LeoVegas Sport PLAYER REVIEWS(1611)
Richard Weatherall
23 February 2020
Comment from uk.trustpilot.com
these people will not let me back into my account ,they give the same nonsense every time i chat with them ,they blocked my account the morning after i deposited,i dont know why the gameing commision dont check them out ,its only a 60.00 balance but im not rich,i will continue to try to prevent people joining there site ,thank you
these people will not let me back into my account ,they give the same nonsense every time i chat with them ,they blocked my account the morning after i deposited,i dont know why the gameing commision dont check them out ,its only a 60.00 balance but im not rich,i will continue to try to prevent people joining there site ,thank you
Reply
Duke Robert
20 February 2020
Comment from uk.trustpilot.com
I have finally recovered all the money I lost to this company with the help of Betty Wallace a financial recovery expert. After months of waiting for this company to accept my withdrawal request which they denied, They locked my account and stopped responding to my mails. She helped me to recover all my money from them. She honest and trusted. I highly recommend her to you if you been a victim before contact her via email on bettywallace140@gmail. Com or whatapp +12813520297
I have finally recovered all the money I lost to this company with the help of Betty Wallace a financial recovery expert. After months of waiting for this company to accept my withdrawal request which they denied, They locked my account and stopped responding to my mails. She helped me to recover all my money from them. She honest and trusted. I highly recommend her to you if you been a victim before contact her via email on bettywallace140@gmail. Com or whatapp +12813520297
Reply
Mustafa Sidiqi
20 February 2020
Comment from uk.trustpilot.com
I want to give 0 star but unfortunately must give 1 star this site Leovegas is nothing compared to other sports sites they promise you become welcome bonus bla bla but it is not true they ask you pay more then you will get bonus. This is for Leovegas:you guys should learn from tipico or unibet bet3000 the best of all with bonus rules. dont play on this app again adios
I want to give 0 star but unfortunately must give 1 star this site Leovegas is nothing compared to other sports sites they promise you become welcome bonus bla bla but it is not true they ask you pay more then you will get bonus.
This is for Leovegas:you guys should learn from tipico or unibet bet3000 the best of all with bonus rules.
dont play on this app again adios
Reply
Smith Rachel
18 February 2020
Comment from uk.trustpilot.com
All thanks to Mrs Betty Wallace what a financial recovery expert. After months of waiting for this company to accept my withdrawal request which they denied, They locked my account and stopped responding to my mails. She helped me to recover all my money from them. She honest and trusted. I highly recommend her to you if you been a victim before, you lost money to those scam broker, plantfum,or company before contact her via email on bettywallace140@gmail. Com or whatapp +12813520297,
All thanks to Mrs Betty Wallace what a financial recovery expert. After months of waiting for this company to accept my withdrawal request which they denied, They locked my account and stopped responding to my mails. She helped me to recover all my money from them. She honest and trusted. I highly recommend her to you if you been a victim before, you lost money to those scam broker, plantfum,or company before contact her via email on bettywallace140@gmail. Com or whatapp +12813520297,
Reply
Smith Rachel
16 February 2020
Comment from uk.trustpilot.com
All thanks to Mrs Betty Wallace I highly recommend her to to anyone been a victim before, those scam broker, company, plantfum before to contact her via email on bettywallace140@gmail com or via whatsapp +12813520297 she trusted and honest, she help me to recover all my lost money from them
All thanks to Mrs Betty Wallace I highly recommend her to to anyone been a victim before, those scam broker, company, plantfum before to contact her via email on bettywallace140@gmail com or via whatsapp +12813520297 she trusted and honest, she help me to recover all my lost money from them
Reply
Stephen Milner
15 February 2020
Comment from uk.trustpilot.com
Social Responsibility with regards to depositing funds They have this system were you don't have to put your cvv number in to deposit funds. On every game you load, a tab follows and persistently suggests 3 separate amounts to deposit and all you do is click on the amount. No deposit card cvv number is required. This is a gateway to gambling harm because if the site is left open when you leave the room, anybody, especially the very young can deposit funds by simply clicking on one of the suggested amounts and start playing. This has happened to me with my Grandson who kept clicking on the suggested amounts and then started continually playing on these slots, depositing these 3 figure amounts suggested by Leovegas 14 times not realising that this was real money he was playing with. Surely there should have been some sort of intervention by Leovegas at that point, what with these multiple deposits being made in such a short period time. I have contacted Nicola in complaints but all I got was a cut and paste out of their terms and conditions referring to the fact that I am responsible for my account. This could never have happened if like other sites, you need to put your cvv number in every time you deposit. After over nearly two weeks I am still awaiting for some sort of resolution to my problem and have just been on to their customer chat right now and find that I am 34th in the queue this is why I am writing this review, as nobody at Leovegas wants to know. When I complained about this very harmful and dangerous depositing system they have, they went and locked my account. I don't know how many stars to give them as they don't seem to want to know, so I cannot judge their response, But with regards to their persistently harassing depositing system, only one star I'm afraid.
Social Responsibility with regards to depositing funds
They have this system were you don't have to put your cvv number in to deposit funds. On every game you load, a tab follows and persistently suggests 3 separate amounts to deposit and all you do is click on the amount. No deposit card cvv number is required.
This is a gateway to gambling harm because if the site is left open when you leave the room, anybody, especially the very young can deposit funds by simply clicking on one of the suggested amounts and start playing.
This has happened to me with my Grandson who kept clicking on the suggested amounts and then started continually playing on these slots, depositing these 3 figure amounts suggested by Leovegas 14 times not realising that this was real money he was playing with.
Surely there should have been some sort of intervention by Leovegas at that point, what with these multiple deposits being made in such a short period time.
I have contacted Nicola in complaints but all I got was a cut and paste out of their terms and conditions referring to the fact that I am responsible for my account.
