MansionBet PLAYER REVIEWS(591)
M grimble
20 June 2020
Comment from uk.trustpilot.com
Signed up with this site because they offered paypal as a deposit method, wasn't interested in bonus's anyway. They accepted a small deposit and everything seemed fine until i attempted to withdrawl my winnings. Only a very small amount, 5 days later my withdrawl still hadn't been processed, so checked to see if i'd recieved any mail from them, nothing, so i contacted them via live chat and was told to complete the kyc check (something that in the sign up was said wouldn't be checked until i'd withdrawn 2k, now i have no issue in providing kyc information (a resonable level of) when requested, but it wasn't requested until i forced the issue by contacting them. It has now been 12 days since i sent my kyc info, they didn't even acknowledge this until 4 days after i submitted them. In which i recieved an email containing the following sentence. "Thank you for sending us your documents, your case is currently being reviewed by the relevant department." I object to the use of the word "case" for a start, the only case that needs investigating is why you don't pay out in a resonable amount of time. They also stated they'd contact me if they needed further information, which they have not. I have repeatedly tried to contact them via live chat over the past few days but its not working at all just an infinite timer. I've never had so much trouble with a bookie.
Signed up with this site because they offered paypal as a deposit method, wasn't interested in bonus's anyway. They accepted a small deposit and everything seemed fine until i attempted to withdrawl my winnings.
Only a very small amount, 5 days later my withdrawl still hadn't been processed, so checked to see if i'd recieved any mail from them, nothing, so i contacted them via live chat and was told to complete the kyc check (something that in the sign up was said wouldn't be checked until i'd withdrawn 2k, now i have no issue in providing kyc information (a resonable level of) when requested, but it wasn't requested until i forced the issue by contacting them. It has now been 12 days since i sent my kyc info, they didn't even acknowledge this until 4 days after i submitted them. In which i recieved an email containing the following sentence.
"Thank you for sending us your documents, your case is currently being reviewed by the relevant department."
I object to the use of the word "case" for a start, the only case that needs investigating is why you don't pay out in a resonable amount of time.
They also stated they'd contact me if they needed further information, which they have not. I have repeatedly tried to contact them via live chat over the past few days but its not working at all just an infinite timer. I've never had so much trouble with a bookie.
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Annaliese
20 June 2020
Comment from uk.trustpilot.com
Still waiting on my money as no sign of it yet. Been waiting days. Spoken to customer service and supposedly should expect to receive the money any day but no sign of the money.
Still waiting on my money as no sign of it yet.
Been waiting days.
Spoken to customer service and supposedly should expect to receive the money any day but no sign of the money.
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Maximilien Letek
19 June 2020
Comment from uk.trustpilot.com
Terrible Service, easy to take your money but refuse to pay out 45,000 winnings!
Terrible Service, easy to take your money but refuse to pay out 45,000 winnings!
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Robi
18 June 2020
Comment from uk.trustpilot.com
Scam, scam, scam. Do not deposit any money to this bookmaker. They just don't pay out the winnings.
Scam, scam, scam. Do not deposit any money to this bookmaker. They just don't pay out the winnings.
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Jack K
18 June 2020
Comment from uk.trustpilot.com
AVOID. Signed up for the 20 free bets welcome offer and deposited 10 with Paypal to make a bet. The small print apparently shows that the deposit must be made by debit card... 10 is 10!!! Others having trouble with the small print and withdrawing money so avoid this company at all costs. Spoke to customer services and they've said there's nothing they can do so ignore the fact that they'll respond to this making out they're about to provide me with some good customer service. Thieving con artists
AVOID. Signed up for the 20 free bets welcome offer and deposited 10 with Paypal to make a bet. The small print apparently shows that the deposit must be made by debit card… 10 is 10!!! Others having trouble with the small print and withdrawing money so avoid this company at all costs. Spoke to customer services and they've said there's nothing they can do so ignore the fact that they'll respond to this making out they're about to provide me with some good customer service. Thieving con artists
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PEG Scotland
17 June 2020
Comment from uk.trustpilot.com
Exact same problem as Jamie had. Hiding behind T&C's. If they had been more honest and upfront I would probably have kept the account. So I really don't trust them. Account closed
Exact same problem as Jamie had. Hiding behind T&C's. If they had been more honest and upfront I would probably have kept the account. So I really don't trust them. Account closed
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Mordechai
16 June 2020
Comment from uk.trustpilot.com
Stealers. Signed up to the new customer offer, and got a free bet. Won my bets and attempted to withdraw the money. Withdrew 115 and got sent back 60, with no explanation at all. Joke of a company. What normal betting company doesn't pay out winning bets? Absolute stealers.
