LeoVegas Sport PLAYER REVIEWS(1612)
David
04 February 2023
Comment from uk.trustpilot.com
I need to take this company to gambling commission as they are asking me something impossible to do. I was awarded some free spins and won 19 and when I tried to withdraw I couldn't because the bank card I last used I lost. Now they are asking for proff of bankercard which I don't have because I lost. Can someone please help me I don't know what to do. I have sent them an old statement with the bank card I lost but that's not enough they want pics of a card I lost. Its impossible. Also I was verified before all this! This is illegal and wrong. Someone please help. Also I need to warn people never to bet with this company.
alese anderson payne
01 February 2023
Comment from uk.trustpilot.com
Has never done me any wrong very good n fast with withdrawals
Colin Debakker
30 January 2023
Comment from uk.trustpilot.com
Worst gambling site Ive used to date. Im a 50k /year sports bettor. I swapped sites due to the 1k free bonus. Was anything but. . Unimaginably bad customer service. Inexcusable bet grading system. Convoluted and immoral bonuses. Just dont do it. Read the fine print. Realize no one will help you if there is any issueAs you can see they emailed a response. This is used to show that they are looking into the problem even though they havent. Ive written them 4 emails and attempted numerous live chats and they go unfounded. If they had the man power working on complaints like they do addressing negative reviews maybe they wouldnt get so many
JJ
27 January 2023
Comment from uk.trustpilot.com
I spent an entire day verifying mine and my brothers information at travel expense gaining the necessary documents as i was told they would release a pending payment upon doing so. I dont think they expected me to be able to prove i was genuine and when doing so, then then ceased my funds and refused to pay. Telling me to complain at help email address. I have done so
Ivan Sigalas
27 January 2023
Comment from uk.trustpilot.com
Being a newbe to online casino's i found this casino very professional, very paitant with exsplaining how things really work with bonus money and real money .very polite. Thank you LeoVegas for doing a great Job!!
Marc
26 January 2023
Comment from uk.trustpilot.com
Verified and can still cannot deposit. How intrusive!In order to review the limit on your account, we will need to gather some more information from you regarding your affordability. This will require you to provide some evidential documentation such as bank statements and payslips. If you would like to proceed with this review, please let us know and we will pass this to our specialist team who will be in touch with you as soon as possible via email
Danny
26 January 2023
Comment from uk.trustpilot.com
I won 55 and was then told that I had to send PROOF that I OWNED another card ON MY ACCOUNT which had to be destroyed and now they won't give me my winnings THEY ARE THE 21ST CENTURY ROBBING HOODS
Wi Takere Biddle
25 January 2023
Comment from uk.trustpilot.com
Compared to other casinos the bonuses on here give you next to nothing. You have to wager your deposit just to unlock free spins and not win anything anyway. Would be nice to be able to verify your account before you win as quite a few casinos like to come up with issues once you have. Never withdrew from here as I never won anything.
Kaspars
25 January 2023
Comment from uk.trustpilot.com
I`m using only for sports betting LeoVegasI`m using LeoVegas 3 weeks and I am satisfied with offer. If LeoVegas will offer the same odds and I`m available to keep my stakes 5-20e per bet I`m happy.
Channy
23 January 2023
Comment from uk.trustpilot.com
The games are totally rigged you cannot win a penny shocking
David
21 January 2023
Comment from uk.trustpilot.com
Won 19 from promotion and my account was verified. I took a screen shot. So I put 10 in via my bank so I could withdraw as i lost my previous bank card and when I tried to withdraw it says I need to verify my account with my bank card that I lost. How can I do this when I lost my bank card.
jason asdillo
20 January 2023
Comment from uk.trustpilot.com
making deposit and withdrawals is fast compared to others..
