Matchbook Review

They have an over zealous compliance team who make it their business to interfere at every single juncture imaginable. These guys just won’t leave you alone. After a week of compliance reviews and a request for every document under the sun they gave me a paltry 2.5k net limit per month (my income is >500k). This makes laying bets a non starter. After the compliance review to determine my deposits I thought we were done. But no. After 8 days of back and forth I was then told now the KYC team need to start their own review. This couldn’t be done at the same time of course. I was told to contact them once that is done. Finally that completes (no one there bothers to tell you this) I deposit 1500 and withdraw 2300. I get an email the next day saying the account is locked now for 24 hours because we implement a 24 hr 1500 deposit limit. A new rule which no one thought to mention. There are so many rules I cant keep up and told them to close my account. I will message the ceo at some point if he/she is even bothered but I suspect not. The problem is these compliance departments have no clue what they are doing or what the regulations are. When that happens they just keep asking for more stuff and doing more work and implementing random rules. All because they are scared stiff of getting a fine. Anyway I’ve given up. They don’t want you to bet so best to find another pastime.

Reply

I tried to recover my old account, but, after sending my new documents, they told me they don’t match with their rules. My passport and address on my HSBC was accepted by everyone except MatchBook. I am wondering, if the reason is my new Vietnamese address. I have been living in Vietnam for 5 years, and it’s not the first time that some European Company doubts my identity. Maybe not, and the employees are old foxes, when it comes to documents. To me, they look biased, maybe someone has never travelled outside the UK. Moreover, they asked me for some evidence of income to prove my money. I mean how much could I deposit? I guess no more than 1k, It’s a bookmaker, do I need to prove even $100 for a bet? I experienced something like this, they asked me for my passport when I was buying a charge for my phone. The country where I experienced it is Cuba, not really a free country. I hope it will be better in the future.

Reply

I place at bet then go to my bets to see how much has been matchedThe race starts and it won’t let me go watch the race as it kicks me off the page once it’s started Three times that’s happened tonight Customer service said just one of those things, really? Not good enough Matchbook. The attitude seems to be well we’ve got our commission from the bets do we don’t really care if you see the race

Reply

Every time I deposit and have a bet the next day I get an email telling me about responsible gambling and how my spending has gone up. It didn’t bother me the first time but getting it every time is embarrassing and putting me off using you

Reply

there is a an issue with the online casino in that it tells you the result before the delaer has turned the cards overMatchbook dont want to know and just blame the gaming company,,,what a shambles

Reply

I found Matchbook to have a very slick site, great prices and liquidity. Resolved any issue I had really quickly as well, would definitely recommend.

Reply

Great customer service, helpful, friendly and professional, thank you

Reply

I opened my account a few months ago. Have deposited a couple of times. It was only when I wanted to make a withdrawal they asked for ID, selfies, address documents. I did pass verification as I’ve nothing to hide but I don’t appreciate when bookmakers do this and I really did NOT expect that horrible behaviour from a betting exchange.The gambling commission are quite clear that companies shouldn’t do this at the point of withdrawal.

Reply

Pathetic Matchbook.They’re Quite happy to have their page full of invited five star reviews but if you leave a bad review they go whining to Trustpilot claiming it’s not genuine just so they can get it taken offline. Didn’t even reach out to me before they reported it.

Reply

Been a matchbook customer for over 8 years with a net deposit of nearly £80,000. I have had some good days with matchbook and always reinvest any winnings I may make.Recently their compliance team reviewed my income which has been regular income and reduced my 30 day rolling loss limit by 75% which I appealed with no avail. This is only going to make it harder for me to gain the experience I had of making a decent sum with the lower limit. I am constantly reminded about safer gambling, I chose matchbook because I find this the safest option, yet with the lower limits I will have to go to an uncomfortable environment with the remaining allowed betting funds I have available and wait 30 days before I can play again with matchbook once my limit has been reached. Safer gambling works both ways.

