Grosvenor Sports Review

the worst connection, you can’t open the website on your PC

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Still waiting on a resolution for the error that occured on the 30th of May 2023. Bets were placed, payment taken, bets won, and no payout. Apparently a technical issue. I would be curious to know how many others this has affected, and has anyone had resolution. Very poor customer service contact, and no expectations set, as to when we expect this to be fixed!! reading on back over the previous reviews, its very clear that these people are not over exaggerating in any way, and very turthful and honest in their feedback about this online casino!

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Don’t honour promos ,bad service time for me to leave future customers beware

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Where do I start, I have spent thousands on their site, and never had any issues. Yesterday I contacted the customer service teams as I was currently winning on a slot with a large sun and their website crashed and went down for maintenance. When I logged back in i wasnt credited the winnings nor could I carry on the game. They have admitted its a know issue but no real answers of when or why, just thats its being looked into. I spend a lot and due to issues their end Im being punished. You would think as a regular customer that has contacted multiple times now they would look into and resolve it for me this was 30/5/23 11am ish, cant quite remember and Im still being told they are unsure and have an issue. I have been promised Ill have all my winnings but its just seeming more and more like a con. Can someone resolve this for me, Ive contacted your team 10 times now at least and NOTHING

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Again au big company like you alluding robbing costumers whit million of pounds and you don’t iven afford to pay a disent tec ingegner you should be ashamed of yourself

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I used to love Grosvenor. However for several months now, it’s really bad. Promotions are rubbish, the site is always malfunctioning, you rarely win (even playing daily). It just takes, takes and takes. Not to mention that today I tried, and its deducting the spin and not crediting the win. So I go on poker… sitting waiting for the table to fill up but it didn’t. So I “successfully” unregistered and it didn’t refund my money. Stay away from this site. It’s been so bad since an update that took days, months ago.

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Awful. So laggy and would not load a single game. When I did eventually manage to get on a game after 50 times of trying I would do one spin and it would kick me off the game again. Wont be depositing again that’s for sure

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Visited a casino in London . Met by a pair of snobs who took my sons details then we were belittled to our faces . One of the snobs said what is it with T-shirts and started laughing . We may have been wearing T-shirts but at least our attitudes are a lot better than yours. You are a vile snob who should have been raised better. Have a word with yourself . We came to spend money and have a good night for my sons 18th but we’re looked up and down and ridiculed

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Joined only a week ago deposited 20quid won 100 quid went to withdraw amd was in my bank within 10 minutes 👍🏻 Great site well recommended if you want super quick withdrawals

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Joined only a week ago deposited 20quid won 100 quid went to withdraw amd was in my bank within 10 minutes ?? Great site well recommended if you want super quick withdrawals

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I’ve been a member of Grosvenor casinos fir around 20 years and have played quite big & small bets on roulette in person. Now, as I’m playing online, they want to know all my finances, bank statements, tax returns, income, expenses Tax number, national insurance number, just to play a few quid. What’s next, send them fotos of my kidneys so they can sell them to make even more money from me? Time to give Grosvenor a miss and leave them and their MI6 tactics alone. I won’t be going back to them again. Another dissatisfied punter.

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The variety of games I trust Grosvenor to be fair and honest I have visited the physical casino many many times

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Live support tired to gas light me into spending more money because there odds booster isn’t working. Advise giving them a miss if you want the 100% odd booster offer as it’s currently broken

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Great games and some really decent live games!Recently withdrawn a larger sum and spoke with Joshua on the live chat, who of which was incredibly helpful with the information he was able to provide. Unfortunately he was unable to confirm exact timeframes for my withdrawal, even though website says 24hrs for PayPal withdrawal. Which is not ideal but did confirm that they do internal checks so no need to verify myself – so hopefully that speeds things up.All in all, good experience so far after being new to the casino!Will upgrade from ⭐️⭐️⭐️ To ⭐️⭐️⭐️⭐️⭐️ For sure once my withdrawal has been processed and paid.Look forward to continuing playing!

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Great games and some really decent live games!Recently withdrawn a larger sum and spoke with Joshua on the live chat, who of which was incredibly helpful with the information he was able to provide. Unfortunately he was unable to confirm exact timeframes for my withdrawal, even though website says 24hrs for PayPal withdrawal. Which is not ideal but did confirm that they do internal checks so no need to verify myself – so hopefully that speeds things up.All in all, good experience so far after being new to the casino!Will upgrade from ?????? To ?????????? For sure once my withdrawal has been processed and paid.Look forward to continuing playing!

