McBookie PLAYER REVIEWS(268)
Harmed by an industry.
21 September 2024
Comment from uk.trustpilot.com
McBookie and Paul Petrie are due me £46,000 that I won on roulette.They have withheld all my winnings stating compliance yet have accepted over £100,000 from the exact same card.Scotland's number one bookmaker that us based just outside of Liverpool hahahahhaa
Mike Dalgarno
16 September 2024
Comment from uk.trustpilot.com
Great little independent bookie been using couple years now never had an issue customer service is good and the markets are competitive providing you don't expect paddy power bet 365 style of odds -
paul andrew smith
30 June 2024
Comment from uk.trustpilot.com
Don't sign up to this site absolutely disgusting slots are rigged never get a bonus dead spins all the time
Saeed Siddiq
22 June 2024
Comment from uk.trustpilot.com
A poor impersonation of a gambling site - poor customer service, bad odds, new joining bonus was laughable; get a free 2 pound bet on the Euros - AVOID AVOID AVOID - there are much better alternatives out there
Daniel horestead
01 June 2024
Comment from uk.trustpilot.com
Worst site ever played on absolutely viol, nasty, penny pinching site.Plus don't have any promotions, welcome bonus etc. all slots rubbish, no jackpot slots.
john ralston
10 February 2024
Comment from uk.trustpilot.com
BEWARE SLOTS, no bounus rounds, each slot is similar with at least 20 spins before small win then nothing
Alfie S
27 January 2024
Comment from uk.trustpilot.com
Dishonest lying fraudsters quick enough to take money but withdrawing is a different kettle of fish Paul Petrie is the biggest con artist out there pretends they have processed a pay out even make it look like it’s been paid out on your account but they haven’t really sent the funds they then proceed to pretend the bank have lost the funds what £££ scam on their behalf reported to all the relevant gambling bodies and to the police for fraud
Rebecca
27 January 2024
Comment from uk.trustpilot.com
Well where do I start. I have been with mcbookie for probably just over a year. Never had problems. Payouts always good and quick until now. I won £400 ok Thursday evening and requested the withdrawal. I expected this just after 9am on Friday as that’s when it usually seems to be processed if you request overnight 9am came and saw it was processed so I thought it would ping into my bank as all the other withdrawals have, No, nothing at all came so got onto chat and was told 3-5 business days as stated. Questioned why as usually it’s immediate. Got the same answer 3-5 business days. Again I asked why reply I got was They didn't have speedy withdrawals set up - they do now and we are testing the system which is why you got them quickly this week - we have now reverted back to the slower withdrawals whilst they make it available to allSupport | 26/01/202412:24Again I questioned it as it wasn’t making sense to me as to the sudden change and to why he was absolutely certain I wasn’t getting this withdrawal any earlier than 3-5 days, response below from mcbookie Support | 26/01/202412:49Anyway I have told you what the situation is - your withdrawal is on the slower 3-5 working days.Support | 26/01/2024 12:50l amn't going to answer any more questions about it.I have asked them for the arn number to contact my bank and apparently it’s been requested and will take 2-3 days in the meantime due to my questioning of my withdrawal and me thinking that this actually hasn’t been sent at all I have been banned from the site so can’t questioned anymore have no access to my account at all but have received an email asking for my documents which o sent within one minute . I don’t expect to get my account back and I don’t expect to see my £400 mcbookie are definitely up to something and they are definitely not sending withdrawals when they say they are. I’m disgusted and disappointed at the way I’ve been treated and lied to since yesterday never ever have I experienced anything like this I have checked their social media and it seems I’m not the only one to have missing withdrawals
Mark Barrett
16 January 2024
Comment from uk.trustpilot.com
The worst site ever you cannot have a decent bet limit you to 2.50 on tennis and 7 max on football absolute joke
Kai Welford
14 January 2024
Comment from uk.trustpilot.com
Brain dead morons avoid
Mark
09 January 2024
Comment from uk.trustpilot.com
Absolutely awful and don’t waste your time you can’t get anywhere they limit me to 2.50 on tennis and 5.01 on cricket withdrew my money absolute waste of anybodies time. Avoid at all costs
Hoo Kh
31 December 2023
Comment from uk.trustpilot.com
First of all I haven't made a deposit!! I'm very thankful I didn't I read the reviews but I'm always sceptical on reviews so signed up to the casino myself I was reading through there withdrawal rules and this is what it says!! You will not be able to make a withdrawal from your account until we have verified your identity. Well that is alarm bells straight away because the rules are you can't make a condition on a withdrawal end off, so it's perfectly ok to make a deposit without doing your kyc checks but if you do a withdrawal then you've got to send everything in sorry you've got it wrong thank goodness I didn't Deposit any money I will be closing my account nothing gained nothing lost,I'm just for education purposes this is the rulesAge, ID and financial verificationWarningAll online gambling businesses must ask you to prove your age and identity before you gamble.Our rules say that a gambling business can't ask you to prove your age and identity as a condition of withdrawing your money if they could have asked you at an earlier point. However, there may be occasions where a gambling business can only ask you for information at that time in order to fulfil legal obligations.
