LeoVegas Sport PLAYER REVIEWS(1723)

Mr Konstantin Babaev
17 July 2023
Comment from uk.trustpilot.com
Avoid. Withdrawal takes ages. Havent't got my money yet after 10 days... asked support but they didn't help

Consumer
17 July 2023
Comment from uk.trustpilot.com
I recently deposit and won 170 pound and then when I came to withdrawn the money a day later my acccount got locked I provided all the details they wanted off me and so they have shut my account down but what I don’t understand is they are okay to take ur money but when u win there’s always something wrong put me off ever gambling it’s always when there losing money they don’t like it

Billy fastidious
16 July 2023
Comment from uk.trustpilot.com
So this site is convoluted and, quite frankly, predatory.First off, in order to withdraw any funds you must supply:1)A copy of a valid photo ID such as a Passport or Certificate of IdentityThe photo ID must contain and include:• All 4 corners of the document• Expiry date2)...send us a photo of the physical card showing the following information:• Your name• The full Credit Card number• The expiry date• All 4 corners of the cardOur verification system will automatically cover the digits on the Credit Card for your own security.3)... to verify the ownership of your bank account we kindly ask you to supply us with either a screenshot from your online banking or a photo of the paper copy of your bank statement, showing the following:• Your name• Bank account number• The name and/or logo of your bank• The full first page of your statementPlease be advised the document will not be accepted if it has been altered.4) A letter in your name, such as a utility bill, insurance policy, bank/card statement, tax or welfare letter dated within the last 3 months. Your name, your address, the sender's logo/name, and a date must be visible.This is not asked -before- you deposit any funds. And by the time you have enough winnings to make a meaningful withdraw you're suddenly tasked with providing government levels of verification. This is for "protection and security reasons", but given that there are other sites that need a fraction of previously mentioned verification for swifter deposits into your account, it seems like a pernicious mechanism to keep the individual playing their winnings as opposed to collecting them. Just my opinion. My second issue, and this one is really the icing on the cake, is how they've repeated transactions on my credit card. My method is to transfer funds to a specific card, make the transaction, play. However, the transactions have shown up as pending which puts a strain on things. To clarify, i have not been doubled charge as far as i can tell, but still- having pending charges thay youve already paid for show up a week after the fact is infuriating. All in all, you're best bet is best placed somewhere else.

N C
16 July 2023
Comment from uk.trustpilot.com
Signed up today... played with £100 and didn't win a single penny. What a joke of a website this is. Won't be using again.

Lillian Fitzsimmons
15 July 2023
Comment from uk.trustpilot.com
I just opened my account today. I deposited $50 and was suppose to a match. And also free spins . I only got my $50 deposit . So disappointed I dont think I will try again .

Katie Bowden
15 July 2023
Comment from uk.trustpilot.com
Don’t use this casino, I was robbed of £1000. Funny they take your money but when you want to withdraw they want verification and lock you out of your account. I have reported these scammers to the police, and legal action is being taken. What’s hilarious is they threatened me with police involvement for harassment for asking where is my money because I wrote to the CEO. Lol of course I’m going to chase up my winnings. Don’t worry guys, I have shared this scam to over a million followers !! So don’t expect any new business. You guys are the worst scammers around,

Jordan
13 July 2023
Comment from uk.trustpilot.com
Seen a lot of people giving bad reviews but I haven't had any issues myself, I've had some great wins in the last 2 weeks withdrawing over £2500. No questions asked either and quick transfers to PayPal👍

customer
10 July 2023
Comment from uk.trustpilot.com
I write this on behalf of anyone…I write this on behalf of anyone looking to join leovegas avoid avoid avoid!!! Allowed someone I know suffering from depression to deposit £2000 ignoring all the problems there was an issue, Ignored the fact that was thousands of failed deposit attempts due to bank account attached to PayPal not being hers however verified to use by leovegas, ignored the fact was hundreds of free bet requests daily , flirting with hosts in an attempt to get free bets and one host liked this so much he requested she visits Malta (pervert) Currently In an Iva and only earns £300 per month of leovegas did checks instead of accepting easy money I wouldn’t have had to save her from wanting to take her own life I have seeked legal help and this will be going through the channels to sue leovegas, I have tried to reason with them with no joy , explained the situation and the health issues of person in question no response apart from denying she had an account even though the funds were taken fromy account , Despite all this 5 days of trying to make them see what they have done to her health to the stage she wanted to take her own life they yesterday send her an email to verify her account to start betting again, Surely this service can’t be legit that willing to risk someone life despite myself trying to make them see, sick sick sick customer service , MANCHESTER CITY F.C should be ashamed to be partnered with such s company and my legal team will be getting in touch with them, Oakley19899

