Ladbrokes PLAYER REVIEWS(421)

Lee dolmor
04 November 2022
Comment from uk.trustpilot.com
I withdraw r transaction equaking just under 70 pound 4 days later they still aint paid. Ive rang then ive emailed which they didnt reply to on rwo occassions and they said it had been processed. It hasnt been processed as not in my bank. I rang the bank up and the faukt is not on there part. I have the id numbers and the bank statments and everytime call them to sort it out they fob me off. I want to make a formal conplaint and get my money but i can only get in touch wuth advisors noone else

DANIEL WESTON
02 November 2022
Comment from uk.trustpilot.com
Thank you for the great work from Gerald, helping me with my questions and willing to guide me step by step, to figure out something. You have a great team member don't let him go lol. Thank you again Gerald

Mr Newman
22 October 2022
Comment from uk.trustpilot.com
What a load of rubbish their site is when you cannot deposit place bets or use your bonuses, getting message betting service unavailable

Jen
09 October 2022
Comment from uk.trustpilot.com
Wont let me withdraw my money just keeps reversing the withdrawal then blaming my bank. Funnily enough it lets me gamble with the money though. Joke

Anthony Dunn
03 October 2022
Comment from uk.trustpilot.com
been using ladbrokes for 2years or so with lock down cant fault really web site can be slow but apart from that fine

Soulmates Forever
30 September 2022
Comment from uk.trustpilot.com
complete joke site where they use bots and never an answer. just spending so fat 1 hour on the chat and 30 mins on the phone for no answer as yet... keep away from this site it is a sham,,, they never answer phones or reply to the chat

Paul
25 September 2022
Comment from uk.trustpilot.com
Not been with this site long but its just problem after problem. Freebies and promotions are poor, my 123 predictions suddenly disappeared! Thought the name ladbrokes would mean something but alas I was wrong

Jay Jay
21 September 2022
Comment from uk.trustpilot.com
Outright lied lifetime banned with ladbrokes stating due to their safer gambling policy!! This was after I complained about them restricting my account to 100 pound a month. As they had no basis I had ladbrokes for years some months i don't use oher I do but very lightly this month was an exception and the reason being this my stating cost was normal nothing special and certainly not to high at all overall I was up around 3.5k I used those winning on and off to enjoy bets and activities I was using the money I won to continue playing and win this was then when ladbrokes decides to twist it to safer gambling suggesting I have a gambling prob which they clarify is lie by giving me a life time ban. It is outrageous they accused me of having gambling problems and using these lies with out any evidence apart from me winning and taking over 7.5 k of them within the month its shameful how they act and how they lie they could have been upfront and been honest that due to me winning large amounts they are banning me from using their service. They won't do this though as who would want to use ladbrokes knowing you can only use there platform to loose as if u win u get a lifetime ban...... Well good job I managed to screenshot my history all my deposits and also this month with my winnings and share it in as many places possible as no company even ladbrokes have no rights to say I have an addiction without clear and supporting facts or evidence all while on short my messages will be clear use ladbrokes to loose once u win u will enjoy your life time ban and being accused without basis or facts pure shameful and disrespect to customers .

MYOB
18 September 2022
Comment from uk.trustpilot.com
Avoid tem! Been using for years. Used to do OK now constantly lose. Not having problems any where but this so called casino. Dont waste your money!

Alecia Oremade
05 September 2022
Comment from uk.trustpilot.com
Genuinely wish I had checked their reviews here before becoming a customer. They sent me a sign up bonus offer that they not only failed to deliver on, but then basically called me a liar by saying they had no record of sending me any such offer. Despite the message being sent to my account mailbox o n THEIR server... now other than telling me someone will get back to me within 24 hours for the last 10 day, there has been 0 updates. Absolutely disgusted that they are allowed to get away with scamming people like this.

