on here they only answer the positive reviews and even then is with a copy and paste answer. not 1 brain cell between them

Reply

I’ve made two withdrawals with this casino. first one went through fine. After making the 2nd one, my account was locked and told i needed to verify my account by sending over various info. They said this would take 72 hours. It has now been just short of 70 hours and still no contact from them to say my account has been unlocked. Trying to get hold of them on live chat and have been sat waiting for nearly an hour. I have £300 in my account that i cannot access.Very disappointed.

Reply

Like the majority of customers it true they reject your bet and then it wins it freeze lost so much with rejected betsDeposited £10 and balance shows 0

Reply

Behave like criminals! Did a promo with them which THEY SENT ME!! followed all the qualifying criteria and then because i withdrew MY MONEY!! THEY REVOKED MY BONUS WHICH ID EARNED !! SCUM!! then good luck trying to contact them, they just constantly cut you off!Well done grosvoner you stole your 5 quid free bet off me but you’ll never get another penny off me now and ill continue to destroy your reputation on social media and review sites, nice going!

Reply

Awful, unreliable and totally reckless. While playing online in a live show game of theirs, I won!! but NEVER got paid! Their explanation: “malfunction” on their end…So they acknowledged it was their “malfunction” but still no pay-out.

Reply

If you want your money stolen go to them they are very good at it.One star is too much for them

Reply

They repeatedly fail to award the free bets that they offer as part of their promotions. When you try to contact them, they tell you that you can wait in a queue or raise a case and have someone contact you. When you raise a case, nobody ever bothers to contact you. You then have to go back to queue for an agent via chat.In chat, the agent will do everything possible to tell you that you are wrong. When you provide evidence to show that you are correct the agent will then try to accuse you of providing false information and look for another reason not to award your free bet. This is a weekly occurrence. I have made a formal complaint, but Grosvenor have not had the decency to get back to me.

Reply

Embarrassing The best site if you want to lose money 🤣 £780 play in 3 different games each between £3 and £5 per stake within the hour to receive a single bonus worth £41 per £5 stake embarrassing.In conclusion, this is how money is made by displaying fake RP.Someone should check these places

Reply

Stay away from it they just want to take your money all the 5 star reviews are fake

Reply

Should have read the reviews before wasting hundreds of pounds on more dead spins is there no genuine places anywhere very poor site complete waste of money and time shame we get scammed horrible

Reply

Ex-manager of Leicester – GORDON – now Nottingham is an absolute dumbo racist. I had £20 no added onto machine. I told him that it didn’t credit and he didn’t believe me one bit. Once it became apparent he didn’t even apologise even when pressed for it. What a piece of work that should not still be working at your company. As someone who is now enjoying the odd flutter here now, I’ll say my last visit left a sour taste in my mouth. From a doorman being rude to a middle-aged Indian man with clear anger issues asking me to help his friend out when he saw that I had a credit ticket… Not only was his friend gambling away, they were both buying drinks regularly. It just shows the type of bad-minded people that are in the place. People who will attempt to extract money from good people so that they can wager more on their casino experience.Their (now relaxed) open door policy adds to this type of punter; and though I like to wear a hat, their previous removal of hat policy showed some dress-code. It seems that they’re purposely slacking for revenue by allowing dummies in.

Reply

Terrible website to use as it keeps crashing/freezing and when playing today online, £10 was deducted from my account for a game I did not play. I have spent over one hour trying to speak to someone via live chat with no response and tried calling the customer service number only to receive a recorded message saying the phone lines are not available and advising to use live chat! Also no email address available for them. I thought they were a reputable company but clearly I was wrong.

Reply

Hi everybody Just want to let you alll know This is the 3rd time I bough 1000 spins £500X 50p spins My biggest pay out was £1.75pI have now had 1000 spins on 50p 1000 spins on £1 and 1000 spins on £2 and 3 pounds This casino is out for blood Do not listen to what they say Went on the same slot on another on line casino and got 6 bonus and had a nice time This casino especially on line You Must stay Away Try any other on line casino but this one reminds me of Hitler moviesOn one of my reviews your reply was that over 76% of all reviews are good ones ??Pls go to spec savers 1 star 62%2 star 4 %3 star 4%4 star 7 %5 star 23%Just do the math It’s the same as your RTp

Reply

They will give you a casino bonus, and when you use it, YOUR REAL MONEY WILL BE USED BEFORE THE BONUS!! Absolutely ridiculous as there is no sign or warning that your own cash is used. They expect you to read through the obscure terms and conditions hided somewhere and wouldn’t do anything about it. You can easily tell they do this deliberately to scam people. Oh by the way, if you try to withdraw your own cash to use the bonus, sorry, they say your bonus will be forfeited.