Jessie
09 July 2023
Comment from uk.trustpilot.com
Honestly leovegas is probably by far the best online gambling site I’ve used, they have always given me any money won without hassle & helped me with questions when needed & having a vip membership gives you the best perks I know a lot of people have said they’ve had bad experiences but I honestly just think if you follow the guidelines when you sign up etc you’ll be absolutely fine! I will always recommend Leovegas to anyone who asks 😊

Alex Thomas
06 July 2023
Comment from uk.trustpilot.com
I wish I had read the negative reviews about this site, truly shows how important trustpilot is. This company is an utter disgrace. Suspended my account and wouldn't even pay any winnings back to me when suspending my account. Customer service are so rude and truly appalling, don't gamble with bookmaker. Treat you so poorly.

Terra Wallis
06 July 2023
Comment from uk.trustpilot.com
Twice now they have had me go to gigadat and my bank to prove they did not pay me out a withdrawal. Even if you have an email from Gigadat saying they never received a request to send your funds. You will still need to send your most recent bank statement. Hopefully it has the dates you are looking for, as you might have to wait until the next bank statement is released. If you don't get your withdrawal, expect to do all the chasing around and leg work for them to finally figure out that they indeed didn't pay you. They could have great customer service and contact Gigadat themselves....but I guess that is too hard to figure out. Closing my account when i finally get paid and sticking with a better site.This started June 21st and still ongoing July 6th.

Florian Ferar
06 July 2023
Comment from uk.trustpilot.com
I love to play Casino with my wife on weekends ofc for fun.. we made a deposit of 1800€, we play 1€ spin, we got one bonus om doghouse, winnings was 40Cent 🤣🤣 never in my life i have seen a soo scam casino. That's no fun, live chat was closed i could not close my account, but is first and for sure last time i play on this s*it whole 😅😅

Annomous
05 July 2023
Comment from uk.trustpilot.com
Went onto sister site Slot boss! Was allowed to deposit and I won. Requested withdrawal, they asked for id which I sent and was verified in 20 mins. While waiting for the withdrawal to be processed I was locked out if my account. Contacted live chat who said that there was a review process , I explained my documents had been verified oh no there's more reviews that have to be done. Woke up this morning to a email to say apparently I've acted fraudulenty by opening a account as apparently I am self excluded!! Which I wasn't under the impression. 😡So deposits and winnings are forfeited!! Find this very unfair! I've asked for proof still waiting! AVOID!!

Tim
30 June 2023
Comment from uk.trustpilot.com
Overall this is the best online casino for slots in my opinion. Everything is well categorised and clear. Deposits and withdrawals are simple and I've had no issues with withdrawing funds.

Coral Gillingham
28 June 2023
Comment from uk.trustpilot.com
0 stars. Rude customer service and thieves of a site. Don’t understand how it’s got 4 stars when this is such a bad site. They closed my account after spending all day making multiple deposits and as I wagered loads to finally get into a high bonus round they closed my account during it for verification documents. Now they are refusing my money back and what’s left in the account. If they needed verification they should have done immediately after first or before first deposit not after making multiple and deciding to close account after taking in over £500. ScumBags of a site. Definitely getting a solicitor involved.Funny I have a reply for the company site. Absolute lies they are saying there as I have tried to contact multiple times. I’ve even gone through resolver and got any where with them and their online chat gets cut out every time they are checking my account so I have to re start it every time. They may sound friendly and reasonable I’m their resonance but it’s lies. They are just trying to make them self look good.

