Netbet PLAYER REVIEWS(1280)

Barrie taylor
06 May 2023
Comment from uk.trustpilot.com
1 week and still waiting for withdrawal absolutely outrageous behaviour avoid at all costs

Dale
06 May 2023
Comment from uk.trustpilot.com
Been waiting for last 4 days for my winnings, had so many exchanges with the team. And all I get is that they are experiencing high volumes of transactions.Bank hadnt released fundsNot sure if theyll pay out or when.AVOID AVOID this company

Olly
05 May 2023
Comment from uk.trustpilot.com
Like the reviews below. Still waiting for a withdrawal made 4 days ago. Stuck on pending. Different answers from all support staff. Pay what is owed. I would be interested in seeing if people could update their review once theyve been paid out so I can get an understanding of the time frames. I am beyond fed up and frustrated.Update:Likewise mine has been processing for 5 days nearly. Told its volume of withdrawals and bank times. Sounds like excuses but Im hopeful we will get them soon.

adam middleton
05 May 2023
Comment from uk.trustpilot.com
used to love this casino but.the withdrawls used to be so fast on here within an hour sometimes now they state 2 to 24 hours and even after its long passed 24 hours still no withdrawl sent you need to step up your game like other casinos that pay almost instantly. also customer service are like a bunch of robots same cut and paste awnsers all the time. just like the cut and paste robotic replies to everyone else on here lol.update. withdrawl as now been sitting on processing for the past 13 hours live chat claim they are waiting for their bank to send the funds lol seriously 13 hours what bank are you using

Barrie taylor
04 May 2023
Comment from uk.trustpilot.com
Absolute shambles of a company still waiting 6 days for a withdrawal to process and keep getting told it will be tomorrow its a joke

Darshan patel
04 May 2023
Comment from uk.trustpilot.com
Have been with Netbet for years and havnt had much of an issue.However after a max win on 29th April it seems Netbet doesnt want to pay out! Typically when withdrawing money pop up message coming all money will be process in 2 to 24 hours but it's almost 6 days passed they don't have processed the payment.when I talk in customer service in morning they saying it will done today, than I message in evening they saying bank haven't release the payment due to high volume of transaction they everyday lie.i don't know whether I receive the payment or not.its proper fake company they not paying money to any one.i am just waiting for tommorrow otherwise I am goin to resolver team.i really frustrated with these.

David kimpton
04 May 2023
Comment from uk.trustpilot.com
I have never had one problem with netbet and all withdrawals have been received within 24hrs but this week its very different,I only have a mere 78 due yet this is the 4th day I've been waiting for it,I've emailed with no reply as yet,I've also been on live chat to various agents over the last 3 days and each one gives me a different story,1st agent saying they have a very high withdrawal count going on so wait your turn sort of thing,2nd agent telling me it will be in my account by the morning at the latest,it wasn't!,3rd agent saying its been processed so just wait for your email confirmation of as yet I have not received,I'm finding this all highly suspicious on there part,it's as if they want to hold onto the money for as long as possible or maybe they've run out of money! Who knows?,whatever the reason I feel its bad business and is severely lacking compared to others I have used in the past,unibet puts it in my account literally within 5 min and no more than an hour so why is netbet so complicated? It's all very fishy to me and unfair to their paying punters who certainly deserve a much better service than they are getting,I hope things get better sooner rather than later

Alex
04 May 2023
Comment from uk.trustpilot.com
Have been with Netbet for years and havnt had much of an issue. However after a max win on Sunday 30th April it seems Netbet doesnt want to pay out! Typically when withdrawing will get payment confirmation and funds the next day but its been 5 days and had no confirmation at all! When contacting through live chat they have a templated response.Its seems theyre fine paying out small wins but bigger ones they wont and are still holding on to my money.PAY IT OUT

dave blackburn
04 May 2023
Comment from uk.trustpilot.com
Really enjoy playing netbet I have agrofobia and mental health so just gives me something to do thay have also set me a deposit limit of £47 a month witch is helpful of them sending this from my partners Google account my names jody 🤗 my case references is 06302214

Levi
03 May 2023
Comment from uk.trustpilot.com
Absolutely fantastic customer service. The online agents are so helpful and kind. 5*****

Darshan patel
02 May 2023
Comment from uk.trustpilot.com
I like these company.but I don't like withdrawal process I am waiting from the last 3 day for my withdrawal I hear different answer from all.otherwise it's good company for betting.netbet have to do faster payment to all customer.

