Grosvenor Sports PLAYER REVIEWS(1252)
FriendlyRobot
22 November 2023
Comment from uk.trustpilot.com
ā¦. And took 4 weeks to unlock it. I have lost count of the number of times I had to chase up. It goes as follows:My experience with Grosvenor was somewhat to be desired, to say the least. I was excited to take advantage of their 100% profit boost offer and started with a Ā£20 deposit, placing two Ā£10 bets. Unfortunately, one bet didn't pan out, but the other was a win. However, my joy was short-lived when the next morning, I discovered my account was locked.While I understand the need for verification processes, the timing seemed too coincidental. Digging into the regulations, it became apparent that there might have been a breach as per licence condition 17.1.1 regarding customer identity verification. The Gambling Commission states, āA request made by a customer to withdraw funds from their account must not result in a requirement for additional information to be suppliedā. This is exactly whatās happened here.What added frustration was the lack of response to my formal complaint and follow-up emails. It took four weeks of persistent efforts, including live chat, to finally unlock my account and withdraw the balance.This ordeal left me hesitant about continuing with Grosvenor or any affiliated company. The fact of an account lock following a win, raises doubts about fair play and the treatment of customers. I am sure I am not the only one affected.My advice based on this experience is to exercise caution when dealing with Grosvenor. While the initial attraction might be their offers, the overall handling of customer accounts and the lack of responsiveness in resolving issues can make the whole experience incredibly frustrating. As for me, I've decided to part ways with them and close my account. Sore losers.
People power
20 November 2023
Comment from uk.trustpilot.com
Grosvenor and all the other casinos are basically legalised criminals.The corruption in this industry is rife, they have evolution gaming and other livecasinos operating live controlled wheels and games in front of our eyes with our money on it, 24 7 live for all to see.The proof of the control is unreal, it is literally being shown to us. How the fk is this still allowed? No authority is bothered, because they are in on the crime for part of the profits.The fact this is legal and still online is 100% proof these are all legalised dirty criminal sc um.grosvenor employees, by working for these casinos you are part of the crime and you are the lowest form of human on this earth. If you can wholeheartedly justify this filth then you need to be hung. U vile people. Get out of vulnerable peoples lives you sc umbags. Rot in a pit. you weak weasels. I swear you're time will come and an example will be made 1 day, it only takes one crazy victim to f king destroy you. Keep that in mind you rotten pieces of sh it.
Florinel Chirila
19 November 2023
Comment from uk.trustpilot.com
good, explain to me how it is possible to take Ā£950 from me without giving a profit greater than Ā£20, I played every day for 3 weeks and no more reasonable profit, something is wrong with this site, you are some thieves
Caroline Gibbs
17 November 2023
Comment from uk.trustpilot.com
Excellent experience here. Friendly staff, lovely wine, layout brilliant and everyone very accommodating and plus a little win š°šø
Keirron Neal
17 November 2023
Comment from uk.trustpilot.com
New update from my previous reviews. As I've stated I've been a loyal customer for nearly 5 years. Not proud of it but thousands rough estimate. Now all of a sudden. They've closed my online account I have sent my ID and A council letter stating I'm currently homeless have been for 2 years now. Just incase you was thinking "he's homeless so he must be on benefits. He must be gambling away my benefits. Haha š No I work have all my life. Anyway to the point they've blocked my account as I can not provide my home address. Like I said they've had my British passport and I've stated I'm home less head office's number doesn't work hasn't for months not one number for the online service. Online chat service is useless wait 20 minutes and nothing tell you to email in and someone will get back to you in 5-7 working days. And they do at first but then no reply. It's been over 13 days since I last heard off them and this back has been going on for the last 6 weeks.
Stan Bartlett
17 November 2023
Comment from uk.trustpilot.com
Worst customer service ever. They really don't care! Had an offer to get 20 free spins which don't arrive by the latest they should have. Tried live chat - gave up after 30 minutes of not speaking to anyone. So emailed them. Got a response saying technical problems, will have your spins in 2 days. Another 2 days pass and no spins. Emailed again, same reply, will have spins in 2 days time. After 2 days emailed again. Still no response. Don't think I'll ever see my free spins. Bunch of crooks.If the gambling commission did their job then Grosvenor would have been shut down online!