Stealers.
Signed up to the new customer offer, and got a free bet. Won my bets and attempted to withdraw the money. Withdrew 115 and got sent back 60, with no explanation at all. Joke of a company. What normal betting company doesn't pay out winning bets? Absolute stealers.
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Michael
16 June 2020
Comment from uk.trustpilot.com
Bad bad bad I deposited 10 won 77 tried to withdraw 87 they have deducted 49 and sent me 37 don’t use them
Bad bad bad I deposited 10 won 77 tried to withdraw 87 they have deducted 49 and sent me 37 don’t use them
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Anonymous
15 June 2020
Comment from uk.trustpilot.com
Don't pay out on won bets so what is the point in using them?
Don't pay out on won bets so what is the point in using them?
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Brummywolves
13 June 2020
Comment from uk.trustpilot.com
Very good service quick payout very good service
Very good service quick payout very good service
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Andrew Martin
12 June 2020
Comment from uk.trustpilot.com
I opened a new account deposited 10 and won 26 Mansionbet didn't credit me with my open account offer of 2x 10 free bets. They are now refusing to send the balance of the account to me. The account was verified upon opening but they are now making it impossible to withdraw by asking for various forms of ID and photographs of me holding bank card and passport.Why is it so easy to deposit with bookmakers then difficult to withdraw ? Anyone thinking of opening an account with these jokers better have a DNA sample ready to access any winnings !!!!!!!!!!!!!!
I opened a new account deposited 10 and won 26
Mansionbet didn't credit me with my open account offer of 2x 10 free bets.
They are now refusing to send the balance of the account to me.
The account was verified upon opening but they are now making it impossible to withdraw by asking for various forms of ID and photographs of me holding bank card and passport.Why is it so easy to deposit with bookmakers then difficult to withdraw ? Anyone thinking of opening an account with these jokers better have a DNA sample ready to access any winnings !!!!!!!!!!!!!!
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Lexie G
08 June 2020
Comment from uk.trustpilot.com
I'm seriously impressed with the enhanced customer relations experience with MansionBet. There is no doubt that this company is starting to rival even the legendary customer service of Fitzdares, as the gold standard of online bookmakers. Shay, in charge of customer relations at MansionBet has obviously brought this huge improvement from what existed previously, and the result is quick pay out of winnings, the laying of a decent wager without fuss, and a wide range of sports markets. This is a high compliment when the general experience punters have of high street online operators is poor in the extreme. Bravo MansionBet!
I'm seriously impressed with the enhanced customer relations experience with MansionBet. There is no doubt that this company is starting to rival even the legendary customer service of Fitzdares, as the gold standard of online bookmakers.
Shay, in charge of customer relations at MansionBet has obviously brought this huge improvement from what existed previously, and the result is quick pay out of winnings, the laying of a decent wager without fuss, and a wide range of sports markets. This is a high compliment when the general experience punters have of high street online operators is poor in the extreme. Bravo MansionBet!
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Rubyviolet1
04 June 2020
Comment from uk.trustpilot.com
Everything I have experienced with mansion bet has been excellent so far and would recommend highly to others.
Everything I have experienced with mansion bet has been excellent so far and would recommend highly to others.
