MansionBet Review

Signed up to this bookmaker, joined them, took advantage of the joining promotion, downloaded the application. Won some bets, lost some others. Joined their loyalty club, did some more bets, won some lost some, got a free bet, found a really good odds horse, betted the free bet on it. Then received a "Routine check of your account email… taken the decision to revoke your eligibility to particpate in promotions and receive bonuses and/or free bets". Followed the "rules" but perhaps I didn't lose enough money for them to want me as a customer? Perhaps I wasn't addicted enough, or I was too much in control to give them a steady income and make sure that "the house won". Perhaps you will do better than me, but for this account to only last a week was a shame.. I wish you the best for the future MansionBet.

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Fantastic site. Brilliant live casino, Blackjack is my game, with over 70 5-bet minimum tables for the casual player. The horseracing format and race viewer is one of the best around, you dont have any min bet to watch races. Also custoner service is efficient and effective. Give them a go and play safe.

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Decent enough, but very slow app…..
AND VERY INCONSISTENT WITHDRAWAL TIMES…. and no withdrawals at weekends…. unlike other sites.
Also don’t waste time on Twitter, as they never reply.
Decent chat support.

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So I’m writing another review they let you open a account you. Win they then block your account saying you need to send documents to verify your account hence 6 days later nothing this bookie needs to have it’s licence taken away robbers scam bookies

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I joined because I saw a promotion online. Most of my bets lost and then I very quickly received an email saying they were banning me from any future promotions!!
No apology or anything. Just that they were allowed to do this because of their terms and conditions.

Is this anyway to treat new customers?

Their website is also clunky when compared to other gambling websites.

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Dan is one of your best customer advisors, never had a problem with him, always quick and helpful to resolve my matters.

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Spoke to Dan in support. Was efficient and helpful. Wasn't generic like a lot of the other agents. He actually talks to you.

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Only joined mansion bet last week as recommended by a friend . Good promo. Joining bonus coupled with rapid Winnings payout so no complaints here

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Clunky slow website. Poor customer service (short 2 or 3 word responses on live chat.)

They have a weekly bet club promotion, which I took part in one week, then was immediately banned from taking part in all promotions.

Avoid completely. I could name literal dozens of competitors who are better in every measurable way (Ladbrokes, Unibet, Paddypower, Boylesports, Bet365, Coral, Virgin Bet, Sky Bet, Betfred etc.)

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good site,joined yesterday made 2 withdrawals and money was in my bank in a matter of hours both times and seems to have a lot of promotions and bonuses,so far so good

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Perfect service from Ivan. Quick, easy. Brilliant support. Keep up the good work.

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banned from promotions next day after register worse company ever

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very helpful, polite and quick response

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Banned from promotions after I lost a couple of bets, not sure how that makes sense. Contacted customer services as advised to find out why, 4 Weeks later they reply but won’t tell me why. They reply to reviews on here to look good but won’t help. Avoid at all costs and use another company, loads about.

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Dan was extremely helpful and went above and beyond to solve my problem. I would recommend MansionBet and will be using them as my main betting site after this really great experience.

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Well.
The one I know of which my youngest son makes use of is not a site but an instagram page,I have to force him tell me about that when I noticed he is already making a lot of money, investing and buying properties .the dudes name is EDDY_TIPS1 According to him he said he offers fixed odd on payment after winning, so all he does is to stake and pay after winning, thats just splendid😇😇

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Avoid this betting company like the plague. I’ve been betting with them recently and deposited funds into my account, placed bets, then went to check my bets and my account access has been denied, tried contacting them a few times and getting no response

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I love mansionbet. My go 2 site for betting. If they would send me a free t-shirt, I would happily advertise it for them. Very kind to loyalty customers with lots of free bets.

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They are happy to take your money but when you try to withdraw winnings they block your account scumbags they should be banned I’m in the process of complaining to the gambling commission about these they should have there license revoked

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Don’t ever try mansion bet. Stay away from it. They are thief. They will not allow you to win on any of their slot or roulette. Stay away from these scumbag.