Michael
16 November 2023
Comment from uk.trustpilot.com
Ok so Grosvenor WERE really good as a betting site. Decent offers, decent odds. Usually everything paid out or credited albeit maybe a bit slow.However a couple of recent promotions failed to pay out (some free spins if you bet on a footie match, and a free bet if X happens when X did happen). NO customer service in sight. Chat with a bot and it be "forwarded to their customer champions". No email back in over a week. It's impossible to pass the bot and get a human. No matter what you try to do with it's little questions, ultimately you're going to be left waiting for an email response. And left waiting. And never get said email response.
Liam Noctural McDougall
15 November 2023
Comment from uk.trustpilot.com
Deposited 20 pound my account gotinstantly suspended and told to contact support have contacted support got no answer now going through back fraud team
Nick Callagher
15 November 2023
Comment from uk.trustpilot.com
If youāre so concerned about me gambling and depositing so much let me fkin win!
David Southworth
15 November 2023
Comment from uk.trustpilot.com
So sign up for the double odds welcome bonus. Try to place a bet and no double boost chip in sight. No issue I will ask through the live chat. 40 minutes later and still waiting with no queue counter to at least tell.youbwhere you are up to. Absolute shambles!
Tom
14 November 2023
Comment from uk.trustpilot.com
Terrible bookmaker. Offer multiple promotions but never issue the rewards. I am owed free spins following a recent bet, however they did not show up on my account when they were meant to. I waited the 72 hours it stated to allow in extenuating circumstances in their T&C's and still nothing. I chased their live chat and had the displeasure of dealing with Kaydon. He stated that the spins would be added and I should be patient, I explained that I had been patient and the 72 hours had passed and he kept following a script saying I'd have to wait. I requested he add an equivalent value bonus to my account, which he claimed he couldn't do, even though I full well knew he could as I have had live chat staff so previously. Eventually after back and forth and Kaydon checking with a senior colleague he agreed to add the bonus. However he added the equivalent value cash bonus with 5x wagering (not the 1x the free spins were due to have), I questioned this and he started lying again saying this was all he could do. Grosvenor clearly don't like paying out rewards their customers have qualified for. After more back and forth he agreed to offer a live casino bonus (something I know they'd say has 1x wagering but where games only count 10% towards that wagering. Again not what the free spins would have been). When I questioned this he canceled all my bonuses and told me I'd never opted in to the promotion. I definitely had and had screenshots to prove it. Clearly he did not want to issue any bonus and wanted to end the discussion. At this stage I'd been on live chat for over an hour and had had enough. I asked Kaydon what their complaints procedure was. He told me I could raise a complaint with him and then while typing it he ended the chat. I emailed my screenshot to prove I had opted in for the offer to their support email and received no response. I chased it on live chat again today and spoke with Terry. Yet again Terry claimed I hadn't opted in, despite seeing my email with a screenshot. The conversation was very repetitive with Terry claiming I wasn't meant to see this promotion (despite it being advertised to me on my promotions page and opting in), so wasn't due the reward. He then ended the chat. Baring in mind this week is "safer gambling week" and Grosvenor claim to care about their customers, is it in line with your policy to advertise and offer to a customer, encourage them to bet and then refuse to issue the reward they qualified for?I would also like to hear of you actively encourage your staff to lie so you don't have to issue rewards your customers have qualified for, or whether this is just Kaydon and Terry's choice?I have wasted enough time on this, so unless you issues the reward or equivalent bonus (with 1x wagering) I am going to log a complaint with IBAS.
People power
13 November 2023
Comment from uk.trustpilot.com
No seriously people I urge you all who sees this, to DEACTIVATE YOUTE ACCOUNT. DO NOT SIGN UP, DO NOT PLAY ON THERE GAMES OR THE LIVECASINO. I URGE YOU RIGHT NOW TO STOP!PLEASE!!!! THIS IS THE BIGGEST SCAM ON EARTH. I PROMISE YOU.Also grosvenor have cut off all forms of communication, the players can not access support, not even by phone.STOP PLAYING WITH GROSVENOR.CRIMINALS PARTNERED WITH LATVIAN CRIMINALS AND NOT THERE FOR THE PLAYERS. THEY JUST WANT YOURE MONEY THATS IT. THEY WILL ROB YOU BLIND, NO MATTER WHAT YOU DO YOU WILL BE ROBBED.grosvenor I swear I'm going to get to you soon, watch ya back. I've had enough of you give little inbreeding weasels.Just wait.
