Ladbrokes PLAYER REVIEWS(390)
Michelle Walsh
02 October 2020
Comment from uk.trustpilot.com
Unfortunately no way of giving zero stars hence 1. AVOID Ladbrokes, especially casino and slots. €700 deposit over 3 weeks and not even a single feature obtained on slots nevermind win. Betting company needs investigations as RTP is none existing.
None of your business
30 September 2020
Comment from uk.trustpilot.com
Absolutely outrageous wagering requirement 50 sign up bonus which you have to wager 2000. Absolutely joke because by the time you've gone on every single game on this site and you've got lucky the luck runs out. you'll be lucky to get up to 500 off the wagering requirement. + Even if you did hit one of the jackpot and met the wagering requirement you know there's no point playing on that site ever again because you are never ever ever win + you reached the wagering requirement of 2000 but unfortunately all that time and effect or you're left with in your account is 20p gratulation your money has now gone into your real cash balance account therefore if you wish to withdraw you can do so but unfortunately you have insufficient funds in your account would you like to top up we'll give you another bonus wagering requirement must be met at 20 million payment this site is not a site I would recommend
james stewart
29 September 2020
Comment from uk.trustpilot.com
Just been to Ladbrokes Daventry had a terrible time with one of their staff , she tells me her name is Helen , put my 49rs on as usual went over to my wife to say that's it lets go , then this voice shouted have you signed the tracking book yet , I said we are just leaving and I thought you had to be in for more than fifteen minutes before signing the book as is the rule across the road at backhouse bookies , my rules are different here she said , I said ok I will start using backhouse bookies , do you think that I am bothered she said , so after a little bit of shouting we left , I am disabled and touching 70 we went for a walk up the town and this Helen followed us to a seating area , she came over and said that she was a bit harsh with us in the shop and should have dealt with it better , I said that I was still putting in a complaint to Ladbrokes she said you would because your Scottish , she also said that you won't get an answer when you phone , she was right I can't contact them I have tried to email them also , can't , the email was sent to a Jim mullen ( head office ,) email was sent back to me , this Helen has some bad attitude , I will take her advice and not put my 20 into Ladbrokes , James Stewart X soldier UK
Mr Albert Klausner
29 September 2020
Comment from uk.trustpilot.com
My local shop in Kensal Rise NW10 London has to be the worst ever shop..you cant put a football coupon on because the poxy machines behind the counter can rarely take them so you go on the machines to do it which dont have the coupon you want because the internet connection is pony, absolute disgrace of a shop!! Also dont get me on standing at the counter trying to get a bet on whilst the staff behind the counter are either staring/talking on their phone or got earphones on!! Stopped using the hole now, worth walking a few minutes down the road to William Hills on Kilburn Lane, at least their bloody staff are friendly and their machines/computers are capable of taking football bets!!!
Cooper
21 September 2020
Comment from uk.trustpilot.com
mark S
08 September 2020
Comment from uk.trustpilot.com
Odds are terrible on football accumulators. I checked their odds for a 5 fold accumulator and another site was offering nearly double the odds, That is a HUGE difference. They seems to be reliable paying out but you really want 10%-20%-30% + less when you win? Always check the odds with other bookies.
Linda Ferguson
03 September 2020
Comment from uk.trustpilot.com
Why are they keeping your money longer and longer when you withdraw used to be 2 hours for approval then went to 5 hours now once a day at 10.30pm. Money used to come in next day then went to 3.35 in the afternoon now not even that so god only knows when they release funds
Allan Webster
01 September 2020
Comment from uk.trustpilot.com
Entered 1-2 football competition where you predict the scores of 3 football matches. Prizes 100 all 3 correct,5 free bet 2 correct and 1 free bet 1 correct. Entered on August 29th and got 2 out 3 correct and awaited my 5 free bet. No free bet so contacted customer service which is rubbish. Following 5 e mails they eventually said supply them a screenshot of my entry? Who keeps a screenshot for every competition they enter? This competition is a scam and so do not waste anytime entering as you will never win. Not depositing again..... Finally after a lot of aggro they honoured there competition rules and paid the 5 free bet. Hats off for sorting out eventually but what took so long?
David Booth
01 September 2020
Comment from uk.trustpilot.com
Ladbrokes are offering ‘enhanced’ odds on some races. They give an extra place but then reduce the odds given to each way customers to a 1/5th rather than a 1/4 which they state in the rules. Well done ladsy! Enhanced indeed.
