LeoVegas Sport PLAYER REVIEWS(1612)
GP
04 May 2023
Comment from uk.trustpilot.com
Scam artists! I would give them 0 stars if I could. Wish I would have read the reviews before even signing up. I deposited £370 through my partners account with permission as it was faster payments, no questions asked by Leovegas. However; when I tried to withdraw winnings of £1400 they decided to lock my account. I provided Bank statements for me and my partner and they have decided to keep the winnings plus an additional £300 that was in my balance. Stay away if you want to keep your money as they will do everything possible to not give you your winnings. I will be esculating further.
Scam artists! I would give them 0 stars if I could. Wish I would have read the reviews before even signing up. I deposited £370 through my partners account with permission as it was faster payments, no questions asked by Leovegas. However; when I tried to withdraw winnings of £1400 they decided to lock my account. I provided Bank statements for me and my partner and they have decided to keep the winnings plus an additional £300 that was in my balance. Stay away if you want to keep your money as they will do everything possible to not give you your winnings. I will be esculating further.
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Casey
04 May 2023
Comment from uk.trustpilot.com
Really concerned about the length of time of my withdrawal. No response from this company either. Provided details of verification a long time ago and absolutely nothing. Have raised issue with gambling commission also.
Really concerned about the length of time of my withdrawal. No response from this company either. Provided details of verification a long time ago and absolutely nothing. Have raised issue with gambling commission also.
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EM WY
04 May 2023
Comment from uk.trustpilot.com
By all means they refuse to accept my documents for withdrawing funds, employees ignore questions and do not want to solve the situation.For 10 hours I have been listening to excuses, ignoring questions, inaction.Support Guy: The document you provided is not a valid document, so either you provide us with a valid document or this process will not move forward. There is no contradictionMe: Let's break down the facts, shall we?1. Is it a passport? Yes2. Is he European? Yes3. Is it not expired? Yes, it is until 2028S: not according to the the error message that was returned. Without an upload of a valid document there is nothing we can do. You can try and upload it again under better lighting conditions or a better a higher resolution. Regardless, the error message returned is of an invalid document. suggest you upload an alternative, when possible.Me; So how can it be invalid? The photo was taken in good quality and the passport is illuminated. I did everything on my side, now you have to solve this problem. I HAVE NO OTHER DOCUMENT, FOR UNDER EUROPEAN LAWS A PASSPORT IS ENOUGH.S: Ilja, I have advised of what I can at this point. Unfortunately there is nothing more I can do or advise at will at this point. The error returned as an Invalid document. Only thing you can do now is upload an alternative.Me: Write to the system and find out the reason why the document was not accepted
By all means they refuse to accept my documents for withdrawing funds, employees ignore questions and do not want to solve the situation.For 10 hours I have been listening to excuses, ignoring questions, inaction.Support Guy: The document you provided is not a valid document, so either you provide us with a valid document or this process will not move forward. There is no contradictionMe: Let’s break down the facts, shall we?1. Is it a passport? Yes2. Is he European? Yes3. Is it not expired? Yes, it is until 2028S: not according to the the error message that was returned. Without an upload of a valid document there is nothing we can do. You can try and upload it again under better lighting conditions or a better a higher resolution. Regardless, the error message returned is of an invalid document. suggest you upload an alternative, when possible.Me; So how can it be invalid? The photo was taken in good quality and the passport is illuminated. I did everything on my side, now you have to solve this problem. I HAVE NO OTHER DOCUMENT, FOR UNDER EUROPEAN LAWS A PASSPORT IS ENOUGH.S: Ilja, I have advised of what I can at this point. Unfortunately there is nothing more I can do or advise at will at this point. The error returned as an Invalid document. Only thing you can do now is upload an alternative.Me: Write to the system and find out the reason why the document was not accepted
Reply
VP
03 May 2023
Comment from uk.trustpilot.com
I have provided this sit with everything to finish my review of my account and process my withdrawal Im constantly emailing and the communication is not the best. I wish I had read the reviews before been a customer, if this is sorted I will change my review of the site straight away.
I have provided this sit with everything to finish my review of my account and process my withdrawal Im constantly emailing and the communication is not the best. I wish I had read the reviews before been a customer, if this is sorted I will change my review of the site straight away.
