MansionBet Review

Sent documents, sent them a bank statement dated June to July 2021, sent them a picture of my passport, sent them a picture of my face plus my passport. Sent them a video of me saying it’s me and my first and last deposit as I’m hard of hearing and unable to phone them. Sent them numerous utility bills and documents proving my identity yet they still refuse to pay out my 820 on withdrawals but were so quick to take out the 130 deposits I put in. Terrible company and terrible customer service from top to bottom!! Do not use they are so many better loyal betting sites. Very clear they are just dancing around to avoid withdrawals, had friends who they’ve also made do this dance. Absolute joke sort your company out. Updated!! They are refunding my deposits but withholding the winnings!!!! 🤣🤣🤣

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48 days since I sent the documents to verify my source of funds. No replies by email, and only thing they say in the chat is there are thousands of accounts to verify so it’s taking longer than 3 days. Waste of time this company.

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POOR company, will make you jump through hoops to verify its you to pay out money.

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Really good always answer questions no problems at all. It's a genuine review games have good pay out aswell. Won't go anywhere else now.

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In response to my "Beware the Free Bet Offer" Mansion Bet stated stated "We would like to review the case further, however we are unable to locate your account and therefore would suggest you contact us via customer support"

I contacted support and received an automated message giving me the reference number SR00629950 and stating they hoped to respond within 24 hours. Despite a reminder no response a week later.

I'll be emailing CEO Karel Manasco to put him on notice of how his firm operates.

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I'm pretty this company won't exist in…
I'm pretty this company won't exist in…
I'm pretty this company won't exist in 3 years time so don't take risks leaving any money in your account there. Very awful in every sense of the word. You couldn't trust them with anything. Genuinely would advise against anything to do with them in any capacity. There's bad bookies and then there is them. Avoid at ALL costs.

BTW this review was deleted after mansionbet complained about it. They will work hard to get bad reviews down and work harder to screw you over…but want a reply to your email? Yeah wait two weeks for that. 1 person on staff for live support most of the time. Absolute clown show.

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44 days since I sent the documents to verify my source of funds. No replies by email, and only thing they say in the chat is there are thousands of accounts to verify so it’s taking longer than 3 days. Waste of time this company.

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43 days since I sent the documents to verify my source of funds. No replies by email, and only thing they say in the chat is there are thousands of accounts to verify so it’s taking longer than 3 days. Waste of time this company.

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This is the best place to start betting online, super easy to use and it's very interesting! Also they give you bonuses that really helps! I highly recommend this betting site.

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Looking at these reviews I noticed that everyone that’s got/issue Mansion bet majority of the time reply’s
“Sorry we were unable to locate your account”,
So Mansion bet in their own words are admitting to all these lost accounts???!
I shall stay clear from now on.

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Putting blame in the pandemic due to short staff when anyone from this company can work from home. That’s how ridiculous they excuses go to verify documents that have been sent over a month ago and are still to be verified.

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I have played and registered with a number of gaming sites however, I must admit that my experience with Mansion bet up to now has been 1st class.

The bonus scheme seems to reward regular users and seem to value your custom.

Only slight complaint is that it's taken over a week to go through a verification process which has been a bit frustrating.

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I opened an account During the Euro's and deposit 20. I made a 10 bet on Croatia to beat Czech that lost. However, I was given a free 10 as part of the promotion offer. This meant I had a balance of 20 again (half of which was the free bet money).
I put 20 on England v Czech under 2.5 goals at 10/11 which won.
I received an email from Mansion Bet saying that following a routine review of my account they had revoked my eligibility to participate in promotions. They then took away half of my winning on the under 2.5 goals bet. The bets outline above were the only bets I had made at the time.

This is extraordinary behaviour, corrupt at worst – incompetence at best. I am currently in correspondence with my local MP about the Gambling Act review.
Luring in punters with offers of free bets which are then not honoured is an example of behaviour that I will be outlining. My view is that this sort of behaviour should result in firms losing their license.

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This site has treated me like scum!!! I liked placing some fun small bets. They just closed my account and treated me with the worse response ever. Made me feel so uncomfortable with their emails. Don’t open an account. Go with betfair or betfred.
Plus I’ve heard this site is going into liquidation soon.

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Good customer support that helped with sign up offer procedure 🙂

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Allowed me to deposit 50 then closed account due to duplication.
Poor customer service and still waiting for my 50 refund.

The worst casino or sports book on the net.

Please avoid at all cost.

