Mr.play PLAYER REVIEWS(368)
Lee Lobs Caldwell
12 October 2024
Comment from uk.trustpilot.com
Absolutely disgusting ! Can wait over 30 minutes for a bonus for it to pay pittance how they get away with it is beyond me one of the lost unfair casinos around just avoid it!
Anon
03 October 2024
Comment from uk.trustpilot.com
Closed account with 6000 in it. Fake live chat. Emails bounce back from their fake servers. Avoid this casino at all cost. MGA should remove their license.
Maurice
01 October 2024
Comment from uk.trustpilot.com
As a person living in Dublin I’m extremely disappointed with this company which markets itself as an Irish bookmaker.I requested a withdrawal of a small sum of e177. Needless to say it was refused due to nonsensical wagering rules on their casino. I’m a punter not a casino player.If they can’t make small refunds quickly they should get out of the game altogether and leave it to betting companies who appreciate their customers.AVOID AND SAVE YOURSELF NEEDLESS HASSLE.
Fraser
01 October 2024
Comment from uk.trustpilot.com
Sent me an offer that I am not eligible for and didn't inform me. Tried to place a £10 bet and rejected.2.5% deposit fee and a £1 withdrawal fee. I lost money without even placing a bet.Avoid.
Torben
04 September 2024
Comment from uk.trustpilot.com
MRPLAY is a huge scam casino!!! I win 14.000 and when I tried to cash out, I had to wait 48 hours, when I checked today they blocked my account because of “suspicions if I was the player on my own account?” Like what, I gave driver license and everything but they just refunded my cash-in, and banned my account! Huge scam casino!
Richard Smith
27 August 2024
Comment from uk.trustpilot.com
I signed up for an account on MrPlay.com with the intention of claiming their advertised £15 free bet offer. However, after placing a qualifying bet, I discovered that bonuses had been disabled on my account.I contacted customer support to inquire about the issue, but unfortunately, they were unable to reactivate the bonuses. Due to this experience, I cannot recommend MrPlay.com to others seeking to utilize their promotional offers.
Paul Philp
27 August 2024
Comment from uk.trustpilot.com
This is basically a pay to lose app!!!!! It's absolutely disgusting and a dirty con that they charge you to deposit then charge you to withdraw!!! And if that's not enough the odds are ridiculously low!!! You'll pump in a few hundred without a single bonus on absolutely anything!!! And if you do very rarely get lucky and win £100 or so you'll have to pump in every penny of that before you win a single thing again!!!!! This is by far the worst app out there right now seriously I strongly suggest staying clear!!!!!!!!
Christopher Procter
22 August 2024
Comment from uk.trustpilot.com
Opened an account depositing was not a problem, requested a withdrawal. Sent all ID required and wanted a signature from me to give permission to my partner to use my card. Once given this kept asking for us to write again as signatures don’t match. Sent both our passports bank cards etc and still not enough to issue winnings. Don’t trust these scumbags they will take all your money and not pay you out. I honestly believe anyone who leaves good reviews are fraudulent creatures who work for this scamming company. PLEASE MAKE SURE YOU READ ALL THE REVIEWS BEFIRE SIGNING UP!!! Luckily they closed down the account for telling them what we think of them.
Sean Cotter
06 August 2024
Comment from uk.trustpilot.com
No problems with them i use paypal for payments and although they charge a small fee money is in my account within the hour sometimes so dont mind paying the fees. I always refuse the bonus and free spins so i dont get in a pickle afterwards which seems to be what most complaints are about
Jacob
28 July 2024
Comment from uk.trustpilot.com
I don’t get why everyone’s rating them 1 star, I’ve never had a single problem at all with this company, I’ve won over £800 a few times and withdrew it and it’s came either the same day or the day after, one of the best sites I’ve used
Kec Row
16 June 2024
Comment from uk.trustpilot.com
never had prob with them withdraws are instant yer casino not that bad I’ve lost more then I’ve won but it’s just bit fun for hour or 2 can’t win every time never had any hassle from them yer chard little fee to deposit and withdraw seen other sites charge a lot more
Robert New
13 June 2024
Comment from uk.trustpilot.com
Absolutely disgusting don’t even deserve one start the robbing c. U. N.