Reply
VP
01 May 2023
Comment from uk.trustpilot.com
Hi I have sent several emails and spoke to various online advisors my documents were all verified but I still cannot log into my account I made a withdrawal and no one is telling me if this is processed or not ? I suffer really bad with my mental health and this is causing me severe anxiety
Hi I have sent several emails and spoke to various online advisors my documents were all verified but I still cannot log into my account I made a withdrawal and no one is telling me if this is processed or not ? I suffer really bad with my mental health and this is causing me severe anxiety
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Theresa Smith
30 April 2023
Comment from uk.trustpilot.com
I don't play very often on this website but I've had no problems withdrawing my winnings.....usually banked same day....
I don’t play very often on this website but I’ve had no problems withdrawing my winnings…..usually banked same day….
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Graham Collins
29 April 2023
Comment from uk.trustpilot.com
Quick withdrawals and easy to use.
Quick withdrawals and easy to use.
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Paul Blower
27 April 2023
Comment from uk.trustpilot.com
Do not use any site within the LEOVEGAS group, They are liars and criminals and they will do everything to ignore you and deal with any complaints or issues. They never accept responsibility it is always your fault and they hold back data and refuse information you request through a SAR. Avoid these predatory parasites at all cost !!!
Do not use any site within the LEOVEGAS group, They are liars and criminals and they will do everything to ignore you and deal with any complaints or issues. They never accept responsibility it is always your fault and they hold back data and refuse information you request through a SAR. Avoid these predatory parasites at all cost !!!
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Paul Blower
25 April 2023
Comment from uk.trustpilot.com
We need to get these lying criminals punished so I urge anyone who has been treated poorly by LEOVEGAS group to fight it through the regulators. If anyone has suffered social responsibility failings or failed to get them to release data even though you have requested it through a SAR then contact the Gambling commission and/or the ICO. I am more than happy to help anyone with this as we cannot continue to let them do as they please without being held to account.
We need to get these lying criminals punished so I urge anyone who has been treated poorly by LEOVEGAS group to fight it through the regulators. If anyone has suffered social responsibility failings or failed to get them to release data even though you have requested it through a SAR then contact the Gambling commission and/or the ICO. I am more than happy to help anyone with this as we cannot continue to let them do as they please without being held to account.
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Paul Blower
24 April 2023
Comment from uk.trustpilot.com
Leovegas reply to reviews on here and say they have sent you an email through trustpilot to make themselves appear as if they are a responsible and responsive company, Every time you respond to them by email they will completely ignore you and not respond at all. I would advise anyone to stay well clear of these lying criminals they are a horrid company that will do anything to get your money including breaking social responsibility and not meeting the obligatory requirements of their UK licence, Trust pilot we really need a zero star rating to allow consumers a fairer review. Avoid !!! Avoid !!! Avoid !!!
Leovegas reply to reviews on here and say they have sent you an email through trustpilot to make themselves appear as if they are a responsible and responsive company, Every time you respond to them by email they will completely ignore you and not respond at all. I would advise anyone to stay well clear of these lying criminals they are a horrid company that will do anything to get your money including breaking social responsibility and not meeting the obligatory requirements of their UK licence, Trust pilot we really need a zero star rating to allow consumers a fairer review. Avoid !!! Avoid !!! Avoid !!!
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Ben Espin
22 April 2023
Comment from uk.trustpilot.com
I read the reviews on here but I like to make my own mind up so I did my own research about Leovegas. They were fined 1.32 million by the Gambling Commission in August 2022. The Gambling Commission stated 'This case is a further example of operators failing to protect customers'They don't seem to be improving as the Gambling Commission also said that Leovegas were not sufficiently taking into account the Commissions 2019 guidance on customer interaction'.If you look on the Gambling Commission web site and search for Leovegas there is a list of all their bad behaviour. Make sure you have half an hour as it is a long read !!
I read the reviews on here but I like to make my own mind up so I did my own research about Leovegas. They were fined 1.32 million by the Gambling Commission in August 2022. The Gambling Commission stated ‘This case is a further example of operators failing to protect customers’They don’t seem to be improving as the Gambling Commission also said that Leovegas were not sufficiently taking into account the Commissions 2019 guidance on customer interaction’.If you look on the Gambling Commission web site and search for Leovegas there is a list of all their bad behaviour. Make sure you have half an hour as it is a long read !!
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matt monk
22 April 2023
Comment from uk.trustpilot.com
This company only asked for additional documentation to verify my deposit after I requested a withdrawal.They allowed me to deposit and wager without this verification, and only asked for it when I came to withdraw. This is illegal under 17.1.1 - Customer identity verification of the Gambling Authority.Please give me my money back.
This company only asked for additional documentation to verify my deposit after I requested a withdrawal.They allowed me to deposit and wager without this verification, and only asked for it when I came to withdraw. This is illegal under 17.1.1 – Customer identity verification of the Gambling Authority.Please give me my money back.
