Paddy Power PLAYER REVIEWS(2806)
Iain Fraser
22 May 2024
Comment from uk.trustpilot.com
Excellent promos and great support staff once you get beyond the chatbot
Peter Anthony
22 May 2024
Comment from uk.trustpilot.com
Today I uploaded all my documents ( driver's licence , bank statement with deposit in this scam company , water bill , utility bill ) they just closed my account, I won £400 in a month, now I've lost it. and I also lost my depositThe chat agent Harshitha is the worst help agent I have ever seen. NEVER GAME IN THIS COMPANY, if you win something they will never give it back to you.
Edoardo Muzzu
22 May 2024
Comment from uk.trustpilot.com
On february 2nd 2024 I created my account, played once and I won 10 euro. my account is suspended since then. Now is may 22nd and in the past months I have sent multiple times the documents needed but they did not resume my account yet. Their help centre is a total scam, they have the virtual bot assistance that is very and their real assistance staff is even worse, they schedule a callback to solve the problem but nobody has called me back. This loop happened 5 times and I'm so sick of this. It's not for the money because is a small amount but dont't trust them, they just want to stole your money. Worst experience ever.
Sebastian
21 May 2024
Comment from uk.trustpilot.com
I bet £243 win lose and drow and I only won £12, why did they accept my bet when I couldn't win £185,000 and why didn't it say on the ticket that you could only win £12. Don't buy from them
Carole
20 May 2024
Comment from uk.trustpilot.com
this company is a scam. A deposit was made, account suspended. due to account inactivity money was stolen by PaddyPower , no deposits could be sent to the deposit method as the company does not withdraw on ApplePay itself. 1. If the deposit was made by ApplePay , the withdrawal will only be made to the Bank account by the people from PaddyPower. I couldn't do it myself because the account is suspended2. Proof that the money is stolen by the company itself: 2.1. joseph_johnson532 dog outlook.com money withdrawn 28-Dec-23 10:55:35 Ref: 17037609352 (transaction number) £109.002.2. joesinchipint dog outlook.com 28-Dec-23 10:49:19 Ref: 17037605592 (transaction number) £103.00as you can see the withdrawals are made at almost the same time. And such accounts I have collected on the Internet a lot of people who steal money. when asked where you shared the money, they give you a ticket ticket number: 01895038 ( joseph_johnson532 dog outlook.com ) and that's it, you will not get anything more neither to the mail, nor in the chat, nowhere you will not get help. PaddyPower and Betfair are the same company, they steal your money the same way
Michael Sumsion
20 May 2024
Comment from uk.trustpilot.com
We had an issue withdrawing . . . we waited patiently for advice and finally all was resolved. Thank you Paddy Power.
Simon
20 May 2024
Comment from uk.trustpilot.com
my account was suspended after withdrawing my winnings. i played enough time, made bets. i won 300-400 pounds. i uploaded all the necessary documents, now my account is closed and i can't log in. no access to money. winnings are confiscated, deposit is not given back. NEVER MAKE AN ACCOUNT WITH THIS SCAM COMPANY.
Rebecca Howard
19 May 2024
Comment from uk.trustpilot.com
Really enjoy the huge choice of games from casino to bingo. Customer support have been fast and very helpful to resolve the small issue I had in removing my old bank card and adding my new
Al
18 May 2024
Comment from uk.trustpilot.com
Block my account couldn’t remember password or security question thankfully. Priya got it sorted for is with the card and last deposit very quick Straight to the point. Cheers 😎
Paul Knapp
18 May 2024
Comment from uk.trustpilot.com
Mia was very helpful in responding to my query, I knew she couldn't resolve my issue but has forwarded my request to her line manager & I feel confident Paddy Power will look into the matter & hopefully provide a solution. That's why they're the best online bookmaker.
michael o shea
17 May 2024
Comment from uk.trustpilot.com
Laura you have been beautiful and very polite with all your help, my issue was resolved so quickly top marks on all your help, Thank you ☘️☘️☘️
Kareen Kolster
17 May 2024
Comment from uk.trustpilot.com
I love Paddy Power, they have a lot of good promotions and fun free games, they are trying to make things fun and entertaining. Good job.