Avi Grurochurn
20 August 2020
Comment from uk.trustpilot.com
Hello to all ladbrokes clients , I am among one of thoses user who is very dissappointed using Ladbrokes services. Personally i don't reccoment this playing platform .Customer service don't have manners on how to talk or chat with clients. What's the use of giving free instant spin bonuses when we can't even play our winning spin ( for last 3 month the game Super Gold 7 slot is out of service ) severals times many peoples in my surroundings at least more than 30 people from my country has reported that we can't play the 5 free spin on slot super gold 7 . nothing has been done yet. - When we contact the customer service they says to refresh cache send screen shot to customer support via email. once we've sent them everything , as they are so incompetent they neither can't solve the problem nor remove the game from their server. - Severals complaint have been made they constantly mislead customers review complaints here : unable to withdraw my winning fund Ive contacted the support unit via chat more than 36 times and they cant even do anything some incompetent persons sitting in their home .see in pictures how they disconnect from the chatbox ive got more than 5 persons at once who left the conversation as they dont want to help The email support unit is also unable to help me as if they dont want me to withdraw my money All withdrawal services thats shows available on their website is not functioning properly Scrilled , visa etc are not available for withdrawal Fast bank transfer also have restriction where i cant put all the iban characters They are real scammers ,even the free daily spin is like a joke. It keeps blocking ( free spin game Super gold 7 ) When we approach them they says they are not doing a charity business and cant give goodwill gesture My advice is to stay away from ladbrokes they are real and legal scammers How can authorities give permit to thoses thief , Now I've just heard that they refuse to go along with the others and pay back the money they were given re the furlough even though they made massive profits from online gambling. Ladbrokes stink, I hope everyone stops using them to show what we think of them. Greedy SCUM!!
chandresh grurochurn
15 August 2020
Comment from uk.trustpilot.com
Hello am also using ladbrokes and am unable to withdraw my winning fund Ive contacted the support unit via chat more than 36 times and they cant even do anything some incompetent persons sitting in their home The email support unit is also unable to help me as if they dont want me to withdraw my money All withdrawal services thats shows available on their website is not functioning properly Scrilled , visa etc are not available for withdrawal Fast bank transfer also have restriction where i cant put all the iban characters They are real scammers ,even the free daily spin is like a joke. It keeps blocking ( free spin game Super gold 7 ) When we approach them they says they are not doing a charity business and cant give goodwill gesture My advice is to stay away from ladbrokes they are real and legal scammers
Mr Bill Robinson
14 August 2020
Comment from uk.trustpilot.com
I don't know who controls their shop screens but so many times a race is almost ready to go off and no screen with the prices/odds, then you notice that most of the vacant screens are just being used for irrelevant information or "cartoon" racing. Now I've just heard that they refuse to go along with the others and pay back the money they were given re the furlough even though they made massive profits from online gambling. Ladbrokes stink, I hope everyone stops using them to show what we think of them. Greedy SCUM!!
Gaz
08 August 2020
Comment from uk.trustpilot.com
I am not joking this is by far the worst experience I have had trying to place a bet and finding results stick it’s what a joke just trying to set a limit is enough to put your off gambling never mind anything else am going back to sky so much better
Victor P.
05 August 2020
Comment from uk.trustpilot.com
Been playing poker on all platforms and this one is the best so far ... cash out takes @24 hours ,, happy with their service.
J Beere
01 August 2020
Comment from uk.trustpilot.com
All in all I have found ladbrokes quite good .I suppose they could settle bets a little faster and get withdrawals to you account a bit quicker as well, they quite often give free bets, (not as much as paddy power money wise ) P.S. I wonder if any person has ever won the 100 on the free spins game
Julia Higgins
31 July 2020
Comment from uk.trustpilot.com
Having trouble trying to get winnings off them I won in the shop then it is paid directly into my ladbrokes account but it wasn't been trying to get money of them staff have tried to get it for me they have told me it will be in my account in 24 hours still waiting. Its time we as clients got together and got advice on how we can get our money back
Ben
27 July 2020
Comment from uk.trustpilot.com
I have won large amounts several times on ladbrokes, always paid me out within 2-5 days, only issue was being able to cancel a withdrawal but that has been stopped now so all in all a decent site to use. There's a lot of folk moaning on here about having to show id etc, its standard practice afraid, ive always been relatively happy playing the slots on here and haven't personally found the bonuses to come any less than other sites.