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Paul Niewczas
04 June 2020
Comment from uk.trustpilot.com
Bad service. They allow you to deposit as much as you want but later on they start verifiction process. I have never seen something like that. I was verified a number of times over 6 months kept sending new documenents. Lately they went another step ahead and wanted me to confirm the source of income. Which I did I send them my payslips and as you can guess they wanted more...I have sent them my business statements and a proof of running a business and guess what..They say send us more..?! Now they want statements from all my bank accounts...Jokes..! Next time you know they’ll want to know your shoe size and social media accounts. I am not having this unless applying for a mortgage! That info can be shared, sold, everyting you can imagine. Avoid at all cost!
Bad service. They allow you to deposit as much as you want but later on they start verifiction process. I have never seen something like that. I was verified a number of times over 6 months kept sending new documenents. Lately they went another step ahead and wanted me to confirm the source of income. Which I did I send them my payslips and as you can guess they wanted more…I have sent them my business statements and a proof of running a business and guess what..They say send us more..?! Now they want statements from all my bank accounts…Jokes..! Next time you know they’ll want to know your shoe size and social media accounts. I am not having this unless applying for a mortgage! That info can be shared, sold, everyting you can imagine. Avoid at all cost!
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Anonymous
31 May 2020
Comment from uk.trustpilot.com
Always a very welcoming bookie. Always on the mark and very competitive on the odds front. My only drawback is the cash-out mechanic. It doesn’t work. Not even an hour ago I had an accumulator set to come in with one match left. I tried to cash out for a handsome return and was met with ‘REJECTED’ for the five minutes I spent trying. When the result stopped going my way it came back but wouldn’t even let me cash-out for some 8p. If cash-out is important to you it may be worth taking this sort of thing into account. This is the third and final time this has happened to me.
Always a very welcoming bookie. Always on the mark and very competitive on the odds front.
My only drawback is the cash-out mechanic. It doesn’t work. Not even an hour ago I had an accumulator set to come in with one match left. I tried to cash out for a handsome return and was met with ‘REJECTED’ for the five minutes I spent trying. When the result stopped going my way it came back but wouldn’t even let me cash-out for some 8p. If cash-out is important to you it may be worth taking this sort of thing into account. This is the third and final time this has happened to me.
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Jjkitch
28 May 2020
Comment from uk.trustpilot.com
No free bets offered. cash out not offered on all bets. Cant watch races when you've placed a bet
No free bets offered. cash out not offered on all bets. Cant watch races when you've placed a bet
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Paul
28 May 2020
Comment from uk.trustpilot.com
Easy to use, pay back prompt
Easy to use, pay back prompt
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Lexie G
25 May 2020
Comment from uk.trustpilot.com
World of a difference between MansionBet & 32Red Sports in terms of the simple things punters really want. Lay a decent bet without any ridiculous restrictions, pay winnings promptly and excellent customer service.You can read reviews of both companies on here, but the player experience truly will reveal what is fact and what is fiction. Shay, head of customer relations at MansionBet is doing a stellar job..
World of a difference between MansionBet & 32Red Sports in terms of the simple things punters really want. Lay a decent bet without any ridiculous restrictions, pay winnings promptly and excellent customer service.You can read reviews of both companies on here, but the player experience truly will reveal what is fact and what is fiction. Shay, head of customer relations at MansionBet is doing a stellar job..
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Leewells1982
19 May 2020
Comment from uk.trustpilot.com
Excellent site, been with lots of other company’s in the past excellent customer care can’t fault at all 5 stars
Excellent site, been with lots of other company’s in the past excellent customer care can’t fault at all 5 stars
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Alex Lewis
16 May 2020
Comment from uk.trustpilot.com
Staff are very helpful, always very fast to respond also which is great. Good website
Staff are very helpful, always very fast to respond also which is great. Good website
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Peter
13 May 2020
Comment from uk.trustpilot.com
Awful. Doing their upmost to avoid paying out on a bet. I had a good treble win. Suddenly after multiple deposits, NOW they wanted multiple sets of ID documents to verify my account. Interesting they don’t ask for these while your losing money... Part of the treble bet finished as WON, but for some reason they never got the information from the providers so have not settled the bet. Shared multiple sources of confirmation on result, but the refuse to settle or even speak to the providers to get the result of the match confirmed. One to avoid at all costs.