Lokesh Kumar Dwivedi
30 August 2022
Comment from uk.trustpilot.com
They sucked my 2800 pound no return and bLocked me.without any reason. No return only taking money live casino are very bad here . I'm Sport.betting cash out policy is worst .. William hill best in all.aspects .. Shame on Ladbrokes who blocked my account but thanks atleast no more loss. A person loses thousands pound they give bonus 10 p 5p ete shame

Steve
28 August 2022
Comment from uk.trustpilot.com
Women's Euro Soccer: England 1 - 0 Germany - but not on Ladbrokes who failed to pay out and failed to answer my email. My advice: find another bookie

paul robinson
27 August 2022
Comment from uk.trustpilot.com
ladbrokes just robbed me out of 10000 ladbrokes just robbed me out of 10000 please dont play on there site Ladbrokes owner Entain to pay 17m for breaching rules why stealing money off us all wont able pay others outA gambling giant has been ordered to pay a record 17m after it failed to put proper checks in place to support struggling customers.Entain, the firm behind Ladbrokes and Coral, was accused of "completely unacceptable" failures by the Gambling Commission.The company could lose its licence to operate in the UK if it breaches any more rules.Entain said it had since brought in safer gambling measures.The Gambling Commission, a government agency that supervises gambling laws, investigated the company and found a series of "completely unacceptable failures".It said it had been slow to help customers who were struggling with gambling debt.One online customer who gambled for extended periods overnight was able to deposit more than 230,000 in their account over eighteen months, but was only contacted once in an online chat.Another, who was known to live in social housing, was allowed to deposit 186,000 in six months without sufficient checks.Some customers could also create accounts with other sites in the company, even if they had racked up debt elsewhere.One online customer who was blocked from using Coral because they had spent 60,000 in 12 months and failed to provide source of funds was immediately able to open an account with Ladbrokes and deposit 30,000 in a single day.Entain also allowed online customers to deposit large amounts without carrying out sufficient source of funds checks.One consumer was allowed to deposit 742,000 in 14 months but was not flagged for potentially laundering money.Ladbrokes owner repays some furlough after outcryNHS stops taking gambling funds to treat addiction'Winning 127,000 was the worst day of my life'Chief executive of the Gambling Commission Andrew Rhodes said: "Our investigation revealed serious failures that have resulted in the largest enforcement outcome to date."Mr Rhodes said it was the second time the operator had "fallen foul of the rules"."They should be aware that we will be monitoring them very carefully and further serious breaches will make the removal of their licence to operate a very real possibility. We expect better and consumers deserve better."In a statement, Entain said it had agreed to the settlement "to bring the matter to a close" and "avoid further costly and protracted legal proceedings".It added the issues raised related "to the period between December 2019 and October 2020, which predates the many changes in the area of safer gambling and anti-money laundering that Entain has introduced".

lovechick
25 August 2022
Comment from uk.trustpilot.com
Ladbrokes has really gone down. It was a favourite for me at one time and used to get some decent wins but it's hard to even get a bonus hit on a slot now. Yesterday put on 50 on a slot. Not one free spin bonus came in so my gameplay was not fun at all. I might as well have just handed my money to them. The same game I played on another site and put the same money on 50 and had 6 free spin bonuses and won and withdrew in total 415 so made profit of 365. That's the difference. I would stay clear of this site as your money just goes down the drain and you get nothing out of it. It was good at one time. If you do ever get to withdraw they are quick. Same day no problems.

Ross
16 August 2022
Comment from uk.trustpilot.com
I had my account closed after 5 years as they said I had multiple accounts , it turns out the other account was opened 20 years ago which I thought had been closed. I had money in the account which they did not want to give back . The 3 guys I spoke too after being passed from one to the other never had a brain sell between them . after using Ladbrokes for 55 years you wont ever see another penny of mine again, You spoke like your the only bookie in town .Brain dead staff.

