Kwiff PLAYER REVIEWS(1601)
Jason
25 June 2023
Comment from uk.trustpilot.com
After creating an account and depositing €3000 euro today I was not allowed to bet. After contacting the live chat they said my account was under review and wasn't given a time on how long it would take. Then I tried to withdraw and bet elsewhere and they wont let me withdraw saying I need to verify my account. Started a live chat to verify my account and they wont let me! My account is under review and I have to wait for the department to contact me.So now after depositing €3000 they wont let me verify my account to withdraw my money or let me bet. Dont make the same mistake I did. Avoid this bookmaker and stick to the well known reliable ones.
Jimbo
21 June 2023
Comment from uk.trustpilot.com
Absolute nightmare I won 463 pounds on roulette off 7 pounds I left in my account. Complete fluke so I withdrew it . Thats when every excuse under the sun started I supplied all documents twice in 2 days .Was that enough ? Not at all I was the told I was gambling irresponsibly hahaha just a scam .My withdrawal was cancelled and they said they would refund my lifetime deposits (170 pounds over 2 years) I only got 148 ! I've now escalated on every platform possible. Avoid at all costs the gambling commission almost said kwiff before I did when I got in touch .My advice hound them if they are gonna rip us off they can bloomin earn it .As you can see they have responded to my review with lies ,just admit you don't like paying out ! I made no concerning comments to their team unless concerning means asking where my money was ? Either way the courts will end up deciding.
Eugen
21 June 2023
Comment from uk.trustpilot.com
the website looks good, but unfortunately they are very slow when it comes to verify your account. I wrote them on chat, I have sent emails too but nothing concluded yet. They rejected my selfie because it was blurry, thy said. I made 5 new selfies after that and send them. Still waiting for an answer. They say that the verification is on pending. How long do they need to verify some pictures. I can't understand.
Matthew
21 June 2023
Comment from uk.trustpilot.com
I have been trying to withdraw my winnings from Kwiff for over a week and have uploaded the documents that they required each time and they still won't transfer the 85 they owe me.Now they are saying the latest document is not accepted as it is a screenshot when I actually sent a pdf. Sent it again and now they are saying their system won't accept it.Now I have raised a complaint via their system and they are telling me it is an 8 week wait time.This is not good enough, they are making it difficult hoping that I will just give up.Avoid this company...
William
16 June 2023
Comment from uk.trustpilot.com
Living in Ireland and set up an account with kwiff on the 3rd June while on holiday in England. When setting up the account I noticed I could only deposit money in pounds. I asked could I change the currency because I live in Ireland. I was told there was no way but it shouldnt be an issue and I was fine with that. I asked on live chat do kwiff operate in Ireland and I was told they do. I made two deposits without problem in pounds. I made several bets until I noticed my account was limited. I tried to withdraw my own money which was almost half what I even deposited in the first place. kwiff tried to lay the blame on everyone but themselves since then. Blaming my bank. Telling me I didnt wager all my deposit which was just a ridicolous lie. They had no helpline to call and a live support team who offered me no update on what was going on until I had to threaten legal action. After 12 days Only then did they finally send me an email telling me I couldn't open an account with kwiff.com despite me entering all my details with an Irish address and also sending them a copy of an Irish passport and Irish address which they accepted and allowed me to gamble. I lost almost half my deposit on this site which I'm sure they would never have allowed me to keep had I ended up with winnings and also are charging me 15 for the transaction to send to my bank. Some apology that is waiting 12 days to make a withdrawal when they couldn't even notice a republic of Ireland Address is not in the UK. That money has still not left my kwiff account as I type this and when I ask on live chat when will this be sent all they continue to do is send me the same message they've been sending for the last 2 weeks. The relevant department will be in touch. Another thing to note aswell is their lack of ability to take any accountability on sites like trustpilot. Having apologised in their last email to me their response to some criticism in my last review was to continue the chat through email so things could progress forward despite them not responding to my emails for 4 days when told to expect a response in 48 hours and also being told I would be contacted by their team leader. Avoid this site. They will try everything in their power to keep your money and show no urgency to resolve an issue even when it's a flaw in their site that they couldn't recognise an address in the west of Ireland can't open an account with them. I wouldn't have bothered to write a review of they just handled the situation in a few days but as of now I am still waiting.