Carol Ayres
29 April 2023
Comment from uk.trustpilot.com
Exceeding customer service expectations for me … I feel netbet is a great casino .. I’ve played on many sites and had lots of problems from withdrawals to depositing and so on .. but netbet I have had no issues at all .. everything straight forward .. give them all the correct documentation and you have no issues at all .. I think LUKE , Hazel and the rest of the team are great .. always happy to help and always polite !! I love using netbet and will continue to tell my friends and family members about it ..

Megan
27 April 2023
Comment from uk.trustpilot.com
I opened an account with this company, and deposited money. I was given 25 free spins on 2 games so I played them and won roughly 5 from them. When I went to play another game it said I had no funds, my deposit was gone without me placing any bets! I done a live chat with John and he told me that Id placed 2 bets, which was incorrect, I hadnt placed any real money bets yet. He asked me to show him proof via my bets option on my account, so I showed him a screenshot and a screen recording to prove that no bets had been placed yet. He then sent it to the technical team and said Id hear back. I heard nothing! So I went to log in and theyve closed my account!! So I live chatted, again with John, and he told me that the technical team agreed that the bets had been placed, which they had not! As I showed with proof! And my account was closed because my email address contained my childs name!! Absolutely disgusting way to treat a customer, especially a new customer! Id have happily played often on their site if this hadnt have been my first experience, I want my money back and an apology also. Not a chance Ill use this company again or recommend to anyone.

Christie Ray
23 April 2023
Comment from uk.trustpilot.com
Despicable... sign up and try and sign in, it says "there's no account under this email". I then try and sign up again and it says "there's already an account under this email address." Try and email them and it's literally impossible because there site is so bad. Well, there goes my info to a 3rd party.

David B
20 April 2023
Comment from uk.trustpilot.com
Hello everyone!I just wanna tell how I feel about this Netbet casino ,site.This is brilliant!The games , the staff , everything.A lot of promotions, free spins .You are just play for fan , don’t play under control .If Netbet staff see this review, I wanna say thanks for help ( Luke )Kind,friendly,helpful person!!I just give you 5 stars because I can’t find anymore.😃Have a lovely day for everyone!David

Lewis
20 April 2023
Comment from uk.trustpilot.com
Took lots and lots repeated deposits, i complained to them as thier site is rigged. stay awayEDIT* I did contact you by email NETBET, many weeks ago and you finally replied and basically said nothing you can do, look at all your REAL reviews. So many people cant be wrong

Brandon Berridge-Lishman
20 April 2023
Comment from uk.trustpilot.com
Fantastic Customer service from Chloe ! Great use of WhatsApp ! CHLOE you are amazing and very polite !

FR
19 April 2023
Comment from uk.trustpilot.com
Really good customer service! Great games and an easy website to use. Highly recommend.

Quint
18 April 2023
Comment from uk.trustpilot.com
I have real difficulty believing your excellent rating. I'm guessing you must get all negative feedback removed. Sums up what a farce this site itYou have limited me to just 10 a month deposit limit. No I don't need saving from myself. Don't bother telling me to contact you. The decision has been made by higher up people Anyone who believes your false rating will soon realise how bad you are

Bev Kaywood
16 April 2023
Comment from uk.trustpilot.com
absolute joke. everyone knows only sites really win. However, small stake player like myself 40p a spin and every spin but 2 lost. over 80 consecutive losses. now that isn't random. contacted support asked for licence number, because I believe that the games need testing independently because nobody is that "unlucky" they won't give licence number. why wouldn't a legitimate company supply the details? 1 star, is 1 star too many. should be an option for zero. not a sore loser, lose more often than not, but gameplay is horrendous on this site because there is NO RANDOM. none

Justyna Gladysz
15 April 2023
Comment from uk.trustpilot.com
Thieves and scammers.Few videos posted on You tube so if someone interested how rigged games this sh## site has go a have a look.Dirty scamming rats.Dont belive this fake rating on here most of the reviews are paid for as this site is offering awards for giving a good opinion on here.Highly recommend to avoid those cheaters.I will make a review every day to make sure this rating finally show the actual quality of this site.