Maria Correia
28 June 2023
Comment from uk.trustpilot.com
The worst casino I've ever been to. I had a pending withdrawal and had to close the account. I have sent all documentation many times to verify the account. They never accepted proof from the bank. Everything was there from my name to the account number and the Bank's logo. Finally, they wanted a complete copy of my bank statements! I refused to send! My bank transactions are private, I don't have to show them to anyone! To deposit we don't need to prove anything but to raise it we have to show our whole life and they are never satisfied

Aaron Gallears
27 June 2023
Comment from uk.trustpilot.com
Immediate payout if you use bank transfer. Only held this site to 4 stars because I’d like gambling sites to do all the verification checks before I start playing and not when I’m trying to withdraw. That said my verification went through and everything seems smooth.

andrewcalo
26 June 2023
Comment from uk.trustpilot.com
?!?! Played Merlin’s Revenge. I got the bonus feature - then it gambled without my asking it to and lost immediately. I only opened my account 30 minutes ago. Closed it 20 minutes ago.Absolute scam. Avoid this bookie.EDIT: Full name is Andrew Calo, email is andrewcalo AT hotmail . com

Rich
25 June 2023
Comment from uk.trustpilot.com
Excellent casino site, deposited £20and won £120 did play some of it as I enjoyed the games🙈 online chat was excellent very helpful got my withdrawal approved with in 10 minutes money was in my account. Would 100% recommend this casino. Leanne moylan

Stephen Dyson
23 June 2023
Comment from uk.trustpilot.com
I feel like I've been robbed!!! Never won anything until last week, got up to a £100 so I thought you know what never win on here so I'm withdrawing 👍🏼 waited 5 days nothing so I thought I'll log in and see if it's still pending, ACCOUNT LOCKED!!! I thought what??? So started a live chat they were very helpful and said sorry you need to verify your account before a withdrawal can be made. I thought fair enough so sent documents required, waited checked documents verified 👍🏼 I thought great I'll log in and check SELF EXCLUSION IN PLACE. live chat passed on to department they'll contact you when it's sorted out nothing live chat again you can't log in as you're self excluded!!! I didn't do this what the hell is this company??? Feel like I've been scammed if I don't hear anything positive via email I'll be reporting it as a scam site/fraudulent company to the gambling commission and cyber crime division with the police as it's basically theft.

Jake Adams
22 June 2023
Comment from uk.trustpilot.com
After winning 750 fairly on blackjack they 'randomly' decided to investigate my account, although they didn't do any checks when depositing large amounts over the course of the year and losing. After over a month, my account is still locked and pending review. I've emailed them several times and get the same templated response, it's like they're waiting for me to forget about it. I read the Trustpilot reviews and thought this wouldn't happen to me, but here we are!

Mrs Kathleen Scholes
21 June 2023
Comment from uk.trustpilot.com
Safe and reliable, a great amount of games to choose from.

Zk
18 June 2023
Comment from uk.trustpilot.com
Really bad customer service, happy to take your money but if you win hard to get your money back has been 1 week since I asked for my withdrawal funds and only way I can get them is if I deposit more ? Absolutely pulsar recommend I feel stressed out and anxious because of this bad website do not use it your in the uk

Sean Connolly
16 June 2023
Comment from uk.trustpilot.com
I deposited 50 pound thinking I get 100 percent deposit bonus and 100 free spins no information was given before I deposited that I would have to play 50 times my deposit before I could get these bonuses until I deposited so I tried to withdraw my 50 deposit and was told I couldn't as my bank won't let me use my debit card to withdraw then I was told to use bank transfer and they needed bank statement among other things to complicated for me to do but they said I would also need to deposit a minimum of 10 pound to help this along I have no money left in my bank to do this it was my last 50 pound so here I am penniless with no chance to get my money back its a disgrace they can treat people like this stay clear from this one guys

Adi
10 June 2023
Comment from uk.trustpilot.com
I've just started to use them for betting and the service is really great.Instant payment success 100% by linking with the rapid transfer.Also the 100% pay-out boost for the new customers is something really hit on. I just hope they can offer it on regular basis and it will be a real game changer. Maybe could also have a daily free game it can definitely be great, although they might have it as I haven't looked into the full promotions yet.Website is well designed so no confusion in making any choice while on the website.Chat is available 24/7 so they are well invested in that.I strongly recommend them, legit, supportive and worthy in promotions.

Kieran Alkins
07 June 2023
Comment from uk.trustpilot.com
I really enjoy it because u get free spins.