Stewpotts
16 June 2023
Comment from uk.trustpilot.com
I looked at the top reviews and joined the site then got worried re recent reviews. I was lucky ahead on first vist and cashed out my winnings. Provided docs first day and money in bank by day 2. I've done other reviews and been caught out on non regulated sites. This one which does have a licence is fine.
sillyboo
16 June 2023
Comment from uk.trustpilot.com
Will not give me my withdrawal. I cannot get source of funds as it is done online. You have no right with holding players money. You can't process a couple of withdrawals, then suddenly decide you want source of funds. Looking at the other reviews you do this to everyone. Do the source of funds when players open an account, NOT after!! And now when I complain you suspend my account for 6 months so their is no way I will ever get my 250 quid. Thanks for being a great casino experience ??.... so if you excluded my account where the ef is my money, you robbing piece of hit hunt ?? can you not see all the customers you have effing ripped off, in the reviews below mine. If that's how you make your profits by ripping people off then we'll done to you.You're doing a fantastic job and should be proud of yourselves!!! I will pray for karmatic justice! You are so dumb, you even thank people for their crappie reviews of your waste of space company!! Because you are with holding my 250 pounds, I need to go on gamstop? Vindictive, delusional and plain wrong what you are doing. Fantastic job guys well done ?
Lesley
15 June 2023
Comment from uk.trustpilot.com
Please please if you have any sense do not go anywhere near this website. There casino is the biggest con i have ever experienced and this is not due to losing this is due to the fact the payout is very low.3 Slots of which each took 100 without giving the bonus once! I have played on many other sites and never ever experienced this.My advice to anybody is do not play the casino on this site.
Ruairi Mc cann
12 June 2023
Comment from uk.trustpilot.com
Great markets for football ,platform is easy to use
joanne dugan
11 June 2023
Comment from uk.trustpilot.com
Love it when my bet gets kwiffed(boosted)Money back in my account within 2 hr most of the time.
Al.M.
10 June 2023
Comment from uk.trustpilot.com
Really enjoying Kwiff. Totally unique and added interest and excitement due to the chance of a bet being "Kwiffed" meaning surprise increases in odds. These are guaranteed at the weekend with an accumulator. I've just had a 3 way bet jump from 5.21 to 10.89! Incredible (well will be if it comes in) but that's the whole point, it's exciting.
David
09 June 2023
Comment from uk.trustpilot.com
I've been waiting for a week for my withdrawal to be processed after giving ID documents earlier this week. Naturally I've been chasing this as it's taking a while and the last chat interaction was "Why do you need your money?" hahaha avoid this scam company
Ginette Attwood
09 June 2023
Comment from uk.trustpilot.com
Where are the scatters? Bonuses? I've ploughed hundreds in and after putting nearly 100 last night I didn't get any, the smallest of wins in between..come on Kwiff, pull your finger out coz this is starting to sound very dodgy ?
Charlie Potter
07 June 2023
Comment from uk.trustpilot.com
Awful company. Won some money a few weeks ago but never been able to withdraw. Lets you deposit money instantly but withdrawing can take weeks because they are too incompetent to verify 4 documents in FIFTEEN DAYS. Shocking company which I will never use again
Michelle Greenwood
07 June 2023
Comment from uk.trustpilot.com
Does anyone ever win on this site. It eats my money like mad. You know i don't even mind not winning. Although it would be nice. The responsible gambling always states its for fun. But its never fun on here. Last 4 times i have deposited 20 and its gone in 10 minutes. No bonuses hardly. You can't even win a couple of quid just to keep playing. Your disgusting kwiff. Used to love it on here
David M
07 June 2023
Comment from uk.trustpilot.com
I made a withdrawal on Friday which is still pending. I contacted yesterday and was advised they need ID verification which is fair enough but they could have advised me of this instead of the funds sitting in a pending state for a few days.They stated they need a passport, selfie with passport, utility bill/council tax and photo of the card used. All very excessive for an online bookmakers but regardless, I'll do as they ask. I sent the passport and was advised all 4 corners need to be showing. Sent the utility bill and was advised this was not accepted by their system saying it was not the original document despite being downloaded from the SSE website. They finally accepted the utility bill after I argued it was the original. I resent the passport and now they're saying it's not signed, which it wasn't but I've managed to travel/go through passport control a couple of times with no issue so not sure why it matters for a Bookie. Anyway, I've signed/resent and I'm pretty sure all the ID should pass the checks but they're not getting back as quickly as they were when they were refusing my ID. They'll no doubt tell the gambling ombudsman that all these checks are in place to prevent money laundering but really they are just really determined to keep your money. Will update this once they get back to me with their next email rejecting my ID.
