Novibet Review

This joke of an organisation confiscated my funds. I challenged them to provide evidence on the terms they accused me of breaching however no avail.
I've had freinds in similar situations and freinds who were restricted to 0.09 per bet.

Would like to visit there office and speak with somebody in person who wouldn't be able to wiggle out of tough questions however it seems they're based in Greece, may pay them a visit when I'm next over there.

Stay clear from these cowboys, suprised they still have there licence.

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Costumer service is poor and if you play the offers that are advertised you will get stake restricted quickly. Think the minimum asked from a bookie is to be fair and not punish costumers for winning. This is somewhat balanced by good offers and some of the best odds you get for a bookie. But like I said, if you start winning you will be stopped without explanation.

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I have probably verified my account more than three times with them, on the app, in the browser and by email. last thing was the account is now absolutely fine to be used and completely verified.
and when I did a withdrawal they again asked me proof of my paypal (in order to verify my account it said lol) unbelievable! and somehow funny lol
once I receive my withdrawal I will close my account and go elsewhere.

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Absoloute poo dont waste your time robbing barstools and the customer service is fast but ineffective absoloute joke

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DO NOT USE THIS COMPANY!!!!!!

After 2 weeks of using this company I can safely say they are the worst platform I have ever used.

They advertise ( even email ) that certain events are available for cash out , encourage you to take part in promotions for cash out free bets on in play betting.

Then the second the event starts the black out the cash out option.

When I spoke to live chat about this happening frequently …. the response I got was this …. “ cash out is not available “

I messaged live chat on 6 occasions and sent long messages asking for explanations and reasons as to why they were advertising something that didn’t exist and every single time I just got a one line answer of “ cash out is not available “

They offered no explanation , when I requested their licence number in order to make a complaint they refused to give me it.

Avoid like the plaque.

Also their virtual blackjack experience offers you the recommended strategy…. whilst using this strategy I played 611 hand of blackjack and won only 81 of them.
Yea that is right I lost 530 out of 611 blackjack hands in 2 weeks.

When I asked live chat about this they simply said “ it is luck “

Please do not use this company , they are fraudulent and offer no protection to players and do not comply with the laws that are set out by the UKGC

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Recently signed up to this site, site is OK easy to navigate, but it's the loyalty program that is a scam, it states for every bet of 100 you get points for whatever slot you play (in my case Thai flower) which is 150 so every 100 wagered you get 150 points towards casino points to unlock cash rewards. I wagered 3795.40 to be exact so my casino points should be in the high 2500s, wrong every time I placed a bet 0.50p I got half towards the wagering of the 100. It does not state in the terms and conditions that whatever you bet you half of it goes towards wagering, it's a complete scam it doesn't matter how much you bet whether it be 10p or 2 every penny should count as wagering. Customer services are a joke aswel always talking over you, rude, and they never resolve anything, they always say we will send the information to the relevant department, are they actually customer service because they ain't doing no customer service job, asked to speak to a manager to be told no option is available, think I will refer this to IBAS to get my deposits back because its false advertising and bad customer service, Iam paying for a service that Iam not actually recieving

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Watch out if you get Manos D on customer service – unhelpful, passive aggressive, refused to escalate to a manager and ended up terminating the chat. Couldn't access a free bet that was due. Avoid!

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The site could be so much more if it cared about there customers. Selection of games and providers are excellent and never had a problem with withdrawals.
The problem lies with the customer service and lack of care, rude is an understatment and if you ask about bonuses or rewards you just get told you would get an email if anything available. No VIP account managers to speak to. I lost 5000 in Janurary and recieved 10 free spins at the value of 10p each. (1) .
My other casinos treat you with respect, check that you are ok and offer cashback and decent rewards.
Avoid this casino at all costs until they sort out customer sevice and VIP rewards then it would be worth playing.

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Terrible, help line is a joke!! Avoid at all cost if you value your money

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Literally the worst bookie i have ever came across, please avoid.

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SCAM – Takes deposits no problem then if win they block account and refuse to pay winnings and deactivate account

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Dorinel

I’m very happy with online casino. I have deposited, played, and won. The withdraw process was amazing. They have verified my bank details, and the next day I had my money in my account. Super casino.

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Don’t use this site! Recently staked over 3100 (not all deposits) and they returned me a 3.10 bonus a measly 0.01% of my total investment! Stay as far away as possible! Better sites out there 100%.