Reply

Scam, rig, games freeze bonus is empty free rolls no customer portal to talk any shi….d direct. I read the reviews before me, anyone gave to this site more thank 2stars is lies simple as they completely got tab on your gameplay it’s outrageous I know this won’t do much but leat is out, hope they have a “great Xmas”👎

Reply

Absolute joke of a site. Put well over a grand in and never had a win over 40-50£

Reply

absolutely the worst website in the world. slow, fails to load, cant even place a bet properly., doesnt matter if youre on PC, android, iphone – its absolute garbage. They offer price boosts but its hit and miss whether they will load into the betslip. Im amazed they havent sorted this out. its an AWFUL experience. takes all the fun out of it. Its not just me. I know a lot of people having the same issue. avoid if you can .

Reply

Terrible. Especially their Reading branch who barred me because I given an honest feedback about the level of service received from their staff.

Reply

If I could give less stars I would sadly the negative reviews are correct and I should have taken notice signed up and deposited didn’t receive the welcome offer so emailed and as a supposed good will gesture they gave me £30 with a ridiculous wagering requirement which I had no chance of meeting on playing on site I constantly kept getting internal server error issues every time I played £100 down the drain dead spins bonuses of a couple of quid if I was lucky awful site won’t be playing on there again and I advice other don’t

Reply

They haven’t withdrawn my money, support is silent.

Reply

might return, but maybe i wont :/… i have deposited over £750 with this site in the past 3 days, i have won a total of £220 back in all honesty but that was after a £600 loss. i also put the £220 back on and some but the downside is the pay ratio and servers. i have been kicked from multiple games saying internal server error and when i go back the reels are reset! some says ive had a win sitting there waiting :/ and the The bet side of things works for me like this, i spin multiple 60p bets i get a bonus and its dead or £3/7 in that area, i get in at 20p/40p i get around £40/£80 so i go back and do £3 bets to still get only £3/£7 wins in a bonus or dead spins. to be honest and genuine if i had more legitimate payouts for my bet size it would of been a great site and worth 5stars, shame…

Reply

The poker part of the site on instant play does not work on brand new Samsung A7 tablet. You will miss hands because of software freezing and up to 32 ghost cards being left on the table from previous hands and when you get moved to another table the screen just goes blank and you have to click back, refresh the Web page then open table. It’s painful and frustrating. Tried the app from playstore and that was even worse. Neither were designed for Android users, avoid like the plague! For such a good bricks and mortar casino to have a site this bad is shameful in 2023

Reply

Hope people read reviews before playing this Huge con of an app!!!!! I wish I did then I would of avoided losing so much money!!! Well over 1000 I’ve pumped into this scum app and not a single bonus!!!!!!! Honestly a HUGE SCAM how do these creatures keep getting away with this!!!!! SCUM SET UP APP ALL GAMES ARE RIGGED TO LOSE!!!!!!

Reply

the stupidest casino took all my money it doesn’t give me anything not even a star it doesn’t deserve to be Shame on you for taking people’s money like that

Reply

So I went back again and this time I did 19 spins at 5 pounds a spin not ONE win zero nothing 19 spins not one pound win This is now becoming a scam the government need to urgently take a look at the gambling scam in the U.K. This is not a game or fun this is a total scam

Reply

Avoid them.Poor customer support (if you can get in contact with them At all) and they change the rules on sign up bonus after you have deposited to completely different rules and make you wager any winnings up to £900 before you can withdraw, which were not part of the signing up rules.SCAM

Reply

Got banned or suspended but I have no thyroid after major op for carcinoma, and my THYROXINE went haywire changing my moods at will?I got no help from docs or hospital so I managed it myself and now have my dosage spot on after a lot of trial and error. I’m sorry for any past rudeness I’m better now thank God.I won’t be coming back to the casino unless ofcourse my ban is lifted and then yer I’d like to learn the slots as last time I frequented such places was 51 years ago when a young lad and wow have those machines changed. U would need a few lessons on how to use them just like you get on a gym. And if course I’d be dining with my girlfriends from time to time Anyway point being I’m apologising to you and your staff.Paul T Burne Green Guardian Amazon kindle.

Reply

Well if I could give ZERO I would. I was seduced by the £20 deposit plus bonus. After registering which was very simple I played a couple of games and won some cash. A couple of days later (after going to A Grosvenor casino) I discovered that the online is nothing to do with the ‘real’ casino. Plus my account was locked I continue to wait for them to unlock my account weeks and weeks…… I am going to seek legal action if this continues.1. Don’t open a Grosvenor casino account.2. Don’t open a Grosvenor casino account.3. Don’t open a Grosvenor casino account.You get the picture…

Reply

Homeless people are not allowed to play

Reply