Kwiff PLAYER REVIEWS(1601)
Dean jackson
27 August 2024
Comment from uk.trustpilot.com
Absolute jokers. I urge anyone thinking about signing up with these to be wary.I signed up Thursday, deposited and placed my first bets and played a little in live casino.I thought I'd test withdrawal with a small 11 quid, they emailed me asking for documents which I replied with swiftly.Since Friday I've heard absolutely nothing, my account is not verified and withdrawal still pending.I went to live chat and asked if they can hurry up so i can actually play with them??? Just said wait until they been reviewed lmao. Absolute amateurs and untrustworthy.Do NOT deposit large and play, I urge anyone to realize that these are very poor and If you deposit large or withdraw a large winning you wont get it, or you will be waiting for them to verify you forever.AMATEURS.
William
27 August 2024
Comment from uk.trustpilot.com
Just started using this site great boosts on accas
William Gracie
27 August 2024
Comment from uk.trustpilot.com
I have sent all the documenta to this site that was asked for so I can make a withdrawal. I have £840 sitting in my account and all I want is my money but trying to get this site to verify seems to take forever and I'm getting absolutely nowhere with them. I have sent so many documents for them to verify me and there is no other document I could possibly send them but they just keep coming up with something else they need. All I want is my documents verified and my withdrawal processed to my debit card that is registered. It also seems to take forever to get a reply from them thru email and when going on live chat the agents don't have a clue and can't tell you anything so what's the point in having live chat agents when they can't tell you anything. Kwiff please just get my account verified and process my withdrawal so I can get what is rightfully mine as I won it fair and square with the deposits you took from me before you asked me to verify my account. Yes I did miss that part out but I have sent all relevant documents that you requested from me and I was told as long as I send all these relevant documents my withdrawal would be processed which still hasn't happened. I also explained why thus happened and it wasn't a third party's card, I signed into my wife's PayPal instead of my own which was a genuine mistake.
Roger
26 August 2024
Comment from uk.trustpilot.com
My withdrawal has been pending for months and kept asking me documents,Im out of documents to provide.Absolute scam I think.Dont open account with them.
Katen
26 August 2024
Comment from uk.trustpilot.com
Great your 1 of the best just would like quicker withdrawals
Dean jackson
25 August 2024
Comment from uk.trustpilot.com
Opened an account, deposited and bet, played a little, decided to withdraw to test the process.Got an email requesting documents.Sent them, been waiting for 3 days now. Its a simple task....other websites verify same day.Not kwiff, i wont be depositing again until verified and withdrawal processed.Kwiff, do you want custom? Do you want players???? So all ill say is be aware of this people, they will allow you to deposit multiple times but will not let you withdraw unlesd you send documents. Thats fine, but they wont rush with this for you.
James Evans
25 August 2024
Comment from uk.trustpilot.com
The system is a lot better now. The previous one I couldn't see what my cashout was but this updated one is really clear.Could benefit from an easier login like a few numbers or something.
Krunal Panchal
25 August 2024
Comment from uk.trustpilot.com
Dear Kwiff Casino Support Team,I'm writing to express my frustration regarding the lengthy verification process on your platform. Despite submitting the required documents, I've been waiting for an unreasonable amount of time for my account to be verified.- Date of document submission: 20 August 2024 ,10 amI understand the importance of verification for security purposes, but the waiting time has been excessively long. I've tried contacting the support team multiple times, but unfortunately, I haven't received any updates or estimated timeframes for completion.They Have only one answer that is wait, in first two days i did many times chat because after read all rivews i was worried, but then i did not bother because I thought it takes bit more time, but now its after that 5 days gone,its now near end of today but still No any email or any updates !!!I request your urgent attention to this matter, as this delay is hindering my ability to enjoy the services on your platform. I would appreciate it if you could expedite the verification process and notify me of any additional requirements or issues.Thank you , Will 100 percent change my rating according my progressHope u Kwiff can able to understand
Matthew
25 August 2024
Comment from uk.trustpilot.com
Terrible experience with income verification. Asked for documents 6 days ago - provided first one but was rejected within 2 hours due to imagine being blurry, resubmitted more info but this hasn’t been reviewed 4 days later. I wonder is the fact there are pending withdrawals the reason?! Live chat just replying with a standard message “we are experiencing high volumes this will be done in due course”. Email sent to gambling commission to seek advice. Prior to this, my experience with kwiff was 5 star
simon mathews
25 August 2024
Comment from uk.trustpilot.com
Easy sign up and to use this platform also live the kwiff bonus
David Wallace
25 August 2024
Comment from uk.trustpilot.com
Great site, easy layout, and it's great when you get Kwiffed. The odds can change dramatically.