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I like the casino side of this site as there is a lot of games to choose from however their withdrawals are painfully slow when other casinos are almost immediate ( within 5 minutes at Leo Vegas ) it takes min 3-5 days

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They closed my account with no explanation whatsoever,after i tried to withdraw my winnings.

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Shocking “Customer service”

My bank card was compromised so I cancelled it and got a new one. I asked the online chat at Novibet how I could update it, received a very abrupt response that the only way to do it is to make a deposit. I thought this was ridiculous but I made a 10 deposit and withdrew it immediately.

They are now asking for proof my previous bank card was cancelled and won’t pay me the money! I sent photographic evidence of my new card as they asked, this wasn’t enough. I made the deposit on their say so in order to update my bank details as that is apparently the only way, and now they won’t pay it back onto the same card I used? Quite happy to take my money! At no point did the person on the chat tell me this may happen or I would not have bothered with them.

Absolute thieves, I will not be using you again and will be advising everyone to avoid.

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I opened the account on after seeing an advert on tv , I deposited only 30 pounds and ended up with nearly 2000. After a couple of days after withdrawing I hadn’t heard anything so connected to there live chat which replied saying I needed to verify my card I thought oh no not one of these , so I did as they asked and within 20 mins my withdrawals had been processed 👍 less than 24 hrs later the money is in my account. I know a lot of people are saying scam but they’ve been top class with me 👍

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I opened the account on after seeing an advert on tv , I deposited only 30 pounds and ended up with nearly 2000. After a couple of days after withdrawing I hadn’t heard anything so connected to there live chat which replied saying I needed to verify my card I thought oh no not one of these , so I did as they asked and within 20 mins my withdrawals had been processed 👍 less than 24 hrs later the money is in my account. I know a lot of people are saying scam but they’ve been top class with me 👍

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SCAM! Avoid at all cost, they won't give you money back!!!

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Clicked through from an ad for quantum roulette, deposited, then there was no quantum roulette. First red flag. Submitted kyc docs, was told it would take 20 minutes, an hour later still not able to play anything (but happy to take my deposit). 2nd red flag. On live chat was told first to send a full page of my bank statement via email (I cropped out the financial information) to which I said no, I'm not giving you my detailed bank account info. Then they said they needed me to send a bank statement rather than a letter from the bank (the document I uploaded literally says that it's a bank statement at the top). 3rd red flag, they couldn't even keep their story straight on why they were refusing my documents, documents that have been accepted at every other casino I've played at. Very sarcastic, totally useless and obviously a scam. They refused to delete my personal data which is obviously illegal so will be reporting them. Let's see if they actually process my withdrawal. Proper dipsh*ts

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Been with this casino for playing slots far longer than any other in the last ten years. Apart from some days of dead spins which is normal, the majority is acceptable. Best part is the instant withdrawal to an e-wallet in my case Paypal. On average two days to answer an email.

I see that some reviewers complain about withdrawals. Novibet like all online casinos have T&Cs and here in particular they state, please send identity documents and wait for them to be verified, BEFORE depositing. I always read these T&Cs before depositing to be sure I am not contravening the rules. In Novibet's case it is labelled KYC (know your customer) before playing. Because I adhered to their rules, it has been plain sailing.

They have a vast selection of slots and work very well on mobile. Promotions some of which are daily, plus an ongoing points accumulator that pays a cash dividend.

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Wish I'd seen these reviews
Verification is a nightmare. Dealing with absolute fools. I'm staggered this organisation have a licence. I've only lost a tenner so not going to cry too much but I've never seen such a disaster.
They don't reply to emails. I have sent 6 in 18 days and nothing. Not one freaking reply
I'm sick of dealing with small companies. There's a reason no one has heard of them

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How come the overall is 4/5 when almost every review is 1 star when people would give it zero if they could. The problem for me has been simple registration. Unfortunately I managed to “register” and pay a deposit through Visa Debit, but having already obtained a picture of driving license and utility bill … they now want a legible photo of the debit card itself. It sounds like a massive identity fraud scam, and when I pointed this out, they simply pointed to the terms and conditions saying that they could ask for these things, and claimed to be complying fully with data protection. Sounds like a scandal in the making, and meanwhile a deposit lost.

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It is really hard to get withdrawals out of this company. Customer service is almost non-existent despite them having live chat, they don't seem to understand half the time what you're saying in simple English. Avoid!