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MirrorCC
21 April 2023
Comment from uk.trustpilot.com
This is the most ridiculous online casino website I have ever experienced. They won't let you bet when it's winning big. But they will let you bet when it's a lose. This is really funny. Last night I was playing live baccarat on leovegas, I played big on banker and perfect pair (4000dkk + 350dkk), and it was banker and perfect pair. The winning should be around 12000 dkk on that round. But my bet was declined. I took the screenshot, and decide to report it later. I played again, same bet, on banker. It was banker again. And my bet was declined. The third around, the same. It was a long banker. For me, it equals almost 20000 dkk winning being decline for no reason. I took all the screenshots (really wish I can share it here, but I didn't find where to upload pictures). I was really angry and reported to the customer service. They said they don't know what happened, and will report to their supplier. Asking me to wait for a reply. Okay, I will delete this review if they give me back my winning, or at least a decent solution. So I continued playing last night. Later it's all normal, like nothing happened. I lost the rest. It's ok to lose, this is gamble afterall. But, this is ridiculous that my large winning bets are precisely declined. If I don't receive a reply, this review will stay here, and I will definitely report the case to Danske Spillemyndighed (the Danish Gamble Board).
This is the most ridiculous online casino website I have ever experienced. They won’t let you bet when it’s winning big. But they will let you bet when it’s a lose. This is really funny. Last night I was playing live baccarat on leovegas, I played big on banker and perfect pair (4000dkk + 350dkk), and it was banker and perfect pair. The winning should be around 12000 dkk on that round. But my bet was declined. I took the screenshot, and decide to report it later. I played again, same bet, on banker. It was banker again. And my bet was declined. The third around, the same. It was a long banker. For me, it equals almost 20000 dkk winning being decline for no reason. I took all the screenshots (really wish I can share it here, but I didn’t find where to upload pictures). I was really angry and reported to the customer service. They said they don’t know what happened, and will report to their supplier. Asking me to wait for a reply. Okay, I will delete this review if they give me back my winning, or at least a decent solution. So I continued playing last night. Later it’s all normal, like nothing happened. I lost the rest. It’s ok to lose, this is gamble afterall. But, this is ridiculous that my large winning bets are precisely declined. If I don’t receive a reply, this review will stay here, and I will definitely report the case to Danske Spillemyndighed (the Danish Gamble Board).
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Catherine Taylor
21 April 2023
Comment from uk.trustpilot.com
If there are enough complaints to the Gambling Commission and the Information Commissioner's Office, they might start complying with the law.The Gambling Commission say that, unless there is a genuine money laundering concern, bookmakers should never ask for ID after you've made a withdrawal. It should all be done before they allow you to bet.The Information Commissioners Office say that you only need to supply one form of ID (passport or driving licence will do) and you can send your subject access request by any method you choose (email, live chat, letter by post etc).Refusing to give you your data is illegal but they don't appear to care about the law.
If there are enough complaints to the Gambling Commission and the Information Commissioner’s Office, they might start complying with the law.The Gambling Commission say that, unless there is a genuine money laundering concern, bookmakers should never ask for ID after you’ve made a withdrawal. It should all be done before they allow you to bet.The Information Commissioners Office say that you only need to supply one form of ID (passport or driving licence will do) and you can send your subject access request by any method you choose (email, live chat, letter by post etc).Refusing to give you your data is illegal but they don’t appear to care about the law.
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Paul Blower
21 April 2023
Comment from uk.trustpilot.com
Leovegas still refusing to provide me with information requested through a SAR even though it relates to an ongoing complaint for social responsibility failings. I emailed them several times to chase up the requested information and their reaction to my emails is to block them completely. I then emailed them off another email and they have now blocked that 1 as well. I have requested help from the ICO because A1 states on their website that companies must be transparent at all time when dealing with customers data and must be able to provide it upon request. I dont think Leovegas know just how much I know about the laws and my rights as a consumer. They can continue to run and avoid dealing with issues but they cant hide forever. I will continue to pursue matters for years if I have to until I expose the truth and get the right outcome. I will never give up when I have been done wrong. My advice to anyone is to avoid any site within the LEOVEGAS group they are criminals and liars. AVOID !!! AVOID !!! AVOID !!!