Positive Review
06 June 2023
Comment from uk.trustpilot.com
I honestly don't find a problem with this site

Will Mac Asia
05 June 2023
Comment from uk.trustpilot.com
Safe and Sensible. Leovegas has always been reliable and easy to use. They are user friendly and you need to verify in order to play for real money. The deposit incentives are low compared to the others, however most wagers are 10 or under and in real money. 24 hrs WD to bank. I dont like or trust the crypto sites - way too many dodgy incidents, not getting paid etc - Leovegas is not a crypto site which is great for legit games. Descent amount of providers and new games, sports betting, Live tables etc. I would recommend to anyone who is weary of the bright lights and unbelievable bonus deposits etc that everywhere. Leo is one of the more established platforms and definitely the safest.

Kiya leigh
05 June 2023
Comment from uk.trustpilot.com
2 weeks now Iv waited for my 290 withdrawal, wrote a complaint. Emailed everyday apparently they are still looking into it. Somehow I dont think this takes 2 weeks to send money to someones PayPal or bank account.

Ursula Reynolds
04 June 2023
Comment from uk.trustpilot.com
A good site. Have been playing a couple of years and no issues with games, fast withdrawal and even.gpt the chance to go to a match vip with travel though couldn't go. Only issue is no regular vip rewards like other sites with cash gifts or cashback.

phil
03 June 2023
Comment from uk.trustpilot.com
Great site well it was until cost of living increased dramatically, Kyc checks where enhanced toward state of wealth checks and then emails regarding lowering of Rtp on slots received from multiple uk slot providers, And then come to trustpilot and see people having issues beit game returns or withdrawing. Its a no brainer the punter is going to be more frugal. And from the gambling commission the main focus seems to be the small percentage of people who launder money and a need of knowing where peoples income comes from.. Well what do we do as a player thesedays, we want the games , we dont mind a small risk but we also want fun without difficulty :) The outcome lies in i Guess the business holders hands i.e the casino to sort it out so its Fun fun fun again #hurryupthanks

Paul
03 June 2023
Comment from uk.trustpilot.com
They don't even attempt to be straightforward and smooth from the moment you click the ad the offers begin to change and then when you select one and sign up and deposit you find the offer you picked isn't right, need I say any more.

Michelle
01 June 2023
Comment from uk.trustpilot.com
This company asked for additional documentation to verify my deposit after I requested a withdrawal.No bonus was taken by me and In fact the amount I requested to withdraw was actually my deposit of 240I have always used PayPal to deposit and they have allowed me to deposit this way without asking for this verification and without an issue but now all of a sudden this has became a problem.As I understand it This is illegal under 17.1.1 - Customer identity verification of the Gambling Authority.Anyway I still provided what they asked for and it was accepted but then they locked me out of my account mid conversation with the customer service rep. I then had to come back to customer services and answer many security questions due to being locked out, this is when I was then told that because my PayPal account is a business account (it is not linked to any business it has all my personal details attached to it, home address name etc) plus they knew it was a business account before I even sent them the proof and if I'm not supposed to use it to deposit then why was I able to make so many deposits totaling over 1000 pounds? They definitely would have been doing me a favour if it had been declined to begin with. Been given the runaround by customer services for six days now and it has now gone from we're checking your PayPal account to it's being assessed by our safer gambling team. I've heard nothing, I didn't even get an email to even let me know what was going on.I wish I never signed up with this company and there is no need to do any safer gambling checks talking rubbish about protecting your customers because I will never play with your company ever again. LEOVEGAS PLEASE RETURN MY ORIGINAL DEPOSIT.I will be contacting the gambling commission to take this further if this is dragged out for an unreasonable amount of time, there is no reason for you to be holding my deposit regardless of any review it is not winnings it is my deposit, send my 240 back to my PayPal Account.