Paul Johnston
25 August 2024
Comment from uk.trustpilot.com
I know it may sound have been said many times. . The prices are sometimes a point or two behind other betting sites but being kwiffed regularly makes it worth while. Often the prices double or more.
Liam
24 August 2024
Comment from uk.trustpilot.com
Peed off with this company . Another one that's above the law. Withdrawals 5 below £50 all pretty quick . The last one I done was £100 . Says when you do it Instant to 24hours. 24 hours later nothing still processing . Bear in mind I have deposited more than £500 recently over a month . So they ask for ID . I send driving licence and explain where my income comes from . Unfortunately they never wanted to know what time I wake up and brush my teeth or what I like for breakfast. I send it in and answer the questions . Hours later says I never done it . I done it again . I email and say this is done I'm uncomfortable you are holding my £100 yet take my deposits still now instantly whilst verifying my account which was opened properly months ago . Email back saying please be assured our team will verify things asap . What does asap mean . Are these people sitting drinking coffee gambling themselves rather than verifying peoples accounts . I hate to moan but when they start holding your money it pees me off . I know a Kwiff rep will read this so as soon as it's sorted you have my word I will remove my poor review . Until then people , when you have a nice win and hit the withdrawal button - hold your breath as you will have to jump through hoops . Pathetic
Nicholas Weeks
24 August 2024
Comment from uk.trustpilot.com
Made mistakes and always get good cashback
Mythos of the Blood
24 August 2024
Comment from uk.trustpilot.com
Always been helpful during times of good luck and bad.
Andrew K
24 August 2024
Comment from uk.trustpilot.com
Great to deal with no problems so far since ive joined few months ago im looking forward to some more
Gordon
24 August 2024
Comment from uk.trustpilot.com
Like the boosts! Don't like the availability of cash out markets, don't like the new layout of the app cos it doesn't leave u logged in! Also u don't reward the loyalty of your customers
As
24 August 2024
Comment from uk.trustpilot.com
What a great idea...App needs dev but really like that you can get in excess of 40% of final pay out
Caolan
24 August 2024
Comment from uk.trustpilot.com
Kwiff is great. Brand new exciting app. Still progression to be made but definitely a rising betting app and very fun to use!!
Gavin Bailey
24 August 2024
Comment from uk.trustpilot.com
Great opportunities to increase odds plus lots of games to play
Emma Galloway
23 August 2024
Comment from uk.trustpilot.com
Not sure about Kwiff. I like to search the games on casino sites before I join to see if my favourite games are available. There was a search bar but it wouldn’t let me search unless I signed up, so I signed up and yet it still wouldn’t let me search through the games until I made a deposit so i deposited £10 and it finally let me search through the games!! Found one of my favourites and played 20p spins on Squealin riches. Won £6 then after that it suddenly changed, dead spin after dead spin. Deposited another £10 and every spin was dead again. Didn’t land any bonus rounds while playing the £20. Its put me off wanting to make another deposit with kwiff. I might use them again at some point in the future but for now I’m not particularly impressed with the site. I’ll update my review over the next few weeks.
Dean Lacey
23 August 2024
Comment from uk.trustpilot.com
Brilliant app and great bonuses
TREVOR DENTON
23 August 2024
Comment from uk.trustpilot.com
Excellent betting site. Kwiffed odds are great!
Suzana
23 August 2024
Comment from uk.trustpilot.com
So I signed up to kwiff deposited a few times, once it was time to withdraw bang here comes the verification process every other time Ive used other websites I was able to verify myself almost immediately through live chat they send you a attachment link and it’s done so thoroughly you’d think with the amount of customers kwiff has it would be way more efficient probably the worst bookies in Europe I’ve never known to be asked to wait so long. Live chat all they say is it could take some time I’d really make sure people check reviews before using them and this will probably have some backlash on me from them but I think customers should know do your research they are not helpful at all…. Im still waiting sent them my documents got verified and then they asked for further documents have done so again still not even a email 3 days later. Absolutely unhappy with your service as soon as I get my withdrawal will be closing account. I even have a chat where it said it should be done in 24 hours but after that they then told me that it was an errorMade by the person.