Leovegas still refusing to provide me with information requested through a SAR even though it relates to an ongoing complaint for social responsibility failings. I emailed them several times to chase up the requested information and their reaction to my emails is to block them completely. I then emailed them off another email and they have now blocked that 1 as well. I have requested help from the ICO because A1 states on their website that companies must be transparent at all time when dealing with customers data and must be able to provide it upon request. I dont think Leovegas know just how much I know about the laws and my rights as a consumer. They can continue to run and avoid dealing with issues but they cant hide forever. I will continue to pursue matters for years if I have to until I expose the truth and get the right outcome. I will never give up when I have been done wrong. My advice to anyone is to avoid any site within the LEOVEGAS group they are criminals and liars. AVOID !!! AVOID !!! AVOID !!!
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helv
21 April 2023
Comment from uk.trustpilot.com
Excellent service and a good selection of odds for sports.
Excellent service and a good selection of odds for sports.
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Customer jackie price
20 April 2023
Comment from uk.trustpilot.com
Good choice of slots and quality of games an enjoyable experience.
Good choice of slots and quality of games an enjoyable experience.
Reply
JeremyC
20 April 2023
Comment from uk.trustpilot.com
LeoVegas is the worst of the worst when it comes to Online Casinos. I play them all and have never had this much trouble withdrawing money. Granted they all make it quite difficult. This is half of what they do. You can send them as much money as you want but if it ever pays out you must give them blood to prove it is you. This is pretty standard when it comes to online Casinos but LeoVegas is the worst of them. Their support is abysmal. Twice today I had the live chat support agent just drop off the chat and the third time during authenticating they asked obscure questions (Which device did you last log in on? Android/PC/MAC) until I got one incorrect and then said they couldn't help and email support. Which will take days to get back as well. If you are trying to gamble for entertainment then do not use LEOVEGAS. Will cause many many headaches.
LeoVegas is the worst of the worst when it comes to Online Casinos. I play them all and have never had this much trouble withdrawing money. Granted they all make it quite difficult. This is half of what they do. You can send them as much money as you want but if it ever pays out you must give them blood to prove it is you. This is pretty standard when it comes to online Casinos but LeoVegas is the worst of them. Their support is abysmal. Twice today I had the live chat support agent just drop off the chat and the third time during authenticating they asked obscure questions (Which device did you last log in on? Android/PC/MAC) until I got one incorrect and then said they couldn’t help and email support. Which will take days to get back as well. If you are trying to gamble for entertainment then do not use LEOVEGAS. Will cause many many headaches.
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EcNova
20 April 2023
Comment from uk.trustpilot.com
Never play on this casino they are scam artists I would never play here again and if I was you I wouldn't touch this casino with a 100 foot pole stay away worst online casino if I could give less then 1 star I would in a heartbeat no one should ever play here
Never play on this casino they are scam artists I would never play here again and if I was you I wouldn’t touch this casino with a 100 foot pole stay away worst online casino if I could give less then 1 star I would in a heartbeat no one should ever play here
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Paul Blower
19 April 2023
Comment from uk.trustpilot.com
Leovegas continue to be non compliant in dealing with complaints and releasing information and personal data. They think they can ignore a SAR request...im pretty sure they cannot !!! Do not ever use/trust a site from the Leovegas group. THEY ARE CRIMINALS !!!
Leovegas continue to be non compliant in dealing with complaints and releasing information and personal data. They think they can ignore a SAR request…im pretty sure they cannot !!! Do not ever use/trust a site from the Leovegas group. THEY ARE CRIMINALS !!!
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Paul Blower
18 April 2023
Comment from uk.trustpilot.com
Issued LEOVEGAS GRP with a SAR for information relating to an ongoing complaint. They are point blank refusing to release this information as it would expose their failings. All I get from them is they are not dealing with my complaint any longer. They constantly try to direct me to IBAS in the hope that I ask them to adjudicate. IBAS have no remit to adjudicate on social responsibility failings but LEOVEGAS already know this hence the reason they keep pushing that narrative. It is now in the hands of the ICO and the Gambling commission so my advice to anyone using or considering using the sites in the LEOVEGAS grp...AVOID AT ALL COSTS !!!! THEY ARE CRIMINAL AND LIARS !!!!
Issued LEOVEGAS GRP with a SAR for information relating to an ongoing complaint. They are point blank refusing to release this information as it would expose their failings. All I get from them is they are not dealing with my complaint any longer. They constantly try to direct me to IBAS in the hope that I ask them to adjudicate. IBAS have no remit to adjudicate on social responsibility failings but LEOVEGAS already know this hence the reason they keep pushing that narrative. It is now in the hands of the ICO and the Gambling commission so my advice to anyone using or considering using the sites in the LEOVEGAS grp…AVOID AT ALL COSTS !!!! THEY ARE CRIMINAL AND LIARS !!!!