Sam
06 June 2023
Comment from uk.trustpilot.com
This should be a good review but its not. Site is good but staff are very poor. I won 133k on Kwiff, getting the funds was no issue at all, but then I was offered a loss limit of 30k - which I rejected, I contacted the live support to get a lower loss limit as this doesnt seem like something the so called safer gambling team should have approved. Live chat agents did nothing, couldnt help as they have no power to do anything really, so I asked to speak to the safer gambling team, no they can do that either. Asked to speak to a manager and they cant get a manager to speak to me so I will now be closing my account. None of what Kwiff did was safe, 30k loss limit is just absurd.
Kevin
06 June 2023
Comment from uk.trustpilot.com
Joined on 4th June and won 268. Next day won 510. Unable to withdraw second day's winnings without providing proof of ID and address. Never asked for this while I was depositing. Made this as difficult as possible by refusing to accept docs used on several other sites. Had 2 x bets on horse racing, odds on one were 'supercharged' lol - even after this odds were worse than those on sky bet and paddy power - 'kwiffed' should read 'conned'! Unable to watch races through live link as didn't work on either occasion and had to watch through sky bet. In the end they unilaterally imposed a 175 weekly loss limit and 750 monthly loss limit - asked them to remove weekly limit and keep monthly one but they refused - 175 limit totally useless to me. I told them to close account - amateurs who don't like you winning!
David Sandford
05 June 2023
Comment from uk.trustpilot.com
Exciting app. odds a little below what is out their, but when you are 'kwiffed', you are truly 'kwiffed'. Not a site for a pro punter, but who is? Certainly the best in terms of entertasinment and good feeling. Thank you.
KS
04 June 2023
Comment from uk.trustpilot.com
love the opportunity to get kwiffed - makes it more exciting
Steve
04 June 2023
Comment from uk.trustpilot.com
Very good experience. I did read the reviews but decided to go ahead. Have to say I was very pleased. Im a low roller and deposited a couple of times before withdrawing, mainly to test the experience prior to further use. Small withdrawal request (65) was madr on the Saturday and actually hit my back today (Sunday) 24hours later. No issues what do ever!Great selection of games including all my favourite PlaynGo games which I pretty much only play!So for all good!
Jack
03 June 2023
Comment from uk.trustpilot.com
There is not enough bonuses.Other sites offer daily not here
Andrew Micklethwaite
03 June 2023
Comment from uk.trustpilot.com
Lots of events on which to have a flutter, and at the time of writing, a guaranteed accumulator bet bonus at weekends if you meet simple criteria
Joseph Harbinson
02 June 2023
Comment from uk.trustpilot.com
The random odds boost its a surprise to betting. Easy to use site
Samuel Burbidge
01 June 2023
Comment from uk.trustpilot.com
Signed up to kwiff a while ago used a few times no problems and enjoyed the site. Then when I wanted to withdraw my funds I was then told I had to verify my documents again even though I had already withdrawn previously. It has now been 10 days and after constantly being on live chat, I still have not received my money. I am constantly being told to be patient and it should be done the next day but still no show of any money. I really hope this can be revolved very soon as it is such a shame.
Customer
01 June 2023
Comment from uk.trustpilot.com
Wont let me withdraw 2500All docs and ids have been sent.A scam for sure.They will take your money and will just keep it.If you win ,they will put all kinds of blockers and will not allow money to be withdrawn. I am not a professional punter.This company has no ethics. Will find an excuse to provide u a reason to block withdrawal.If you loose they are happy and but if you win they will provide psychological Barriers like withhold withdrawal.
catherine
31 May 2023
Comment from uk.trustpilot.com
KWIFF TRANSFER MY 595.44 NOW!!! YOU ARE IGNORING ME!!! ECOGRA NOW CONTACTED!!! ACCOUNT NUMBER - 554862Kwiff you are IGNORING my latest emails ON PURPOSE of instructing you to transfer my remaining 595.44 that you are DEFRAUDING me of. I have now opened a complaint through Ecogra, and after that if need be i will be contacting Citizens advice and then my Politician and then will be taking you to a small claims court for the full amount plus damages of compensation on top for the stress and inconvenience and the TORTURE of the DANGEROUS PLACE of the DARK THOUGHTS that you have caused me and that you have put me through in regarding my mental health.KWIFF I AM REQUESTING YET AGAIN FOR YOU TO TRANSFER MY 595.44 NOW THAT YOU OWE ME FORTHWITH.I WARN YOU KWIFF I WILL NOT STOP UNTIL I RECEIVE MY 595.44!!!CATHERINE SPURRIER.