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Visited one of their casinos, and after queing for one of their games for over half an hour for their “games night”, other customers were able to push in/jump the queue. After speaking to one of the floor managers, i asked how they we able to go next even though there is a virtual queue, they replied “they are Loyal Customers”. The £5k i spent that night (not being a loyal customer), is the last amount I’m going to spend on this company!!

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Edited from ⭐️to ⭐️⭐️⭐️ still not 5 stars but felt the need to edit as I was paid out shortly after leaving my review. I liked grosvenor until.. their promos disappeared!16/05/23 I played last Tuesdays deal of the day “prize share spin to win a top prize up to £1000” on diamond spins Cleopatra. With 800 prizes up for grabs, £53 total. To be awarded the following Monday being yesterday 22/05/23. But nothing was awarded. Live chat advisor encouraged me to send screen shots of wins as they couldn’t find anything to ‘support at grosvenor casinos dot com’ (email format not allowed) so I did this and explained all. But there’s been no reply because they’re not accepting quieres this way or responding “we’ve been busy improving our site….no new emails to this address will receive a response” but the advisor I spoke to this morning reviewed the email/screen shots?? And told me again to send all info I have plus photos to them again using the same email..Awful service…

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Used to be excellent and my favourite casino now every single game is a dead spin in the base, can go £15 – £20 on 40p without a win on any game, cant be random when its multiple providers and various games all dead spins

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Grosvenor online currently have a Beat the Timer promotion. However when you win, they don’t honour the prize. I’d won a free sports bet but despite it saying so, they didn’t credit it. When I contacted customer care, they implied I was lying! Why would I lie over a very small free bet?!?!? Clearly there is a glitch in the system however the customer care was dismissive and arrogant. Thankfully I wasn’t arguing over a significant sum of money but the principal is the same. Their system has issues, as I’ve experienced it first hand. Just be careful when considering this as your site of choice as there are system flaws but the customer care is dismissive and amateurish.

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Honestly, I’m terms of fairness and enjoyment. This is the best casino I’ve used. It seems to be the only casino that actually feels fair. I’ve won and I’ve walked away with nothing but I was satisfied. It has the best range of games and one of the quickest payouts.

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Dawn reallly help relsove my issue promptly.

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Had three bonuses on eye of horus, they paid 15x and two absolutely nothing. Very poor rrp. They will say its all RNG blah, blah, blah but it’s the same every time.Self excluded myself.

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This is by far the worst site I’ve ever played on .Bonuses are ridiculous with wagering that you will never hit in a million years .just read the complaints on this site all the response from governor are practically the same blah blah please don’t waste your money on there online casino it so bad

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My experience with Grosvenor Casino left me feeling let down and frustrated. I can’t help but share my disappointment with this casino. When I tried to withdraw my winnings, it turned into a major headache. Their verification process felt like a never-ending maze, and I began to question their intentions. I decided to get started in bit7casino.com instead. A lot more nicer casino.

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Constantly disconnects and won’t load back up. If you are in a tournament kiss goodbye to your buy ins grosvenor will happily keep them. NEVER EVER USE GROSVENOR THERE ARE PLENTY OF SITES THAT WORK AND ACTUALLY HAVE A CUSTOMER SERVICE TEAM

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Was playing a poker tournament today and was sitting 2nd on leaderboard when they logged me out and I couldn’t get back in! Emailed customer services who admitted it was a problem on their side and offered me a 5 euro ticket and when I said this was not very acceptable as I’d paid 20 euro for the tournament and was looking at a 1st place prize of 800 euro! They have now blocked my account! Not the 1st time this has happened to me either logging me out in the middle of a tournament! Anyway my advice is stay clear there are plenty other reputable poker sites out there with customer service teams who know how to treat their customers!