Wullie Broon
12 November 2023
Comment from uk.trustpilot.com
Absolute joke of a gaming site. Deposited 20 pound and not one slot showed which was eligible for the welcome spins. Trying to get past the chat bot is near impossible, which after 2 hours of going in circles I was told I was being passed to a "champion". 45 minutes of waiting later and just withdrew the remainder of my deposit. Despite the glamorous name, this site is run by a shower of incompetent amateurs!
daryn leinster
12 November 2023
Comment from uk.trustpilot.com
Anyone having problems with the bot passing you on too live support? I can't change my withdrawl method too the same card details too what I made a deposit with. I need too to do this on live chat, but the bot just sends out a email too customer service too then get a reply back saying this can't be done through email. I have explained the bot doesn't pass me over too live support and all I get back is this has too be done on live support. How do I get around making a withdrawl too the card details I made a deposit with. The withdrawl just goes too my old bank details and obviously doesn't go through and just gets credited back in too my grosvnor account.
Simon Bentley
12 November 2023
Comment from uk.trustpilot.com
Visited today in Brighton, very downmarket compared to what it used to be like - no atmosphere and cheap/bleak decor - does not feel like a casino should. We waited 2 hrs to play 3 card poker and even asked the pit boss if they could open it (as they had other staff on empty tables and minimal customers generally). The pit boss was pretty rude/surly and said they were too busy and did not have staff to open the table for us. We finished our drinks whilst watching the croupier on the 3rd Ā£1 Roulette table looking bored and yawning as they had no customers. We left without playing a single game, will go elsewhere in future, totally disappointed in our experience - used to be a fun night out!
People power
11 November 2023
Comment from uk.trustpilot.com
Stay away from grosvenor people, they have even given up with customer support and introduced a chat bot. They have stopped replying here also because of the negativity. Most filthiest online casino you will find. Do not sign up do not pass go.Filth.
Rob
09 November 2023
Comment from uk.trustpilot.com
Joined with a promised bonus, deposit 20 play with 50. I deposited 2x 20 and gambled my first 20. I withdrew my second 20 and they revoked my sign up bonus. Customer service is terrible. Had to wait 15 20 minutes every time to do a chat. Cancelled my membership. 0/10. Rubbish casino.
Andreas
07 November 2023
Comment from uk.trustpilot.com
Last week I did 1000 spins on the same machine Not 1 bonus.Ok this week I did 1000 spins again not 1 bonus I donāt know what the gambling commission is doing or what powers this government has given them But corruption is at its highest level with the on line casinos And big companies are takeing the fun out of it ā¦ they say when the fun stops stop I say there is no fun anymore I have recorded this weeks and last weeks play and I shall be sending it to ITV the gambling comition. And also email it to my local MP this kind of theft has to stop So in total 2000 spins and in total zero bonus and the highest win was Ā£7.50 On Ā£1,50 bet spins
Keirron Neal
07 November 2023
Comment from uk.trustpilot.com
In regard to my previous two reviews on this company I've sent on my ID they are happy with it and now all of a sudden they're asking me for proof of address now I'm homeless you only have to be old enough to gamble which they have the proof of and because I'm homeless I can't play with these guys to me that's discriminating against harmless people and it's wrong and unlawful it doesn't stay this when you sign up for the promotion all it states is that you have to be 18 and plusI will be writing a review every 24 hours cuz that's what it allows me to do on here until they sort this out I will also be contacting the local papers and the MPs office because they can't do this to someone if you don't have a fixed address it doesn't matter as long as you have proof of ID and your age. I also spoke to the area and manager in London who stated that these guys will call me specifically said call me and yet they email me
Dan12345
07 November 2023
Comment from uk.trustpilot.com
When I signed up with Grosvenor casino 2 years ago I was told no letters would be sent to my home address for privacy reasons , 2 years later I received a promotional leaflet that is offering me discount offers. This is the worst thing a casino can do is gamblers like to keep there private life away from family members, this is a huge breach of trust of GDPRAlso I canāt see any complaint email address for this breach
P _AG
06 November 2023
Comment from uk.trustpilot.com