Jeffrey Dix
16 August 2022
Comment from uk.trustpilot.com
Just been in ladbrokes in thornaby Middlesbrough. Lost a 1000 on big catch not one feature during this time. What a scam. And online not won in 5 months. Lost 2500 there. How they can get away by ripping people off is beyond. Me. The gaming commission should be investigating them. Over there rigged games.

ben_in_london
06 August 2022
Comment from uk.trustpilot.com
demanding my private information in order to get my own money back- this was not required when i set up the account so they have moved the goalposts and will steal my money unless i comply

Chung Foi
05 August 2022
Comment from uk.trustpilot.com
After just reading the review below mine on the blackjack I'm so angry as its so true. This is the most rigged game I've ever played. HOW IS THIS LEGAL!!!!!!!! I was actually guessing what cards the "AI" had and I was right 90% of the time, this is logically improbable. I played around 40 hands and the computer won around 35 games.... I've been playing my whole life, the cards being dealt aren't statistically likely whatsoever!

Shaun Lawson
05 August 2022
Comment from uk.trustpilot.com
Placed a bet and won tried to withdraw the money and had to go through sending them loads of information which is above and beyond the means of what someone should have to go through just to withdraw your winnings, there just like all the rest of the SCAMMERS they state they can refuse to give you the money owed to you and restrict your account HOW IS THIS LEGAL!!!

Amrik Sandhu
02 August 2022
Comment from uk.trustpilot.com
Just got a email telling to take my money out the account to avoid any fees went to log on had to change my password went to log back on then with the new password only to find a Ladbrokes are very close my account and taking my money this is our underhanded trip that I do to a lot of people in order to claw money of people for no reason this is one of the worst betting sites you can ever go on and I advise anybody to stay away from Ladbrokes, my user name is DAA1679 if any one at Ladbrokes would like to respond back to me???!!!

Ausra Baz
27 July 2022
Comment from uk.trustpilot.com
How can be winners same name on free bingo ?? Strandge. I played 3 weeks and not even one penny.Always stops when 4 numbers left .Dodgy to me ....

Kerry Leigh Clougher
24 July 2022
Comment from uk.trustpilot.com
Last game for me tonight.. been with these a long time but it's wearing thin for me now.

STEVE
22 July 2022
Comment from uk.trustpilot.com
STREAMING AND CUSTOMER SERVICE IS CRAP THE WORST BOOKMAKERS ONLINE ADVICE KEEP A WAY AND USE A MORE RELIABLE ONE.

william
20 July 2022
Comment from uk.trustpilot.com
I PUT A BET ON KINGSWAY LONDON.THE BETS ONE,I AM STILL WAITING FOR IT TO GO INTO MY BANK ACCOUNT.WAS A SATARDAY ORR SUNDAY.TODAY WEDNESDAY 20TH JULY.STILL NOT IN.

Alexander ripley
09 July 2022
Comment from uk.trustpilot.com
Omg I’ve just deposited £20 so I played eye of Horus at 10p a spin the first 100 spins not a single win none!! The second 100 spins I win 38p in total this is absolutely disgusting and is not fair play also the crappy 20p wins in the bonus round it’s a joke I don’t normally swear but you lot and nothing but thieving scum b*******

Cman
08 July 2022
Comment from uk.trustpilot.com
Terrible, slots all glitch, them jackpot games terrible, I have screen recorded all the games that glitch I'm -1000 what a joke, nothing paysout, when you do get the extra bonus spins pays pennies, will be putting all the games that glitch online unless I get all my money back Ladbrokes your a joke, company set up to rob punters.

Peter monk
04 July 2022
Comment from uk.trustpilot.com
Very sleaked operators. Call centres based in India, it would appear that they deliberately select people with poor English so complaints are an absolute nightmare, it just wears you down. Having dealt with the complaints procedure over many months and got nowhere I suspect this is not an accident, but design. I believe all the reports from customers claiming their games are rigged, there random number generator seems to favour them. Particularly in terms of the free prizes wheel the statistical likeliness of hitting no win every day for 10 days in a row appears high. Perhaps they need to be more honest on the likelihood of it landing on one option or another. There are also serious issues with some of the online slots that they blame upon their operators and take no responsibility for.

An
28 June 2022
Comment from uk.trustpilot.com
I been paying Wonderland live casino from Latvia and in the screen just before the woman spin but bet was confirmed appeared the number that was going to be, it is all fix, just be aware. I have screenshot of it I will make a complaint, I hope to get my money back, it's not a random roulette.