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So far terrible experience with NoviBet, Trying to verify my account is a nightmare and i have already deposited money in and i can't even withdraw my deposit unless i verify my account which makes no sense!? How they are still open is beyond me with the numerous other complaints here.

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Need to admit that this site is one of the worst I've been playing.Its obvious that's gambling is a risk and sometimes you are lucky and win,but on this site luck wont stand a chance as games are rigged.Scamed games which is shown by not getting any bonus rounds during the play.How is it possible for a slot took all your money and dont give you back even 10% from the money you put.Probably this casino forget that there should be profit for both sites and players should win sometimes.When you win on this site be aware of that that if you withdraw the winnings you will never win anything in that casino.Im very often playing on Paddy Power or Betfair and I'm not saying that I don't loose money but from all the sites I used that ones at least gave you something back and they offer a lot of different bonuses for the customers I really recommend those 2 sites.

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As per so many poor reviews mine relates to having to provide extra documents to complete a withdraw, I supplied the documents and finally after 5 days the processed the withdraw, but then it's another 3-5 days until it hits my account, most other websites are between 10 minutes and 2-3 days until it is in your account. I logged a complaint against their dealing of it and why they ask for further verification to make a withdrawl, at first they didn't log it, then when they did they clearly didn't like the fact i had complained and closed my account (I wanted to close it anyway) and quoted POCA proceeds of crime laws as to why they need more verification, this would suggest that their company is operating illegaly because gambling is not a "proceed of crime" all they need to do to comply with anti money laundering law which comes under POCA is to deposit the money back to the same payment method it came from, just like….ohhhhhhhh, any other gambling website does! They clearly make it difficult to withdraw your funds so you end up re-using it and loosing it instead, oh well, jokes on them because I won more that I lost, then they threw their toys out the pram when I complained and closed my account.

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all good so far – withdraw a bit slow but selection of the games is great.

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Simply scam. I'm in the process of going through resolver, IBAS, the glambing comission and then court if necessary

After trying to withdraw my deposit plus 150 GBP in winnings, Novibet has basically taken my account hostage, blocking it and withholding my funds, so far they have provided no explanation whatsoever and no timeframe for a resolution. Their useless support team keep saying they can't comment on security issues and that my case is with the security department (where it has been for over 2 weeks now even though I have already provided loads of documentation of all sorts and that my account was fully verified ahead of any deposit)

So the only thing left is to go to arbitrage and court. I advise everyone else to not let go if you are in a similar situation, and for the rest simply avoid novibet at all costs.

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After enrolling with Novibet and playing on their slots, I won 1000 and after withdrawing the money I proceeded to see what the reviews on Trustpilot were saying about this site.

My elation at winning the money turned to anguish after reading some of these reviews about having to jump through hoops to receive these funds and in some cases not even receiving the money.

Nope that wasn't the case –
I was first informed that the 1000 had been processed and then within 48 hours it was in my account, it was as simple and as easy as that.

With regards to withdrawals at Novibet they're first class and I have absolutely no issues.

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The website of novibet.co.uk is doing the pathetic work I say . They have been cheating me and my friends. I would also get my hands on this
(🟩WwW BTCArbitrage.live) and on other hand they have made me grow a bit in such less time.

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Worst online bookmaker I've ever experienced. They refuse to pay you any winnings. Free bets are impossible and every bet you make is restricted. I find it stunning that the gambling commission is still allowing them to operate

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Wont pay withdrawals without making you jump through hoops and provide countless documents and WAIT!

Its a shame really because the UI is great, but the people who run it are corrupt/

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Total con artists, don't payout withdrawals. Happy to take your money but as soon as you win just throw obstacles in the way till you give up. I've put a complaint into gambling commission as this company should be shut down before someone gets conned out of thousands

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Having looked at the previous reviews I felt I had to write one based on my experience of the site.

I opened an account and prior to being able to place bets or use the casino was required to provided a bank statement or utility bill and a picture of some photographic ID which seems standard for all betting sites.

I used the live casino for a few hours with no issues, deposits were quick through PayPal. I won some money so wanted to withdraw it and having read some of the reviews here was expecting to encounter some issues. I was initially requested to provide proof of my IBAN and SWIFT numbers for my account. My initial withdrawal was then rejected as I tried to withdraw it via a different method than the deposit, which again is fair enough and my own fault. I was advised the withdrawal would be processed within 24 hours however it was done within a couple of hours and in my paypal account instantly after processing.