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Excellent page layout, easy to use, very quick withdrawal payout, best about for free bets & bonuses

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Sent my documents to verify my account. Was given a time frame of 72 hours to review them. It’s been 3 weeks and only received emails with excuses as apparently they are overloaded with work??
Not good at all. Think twice before using this company

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If you accept that you are really a mug punter and you further accept that you have not got any chance of making money through gambling then this is surely the site for you! They will treat you well, answer your questions pleasantly and give you good service and promotions.
However, if you are hoping to win even small amounts from them over a period of time then go and have a bet with one of the betting exchanges. These guys will look at even the smallest amount of winning streaks (which is all I managed!) as a direct insult to them and immediately either restrict your amounts are tell you to get lost altogether.

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I make a lot of negative reviews on casino sites, I don't seek out to but I feel I should share my negative experience so others can be aware of any issues they may face if they were to open an account with the perticular company I'm reviewing.
MansionBet is the exception.

They have a very good range of options for sports betting. I mainly bet on football and MMA and this site is the only one that I have found that has the most betting options for MMA.
The withdrawal times are fast, often within 24 hours but if not, never more than 48 hours.
There are no fees that you need to pay when depositing or withdrawing which is fantastic as it seems more and more sites requite you to pay these fees yourself.

There are a few reasons why my rating isn't 5 stars.
They only have a mid-range amount of slots, if you are looking to play new releases from your favourite providers you likely won't find them here.
A dark mode would be welcome for the night owl gamblers out there.
And there seems to be an issue with the email contact system. I've tried multiple times to email them during their work hours and I get an email back with delivery status notification failure but if I email them out of their office hours it seems to be fine.
One other thing I could recommend is allowing users to limit their access to specific areas of the site if they wish.
I know many players who cash in a nice sports bet and instead of withdrawing it start away they might take it to roulette or blackjack and before they know it the balance is gone. It doesn't necessarily mean they have a gambling problem but an option to black sports/casino/slots/live casino individually would be welcome amongst some players I'm sure.

Normally these gripes would be enough to give a negative review but my experience with them has been smooth sailing and enjoyable and ultimately hassle-free which is what you want from a casino.
You're putting your money on the line, things can get frustrating, you don't want to having to do this and that.
Very happy with this site.

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The worst bookie even.i did win an amount of money and after they just cut me short …I am not aloud to win with them more than 1 pound…yes …u are reading well 1POUND
I asked them what s happening and they said because of my outstanding winnings I am not aloud to win more than 1pound…pathetic
Do not recommend…u win 2,3 slips and after they block you
I would rate it -10 if I could
painful

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I'm pretty this company won't exist in…
I'm pretty this company won't exist in 3 years time so don't take risks leaving any money in your account there. Very awful in every sense of the word. You couldn't trust them with anything. Genuinely would advise against anything to do with them in any capacity. There's bad bookies and then there is them. Avoid at ALL costs.

BTW I got an email saying ^ this review was being read by a lot of people. 5 days later it was removed after mansionbet complained about it. You see how insane that is? THis company goes out of its way to screw people over and then works hard on getting people to be quiet about it YET they'll take 3 days to reply to your email ha!

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As a user of many sites, Mansion is an interesting one for me. I’ve been a member for a long time but am somewhat baffled that I’ve seen little to no improvement in their servers or general look of the site. I think the sport side is good however the casino side is weak. The amount of times you get an unexpected error has occurred mid slot is unreal. There are so many quick wins that mansion bet could do that would instantly improve the site. Does anyone know if they have focus groups with their customers or have real life customer ‘testers’. I even approached someone on LinkedIn that worked there asking them to please listen to the improvements I had in mind that would bring them up to speed with the big boys.

Anyway, good site but let’s see some improvements! Dixeyy

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Abysmal experience. Come across as cheats. Won on jackpot giant then server crashed. Game did not resume so lost my winnings as game did not reset. Couldn't get hold of any one on chat, just a stupid bot. By the time I did manage to reach live chat, they all gone home.

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Seems like this company has fake positive reviews and complains to trustpilot to get negative reviews taken down. Not surprised given my experiences with them.

Let me repeat what I said before.

What this company does is legit…
What this company does is legit criminal. In future years this will simply not be legal or allowed and hopefully companies that have acted this way in the past can be sued for what they purposely do to people.

I can not emphasize enough to people to avoid this company and anything to do with this company. Honestly, do not EVER waste your time or energy with them.

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Worst company of all-time. Do not waste your time with them my experiences were literally brain damage

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I have been waiting for a withdrawal but they tell me my I'd isn't good enough it is the same I'd I used to open account but the won't give me it making excuses after excuses I am a legitimate gambler who feels like a criminal these people want your money but don't want to pay out I am who I am but they don't believe you frustrating as hell disgusted

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Excellent range of betting on Sports.
Competitive prices also.