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AVOID THIS SITE

Don't even think it warrants 1 star, misread the T&C's for the free bet, asked for bet to be voided prior to it starting to redo to then be eligible, most bookmakers are capable of doing this, this one passed me around different agents until it was too late. Fair enough my fault for not reading properly.
Bets then disappear from open bets once first selection won, nothing
showing in settled bets, no access to the bet I placed

Probably the worst live chat experience of my life, instead of helping you they just end the chat, thanks 'Cyrill' still no idea if I will receive winnings if it wins or if I will get a reply to email.

Laughable

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MUST READ IF YOU ARE SIGNING UP

Be careful with their free bets terms and condition as Free Bets cannot be used on the same event or for duplicate selection.

There is a lot of feedback about this already on Trustpilot and I found this out when my winnings were reduced to the first bet.

This needs to be made a lot more clearer, or have their system to restrict the bet from happening as a lot of customers will fall foul of this.

In my opinion, please take your custom elsewhere and avoid this betting website. They should be reported for having such practices.

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Account restricted for no reason, told to contact customers services After leaving a review. Reply within 48 hours…. we’ll 20 days later I’m still waiting.

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So they shove a letter through your door dressed up to look like a letter, when you formally complain – there is zero response.

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Worst gambling experience ever! Any slot game with red tiger means crashing every 1 to 5 go’s & loosing everything! Never even got the bonus rounds in these games & spent a lot trying too. . . I did however decide that enough was enough, so I began to record gameplay to prove to people that this MansionBet is basically a thief. I will forward my recordings to whoever wants them. I have 5 recordings. . . Then there’s the fact that I asked for my account to be closed a week ago! (Again – yes I have email evidence of this!) There is no safe gambling restrictions within the site to allow you to limit deposits, daily limits or anything else!!! This site needs to be shut down because they’re worse than scumbag thieves!!!

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dan was great, quick and efficient in resolving my problem.

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Took up the new customer offer and because I used the free bets I got my account restricted from any offers….. Don't offer a promotion if you don't actually want customers to use it. Maybe if I had lost the money and not turned a profit they would have been happier. What a stupid company. Lost business, good job!

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They like to abuse the fact that they reserve the right to withdraw their offers at any point for any reason just look at the other reviews on here and you'll see what I mean. If you are looking for a bookie that actually values you as a customer I would look elsewhere to the likes of Paddypower, WilliamHill & Skybet as they will shower you with boosts, bonuses and free bets as well as often better odds.

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Dan, as part of the Mansion Bet live chat Customer Service, assisted effectively in verifying and putting the qualified Free Bet.

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Professional and prompt response times. Overall a cool experience. The new layout is slick and easy to use. Advisor called Dan assisted me. He was very polite and super cooperative.

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Dan was extremely helpful with my withdrawal request.

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Awful company. They use offers to entice you in then a couple of days later send you an email withdrawing your right to any offers, bonuses etc "after a review of your account." So-called customer support completely ignore your emails asking for an explanation, like it's acceptable to defame someone's character by implying they're dodgy when they've done NOTHING wrong! Will stick to Ladbrokes in future where I always get great service. And don't bother replying to this with the same scripted robotic response that everyone else is getting. It's just a show for the public, if you genuinely cared you'd respond to the emails people send to you rather than ignoring them!

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I play a few different online companies using slots etc and this is by far the worst one I've ever used in my life, half the games are inaccessible and when you're on them you don't win a thing ever its like they are actually rigged, I had an account for 2 days and that was enough, if you play slots then avoid using MANSION worst online betting facility around

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This site I just signed up on and have had the best of luck with my slot games and sports betting. I went through the cash out and yes it takes longer and it takes time for them to review the documents that’s it’s you and your bank account but others then that it has being a really good experience. People have patience with them this is a Alsome site and top notch software. Thank you and I hope people can read this and feel good about this experience with this site.

Cederdick

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Dan is a real good agent he really is hard worker and analysis the situation in a professional manner . You need more agents like this , this is what brings a business together

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Terrible, like so many on here I overlooked the fact that separate free bets cannot be used on a same event( they were both for the same team to win). Most bookies have no issue with this. It is buried in the small print, but not under the "significant" terms

Basically a trap

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Wow MansionBet is such a scam

Try to attract new customers with there signup offer and as soon as you meet the requirement they find excuses such as
"Unfortunately you cannot claim the bonuses as our system detects another account related to yours. Please mind that, as stated in the T&Cs of the offer, it's limited to one per person, IP address, device, household, payment details and e-mail address. Thank you for your understanding."