This could never have happened if like other sites, you need to put your cvv number in every time you deposit.
After over nearly two weeks I am still awaiting for some sort of resolution to my problem and have just been on to their customer chat right now and find that I am 34th in the queue this is why I am writing this review, as nobody at Leovegas wants to know. When I complained about this very harmful and dangerous depositing system they have, they went and locked my account.
I don't know how many stars to give them as they don't seem to want to know, so I cannot judge their response, But with regards to their persistently harassing depositing system, only one star I'm afraid.
Reply
Smith Rachel
14 February 2020
Comment from uk.trustpilot.com
I have finally recovered all the money I lost to this company with the help of Betty Wallace a financial recovery expert. After months of waiting for this company to accept my withdrawal request which they denied, They locked my account and stopped responding to my mails. She helped me to recover all my money from them. She trusted and honest All thanks to Betty Wallace you can contact her via email on bettywallace140@gmail. Com or whatapp +12813520297
I have finally recovered all the money I lost to this company with the help of Betty Wallace a financial recovery expert. After months of waiting for this company to accept my withdrawal request which they denied, They locked my account and stopped responding to my mails. She helped me to recover all my money from them. She trusted and honest All thanks to Betty Wallace you can contact her via email on bettywallace140@gmail. Com or whatapp +12813520297
Reply
Jassy Rahal
14 February 2020
Comment from uk.trustpilot.com
Hey guys..recently i found out about leovegas and like everybody i was hesitant whether it’s a real deal or not so to check out I deposited 1000 rs. but did not gambled. I got cold feet and tried to withdraw without playing. I didn’t understood why the money kept coming back to my leovegas account but then i found out i was withdrawing via Astro card method & the money went to my astro wallet (you need to create astro account if you withdraw through Astro method) & from there i could transfer back to my account with 3% transaction fee which is not a big deal. But before you withdraw any amount that you have won or your own deposited money you have to verify your account & identity. The name on the bank account & leovegas has to be same. I shared my passport, a utility bill & bank statement and i was good to go. If u need any help at any point just use live chat feature it’s amazing i have to say. They are so polite, friendly & give you the best instructions possible. So i deposited money again played for a while & won a little money & i withdrew again without any problems. I promise you the site is legit. It’s my own experience. From seeing reviews here i can see people are not happy but I don’t know why. No one likes loosing their money but it happens sometimes. I think many negative reviews are because of that. Anyway i had a blast playing live casino. Loved it.
Hey guys..recently i found out about leovegas and like everybody i was hesitant whether it’s a real deal or not so to check out I deposited 1000 rs. but did not gambled. I got cold feet and tried to withdraw without playing. I didn’t understood why the money kept coming back to my leovegas account but then i found out i was withdrawing via Astro card method & the money went to my astro wallet (you need to create astro account if you withdraw through Astro method) & from there i could transfer back to my account with 3% transaction fee which is not a big deal. But before you withdraw any amount that you have won or your own deposited money you have to verify your account & identity. The name on the bank account & leovegas has to be same. I shared my passport, a utility bill & bank statement and i was good to go. If u need any help at any point just use live chat feature it’s amazing i have to say. They are so polite, friendly & give you the best instructions possible. So i deposited money again played for a while & won a little money & i withdrew again without any problems. I promise you the site is legit. It’s my own experience. From seeing reviews here i can see people are not happy but I don’t know why. No one likes loosing their money but it happens sometimes. I think many negative reviews are because of that. Anyway i had a blast playing live casino. Loved it.
Reply
Eric
13 February 2020
Comment from uk.trustpilot.com
Here is an email I sent to them tonight. I will update everyone on their response tomorrow if they get back to me. That being said I'm pretty sure its part of their business plan to defraud customers. I have spoken to some others from casinomeister who have had their funds stolen by this company and discussing a possible class action lawsuit. This may sound crazy but my friend and I have set up an appointment with a friend of ours who is a lawyer on Monday next week and he deals with this type of fraud all the time. We need to put a stop to these fraudulent online casinos. These guys are thieves and who knows, maybe we can shut them down so others don't have to deal with what we have. I usually play elsewhere but figured I'd try this site. Huge mistake! Anyways here is what I sent them "You guys have stolen my money. Fed me false information which I have a full records of. Told me Sunday, Monday, Tuesday that I would have the wire transfer completed the following day. You took deposits from my bank only to tell me after when making a withdrawal that my bank doesn't accept funds from your company. I have contacted this email address many times never getting a straight answer, 24 hour support who have no authority to do anything, asked to speak with a manager that was declined. You have wasted at least 20-25 hours of my time and it is effecting my work and have lost significant accounts due to your negligence. I am posting a reply below from trustpilot where almost every review of your site is you defrauding customers. As well I have put a comment below from your rep who responds to these reviews where he responds to a complaint and says withdrawals are reviewed within a few hours. I have been waiting 5 days now and nothing. I have placed reviews and contacted Casinomeister. You are committing the exact same fraudulent practices against a friend I know who signed up for your site. If I do not hear from you by tomorrow morning I will be escalating this. Defrauding customers is completely unacceptable" Eric
Here is an email I sent to them tonight. I will update everyone on their response tomorrow if they get back to me. That being said I'm pretty sure its part of their business plan to defraud customers. I have spoken to some others from casinomeister who have had their funds stolen by this company and discussing a possible class action lawsuit. This may sound crazy but my friend and I have set up an appointment with a friend of ours who is a lawyer on Monday next week and he deals with this type of fraud all the time. We need to put a stop to these fraudulent online casinos. These guys are thieves and who knows, maybe we can shut them down so others don't have to deal with what we have. I usually play elsewhere but figured I'd try this site. Huge mistake! Anyways here is what I sent them
"You guys have stolen my money. Fed me false information which I have a full records of. Told me Sunday, Monday, Tuesday that I would have the wire transfer completed the following day. You took deposits from my bank only to tell me after when making a withdrawal that my bank doesn't accept funds from your company. I have contacted this email address many times never getting a straight answer, 24 hour support who have no authority to do anything, asked to speak with a manager that was declined. You have wasted at least 20-25 hours of my time and it is effecting my work and have lost significant accounts due to your negligence. I am posting a reply below from trustpilot where almost every review of your site is you defrauding customers. As well I have put a comment below from your rep who responds to these reviews where he responds to a complaint and says withdrawals are reviewed within a few hours. I have been waiting 5 days now and nothing. I have placed reviews and contacted Casinomeister. You are committing the exact same fraudulent practices against a friend I know who signed up for your site. If I do not hear from you by tomorrow morning I will be escalating this. Defrauding customers is completely unacceptable"
Eric
Reply
Josh Wilson
12 February 2020
Comment from uk.trustpilot.com
I highly recommend you to contact Mrs Betty Wallace via email on bettywallace140@gmail. Com she help me to recover all my lost funds from those company and broker
I highly recommend you to contact Mrs Betty Wallace via email on bettywallace140@gmail. Com she help me to recover all my lost funds from those company and broker
Reply
hegde krishna
12 February 2020
Comment from uk.trustpilot.com
These people are running cheating business international level.. friends please don't create account with these people and don't loose your money.. lots of people they lost there winnings.. they will block your account once you submit withdrawal request...