Sonia
29 October 2023
Comment from uk.trustpilot.com
Great wee casino and betting site, had a few small wins and withdrawals in account in couple of hours, keep up the great work.
Wayne Fowkes
14 October 2023
Comment from uk.trustpilot.com
Blackjack what a joke stick on 20 they turn a 3/ then 10 then 8 6 games one win £100 6 hands gone dog house £100 no bonuses 20p spins next day£20 no bonus then £14 bonus £2.60 then 10 spins later bonus £8 then to blackjack £50 playing Paul daniels rigged to fk
Richard
05 October 2023
Comment from uk.trustpilot.com
I found this site great! , easy to navigate also the registration and verification , i won on a Saturday it was in the bank on Sunday morning 👍👍keep up the good work Mcbooki
Marcus Wong
21 September 2023
Comment from uk.trustpilot.com
Signed up today and account got suspeneded after I have made a bet.
Alan
10 September 2023
Comment from uk.trustpilot.com
only reason they get 1 is i cant give a zero.....please believe me do not touch this site gave every id they wanted and still wont pay me my £50 pound winnings but gladly took my deposits without issue ....they say i might be trying to commit fraud...lol for 50 quid....avoid like the covid and together we can finish this micky mouse outfit
Whisper
17 August 2023
Comment from uk.trustpilot.com
Why don’t all gamblers film and screenshot their gameplay on slots at this absolutely disgusting site along with other rigged casinos and bookies and upload it across all social media platforms for all to see how corrupt these companies are! Total disgusting return to player on their slots! Thousands spent on this site and their slots just don’t pay! They have definitely tweaked these slots in house by reprogramming them so they do not pay out. Being a gambler for several years I have never put several thousand pounds on slots that have virtually given me nothing in return! This company needs looking into with an unannounced inspection because the Gambling commission and the Government are not doing enough to stop this corrupt so called entertainment business! The only entertainment that is going on, is these corrupt companies laughing all the way to the bank and preying on vulnerable people who work hard for their money! Zero stars would be more appropriate for this company along with others and they need calling out! Let’s hope one day they are found out!
Website User
16 May 2023
Comment from uk.trustpilot.com
Terrible odds offered when compared to other sites. They make you ineligible for promotions, simply for using the promotions that they offer. Quite possibly the worst customer service I have ever experienced. Obnoxious, rude replies via email. I made a complaint against one member of staff and never received a reply. Still waiting.
Paul
07 May 2023
Comment from uk.trustpilot.com
Iv been gambling for 25years , an all ill say is don't play slots on this site there bad just swallow with no bonuses or pay outs different not checked or fair to the consumer stay away from mcbookie
Emily Rowing
27 April 2023
Comment from uk.trustpilot.com
THESE FRAUDSTERS JUST SUSPENDED MY ACCOUNT AFTER ASKING FOR NUMEROUS DOCUMENTS EVERY HOUR! THEY SHOULD BE CLOSE DOWN IMMEDIATE EFFECT! HOW DARE THEY STEAL MY HARD EARNED MINEY WITH NO EXPLANATION
David Clark
27 April 2023
Comment from uk.trustpilot.com
Im seeing a lot of bad reviews here, Im only giving them 5 starts since the signing up process was simple and let me deposit instantly.Now Im worried about withdrawal times? Has anyone had to wait long.Williamhill, Ladbrokes and PaddyPower go into my account instantly within SecondsShould I be concerned? I dont really want to be betting with a company I need to wait weeks for a withdrawal?I sent my passport, 2 I.Ds and a Bank Statement before they even asked, I dont fancy getting interrogated.