Grosvenor was initially a really preferred Casino of mine however I am now finding my experiences becoming more and more stressful. I would occasionally not be credited Weekly Free Bets, I would follow this up and be told by customer advisors I was not "Opt In" for the promo. (It is a weekly rolling promotion you do not need to Opt In every week you are automatically enrolled)I am now having to chase up 2 different offers which are branded as "Bet Ā£10 Pre Match for X amount of Free Spins" or "Get 5 Free Spins for every goal scored when you bet Ā£10".I am constantly told this is not Grosvenors fault but a problem with whoever process promotions for Grosvenor which I find quite disturbing.I would suggest anything advertised across Grosvenor sites is now screenshotted and documented in the event they do not honour what they promote, I will be seeking further advice from "Great Britain Gambling Commision" and "IBAS" to raise a dispute.I am now having to follow up
Keirron Neal
05 November 2023
Comment from uk.trustpilot.com
So this is just an update for my previous review here.it's now been nearly two weeks and no one from grovenor casinos has got back to me. the head office customer number does not work the online chat service is useless. So I've called up London casino spoke to the region manager who left a email for the online team to call me up or email me which they have not done so yeah they're still withholding my funds and for no legitimate reason no reason whatsoever that they've gave me
Andy Enrique
05 November 2023
Comment from uk.trustpilot.com
The live chat ābotā needs removing. It is the worst live chat customer service possible. Never able to get through to anyone and offers zero help.
People power
04 November 2023
Comment from uk.trustpilot.com
Wake up people. When you play on these casinos, be aware that it's legal for them to choose when a player wins, its also built into the system/software to track players stakes and patterns.They are legally allowed to Rob you as long as they do give you a return within the robbery periods.You will find when you sign up to a casino you will get wins straight away, this is a well known fact.This is the software grooming you.Stay away from online games and stick to sports betting as that the only legit form of gambling. You choose, so can't blame anyone when you win or lose.Legalised criminals and the government get paid for it to continue. Use ya brains.
A D Simpson
03 November 2023
Comment from uk.trustpilot.com
Been playing for couple of years. Keep getting into final stages , small payment, just about money back and beaten by ridiculous hands. Pocket Qs 8 times in the last 2 days, called by smaller pair 7 times. lost to trips or better 7 out of 8. Same stage of tournament. this is only the latest. Pattern of Ace small kicker, Ace bigger kicker, small pair, larger pair until you are blinded out or have to play. BEATEN EVERY TIME. Every tourney the same pattern, later stages. Not down to amount of hands played. Happened 50 plus times. Photo evidence, definitely not straight. STEER WELL CLEAR. Thinking of posting all hands.
jon
03 November 2023
Comment from uk.trustpilot.com
Slots masters giving dud free spins when achieved in it and bots been used when site claims there isn't any , still they run promos that show no leaderboard and they don't show any prize draws they just expect you to believe them with them š when they use bots , proven facts as they are called it in there slots masters games . Poor promos poor customer service poor service to gamblers poor poker set up poor wagering for bonus poorer rtp on slots than other casino , they bang on about safer gambling blaming the player while putting stakes high on slots for low stake players . They have invisible prize draws and you must believe them instead of an easy raffle game they could show for a draw done .there wagering is scandalous for bonus the slots so poor on this site they could reduce wagering by 98 percent and you would still lose out. Still they advertise on tv like crazy at over 3k per advert and I see many on one channel what about all other channels they on ? The amount they spend is millions on tv advertising and it destroys lives no different to cigarettes but worse as cigarettes won't make you lose house or car so why are they allowed advertise still? Or why do they spend that much while taking p with players especially loyal one's.
Will Cussins
01 November 2023
Comment from uk.trustpilot.com
scummy company using actual money rather than the bonus I was given and after winning a fiver from them it has not been added to my balance also tried using my bonus my withdrawing my money and they took it away.STAY CLEAR, also tried getting in touch waiting 30 mins to talk to someone and still nothing
Chardonnay
31 October 2023
Comment from uk.trustpilot.com
Absolute joke of a company. Still waiting on receiving my withdrawal for a substantial amount of money a week after them saying theyād paid it. Keep getting a different excuse everytime I get through to live chat as that is the only way you can speak to someone. Worst casino Iāve ever come across! Stay well clear!