Awful. Doing their upmost to avoid paying out on a bet.
I had a good treble win.
Suddenly after multiple deposits, NOW they wanted multiple sets of ID documents to verify my account. Interesting they don’t ask for these while your losing money…
Part of the treble bet finished as WON, but for some reason they never got the information from the providers so have not settled the bet. Shared multiple sources of confirmation on result, but the refuse to settle or even speak to the providers to get the result of the match confirmed.
One to avoid at all costs.
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CH
12 May 2020
Comment from uk.trustpilot.com
Easy to use betting platform, good offers, and no issues withdrawing funds.
Easy to use betting platform, good offers, and no issues withdrawing funds.
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Sophie
01 May 2020
Comment from uk.trustpilot.com
Incredibly frustrating. I opened an account with mansionbet yesterday and the account was automatically verified so I proceeded with depositing through my paypal account and played around with a few different bets. Luckily I won a couple of hundred pound but now mansionbet had restricted my access and are refusing to payout my winnings, stating that I need to call them to discuss my account over the phone. They are scam artists. They willingly take your deposits and when it comes to payout they restrict access and put obstacles in place to avoid paying out.
Incredibly frustrating.
I opened an account with mansionbet yesterday and the account was automatically verified so I proceeded with depositing through my paypal account and played around with a few different bets. Luckily I won a couple of hundred pound but now mansionbet had restricted my access and are refusing to payout my winnings, stating that I need to call them to discuss my account over the phone.
They are scam artists. They willingly take your deposits and when it comes to payout they restrict access and put obstacles in place to avoid paying out.
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rich
28 April 2020
Comment from uk.trustpilot.com
they dont limit your stakes to pathetic amounts like other bookmakers if you win a couple of bets. much better
they dont limit your stakes to pathetic amounts like other bookmakers if you win a couple of bets. much better
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Pogba1
28 April 2020
Comment from uk.trustpilot.com
Bet365 allow you to pick out 4 build your bets and add different single markets in one whole acca this site doesnt plus theres not much markets to bet on when comes to sport even due to corona ye need to get with times and maybe compare between sites and what your doing wrong
Bet365 allow you to pick out 4 build your bets and add different single markets in one whole acca this site doesnt plus theres not much markets to bet on when comes to sport even due to corona ye need to get with times and maybe compare between sites and what your doing wrong
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Donal
27 April 2020
Comment from uk.trustpilot.com
I’ve been self excluded since 2018. I recently opened a new account on their international site which is owned and run from exactly the same people. I’m registered with Gamstop as are mansionbet. I used the same info when up account. They let me play without any protection. I deposited and lost €950. I then contacted customer service to let them know of their error. They shut it down straight away. Will I get my money back ?
I’ve been self excluded since 2018. I recently opened a new account on their international site which is owned and run from exactly the same people. I’m registered with Gamstop as are mansionbet. I used the same info when up account.
They let me play without any protection. I deposited and lost €950. I then contacted customer service to let them know of their error. They shut it down straight away.
Will I get my money back ?
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Brian Byrne
05 April 2020
Comment from uk.trustpilot.com
Any of you guys get your money sorted I still haven't got mine
Any of you guys get your money sorted I still haven't got mine
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Brian Byrne
04 April 2020
Comment from uk.trustpilot.com
I made 2 deposits over 3 days ago I have been in contact 6 or 7 times keep on telling me they are looking at it I'm getting sick of them it's never their fault if it not back in my acc by 2more I'm going further about them have to say worst site iv used
I made 2 deposits over 3 days ago I have been in contact 6 or 7 times keep on telling me they are looking at it I'm getting sick of them it's never their fault if it not back in my acc by 2more I'm going further about them have to say worst site iv used
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Paul
02 April 2020
Comment from uk.trustpilot.com
Super service and some great offers!! Would highly recommend.