David
04 April 2023
Comment from uk.trustpilot.com
Recently had trouble using the app. Contacted customer support and unable to help so ended up closing my account
Harmed by an industry.
16 February 2023
Comment from uk.trustpilot.com
This company have absolutely no ethical or moral compass. Even when provided with clear evidence of severe illness and vulnerability they turn a blind eye and victim blame. Mcbookie profited 15k from pyschosis, Incapacity and vulnerability. All medical evidence provided to Mcbookie and their CEO Paul petrie outlining the severe Vulnerability of the customer. Instead Mcbookie turned a blind eye, thinking that 5k trigger points were acceptable and not dangerous, this is during and after cvid and a cost of living crisis. They exposed, ignored and self-mitigated. Refused to respond to any emails yet within minutes replied to media when they become aware of this abhorrent real life story. Mcbookies CEO reached out to psychologist and GP of the incapacitated individual who was exposed to once again try and find ways to protect themselves.This company think it is somehow ethically acceptable to profit from the most vulnerable and exposed in Scotland and then pretend that nothing has happened. They are putting people's lives at risk
Craig
09 February 2023
Comment from uk.trustpilot.com
Bit of a scam. A housemate told me about this new site and it's sign up offer. So I deposited £5 and placed my bet. But no because we either stay in the same property or are family or use the same ip address I'm not eligible for the free bets! I certainly wouldn't recommend this as who's going to check if a family member etc has already signed up to a bookmakers online.. Customer service ain't any better.
unholydoghorse
06 February 2023
I found that this bookie did not do anything well - the selections are poor, plenty of bookies will also guarantee best odds. The text on the website makes it virtually illegible. They also seem to have a very strict policy on family members and their sign-up offers, which seems really unwise, potentially pre-excluding a large number of would be customers due to having the address. The pool of potential customers is already small enough as is.
radster08
02 January 2023
Comment from uk.trustpilot.com
Not a chance in hell this site is regulated,slots are the most RIGGED I HAVE EVER PLAYED ?. It is so blatent,3600,not one bonus. Dont bother reporting to the ukgc,as they are as bent as this site.FACT
Bazza H
01 January 2023
Comment from uk.trustpilot.com
Horrific odds on Australian/South Africa and french horse racing, worst odds of any betting site I useHardly any sporting markets offeredAvoid
Lee Taylor
26 December 2022
Comment from uk.trustpilot.com
Best betting site I have used. I normally have a punt on the horses. So BOG. The day before it's essential,. Great customer service tooOnly thing is you can't watch the your races. Would have Gave 5 stars. Keep up the great work
Tomi Wojtas
23 November 2022
Comment from uk.trustpilot.com
Thousands spend on this crap rigged online slots. Clearly noone is testing them slots. Omg how on earth you spend Thousands and wont get at least bonus . Pffffff worst experience.. plus they don't bother with responsible gambling at all . They should be investigated. Seriously .Im fully aware slots are to make casino profit but honestly I've been gambling 20 years and never seen so bad irresponsible casino site literally they let you spend whatever you want like the old days on those rigged rtp slots
Mrs Birgit Thaysen Goodman
27 September 2022
Comment from uk.trustpilot.com
Crap online betting app, dunno how on earth people can say anything positive about it. Put a bet on and the screen just goes white trying to log back in, then no chance of a possible cash out. Horrendous app!!!!!
Dop
13 August 2022
Comment from uk.trustpilot.com
Deposited here, had a little win and made a withdrawal. Money was in my account within a few hours. They do require ID and proof of address verification but EVERY legitimate casino does these days! Most of the bad reviews on here are people who didn’t win or who don’t think the rules apply to them. Seems a perfectly reasonable place to play to me
Good site
07 May 2022
Comment from uk.trustpilot.com
I read all these negative comments after I joined and deposited and thought .What have I done.i won a couple of bets.and withdrew.money was in the bank within 1 hour.Only thing I can complain about is the free bets are only for the Scottish.
