Kwiff PLAYER REVIEWS(1601)
PAUL WEBSTER
13 August 2024
Comment from uk.trustpilot.com
Awful site to navigate through, happy to take your money but when you win they want a million questions from you before paying you, the customer service is run by kids, you tell them to stop emailing you, remove me from the mailing list and even unsubscribe yet they still email!! Morons!! hope they go bankrupt! avoid avoid avoid! far better betting sites out there with brilliant customer service.
Leks Adams
13 August 2024
Comment from uk.trustpilot.com
Good opportunities with the souped up bets with the promise of substantial payouts
Arthur Murphy
12 August 2024
Comment from uk.trustpilot.com
Like a lot of the reviews on here, withdrawals take ages. Customer service agents are useless and unhelpful. I have an account that is already registered, yet still can't issue a withdrawal to a card I have both deposited and withdrawn before with. Odds are inadequate compared to other online sports, hence why they offer Kwiffs. There are plenty of better bookmakers out there. Avoid
Liam
11 August 2024
Comment from uk.trustpilot.com
DO NOT USE THEY ARE SCAMMERS.Upon an initial £10 deposit and another £13 deposit I ended up withdrawing £17. This was weeks ago, since the initial £17 request I’ve had to provide so much information it’s like I’m trying to get a mortgage. I’ve had to sent pdf files of bank statements; I’ve had to send pictures of my id proof of address and pictures of my id next to my head. They refuse every single one for every little reason. They refused my card because some numbers aren’t covered. I’ve used paddy power among many other betting sites and have never had anything like this in my life. Thank god it’s only £17 I’ve lost as if they can steal that low of an amount you’d have no chance with a high. Please read all reviews thoroughly so you don’t be scammed. I have took a loss of £17 and got them to close my account. I had an easier time taking car finance out. AVOID
Frederik Mocock
10 August 2024
Comment from uk.trustpilot.com
I’ve been waiting 2 days from my withdrawal and still haven’t received it it’s beyond a joke
John
10 August 2024
Comment from uk.trustpilot.com
Odds charge is fantastic
T Locke
10 August 2024
Comment from uk.trustpilot.com
This is far and away THE best betting site I have ever used. I just love the random bonus of having your bet Kwiffed! Such a clever marketing tool and it makes you feel like a winner when it happens even if your bet doesn't come good! A great company and if you have a question their support team are terrific and most helpful and understanding. 10/10
Jeremy Dobson
10 August 2024
Comment from uk.trustpilot.com
Well kwiffed nice betting site offering nice bonuses and surprises
Maximus_Gladiator
09 August 2024
Comment from uk.trustpilot.com
During a game, there are 20 technical errors, Error 15201 codes repeatedly crash the game, and many more error codes appear. The games take 50 while giving 1. You lose hours and thousands of spins. You play 100 games with a 2 stake and don't win a single spin, but as soon as you lower the stake to 0.20, the bonus round comes up. And yet, you still send me messages telling me to quit gambling! I think you should first stop defending the wrong and close your eyes to the truth, or you should close your company!
Maximus_Gladiator
08 August 2024
Comment from uk.trustpilot.com
This is no longer a matter of luck! They have clearly devised a planned and systematic scheme to take your money! A game supposedly with a 96% RTP losing for 49 minutes straight without triggering a single Bonus round or Scatter, what does that mean? Then they say sometimes you win, sometimes you lose! Complete lie! You only lose! As soon as you make a deposit, the system activates, and every spin is predetermined whether you'll lose or win! You're not losing because of bad luck but because of a rigged system! I'm writing this again and I will keep writing it every day, and I will take this further by sharing everything these companies do on different platforms! The last 5 deposits, not even being able to exceed the deposited amount by 1 unit! An unbelievable scheme is going on!
Jon
07 August 2024
Comment from uk.trustpilot.com
Boosting odds of bets is very nice
Damian Reeves
07 August 2024
Comment from uk.trustpilot.com
Terrible as usual never seem to win all credit just goes down and down never up much better out there they had a lot of money from a fake customer as they say
Milan Bango
07 August 2024
Comment from uk.trustpilot.com
0 stars for this now 4 days I waiting for withdrawal of 12£ this is comic. Even they said it takes 24h. This cassino have one of the worst customers support. Games lagging. PLEASE DON'T REGISTER ON THERE WORST CASINO.