The site UI is a little clunky and not the best in some menus but overall it was a decent site and only fair to give a good review to counter some of the poor reviews noted.

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Tried to open an account, uploaded the documents they asked for, but they were keep saying that there weren’t enough. It was strange that all the customer service lads were Greeks, so after an investigation I realised that this company is actually based in corrupted and bankruptcy Greece! Stay away from such dodgy sites, if by any luck you win, no guarantee to get your money back. How the hell they an English licence thatssomething for the xfiles

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Tried to open an account, uploaded the documents they asked for, but they were keep saying that there weren't enough. It was strange that all the customer service lads were Greeks, so after an investigation I realised that this company is actually based in corrupted and bankruptcy Greece! Stay away from such dodgy sites, if by any luck you win, no guarantee to get your money back. How the hell they an English licence thatssomething for the xfiles

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Issue with Verification sorted.

Like a few others I had an issue with verification after a win. I suggest you get verified BEFORE you place a bet to stop any hassle.

Sorted my out and the site has best odds.

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You may as well burn your money , rather then blow it on this casino , They constantly make your life difficult , and do not pay bonuses or allow you to withdraw your money .

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Customers experiencing problems with Novibet should act swiftly. Don't wait around for them as their classic behaviour is to stall and frustrate their account holders who want to withdraw funds. The Resolver website can be used to raise an official complaint and subsequently it also allows you to go through IBAS. It's also advisable to put a complaint in with the UK Gambling Commission as they are capable of revoking licences. It's also absolutely worth contacting any consumer protection related media on radio, TV, online or in print, etc to highlight injustices. Sometimes this sort of action can trigger payment and it will put Novigroup on the back foot. The final step is to take legal action and depending on the sum involved, it can be extremely cheap to do. Those who have been cheated out of more significant and higher sums may able to find a representative with a detailed knowledge of the gambling sector. Just remember, all cases should be legitimate grievances. Most of these will likely involve Novibet using unreasonable verification methods/requests or manipulating their terms and conditions to withhold winnings and keep player deposits which creates a lose-lose scenario for the player. Good luck, but remember the most important thing is to take action – don't just do nothing.

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Not sure where these bad reviews are coming from, been nothing but plain sailing and enjoyment since singing up. Got the initial free bet fine, got a random free £5 bet out the blue, verification was smooth, withdraw processed quickly.. and Novigoal is class!

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Plain and simple, avoid this place. They closed my (previously verified) account without a reason or just explanation, voided all of my winnings.

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Passed KYC once opened the account, they asked again couple weeks later, and again later after that!

Played there for about 3 months, about 100 a week, never won more than 40 from a bonus (stakes 80p-2).

Don't waste your time, they only want your money, to win there is hard, and if you do they will make something up to not pay you:)

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Another bookie that after you win make things difficult. They’re happy to take money from my card but when you win they won’t just send money back to the same card, they want to verify your card. Stay well clear of thus firm. They’re not uk based and the staff are very rude and unhelpful

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Just signed up to this site. Had some decent winnings. Uploaded the documents needed. Good communication however I still don't understand-while registering-why they ask how long I have been living at my current address . I wasn't applying for a loan or a mortgage.

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Scam casino slots. Over 100 with no bonus on the same game. Mostly dead spins with bonus symbols constantly on last 2 reels. Always 1 away from making a full line of premium symbols every other spin. RTP advertised on the game as 90%+. My RTP 34%. You have been warned. Stay well clear.

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Best casino ever! By far my favourite for nearly a year now. Got thousands of slots to choose from and unlike other casinos, never had any issues loading any of them. Plus always fast withdrawals and great loyalty program.

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Been playing here a couple of weeks now, good choice of games and a loyalty scheme that adds wager free cash to your account as you progress.Last withdrawal was processed in under a hour via VISA DIRECT meaning I could spend my winnings straight away.

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Been playing here a couple of weeks now, good choice of games and a loyalty scheme that adds wager free cash to your account as you progress.

Last withdrawal was processed in under a hour via VISA DIRECT meaning I could spend my winnings straight away.

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Don't get all the negativity. I opened an account with Novibet and prior to making a withdrawal I uploaded all the relevant documents. I was verified the same day and winnings were in my bank within 2 days. Communications was clear and I had no problems whatsoever.

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