MansionBet Review

So I reviewed this site previously and I'll give a more detailed response because it's clear that they're still doing the same corrupt things.

Have you ever joined a site which promises free bets and gives it all in one, so you put it on the one game? Apparently that's not allowed when it's in multiples. So they let me get excited about the winnings, but then took it away. I mean I lost 80 because of this so of course I'm not happy whent they could have cancelled it at any time. Nope. They just want to wait until you win and try to withdraw. Nevermind the joke about getting verified which takes forever, they use any excuse to stop free bets and to limit winnings. If you don't believe this, it's your loss. But would you trust a company which is getting investigated for breach of rules? Encouraging big spending even when someone is on a losing streak. You can search the story yourself, mine was thankfully rather small. Oh and when they read reviews, you get a generic response probably from a bot or someone who just doesn't care.

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You have now banned me from the website and literally just stolen 20 from me so you are just basically thieves

account name Recon1874

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Placed 3 bets on a horse race and account showed zero money, implying all 3 bets were placed, they cancelled 2 of the bets and both were at the higher odds. Now claiming only one bet was placed which was the last of the 3 to be put on and the shortest odds. Awaiting response from trading team which no doubt they will deny any knowledge of the matter. Disgraceful firm taking bets and then returning the stake when i the custimer clearly seen the avvount showing all 3 bets having been placed.

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The worst betting site I have ever used. And I have used dozens of them. They hold your pay outs. Sanction your account whenever they feel like. The customer service people are rude. Withdrawal of little amount taking over 3 days now and its not even processed yet while most other sites like ladbrokes, williamhill, 888sports and many more manages to process the funds next day.

THERE ARE SO MUCH OTHER BETTER BETTING SITES SO DONT USE THESE A$$HOLES AND JUST USE THE OTHERS!

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No problem at all, withdrew 8pm last night, in acc this morning.
Best overround percentages to bet to.

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OK I AM BACK AGAIN AS ITS NOW 7 WEEKS YES 7 WEEKS SINCE I WITHDREW 20 FROM THESE CLOWNS AND STILL YET THEY KEEP HITTING ME WITH THE SAME CRAP "UPLOAD YOUR MARRIAGE CERTIFICATE AS A DOCUMENT" I HAVE TOLD YOU 7 TIMES YES 7 TIMES I AM NOT MARRIED AND YES 7 TIMES….7 TIMES YOU HAVE ASKED ME THE SAME QUESTION SO READ THIS!!!!!!!!! I HAVE NEVER BEEN MARRIED DO YOU UNDERSTAND ENGLISH? I HAVE NEVER BEEN MARRIED!!!!! BUT YET YOU KEEP ASKING AND ASKING OVER AND OVER AGAIN,SO I HAVE SENT 7 SEPERATE DOCUMENTS I HAVE EVEN SENT 4 OFF MY FINACE,S DOCUMENTS OFF PROOF OF WHO WE ARE BUT HELL NO STILL NOT GOOD ENOUGH, SO I JOIN SPORTNATION THEY ASK FOR PASSPORT,PROOF OFF ADDRESS,FRONT AND BACK OFF BANK CARD AND BOOM THATS IT IM JOINED BUT OH NO NOT WITH MANSION BET FOR 20 NEXT IT WILL BE MY D.N.A AND SO IT IS POINTLESS YOU ASKING ME TO MESSAGE YOU BECAUSE YOU KEEP ASKING ME THE SAME BULLCRAP QUESTION OVER AND OVER AGAIN………..MARRIAGE CERTIFICATE……..I AM NOT MARRIED WHAT PART OFF THAT DO YOU NOT UNDERSTAND……….IT HAS NOW BECOME TIRESOME AND PATHETIC DEALING WITH YOU FOR 20 IT IS 20 I HAVE SPENT MORE ON A TAKEAWAY BUT ITS THE PRINCIPAL ON HOW YOU CAN LET ME DEPOSIT INTO THE ACCOUNT BUT AS SOON AS I WITHDRAW 20 ITS LIKE I HAVE POLICE HELICOPTERS,SNIFFER DOGS,RIOT POLICE INTERROGATING ME FOR 20 SO GOD HELP YOU ALL PEOPLE IF YOU WIN LETS SAY A 100 AS THE AVENUES YOU ARE GOING TO HAVE TO GO DOWN TO WITHDRAW THOSE FUNDS ARE GONNA BE ONE HELL OFF A LONG JOURNEY

SO HERE IS THE DEAL

STICK THE 20 WHERE THE SUN DOES NOT SHINE AS THIS IS PATHETIC ITS POINTLESS AND I AM LITERALLY BORED MESSAGING YOU BACK AND FORTH AS YOU ARE A LOUSY COMPANY AN ABSOLUTE JOKE OFF A COMPANY AND HOW ON EARTH YOU ARE STILL OPERATING IS BEYOND ME

DAMN THAT RANT FELT GOOD

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terrible company. do not pay out the money won, they say that you cannot bet on the same race. THE GREEDY THIEVES. if I could put one zero stars on the review, I would put