Christopher B
06 August 2024
Comment from uk.trustpilot.com
Had a relatively small withdrawal which I have now been waiting three weeks for. Customer service is appalling. Live chat can’t do anything to help, no phone numbers available to talk anyone directly and when I followed complaints process I was advised I should have a response in 8 weeks. After two weeks asking for response to my KYC I was asked for another picture, which was sent immediately but still no acknowledgment after another 4 or 5 days. I see others customers have had similar experiences.
James McClean
06 August 2024
Comment from uk.trustpilot.com
Great random bet offers
James Ramage
06 August 2024
Comment from uk.trustpilot.com
I would not play anywhere else than kwiff! I’ve won and I have lost but they have always processed my withdrawal in 24 hours if I’m lucky to win! And as a player than gives me confidence that this is a company you can trust and doesn’t mess you about.So well done kwiff !
Ant
05 August 2024
Comment from uk.trustpilot.com
Awful Awful site. Been over a week requesting my documents. Chat don't care either do emails. Needed the monry for an urgent vet bill so withdrew everything in my account. Refusing to give my withdrawal or help in any way. Excuse after excuse. First it's in a queue then they ask for the same documents I sent a week ago. Can deposit but not withdraw. Makes a lot of sense. Then replied after 5 days asking for documents I already sent. When I said this ans resent them they then stopped replying again. Will be going to the gaming commission and court at this rate. Ridiculous and very much let down by this site.
Damian Reeves
03 August 2024
Comment from uk.trustpilot.com
Another terrible run on this site I am down on all sites I use or have used but usually you get a win or two this site there’s nothing every game double loads and they claim none of there customers are genuine pretty shocking if you ask me
Dan
03 August 2024
Comment from uk.trustpilot.com
It is easy to navigate and the odd surprise kwiff or random bet is nice
Jamie
03 August 2024
Comment from uk.trustpilot.com
Again problems with this site … when you leave a review it seems to work and speeds things up. Live chat are no help neither is sending emails. Please verify my account for the third time and process my withdrawal. Disgusting this happens so much
Terry
03 August 2024
Comment from uk.trustpilot.com
Promised big bonus not received!Glitchy games , no big jackpots! The worst odds for sports ! Very poor customer service childishly rude over 15 days for winnings to be paid out (only broke even) don’t make my mistake don’t even put your money in! Avoid go bet with a different company
Anthony
03 August 2024
Comment from uk.trustpilot.com
Another day gone by without a response. Now coming up for 2 weeks since the initial withdrawal was requested and another 3 days since the amended document was sent.1260 pounds I am waiting for and they’re still withholding this. A complete joke, avoid this company like the plague, they’ll take deposits in seconds and not respond on withdrawal requests for weeks
Lack
03 August 2024
Comment from uk.trustpilot.com
the site is easy and the improved odds on some bets and even on cashouts is great
Amy Walker
02 August 2024
Comment from uk.trustpilot.com
It’s now day 8 and I still haven’t received my withdrawal or any update from Kwiff, id planned to do something with the kids with my winnings as normally I’ve always received my withdrawal after 24hours but now I’m not sure how long it’s going to take to get anything off them! It’s left me deflated and stressed, they just keep saying to wait which I have now for 8 days they also said chasing money and sending emails slows the process withdrawal process so I’ve not sent a message or email in the last 3 days hoping this would speed things up but still nothing! This was one of my favourite sites until now. I just don’t understand how all my withdrawals have been paid within 24 hours now this one I still don’t have after 8 days of waiting!
F Griff
02 August 2024
Comment from uk.trustpilot.com
I have been waiting for ages for my verification to go through. All my documents have been sent and still pending my withdrawals.My account has been frozen has well.Not my fault that they are taking ages to be verified! I feel like I have been scammed and let down!