Gerard D
26 July 2020
Comment from uk.trustpilot.com
Please do not gamble with a company that takes funds from your account and thinks you don't notice
nathan meek
24 July 2020
Comment from uk.trustpilot.com
Daisy Tony
16 July 2020
Comment from uk.trustpilot.com
Took my money on card .let me bet .then still had money in account .then closed my account asked prove my age .never have had my money back
Sarah
08 July 2020
Comment from uk.trustpilot.com
clive hallows
02 July 2020
Comment from uk.trustpilot.com
Blody rip off never use Ladbrokes online i started using them online because of the Covid outbreak and they was closed for the lock down i signed up with my details bank all that crap only played the irish lotto just like i always do when their shops are open numbers came up so i won but now they want photo id i don't have any don't drive i only ever holiday in my own country England so i don't have or need a passport when you sign up they never mention anything about verifying your id but they been letting me deposit money every Wednesday and Saturday to play now i am struggling to get my money what i have won give Ladbrokes a wide birth they are robbing gits
John Nelson Morgan
29 June 2020
Comment from uk.trustpilot.com
Ladbrokes took my money as i had no photo id. Ok so because of medical conditions i can not drive or fly so i have no photo id . Ladbrokes allowed me to deposit then play for 5 min before placing a hold on my account . I received a email saying they needed photo id , hence the fact they allow me to deposit first why not ask me for id then , ok so i was in a live chat today with a prat called jonnel who sounds not english at all . He was very rude when i asked for the transcript ti be sent to my email address. He then just cut me of . So lets get this right Ladbrokes takes I'll peoples Money then cuts them of a chat when they are polite as ever could be . They give you no chance of putting the funds you have deposited from your bank back into it . This is classed as internet fraud. Entrapment. What is against the law. As they allowed you to deposit then they block you from your account so you can not get your funds back is this really fair is a company allowed to do this and do the government know what they are doing well they soon will find out when i contact them up today . Ladbrokes is a place of con artists so please read this and make your own minds up . Please note they are getting 1 star as i can NOT give them no stars
David Wade
27 June 2020
Comment from uk.trustpilot.com
I Placed a bet with Ladbrokes which got accepted and thought nothing of it, money left my account as normal it wasn’t until the bet had won I noticed that it had been cancelled a minute after being placed? They first said it was my responsibility to make sure bets are placed and now saying there traders rejected my bet then I didn’t accept. First time I’ve ever had a problem with Ladbrokes but this will by my last ever time using their services.
Antoni Jacobsen
18 June 2020
Comment from uk.trustpilot.com
Be careful and never go on with ladbrokes.co.uk They are the cheater, they are scamming people with so much money, and then they would never ever come back. Luckily, I go to 🔔"[WWw CryptoArbitrage.vip]" that was referred by one of my friends. He has earned more than 5.7 in a month only. Please go and check their offers. One of these is, for sure suitable for you.
Livingstone Osaretin
17 June 2020
Comment from uk.trustpilot.com
For more than twelve hours now, I won a bet in my online betting but as I write, the money is yet to appear in my online account. I wanted to withdraw and then place another bet but I can't do nothing because my winning is still stock there as an open bet. I won it please pay me
Graham Henly
16 June 2020
Comment from uk.trustpilot.com
Run a mile and don’t look back at this awful site
john hughes
15 June 2020
Comment from uk.trustpilot.com
The worst experience I've ever had opening a account
Paul Sykes
14 June 2020
Comment from uk.trustpilot.com
What an absolute joke, done an each way bet with Ladbrokes on the 5:45 and leopardstown.. the race card said they would be paying out Up to 5 places! My horse Came in 4th and they paid out.. I go back on to the app 20 mins later and they have changed the result to a loss and taken the money out! How is this even legal? If they made a mistake Surely they should have to absorb the loss!! And if not, I should be getting my stake back at the very least! They took the bet under false pretences! Scumbags
J
02 June 2020
Comment from uk.trustpilot.com
Don’t know how these crooks get away with it, slots here payout 0 and I mean 0 seem to have features turned off on everything track your gameplay - ask support and you just get told a lot of ######
milly riley
01 June 2020
Comment from uk.trustpilot.com
I joined Ladbrokes online years ago, a few years after i couldn't get into the email address i had registered with, so I called them, they were pretty good then, anyway she said do you have a different email I said yes and gave her one, on looking she said oh that emails already been used at your address, I said i dont see how, but I found out my young daughter had signed up alredy using my email she had no card so had not used the account at all. the rep on the phone said its ok i can close the account in her name and you can use it, and i did from 2017m deposit deposit odd wins, anyway up to date since the new ugly website how things have changed, i deposited several times and won nothing then i won 800 pounds i was so happy, i made the withdrawel it looked ok,today i decided to deposit nd it wouldnt let me the money i had won was there and it said revervse so i did, i thought maybe the deposit wasnt working, afyer that i tried withdrawing and its now not letting me, so i looked for live chat nowhere to be found except on some other part of the site im already signed in but its saying sign in and comess up with eorrorrrrrrrrrrrrrrrrrso i decidedto email them, all i get is we have noticed the email your using is registered to another account, the one deleted in the phone call three years or so ago,anyway the messages go like this please change your email or provide i, i dont have any mever been on holidays abroad so no passport dont drive so no drivers id and my bank didnt ask for id when i joined im 61 so ive nothing they have the money and they are not going to listen and ive done absoliyely nothing different been depsiting for years withdraeekd rare but have done them and now its the takeover the sites ruined
Paul Harding
24 May 2020
Comment from uk.trustpilot.com
I've spent over 4Hrs on their live chat trying to get a $20 poker ticket I won. Not that I'm desperate for $20 but it's the principle. How many chats have closed when they can't address the question or you ask how to raise an official complaint. Try asking who they are regulated by? Then you will sit for 20 minutes with no response. This was once a trusted brand name, it's now not much more than an online scam.