These people are running cheating business international level.. friends please don't create account with these people and don't loose your money.. lots of people they lost there winnings.. they will block your account once you submit withdrawal request…
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Eric
11 February 2020
Comment from uk.trustpilot.com
Very disappointed in this company. The games are really good. Unfortunately when it come time to withdraw your money, good luck! They are very underhanded and will not let you get your money out. They have told me twice they were proceeding with a cashout and didn't do it. Now asking for more information after they said they had everything they need twice. I recommend choosing a more legit site.
Very disappointed in this company. The games are really good. Unfortunately when it come time to withdraw your money, good luck! They are very underhanded and will not let you get your money out. They have told me twice they were proceeding with a cashout and didn't do it. Now asking for more information after they said they had everything they need twice. I recommend choosing a more legit site.
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Rajorshi Ghosh
09 February 2020
Comment from uk.trustpilot.com
Tried depositing a little amount of money. I deposited 2000INR this morning, then i received fifteen messages from my bank that 30k INR has been debited from my account and is left with 2785 INR. It's 9th of February. Early in the month. How am i supposed to spend the rest of my month with that little amount? My month is ruined. I have a family to feed. It left me with tears. I read news about this casino and though it might be worth giving a try. And what happened was unexpected. Idk how good/bad is this casino, but luck doesn't seems like smiled on me. There must've been a bug or issue that caused fourteen extra transactions. If possible, please try to refund the rest 14 x 2k INR. I have to spend the rest of this month. I cannot feed on bananas and coconuts on trees. And unban my account. I played fairly. My friend logged into his account on my phone to show me about the casino and how it works. Then i created an account of mine, and i received a message about getting block because of having two accounts on same ISP. Please do not kick on the poor's stomach, refund the extra transactions. I can barely live two days with the money left in my account.
Tried depositing a little amount of money.
I deposited 2000INR this morning, then i received fifteen messages from my bank that 30k INR has been debited from my account and is left with 2785 INR. It's 9th of February. Early in the month. How am i supposed to spend the rest of my month with that little amount? My month is ruined. I have a family to feed. It left me with tears. I read news about this casino and though it might be worth giving a try. And what happened was unexpected. Idk how good/bad is this casino, but luck doesn't seems like smiled on me. There must've been a bug or issue that caused fourteen extra transactions. If possible, please try to refund the rest 14 x 2k INR. I have to spend the rest of this month. I cannot feed on bananas and coconuts on trees. And unban my account. I played fairly. My friend logged into his account on my phone to show me about the casino and how it works. Then i created an account of mine, and i received a message about getting block because of having two accounts on same ISP. Please do not kick on the poor's stomach, refund the extra transactions. I can barely live two days with the money left in my account.
Reply
Jord
09 February 2020
Comment from uk.trustpilot.com
I joined LeoVegas a few weeks ago and can honestly say I have experienced zero problems. I can’t believe how many issues others have had. I’m in the UK and since joining I’m actually significantly up overall on what I have deposited and really enjoy playing. The withdrawal process is so fast sometimes with large withdrawals being in my account the following day which I’ve never had with other sites. I felt the need to share this after reading all the negative reviews as it doesn’t happen to everyone and I’m really enjoying the site. Sorry to hear others are experiencing so many issues.
I joined LeoVegas a few weeks ago and can honestly say I have experienced zero problems. I can’t believe how many issues others have had. I’m in the UK and since joining I’m actually significantly up overall on what I have deposited and really enjoy playing. The withdrawal process is so fast sometimes with large withdrawals being in my account the following day which I’ve never had with other sites. I felt the need to share this after reading all the negative reviews as it doesn’t happen to everyone and I’m really enjoying the site. Sorry to hear others are experiencing so many issues.
Reply
Wisernow
07 February 2020
Comment from uk.trustpilot.com
I have joined leovegasclub.uk are they the same company as leovegas.com ?
I have joined leovegasclub.uk are they the same company as leovegas.com ?