Maurice
02 August 2024
Comment from uk.trustpilot.com
Today I requested a refund of e53-They of course requested nonsensical additional verification documents.They were provided with all this documentation when the account was opened over two years ago.I am not impressed.AVOID THIS COMPANY AND SAVE YOURSELF HASSLE.Maurice
Jason Colson
02 August 2024
Comment from uk.trustpilot.com
Another day with this company and still not sorted out despite saying it will be done , still no funds .All i want is my funds , why anyone would use this company is beyond me , they will start out all nice and then when you want your funds they won’t pay you and will just send the same old messages to you when you try and contact themI would warn you all to think twice before using ths company. I will keep leaving these daily reports until this is sorted out
Jason Colson
01 August 2024
Comment from uk.trustpilot.com
Still waiting for funds and still not looked at documents, was told a manager would contact me and still no one contacts me .This company starts out all well and good and then they stop your funds , I would advise find one of the bigger companies who you can trust
Denis Woods
01 August 2024
Comment from uk.trustpilot.com
Great website great bonus
Eb
01 August 2024
Comment from uk.trustpilot.com
I have been a member here for a few months and deposited thousands and withdrawn thousands with my account all verified. Every time I withdrawn it’s taken maximum 24 hours to receive my funds. However, now that I’ve withdrawn what they claim to be a high amount I have not received my withdrawal and it’s been over two days now. I have gone on live chat and keep getting the same response of I need to wait. What I don’t understand is you have processed all my withdrawals with no issues but now that I’ve actually got extremely lucky to get a decent win you want to not pay me out! I have sent multiple emails with no response, this is a shocking experience I have never seen anything like it. It just goes to show this casino is here to just take your money and nothing else. Very very disappointing as I thought highly of this casino before this.Please can someone respond to me with a clear time frame of how long this is going to take. REPLY: Thank you for the response. I have sent multiple emails to help@kwiff and not got a response on this subject and your live chat just says ‘wait it will be processed’ almost feels like I’m speaking to a robot if not. I just don’t understand why when I processed smaller amounts these were processed within 24 hours which is what you state on your website. It’s now been over 2 days with no solid response other than ‘wait’.
Austin Gleeson
01 August 2024
Comment from uk.trustpilot.com
Everything is great , so simple , so straight forward, and great prices, would recommend big big ,
Angharad Goodfellow
01 August 2024
Comment from uk.trustpilot.com
Still no reply to emails 2 weeks later AVOID AVOID AVOID SCAMMERS No threats made just advised was coming to your office. Stop lying reply to emails. Or court action will be taken
Jason Colson
31 July 2024
Comment from uk.trustpilot.com
Still being totally ignored and now 7 days and funds sent back to me , now I have had to report this company to gambling commission as well , they are clearly breaking rules here by with holding funds. DONT TRUST THIS COMPANY
robbie stamp
30 July 2024
Comment from uk.trustpilot.com
The site is very easy to use and I love the increased odds bonus, would definitely recommend
Amy Walker
30 July 2024
Comment from uk.trustpilot.com
I’ve had to delete my last review to leave another, I’ve still received no money and still had no response! I’ve contacted live chat again to get the same response as every other time you speak to them! (Just wait) I’m now intouch with the gambling commission to try and get my money that way! It’s absolutely disgusting having to do all this when you win money! Never known a site as poor as this one when it comes to receiving what’s rightfully yours!! If anyone needs the contact number to try and get help getting your money here it is….. 020 7887 1480 I’ll update this review and edit once I have any more information or when I receive my withdrawal
Andrew Howard
30 July 2024
Comment from uk.trustpilot.com
Great service
Amy Walker
29 July 2024
Comment from uk.trustpilot.com
Been waiting days for my withdrawal, sent all the requested documents and still nothing, no reply to any emails and you get the same message on live chat! To be patient and wait, it’s disgusting that you can’t even get a timeframe as to when you’ll be paid what’s rightfully yours! I’ll be taking matters further if I don’t receive my withdrawal today, even if it costs more than my win, I’ve never known any site as poor as this one when it comes to getting YOUR money
Jason Colson
29 July 2024
Comment from uk.trustpilot.com
Would advice never to use this company, still no,funds sent and have had to open case with resolver and report to trading standards.The time it takes amd the with holding of our money is wrong The withdrawal have nothing to do with documents, it’s only the deposit that should be affected , you are the only company that do this .This is totally wrong on many counts I will continue to leave these reviews until I get my funds
Sarah Hession
29 July 2024
Comment from uk.trustpilot.com
Real shame as site games and play overall were a great experience. Really disappointing withdrawal time and verification. Its now been over 1 week since I requested my withdrawal and provided ID documents all as requested from kwiff. No updates via email and each time I speak to live chat I am told be patient. Not had this experience before on any other site reall disappointment. Still no money received.