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To be honest I came on here yesterday when I noticed my withdrawal requests weren't processed as these process usually within an hour or two and it had been the whole day nearly. The reviews here made me sceptical and very worried and I even considered going back to another betting site due to the bad reviews. Come to today and I came online with a guy called Dan.B (B for brilliant) and for over two hours he assisted me with my query and chased two departments to help me get the issue resolved. Turns out I had to add more documentation as my original ones expired. He stayed in the chat the whole time and chased everyone to get it done as quickly as possible and even prioritised my query so that once the documents were all handed in they were checked instantly and once this was done I got texts from bank saying my withdrawals had reached my bank. Earlier than what they usually do. Honestly rather than leaving this site I'll be using this as my main site due to this one kind,helpful guy. Honestly they may not be a bet365 or sky bet but if their customer services agents are all like dan.b then this place is the place to be if you ever need help and to be treated like a person of worth. Thank you Dan B

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All these bad reviews initially put me off using this company, until i realised that it's mainly losers and people who cannot provide the correct ID that complain on all betting review sites! They initially stopped me depositing and asked for ID, which is correct. So once verified (which was effortless and easy) I deposited my money, received 2 free bets, bet my deposit and won plus won one of the two free bets, withdrew my money and was back in my account within 2 hours.

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Avoid like the plague, have a win and they do everything to avoid paying you, make excuses up saying they need loads ducuments, then bar you for having a winning account, they only want mug bettors

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Making unsolicited calls to someone registered with the TPS who has never gambled in her life. Encouraging you to join with a promise of free bets.

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Stay away. Banned me from all promotions and didn’t have the courtesy to explain why. I’d only done the sign up offer and 1 week of mansion bet club. It seems like it’s because I won a few bets although they wouldn’t admit it!
Bad customer service, take your business elsewhere. It’s no wonder they cant compete with the “big boys” and it seems like they never will if they carry on treating paying customers like this.

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Joined and put my 10 bet on, then found my account had been frozen so no option to cash out as I could not access my account. I've rang a few times but they really aren't interested. We'll phone back, yea alright!!

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joined MarnsionBet as new customer deposited 10.00 lost bet, but as per advert received free 5.00 bet, won but not allowed to withdraw unless i deposit another 10.00? strange as nothing i read when i joined mentioned this and i did read all the avaiable info on t and c's made available to me on joining. Now given another 15.00 as free bets but unsure what the point is when i cant even withdraw 3.33 without paying in 10.00??? anyone please help? how can you win like this?

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Really disappointing. Started their weekly bet club and had a few wins in the first week and then they ban me from future promotions, probably because I decided to withdraw some of my winnings. WHAT A CRIME!

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Poor service. I used my free bets on one match but was not aware that this company would only give me half the winnings. It is honest mistake. If you are unable to do this then the website should not allow you to make this bet. I tried to speak to someone on the web chat and they were not very helpful. Overall not happy

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I had missed out on the freebet club by 1 of my bets not meeting requirements. As a gesture of good will, they still gave me the freebet without any fuss!

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I had a substantial bet on, tried to cash out, it rejected my cash out, the bet came in so I was pleased they rejected the cash out, they paid me the cash out money instead of the bet money even though they rejected the cash out, they are rotten people and its a rotten site that will take and scam you out of your money. Horrible stay clear.

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A shower of sh**. I took up free bet promotion, lost a few bets about 50 down, got the free bet, a week or so later I was gubbed.why offer it then offer restrict if you take it. A bit of a pointless exercise using these jokers.

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New this year to this platform, had a a couple of good football bets which won, had no problem what so ever after giving my requested (docs) payment was pretty prompt they have got a lot of bad press which I had read, but my own experience with Mansion so far so good couldn’t complain, customers service (Dan) very helpful.

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Account denied instantly after signing up, first time registering. Can't use live chat without being able to login. Can email support, but then you just get ignored.

Just a complete waste of time.

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No player protection

Allowed me to continually increase my deposit limits 3-4 times in less than a week over 10 fold.

No emails. Calls or concerns with this and lost vast sums of money.

Deposit after deposit in seconds and no controls in place

Have emailed their support team to ask why they can allow this to happen with such previous bad press protecting players

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As below iv had the same problem i am seeking other avenues and will do all on my power to get my monies

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Absolutely appalling service and five days after making a 4 figure withdrawl, still waiting for this to be approved, let alone paid out and received into my bank. Initial response was veri docs needed, but this didn’t come until after the withdrawal request. After provided it’s now taken over 3 days and counting and I am getting no proactive contact from Mansion.

Multiple excuses offered, no replies to emails, online chat service pointless, rude and patronising, as they have no influence or power,

Simply do not touch trust this company – find anyone else to use if you value your cash.

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Great betting site, free bet wasn’t issued in error. Contacted customer services via live chat and Atanas was most helpful and corrected the issue within minutes. 10/10.