Adam
29 May 2023
Comment from uk.trustpilot.com
Offer great boosts, really easy to use and pleasing user interface
Joseph Mose Nyariki
28 May 2023
Comment from uk.trustpilot.com
A little bit slow connecting network.It takes time to load some games,but it's something you can improve
M Blake
27 May 2023
Comment from uk.trustpilot.com
supercharged odds are a fantastic addition to a great betting site.
Alex
26 May 2023
Comment from uk.trustpilot.com
Great site, works great, easy to use.You will enjoy raising site.
Robert Love
24 May 2023
Comment from uk.trustpilot.com
They do not ask for any verification also I was asked if I wanted to set any limits when I was opening the account I set a limit of 300 over the month I still had 95 to go before I reached my limit I had placed numerous bets with them most of the day when I tryed to deposit another 50 pounds into my account they wouldn't let me they said I had to wait until 21 52 pm before I could deposit anymore funds in so needles to say I lost out on the last to winners due to there crazy rules so my account was only opened for 4 hours good riddance I say
Joe Mckeever
24 May 2023
Comment from uk.trustpilot.com
I was very worried after winning and seeing the reviews but I can honestly say I got my winnings within 24hrs.I then won again the next day which I was asked to provide my passport and proof of address within one hour of sending them I received my winnings.I've since won again tonight over 1k I'm waiting on ot being paid bit I have no worries Decent online site to be honest
catherine
24 May 2023
Comment from uk.trustpilot.com
Dear Sir / Madam, KWIFF account number 554862.I am writing to you to raise an issue about: Gambling - Kwiff account number 554862.The issue that I have experienced was: Kwiff will not allow me to withdraw my money, this situation has been going on around 4 months now!!! Kwiff allowed me to Deposit beforehand thousands of pounds, 100 + times without asking me for any I.D. Then they allowed me to withdraw smaller amounts beforehand and then all of a sudden when i win over 2,000 + they stop me withdrawing my money and ask for all kinds of I.D. I sent them an email of a Formal complaint with no joy. I have supplied them with all paperwork they required and everything else i possibly could, I showed them my Passport but it had expired, they asked me to apply for a Citizens card at first which went on for 2 months!!! but the Citizens card is impossible to get and now so is the renew of my Passport because these companies are too intrusive and want me to supply a referee who know you and have a personal relationship with for over 2 years!!! None of these Professionals know me that well and they feel intrusive by me asking them this ''Favour'' as they are asked their personal details including their passport number etc etc from off the Passport office and Citizens card!!! Even my own Doctor will not be a referee and does not want to get involved in it!!!!! I have been belittled to the hilt asking these people!!!!! on top of this whilst these disgusting Parasites ''KWIFF'' are doing their utmost best to defraud me and they want me to give up so i will give up on my money they owe me so they can reach their end goal which is to rob me and keep it!!!!! They are also doing this to thousands of other people!!! It is absolutely sickening!!! Kwiff are also money laundering my money and making interest off it. I will next go to Citizens Advice and then my Politician and then a Solicitor and then to a small claims court if need be!!!!! I am already out of work and on Benefits and struggling with the cost of living crisis as it is!!! It has cost me almost an extra 150.00 for trying to apply for a Citizens card and a UK Passport which has become impossible with the intrusiveness!!! Me and my partner already suffer from Mental health issues as it is and Kwiff have made our Mental health much worse. We both feel extremely ill with all the magnitude of Stress Kwiff has caused us both, we feel frustrated, time wasting me for months on end!!! These parasites are draining the life out of me and making me very ill where i am consumed with dark thoughts all of the time. I am very scared and worried. I will never ever gamble again and i am no longer interested in it and stopped gambling around 4 months ago as soon as Kwiff caused me these problems. I want them to withdraw all of my money back to my bank or let me withdraw it. And i want to forget about them and i want them to let me carry on with my life in peace without all of this stress and pressure to battle for my money which is mine!!!!! I am asking you again KWIFF, GIVE ME MY MONEY!!!!! YOU ARE MAKING ME AND MY PARTNER VERY ILL!!!!! P.S - I have attached screenshots of proof of the monies. From Catherine Spurrier.