Reply

First took my money then because of technical issue i had to wait for the welcome bonus to be awarded. Next thing they closed my verified account for no reason. I can provide photos and conversations..Well, here i have proof how they steal money from people What is the reason It is illegal to do that without REASONFinnYou will be contacted by email by the relevant ream when the review is completeavatarWhat Is the reason For the review U are obligated to answer agent!!!!!You locked my verified account After i deposittedWHAT IS THE REASONNo answer

Reply

Deposited £35 my first time using the site, and withdrew £216 (so I thought) within an hour of withdrawal my account was closed and I was told I needed to provide ID Verification which I wasn’t fussed with, I have proceeded to send over my documents and was told I’d get a response within 72 hrs. It has been 4 days now and not 1 email back. Just hoping I’d see the money as it’s close to Xmas :/

Reply

Laugh out loud at a page full of invited five star reviews shows how easily pleased simpletons are. If you want your password recovered they might be fine but anything slightly more complicated and then you’re in a mess. You’re dealing with uneducated reps who are unhelpful and stubborn. They say they’ll get back in touch but never do.

Reply

Refused to give me my money and gave them everything they required had bills to pay and a baby to feed and still refused me

Reply

Everything I would need in an exchange. A lot of markets and a lot of liquidity. Live streaming and multiples. Don’t need to go anywhere else.

Reply

Made an account and put about 300 pounds. no issues until i won a few quid then they blocked my account. Now I have to wait 72 hours until they review my documents. Convenient that they do any of this before taking money etc. Complete Scum Bags.

Reply

Relatively new to Exchange betting but so far it seems to be a good platform. Decent liquidity on all the major events and their customer support team was very quick at handling an issue I had after I forgot to type in the bonus code when signing up.

Reply

Matchbook rep was an amazing help to me!

Reply

Any chance you might get CS people that actually know about gambling and don’t just argue and act petulant? It’s ridiculous how jumped up they act when you don’t like their answer and have the audacity to email back. Talk about low IQ. It’s embarrassing . They act like the money is coming out their own pocketIf I had a pound every time I had an issue id be rich.It’s a joke. Won’t be wasting my time again.

Reply

Ok want to give a higher rating but their cash out is absolutely scandalous!! I had a £1 bet and took 30/1 at the start of todays match ht lazio ft Ajax. At half time with Lazio winning 1 O and the best return if I just backed Ajax at by to win 6/1 well it’s really 5/1 as matchbook have the commission I clicked on my bet just to see what my cash out would be. The screen went blank no amount given then £1 appeared in my account! No way would I cash out for that sum! So what’s going on here Matchbook !!!

Reply

Been with them for two years never once had a free bet. We don’t give free bets as the commission and good prices make up for that they arrogantly announced to me. What utter rubbish. The odds are way below that of Betfair. A lot worse .Won’t be bothering any longer

Reply

Terrible site I can’t believe all the good reviews on here I thought the casino was the worst I’ve ever seen and the sports bet was very difficult to do I hated the site I would choose any other site rather than this one

Reply

Banging my head against a brick wall with this lot. Finally had enough of trying to explain to this lot Nothing ever gets resolved with these 🤡 Just dreadful. Awful . As if that’s not bad enough all the prices are at least 15_20 points worse than the big name exchange. No reason to use any longerAdios

Reply

It’s a scam platform. And the staff are racists! It might let you use the platform for a few months but will then close the account and take all your money. I think the only good reviews are fake. It’s impossible for anyone to rate this platform as 5 star! So many issues. the liquidity is poor and on a number of occasions, winning trades have been voided and money returned. I can’t voice my frustration enough.

Reply

Matchbook have a bad habit of unlike Bf, that as soon as the markets close, the page you’re on disappears which means you can’t get back on to watch the race. Which is incredibly annoying.When I contact the customer Service they do reply fast but then refuse to engage if you have the audacity to question them. They never take the blame for anything and nothing is their fault. Their default position is that there never wrong and it’s not their fault. It’s the supplier of the feed or people who do the games. But never themI’ve given them 2 stars as they’re not the worst

Reply

Live chat is easy to get through to and they respond quickly. The site is designed well and there are lots of markets on offer and the commission rate is low. Have emailed them today hoping for a quick response 5 stars

Reply

My contact with Matchbook was picked up within seconds and I spoke with a very friendly customer service agent Zenan who resolved my issue promptly. It’s unusual to speak with a person these days and this was a refreshing change from the usual bot service you get in most places. Keep up the good work.

Reply

Horrific lying company. Sent me an email saying bet 50 and get 25 . Only to respond next day after I enquired where my free bet is ? ….” o sorry the email was a mistake ” . Conor on customer service was not helpful and just replied generic AI type responses. Go with Betfair or smarkets guys much better exchanges

Reply

First class service

Reply

Excellent customer service from Robert, very helpful with account and promotions queries

Reply

I receive regular promotions from Matchbook Exchange which making the experience more fun without pressure.Customer Services are particularly good. Fast, friendly and above all, helpful.