Reply
Asger
06 February 2020
Comment from uk.trustpilot.com
They took all my winnings (400x what i placed), then blocked my account next morning and used the excused "You broke the rule of having more than 1 account on the same IP Adress". I only played on my account, though my brother had allready been playing on that site on his account. But since we use the same IP adress, they took all my money and banned my account
They took all my winnings (400x what i placed), then blocked my account next morning and used the excused "You broke the rule of having more than 1 account on the same IP Adress". I only played on my account, though my brother had allready been playing on that site on his account. But since we use the same IP adress, they took all my money and banned my account
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Paul Graham
04 February 2020
Comment from uk.trustpilot.com
Leo Vegas took 26 Transactions out of my credit card in total $5950. It wasnt put into my gaming account and they acknowledge that. Ive given them all documentation but have refuse to pay it back.
Leo Vegas took 26 Transactions out of my credit card in total $5950.
It wasnt put into my gaming account and they acknowledge that. Ive given them all documentation but have refuse to pay it back.
Reply
3 Subscribers Without Any Videos!!!!!
31 January 2020
Comment from uk.trustpilot.com
Thank you Eric Weatherall and all the others who posted their experiences i almost signed up for this casino was just checking reviews first.
Thank you Eric Weatherall and all the others who posted their experiences i almost signed up for this casino was just checking reviews first.
Reply
Richard Weatherall
31 January 2020
Comment from uk.trustpilot.com
my name is eric weatherall these people took my 50 deposit and then blocked me the next morning ,i tried many passwords at there requests but they blocked me ,i was up about 20 ,above my 50 deposit ,these are very crooked people and should be shut down,thank you for reading this and i intend to do whatever i can to help other people from being scammed
my name is eric weatherall these people took my 50 deposit and then blocked me the next morning ,i tried many passwords at there requests but they blocked me ,i was up about 20 ,above my 50 deposit ,these are very crooked people and should be shut down,thank you for reading this and i intend to do whatever i can to help other people from being scammed
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scott armitage
30 January 2020
Comment from uk.trustpilot.com
Played leovegas for a couple of days and spent alot of money on it. Had money still in account when they closed it.Apparently i had self-excluded myself from a "sister" site over a year ago.So instead of refunding my money and shutting account they have shut account and stolen my money. I thought D*ck Turpin was dead ,But no he is alive and kicking at leovegas.
Played leovegas for a couple of days and spent alot of money on it.
Had money still in account when they closed it.Apparently i had self-excluded myself from a "sister" site over a year ago.So instead of refunding my money and shutting account they have shut account and stolen my money. I thought D*ck Turpin was dead ,But no he is alive and kicking at leovegas.
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Anne
30 January 2020
Comment from uk.trustpilot.com
Not happy at all with LeoVegas read some reviews myself and never had any problems before until today they have all my documents and yet when trying to withdrawal there are just not wont to .
Not happy at all with LeoVegas read some reviews myself and never had any problems before until today they have all my documents and yet when trying to withdrawal there are just not wont to .
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Kathryn Burnett
28 January 2020
Comment from uk.trustpilot.com
Avoid at all costs. 200 pound gone in less than an hour using slots. I had no big wins and only had a bonus round once on numerous games with 200 pound. Fraudsters!
Avoid at all costs. 200 pound gone in less than an hour using slots. I had no big wins and only had a bonus round once on numerous games with 200 pound. Fraudsters!
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Ash
24 January 2020
Comment from uk.trustpilot.com
VERY BAD OFFERS. Used to be a great casino I heard but wow bad offer. Find a better casino which gives you a cash bonus straight away without having to wager your own money x35.
VERY BAD OFFERS. Used to be a great casino I heard but wow bad offer. Find a better casino which gives you a cash bonus straight away without having to wager your own money x35.
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Jeff
21 January 2020
Comment from uk.trustpilot.com
This casino needs to be reported IMMEDIATELY. I contacted them because an account was created by my girlfriends UNDERAGE little brother using my info and money and once I found out I immediately informed them and asked to report it and block the account. What do they do? Literally made it so the account was not only still opened, BUT VERIFICATION REQUIREMENTS NO LONGER NEEDED SO THE LITTLE Shh STILL HAD ACCESS. I thought the account was closed until 3 days later ANOTHER 40 GOD DAMN DOLLARS SHOWED UP DEBITED ON MY EWALLET STATEMENT FROM THE ACCOUNT (and deposit method) I HAD JUST TOLD THEM WERE FRAUD AND STEALING FROM ME. what's their response now? To have me verify a god damn account I didn't create, to send deposit documents that weren't even the ones being stolen from me, no response besides "this account has been blocked due to security reasons, please submit the deposit method verification in order to verify the account" how do I report this to there licencers and Ombudsman. I have screen shots, chat transcripts and financial statements (including me reporting this to my financial institution) along with proof of their complete and utter lack of customer service and disgusting (seemingly purposeful) ignorance to the situation. STAAAAAYYY AWAAAYYY
This casino needs to be reported IMMEDIATELY. I contacted them because an account was created by my girlfriends UNDERAGE little brother using my info and money and once I found out I immediately informed them and asked to report it and block the account. What do they do? Literally made it so the account was not only still opened, BUT VERIFICATION REQUIREMENTS NO LONGER NEEDED SO THE LITTLE Shh STILL HAD ACCESS. I thought the account was closed until 3 days later ANOTHER 40 GOD DAMN DOLLARS SHOWED UP DEBITED ON MY EWALLET STATEMENT FROM THE ACCOUNT (and deposit method) I HAD JUST TOLD THEM WERE FRAUD AND STEALING FROM ME. what's their response now? To have me verify a god damn account I didn't create, to send deposit documents that weren't even the ones being stolen from me, no response besides "this account has been blocked due to security reasons, please submit the deposit method verification in order to verify the account" how do I report this to there licencers and Ombudsman. I have screen shots, chat transcripts and financial statements (including me reporting this to my financial institution) along with proof of their complete and utter lack of customer service and disgusting (seemingly purposeful) ignorance to the situation. STAAAAAYYY AWAAAYYY
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Basel Karim
20 January 2020
Comment from uk.trustpilot.com
I have allmost always been happy with LeoVegas. Has been playing sport for like 2 years here. Allways been happy as withdrawals are Quick here never had a problem with that. Even tho their market is limited and cashout Option is very limited i have been Allright with that. But now they have removed every single form for bonus or offers for me. No more offers under “my offers” no more “my bonuses”. I cant even place bets to earn freebets anymore. Livechat is gone terrible. Very limited. Cant contact at all on livechat. They are not even available every Day and you really dont know when they are available. E-mail is horrible. Takes days to get an answer. They removed their phone number So i cant even Call Them anymore. This site has pretty mich turned from good to s*it. So im defineatly finding another bookie.