Deborah
03 June 2024
Comment from uk.trustpilot.com
Never join this site you do not win anything
Jamil Meiers
30 May 2024
Comment from uk.trustpilot.com
I can't believe how badly mrplay treated me. I invested $4,500 and everything seemed fine at first. But then, when I tried to withdraw my money, they just stopped responding. It's like they vanished into thin air. I'm beyond frustrated and feel completely helpless. How can a company be so heartless? It's been weeks, and I still have no idea what happened to my money.Every recommendation from biprofit tech,,has paid off. I’ve gone from financial stress to success!.
Ian Marshall
25 May 2024
Comment from uk.trustpilot.com
Can't win a bean on this site just rinses you dry never get bonuses on any game avoid if you want to win go elsewhere
Daniel Ardley
24 May 2024
Comment from uk.trustpilot.com
It seems I am not the only person that has had their money stolen by this shambolic outfit. I've sent all the documentation over 50 pics in fact and they've just closed my account down for 6 months because I said Id never use them again but still insist that I need to send extra documents. I've been getting daily emails from them but there email address is set to no reply, leaving me no way of sending the extra documentation because I can only contact them through the contact us page, which of course does not allow you to send pictures. Save your money and your time! I got the details of offers from OLBG whom which is making me question the authenticity of this site also!
Susan
04 May 2024
Comment from uk.trustpilot.com
I shouldve known mrplay was too good to be true. the slick website and hyped-up testimonials blinded me to the TRUTH - this is nothing but a well-designed SCAM. they took my $8,100 investment and VANISHED into thin air. No trace of where the money went or if ill ever see it again. Im devastated and SO ANGRY..!
Holly Wright
03 May 2024
Comment from uk.trustpilot.com
I almost didn’t play with Mrplay because I read the reviews first. When I did play, I found a really good casino! Even if you don’t win enough to withdraw, you win enough to play for a while instead of some casinos just taking without winning a thing. When I did have a win worth making a withdrawal I was worried because of what I had read, but my very first withdrawal was in my account in 2 days. They also do have live chat and it’s very quick, I am in New Zealand so I’m not sure if that makes a difference.
Consumer
29 April 2024
Comment from uk.trustpilot.com
Don’t usually leave reviews but STAY AWAY, I withdrew an amount of £20 and £30 on the 26th April 2024 it should be with me within 48 hours. I contacted them and seems as if your speaking to a robot. Please don’t use.
The bhoy
24 April 2024
Comment from uk.trustpilot.com
Left a review a few months ago for mrplay and my opinion has not changed in the slightest. They are - for me, the best bookmaker I have used and will continue to use regardless if I win or lose. At least one free bet offer a week, extremely helpful customer service, withdrawals are almost instant (as I provided all documentation to begin with). This is my genuine opinion about mrplay. I really can't comprehend the bad reviews at all!
SeeBee
19 April 2024
Comment from uk.trustpilot.com
I feel that now, after a good while and well over £900 deposited over around 6 months; now, is the time I leave a review.One word. Farcical.I've never been on a site that never seems to give bonus rounds on any of the slots, for example, Jack and the Beanstalk. An old game from NetEnt. Usually I'd get a bonus out of £100/150 deposit at £1 per spin. Nothing. Barely any wilds. At first I thought it was just a way to lure me and then I'd get something back. Nope. Nothing. Zilch. Nada. And yeah, the site has aged as well as milk. I'm done. No more from me. My advice is to avoid this place like the plague.
Jay Bullock
16 April 2024
Comment from uk.trustpilot.com
RIP OFF FAKE CASINO SCAMMERS!! Soon as i deposited MY ACCOUNT IS BLOCKED and cannot access website or app..THIEVES STAY AWAY FROM MR PLAY THEY WILL TAKE YOUR MONEY AND BLOCK YOU…
MW
02 April 2024
Comment from uk.trustpilot.com
Terrible website, looks like it was made by an amateur about 20 years ago. Awful jpeg of a poker chip with white edges spins on the screen, giving an incredibly amateurish vibe. Also, you are charged for depositing to your account. I’ve never seen that before! Customer service is also atrocious. When there are countless bookmakers in the UK, it really begs the question, why would anyone ever use Mr Play? Just don’t. Worst bookmaker I’ve ever experienced by a wiiiiiide margin.