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Hana
18 April 2023
Comment from uk.trustpilot.com
Guys don't joined, Worst online casino ever , depositing money , won 200 and withdrawn it but they locked my account Went to live chat to see why its been locked and they said they need a bank statement to verify my account but when withdrawing I have to verify my account in the first place.also they didn't accept my online bank statement, they robbing people's. Keep away
Guys don’t joined, Worst online casino ever , depositing money , won 200 and withdrawn it but they locked my account Went to live chat to see why its been locked and they said they need a bank statement to verify my account but when withdrawing I have to verify my account in the first place.also they didn’t accept my online bank statement, they robbing people’s. Keep away
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Tanya Davies
17 April 2023
Comment from uk.trustpilot.com
Apaling for an online casino. I requested a cooling of period after making a withdrawel. I got in touch asking how long withdrawel will take as it had been a few days. I was told I had to verify my account befor funds would be released. Which I did and now they are telling me to wait for the relevant team to get back to me via email. Those exact words have been said repeatedly to me now aswell as locking my account. That's 60 pounds of my money I am not expecting to recieve.
Apaling for an online casino. I requested a cooling of period after making a withdrawel. I got in touch asking how long withdrawel will take as it had been a few days. I was told I had to verify my account befor funds would be released. Which I did and now they are telling me to wait for the relevant team to get back to me via email. Those exact words have been said repeatedly to me now aswell as locking my account. That’s 60 pounds of my money I am not expecting to recieve.
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Wanda Hughes-Jones
17 April 2023
Comment from uk.trustpilot.com
I tried to withdraw my winnings. Back and forth with documents. Finally said I was approved but the withdraw option was blocked. What a nightmare.
I tried to withdraw my winnings. Back and forth with documents. Finally said I was approved but the withdraw option was blocked. What a nightmare.
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Jing Nava
15 April 2023
Comment from uk.trustpilot.com
I deposit money but it did credited on my account but it deducted on my bank tried and talk to them they cannot do anything but I did to wait 24 hours what kind of costumer support is that.
I deposit money but it did credited on my account but it deducted on my bank tried and talk to them they cannot do anything but I did to wait 24 hours what kind of costumer support is that.
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Paul Blower
14 April 2023
Comment from uk.trustpilot.com
Had a final response from Leovegas group regarding a complaint. I obviously did not agree with the outcome so I requested that they provide more clarity in how they reached their decision and also submitted them with a few questions through a SAR. I spoke with a guy named Daniel who was responsible for complaints and he was adamant that their final response was the end of matters and that they would not be communicating with me any longer. As for the the SAR they totally refuse to deal with my request. In the UK it is law that all companies must be transparent and provide any information you require once issued with a request. This information was needed as part of my ongoing complaint so you can see why LEOVEGAS are refusing to provide it as it would show their failings. I have now lodged an official complaint with the ICO and am awaiting a response. I cannot stress enough just how dodgy this brand is they lie they break the law and they refuse to co-operate. Avoid the LEOVEGAS group at all costs !! Trust pilot cant you make a zero star an option as giving these muppets 1 star kills me ?
Had a final response from Leovegas group regarding a complaint. I obviously did not agree with the outcome so I requested that they provide more clarity in how they reached their decision and also submitted them with a few questions through a SAR. I spoke with a guy named Daniel who was responsible for complaints and he was adamant that their final response was the end of matters and that they would not be communicating with me any longer. As for the the SAR they totally refuse to deal with my request. In the UK it is law that all companies must be transparent and provide any information you require once issued with a request. This information was needed as part of my ongoing complaint so you can see why LEOVEGAS are refusing to provide it as it would show their failings. I have now lodged an official complaint with the ICO and am awaiting a response. I cannot stress enough just how dodgy this brand is they lie they break the law and they refuse to co-operate. Avoid the LEOVEGAS group at all costs !! Trust pilot cant you make a zero star an option as giving these muppets 1 star kills me ?
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Melissa Mauro
14 April 2023
Comment from uk.trustpilot.com
Horrible experience. Withdraw process is a nightmare. Been 3 weeks and still can't withdraw. Been asking for several documents. Never again
Horrible experience. Withdraw process is a nightmare. Been 3 weeks and still can’t withdraw. Been asking for several documents. Never again
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Paul Blower
13 April 2023
Comment from uk.trustpilot.com
Do not use LEOVEGAS or any other site operating within their group BET UK... 21.CO.UK . They are a bunch of lying crooks and will do anything to avoid taking responsibility for their failings. Social responsibility is 1 of their biggest failures and they will deny any wrong doing and make the customer shoulder the blame every time, The site itself is garbage and the slots will rob you blind. It has a history and reputation for being an untrustworthy site ( fined several millions only a short while ago by the gambling commission ) so do yourselves a favour and avoid at all costs !!