I have allmost always been happy with LeoVegas. Has been playing sport for like 2 years here. Allways been happy as withdrawals are Quick here never had a problem with that. Even tho their market is limited and cashout Option is very limited i have been Allright with that. But now they have removed every single form for bonus or offers for me. No more offers under “my offers” no more “my bonuses”. I cant even place bets to earn freebets anymore. Livechat is gone terrible. Very limited. Cant contact at all on livechat. They are not even available every Day and you really dont know when they are available. E-mail is horrible. Takes days to get an answer. They removed their phone number So i cant even Call Them anymore. This site has pretty mich turned from good to s*it. So im defineatly finding another bookie.
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Katy Hocking
17 January 2020
Comment from uk.trustpilot.com
If I could give zero stars I would!!! Absolute fraudsters, offer bonuses but then don’t deliver. Please PLEASE avoid at all costs and use a reputable casino. Waited 45 minutes for the online chat to be met with the most unhelpful and clueless advisor ever. Really can’t warn anyone enough to stay away!
If I could give zero stars I would!!! Absolute fraudsters, offer bonuses but then don’t deliver. Please PLEASE avoid at all costs and use a reputable casino. Waited 45 minutes for the online chat to be met with the most unhelpful and clueless advisor ever. Really can’t warn anyone enough to stay away!
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Carolyn Lawrence
14 January 2020
Comment from uk.trustpilot.com
I have read other reviews and I wish what others have said didnt prove to be true. I joined LeoVegas a couple months ago. I won a decent amount of money a few days ago, which would have been my first withdrawal request on the site. I have not heard a peep from anyone about anything! I took it upon myself to research about the verification process and sent them all the required documents (without being asked). No one has contacted me at all, and I have sent two emails with no reply. I am very concerned this site is a scam and I will not get my withdrawal. I find it interesting that their customer service rep can respond to all the negative trustpilot reviews but not actually respond to the customer when they try to reach you. I even tried to contact live support and was made to wait 5 different times in a queue and then when I was supposed to be #1 I was disconnected each and every time. I have played on other sites and have never had even close to a similar experience. I am scared this site is not legit and I have been stolen from. Just like customer service explains to reviewers who are upset about losing. The games are run by algorithms and it's all luck, so then when someone is lucky why are you punishing them and not paying out their winnings. It's now been 3 days and not a word or any sign of life on the other end of the computer. So incredibly sad that businesses like this exist praying on innocent people. If I walked into a casino with $20 pulled the lever and won 1 million dollars the casino isnt going to tell me I dont get my money. If it's a game of chance, and a customer gets lucky, do the right thing and pay them! I wonder if i will ever hear from anyone....
I have read other reviews and I wish what others have said didnt prove to be true.
I joined LeoVegas a couple months ago. I won a decent amount of money a few days ago, which would have been my first withdrawal request on the site. I have not heard a peep from anyone about anything! I took it upon myself to research about the verification process and sent them all the required documents (without being asked). No one has contacted me at all, and I have sent two emails with no reply.
I am very concerned this site is a scam and I will not get my withdrawal.
I find it interesting that their customer service rep can respond to all the negative trustpilot reviews but not actually respond to the customer when they try to reach you. I even tried to contact live support and was made to wait 5 different times in a queue and then when I was supposed to be #1 I was disconnected each and every time.
I have played on other sites and have never had even close to a similar experience. I am scared this site is not legit and I have been stolen from. Just like customer service explains to reviewers who are upset about losing. The games are run by algorithms and it's all luck, so then when someone is lucky why are you punishing them and not paying out their winnings.
It's now been 3 days and not a word or any sign of life on the other end of the computer. So incredibly sad that businesses like this exist praying on innocent people. If I walked into a casino with $20 pulled the lever and won 1 million dollars the casino isnt going to tell me I dont get my money. If it's a game of chance, and a customer gets lucky, do the right thing and pay them!
I wonder if i will ever hear from anyone….
Reply
Brett Lawrence
12 January 2020
Comment from uk.trustpilot.com
I joined and after talking on there live chat, I never received my free 20 spins. They told me to try all kinds of things but none worked. Rubbish!!
I joined and after talking on there live chat, I never received my free 20 spins. They told me to try all kinds of things but none worked. Rubbish!!
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张样
11 January 2020
Comment from uk.trustpilot.com
I ’m your loyal customer. I have been playing your casino since 2017, but the experience of each withdrawal is very bad. I tried to withdraw after winning 1500 on Wednesday and waited for two days without any reply or email. Remind me why I ca n’t withdraw money. I asked the online service department and they said that I would provide a proof of my previous bank card. I lost my last phone and bank card for almost half a year. I changed my new phone and could n’t provide past login history. I would like to ask why I did not use the past card to make another deposit. Why should I provide him?
I ’m your loyal customer. I have been playing your casino since 2017, but the experience of each withdrawal is very bad. I tried to withdraw after winning 1500 on Wednesday and waited for two days without any reply or email. Remind me why I ca n’t withdraw money. I asked the online service department and they said that I would provide a proof of my previous bank card. I lost my last phone and bank card for almost half a year. I changed my new phone and could n’t provide past login history. I would like to ask why I did not use the past card to make another deposit. Why should I provide him?