Bob Scott
20 May 2020
Comment from uk.trustpilot.com
App is now terrible after recent updates. Presumably designed by the P G Tips monkeys or that would be an insult to them. Takes five minutes to login and then very slow to work if at all. Quicker to walk down to the betting office. I have since uninstalled it.
Malcolm Heyhoe
17 May 2020
Comment from uk.trustpilot.com
I wouldn't advise anyone to bet with Ladbrokes. It took them two months to pay out a winning bet from the Cheltenham Festival. Apart from one switched-on individual in customer service, the level of help I received in trying to get my money paid was poor. Worst of all, I have been a Ladbrokes account holder for 25 years and yet they were repeatedly unable to find my personal account details. How tiresome to listen to the chirruping PR person, Nicola McGeady, selling the company's betting services on RUK. Compared to bet365 and William Hill, Ladbrokes are a pound shop outfit these days.
Jordy
12 May 2020
Comment from uk.trustpilot.com
The new updated site is BAD! They've changed it to take back winnings and with gamblers wanting more, this stops them from leaving when skink and have to wait for money to exchanged. Worst idea ever.
paul matthew robinson
07 May 2020
Comment from uk.trustpilot.com
Excellent site won 500 today new customer no I'd shown or anything keep it up
Kay
03 May 2020
Comment from uk.trustpilot.com
People kill there selfs because of Ladbrooks don’t give them a penny of your money. They are evil people. Stay away from gambling Ive seen this fist hand on how it will take you for everything. Please keep your mind clear. Stay safe.
Nigel Williams
10 April 2020
Comment from uk.trustpilot.com
The App is so bad it is laughable. It just doesn't work properly. Links to races are incorrect. It is ridiculously slow. It keeps logging me out. There are far better betting apps than this
Bill
09 April 2020
Comment from uk.trustpilot.com
Account Number 2199695 I have been with Ladbrokes years, everyone knows the in shop experience is far better than the online. I love the card aspect you can use in the shop. Look at the reviews online and everything is absolutely true. The system is weak for such a large company, in real time football...SKY has already changed the bets, cash out and status as the ball hits the back of the net. Ladbrokes I literally wait for the change in odds, cash out is a joke I have noticed that.The customer service Live chat at midnight please see enclosed how poor ladbrokes are. I was playing Virtual at at around 23.18.22 I was trying to bet on T1 well before is time off, no problems with reception and money on balance...Turquoise bar sorry this bet cannot be placed repeatedly as a gambler you know its going to win, can't explain it, you just know and it did....by 00.00 system did a proper crash. ...no apologies...no re-embursement for losing out on money...just 34.00 for the voided race..It The harsh reality is I spread bet, go each way make a bit of money and cash out...not ladbrokes ideal customer but as a company reviews are pretty bad...they say in life "a few people can be wrong but if the same stories are surfacing and online reviews scores this bad when do you take responsibility" Another customer lost
Anonim
09 April 2020
Comment from uk.trustpilot.com
I put a lot of money in this .... site for slots, they just make money, they give absolutely nothing and the bonuses are horrible. I do not recommend in any form!
Sarah Stevenson
06 April 2020
Comment from uk.trustpilot.com
I won on games and withdrew money. Checked my account after 5 days nothing in my bank from them. I get in touch online raise a complaint. They say contact my bank as it left their account. I ask bank they said it was not us you should be contacting as there hasn't been any transacti ons. This is 2 weeks now and they tell me I need a bank statement to show nothing went into my bank. I'm finding it hard to get into a bank and it won't let me copy statement or screenshot from my phone. Now I have to get bank to give me printed out statement and get back to ladbrokes. Anton else had this problem not getting paid.