alex
05 February 2022
Comment from uk.trustpilot.com
So I read the reviews and ignored them, here is a recent chat experience, there is no stamp time on this as they choose not to have it , however it went on for sometimeWelcome to live chat, how can I help you?is this for real?Me...currently playing slots 0p seems the themeis that normal?op op op op opMandyplease write us an e-mail with the problem, provide us with screenshots if you can an tell us what version are you using - desktop or app - we'll try to resolve the situationMe..as I speak 0p 0p 0pso there maybe a problem?Mandyour support team must look into it if it is really a problemplease send us an e-mail regarding the problemME...why has my deposit just been declined?MandyPlease provide your full name and date of birth so I can review your account?Me...Blank Blankraging just now btwMandyit was rejected from our side, please contact your bank about it, it's not a problem from our siteMe.....so I cannot withdraw the money i have left knowing your site is not paying,just googling trust pilot just now and can see I have been ripped offMandyyou can't withdraw becuase your account is not verifiedMe...my account is verifiedthat statement is a lie!!!Mandyyou didn't send us the kyc documents, therefore it's not verifiedMe...omg my account is verifiedif you start this nonsense I'm taking you to the gambling commission I have been a member for agesyou have took money from me for months and I have taken out so now you are saying you have allowed this with out me being verifiedMe...recording this chat by the wayMe...you still there MandyMandyyes, contacting our support team in reagards to this situation and your accountMe....and so you should or I'm taking this to every one your sponsor on live televisionyou have now blocked my account for no reason saying I'm not verified, and the only way to join and deposit your site is to be verifiedbonkersMe...well this looking all rather unprofessionalMandycan you please write us an e-mail so we can resolve the situation on the support level, please?Do you get any errors while depositing? any issues on site?The rejected deposit was due to bad authorisation of the transaction, meaning you've made a mistake in putting it, as two other deposits went throughso are you saying i am now verified?Mandyregarding any issues, if you wishes for us to assist you the best we can with the issues concerning the account we will need your cooperation with any details or information that will aid us with the proper leads regarding any possible investigationam i verified?MandyYour account needs to be verified. Please email to BLAH BLAH the following: A copy of your driving licence or passport, along with a utility bill or bank statement as proof of address, which has to be within date of the last 3 months., as we have no record on receiving the given information from youMe....o.k that is rediculousyou confirmed my verification so I could deposit and withdraw now you are saying what you had previously said was a lie?so you are now saying you have let me deposit and withdraw for several months without going through the correct procedure on your behalfsimple questionhave you broke the rules?heres a little helper for you mandy...my card ran out on February so I had to renew my payment so is your system that stupid it did not recognise thisor are you just a con sitethis is going on trustpilot in five minutes if no answer, then sent to gambling commission then sent repeatedly to your sponsors5 minutes from now....00.14MandyI'm trying to resolve the situation with our support teamthey insist that you send us an e-mail with your problem so they can put it under the investigationMe...not good enough yet more spins on slot while waiting 0p 0p 0p ..you refuse to let me deposit to withdraw what is left...you refuse to accept I'm verifiedthis is a joke in all my years on this sites I have never experienced thisplease update my info?Please update your infoMandywhat info sir?Me...lol the pop in chat that has come upomg is this run by Boris Johnson
Danielius Zibulskis
05 January 2022
Comment from uk.trustpilot.com
Worst of the worst, i made 3 bets and after it they restricted me to only 5 per bet, what??? Shame on you guys
Jm
17 November 2021
Comment from uk.trustpilot.com
Betway is pretty great. I have been a Betway user for quite some time and for the most part Ive had good experiences and actually enjoy using this sportsbook. Unfortunately, I tried to withdraw $5800 last Wednesday. Betway confirmed my withdrawal and settled it as paid on Friday. I did not receive my funds while also being told to contact Gigadat to inquire. Gigadat bounced me back to Betway, stating that no withdrawal got pushed to their system, but Betway says its paid. This is a serious concern as no funds have been released to myself and its been over a week. I really do like utilizing this app, but no customer should have to chase their withdrawals, especially when our deposits always work I have obtained my bank statement for this period to aid in this process but still have not heard from Betway. Imagine not getting the money that you earned. Not right
paul gellatly
17 November 2021
Comment from uk.trustpilot.com
Worst casino site around company must make 99% of profits on this site as rigged as hell! No teasing on this site just steals your money as no matter what you play you will never get a win! Usual cpl of nothing wins but basically sit and watch your money get stolen without even hunting at a chance if you winning occasionally! Appalling
John
17 November 2021
Comment from uk.trustpilot.com
FRAUD!!! BETFAIR STOLE MY MONEY. THEY BLOCKED MY ACCOUNT AND DO NOT MAKE A REIMBURSEMENT OF THE MONEY THAT I HAVE IN MY ACCOUNT!!