Keirron Neal
31 October 2023
Comment from uk.trustpilot.com
Signed up for the new customer deal, deposit Ā£20 and get Ā£30 bonus. Now 14 hours late it said my account has been locked but I've not done nothing wrong. Now they're telling me that I have to wait 72 hours for it to be sorted. I've already got the promotion and I've been playing it for over 12 hours. My time is ticking for the promotion as time will end. This is misleading. Now they're asking me for ID, they should ask this on the registration. I have already sent my ID to email address they provided but it's just the principle they should have told me about this before I deposited and entered the promotion offer.To add to this now they're asking for proof of address even though I'm homeless and my bank address is a care of address an that's the one I used for my bank. So am I over reacting in saying that this is discrimination for homeless people as we cannot provide this.now the ID I understand prof of age.
Susan Fraser
30 October 2023
Comment from uk.trustpilot.com
UPDATE FROM LAST MONTH.HERE IS THE REAL TRUTH , WHAT A DIFFERENCE A MONTH MAKES . HOW I WAS PRAISING THEM A MONTH AGO. HOW I KNOW SO DIFFERENT NOW.2 months ago. I played this Grosvenor Casinos. I had a good run winning Ā£800. They pay very very quickly.I thought I would give it a break for a month. I came back a few days ago and here without any shadow of a doubt this organisation are as crooked as humanly possible. All their computers remember the wins from the previous months winnings and then it goes into payback mode. I had 17, YES 17 SPINS on Red on the roulette over a couple of days and I want u to guess the sequence. I Only play Black or Red.BLACK CAME UP 17 TIMES OUT OF 17. The World record in VEGAS IS 22 and this was in the 1970's.Admittedly red came up when I wasn't playing but everytime I pressed on red and I had 17 goes and this was a live Wheel , Black came up 17 times.There is more chance of winning the lottery . I have come to the conclusion this is a totally CROOKED CASINO AND I BEG YOU ALL DO NOT GO NEAR IT. IT WILL REMEMBER IF YOU WIN . I GUARANTEE ITSusan Fraser
TanaMontana
30 October 2023
Comment from uk.trustpilot.com
Time for a review. Grosvenor you are petulant and dishonourable. I haven't been credited my free bet from your promotion nfl bet 10 get 5. I have sent you all the relevant screenshot bet id and even your original promotion. I bet Ā£10 on a 1st touchdown scorer at 5/1 odds. You don't answer my live chat I just sit there till I'm disconnected. You don't answer my emails and your contact number is Currently unavailable. How am I meant to resolve this without your help? I mentioned id close my account if I wasn't credited my free bet. And you took it upon you to blocked my account anyway. I think you are doing this to upset your customers and have full control over your customers. If im not credited my free bet and mu account unlocked so I can use it. I will be claiming my deposit back through my bank as you haven't met your agreement with me. You tried to say I wasn't opted in. Well I was and this has happened on 2 occasions on nfl bet 10 get 5. So I have left this review to help out other customers. Have some honour and reinstate my account and credit my bet accordingly. Thank you.
Andrew Rawlinson
29 October 2023
Comment from uk.trustpilot.com
Proper awful casino, that offers free spins then you have to wager a million times, stick to the big boys that don't do this skt bet, William hill often gives free spins with no wager req. leave this pretender alone not worth the hassle.. terrible odds on sporting events why i wont use them
Jed
27 October 2023
Comment from uk.trustpilot.com
Can anyone please tell me if this as happened to them before? I keep a book with what I deposit and I went on to my online bank account earlier and I have had 3 withdrawals of Ā£100 taken from my bank account on 16/10/23 I only deposited Ā£100 I have been trying all evening to do a live chat with Grosvenor Casio and all it says is you are in a queue. I have to try again tomorrow evening when I get home from work.