Maris Vuc
01 April 2024
Comment from uk.trustpilot.com
So, thanks to Mr.Play who dealing with my withdrawal more than 5 days instead of 48hours they promised in their *terms and conditions. Lovely Easter for myself thanks to Mr.Play again. And no answer still. But you, who ready to play with some money always welcome!!! To deposit money it takes 2 minutes...This is everything you need to know about fair gambling.
The bhoy
27 February 2024
Comment from uk.trustpilot.com
Don't listen to these bad reviews. I'm a gambler been with dozens of bookies and they pay out literally within an hour. 20 mins once. Show them the docs at the start and your good. Genuine honest opinion about this casino. You win, you lose. We all know what we're stepping into.
Paul Philp
20 February 2024
Comment from uk.trustpilot.com
Over the years I've played a lot of casinos and this is by far one of the worst!! It screamed red flags from the beginning!! When i tried to deposit money it kept saying "a problem occured" then all of a sudden it took my money 3 times!! It's very glitchy and buggy and keeps freezing!!! £120 in and I've only had one bonus that only spat out £20 😂 absolute joke of an app I wish I read the reviews before even bothering and I'm pretty sure they're connected with MR Q which is currently under investigation!!!!!!!
Lock
11 February 2024
Comment from uk.trustpilot.com
Biggest win out of £100 staked was £6. Again should have read the reviews. This site is unbelievably predictable at losing. Got the bonus on fishing frenzy and won £0. Never known it. Then you read it’s connected to Malta and question the authenticity of the casino. Don’t waste your money. Stay off.
olve stord
23 January 2024
Comment from uk.trustpilot.com
the newest way to get scammed and angry in the first 10 mints stay away danger
I.A Bisset
16 January 2024
Comment from uk.trustpilot.com
I wish I had read the reviews of this company before signing up! They take a % on all deposits and withdrawals and won't let you withdraw until you have uploaded every bit of personal data in unlikely photographs, each being rejected for spurious reasons. Literally no other site does any of these things to their customers. I wonder if I will ever get my winnings from them.
Marian GANNON
13 January 2024
Comment from uk.trustpilot.com
Don't attempt to try lodge money with this crowd.. they steal your money and details
Liam Moore
04 January 2024
Comment from uk.trustpilot.com
Don't trust them all they do is steal your money read all the reports first something I didn't do and now they conned me put of loads of money you'll not win at all site needs closing down definitely wants reporting account now closed thank god absolutely scumbags
Anthony Landers
03 January 2024
Comment from uk.trustpilot.com
Played 1000 and still never won not even a bonus
Chelle
31 December 2023
Comment from uk.trustpilot.com
450 pounds on one game and not a single feature disgusting
Travis Warren
23 December 2023
Comment from uk.trustpilot.com
ripped me off 3132 dallors when i put alot of money in this sight i just want my money so sick someone help
Jinn
20 December 2023
Comment from uk.trustpilot.com
Probably the worst casino and bookie I have registered with. Withdrawals take forever and their site is awful slow. Literally, any previous negative reviews are spot on
Sam baker
05 December 2023
Comment from uk.trustpilot.com
Avoid like the plague this site and there network sites are on the edge of being fraudulent. Never known so little payouts. Game interruptions. Logs you out all the time. They flood you with emails about offers everyday but you’ll never win of them. Safer gambling is a joke. And to top it off after months of spending thousands with minimal if not any withdrawals they will close your account because one the accounts was linked to an account that was self excluded 6 months ago. Shame they didn’t close it on day 1. Don’t be a clown like me.
Jessica Whittock
02 December 2023
Comment from uk.trustpilot.com
Where do I find what game I have free spins on??