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Tarun Yadav
06 January 2020
Comment from uk.trustpilot.com
These people only know who to take money , i earned 21972 an they refused to give money to me saying i played and i lost , I'd lost while playing than why will ask for money , it's a scam stay away please. I contacted them again ,again they are saying that they credited the money into my account and i played the game and i loose all the money , I ask them to show me the transaction but no response from their side , please stay away from this site complain on BBB as well for this company and on UK department as well I'm going to forward complain on every site
These people only know who to take money , i earned 21972 an they refused to give money to me saying i played and i lost , I'd lost while playing than why will ask for money , it's a scam stay away please. I contacted them again ,again they are saying that they credited the money into my account and i played the game and i loose all the money , I ask them to show me the transaction but no response from their side , please stay away from this site complain on BBB as well for this company and on UK department as well I'm going to forward complain on every site
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Azur Metic
05 January 2020
Comment from uk.trustpilot.com
After deposting almost 50.000 danish krones, i finally won, 60.000.. but as u can all guess, i cant withdraw my money!! I am reading All of your bad comments, and i am wondering? Will i ever get my money? im giving this site one month to give me the money.. and that Will be 2 months i ve Bern waiting for the withdrawl, after that i am filling a police report!! They are litterly scamming people!! And that my dear friends is illegal! Luckily for me, my dad is a lawyer, and im gonna go to court with stupid site!! And leovegas i dont need your reply, ur copy paste answers Arent enough
After deposting almost 50.000 danish krones, i finally won, 60.000.. but as u can all guess, i cant withdraw my money!! I am reading All of your bad comments, and i am wondering? Will i ever get my money? im giving this site one month to give me the money.. and that Will be 2 months i ve Bern waiting for the withdrawl, after that i am filling a police report!! They are litterly scamming people!! And that my dear friends is illegal! Luckily for me, my dad is a lawyer, and im gonna go to court with stupid site!! And leovegas i dont need your reply, ur copy paste answers Arent enough
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Katie Lien
03 January 2020
Comment from uk.trustpilot.com
Absolutely horrendous site! Keep well clear. They are quick enough to take your money, but when you actually win something trying to take your money out is a big problem it takes so so long and there’s no help at all from them!!! No one on live chats, no one replies to emails! I have photo evidence of every single time I’ve contacted them with no response and how much I’ve won
Absolutely horrendous site! Keep well clear. They are quick enough to take your money, but when you actually win something trying to take your money out is a big problem it takes so so long and there’s no help at all from them!!! No one on live chats, no one replies to emails! I have photo evidence of every single time I’ve contacted them with no response and how much I’ve won
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Lewis Sitko
02 January 2020
Comment from uk.trustpilot.com
Do not open a account with these you won’t qualify for any of the offers they advertise and will not allow any withdrawals due to T&c’s Terrible odds and even worse markets available SP only available on every horse up until start time
Do not open a account with these you won’t qualify for any of the offers they advertise and will not allow any withdrawals due to T&c’s
Terrible odds and even worse markets available
SP only available on every horse up until start time
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Christopher Jensen
30 December 2019
Comment from uk.trustpilot.com
Yeah, i actually managed to pull money off this site twice, 4000 dkk. But dont expect that you can win money the next couple of days or weeks after that, its basically a ripoff. besides that, site has most games, all put together on one site, which i like alot. i usually love to play here but it feels like you get limited once you make withdrawals, even tho thats AGAINST THE LAW Leovegas.
Yeah, i actually managed to pull money off this site twice, 4000 dkk.
But dont expect that you can win money the next couple of days or weeks after that, its basically a ripoff.
besides that, site has most games, all put together on one site, which i like alot. i usually love to play here but it feels like you get limited once you make withdrawals, even tho thats AGAINST THE LAW Leovegas.
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Mr Ronald Hickson
30 December 2019
Comment from uk.trustpilot.com
I've given this site one star because the layout is good that's it rest of it is crap you can't win any money no matter how much you put on. learnt my lesson the hard way.keep your money in the bank .
I've given this site one star because the layout is good that's it rest of it is crap you can't win any money no matter how much you put on. learnt my lesson the hard way.keep your money in the bank .
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Busa201871
28 December 2019
Comment from uk.trustpilot.com
Been on this site for a number of years. Spent thousands with them. After depositing heavy and loosing heavy they have closed my account. I play in a lot of high streets and often pay cash into my bank account. As I can’t prove where the money came from they’ve closed my account. Lots of bad reviews about them changing policies and rules etc to benefit the casino. Have no way of trying to win back some of my losses. STAY CLEAR OF THIS SITE !!!!!’
Been on this site for a number of years. Spent thousands with them. After depositing heavy and loosing heavy they have closed my account. I play in a lot of high streets and often pay cash into my bank account. As I can’t prove where the money came from they’ve closed my account. Lots of bad reviews about them changing policies and rules etc to benefit the casino. Have no way of trying to win back some of my losses. STAY CLEAR OF THIS SITE !!!!!’
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Mark
27 December 2019
Comment from uk.trustpilot.com
Deposited over 100 and finally got a bonus On who wants to be a millionaire. Had 10 free spins and I won 2 on a 1 spin. Absolute joke. They get you with the deposit and get 100% bonus which you won’t get till you have wager 35x your deposit amount. And with the poor wins there’s no chance. I’m Closing the account. Don’t waste your money.
Deposited over 100 and finally got a bonus On who wants to be a millionaire. Had 10 free spins and I won 2 on a 1 spin. Absolute joke. They get you with the deposit and get 100% bonus which you won’t get till you have wager 35x your deposit amount. And with the poor wins there’s no chance.
I’m Closing the account.