Mark Carter
19 January 2023
Comment from uk.trustpilot.com
I deposited 100 back on December 19th and without warning these guys locked my account saying they needed verification so I sent all requested documents off only to be told my account was still locked and they couldn't tell me why, I messaged their customer support live chat every day for a week to see why my account had been locked only to be told to stop contacting them as there is nothing they can do and some one will contact me shortly, 3 weeks later after numerous emails sent to them I got a reply saying they wanted 3 months bank statements and 3 months wage slips to reinstate my account, by this time I had totally lost confidence with them so just close my account and refund anything in my account back to my bank,they emailed back saying they have closed account but still not returned back to my bank, I have played online for 15 years and never come across a firm like this, make your own mind up guys looks like not the only one that has had these issues
lewis radford
19 January 2023
Comment from uk.trustpilot.com
Wish I looked at reviews first before playing, definitely closing my account and hopefully other people with look at review and stay clear from this casino. Scam site
ChB
18 January 2023
Comment from uk.trustpilot.com
Never play with LeoVegas. They are the absolute worse on the web. I won 6,700$ fair and square and now they are throwing the book at me because they can't read my photo ID. I had a photo taken by a friend on her I-phone and it was still refused. Never play here all they want is your money and they will rob you blind.
Annemarie
18 January 2023
Comment from uk.trustpilot.com
Dont let these guys fool you with the weve sent you a email threw trustpilot to help you you send them an email back and they dont reply now over 72 hours since my account was locked still no funds received back and no explaination as to why the account was locked in the first place Ill continue to do this until I receive my funds just to keep people in the loop about how this company works
Annemarie
17 January 2023
Comment from uk.trustpilot.com
After opening an account and depositing over 200 in multiple deposits I managed to withdraw 200 back only to find my account locked after multiple live chat discussions you have to wait for us to email you 48 hours later Im still none the wiser as to weather Im going to receive my money I suffer really bad with anxiety and depression and not knowing if Ill receive my money is making it worse as Im expecting it back never had an experience like this before and certainly wouldnt recommend anyone signing up AVOID
Rick S
16 January 2023
Comment from uk.trustpilot.com
Came to LeoVegas through watching 'Lets Give It A Spin'. Having set up an account I found I was prevented from making any deposit. Despite a number of conversations with the Chat Line and promises made that an email would be sent to me, no email has been received and no explanation provided.
Al Carpenter
14 January 2023
Comment from uk.trustpilot.com
Everytime I make a withdrawal request , they tell me there is random security check is being done. It is interesting, this random security check never happens when depositing.It is intimidating, as if they tell you without telling you that they don't want you to win a single penny.And I have been verified 3 times within 2-3 months.. My Passport, My bank statement and my credit card. All verified.I don't know why would they do that. Otherwise, casino is fine. Sometime stiff, sometime nice. Decent play.But the management is intimidating and I am considering leaving this Leo Vegas.
Mikko
14 January 2023
Comment from uk.trustpilot.com
There are many games. And not scam casino like some casinos. Keep IT up!
Dan
14 January 2023
Comment from uk.trustpilot.com
I deposited 100, got an okay win on my first slot then tried 5 other slots and got nothing, its like they turn off your wins after giving you a win so I won't be coming back again. Bonuses also stopped as well
Jani
13 January 2023
Comment from uk.trustpilot.com
I'd like to reserve full five stars to a casino that is truly something special, but bad experience with some other casinos have made me appreciate LeoVegas more despite some minor issues I've had with them. I'll give them a solid 4.5/5 and a thumbs up.
Amy O'Rourke
10 January 2023
Comment from uk.trustpilot.com
I bank with a digital bank and verifying my account has actually been impossible. LeoVegas won't accept online banking screenshots as it doesn't have the bank logo on. The bank have told me they can not provide a letter with my card number on because of security yet every time I speak to customer service they tell me to provide a letter with my card number on. Its something the bank DO NOT provide. Going round in circles and LeoVegas are withholding my winnings, beyond frustrating.
Nick
08 January 2023
Comment from uk.trustpilot.com
Awful sign up process - wanted the 100% profit boost token but no option to select this on registration, assumed it would be applied after registration so selected of of the two casino bonus' that were shown. Support unable to help and chat box kept closing - rubbish experience and will not be using.