Ger Henehan
17 May 2024
Comment from uk.trustpilot.com
I wouldn't even give them one star!! Absolutely shocking customer service. My account had been hacked and €600 stolen through no fault of my own. I reported it 3 days ago and have still had no reply. Its seems that although I'm a victim of theft Paddy Power does not care
Fabio
17 May 2024
Comment from uk.trustpilot.com
The best one wich I play ,I win many times ,great costumer service ,quick widraw directly to your account..good lucky evreyone !
Tomdookie Tomdookie
17 May 2024
Comment from uk.trustpilot.com
Ah just paddy power app is like my friend I don't have my these days 😭👍🫡.. also it's like saving sometimes you win somthimes you lose but I know I'm gonna gett my savings back soon hehe 😂 I hope any
Glen Jones
16 May 2024
Comment from uk.trustpilot.com
Couldn’t of asked fir anything more from Julian and the team very fast with dealing with my issue and sent me an absolutely lovey birthday wished thank you and the team I recommend them very highu
Stuart J Forster
16 May 2024
Comment from uk.trustpilot.com
Fast and reliable service,I did experience problems with funds going in and out but was cleared up by support team!! Brilliant
Pretty Twitches
16 May 2024
Comment from uk.trustpilot.com
I'm not much of a gambler but I wanted to put a bet on for Eurovision. I signed up to Paddy Power, then when I tried to deposit money I was told my account was frozen. No idea why it was brand new and I'd gone through all verification fine. I managed to finally get this sorted. Then was daftly taken in by there free spins promotion. I deposited £5 and used it to get free spins. Thinking on it now I have no idea why. My £5 got me nothing and the free spins are for one specific thing that is glitched. It just keeps crashing and after checking the free spins are only valid for 24 hours. This site is absolutely horrendous and feels especially dodgy. If you want to gamble definitely stay away from this site.
Rosalyn Dunbar
16 May 2024
Comment from uk.trustpilot.com
Had a problem with my card being removed and was helped by Naveen who got me through the process. I was impressed by the security and happy with the outcome. Well done
noel
15 May 2024
Comment from uk.trustpilot.com
How do they get away with it.Slots do NOT payout, completely bloody rigged, and fixed. RTP does not exist on paddy bloody cheating power.ENOUGH IS ENOUGH.WHY ARE THEY NOT INVESTIGATED!!!!.CROOKED BASTRDS. WORST SITE EVER ONLINE CASINO.
Mary
15 May 2024
Comment from uk.trustpilot.com
During the month of March 2024 Paddy Power have been on a mission to completely strip back and limit their (promotional offers). This includes:*5+ACCA insurance- This has been changed to a maximum of €2 free bet return. So even if you put €10 ACCA on and 1 team let's you down you will only receive a €2 bet not the full €10. *2up you win- This promo has been completely removed. Despite paddy power being 'experts' in marketing they failed to inform customers effectively about these changes. *Cash card plus- paddy power decided to remove the cash card system. Allowing customers instant access to their winnings without using a bank account. Paddy power closed this method of withdrawing despite customers having active cards which do not expire until 2025*PP rewards club - Paddy power have limited their rewards club. This has been limited to a maximum of €5 per week. Reduced from €10. *PP wheel of fortune - I won everyday when it first came out. Then it changed to be near impossible to win. I don't bother playing it anymore (stopped about 9 months ago) because it's just a little joke to them. Paddy power already had the worst odds of online bookmakers. They drew customers in with their bells and whistles. Using exciting and unusual promotions and advertising. Unfortunately they aren't even able to these things well anymore. Please use I different bookies to place your bets. Paddy power change the rules as and when they please. You will only face frustration when betting with these gangsters.