Brendan Marry
22 May 2023
Comment from uk.trustpilot.com
Great betting app, love the Kwiff feature!
customer
22 May 2023
Comment from uk.trustpilot.com
Having a good time makes it a bit different
Hks Xoxo
22 May 2023
Comment from uk.trustpilot.com
They are refusing to give my withdrawal to me because of some id being expired i have sent every other id i can even a birth certificate... i will update if they successfully sort this out if not for now i absolutely DO NOT recommend USING this website at all...
Colin Wesley
21 May 2023
Comment from uk.trustpilot.com
All seems to work fine, not sure i like the odds in decimal tho
David Wright
20 May 2023
Comment from uk.trustpilot.com
I would like to say big THANK YOU Rowena , got me all sorted and verifed within 40 mins and what I failed mention I have no issues with site plenty of games to choose from, I may have had a mosn but its also right to thank when its sorted so thanksvagain Rowena .toThe office staff clearly don't know their own ID policy, like others who reviewed 1st withdrawal no problems 2nd and 3rd withdrawal pending, send all documents passport, drivers licence, council tax , bill house insurance car insurance , bank statement, scan of bank card I deposit with , email morning said scan as PDF files as the don't accept mobile photos, tonight I recevied an email tonight they dont accept scans clearly they don't know there own policies, so how do they accept proof of ID if the don't accept scans which that's how they requested ID and OH and send my payslip todays date and they asked me if I am employed DUH. They are also breaking uk government rules they shouldn't be asking for all your info when trying to withdraw
Mark Jackson
20 May 2023
Comment from uk.trustpilot.com
Great website & customer service - no issues here.Only downside is their poor odds. Yes they boost them but usually to the same value at the other leading bookies. Boost doesn't happen all the time.
Keith Hoodless
20 May 2023
Comment from uk.trustpilot.com
This is such a better way of betting. Such is the unexpected being killed then losing is not so bad!!
Jon
18 May 2023
Comment from uk.trustpilot.com
SCAM - I have been able to withdraw on a few small wins with Kwiff. However after some large deposits that won nearly 1.5k they suddenly refused to let me withdraw. When I queried this with customer support they suspended my account and demanded proof of ID and address, which I provided and still they refused to pay the amount out. This happened in December 2022 and we are still waiting. AVOID
Ryan Austin
18 May 2023
Comment from uk.trustpilot.com
See recent reviews - horrid company with no morals
david taylor
17 May 2023
Comment from uk.trustpilot.com
Such a poor betting company please don't use I bet a 4 team accumulater today 1 team played and won other 3 didn't show they played and random loss on one team lost me 66 when I live chatted they didn't want to know very poor
Dylan
16 May 2023
Comment from uk.trustpilot.com
Payments team still havnt got in touch they havnt even replied to my last review because they know what they have done scam
Richel Soetens
15 May 2023
Comment from uk.trustpilot.com
I Can't auto spin or fast spin Which I find a little suspicious, also I have found it rather rough getting anywhere over starting deposit value worth speaking of in the slightest.. I think max was ten bucks over my initial deposit. I have found that Casino is not my thing, so I will be making my extra funds at PlanOff for now since Planoff is the only place where I have been able to make profits.
Robert McCarrol
14 May 2023
Comment from uk.trustpilot.com
I thought Skybet was bad then there was Kwiff I'd advise to stay away from them
Anonymous
13 May 2023
Comment from uk.trustpilot.com
Loving the Kwiff! Odds enhanced, payouts too. Classic. I really rate it!
Ryan metcalf
13 May 2023
Comment from uk.trustpilot.com
Brilliant site that is a different to the rest.
Will
26 June 2023
Comment from uk.trustpilot.com
I signed up to this but sense trouble if you win big. Funny how when you are overall losing or have small wins no questions asked, lol. What can the company do to assure me I won’t then get asked for information if win big? Seems really intrusive? To be fair I have given you 3 stars as not guilty until I fully understand how you operate thanks. What is this about threshold? Is that your rules or gambling regulations? Please explain for transparency. Thank you
I signed up to this but sense trouble if you win big. Funny how when you are overall losing or have small wins no questions asked, lol. What can the company do to assure me I won’t then get asked for information if win big? Seems really intrusive? To be fair I have given you 3 stars as not guilty until I fully understand how you operate thanks. What is this about threshold? Is that your rules or gambling regulations? Please explain for transparency. Thank you