Daz
28 May 2023
Comment from uk.trustpilot.com
Worst gambling site Ive ever played on 164 spins on roulette not one single win hows that random. Also they let you increase your deposit limits without doing checks Ive reported this to the gambling commission DONT play here total rip off this company needs looking into big time

Annica Takala
28 May 2023
Comment from uk.trustpilot.com
Well also I'm very supprised over the bad rewievs here!! I came here to read if someone shares my latest experience. I play at 3 different casinos, but mostly on LV because I think Leo Vegas has been the best, until some months back when I noticed that the withdrawals started to take very long and I got no answer why that was. Also the offers for VIP members weren't as good as before. So I starded to play on other sites that are faster in banking ect. However, I finally got an answer, that there has been some changes going on at Leo vegas Vip program and also with the withdrawals. They said that the withdrawals should soon be faster again. So I hope theese changes were worth the wait 😊

Annica Takala
28 May 2023
Comment from uk.trustpilot.com
Well also I'm very supprised over the bad rewievs here!! I came here to read if someone shares my latest experience. I play at 3 different casinos, but mostly on LV because I think Leo Vegas has been the best, until some months back when I noticed that the withdrawals started to take very long and I got no answer why that was. Also the offers for VIP members weren't as good as before. So I starded to play on other sites that are faster in banking ect. However, I finally got an answer, that there has been some changes going on at Leo vegas Vip program and also with the withdrawals. They said that the withdrawals should soon be faster again. So I hope theese changes were worth the wait ?

customer
28 May 2023
Comment from uk.trustpilot.com
First time using this site. First deposit at 10.50pm. It's now midnight and my I'm through £500. On £1 stakes. I've have only never seen worse slots in my life. They are actually impossible to bonus.I wouldn't recommend this company to my worse enemy.£500 in 70 mins. Disgusting.I do not expect to win all the time but that was just daylight robbery. This is why the the gambling commission is trying to make is so hard to gamble because of companies like this.They can say they're regulated and it's random but let's be honest, we All know how they only want to make money.Do not join this casino.1st time user and last time user.

Kiya leigh
27 May 2023
Comment from uk.trustpilot.com
Opened an account, tried to withdraw £300, locked my account emailed 6 times not 1 reply live chat say the same thing time and time again “you will receive a email” it’s been 4 days and nothing £300 in my account and it’s locked! 7 days and still no reply!!

Clark
26 May 2023
Comment from uk.trustpilot.com
Fake sites pray on UK Gambling addiction

Mathew Brown
25 May 2023
Comment from uk.trustpilot.com
After playing for very small deposits (£10s) maybe every 4-8 weeks, I got randomly KYC flagged, (This process should be automatic, you've got enough personal data, to run past an online identity service in the background, transparently!!)My total spending with this company was relatively small, and doesn't even go into the 100s in total! (The deposits every 4-8 weeks, are equivalent to buying 1 Costa coffee out once per week! ... So the KYC check was draconian, and neither risk, nor player safety based!!)End of live chat, I closed my account tonight, over KYC proceedures and asking for documents I dont have.KYC abandonment, and the hassle you wanted me to go through, has resulted in permanent customer churn(You do know, the passport office has been on "strike", and there's huge backlog on renewals, don't you??? I'm still waiting!!.. Current recommendation is 10 weeks minimum!!)Expired document, was good enough, to get me a VOTE in local elections 3 weeks ago, but LeoVegas bawked at it!!Shockingly poor problem solving / service====================================Edit 280523...The "respond to LeoVegas, with the following information or your review WILL get taken down" TrustPilot page, asks for a reference number...But I can't give you a reference number to...1) My live customer service chat,2) My follow up reply from Joanne at LeoVegas customer service..So, my review will get taken down, because your asking for a reference number that's never given to me!Nothing like suppressing truthful reviews / free speech!! I wonder what the Malta Gaming Authority will make of this!!

Shawn Gill
24 May 2023
Comment from uk.trustpilot.com
Has to be the worst I’ve played at . 100s of dead spins . I have 3 bonus in a row that literally paid zero after loads of spins to get them. The way the slots play on this site is beyond a joke , it has to rigged even if you had the worst luck in the world they couldn’t be as bad as my experience. Account closed immediately. Don’t be bet with these crooks