Mandeep Kaur
15 May 2024
Comment from uk.trustpilot.com
Naveen was so helpful while helping to recover my login details. He answered every question so accurately. Thank you
Joe
15 May 2024
Comment from uk.trustpilot.com
Allowed me to deposit £500 GBP whilst self excluded. I had a serious gambling problem, I managed to sign up to paddy power with a couple of details I changed which was wrong of me. However the problem I have is that I would have never passed verification, so even if I did win I would have never gotten anything. Luckily I have recovered a bit now and when I look back I couldn't believe the pit I was in, I could not control myself. It was ridiculous that I just handed over this evil company £500 for no reason. If by a miracle I had even won something back when I did this..they would have asked me to verify myself properly. They also take weeks to respond to you. If you are going to be dumb enough to gamble online, use a company that does seem to care about their customers more.
Harry Graham
14 May 2024
Comment from uk.trustpilot.com
Reuben deserves a raise very helpful, beautiful service. Paddy Power are lucky to have him on the team. BIG UP REUBEN 🫶
Shan Fernando
14 May 2024
Comment from uk.trustpilot.com
STAY AWAY FROM THIS PADDY POWER ,BECAUSE THEY WILL SUCKING MONEY UNTIL YOU SALE YOUR WIFE 🤮.Keep clear of these scammers Do not use this scam apps ,Do not use this scam apps . Being with these a few months, I would never ever recommend Spent 90 nothing winning or matching bonuses, only spinning and it’s designed suck your money 🤮DO NOT EVER PLAY -> EYE OF THE HOUR 🤮.FISHING FENZY BIG CATCH EVEN BIGGER 🤮ACTUALLY ANY GAMES IF YOU PLAY YOU HAVE TO SALE YOUR WIFE 🤮. App machine did not win a bean. Also, when I tried to close my account, he said I’ll give me 10 minutes why would it take 10 minutes to close an account? Never win on the free spin wheel as well always 10p scratchcards When you’re winning your bet the cash out is absolutely crap. Please don’t make the mistake by joining this. Please spread the word. This is the worst betting site ever avoid like the plague,Stay awayyyyyyyy Please if you love your WIFE 😂
hiren patel
14 May 2024
Comment from uk.trustpilot.com
It was really good experience talking to one of your agent named preethi..very polite...help me out...resolve my query.Thankyou 😊
trevor krause
14 May 2024
Comment from uk.trustpilot.com
Im new to the betting thing and got a bit lost on betting for tyson to go down in the 1st round ko. Anyhow chat helped me bet and im ready for a big win thanks again.
Kacper Ptak
13 May 2024
Comment from uk.trustpilot.com
After many years of my account being inactive, Kayla helped me out via online chat. We have recovered and verified my account within minutes. Kayla appeared to be very helpful, patient and professional. Would highly recommend getting help via online chat.Thanks Kayla 🙏
Kevin Walker
13 May 2024
Comment from uk.trustpilot.com
Had an issue so jumped on live chat. Kirk sorted it. Top site, good offers on rewards club etc… give em a go.