Don’t waste your money.
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deva
27 December 2019
Comment from uk.trustpilot.com
Still Leovegas trying lure indian public for this casino to spoil their money and life...without verification you can deposit as much as you want but you can not withdraw the amount without verification of your account which will not happen even after submission of proper doc...All Indian bank immediately stop allowing transfer of money to Leovegas through debit/credit card...software is designed in such a way that in1st few spins you may earn good amount from almost all games then you will loss double, triple or more if you can not control yourself...Be careful ...i am trying to explain to the banks about this and to barred all cards..
Still Leovegas trying lure indian public for this casino to spoil their money and life…without verification you can deposit as much as you want but you can not withdraw the amount without verification of your account which will not happen even after submission of proper doc…All Indian bank immediately stop allowing transfer of money to Leovegas through debit/credit card…software is designed in such a way that in1st few spins you may earn good amount from almost all games then you will loss double, triple or more if you can not control yourself…Be careful …i am trying to explain to the banks about this and to barred all cards..
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Abhay Maheshwari
26 December 2019
Comment from uk.trustpilot.com
Worst ever online casino. You can't withdraw winning as they keep on giving stupid reasons and finally you play out your winning amount and loose all of them. Never ever enrol with them
Worst ever online casino.
You can't withdraw winning as they keep on giving stupid reasons and finally you play out your winning amount and loose all of them.
Never ever enrol with them
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Sue Murray
21 December 2019
Comment from uk.trustpilot.com
Absolute scam. I have been trying to cash out for over a month. Had to submit sensitive personal information, then withdrawal was cancelled. Was asked to submit credit card information. Credit card not verified, still shows pending for over a week, and withdrawal cancelled again. Several attempts to reach support via contact us form have garnered zero response, aside from auto reply claiming 24 hour response time. Email address garners same response. Live chat indicates a queue of 3 or more people, which never changes and kicks you off before you connect. Deposits take seconds. So as long as you plan of losing your money to them and continuing to deposit, service is fantastic, don't try to get your winnings though. Scam scam scam scam scam!!! Beware!!!
Absolute scam. I have been trying to cash out for over a month. Had to submit sensitive personal information, then withdrawal was cancelled. Was asked to submit credit card information. Credit card not verified, still shows pending for over a week, and withdrawal cancelled again. Several attempts to reach support via contact us form have garnered zero response, aside from auto reply claiming 24 hour response time. Email address garners same response. Live chat indicates a queue of 3 or more people, which never changes and kicks you off before you connect. Deposits take seconds. So as long as you plan of losing your money to them and continuing to deposit, service is fantastic, don't try to get your winnings though. Scam scam scam scam scam!!! Beware!!!
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Steve Richmond
20 December 2019
Comment from uk.trustpilot.com
STAY WELL CLEAR. I have been a gambler for many years, I play online and in the high street. As I play the high street a lot, I pay cash into my bank account. After deposits totalling thousands of ponds, Leo Vegas asked me for proof of income, I explained I put cash in via winnings form high street outlets and other online sites. So as I couldn’t prove I earned the money they closed my account giving me no chance of ever winning back some of MY money. This is outrageous and should not be allowed. Stay clear of this site !!!!!!
STAY WELL CLEAR. I have been a gambler for many years, I play online and in the high street. As I play the high street a lot, I pay cash into my bank account. After deposits totalling thousands of ponds, Leo Vegas asked me for proof of income, I explained I put cash in via winnings form high street outlets and other online sites. So as I couldn’t prove I earned the money they closed my account giving me no chance of ever winning back some of MY money. This is outrageous and should not be allowed. Stay clear of this site !!!!!!
Reply
Jan
19 December 2019
Comment from uk.trustpilot.com
Used to gamble a lot on this page and had some decent winnings (always took them out right away, which worked fine). However, now they simply closed my account because of 'restructuring', which smells like bs. Customer support will not give me any proper info and just says I can't open a new one. Bye bye LeoVegas, gonna keep playing at the competition. Edit: I have been in contact with your support team and all I'm being told is 'because of restructuring, we closed your account', but they refuse to give an actual explanation
Used to gamble a lot on this page and had some decent winnings (always took them out right away, which worked fine). However, now they simply closed my account because of 'restructuring', which smells like bs. Customer support will not give me any proper info and just says I can't open a new one. Bye bye LeoVegas, gonna keep playing at the competition.
Edit: I have been in contact with your support team and all I'm being told is 'because of restructuring, we closed your account', but they refuse to give an actual explanation
Reply
Anand chinnappan
19 December 2019
Comment from uk.trustpilot.com
I was lured into the online casino while reading a story about the leovegas CEO losing his job for making a glitch in the game. I was asked to deposit ₹1000 to get ₹30,000 cash benefits. I only realized after depositing my cash that I was caught in a bait. I tried to withdraw my cash within 5 min. But, It didn’t work out. Fast forward, It’s the 9th day. I contacted the support team, I was told to verify my account. I uploaded all the necessary documents and they rejected that all the pictures were blurry. I have been with the support team for nearly 5 hrs. It’s still of no use. They say, They still need a better pic my documents. I use the latest phone, I don’t understand how it could be blurry. P.S I also realised later that the story was a clickbait to lure customers in (I read this in an article). I only wanted the money which I deposited, I never used their service. Pros: It’s easier to enter the site, sign up and deposit your cash. The process gets approved in seconds. Voila, You’re in ! Cons: In order to withdraw your cash. You will be asked to submit your sensitive information and documents which will sometimes take forever or maybe never in my case.