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Tried to close my account and make withdrawal of funds. I'm a problem gambler so sent a email no response. End up cancelling my withdrawal and losing my withdrawal. MansionBet does not care about problem gamblers or else they would make it that problem gamblers can close or self exclude automatically on their website.
All they care about is profits.

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SHOCKING HOW IVE BEEN TREATED. MY ADVICE IS OPEN ANOTHER ACCOUNT ELSEWHERE. OVER 6 WEEKS THEY HAVE REMOVED MY ABILITY TO DEPOSIT. EACH DAY THEY SAY WAIT LONGER.

DONT OPEN AN ACCOUNT. I AM GOING TO PLACE A FORMAL COMPLAINT INTO THE UKGC AND IBAS TODAY.

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Absolute rubbish. Steer clear! Constantly asking for documents etc and reducing deposit limits if you dont.Constantly sending me emails saying “free spins” and “free bonus cash” but can never ever get it! All talk!!! Sent numerous emails asking for explanation, but no response! Thanks mansion bet! Wasters…..

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Absolute rubbish. Steer clear! Constantly asking for documents etc and reducing deposit limits if you dont.Constantly sending me emails saying "free spins" and "free bonus cash" but can never ever get it! All talk!!! Sent numerous emails asking for explanation, but no response! Thanks mansion bet! Wasters…..

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The best website I have ever seen for real it is amazing I love mansion bet you guys doing a great job keep up the hard work.

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This company allows people to bet with other peoples cards. They do not at all verify properly to deposit but I'm sure they make it difficult as hell to withdraw.

To this day they have done everything possible to avoid taking any responsbility or refund the money. There is over 800 of money taken from a card still sitting in the account that they just ignore emails and calls for in the hope they'll just be able to keep the money.

It's actually criminal that really awful companies that are not setup correctly can be regulated outside of the UK and then have UK customers that they screw over. Government really needs to fix up and stop allowing these badly run companies to exist in the UK. They are essentially stealing money from UK citizens. Their staff might be ok lower down but the higher up people are absolutely terrible and the whole company therefore will be run poorly.

All I can do is advise everybody to stay as far away from them as possible.

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I have been so loyal to this company over the years to be treated like a fool. They asked for my bank statements and payslips, which i kindly agreed to and sent them asap. My complaint is simple everyday they tell me to wait another 24Hrs. Well its been over 5 weeks and they still haven't even looked at my ID. I feel so upset and let down with this site and company. I really wouldn't advice anyone to open an account with them.

They also turned off my free bets and my loyalty every Monday promo. Its just a wrong way to treat a customer who uses the account very well for fun.

username postoffice13

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If you like sports betting online. You need to use Mansionbet. Best service, personal touch, great no deposit GENUINE offers. Best range of markets I could go on…
I’ve tried all the main high street bookmakers but these guys are the best

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Super slow withdrawals.

Deposited a relatively large sum and returned x6 that amount a week later.

Now advised it will take 4-5 days not to arrive into my bank but for the withdrawal to be authorised at there end, then no doubt another 3-5 working days.

Site is ok with decent enough markets but I can use Bet365 or Sky with next day withdrawals so why would I use this site again?

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One of the best 2 firms I have used over the last few years (up there with Novibet) based on Sports betting. I have opened and used over 20 in that time.

Even when they restricted me on a particular sport for winning consistently on it, I was still allowed to bet on every other sport and on live in running events.

You can blame one firm for restricting you for winning as they all do it unfortunately. Your only allowed to win consistently on any sport on the exchanges as you pay them in commission. It rubbish but that's the way this industry is.

In terms of positivity about Mansionbet however, I used to receive a 50 for free. (added to my account, not as a free bet. 50 that I could withdraw straight away if I wanted to) This happened a good 5-6 times every Monday lunchtime, even whilst I was winning.

What stood out for me the most however, I placed a bet at an incorrect price. The price should not have been greater than 2/1 but the odds I got was around 10/1. I only had 10 on it. But 99% of firms would wait for that bet to win and then void it or void it straightaway. Mansionbet let me have the bet at that price and I respect that a lot as they accepted they made a mistake and for a small stake they would let it stand.

When I return to betting in the new football season there's only 2 betting firms I will use in terms of Fixed odds. Mansionbet and Novibet.

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The moment you start winning, you'll be put on naughty list. Promotions will be taken away.