BOB
13 May 2024
Comment from uk.trustpilot.com
I have held a betting account with Paddy Power for many years. On 6th May I tried to log in to my account but was repeatedly denied access which seemed strange as this did not normally happen - I tried the phone number on their website but was redirected to online. It subsequently transpired that they no longer deal with queries by phone and this has apparently been the case for about one year. Instead online you are initially dealt with by a ‘robot’ who asks personal security questions before passing you onto an agent. After answering security questions I was allowed to put in my original password and gain entry to my account. Straight away I could see that my balance of £84.75 was now showing as £0 which was very strange. On further inspection I could see that someone (not me) had placed a bet of £84.75 to win on a horse that ran three days earlier and lost. Making further inquiries I found out that my e-Mail password had been changed by someone else and I subsequently found out from Paddy Power the changed e-mail address but I am not allowed to repeat it on here. I understand from others that this can be traced but I am not that computer knowledgeable. I am at a loss to know how anyone else has accessed my account number as I live alone and no-one has access to my details - It also does not say much for the security of Paddy Power accounts that someone can just snatch my details and change the account password. I think at this point I should tell you that my normal bets are £5, £2.50, and £1 all each way and I have never ever placed a bet of the magnitude of the one placed by the ‘cuckoo’. Sadly it is now one week later and despite all the information available my account is still suspended and no repayment made. I have been in contact with Action Fraud who have taken the details and issued a crime reference number. Paddy Power have made no effort to contact me since my initial contact with them one week ago. I do feel that the standard for this company has sadly gone downhill and they are not acting in the proper manner. Any prospective customers may wish to read this post before taking further action.
James g
12 May 2024
Comment from uk.trustpilot.com
Fu@&ing crap £1 spins on eye of horus golden tablet meagaways got the bonus paid out £1.26 absolutely disgusting don’t waste your money on here just a bunch of complete scamming tw@ts games are 100% rigged to fill their pockets
lewis
12 May 2024
Comment from uk.trustpilot.com
Chloe in customer service was great, really helpful and covered everything. Very professional job well done! Thank you
Jonathan Cramer
12 May 2024
Comment from uk.trustpilot.com
Really enjoyed an online chat with Harshjot at PaddyPower. I had a complex problem with the way I set my account. The problem was dealt with efficently and with care. Problem solved. Many Thanks.
Kerry Carroll
12 May 2024
Comment from uk.trustpilot.com
Worst site on earth. Quick to take money for a bet. If the horse wins they can't pay out. The past twice I have had to chase payment. It should be instant. Still waiting on £20. Your would think it was 2 million. Keep your money. Or go to William Hill.
noel
12 May 2024
Comment from uk.trustpilot.com
STAY AWAY FROM THIS CROOKED EFFING BLOODY FIXED SITE. SLOTS ARE 100%FIXED, RTP DOES NOT EXIST.ENOUGH IS ENOUGH ,LOSS LIMIT NOW £1.YOU HAVE BEEN WARNED.
bray parker
11 May 2024
Comment from uk.trustpilot.com
helped me get my account unsuspended, helped me with my withdrawal request and was super friendly and awesome about everything,
Consumer
11 May 2024
Comment from uk.trustpilot.com
Account was on hold for about 2 months maybe more and they manage to sort it in about 30 seconds quick with there response
Ian Tears
11 May 2024
Comment from uk.trustpilot.com
The process felt very secure and although it took a while it couldn’t have been done any quicker! Excellent service all round!
n.p.b
11 May 2024
Comment from uk.trustpilot.com
Paddy Power is a great site for all your sporting needs and other things
Eugene Finn
10 May 2024
Comment from uk.trustpilot.com
They were able to sort my problems straight away with little fuss, which is exactly what you'd want when you have an issue with any company
Emil Ismana
10 May 2024
Comment from uk.trustpilot.com
I've been playing for over 7 years, I've never seen what even the smallest jackpot looks like, I've deposited over 100 thousand, the biggest amount I've won was 1000. worst site in England. blow paddy power
Jack Martorana
09 May 2024
Comment from uk.trustpilot.com
I had a bet which was settled as a winner but my account was placed in minus after I'd withdrawn the money (as the settlement was then corrected & my bet did not win).However, as a gesture of goodwill, PaddyPower honoured the bet & returned my account balance back to £0 from minus funds.