Mark Browning
19 June 2022
Comment from uk.trustpilot.com
How can I place a 5bet on a horse that doesn't run and ladbrokes won't refund me. Theft. I won't bet there again

rich
15 June 2022
Comment from uk.trustpilot.com
I just been trying to play monopoly casino again i thought i had money on number 5 it never register the bet instead put all the money on 4 win spins this is not a one off situation this happen all the time on this corrupt game number 5 cam,e up was expecting a profit its sometimes tells you after wards you not had a bet when you clearly put stake on numbers who else is having this problem the only thing works on there is the out of control voice from the woman spinning the wheel right con advise against playing these games all come from latvia

steven ashley
09 June 2022
Comment from uk.trustpilot.com
Worst online gaming site ever. I have played most of the online gaming sites and have to say that Ladbrokes is by far the worst. Few if any payouts on the slots, features non existant and custermer service terrible. Total Rip Off. take my advice if you are going to play online slots, DON'T USE LADBROKES

Marian Boghian
08 June 2022
Comment from uk.trustpilot.com
If i could give it no stars i would, theres so much wrong with this place, between the unhealthy work environment which includes rats in the ceiling and leaks everywhere to customers verbally and physically abusing staff while the managers do nothing about it, staff safety is at the very bottom as priority for this company it actually just does not exist, theres absolutely 0 incentives whatsoever for customer service managers while the line managers and above all have bonuses. Theres 0 work-life balance, even when you try to come up with certain changes that would improve that they just feed you made up rules they made up, but when it suits them as a company they dont hesitate to smash those same rules to a million pieces. I wish i had the money to sue them but it just shows that no matter what moneys gets you everything even modern day slavery! Never get close to this place if you value your soul even a little!

Dawn
18 May 2022
Comment from uk.trustpilot.com
Hi after all the negative comments on here I would just like to say that I have just been into a store on Belmont Road bolton and was served by an amazing young man named John. Have never been in a betting shop on my whole life but my husband just had an operation and asked me to pop in for his weekly bets as this is not somthing I wanted to do I was really nervous. As soon as I walked in he welcomed me and asked how could he help as I looked lost ha ha he was amazing was with me for 20 minutes one to one and helped me through everything I needed I even had a game of bingo while I was there after he showed me how simple it was. He really was amazing and would love ladbrokes to contact him to tell him keep up the good work. Thank you Mrs hendley

Steve Jackson
16 May 2022
Comment from uk.trustpilot.com
**** Do not use this site for playing slots, ridiculously one sided, payout percentages are virtually nil, i don't expect to win constantly, but this doesn't even offer entertainment value, you just lose and lose again!!

John-Paul Chapman
11 May 2022
Comment from uk.trustpilot.com
Brilliant can't fault them in anyway. Great promos, the app is easy to navigate. No hidden T&Cs like some. Ladbrokes my now go to betting company.

Jenny
07 May 2022
Comment from uk.trustpilot.com
Fairest site out there in my opinion. Great range of slot games. Withdrawal times usually a couple hours. Definitely not the worst but could be better!

Andrew
27 April 2022
Comment from uk.trustpilot.com
Shops are atrocious staff are quite Hostile and confrontational they offer customers a cup of tea to make them stay on the Apparent rigged FOBTS, never seen anyone win anything out of them,on a final point the shops are less busy because i think in reality customers are waking up to how poor they operate

Bob
26 April 2022
Comment from uk.trustpilot.com
The poker site customer service is like some mindfuk where you ask a question or report and issue backed up with screenshots and evidence, yet their reply has no relevence to what you asked, it's as if it's done either by a poor AI system, operators who do not understand english, are just plain stupid, told to deny & dodge anything difficult, or a combination of all of these. when you reply again asking that your question be answered, you just get more of the same, sprinkled with insincere standard BS like 'sorry for your experience', 'hope you are doing great', 'have a great day' etc. the top and bottom of it is i wouldnt bother with them, the site is just a skin of party poker anyway.