Do not use LEOVEGAS or any other site operating within their group BET UK… 21.CO.UK . They are a bunch of lying crooks and will do anything to avoid taking responsibility for their failings. Social responsibility is 1 of their biggest failures and they will deny any wrong doing and make the customer shoulder the blame every time, The site itself is garbage and the slots will rob you blind. It has a history and reputation for being an untrustworthy site ( fined several millions only a short while ago by the gambling commission ) so do yourselves a favour and avoid at all costs !!
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Christine Dobson
05 April 2023
Comment from uk.trustpilot.com
My first time playing at this online casino last year. I was fortunate enough to win. They asked me for certain documents to which I fully complied. They kept saying that my documents weren't accepted, the picture was not to their standards, after 11 photos later, they then came up with other exuses. I contacted the Ontario Lotto Gaming commission after 10 days or so of going back and forth and not having has my winnings paid to me. Finally, they paid me. Essentally, a NIGHTMARE! They finally paid me after 2 weeks of nothing but aggravation! I QUICKLY CLOSED MY ACCOUNT AND NEVER WILL GO ANYWHERE NEAR THIS SITE AGAIN.
My first time playing at this online casino last year. I was fortunate enough to win. They asked me for certain documents to which I fully complied. They kept saying that my documents weren’t accepted, the picture was not to their standards, after 11 photos later, they then came up with other exuses. I contacted the Ontario Lotto Gaming commission after 10 days or so of going back and forth and not having has my winnings paid to me. Finally, they paid me. Essentally, a NIGHTMARE! They finally paid me after 2 weeks of nothing but aggravation! I QUICKLY CLOSED MY ACCOUNT AND NEVER WILL GO ANYWHERE NEAR THIS SITE AGAIN.
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Bobby B
05 April 2023
Comment from uk.trustpilot.com
awful company, awful customer service, will mess you around and be rude from you, a confiscate your funds, you've been warned
awful company, awful customer service, will mess you around and be rude from you, a confiscate your funds, you’ve been warned
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Pearce
05 April 2023
Comment from uk.trustpilot.com
36 days since I won 6.5k still to this minute haven't recieved my winning and account locked. How much longer do you need leo vegas
36 days since I won 6.5k still to this minute haven’t recieved my winning and account locked. How much longer do you need leo vegas
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angela
04 April 2023
Comment from uk.trustpilot.com
Great casino to play on but when it comes to doing a withdrawal its a little slow i had to use live chat to get it sorted also i want to sort out getting my documents uploaded but i cant get the port open to do this as i kept getting told we will contact you..i think when someone joins you should be able to upload documents right away
Great casino to play on but when it comes to doing a withdrawal its a little slow i had to use live chat to get it sorted also i want to sort out getting my documents uploaded but i cant get the port open to do this as i kept getting told we will contact you..i think when someone joins you should be able to upload documents right away
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Laura Millar Millar
04 April 2023
Comment from uk.trustpilot.com
Amazing wins with Leo Vegas, excellent slot choice and if you deposit direct from your bank winnings are paid instantly in seconds ???
Amazing wins with Leo Vegas, excellent slot choice and if you deposit direct from your bank winnings are paid instantly in seconds ???
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Carolyn Jean Peck
03 April 2023
Comment from uk.trustpilot.com
Love the game, first time cashing out and didn't take too long but I usually play and play
Love the game, first time cashing out and didn’t take too long but I usually play and play
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HB
03 April 2023
Comment from uk.trustpilot.com
Having taken my money with no issue and letting me spend it with them, I actually won some money. I went to try and withdraw the winnings only to be told my account was suspended. 3 weeks of trying to understand what's taking so long, I have been now told that they are forfeited my winning and not paying them, they apparently don't have to give a reason why - disgusting behaviour, not even a explanation. They don't even give an option to talk with a real person only a robotic 'live chat'
Having taken my money with no issue and letting me spend it with them, I actually won some money. I went to try and withdraw the winnings only to be told my account was suspended. 3 weeks of trying to understand what’s taking so long, I have been now told that they are forfeited my winning and not paying them, they apparently don’t have to give a reason why – disgusting behaviour, not even a explanation. They don’t even give an option to talk with a real person only a robotic ‘live chat’
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Michael
02 April 2023
Comment from uk.trustpilot.com
Wagering requirements is the absolute worse. And not fun at all... x20 your deposit ???? To release... geeez....