Teddie Salt
09 May 2024
Comment from uk.trustpilot.com
Do not use this scam website. Being with these a few months, I would never ever recommend Spent 90 quid on one fruit machine did not win a bean. Also, when I tried to close my account, he said I’ll give me 10 minutes why would it take 10 minutes to close an account? Never win on the free spin wheel as well always 10p scratchcards When you’re winning your bet the cash out is absolutely crap. Please don’t make the mistake by joining this. Please spread the word. This is the worst betting site ever avoid like the plague.
noel
09 May 2024
Comment from uk.trustpilot.com
This is the most crooked , fixed online site ever. Ignore most 5 star reviews, read 1star reviews for a true picture of this bent site, AVOID AVOID AVOID .
Tim Spillane
08 May 2024
Comment from uk.trustpilot.com
Had a problem with my account was put in touch with customer service agent Kathleen who went above and beyond to help me out and resolve the problems very helpful and thanks again
UĞUR ULAŞ KAHRAMAN
08 May 2024
Comment from uk.trustpilot.com
I BET PLENTY O' FISH. THE GAME GAVE ME RESPIN AND BOOST. AFTER THIS FEATURE, I CLICKED MORE THAN 140 TIMES AND GAME HAS NEVER GIVEN THE KEY FIGURE FOR THE RESPIN AND BOOST! VACUUMED ALL MONEY AND FINALLY GAVE ME 1.4 GBP!!!GAME GAVE THE KEY FIGURE AFTER VACUUMED ALL WALLET MONEY!RTP IS NOT RIGHT! THERE IS A TRICK IN THAT GAME!!!
Niall Cullen
08 May 2024
Comment from uk.trustpilot.com
Pooja was very helpful with my query and it was resolved to my satisfaction.
UĞUR ULAŞ KAHRAMAN
07 May 2024
Comment from uk.trustpilot.com
I was waiting Withdrawal from Paddy Power. I could not provide clear information from the agents. Conversation page can close in a short time! During 5 days, missing information. I saw Withdrawal completed from PP Douglas! If an agent told me this is Paddy Power, everything could understand easily. I'm a new customer and the agent should help to new customer for clear understanding of the transactions. Such as PP Douglas means Paddy Power!
Dave Fin
07 May 2024
Comment from uk.trustpilot.com
After 4 months [ £1200 ] invested, not a single withdrawl. Didn't win anything on the online games to warrant a withdrawl.. Random? No.. complete scam...What ever happend to the RTP? I suggest staying clear...
SUSAN HARE
22 May 2024
Comment from uk.trustpilot.com
Hey, everybody. £124.60 has been debited from my account without my knowledge. As my account was suspended I decided to postpone the process and forgot about my account and verification. after a while £124.60 was debited from my account in an unknown direction. In chat to my questions I was only given a reference number 01810567 and the answer will be by email. 3 weeks have passed and no answer. Do not make deposits to this scam company. They do not pay out winnings for several reasons: 1. You will upload documents, you will be closed your account by the business decision of the company. all winnings will be cancelled, the deposit may not be returned2. In chat you will never get help, only tickets on appeal, then complete ignoring. 3. there is no communication in the company with competent people, only operators in chat, which will not solve your problems. SCAM company"My apologies I can see that we've raised a ticket to the concern team they'll resolve your ticket as soon as possible and let you know via email"This is the kind of response you will get regularly in the support chat room. useless agents
Hey, everybody. £124.60 has been debited from my account without my knowledge. As my account was suspended I decided to postpone the process and forgot about my account and verification. after a while £124.60 was debited from my account in an unknown direction. In chat to my questions I was only given a reference number 01810567 and the answer will be by email. 3 weeks have passed and no answer. Do not make deposits to this scam company. They do not pay out winnings for several reasons: 1. You will upload documents, you will be closed your account by the business decision of the company. all winnings will be cancelled, the deposit may not be returned2. In chat you will never get help, only tickets on appeal, then complete ignoring. 3. there is no communication in the company with competent people, only operators in chat, which will not solve your problems. SCAM company”My apologies I can see that we’ve raised a ticket to the concern team they’ll resolve your ticket as soon as possible and let you know via email”This is the kind of response you will get regularly in the support chat room. useless agents