When you asked further explanation they are not able to give you more.

This is so easy to hide behind a T&Cswhile I'm 100% certain I never signup to this website before…

Please avoid they seems dodgy.

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Have been with mansion bet a while never had any problems but 1 thing that irritates me is the app keeps logging you out so you end up logging back in every few minutes .Really annoying

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Strongly recommend not using MansionBet. Signed up on Sunday, was verified online so I could start gambled. I made a bet of decent size for the day. I logged in later that night to check my winnings as it had come in. MansionBet had blocked me from accessing my account. No email or phone call to say why.

It is now Wednesday. They confirmed i was blocked so they could verify me with documentation. This was all sent across Monday. It is now Wednesday, no one is responding to me as I chase them via email. I have essentially been blocked from accessing my large sum of money and am not getting any responses.

What's funny is you cannot access the live chat function unless you are logged in. So by them blocking me out of my account, I have to use email, and therefore this gives them the chance to ignore customers for longer periods of time.

Now I've read reviews here, I can see I'm not the only one on the receiving end of such bad service.

I am praying they are not a scam company. Not holding my breath.

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really bad, stay away at all costs.
I like many have had an account for a while and all going well, I had a nice win 290 and tried to withdraw, I like others have to submit documents policies I get but it took 5 days to ask me, the rest of the time I was being fobbed off, I uploaded all the docs and then because my bank card was lost and I had a new one I have to get in touch with my bank and try to get them to show I have changed my card. They have the new one, the whole way through the attitude was about not paying and hoping I went away, the company and customer service is a sham.
my online name is lcwilson79 for when they respond with we cant find you

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Terrible service. Had an account for a number of months made numerous deposits and withdrawals and everything going fine then suddenly stopped paying out my withdrawals and asked me to send in various documents to get the money owed. Having followed the process and sent in all the documents. Still not paying the funds that are owed to me and looking on here it would appear that I’m not the only customer with this issue. AVOID AT ALL COSTS

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Easy to set up, I also had to contact customer services for an issue and was very quickly and professionally sorted to my full satisfaction.

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Shocking customer service. Deposited around 50 or more. Haven’t made profit from them but I’ve been banned from all promotions. No explanation just told to basically do one. Would avoid at all costs and not waste your money 🤦‍♂️

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brilliant,great support especially from Dan.d, he is fast and very helpful to when i am curious about the site, overall the best bookies to date with great customer experience.

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Corrupt and no RETURN of WINNINGS, took money but no payout and they also proceed funds won as a refund ( which never happened)
I don't understand, how they got their gambling licence ****AVOID LIKE THE PLAGUE**** LIKE TO TAKE MONEY BUT NOT PAYOUT WHEN REQUESTED*** CANT EVEN TALK TO A MANAGER. Customer service is abolishment.

PLEASE GO TO A RECOGNISED BETTINGBSITE :
CORAL,PADDYPOWER, LADBROKES

this is a online only betting site with no assets of its own a virtual store from backing slot machines .. Take take take.

All wins payed as a refund
If you even get one ???

So MasterCard users beware you will not be refunded back to your card .also looking on trust pilot I'm one of many .. they should be reported on gambling commission site for false representation and payout irregularities.

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This company are complete scammers. They are only interested in getting you to pay more money. I made the first deposit which quickly grew so I requested for a withdrawal. It was not forthcoming and after several months they are asking for more money. (Assetsrecoveryalliance. Net ) helped me get my money back.

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normally don’t feel comfortable investing online but because the company I worked for downsized due to the pandemic and I was one of those affected. I had to invest the money I had left. This company refused to pay me my earning. I was so sad because I had no other money left. I was advised to contact emmasophia903 . Com and I’m glad I did because within a week, they helped me get my money back

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I normally don’t feel comfortable investing online but because the company I worked for downsized due to the pandemic and I was one of those affected. I had to invest the money I had left. This company refused to pay me my earning. I was so sad because I had no other money left. I was advised to contact (www.assetsrecoveryalliance. net) and I’m glad I did because within a week, they helped me get my money back.

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