I signed up about couple of months back and gave them a try. The website wasn't anything remarkable. So, beyond doing the initial promotion I didn't find any motivation to continue given other websites run much better promotions for your bets. Then they send me an email with subject "No deposit? No problem. Here’s a Free Bet", offering a 5 free bet. I didn't even use it, for their website or offers aren't anything remarkable.

Around a week back I thought I'd give them a shot and try their bet-club since I bet a lot with other bookies. A 10 free bet for 5×10 bet looked like a good deal. As luck would have it, I won 5 out of 5. Today I get an email with message

"Following a routine review of your account at MansionBet, we have taken the decision to revoke your eligibility to participate in promotions and receive bonuses and/or free bets. Please note that promotion eligibility is at the sole discretion of MansionBet."

Yeah right! They want you as long as you lose. If you get any lucky, you are out. Try Coral, Ladbrokes, or even Party Poker .. their customer service is fantastic, and if you win, as you sometimes do, you are not shown the door.

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I'm pretty this company won't exist in 3 years time so don't take risks leaving any money in your account there. Very awful in every sense of the word. You couldn't trust them with anything. Genuinely would advise against anything to do with them in any capacity. There's bad bookies and then there is them. Avoid at ALL costs.

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If there is a problem like most people I go straight to live chat. Don't ever expect to get on live chat with Mansionbet. I did once but only once, Ongoing problem is not getting my loyalty bonus. Overall I would advise to not bet with them if you want the weekly bonus as it is hit and miss, well for me anyway. I haven't received my loyalty bonus yet again. I have 10 accounts and have now paired it down to only five that I will actually use because they pay your withdrawals properly and pay your weekly bonus on time. Paddy Power, Skybet, Ladbrokes, VBet and BetVictor. Just advice from and old boy.

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DO NOT USE
Like a lot of people I got the email

Following a routine review of your account at MansionBet, we have taken the decision to revoke your eligibility to participate in promotions and receive bonuses and/or free bets. Please note that promotion eligibility is at the sole discretion of MansionBet.

Very disapointed only placed a few bets and most of them losts. PLEASE READ THE NEGATIVE REVIEWS HERE AND DO NOT USE THERE ARE BETTER BOOKIES OUTHERE

Totally unfair! I would like to know why? What have I done wrong? I have lost more than I won with you.

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Great place to use! Dan is a top person who always shows great customer service. They are the best company I’ve ever used. Always fair and they always look out for their customers and treat us with maximum respect. Sean

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False and misleading advertising. Offered to give bonus if a bet was placed on Euro game on England. It turns out that bet only works if odds are 2.0 or higher and guess where there currents odds are 1.4. Outright scam

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Opened an account last month. Been bit skint so just did the promos.they restricted and Taken promos from me as I guess I havnt lost enough quickly enough for there liking. Some good free bets on offer but I guess these are for the biggest losers on the site to keep punters happy. Will not be playing with them if there quickly going to restrict me when I've only deposited once to test the software

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This review is based on the app. Without a doubt the worst buggy lagging sports app I've ever seen. I've screenshot so many issues with this app to support but they don't even reply. I can see why people are rating this site bad.

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I'm really interested to know what logical reasoning skills mansionbet were using when they decided to revoke my eligibility to participate in offers due to me participating in their loyalty club promotion. There is something really quite ironic about receiving an email thanking me for my loyalty followed by another 2 hours later telling me I'm now exempt from promotions. Here's an idea, don't have a loyalty club if you don't actually want people to use it. If this is how you treat your customers, you've just lost one. I would encourage people to place their bets elsewhere. There are other companies who actually do reward customer loyalty.

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THEY ROBBED ME AND CALLED ME A LIAR. I JOINED THEM UNDER THE IMPRESSION I GET A BONUS. I DIDNT GET A BONUS AND THEY TOLD ME I ACCEPOTED A POP UP WHICH STATED THIS. I DIDNT. THEY KNOW THIS. THEY DO THIS TO MISLEAD PEOPLE AND COMPLAIN AND THEY SAID THEY WILL RESOLVE IT BUT NEVER DO. THEIR AGENTS DONT KNOW A THING… THEY REALLY DONT, EVEN THOUGH YU COMPLAIN AND YOUR ASKED TO REACHH OUT TO LIVE CHAT. THIS COMPANY IS PATHETIC

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i signed up with mansionbet a week ago for a bit fun on the euros football, i placed 4 bets then they kindly sent me an email telling me i couldnt participate in any of there offers and got no reason when i asked them why on live chat!
the only offer i have taken from them is the free bet when i signed up, i find this very hard to swallow….goodbye

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