Valhalla A
24 April 2022
Comment from uk.trustpilot.com
Absolutely disgusting went 30 without even a base game win, not even a sniff of a bonus, may as well just transfer the cash into their account the games are obviously set to the lowest possible pay out utterly disgraceful

Dan
02 April 2022
Comment from uk.trustpilot.com
Absolute disgrace:AVOID AVOID AVOID. They will steal your money with fraudulent offers and refuse to refund the money they stole. Jhewell in their customer services department refused to acknowledge my concerns and just dismissed my complaint. Refusing to pass it along to someone else who might have helped. Disgusting company. Do not use.

Maximus Hodges
30 December 2021
Comment from uk.trustpilot.com
I am a veteran card player I have enjoyed playing cards for years. I have had many bad beats over the years but I tell you the amount of bad beats you will receive wasting your entire bankroll playing with ladbrokes poker, I gurantee you will lose it all too one of there bots or maybe you will get beaten by multiple boats consecutively. Any decent card players know those odds I hope you go bust ladbrokes, there's no excuse for the amount of greed you have no wonder why everybody always smashes your windows in my area. Guys plenty of other genuine options out there lets cut the head of this snake!!!!!!!!!!!!!

paul gellatly
17 November 2021
Comment from uk.trustpilot.com
Worst casino site around company must make 99% of profits on this site as rigged as hell! No teasing on this site just steals your money as no matter what you play you will never get a win! Usual cpl of nothing wins but basically sit and watch your money get stolen without even hunting at a chance if you winning occasionally! Appalling

John
17 November 2021
Comment from uk.trustpilot.com
FRAUD!!! BETFAIR STOLE MY MONEY. THEY BLOCKED MY ACCOUNT AND DO NOT MAKE A REIMBURSEMENT OF THE MONEY THAT I HAVE IN MY ACCOUNT!!

Lynn
17 November 2021
Comment from uk.trustpilot.com
Never have a problem with QuinnBet, always good service.

JH
17 November 2021
Comment from uk.trustpilot.com
Dirty disgusting disgrace of a bookmaker.. opened account placed bets all good.. then I didnt bet for a week and then they send me 20 free Spins so I logged into play them.. less than 30 minutes later an email comes saying I now have restrictions on my account and can no longer opt into any kind of promotion Disgusting.. no wonder so many people hate this company... scum of the earth

Steve
17 November 2021
Comment from uk.trustpilot.com
Allowed me to place a 6 fold bet this evening then 10 mins in 1 selection goes void when i have checked the match played yesterday so i should never have been able to place it and it shouldnt of been displayed on site go into live help by the time ive got past the bot and speak to some one there said we will void the full bet for you it voided for a few seconds then came back on now how conveniently no one available in chat talk about a drastic service daylight robbery

john
17 November 2021
Comment from uk.trustpilot.com
Have some OK sports promotions but stay away from their casino games. Play like they are totally rigged seen some crazy number sequences like a number you haven't got coming out on the roulette 6 out of 7 spins they just laugh when you complain saying its bad luck. If it was the other way round they would void the game and say malfunction. Make your own mind and use your common sense leave their games well alone

david walker
17 November 2021
Comment from uk.trustpilot.com
Bet365 Got to be the worst betting app going, always down and Won't let you login, all the money Bet365 make and can't sort their rubbish app out ???

David
17 November 2021
Comment from uk.trustpilot.com
As soon as you win a few bets or place higher bets they cancel promotions and stake restricted you. Garbage bookie
Postman1
07 November 2022
Comment from uk.trustpilot.com
Well what a joke of a site Ladbrokes is and to think that it was once held in high esteem. I have now been banned by the feelings police because I joked that I was losing so much money on Roulette that I would have to sell the wife. My account has now been limited to a minimal amount per month and I am also banned. My advice is to take the welcome bonus on offer (that's if you don't have withdrawal issues) then leave.Username: Toffee11235
Well what a joke of a site Ladbrokes is and to think that it was once held in high esteem. I have now been banned by the feelings police because I joked that I was losing so much money on Roulette that I would have to sell the wife. My account has now been limited to a minimal amount per month and I am also banned. My advice is to take the welcome bonus on offer (that’s if you don’t have withdrawal issues) then leave.Username: Toffee11235