Reply

whats the point in having a feedback address and telling people to message it if you dont respond to it. you treat customers really badly. Cant eve remeber getting a free bet from you in all the time I have been with you. time to go elsewhere

Reply

Quick & great response & resolution to my query

Reply

Great customer service, solved my issue with no hussle!

Reply

If people are giving this lot 5 stars ust for recovering a password no wonder its full of 5 star reviewstruly pathetic, issue after issue and nothing gets done, fobbed off and ignoreda laughing stock of an exchangegood riddance

Reply

Needs help with clear navigation instructions to what you want to do in regards of placing bets, needs an upgrade with improved deals and bonuses. But still enjoy playing and sure will be improving

Reply

Just received an email from Matchbook. I am looking to place a bet not buy a house, needless to say request denied and account closed.They want 3 months bank statementsProof of other incomeCopies of bets placed and Profit and Loss from my other betting accountsETC ETC

Reply

Very helpful. Efficient and friendly

Reply

I am extremely disappointed with the service as I am trying to withdraw my money since three days but no one even replying me on live chat or email even I have submitted all the document which they ask me before but still no one replying me and my money stuck here…

Reply

Do not use frauds and scam srtists sign up and dont give u the sogn up offer after u qualify and refuse to give u stake back that ubqualified with worst company ever stay away

Reply

I play on many different sites and this one has to be the worst.The slots are terrible. £450 and not one bonus.I honestly have never experienced anything like it. I will stick to pub casino and all British casino from now on. I have now closed my account as I honestly feel like I have just been scammed.Never again.

Reply

I had help from a lovely chap called Robert. It proved quite difficult to reset my password. I had to do 4 attempts while Robert was patiently waiting. I even did a screenshot of my screen revealing my password, which he then told me about and reassured me he had deleted it. Thank you for the help and patience yesterday, Robert! It was much appreciated – now I can access my account.

Reply

Great matching website using Outplayed!

Reply

Unfortunately has a bug in the system – if you cash out early when you make accidental lay bet. Then when you try and reapply it – it plays a back bet! Unacceptable as lost my money

Reply

The best exchange out there.Responsible operator and top notch customer service that actually listen and help the customer.

Reply

Clear website and friendly staff

Reply

Recently I took a time out for 7 weeks purely because I have visitors and don’t want to be rude and distracted by being on my phone betting.But all what’s happened is Matchbook are being rude!Wanted to know my betting strategy soon after the time out?Also stop my access to the account within a day of my time out being up.Then saying I had exceeded my limit? Yet only place £10 and had a limit of £5000.It’s all this out of the blue action without giving notice which drive punters mad.They obviously think this is acceptable way to treat a customer.I wouldn’t bother with them. Seem randomly and chaotically interrupt your gambling under the guise promoting responsible gambling. Complete opposite affect having on me, I feel deterred now from having responsible time outs like I have just taken. So unprofessional! Going to report them to the gambling commission for harassing me after a time out request!

Reply

THIS COMPANY HAS BEEN INFORMED BY ME THAT THE Virtual GOLF GAME SUPPLIED BY LEAP HAS MARKED MY WINNING BETS DOWN AS LOSERS AND ALSO OVER MONTHS THE GOLF GAME THAT I PLAY IS 50/50 MATCH PLAY ALL LOSERS. 98.3% PAY OUT!!!! I HAVE LOGGED A COMPLAINT AND THEY CLIAM LEAP WONT GET BACK TO MATCHBOOK… THE GAME BY LEAP IS MARKING BETS DOWN AS LOST WHEN THEY WON!! PLEASE CUSTOMERS REQUST REFUNDS

Reply

Good comms, quick responses

Reply

Every time I try and get matched a few quid it goes unmatched and have to take ten ticks less. And that’s on the big greyhound races on a Friday nights only wanting a bullseye on. Absolutely dreadful liquidity . Was hoping to use them as alternative to SBK or Betfair but that won’t be happening Even worse are the people w running the email/chat but who don’t have a clue about gambling. You email them asking about why no liquidity and they don’t have a scooby what you’re on about

Reply