Jason Colson
28 July 2024
Comment from uk.trustpilot.com
Terrible company , holding onto my funds which I need now to buy stuff , I have supplied all documents and have no more I can send and still they won’t send my funds back .They do not care about customers and health of customers as they have put my health at risk by not sending my funds. Do not trust this company very unhelpful
Damian Reeves
28 July 2024
Comment from uk.trustpilot.com
This site takes the mick if I could put the picture in here of the history of my account you would be shocked biggest win £90 amount in over time £4200
Ross Ward
27 July 2024
Comment from uk.trustpilot.com
Happy with first day of usage. Supercharged odds and cash outs been good so far.
Mark O Connell
27 July 2024
Comment from uk.trustpilot.com
I wouldn't do bonus buy on King kong it gives you money once then after that it will be set to little penny's little penny's everytime
Luke
27 July 2024
Comment from uk.trustpilot.com
Brilliant fun 10/10
Truth Teller
26 July 2024
Comment from uk.trustpilot.com
Look at all the negative reviews! These people won't pay out. You can send all the documents in the world... but they won't pay out.They will reply to this review with their normal BS, but the fact of the matter is, so many people are complaining about them.
Robert
25 July 2024
Comment from uk.trustpilot.com
So it started off i won £2000 and had to provide all documents that’s fine i give them and account gets verified and withdraw proceed , i then deposit £500 and won 1800 within 280 of my deposit , account frozen funds held because i withdrew without spending all my money !!! so they are basically encouraging people to keep playing and loose their winnings ? and now requesting everything but dna from me !! avoid this company at all costs !!! this is also on twitter and facebook pages if anyone wants to read up on the emails and have a look at their Gambling Commission Breaches
Robert Darby
25 July 2024
Comment from uk.trustpilot.com
This company is a joke!!! How can you deposit then deposit but soon as you win the company won’t pay out, I have no photo id but I have everything else what is required, I’ve sent about 20 emails and keep getting the same reply!!! DO NOT SIGN UP TO KWIFF!!
Toluwalope Omoniyi
25 July 2024
Comment from uk.trustpilot.com
I regret using this betting platform, I won £320 and I requested to withdrawal £120, after requesting for my withdrawal they froze my account and ask for documents I sent them all the documents they ask for they ignore me and don’t reply. It been 5days now I have not get my withdrawal and they’re not replying to me and the customers service are not helpful all they say is “ just wait we will get back to you” it been 5 days now have not get my money back. Please for everyone don’t use this help they will keep your money and ignore your messages after winning all my. All I want is all my money which is £320 I don’t care after you can block the account just give me my money
Jessey Flowers
24 July 2024
Comment from uk.trustpilot.com
Am stil waiting for them 2 process me documents and stil waitin for payment 2 b processed n give them everything what thy ask for!!!
Gena
14 August 2024
Comment from uk.trustpilot.com
Used this site for a while… always pay in and as soon as it comes to a withdrawal it says failed for no reason as I’m fully verified. Then they make you wait days till they pay you. They will hold your money as long as they can. Quick to take money but do not want to release funds. Even worse you have to spend as much as you take out as each payment method you use it gives you a cap on how much you are allowed to withdraw. This site will lose customers rapidly if it continues like this. I have spent far to much as a fully verified customer to be messed around with my withdrawal every time I try to withdraw. So disappointing.Not to mention customer services tell you the same thing over and over again with absolutely no help! Edit : my withdrawal still not processed by the “relevant team” despite me being fully verified with no problems with bank But my that pilot negative review has been responded to within hours. I think priorities are all wrong! Once I receive my withdrawal I will edit or delete this review. Edit. Received a email saying it could take 8 weeks to resolve. That’s how they treat loyal customers guys beware.
Used this site for a while… always pay in and as soon as it comes to a withdrawal it says failed for no reason as I’m fully verified. Then they make you wait days till they pay you. They will hold your money as long as they can. Quick to take money but do not want to release funds. Even worse you have to spend as much as you take out as each payment method you use it gives you a cap on how much you are allowed to withdraw. This site will lose customers rapidly if it continues like this. I have spent far to much as a fully verified customer to be messed around with my withdrawal every time I try to withdraw. So disappointing.Not to mention customer services tell you the same thing over and over again with absolutely no help! Edit : my withdrawal still not processed by the “relevant team” despite me being fully verified with no problems with bank But my that pilot negative review has been responded to within hours. I think priorities are all wrong! Once I receive my withdrawal I will edit or delete this review. Edit. Received a email saying it could take 8 weeks to resolve. That’s how they treat loyal customers guys beware.