Isaak Lynch
06 January 2023
Comment from uk.trustpilot.com
Leovegas are the scum of the earth.Once I won they decided to run a ''random verification''on me. Did not accept a valid ID , been rude with me when asking for help and basicly told me ''just update you passport'' they do not give a damn. Cause ''THEY'' dont accept official IDs that even federal offices in Canada accept. but for holding unto your winning its not enough for the king of scums Leovegas. so finally lost all my winnings (2K) out of rage closed my account with them and i just hope they go out of business one day...for these shady practises. really I hate you, im gonna post a complaint with Igaming Ontario just to see you fall. I f?&&$ hate you guys.
Kam So
06 January 2023
Comment from uk.trustpilot.com
I am having issues with providing the validation for my account. The are asking for a letter with my card number on it. The bank that I don't provide letters with the card number on it because it's a security issue. I'm not sure how anyone has been able to validate their account. It's been months and Leovegas won't release my money. My advice, go to a different site. Any site.
Grace
05 January 2023
Comment from uk.trustpilot.com
I needed assistance with my login & the rep was extremely professional, polite, quick.The time i waited to chat with a rep in live chat was less then a minute. I have nothing negative at all to say about Leo Vegas.
Jack Daniels
31 December 2022
Comment from uk.trustpilot.com
They don't want winning customers betting on sports. As long as you lose you can bet all you want. But after winning too much they limit your stakes, so that you can win like 8-10 euros max.
Yaniv Jack Bentsur Flint
29 December 2022
Comment from uk.trustpilot.com
Beside the fun games.The communication, never had any problem. All works fine and fast.When I had question or issue the guys from support helped me in Metter of minutes. Fun and rich with games always adding new games.Money transfer both sides fast.Cheers
Esa Martin
29 December 2022
Comment from uk.trustpilot.com
I like your live casino games awesome I have fun as well payouts are great withdrawals was bit of a Hassell for me at the begining but if you know what your doing ( it was trial an error on my part ) however eventually I got it right I'm a big fan cheers! ?
Marion Cooper
29 December 2022
Comment from uk.trustpilot.com
I enjoy playing leovegas they have a great selection of games and to top it off when I have alittle win fall great fast withdrawal but the only thing I think the site needs is better bonuses they use to give free spins now & then but not anymore it's always deposit 1st then get free spins but overall great casino site leovegas ?
Cosmin Constantin Croitoru
29 December 2022
Comment from uk.trustpilot.com
I've said it before, by far the best casino, in my opinion, out there.Super fast withdrawal, great customer support and great RTP.These things combined, for me are creating the best experience.
Annica Takala
28 December 2022
Comment from uk.trustpilot.com
My number one casino! It is easy to find and move around on the page. Fast deposits and withdrawals. Often good deals, but VIP deals and promotions could pop up more often. Customer service is always quick and helpful.
paul dean
28 December 2022
Comment from uk.trustpilot.com
Leovegas is okay!! However all the bonuses are all deposit related.ost of the time you have to deposit to receive certain bonuses. Even the vip club is hard to even get a bonus. However withdrawals and such aren't a problem.
Jesse Muhonen
28 December 2022
Comment from uk.trustpilot.com
Ive done so many deposit to your casino and leveled up to 29 never have any free spins cashbacks or nothing and all my friends have been getting free money free spins and all even at lower lvl
Birendra Kumar
28 December 2022
Comment from uk.trustpilot.com
I had lots of issues with my account setup which is not complete as I can't withdraw my money when I win.The payout is very less and most of the time we don't get free games so actually we can't enjoy much. Thanks
Barry Kapa
28 December 2022
Comment from uk.trustpilot.com
I think the casino could give better giveaways during Christmas and New Years like free money-back say a percentage on what a person spends during the year as well as on your birthday instead of free spins worth 2.00 thx
kiwinoy22
28 December 2022
Comment from uk.trustpilot.com
I won 34,000 NZD, cash out 30,000 NZD and played the 4,000 NZD. I waited for a week or so for the 30,000 tobe in my bank account yet it did not come through, my withdrawal was reversed which I did not do. To have a step by step process of our winnings is very help either or bank account or card. I lost it all.