Super service and some great offers!! Would highly recommend.
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Gary Melville
31 March 2020
Comment from uk.trustpilot.com
Absolute disgrace... site down 4 days. Customer service have stopped even responding to emails. No info or truth given just vague excuses of”maintenance” . Clearly something serious has happened and I’m deeply concerned about my balance and withdrawing it should the site ever go live again. If a bank withheld your money for 4 days and stopped you taking your own money there’s be a huge outcry and even bigger negative publicity but as ever gambler aren’t seen as people just cash cows.
Absolute disgrace… site down 4 days. Customer service have stopped even responding to emails. No info or truth given just vague excuses of”maintenance” . Clearly something serious has happened and I’m deeply concerned about my balance and withdrawing it should the site ever go live again. If a bank withheld your money for 4 days and stopped you taking your own money there’s be a huge outcry and even bigger negative publicity but as ever gambler aren’t seen as people just cash cows.
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Richard Gibson
31 March 2020
Comment from uk.trustpilot.com
Sites been down 4 days I made a withdrawal Friday and still not received it, yet when I ring customer services they can’t even tell me if it’s been processed and state it could be days before the sites working....joke!!
Sites been down 4 days I made a withdrawal Friday and still not received it, yet when I ring customer services they can’t even tell me if it’s been processed and state it could be days before the sites working….joke!!
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Allan Kane
31 March 2020
Comment from uk.trustpilot.com
I’ve been a Mansionbet customer for some time now and have my own account manager. I really feel let down by the company right now. The site went down just about the time I had a 4 fold winning bet meaning I couldn’t access my winnings. I’ve contacted my account manager and customer services on Twitter and by phone. I’ve been hung up on before I even got a chance to speak. I just want some clarity and truth about what’s going on. Have you gone into liquidation. Are you looking for a new 3rd party IT company ( I know I would ). 4+ days without service is only acceptable if we the loyal customers are being kept in the loop. Instead, like mushrooms we are being fed s*** and kept in the dark ! Cmon Mansionbet. Deliver please. Prove me wrong. Apart from that I would’ve said I’m happy with the site although the mobile app is pretty poor and the desktop site not much better. Suffers from lots of glitches and lag. The account manager is the the saving grace here. Fair with free bets etc.
I’ve been a Mansionbet customer for some time now and have my own account manager. I really feel let down by the company right now. The site went down just about the time I had a 4 fold winning bet meaning I couldn’t access my winnings. I’ve contacted my account manager and customer services on Twitter and by phone. I’ve been hung up on before I even got a chance to speak. I just want some clarity and truth about what’s going on. Have you gone into liquidation. Are you looking for a new 3rd party IT company ( I know I would ). 4+ days without service is only acceptable if we the loyal customers are being kept in the loop. Instead, like mushrooms we are being fed s*** and kept in the dark ! Cmon Mansionbet. Deliver please. Prove me wrong. Apart from that I would’ve said I’m happy with the site although the mobile app is pretty poor and the desktop site not much better. Suffers from lots of glitches and lag. The account manager is the the saving grace here. Fair with free bets etc.
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Paul Cantwell
29 March 2020
Comment from uk.trustpilot.com
Site been down 2days and no information on what's happening very bad customer service experience and wouldn't recommend at all more then likely a scam
Site been down 2days and no information on what's happening very bad customer service experience and wouldn't recommend at all more then likely a scam
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Craig Cowell
15 March 2020
Comment from uk.trustpilot.com
i really enjoy using this site for some harmless betting. the odds are always good and when things go wrong the staff (Nick R) always on chat to help and resolve issues whee they can.
i really enjoy using this site for some harmless betting. the odds are always good and when things go wrong the staff (Nick R) always on chat to help and resolve issues whee they can.