Mike
23 August 2024
Comment from uk.trustpilot.com
After reading the reviews I understood I will never get my money. 48 hours ago I provided the documents, only by chat I found out I had to send the bank statement of one of the cards that is not in use anymore (which I did) but of course I didn’t my money. One of the agent told me in live chat:”take a break from gambling for a while, think about what I told you”. So rude and unprofessional. I provided them everything they asked for but they just don’t want to pay. SCAMMERS
Dan0803
23 August 2024
Comment from uk.trustpilot.com
Love the bets getting boosted
Wayne Horwood
22 August 2024
Comment from uk.trustpilot.com
Love this site fast withdrawal and the price boosts on spots bets are the best
Teresa
22 August 2024
Comment from uk.trustpilot.com
Been waiting over 2 months for verification so i can get my money owed.I have wrote numerous emails and live chats, they ignore all my emails and lie to me on the chat.I have £120 they owe me on my account, all i want to know is why it is taking so long and why they keep ignoring me.Terrible experience , bad customer service and would not recommend these to anyone If i ever get my money i will update but over 2 months to verify is a joke , other sites take 2 days.
PLid
22 August 2024
Comment from uk.trustpilot.com
Joined a week ago. Was good for depositing money said that all account was verified and no documents needed. The moment I won abracadabra please send 3 forms of identification did this the same day still waiting 3 days later. I understand that documents are required but to be told by chat that there’s no timescale for verification and reading these reviews it looks like I need to wait a little longer. Not sure why when most sites verify same day. Should ask for these before depositing and not only on withdrawals. Once I receive my winnings depending on timescale I will update stars accordingly. Was told that would have a response by the end of the week now Friday and nothing. Plus on my account it says no required documents so that’s the reason I assumed it was verified.
Louis Higgins
22 August 2024
Comment from uk.trustpilot.com
I was having trouble withdrawing my funds and then I spoke to George from customer service and he was able to sort everything out for me in minutes , great help 😃if anyone is having troubles I recommend asking to speak to George . Amazing help !
Damian Reeves
22 August 2024
Comment from uk.trustpilot.com
Another bad run of games double loading randomly closing then starting again very bad Edit are you kidding most games load and then just as you push the bet button they load again you should try some yourself
Luke
22 August 2024
Comment from uk.trustpilot.com
Great fun if having a gamble it’s great. If sticking to your daily horses others preferred but good fun and football good too and very friendly and different
Mr Allan Evans
21 August 2024
Comment from uk.trustpilot.com
Simple - easy to use, would like option of taking SP in racing
Ben B
20 August 2024
Comment from uk.trustpilot.com
Same as everyone else the customer service is absolutely appalling they will just end the chat on you if don't want to help you they ok taking your money but been 2 weeks now still no withdrawal
Clayton
19 August 2024
Comment from uk.trustpilot.com
Should have believes the reviews Refused to pay the welcome bonus and quoted some hidden T&Cs. Avoid at all costs they simple want you’re money; was told the only was to resolve it was to pay them more money (at which point I’d have betted the same as the offer anyway). Never use again.
Liam
19 August 2024
Comment from uk.trustpilot.com
After requesting my account to be closed. I still had £17 pending which they refused to give me as I still have one piece of identification to prove apparently. I’ve now sent this final piece of information for my pending withdrawal to go through and they still haven’t paid out. AVOID AVOID AVOID SCAMMERS
CTT
18 August 2024
Comment from uk.trustpilot.com
THEY HAVE NOW BLOCKED ME ON LIVE CHAT AND STOPPED RESPONDING TO EMAILS. IF THERE WAS EVER A SIGN OF GUILT THIS IS IT. THIS COMPANY NEED SHUTTING DOWN ASAP. ILLEGAL ACTIVITY HOLDING MONEY AND DISABLING ACCOUNTS. MASSIVE SCAM AND EYE OPENER.
Adam Ware
17 August 2024
Comment from uk.trustpilot.com
Quiff is a decent bookies and easy to use. Usually use to bet on underdogs as odds often get boosted so makes it more worth while. Had a few cheeky free bets as well. Would recomend.
PeaceandLove
17 August 2024
Comment from uk.trustpilot.com
Surprise bets and kwiffed odds. The user interface on kwiff isn't as good as other book makers but it's made up by offering surprise bets which are exciting and potentially profitable. Plus there is always the chance of getting your odds kwiffed which offers significantly better value than other bookies when it happens. Your cash-outs can also be kwiffed which again is exciting although it's not happened for me yet. Overall, the football odds are good. I don't really use Kwiff for racing or other sports at the moment. I would definitely recommend giving kwiff a try if you like betting on football.