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When you win money you have to refresh When you login it takes absolutely ages to get to the first screen It’s supposed to be fair play So in my book it’s not fair when you deposit have to refresh then lose the chance to bet on a horse race because it’s suspended Dear Grosvenor inplay means at the moment NOT 5 minutes later when all markets close suspend or otherwise take far too long

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Absolutely diabolical Grosvenor rank Mecca casino , just like their land based all rigged. So glad not to be part if their sham outfit

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Was with Grosvenor for around 3 years loved never had a problem that was until I won 4700 and I couldn’t withdraw so basically I had a prepaid card which I was to deposit with but they won’t withdraw too told me I need to another card in my name to withdraw which o didn’t have I asked them could they do a bank wire transfer as it states in there T&C you can request got told no I need a card otherwise can’t have money I tried for 3 days sloek to countless people and got told the same thing so basically you can deposit what you like but you can’t withdraw to same card as they don’t accept than what a joke I have since closed my account and lost 4700 BAD BAD customer service telling lies upon lies

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Customer service reps are great and do their best but they are so limited to what they can and can’t do it almost makes them pointless. It’s all very robotic and not dealt with on a individual basis. They do their best and they really do but the company needs to reassess what there reps are allowed to do or not. Also the bonuses are the worst on the market. You spend weeks completed chests for it to then upgrade but you get nothing for completing it so what’s the point it upgrading? 🤔. If you like a loyalty bonus stay well away from this site but if you are just looking for a good poker app then it’s great 👍

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Customer service reps are great and do their best but they are so limited to what they can and can’t do it almost makes them pointless. It’s all very robotic and not dealt with on a individual basis. They do their best and they really do but the company needs to reassess what there reps are allowed to do or not. Also the bonuses are the worst on the market. You spend weeks completed chests for it to then upgrade but you get nothing for completing it so what’s the point it upgrading? ?. If you like a loyalty bonus stay well away from this site but if you are just looking for a good poker app then it’s great ?

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Very shady site constant freezing it logs you out after every game and during the game bonuses dont appear and when they do it freezes and reloads to come up with a technical error more often then not

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Poor shameful if you put any money on this casino you will just throw out in window I spent over hundreds and the game just froze and showed the bonus but nothing happened after they just robing the people shame !!!!!

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False advertising, they give you casino bonuses but then make you use your real cash money first. I had £200 cash in my account after I won a sports bet and would’ve had to wager and lost all of that before I could use a measly £1 casino bonus. They are preying on people not reading T&Cs and hoping you loose a ton of money that way and falsely advertising their promotions.

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Terrible customer service they dont answer the live chat or the telephone, games glitch every 2 minutes and withdrawals get declined because the site adds you to some sort of wagering requirements even if youve never used any promotions disgusting site AVOID 100%

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Being a new member of the online site. James was the 1st person I spoke with on the live chat. The reason for the contact was the survey on the email did not work when selected. So I decided to get in touch to ask about this and weather it was for verification of my identity. As on the FAQ is states no need for id..This is checked via a 3rd party. James was efficient and helpful to all of my questions raised and provided great customer service using informative information to support my needs and questions. One of which was clarification on my identity, to which I was told it was not needed. After opening an account and withdrawing. My account was restricted and my identity is needed. This process is 72 hours. Why can’t you upload id when joining ? This will cut out the long process I will be waiting, 72 hours. It’s also inconvenient and could be resolved at the moment you join. Derba today was helpful and reassuring to me when I contacted live chat to confirm receipt of my identity. Debra was refreshing and helpful.

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Complete ripoff never hit a bonus round I played 150 at 20p stake I didn’t get one bonus your disgusting I hope you go bankrupt

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Went to a Grosvenor on my hen do for karaoke not gambling. They refused to let us into the casino without taking out phone number and email address. Since then I’ve had a text pretty much every week from them about gambling when I have never gambled. The only option to opt out is to text stop which my service provider doesn’t allow and they would not let us remove ourselves whilst we were there. This is a gdpr breach I was not told I’d be text constantly once I gave my number.

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I opened an account with them, made a deposit of 7 pounds and 18 pences and made a single bet with that money, the bet was a winner and I made the withdrawal of the money to my account, the same one that I made the deposit, however they blocked my account without any warning, call, email or text message, I got in touch and attendant said that I had to check my account, and gave me a wrong email; I contacted them again and they gave me an right email address (I Guess) , I sent the necessary documents and a day later they didn’t say anything to me. The next day I get in touch again and the attendant tell me the waiting time is no 48 hours, the day after I call them again and they said the waiting time is no 48 hours is 72 hours (What????) this is ridiculous, they want to keep the customers’ money by force.1 – checks must be done before any deposit2 – After depositing and winning the bet and withdrawing the money, they decided to do the verification. I think this website is a fraud.