ben castle
28 December 2022
Comment from uk.trustpilot.com
Well, Ive been with the pride for some years now, 4 to 5 +. I usually play once a week or if im lucky, maybe two times a week! My VIP level is 45+? I use to receive free spin at least once a week, but now that is non exsistant. But hey, I can't complain right. Just hand out star ratings.
Brenda Morais
28 December 2022
Comment from uk.trustpilot.com
Deposited into the portal and followed the directions precisely. The money was withdrawn from my account and they say it was deposited to.leo vegas. Leo Vegas says the money was never deposited and the leo vegas help desk keep saying it was my bank error. My bank says that the funds were deposited to leo vegas. It is upsetting that leo vegas refuses to look into this, they just keep saying it.is not their fault and they will not answer my emails. Poor customer service.
Jolanta Zapolska
28 December 2022
Comment from uk.trustpilot.com
Lots of laggs in app and cookies that stoping the game... Also some sort of limits from no where without any early warning at least or something they just appear out of the blue. App need some improvement a lot . VIP grows so slowly..
Calin radu stef
28 December 2022
Comment from uk.trustpilot.com
I'm playing at Leo Vegas for the last 4 years, and have quite a high vip level but the bonuses offer is almost a joke and that is the reason i stopped playing there.Other then that it has a very good variety of games and never had any issues with my withdrawals or other things.
Rochelle Lucas
27 December 2022
Comment from uk.trustpilot.com
I love Leo vegas. Always been a very trustworthy casino to play online at. I have experienced mostly great customer service. And the only gripe is there are only ever 'deposit bonuses' . Be really nice to be rewarded when I ask support for a wee bit of a freebie... As that seems to never happen anymore, other casinos freely give when you ask them.
Garreth Rogers
27 December 2022
Comment from uk.trustpilot.com
The quick withdrawals are really good and the support team is also helpful the only problem is I don't win nearly enough it becomes frustrating at times otherwise good
mereana albert
27 December 2022
Comment from uk.trustpilot.com
Other casinos give more loyalty spins and cashback but leo Vegas is sporadic that's my only problem I have been playing another casino and its perfect for me leovegas was my go to now I have a new favorite I'll be back 1 day but yea I guess my luck run out in leovegas
jade
27 December 2022
Comment from uk.trustpilot.com
Leo Vegas is the best online casino in my opinion great game selection fast withdrawals there has been a couple of times Ive won big and had to provide things again after being fully verified that I found a tat annoying but other than that its my go to casino when feeling lucky
Gina Donoghue
27 December 2022
Comment from uk.trustpilot.com
Every time I complete the thing asked for to verify my account to collect my withdrawal you then add another one! Ice been waiting over a month now to collect my winnings!
Southern Player
27 December 2022
Comment from uk.trustpilot.com
Leovegas is trustworthy, withdrawals are quick, good pay out percentages. Must provide all correct documentation at the beginning to set up account but once done it is an enjoyable easy experience. Ive played at many online casinos and Leovegas is by far the best. Great customer service and VIPs treated really well. Highly recommend.
G.C
27 December 2022
Comment from uk.trustpilot.com
Leo vegas is one of the better sites to play on.The customer service is overall good with the odd representative who are very efficient and professional to deal with.
Danielle Gibson
05 February 2023
Comment from uk.trustpilot.com
A joke won money now asking for poof of PayPal account keep ending my chat I send poof of PayPal and still not good enough all am asking for is to send me my wining money but no looks like am not getting it!! Actually joke
A joke won money now asking for poof of PayPal account keep ending my chat I send poof of PayPal and still not good enough all am asking for is to send me my wining money but no looks like am not getting it!! Actually joke