NorthSurrey
18 November 2023
Comment from uk.trustpilot.com
No I shouldn't have to take a photo of my face for £50 pay out. Humiliating
Richard Davis
03 November 2023
Comment from uk.trustpilot.com
Where do I start...I played for weeks no problems and finally I won. Or did I?As my withdrawl is still processing since 26th October on 27th October they wrote to me saying all documents ID a.d everything they needed was verified and all was good to go.Today I get live chat asking me to verify documents again. I sent over SS of the chat I had on 27th saying everything verified then they come back with another excuse.What's worse is they charging me £10.74 to withdrawl and its been 8 days processing.Once I'm paid I will delete account and never use again.Live chat pointless they tell you everyday they will email you back since this withdrawl I had 0 emails.Take your money elsewhere and don't fund this place unless you want to wait weeks possibly years for a payout
Rob
31 October 2023
Comment from uk.trustpilot.com
On the plus side, Live Chat is answered promptly (not that they'll be able to help you with much) and my withdrawal was eventually honoured (after 8 days), but I found many issues with this book. The biggest annoyance was the withdrawal process. I don't have an issue with providing verification documents, but to request a photo of you holding your ID AND bank card is ludicrous and just gives them an excuse to reject your documents for being 'blurry' or 'low quality'. Not that they will bother to tell you this until you chase them - the documents are simply removed from the portal. It's hard to come to any other conclusion than they are trying to make it as difficult as possible to withdraw any of your money.And you'll be lucky to have any money to withdraw in the first place. Not only are the sportsbook odds terrible, you are charged to deposit AND withdraw and can only withdraw in whole £'s, so say you have £29.99 in your account you'll lose £1.99 of that. I actually had a small bet in the casino to take my balance slightly over £30 on the basis that I would have lost the money anyway.Speaking of the casino I'd had a win on some free spins, but immediately gave up on the WR on realising they were taking real cash rather than the bonus balance. I also did not receive one matched sportsbook offer - which was slightly misleading when it specifically referred to 'today's offer'.As others have said, the website is terrible. Aside from the performance, you will frequently be directed to 'Error! Page not found', or a bonus link bearing the legend 'UNDEFINED'. Surely all those deposit fees could go towards some beta testing?It is hard to see how this book will last long when there are so many better places to go.
AngeD
29 October 2023
Comment from uk.trustpilot.com
Garbage reject your bets with plenty of time to place. Garbage site I wouldn't play here again.
David Muir
26 October 2023
Comment from uk.trustpilot.com
Worst betting site ever ! Charges on all transactions and shady dealings with the bonuses. Avoid !
Matthew
26 October 2023
Comment from uk.trustpilot.com
It will literally take thousands off you regardless to your stake, unless you can afford to lose all your money on a weekly basis, I'd seriously avoid
George
22 October 2023
Comment from uk.trustpilot.com
To be hounest don’t know what all the negative comments are about I deposited 20 pound and won 300 withdrawn they requested documents I submitted what they required at the withdrawal time took less then 24hours great bonus pay outs overall a brilliant casino 10/10
Callum Mcdermott
13 October 2023
Comment from uk.trustpilot.com
Casino seems good, lots of bad reviews tho. I have currently got a withdrawal request for £600 so will be back soon to let everyone know wether it’s legit or not!
John Hodgson
29 September 2023
Comment from uk.trustpilot.com
Mr play freespins always say there is a problem so you never get them total con
Chloe Fell
27 September 2023
Comment from uk.trustpilot.com
Terrible site scam
Kamal Huseynli
21 September 2023
Comment from uk.trustpilot.com
The site is having difficulty in paying the money. I haven't paid your 50 euro money for more than 5 days. They keep you waiting. I don't understand. What is the reason why they don't pay?kamal045
Marcus Marshall
20 September 2023
Comment from uk.trustpilot.com
So far so good not sure why all the negative reviews sounds like sore losers to me opened an account yesterday withdrawn £1950 in my bank the next day and I’ve got 2 other withdrawals pending for £250 and £150 will update when I receive customer service is brilliant a good site all round
hkn
22 October 2024
Comment from uk.trustpilot.com
I deposited 500 pounds. I tried to bet. They directly sent me to traders. it is an absolute joke.
I deposited 500 pounds. I tried to bet. They directly sent me to traders. it is an absolute joke.