Savvas Iosifides
15 April 2023
Comment from uk.trustpilot.com
Very helpful, reply promptly and very polite. Above all, issue was sorted very smoothly and easily!

Marian Apostol
10 April 2023
Comment from uk.trustpilot.com
Everyone's speaking about their customer services! But what about what they are selling? I'm talking about slots of course! Their lower rtp ever from casinos online ever! What are we talking about customer services? Of course they are OK when they are being paid for watching every move your making on this s...t site? Games are lagging, some games not even opening! I'm using one of the fastest phone on the market so I won't say it's my fault! There are plenty site out there people Don't lose your money with this website!I just thought I would give them a chance but it was the last time! Minus zero star from me !

Antons Pizans
07 April 2023
Comment from uk.trustpilot.com
Great support service!

James
06 April 2023
Comment from uk.trustpilot.com
Excellent customer service. Enquired about an issue I was having. They told me what to do and it was solved very quickly. Love the acca offer they have on at the moment.

Mark
06 April 2023
Comment from uk.trustpilot.com
Signed up no one online and would only let me pay 2 at time joke waste of time

Ninona
06 April 2023
Comment from uk.trustpilot.com
Even one star is a lot for that casino.Absolutely disgusting scam .After I deposited 20 pounds and playing with £11 the casino suddenly sent me notification that I reached my limit and blocked me from playing .I closed my account and wanted to withdraw that poor £9 ,but mission impossible..don’t recommend this casino even to my enemies! Stay away if you don’t want to get the the edge of nervous breakdown… hundred times I sent my documents and always they refused to verify my accountI went to Resolver and the poor £9 were deposited in 20 minutes into my account ..The Resolver is a great alternative.. very helpful and fast solving any problems with any casino.. I recommend it everyone who has got problems with withdrawal to turn to the Resolver .. Brillian as The Trustpilot ! ThanksMy £9 were paid ,I closed netbet account .. you can remove the review any time ,nothing to do with that casino anymore

PA
05 April 2023
Comment from uk.trustpilot.com
As if you're really rated 4.3 hahahahaYou made me wait weeks after I'd sent in my documents and finally you set my deposit limit at ten pounds a month hahahaha. Don't insult me and don't reply about safe environment, responsible gambling rubbish, I'm an adult and won't be dictated to by a tinpot online companyYou're an embarrassment of a company and anyone giving you 5 stars needs to give their heads a shake

Dermot Hand
04 April 2023
Comment from uk.trustpilot.com
Absolutely brilliant help today and very understanding and very friendly to chat to would definitely recommend to others

Peter
01 April 2023
Comment from uk.trustpilot.com
Had a limit set of 17 pound by the site . Pathetic . Asked to close after 1 day . No need to respond as you will probably copy and paste this .Hi. I'm really sorry to hear that you had a negative experience with NetBet.We prioritize creating a safe and responsible environment for our players, so we automatically set appropriate limits for player accounts based on the information provided in our registration questionnaire.To better understand your query, please send us an email at ******** with your NetBet account details. Our team will be happy to assist you and work towards resolving any issues you may have had.Thank you for taking the time to reach out to us and we look forward to hearing from you soon!

ryan avent
28 March 2023
Comment from uk.trustpilot.com
Over 95hrs and my withdrawals are still in a pending status, not even processed by the netbet team.... there site states 2-24hrs for processing when verified (This is clearly a lie / false advertising) and there lack of communication is ridiculous.I have contacted them multiple times and all thay say is there waiting on another department, no information and they refuse to provide any ETA.... This isnt even my first withdrawal, I'm fully verified so there should be no excuses or isses.Note: I have already emailed your team, all they do is say its still in processing and it will be escalated.... considering it was escaleted three days ago via chat and they still have not provided any information, or estimated time till completion they were not helpful at all.Case: 06162168

Jag Khaira
28 March 2023
Comment from uk.trustpilot.com
Was on chat with someone called Luke, he cleared up my concerns and made this whole process easy and transparent. High level of care and great service from him!