I was lured into the online casino while reading a story about the leovegas CEO losing his job for making a glitch in the game. I was asked to deposit ₹1000 to get ₹30,000 cash benefits. I only realized after depositing my cash that I was caught in a bait. I tried to withdraw my cash within 5 min. But, It didn’t work out. Fast forward, It’s the 9th day. I contacted the support team, I was told to verify my account. I uploaded all the necessary documents and they rejected that all the pictures were blurry. I have been with the support team for nearly 5 hrs. It’s still of no use. They say, They still need a better pic my documents. I use the latest phone, I don’t understand how it could be blurry.
P.S I also realised later that the story was a clickbait to lure customers in (I read this in an article). I only wanted the money which I deposited, I never used their service.
Pros: It’s easier to enter the site, sign up and deposit your cash. The process gets approved in seconds. Voila, You’re in !
Cons: In order to withdraw your cash. You will be asked to submit your sensitive information and documents which will sometimes take forever or maybe never in my case.
Reply
Anza Luhetoa
18 December 2019
Comment from uk.trustpilot.com
I find leo vegas casino 1 of the best,support people very friendly and helpful with prompt service and quick payouts.would recommend them to anyone
I find leo vegas casino 1 of the best,support people very friendly and helpful with prompt service and quick payouts.would recommend them to anyone
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andrew cooper
14 December 2019
Comment from uk.trustpilot.com
No stars . Shocking website. Let's u deposit. But u can't withdraw any winnings Do not use them.
No stars . Shocking website. Let's u deposit. But u can't withdraw any winnings Do not use them.
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Mina Fares
12 December 2019
Comment from uk.trustpilot.com
I could Not believe What I read online Actually happened to me. The deposits Go very well taking in 2 seconds I was never able to withdrawls my winnings. an error message kept appearing. I have proof I tried to withdrawls as i kept getting the validation email. The customer support said it was from.their end. I finally gave up after 2 weeks of being ignored. Played my winnings and lost. YOU CANNOT WITHDRAWLS not the first one who has this issue. They do it on purpose to make.u play and loose your gains. STAY AWAYYY FROM LEOVEGAS.
I could Not believe What I read online Actually happened to me.
The deposits Go very well taking in 2 seconds
I was never able to withdrawls my winnings. an error message kept appearing. I have proof I tried to withdrawls as i kept getting the validation email. The customer support said it was from.their end. I finally gave up after 2 weeks of being ignored. Played my winnings and lost. YOU CANNOT WITHDRAWLS not the first one who has this issue. They do it on purpose to make.u play and loose your gains. STAY AWAYYY FROM LEOVEGAS.
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Ash
12 December 2019
Comment from uk.trustpilot.com
Over the last 20 years I have tried out almost every sports betting site, and LeoVegas have proved to be the absolute worst from the perspectives of trust and customer service. The verification process was smooth enough, but once complete they advised my withdrawals had been processed (in fact I received 2 emails to that effect)... however I never received the funds, every following day for seven days they stated they were having technical issues with fulfilling Paypal withdrawals - which they also said were affecting all customers (I have a gut feeling that wasnt true but thats by the by). They were unable to say what the exact nature of the problem was, and also how long it would take to resolve it. Finally, today, I was advised to log back in to the account and rerequest the withdrawals back to Paypal.... but I was unable to do so because I was on a 6 week time out AND had previously asked them to close the account (which they did). Out of exasperation and to ensure I never do business with this company again, I requested a permanent self exclusion... then I got an email back saying that I already had a self excluded account on another of their brands and therefore they would confiscate my winnings and only refund the deposits... all after being told for days I had either been sent the withdrawals in full already, or would be soon in due course. Needless to say I have filled a rogue operator report directly with UK Gambling Commission and also raised a case with IBAS. I cannot envisage this company still being in existence 5 years from now, given this kind of conduct...
Over the last 20 years I have tried out almost every sports betting site, and LeoVegas have proved to be the absolute worst from the perspectives of trust and customer service. The verification process was smooth enough, but once complete they advised my withdrawals had been processed (in fact I received 2 emails to that effect)… however I never received the funds, every following day for seven days they stated they were having technical issues with fulfilling Paypal withdrawals – which they also said were affecting all customers (I have a gut feeling that wasnt true but thats by the by). They were unable to say what the exact nature of the problem was, and also how long it would take to resolve it. Finally, today, I was advised to log back in to the account and rerequest the withdrawals back to Paypal…. but I was unable to do so because I was on a 6 week time out AND had previously asked them to close the account (which they did). Out of exasperation and to ensure I never do business with this company again, I requested a permanent self exclusion… then I got an email back saying that I already had a self excluded account on another of their brands and therefore they would confiscate my winnings and only refund the deposits… all after being told for days I had either been sent the withdrawals in full already, or would be soon in due course. Needless to say I have filled a rogue operator report directly with UK Gambling Commission and also raised a case with IBAS. I cannot envisage this company still being in existence 5 years from now, given this kind of conduct…
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Victoria Potter
08 December 2019
Comment from uk.trustpilot.com
This is the best site I have ever played on, the graphics are amazing, the games are fun. The wins are great on most games and they pay outs are fast and worry free. I recommend this site the best online site thus far. I am NOT affilated with this casino or any .. this is my feelings
This is the best site I have ever played on, the graphics are amazing, the games are fun. The wins are great on most games and they pay outs are fast and worry free. I recommend this site the best online site thus far. I am NOT affilated with this casino or any .. this is my feelings
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Bjorg
26 February 2020
Comment from uk.trustpilot.com
I have a pretty good ongoing experience with them, playing for over six month. Twice a week I have bonuses, juice not the best but ok and fast and reliable withdrawals. There are fees when you deposit and withdraw but they give so much in bonus (without big wagering requirement) that it compensate easily.
I have a pretty good ongoing experience with them, playing for over six month. Twice a week I have bonuses, juice not the best but ok and fast and reliable withdrawals. There are fees when you deposit and withdraw but they give so much in bonus (without big wagering requirement) that it compensate easily.