Robert Henderson
17 August 2024
Comment from uk.trustpilot.com
Nice interface clean and quick
Teresa
17 August 2024
Comment from uk.trustpilot.com
Been waiting over 2 months for my account to be verified and money to be paid, every time I've sent an email they take over a month to respond , customer service is appalling. Last chat i had on live chat said this :(12:29:39) Tasha: I'm going to check this with the relevant team(12:33:14) Tasha: So, they've informed me that they will email you within a few days(12:33:54) Tasha: They did not provide me with a timeframe however they said that you will be receiving your funds once they've sent you the email, this was on the 8th of August 2024 , still have not received any email or any update whatsoever.Every other betting site i've used always get back within a few days , waiting over 2 months is a joke , i've sent them everything they have asked for.
Dave
17 August 2024
Comment from uk.trustpilot.com
Wow the kwiffed is amazing keep up the good work 10/10
Richard Deegan
17 August 2024
Comment from uk.trustpilot.com
I love when you place a bet and you like the odds, then Kwiff multiply it again! No other web site does this. Amazing stuff.
Benjamin St Louis
16 August 2024
Comment from uk.trustpilot.com
Best to use alternative gambling site, lost a chunk of money to this site which is fine and how betting works however, the rare first time I managed to get a bigger win (I’ve withdrawn smaller amounts in the past), the withdrawal process wants to be ridiculous. I’ve deposited and deposited for months playing at this site, the moment I’ve finally made a decent profit from a gambling session, I’ve been met with a verification prompt. (I’ve sent my bank statements which confirm my address and been refused multiple times). I think this is a tactic used to keep your rare winnings. It’s funny how this prompt has never came upon or stopped me losing money numerous times but the moment I win, this happens. My withdrawal will stay pending until this is successful. I’ve been told if I can’t complete verification in 7 days my account will be frozen. This is outrageous from a gambling site but I will continue to send every single piece of information I have in hopes of Verification. Extremely unfair and outrageous behaviour but what can I do, avoid this for your own benefit. + kwiffs response to me sending multiple bank statements is “your verification has to be from the web”. This was the words used, keep in mind I’ve sent my documents from the internet online also know as the “Web” which include my online banking statements straight from my online banking in the form of a pdf as asked but still no hope.Absolutely gutted in this service and really unfair prompt within the withdrawal process. This would never happen with depositing funds.Look forward to hearing kwiffs response.Kind Regards
Samuel
16 August 2024
Comment from uk.trustpilot.com
My account is verified, ID and address both verified in a reasonable time. Requested a withdrawal 5 days ago, it still pending today and I been ask to submit extra documents, they asking sauce of fund, which is nonsense.even my account is verified. The withdraw is going to the bank card that I made the deposit.Customer service very bad, bad attitude and helpless.Not time frame for waiting, lack of communication.When a platform take customer’s money and sensitive data, should be reply and response promptly to give customer confidence.The way they do will make everyone anxiously.
Damian Reeves
16 August 2024
Comment from uk.trustpilot.com
Yet another bad run don’t mind losing we expect that but over time you kinda expect a win of some sort on here I can’t ever see that happening very bad for a fake customer
Chris travill
15 August 2024
Comment from uk.trustpilot.com
they can sometimes double the odds.. winner winner if it wins haha
Damian Reeves
14 August 2024
Comment from uk.trustpilot.com
Another bad run on this site not once has my balance gone up all wins seem to be half or your bet never more
Lee Mandry
14 August 2024
Comment from uk.trustpilot.com
Been waiting since Monday to have document verified and all I get told is there is a delay and will not give a time frame and waiting for a withdrawal also they are usually great but failing me this time Will update if sorted
Lochlan smith
27 August 2024
Comment from uk.trustpilot.com
Awful! Finally get my documents passed after 3 months then they close my account for no reason at all and only send me £30 out of £67. As they closed my account I can’t enter the app to withdraw the remaining. I emailed them straight away but is now over 24 hours with no reply. Stay away from these they should be closed down. Yes it’s the outstanding balance you locked me out the account. How can I withdraw my money when you close my account? I don’t want the account back open your a joke of a company I just want my money. Can I add. How long is shortly?
Awful! Finally get my documents passed after 3 months then they close my account for no reason at all and only send me £30 out of £67. As they closed my account I can’t enter the app to withdraw the remaining. I emailed them straight away but is now over 24 hours with no reply. Stay away from these they should be closed down. Yes it’s the outstanding balance you locked me out the account. How can I withdraw my money when you close my account? I don’t want the account back open your a joke of a company I just want my money. Can I add. How long is shortly?