Wagering requirements is the absolute worse. And not fun at all… x20 your deposit ???? To release… geeez….
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Liam Flynn
02 April 2023
Comment from uk.trustpilot.com
Good games , fast verification on withdrawal had problems in past with other sites but these guys on the ball money in account next day even with being the weekend 10/10
Good games , fast verification on withdrawal had problems in past with other sites but these guys on the ball money in account next day even with being the weekend 10/10
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Wayne Taylor
02 April 2023
Comment from uk.trustpilot.com
As someone has previously stated an absolute con, not sure what the odds of having a win are but as a player you have no chance
As someone has previously stated an absolute con, not sure what the odds of having a win are but as a player you have no chance
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Jeremy Cook
01 April 2023
Comment from uk.trustpilot.com
I have used many sites so I understand the verification side of things so when asked more than happy to provide, upon doing so was then told I was in breach of use using a friends card to deposit at the time due to only having my credit card on me, they accepted the payment and let me spend my money like everything was fine account was showing as verified then I went to withdraw fund after having a nice time playing. Then the problems began tried logging in to see how the withdrawal was going the account showed as suspended contact cs team them bunch of robots couldn't help so send you away to wait on an email I have now done a reverse charge on the bank as I have not been given the service I was suppose to and not provided anything! Be warned people this site is not the one!
I have used many sites so I understand the verification side of things so when asked more than happy to provide, upon doing so was then told I was in breach of use using a friends card to deposit at the time due to only having my credit card on me, they accepted the payment and let me spend my money like everything was fine account was showing as verified then I went to withdraw fund after having a nice time playing. Then the problems began tried logging in to see how the withdrawal was going the account showed as suspended contact cs team them bunch of robots couldn’t help so send you away to wait on an email I have now done a reverse charge on the bank as I have not been given the service I was suppose to and not provided anything! Be warned people this site is not the one!
Reply
Roberta Bobbie Grant
01 April 2023
Comment from uk.trustpilot.com
Absolute con artist, law of averages would mean I would at least get 1 bonus on a spin deposited 80 in 1 game was playing for 20 mins not 1 win or 1 bonus in genie jackpot wishmaker now this is not a 1 off I played last month and the same happened PLEASE dont waste your money you will not win
Absolute con artist, law of averages would mean I would at least get 1 bonus on a spin deposited 80 in 1 game was playing for 20 mins not 1 win or 1 bonus in genie jackpot wishmaker now this is not a 1 off I played last month and the same happened PLEASE dont waste your money you will not win
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Jen
31 March 2023
Comment from uk.trustpilot.com
Great customer service, so friendly and efficient! Exceedingly fast payouts and fantastic selection of games and RTP. The best Ive ever used!
Great customer service, so friendly and efficient! Exceedingly fast payouts and fantastic selection of games and RTP. The best Ive ever used!
Reply
SP
30 March 2023
Comment from uk.trustpilot.com
What a load of guff you spout about responsible and safe gambling like you're dealing with children Why is it punters keep being told they're only allowed to do it for fun and entertainment yet your sole job is to take money from people?The fact you wouldn't give me my sign up bonus says what a joke You are
What a load of guff you spout about responsible and safe gambling like you’re dealing with children Why is it punters keep being told they’re only allowed to do it for fun and entertainment yet your sole job is to take money from people?The fact you wouldn’t give me my sign up bonus says what a joke You are
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Andy
30 March 2023
Comment from uk.trustpilot.com
This company take your money and then refuse to let you make a withdrawal without wagering. Its daylight robbery and this site should be avoided. Jake from support was entirely unhelpful. Do not trust your money here.
This company take your money and then refuse to let you make a withdrawal without wagering. Its daylight robbery and this site should be avoided. Jake from support was entirely unhelpful. Do not trust your money here.