Ian Charles b
26 October 2023
Comment from uk.trustpilot.com
before ive had the present issues id of given 5 starsbut seeing as im trtying contact them to ask for helpand been trying circum navigate their absolutely brain dead chat bot,its like trying win the lotto jackpotthis prat of a bot is as useless as it gets with virtual bots.i tried ringing the phone number to be told lines are closed and live chat can help.like hell it can.im going have close my account as i cannot deal with the incompentence show by Grosvenor to customers trying ask for help.they do not seem to give a toss
People power
25 October 2023
Comment from uk.trustpilot.com
Basically we the people need to etop giving into these legalised criminals.All these casinos and live casino providers that the casino allow into our homes are literal fraudulent scams. All legalised by people who also get a share of the profits from us the public who think we are getting fair games and results.STAY AWAY FROM EVOLUTION GAMING. ONLY PEOPLE POWER WILL SHUT THEM DOWN.NO AUTHORITY WILL DO IT BECAUSE ITS A GIVERNMENT SCAM YO TAKE FROM THE PUBLIC MORE ON TOP OF TAXES STOP BEING NAIVE. GET BRAVE USE YA BRAINE AND STOP FEEDING THESE ONLINE LEGALISEE CRIMINALS. FFS. THEY ARE PURE FILTH. AGAIN STOP FEEDING LIVECASINOS, YOU ARE TRACKED AND ROBBED. ITS SIMPLE. FK THE CASINOS AND FK TBE FORIEGN CU NTS THEY ALLOW INTO PEOPL3S HOMES.
marek
24 October 2023
Comment from uk.trustpilot.com
DO NOT DEPOSIT TO THIS SITE!!!Please be aware and do not deposit money to this site they are starting to steal money from peoples account it happen to me and to my friend as well it was a, large sum when i logged in 30% of my money went missing i tried to contact them via live chat but when u ask their bot that you wanna speak to customer service site will freeze i tried on 5 different devicrs also with different io adresses it still froze after i contacted customer servicr via email and no answer at all so i send another email and no answer so again and no answer then i sent email number 4 nothing then again thats 4 weeks already then they send me a response that my email was sent to a spam so i should contact them via different email adress. I did and nothing again.GUYS play, on other sites where your money are Safe and also always check if customer service is existing because grosvenor customer service doesnt exist anymore..DO NOT DEPOSIT TO GROSVENOR CASINO REAL MONEY!!!!
Philp Carpenter
24 October 2023
Comment from uk.trustpilot.com
emailed me a bet and get promotion.Bet Ā£10 on a premier league match and get 20 free spins.Did this and they even messaged me on their site free spins available.Open the slot.Nothing!live chat no one speaks to you . .Emailed them regarding this.Absolutely no reply.Disgusting..Awful company. Be good advice to avoid them.
Wayne Murray
19 October 2023
Comment from uk.trustpilot.com
Wish I could give minus 5 stars!!! Absolutely abysmal!!! Crooks! Avoid at all costs! Disgraceful and should be investigated and shut down.
Tracey Auld
18 October 2023
Comment from uk.trustpilot.com
First month was good, then slowly went downhill. Havenāt won on anything apart from the odd Ā£2 bonuses donāt give out. Glitches constantly. Tonight was my last time using this site
Daniel
17 October 2023
Comment from uk.trustpilot.com
Absolutely horrendous customer support.Placed a bet on the 13th, it won, bet shows as a winner but no money in the account. Contacted customer services via live chat to no avail, tried 10+ occasions and wasted several hours and was unable to talk to someone. Sent 2 emails and received a response that it will take 10 days to review the incident which is ludicrous in this industry.4 days I have just got through to live chat and have been told to try and contact another time as they can't access my information at the moment. The bet is not for a large sum of money but if you are a high stakes sports book user, avoid. You will not get any help from customer support, fobbed off on the emails and will be waiting indefinitely for your money.
Frank Smith
16 October 2023
Comment from uk.trustpilot.com
If I could give 0 I would! Absolutely shocking! One of the worst robbing b*stards that are on the market! Next to gala these are just as bad! If you're a low level player, don't waste your money, these robbing twits will only take whatever you deposit, you will never get above your deposit!