Colin Currie
01 April 2020
Comment from uk.trustpilot.com
bet on a football game yesterday in the balarus amateur league and my team won 3-0 yet for some reason ladjokes decided to void my bet when clearly my team won 3-0 and i only found out today they had won 3-0 so on i go to live chat to be told there is nothing they can do now the bet had been voided so why was it void in the first place? you basically stole my wininngs and refunded me my stake so yes your are cheats and thiefs theres the result there you can clearly see the away team i bet won 3-0 and the match is finished so why did you void it? GAME RB STRIKERS MINSK Vs Stolitska Minsk Kick off 17:00 on the 31st
David Tamworth
30 March 2020
Comment from uk.trustpilot.com
In the spirit of honesty, the main reason Ladbrokes only gets 1 star, is due to a little known industry-wide practice of discrimination against customers that actually dare to win. However, in my experience, Ladbrokes are the worst in the industry for this practice. Read on if you want to know more. After only a few relatively small wins, my account was restricted to the point I was only able to place around 20 on a Premier League match. They are too savvy to actually ban winning customers - that would look bad. But they routinely restrict the accounts of winning customers to the point that they might as well have banned them. How can it be fair that I am only permitted to stake 20 on a Premier League match when the next customer (one that has a history of losing money) is allowed to stake up to 10,000? The bookies want to ‘have their cake and eat it’ - happy to take as much money as possible off most customers (including sometimes vulnerable ones) whilst refusing to lose relatively small amounts to other customers who have had the temerity to win. This industry-wide practice is a deep social injustice. Having been restricted online by all the high street bookmakers, I can honestly say that Ladbrokes are probably the worst for this practice which is why I have given them 1 star. Their website is OK - reasonably navigable with a decent number of markets covered. Payouts appear after a few days after some mucking about with ID etc, but again, all the bookies do this. But I have to single Ladbrokes out as they restrict accounts the quickest of all the big name bookmakers. You should avoid using Ladbrokes as they are not a fair play operator. No bookmakers are, but especially not Ladbrokes.
Sean Gee
24 March 2020
Comment from uk.trustpilot.com
Ladbrokes rejected my quidco cashback stating I didn't spent 10 pounds when gambling. I anticipated this and took screenshots of my betting history and made sure everything was valid and correct. I contacted the manager about this (09133217) and they said "you will need to contact Quidco with regard to this offer, as there is nothing further to be advised. " I told them again and again that Quidco rejected this because YOU (Ladbrokes) claimed I didnt do this. Bonafide scam artists
Carl Budniok
20 March 2020
Comment from uk.trustpilot.com
Bingo rooms removed without notice , lost bonus miles ,no CM can answer my questions that is when they do reply , very blunt replies then they go "on a break" , stay clear of this site its a total rip off.
Steve Cattell
18 March 2020
Comment from uk.trustpilot.com
WHILIAM HILL HAVE PAYED OUT TO DAY ON LIVERPOOL WINNING THE PREMERSHIP THE LAST BOOKMAKERS IN THE UK NOT TO PAY OUT IS LADBROKES .I FOR ONE WILL BE USING OTHER BOOKMAKERS .
Stephen
13 March 2020
Comment from uk.trustpilot.com
Avoid Ladbrokes Villiers street near Charring Cross won 72 twice on same machine number 3 and only got paid out 22 Staff unhelpful and customer service 2 20 minute calls no help Have lost 100 but will never bet in Ladbrokes again They even left the machine switched on for more unsuspecting punters A disgrace Stephen
Rob
13 March 2020
Comment from uk.trustpilot.com
They never miss a trick to pull some totally transparent scam. All bets on cancelled matches "Suspended" as opposed to being declared void so they can keep hold of your funds. Every other company seems to have reimbursed money back to one's account immediately. I was told they "need time to settle the bets", yet the change of status was done instantly. The irony is most people will not be withdrawing this but punting with it anyway. Alongside the appalling website and insistence you provide documentation after making deposits, this company shows it is only interested in the morons who would be attracted by its moronic advertising.
Mick Marshall
07 March 2020
Comment from uk.trustpilot.com
Worst ever site I been on
Bob Beharrell
08 October 2020
Comment from uk.trustpilot.com
Closing my account because this app is so bad.
Closing my account because this app is so bad.