Lynn
17 November 2021
Comment from uk.trustpilot.com
Never have a problem with QuinnBet, always good service.
Oz
17 November 2021
Comment from uk.trustpilot.com
I don't normally bother with reviews but this company really are on another level when it comes to lacking manners and being totally ignorant. All live chat seem capable of doing is demanding your bet ID even when it's not relevant.I will bet elsewhere. Maybe they'll improve their attitude when they lose customers
JH
17 November 2021
Comment from uk.trustpilot.com
Dirty disgusting disgrace of a bookmaker.. opened account placed bets all good.. then I didnt bet for a week and then they send me 20 free Spins so I logged into play them.. less than 30 minutes later an email comes saying I now have restrictions on my account and can no longer opt into any kind of promotion Disgusting.. no wonder so many people hate this company... scum of the earth
Steve
17 November 2021
Comment from uk.trustpilot.com
Allowed me to place a 6 fold bet this evening then 10 mins in 1 selection goes void when i have checked the match played yesterday so i should never have been able to place it and it shouldnt of been displayed on site go into live help by the time ive got past the bot and speak to some one there said we will void the full bet for you it voided for a few seconds then came back on now how conveniently no one available in chat talk about a drastic service daylight robbery
john
17 November 2021
Comment from uk.trustpilot.com
Have some OK sports promotions but stay away from their casino games. Play like they are totally rigged seen some crazy number sequences like a number you haven't got coming out on the roulette 6 out of 7 spins they just laugh when you complain saying its bad luck. If it was the other way round they would void the game and say malfunction. Make your own mind and use your common sense leave their games well alone
Sammy
17 November 2021
Comment from uk.trustpilot.com
Awful site, games are so rigged and you'll never get any bonuses or feature Another crap con of a site
Stevirobbo
17 November 2021
Comment from uk.trustpilot.com
I only gave this company one star because honestly I couldn't give zero. The online casino is a joke and if you just want to waste your time spending money with no returns play on this casino. They consistently play you by making you wait for any bonus's for at least half your waged money then give you bonus's for next to nothing an example of this is.... Start 100 you start playing and might get a 4 to 5 win (play with 1 a spin) you get a lot of little 6p or 20p or 50p wins which are all losses but it feeds you the fact they are wins (they go towards your win count) and when you get down to nearly 33% of your balance they give you a bonus and it pays you say between 1 and 35 most times on the very rare occasion it might pay you 60 I am basing this on multiple games like book of dead , legacy of dead, king kong cash etc the popular games. then it just dead spins out time after time this happened in the 2 months I investigated this site. So don't waste your time or money on this casino there are better ones out there and since they took away the auto spins on all sites it has just gone crazy bad with no wins in over two months on this site, but the computer algorithms will show 1.60 bonus's as you got a bonus and I will tell you this I got 2 bonuses on the run where it paid zero amount (piggy bank bills) and it took over 100 to get them which some people might say well that's gambling... no that's ripping people off. They should pay minimum amounts for bonus's and make it fair time to get them otherwise what is the point in getting bonus's which is what people play for. Take my advice people and stay away from this site and ladbrokes as they are the same online company paying you winnings and taking your money. This is a scam online by these company's so you have been warned and I hope the gambling commission investigates them properly.
david walker
17 November 2021
Comment from uk.trustpilot.com
Bet365 Got to be the worst betting app going, always down and Won't let you login, all the money Bet365 make and can't sort their rubbish app out ???
David
17 November 2021
Comment from uk.trustpilot.com
As soon as you win a few bets or place higher bets they cancel promotions and stake restricted you. Garbage bookie
Diana S
17 November 2021
Comment from uk.trustpilot.com
Wouldn't even bother giving it 1 star! It's all take take take, you'll never win, and there's never any promotions for existing customers
Brian
17 November 2021
Comment from uk.trustpilot.com
Great website, odds are good. Their enhanced specials make them better than rivals
Steve W
28 September 2024
Comment from uk.trustpilot.com
Just opened an account and placed a bet . It was suspended straight away pending verification for KYC which is fair enough. 24 hours I’ve heard nothing I contacted the company who said they have received my documents. Why is it so slow .
Just opened an account and placed a bet . It was suspended straight away pending verification for KYC which is fair enough. 24 hours I’ve heard nothing I contacted the company who said they have received my documents. Why is it so slow .