Mark Bradley
14 October 2023
Comment from uk.trustpilot.com
Gotta be the worst poker site with by far the worst customer service. Came 16th in a poker tournament and they never paid me. Phone line says use chat bot and chat bot doesn't work. Been 2 days trying to contact them and now I just give up they can keep my winnings. I strongly urge anyone who reads this to stay away from grosvenor
People power
13 October 2023
Comment from uk.trustpilot.com
Candice Hall Is an employee.Anyways, this goes for all casinos who use evolution gaming. Stay away from these latvian s c um.For over 6 years they have gotten away with literal crime and fraud.They pilot the wheels and games in front of youre eyes, with no fear of being shutdown because the truth is, is that the gambling commission and governments are all in on this cashcow people.They allow the casinos, to allow the foriegn livecasinos, to operate these controlled money making machines.They allow the livecasinos and casinos to earn money, just casually taking pwoples money, then when they have made enough through victimising people they will choose to payout. Key word is "choose". When you see the big wins, they are only happening through them choosing it. It's sc am until they as a business have made enough money to give some back. But before they payout, they will just rob every single player staking money. Calculating and using technology to track people's betting stakes etc. Its full on criminal fraudulent activity. Legalised by the people who should be taking care of you. They are all corrupt and in it for the money.Don't trust them please. Stick to sports betting then you know its legit.Fk u grisvenor, you weak weak souls. Praying on the public who are vulnerable to these games.And for youre free daily games, just get rid of them. They are absolutely pointless. š gimps.
Richard Steele
13 October 2023
Comment from uk.trustpilot.com
Don't even want to give 1 star. I deposit to my account play a game then after 2 spins get locked out of my account nothing I can do as I can't log in now. Scammers
Ferhat Bebek
12 October 2023
Comment from uk.trustpilot.com
This is not a one time deposit experience. I deposited 5 times in several months. I never lose control or increase my bet. I never enjoyed, at all. In every game, takes money first and then, if you are lucky, gives 80 or 90 percent of the money back. You find yourself playing for hours but losing some of your money in the end. You say, ok, I'll give a break and try again in a couple of days. The same thing... dont bother yourself.
Kevin Dillingham
11 October 2023
Comment from uk.trustpilot.com
What an awful website, its 2023 and you still cant get a website that loads!!!myself and friends have all had the same experience, log in, then it freezes, load a game, it freezes, select a bet and it freezes, Im astonished that anyone uses Grosvenor Casinos online, why would anyone torture themselves and use this casino when there is literally hundreds of better casinos with websites that work!As i said all my friends have had the same issues, on numerous devices!Sort your website out Grosvenor!!! You just make yourselves to be a Micky Mouse outfit with such a terrible website!
Candice Hall
10 October 2023
Comment from uk.trustpilot.com
So far so good š good selection of games fast payouts. only the odd glitch which is to be expected, but far better than the others 5ā from me grosvenor casino
Mr Sammy Carter
09 October 2023
Comment from uk.trustpilot.com
This site is rife with deception and malpractice. When you are on a roll, what you then realise is, bets will be rejected. Your winning bets are not recorded on your transactions. You will then have to take a screenshot of every bet you make. This site is used by thousands every second. They are content by the losers. However, when your pot is hot, they will try everything in their powers to make your gaming experience a terrible one.I was not paid a winning bet. It was Ā£2000. I was then told, the bet was never made even though I have a screenshot. My question to them was, if it was a losing bet, would you have left the bet alone and not deduct it from my account?I have the transcript and I will expose evolution for the fraud they are!Be careful everyone out there expecting an enjoyable experience!When they feel like it, out comes section 11 of their malfunction clause. However, it does not apply to losing bets!
Jamie
03 October 2023
Comment from uk.trustpilot.com
I hav had sum bade casinos in the past but these lot where do I start ! Only been with these lot for 3 weeks but the website is horrendous playing a game doesnāt matter wat game bang kicks u out the game perfetic just low life perfetic! Clearly not a good casino the sports book which loaded 1s in 3 weeks odds are just pieces ov tatter ! All in all if u join these lot u are in for a horrible experience ! Account closed
David
25 November 2023
Comment from uk.trustpilot.com
Peoplepower the previous reviewer is 100 percent correct about these casino sites... Disgusting,vile corrupt sites stealing people money. You might get the odd win to keep you interested,that's it. These people are low life criminals stay far away.
Peoplepower the previous reviewer is 100 percent correct about these casino sites… Disgusting,vile corrupt sites stealing people money. You might get the odd win to keep you interested,that’s it. These people are low life criminals stay far away.