Reply
Jason Barnes
29 March 2023
Comment from uk.trustpilot.com
I use a few different sites but this one is far superior. It has a great selection of game. In game play is very good. Withdrawal is very quick and support staff are professional and friendly.NingNang
I use a few different sites but this one is far superior. It has a great selection of game. In game play is very good. Withdrawal is very quick and support staff are professional and friendly.NingNang
Reply
Mary
29 March 2023
Comment from uk.trustpilot.com
Website layout is good. Good selection of games but their initial sign up bonus and withdrawal times are not accurate. I deposited 1210 today at 07:44 and played a 200 spin on roulette winning 900 I withdrew 1900 4 minutes later. I didnt receive any cash back and when speaking to customer services they explained I had to deposit more and then when asking about my withdrawal I was suddenly hit with asking for verification documents even though my account was classed as verified when I signed up. All verification was approved quickly but my withdrawal still shows as pending when I was expecting it within the hour. Overall I probably wont deposit again, if the withdrawal was a speedy transition then I would be more than happy to use Leo vegas. It shouldnt come up with instant bank transfer if they cannot provide this service, If it is received by tomorrow I might think differently.
Website layout is good. Good selection of games but their initial sign up bonus and withdrawal times are not accurate. I deposited 1210 today at 07:44 and played a 200 spin on roulette winning 900 I withdrew 1900 4 minutes later. I didnt receive any cash back and when speaking to customer services they explained I had to deposit more and then when asking about my withdrawal I was suddenly hit with asking for verification documents even though my account was classed as verified when I signed up. All verification was approved quickly but my withdrawal still shows as pending when I was expecting it within the hour. Overall I probably wont deposit again, if the withdrawal was a speedy transition then I would be more than happy to use Leo vegas. It shouldnt come up with instant bank transfer if they cannot provide this service, If it is received by tomorrow I might think differently.
Reply
Perrin Newbould
26 March 2023
Comment from uk.trustpilot.com
I really wish I had read the reviews. 19k in credit and hit another feature. Account locked MID FEATURE!!! which was up to a further 8k. Customer service said I had made some concerning comments that is why they locked my account ??? If I get my money which I won fair and square then happy to change review. If not I have all the transcripts and will be escalating to the gaming commission and further. Very unhappy customer.
I really wish I had read the reviews. 19k in credit and hit another feature. Account locked MID FEATURE!!! which was up to a further 8k. Customer service said I had made some concerning comments that is why they locked my account ??? If I get my money which I won fair and square then happy to change review. If not I have all the transcripts and will be escalating to the gaming commission and further. Very unhappy customer.
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Carol Williams
23 March 2023
Comment from uk.trustpilot.com
Awful didn't get deposit offer wouldn't spend a penny with them again after being lied to by live chat
Awful didn’t get deposit offer wouldn’t spend a penny with them again after being lied to by live chat
Reply
robert stamp
23 March 2023
Comment from uk.trustpilot.com
I have tried to withdraw my money and am receiving the same e-mail copy and pasted back every time i contact the company. The number doesn't work and it refers you back to the e-mail. I have deposited from my card, when i went to withdraw i was told to deposit more money through bank transfer so i can withdraw to my bank. They then told me my bank or card wasnt verfied so I have provided documents to verify both which have been accepted. I then asked if they were able to withdraw and they are telling me they have received nothing from me. This is a scam and everyone should avoid.
I have tried to withdraw my money and am receiving the same e-mail copy and pasted back every time i contact the company. The number doesn’t work and it refers you back to the e-mail. I have deposited from my card, when i went to withdraw i was told to deposit more money through bank transfer so i can withdraw to my bank. They then told me my bank or card wasnt verfied so I have provided documents to verify both which have been accepted. I then asked if they were able to withdraw and they are telling me they have received nothing from me. This is a scam and everyone should avoid.
Reply
Andreea Stefania Ion
22 March 2023
Comment from uk.trustpilot.com
Leovegas is by far the best. Great customer service and VIPs treated really well. Highly recommend.Thank you all!
Leovegas is by far the best. Great customer service and VIPs treated really well. Highly recommend.Thank you all!
Reply
Dean Richardson
05 May 2023
Comment from uk.trustpilot.com
Do not play this conpany. 1 they will make you go to the ends of the earth for I.d check. Lituraly want you to take ur bank statement. To the bank and get it signed.But there happy to let you deposit 1000s without winning on any sh*tyy games they have.I lost 1000s without wins. But soon as I wanted to withdraw 200 so I could atleast see my first withdrawal. They wanted me to go to the ends of earth to do it. Iv just self excluded my self. From these thieves.
Do not play this conpany. 1 they will make you go to the ends of the earth for I.d check. Lituraly want you to take ur bank statement. To the bank and get it signed.But there happy to let you deposit 1000s without winning on any sh*tyy games they have.I lost 1000s without wins. But soon as I wanted to withdraw 200 so I could atleast see my first withdrawal. They wanted me to go to the ends of earth to do it. Iv just self excluded my self. From these thieves.