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Don’t touch these with a barge pole. Free bets change the rules bonus bans etc terrible

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Slot algorithms are set to 'Near/Close win' ALL of the time (to keep you playing). Avoid being scammed via Avoiding this site. 👍
X

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Tried to register filled all details then just creating account logo forever. Ridiculous

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Yes the very same joined got my bonus played then banned from all bonus my husband joined didn’t get any bonus wasn’t in titled to them fair enough! Bet his 10 withdrew another 10 and blocked him no refund nothing won’t answer emails total con for such a huge company stay well clear ! Then got an email to my account even tho it was active to take a photo of my face beside my passport page ! After I giving proof of address passport and account was opened ! What a stupid request

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Really good casino. Had a great time and Vip support has been so helpful! They also treated me to a nice gift! Thank you adam

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received a free bet, used all my tokens on one event, then deduced most of the winnings and banned me from future bonuses. DO NOT USE THIS SITE.

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I joined this bookie thinking they are good I sent my documents. Etc then later for no reason we will not give you promotions and free bet , Dont waste your time with this bookie they take too long to verify account to tell you to fuckoff

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Access denied

Account opened, didn’t even use the bonus, just deposited 20 and won a bet. Since then I’ve been locked out the account after they asked for my DNA sample, shoe size, waist diameter and earlobe width. Which I sent nearly 2 weeks ago.

They don’t reply to emails, you can’t use live chat unless you are logged in.

Genuinely, I know these review sites get lots of angry losing gamblers, but honestly whatever you do, do not use this bunch of charlatans

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Told to send in bank statements of both cards I use, did this over a month ago and still can't get logged in, email them, they just ignore you, looks like they are going bust to me.

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Joined spent a large sum of money in a few hours which is fine. Told I was not eligible for joining offer as usher PayPal

Wasn’t clearly advertised

Told to get a lawyer and magnifying glass and examine small print

Pathetic

Customers services poor and no interest in helping

Don’t look after loyal players

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Unbelievable company to deal with literally takes your deposit no questions asked and as soon as you withdraw a single penny then BANG they want your DNA a skin sample your dogs mothers maiden name your sisters middle name literally every damn excuse under the sun not to pay out as i withdrew 20 on the 29th off september its now the 14th off october and still waiting on verification status even though i have sent them multiple i mean multiple documemts to verify who i am and then you get if its not verified within a certain timeframe they will just close the account there and then and basically just steal your funds?

Honestly people stay clear off these jokers they are farcical they are a joke and damn right conmen

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Do not open an account with these con merchants.
They will happily accept your deposit then they will not credit your free bets and if you want to withdraw any money you will have to jump through many loops that they put in front of you didn’t reach the final one but I think it is a DNA sample they require before you get your cash.Stick to the reputable names because mansionbet are on the way out of business

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Keep being spammed with emails even after unsubscribing!

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Username BeeAnchor7

Access denied, absolutely zero customer service. They allowed me to deposit and place a bet, when the bet won within 5 minutes the account was ‘access denied’

No replies to emails, call centre is absolutely useless they have no idea. The worst betting website I have ever used, they have my deposited money, I even said to them just refund the deposit and keep the winnings, still no reply 3 days later. Disgrace.

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Should have read trustpilot 1st, again like so many others, needed to use the opening offer on 4 separate events – fell foul and lost half of my winnings. Yes the fine print does cover this, Yes i should have read it, but surely they should also block duplicate bids – oh wait of course they wouldn't, that way they get the keep your money and know they are not paying out! Shady – but very legal tactics – avoid like the plague.

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Their app is so slow .I googled to see if anyone else was finding this problem and discovered they are a scam site on here.I guess if they weren't they'd have invested in the IT department. Lucky escape.

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Under no circumstances use this site, wouldn't let me withdraw any funds and asked for details from me which just weren't possible (other gambling sites have verification) but actually ones that are possible. Customer services extremely rude and offensive. Looks like withdrawal won't be possible, please stay away this site is a scam!

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After I deposited and took the bonus offer I did a withdrawal as I was going on vacation outside… And … I was blocked … No explanation

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Worst betting site I have come across, won’t be using again.

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Stay away.

Ensure you read ALL the small print. As the at the very bottom it says you cannot use the free bets on the same event. (but will allow you to place them on the same event) very poor.

They then deducted my whole balance without even leaving a message in the inbox.

Very clever from them, but also crafty and seems a bit of a trick.

All seems a bit suspect. I'd stay away.

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MansionBet seems like an appalling and incompetent operation. Firstly their website does not seem to work as intended, it was problematic in three different browsers. They also advertise an app on Google Play which does not seem to exist. However, I did eventually manage to sign up, open an account and take them up on their free bet offer. I should have realised that the earlier discrepancies were an indication of further possible dissatisfaction and why not to use MansionBet.
Having accepted the free bets I placed them all on the same selection, which went on to win. When I attempted to withdraw the winnings, only a quarter of them were paid out and the remaining three quarters were deducted. Presumably this was because as I later discovered, the free bets can't all be placed on the same selection. If this is the case, then why do they allow you to do this? From reading the reviews on this website and the fact that MansionBet have responded to them, I am left wondering why they allow it to continue? It seems like further evidence of a shoddy operation. To make matters worse, everytime I attempt to contact their customer service helpline, it puts you on hold and then cuts out after about three minutes.
Overall, a frustratingly poor and incompetent company and I would advise everyone to steer clear. If I can ever get in contact with them, I will be closing my account.

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