Kayleigh McDaid
24 May 2023
Comment from uk.trustpilot.com
Nope.Avoid.Had won £16 from free spins and obviously wasn’t able to withdraw before depositing.So I went ahead and deposited and played through some funds before withdrawing as it wasn’t looking great.The withdrawal confirmed back to my PayPal account I had used to deposit.Later that night I got a notification asking to upload PayPal screenshots to confirm the account was mine, I did.My account had also been locked so I had to contact via live chat.The screenshots weren’t being accepted, I sent more-clearly showing my name and emails associated with my account, my confirmed phone number and address as linked to my account.The email address I use is linked to the name of my small shop where I sell on Etsy-hardly a large business by any means and my PayPal is my personal account. I use my personal email as well as keeping track of what I spend, so both emails are clearly shown and were on the screenshot.Then today I get a refund of £10, my deposit and so without any explanation I contact live chat again (4th/5th time today?!) and ask what is going on.They have suspended my account (!) ..for “breaching terms”I couldn’t understand how I’d breached terms so lovely Joanne had a look for me and let me know that apparantly because my PayPal account appears to be a “business” account (but it is not a business account and is in my name) my account is now suspended.Yes one of my PayPal emails relates to my tiny Etsy shop for queries, but you can clearly see this is in my name and personal details are all the same with my home adress. I never thought the email I chose to deposit or withdraw from would be such an issue lol!It’s just crazy.I don’t really care that I can’t use the site again as I’ve never had these kind of issues with any other sites, and I understand the need for safety etc but I just wouldn’t trust giving my money to this one again.Imagine winning free money, not being able to withdraw, then following the instructions to deposit, wagering and then withdrawing when you’re done, to have to chase silly issues and waste time all to just have the original deposit refunded.. feels weird.Save your time and money.

Michaela Rooney
22 May 2023
Comment from uk.trustpilot.com
If I could give no stars I would, I was able to make multiple deposits however soon as I go to withdraw my money my account is locked and unable to withdraw. It's been over a week now no further forward all information has been sent (and accepted!!) I would NOT recommend this site at all as its a complete con. Maybe writing my negative review might see my withdrawal being released, they can keep my account closed as I w will never deposit here again.

Crazy York
21 May 2023
Comment from uk.trustpilot.com
i love leovegas casino it is one of my favourite of all time just the awsome fun games there comeing out with they are more then equal bout everything ontop of the free spins they just give to you here and there if i could give these guys a million stars i would 1000000000 m percent my honest to god word i give my utmost apreciation to these guys for trying to serve there custys to the fullest thank you so much and i highly recoman that everyone should try them out and stick with them

Emma sohrabian
21 May 2023
Comment from uk.trustpilot.com
They expect me to verify proof of ownership of a debit card that no longer exists to withdraw my winnings when i've been using current debit card for almost a year with no issue! And sent proof that its same account just different long card number! THE BANK DO NOT GIVE LETTERS AS PROOF OF OWNERSHIP OF OLD CARDS! FOR SECURITY REASONS! Sent bank statements & everything! Even my passport to prove who i am & still not good enough yet quick enough to take my money on card i've been depositing on & withdrawing on for the last year! Absolute joke! I will take it as far as i have to to get what i have won! I have contacted the gamblers commission u.k & also the CEO of leo vegas! I have sent enough proof to verify who i am

Jose
21 May 2023
Comment from uk.trustpilot.com
You won’t win, they odds are really bad, I spent £100, and I haven’t won a thing, it was extremely hard to come up a bonus, which made me to think they make it harder during the night so you spend more money. Don’t waste your money on this casino, they are not honest, certainly their odds are not being followed by law.

Aliyah Palmer
21 May 2023
Comment from uk.trustpilot.com
Great customer service. Claudia is a g she offered such great service, good returns on bets too! Happy customer :)

Lucy Hopewell
17 May 2023
Comment from uk.trustpilot.com
Fast pay out and great customer service

claytonator northover
14 May 2023
Comment from uk.trustpilot.com
So easy to deposit and withdraw funds
Frank Jørgen Poulsen
17 July 2023
Comment from uk.trustpilot.com
well how to win , even when you want you money back and want to close your account becourse leovegas several time want you to comfirm you creditcard , after that they put on charge on me to get my money , it`s not much but anyway , ... I pay money to get me own money back ,,, all stay away from scam compagny
well how to win , even when you want you money back and want to close your account becourse leovegas several time want you to comfirm you creditcard , after that they put on charge on me to get my money , it`s not much but anyway , … I pay money to get me own money back ,,, all stay away from scam compagny