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Michael Hannon
10 March 2020
Comment from uk.trustpilot.com
Opened an account to use during Cheltenham. Just off live chat to be told the account has been restricted after 1 10 euro treble. No explanation given other than it's a traders decision. Avoid & save yourself the hassle.
Opened an account to use during Cheltenham. Just off live chat to be told the account has been restricted after 1 10 euro treble. No explanation given other than it's a traders decision. Avoid & save yourself the hassle.
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agmac50
07 March 2020
Comment from uk.trustpilot.com
Poor, didn't even notify that stakes were limited
Poor, didn't even notify that stakes were limited
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hollie cook
04 March 2020
Comment from uk.trustpilot.com
opened an account recently and used my partners email as im locked out of my own which raised suspision i expect. But i provided all the neccesary documents after being allowed to deposit several times and make a profit. I was then asked to hold my ID up to my face which i did and even make a phone call to verify further security measures. I havent heard anything back in 3 days now im thinking this is because i have money in my account that they dont want me to withdraw? never had this problem with other sites so i would suggest AVOID!
opened an account recently and used my partners email as im locked out of my own which raised suspision i expect.
But i provided all the neccesary documents after being allowed to deposit several times and make a profit.
I was then asked to hold my ID up to my face which i did and even make a phone call to verify further security measures.
I havent heard anything back in 3 days now im thinking this is because i have money in my account that they dont want me to withdraw?
never had this problem with other sites so i would suggest AVOID!
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cgibsonbets
25 February 2020
Comment from uk.trustpilot.com
good betting site - no issues with payment.
good betting site – no issues with payment.
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A guy
22 February 2020
Comment from uk.trustpilot.com
The 5 star reviews must be made up, terrible company. Do not understand the concept of customer service at all, always unhelpful on the phone and email, have a policy where the mangers do not come to the phone, today couldn't deposit they said management decided to do it my account was told was to verify my details confirmed several times by email and called them still wasnt put back to normal so emailed the to close the account and they said was done - most companies try to retain customers by appeasing them. Stay away poor service, do not honour offers, cashout rarely works, live chat never works not that they would help anyway
The 5 star reviews must be made up, terrible company. Do not understand the concept of customer service at all, always unhelpful on the phone and email, have a policy where the mangers do not come to the phone, today couldn't deposit they said management decided to do it my account was told was to verify my details confirmed several times by email and called them still wasnt put back to normal so emailed the to close the account and they said was done – most companies try to retain customers by appeasing them.
Stay away poor service, do not honour offers, cashout rarely works, live chat never works not that they would help anyway
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Gary Enticknap
21 February 2020
Comment from uk.trustpilot.com
Restricted to one bet per race, wasn't even allowed to place two ten pound bets on same horse, they only allow you to bet if you're a loser
Restricted to one bet per race, wasn't even allowed to place two ten pound bets on same horse, they only allow you to bet if you're a loser
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JonTaylor4
20 February 2020
Comment from uk.trustpilot.com
Good markets, customer service and bonuses
Good markets, customer service and bonuses
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Tara
13 February 2020
Comment from uk.trustpilot.com
Some little things that need tweeking but overall this is a great site to use.
Some little things that need tweeking but overall this is a great site to use.
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Cathal
20 June 2020
Comment from uk.trustpilot.com
I don’t understand some of the bad reviews but it’s Trustpilot and even bet365 only has 1.6 rating. I’ve been with Mansionbet for a while but only started depositing decent amounts recently while I haven’t had much look they offer plenty of sports and in play market with good prices. The best thing about them is the free bets they offer for loyalty which is great since I only start depositing over a week ago. I would recommend
I don’t understand some of the bad reviews but it’s Trustpilot and even bet365 only has 1.6 rating. I’ve been with Mansionbet for a while but only started depositing decent amounts recently while I haven’t had much look they offer plenty of sports and in play market with good prices. The best thing about them is the free bets they offer for loyalty which is great since I only start depositing over a week ago. I would recommend