Nina Kovandzhiyska
27 March 2023
Comment from uk.trustpilot.com
Very strange casino .. after 11 pounds they stop me from playing ,because I reached the limit .I didnt put any limit .. I can see the other gamblers had the same problems .. I should believe them and never would open account with this casino .Very irritating In the same time I can deposit as much as I want ,but not playing .. The strangest casino I have been played

okashino
26 March 2023
Comment from uk.trustpilot.com
The customer service was excellent, and thanks to them, who gave me a first deposit bonus, I was able to quadruple my initial deposit and make a significant profit. Thank you very much.

Stella
24 March 2023
Comment from uk.trustpilot.com
Very good xxxxxxxxx

Guest
23 March 2023
Comment from uk.trustpilot.com
I've only just joined, got plenty of money but after 11 they stopped me playing saying I was up to my limit , crap casino.

Whittaker
22 March 2023
Comment from uk.trustpilot.com
My dispute was quickly resolved wihtout any issue.

GCM
20 March 2023
Comment from uk.trustpilot.com
I don't understand the method here at all. They put a deposit limit of 230 a week on my account which is fine. I deposited that amount and was playing. I was at 118 and a message came up saying 'you've reached your loss limit for this month'. It didn't even let me see the result of that game and still took the 8. What is the point of putting a 230 limit on the account then stopping my play when I haven't even used it? I've withdrawn the 110 I had left (after it took the 8 and didn't even complete the game) and I'll be going elsewhere. The logic makes no sense

C C
10 March 2023
Comment from uk.trustpilot.com
Very friendly and helpful customer service. Very polite and professional!!

Carol Ayres
08 March 2023
Comment from uk.trustpilot.com
I like Netbet its got lots of games and great rewards .. loads of bonuses and great customer service !!

Marcel.P
07 March 2023
Comment from uk.trustpilot.com
I like netbet because it offers many games, more than most of the casinos in the UK. Loyalty shop is cool as well, and I had a very good contact with customer service. Angela was very polite, fast and helfpul. So I would recommend.

Simon
03 March 2023
Comment from uk.trustpilot.com
As per the majority of the reviews here, not what it says on the tin, a/c opened and first deposit made but no free bet received as per the welcome offer.Email message sent via the online help centre but no reply.Looking at every netbet response to poor reviews here - "please message us again with your a/c details so we can look into this further" - no, I won't waste my time chasing what is a free bet owed by this company as the reviews here tell you that would be a waste of time.In comparison, as someone with practice of many accounts and online since 2005 this is the first time I have experienced this, it is poor practice and service.

leon holland
26 February 2023
Comment from uk.trustpilot.com
Amber very friendly and understanding quick to resolve my issue

Customer
26 February 2023
Comment from uk.trustpilot.com
Refused to give me bonus winnings from spins because they need ID, but will happily take my money. Deposited 10 and wasted in 2 minutes. No bonus rounds, dead spins.

Ciara
26 February 2023
Comment from uk.trustpilot.com
answered very quickly, friendly advisor and satisfied my query without fuss

customer
26 February 2023
Comment from uk.trustpilot.com
Worst casino ever played. Money was frozen in the middle of the game due to loss limit or something.... LOL.

Laura Deeman
22 February 2023
Comment from uk.trustpilot.com
Used to like gaming on here, as they sometimes gave a little extra through promotions and bonuses meaning you could play a little longer, however they now offer nothing at all.

Lokesh Kumar Dwivedi
18 February 2023
Comment from uk.trustpilot.com
One of the worst company .. poor .. no win loss loss and loss. Suckcs money ..Slots dead .. live gaming no win. Total loss.

sombatone raci Inka
17 February 2023
Comment from uk.trustpilot.com
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Bradley
06 May 2023
Comment from uk.trustpilot.com
I understand theres a delay in releasing funds but as a big company Id expect these services to be rectified quickly. This is a rare occurrence and Ill be patient because we live in a real world and things like this happen. Im awaiting 410 in withdrawal I just hope it doesnt take too long. Rest assured I will still deposit on this site :) keep your head up staffUpdate - Just had confirmation my funds are on the way to my bank all issues have been sorted ??????
I understand theres a delay in releasing funds but as a big company Id expect these services to be rectified quickly. This is a rare occurrence and Ill be patient because we live in a real world and things like this happen. Im awaiting 410 in withdrawal I just hope it doesnt take too long. Rest assured I will still deposit on this site 🙂 keep your head up staffUpdate – Just had confirmation my funds are on the way to my bank all issues have been sorted ??????