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Never known such a tight stingy site, the bonus rounds are a rip off, big bass bonanza gives you extras on the features that never come out, dead spin after dead spin. Utter p*** take. Complete fix.

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So, I’ve used Grosvenor Casinos for some months. Not the best of sites but I’ve had no problems until last evening. I got a new debit card, uploaded the details and made a deposit (200) No problems. I worked it up to 400 and went to withdraw part of that. Withdrawal not allowed! Grosvenor wouldn’t cancel my old card, and when I tried to contact one of their ‘customer champions’ (!!) no one was available.So I left it, meaning to do it later. Played a little today. I was playing a 10 blackjack table (maybe 10 or 12 a hand) and next thing I saw was that most most of my bank had disappeared. I glanced at the pay out box and according to that I had placed a 412 bet, … which was beaten ( by a dealers blackjack !) Never, in my better than 50 years card playing have I placed a 400 wager on a card game. I find it suspicious, usually when you place a bet there are a few seconds before the cards are dealt. Not that hand, … practically immediate & no chance to cancel. Well, our ‘customer champion’ was giving me the runaround. Said he would escalate my complaint but it could take 2 weeks to get back to me. 2 weeks !! Anyway, I’ll give them 72 hours and if nothing I shall get in touch with the gambling commission who have been helpful in the past.

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ive just closed down my account i had a 1 live casino bonus and it said the wagering requirement was 1 as stated here Type:InstantBonus status:ActiveAmount:1Wagering target:1Progress:0Activation:23-04-23 (1.00am)Bonus status:ActiveExpiry:26-04-23 (12.16pm)i bet the 1 it asked for won 4 pound from it but the progress didnt fill so i contacted them the guy was nice but they said Thank you for your patience Edward. Upon checking, you have a 1 live casino bonus on your account. However, you have a bonus wins balance. In this case, only 10% of your stakes will contribute to the wagering target. In this case, you have to wager 10 so that you can meet the wagering target and once you have met it, the remaining winning will be converted into cash now it didnt state any of what he said on the actual bonus it said 1 not 10 so dont come here it is shady practice.

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i had problems logging in a few times but then all was ok i didnt lose any cash thank god, i got the right help i needed i guess i was lucky i will now make sure not to lose my password again

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Money went missing from my account balance. I had over 2 cash on my balance, played free spins, won 26p. Went back to the home page. My balance updated to 28p with 26p bonus. Contacted live chat, what a surprise they couldn’t see it lol I know it’s a small amount, but it’s beside the point. I log all my bookie balances, first time I’ve had money actually disappear. They’re website is also painfully slow to load. One to avoid.

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Signed up….deposited…..won 600 pounds….account suspended….sent all requested information and told email within 72 hours. Still nothing. If they actually unlock my account and payout then ill update this review but its not looking good so far

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Signed up to their promotional offer and won a bet. Just looked to see if they paid it out yet. No. So I go to log in. Account suspended. So apparently I needed to proof who I am even though I already have photo screenshot of agreed withdrawal into my bank. Never got prompted to give any details just told me what reference I’l see in my bank. Pathetic. Won’t be changing my review unless someone sorts me out fast

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Very nice and helped explain my question very clear

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Utterly shocking company. This isn’t a disgruntled “loser”, I closed my account while in profit with them, however they lie and their communications are absolutely dreadful. Maybe an email every 10 days in response to a complaint.Honestly, go elsewhere. The customer services are just dreadful

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I am absolutely livid. I went to exchange my cash points and it says I have insufficient amount to do it but there is no minimum so I contacted customer services, sent 3 emails with screenshot to be told they no longer offer this and yes I have points but I won’t be able to use them!? 45 minutes I spent chatting to customer services, sending emails, multiple screenshots and constantly having to log back in. No offer of any gesture of goodwill or anything for wasting my time just tough basically. Not impressed at all!!

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If I could give zero I would, not a single bonus spin let alone any form of a win and then the account is blocked. Take your money to somewhere more upmarket.

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