Paddy Power PLAYER REVIEWS(2806)
Consumer
23 April 2024
Comment from uk.trustpilot.com
Been blocked on this site now for a month over turning my games section off , the next day my account is suspended, I’ve used this site for years & being treated like a criminal!!! I’ve been on & spoke with their chat & it’s useless thy put me thru to their specialist team who are also useless I’ve been waiting for an email from pp for over a month now & not heard a thing ! Try treating your customers properly pp because your a disgrace !
Theresa Sloyan
23 April 2024
Comment from uk.trustpilot.com
I just had reason to contact Paddy Power. Using the messaging system Dario helped me and my issue was completed in just a few minutes.
Roy Farrow
23 April 2024
Comment from uk.trustpilot.com
Live casino roulette cheatsI don't know how they do it, but Paddy Power are very clearly cheating on live casino roulette. Perhaps it's the magic ball (which does exist if you google it), but something is clearly not right hereI always play the exactly same numbers and leave the exactly the same numbers out.Just 8 numbers left out (this is 100% true)Out of those 20 sessions the 8 numbers I've left out have come up 47% (when it should average 21.6%). Nearly 1 in 2.Needless to say, ALL 20 sessions have ended quickly and in a loss. Conversely, I have 8 big winning numbers on the board, which have come up 7% of the time. How on earth can 8 numbers left out come up nearly 7 times as often as the 8 winning numbers?????A bunch of cheating scam artists who need to be closed down.
Consumer
23 April 2024
Comment from uk.trustpilot.com
Very friendly staff are reviewing my case as my son spent over £2000 out of my bank while sleeping
Maher
23 April 2024
Comment from uk.trustpilot.com
Paddy Power, unfortunately, is a dirty casino, just a scam. They will never give you any chance to win. They have terrible control of the magnets in roulette. I believe that all casinos are owned by one person, because I have the same dealers in all the casinos of the world. The same people, unfortunately, and I do not know why.
noel
22 April 2024
Comment from uk.trustpilot.com
Thieving crooked bastrds. Absolutely crooked cheating bastrds, pure evil.played blackjack, didn't win a hand, lost £110, how they keep getting away rigging the hands is beyond a bloody joke. Slow dealing cards yet again, dealer 2nd card not turning over properly when I have stuck, I get 20, dealer gets 21 in 6 effing cards, twice in a row dealer got blackjack 3 hands in 4. Only on paddypower does this happen, never on any other site I play on. I don't mind losing but I expect a fair play but with paddypower it's just TAKE TAKE TAKE ALL THE BLOODY TIME.Enough is enough, never play any games on this crooked site again. Regulator just allows this to happen regardless of the complaints they receive. Rtp 99.2% is supposed to reflect the returns to player ,BUT IT IS ALMOST 100%BACK TO PADDYPOWER EVERY BLOODY TIME. STAY AWAY FROM THIS CROOKED EFFING BLOODY FIXED SITE. YOU WILL LOSE YOUR MONEY.
David Mccafferty
21 April 2024
Comment from uk.trustpilot.com
Had a query about a withdrawal on my account which was dealt with and fully explained to me in a matter of minutes. Wish all companies were as good as the agents at paddy power
jack brown
21 April 2024
Comment from uk.trustpilot.com
Customer service is absolutely spot on no faults at all explained everything thoroughly was very polite and helpful i spoke to marcello
Karl
21 April 2024
Comment from uk.trustpilot.com
Best betting site by far and the staff are a pleasure to talk with. They sort sny problems straight away thank you priya
Scott Sparkes
20 April 2024
Comment from uk.trustpilot.com
Had problem logging back in but was dealt with quickly and properly with minimal fuss
Chris Newton
20 April 2024
Comment from uk.trustpilot.com
Very easy to use the app and very clear to read always been fair with me sometimes my horse has fell at the 1st or clipped heals and my money has been refunded .would recomend paddy power to anyone.
Sam Fraser
20 April 2024
Comment from uk.trustpilot.com
If your here trust your gut and use a different bookie, firstly paddy has a lot of issues like not settling bets correctly, never offering cash out when your bets doing good, terrible odds and all their “boosts” are worse odds than normal selection on other bookies.Now for the slots, very easy to tell they’re made for A DEFINITELY house win, if you get a bonus you’ll see how suspiciously bad it is and how little you get (THATS IF YOU GET A BONUS) they never hit no matter what day, time, game you play or however long you play for you will receive nothing… your first big win will be after paddy has made 3x minimum of what they gave you. Please avoid
Chris Banks
19 April 2024
Comment from uk.trustpilot.com
As a novice I made many mistakes in the sign up Tarun has quickly and patiently resolved my issues . Nice to have such a pleasant person to help me out . Thank you and have good day
Damo Bannon
19 April 2024
Comment from uk.trustpilot.com
I had an issue and spoke to a member of the support team DEVIN!! Was really helpful worked his quickest to resolve the issue for me and replied in quick time while they were really busy he was really friendly and professional about the situation and made it an easy process I highly recommend paddy power for people who like to gamble and praise devin for his help and support and think there whole support team should strive to be as helpful and professional as he was
Mostafa Nadri
19 April 2024
Comment from uk.trustpilot.com
A finished basketball game was there for more than 6 hours. Anyone who doesn't know how to bet and lose, how dirty Paddy Power is. I was winning the other game 5 times, my bet was locked, while my team was losing, I wanted to bet and I won that game.
LiamC
18 April 2024
Comment from uk.trustpilot.com
I needed to get information and I was dealt with very quickly and very efficiently. Brilliant experience
Sibongile moyo
18 April 2024
Comment from uk.trustpilot.com
Thank you for your fast respond to my request, it didn't take much time to be helped with the agent,Thank you Charlotte so much.
Easy Electrics
18 April 2024
Comment from uk.trustpilot.com
I was reactivating my account, yes it took some time with online chat, but it was very thorough, which it should be, for responsible gambling and all that. Overall a good experience, thanks to Erika.
Adam Reynolds
18 April 2024
Comment from uk.trustpilot.com
Daniel the customer representative was brilliant. He was quick in his replies and correct with his answers! Very pleasant experience!
Harry Clark Burgess
16 April 2024
Comment from uk.trustpilot.com
They've become so obsessed with bet builders and forgotten about the customers who do accas. Conveniently for them as BB are hard to win. Their wheel of fortune soon as lands on £100 cash it then goes in reverse fro a 10p scratchcard. Lost my bets after 7 years or more as a customer.
Mick Ohare
16 April 2024
Comment from uk.trustpilot.com
Since my last review ,,,,,,,,must be at least 6 weeks on pp spins ,wait for it ,,,,,,,,,,,,,,,,,,,,a kin 10p scratchcard ;not a winner by the way ,,,,,,,,,avoid
noel
15 April 2024
Comment from uk.trustpilot.com
Absolutely crooked cheating bastrds.yet again I decided to play bloody blackjack, RTP 99.2% is for paddy crooked power. big effing mistake ,lost over £100, 14 hands, won 1 disgraceful.never again will I play in this crooked effing site. Enough is bloody enough. Closing account for good . STAY AWAY FROM THIS CROOKED SITE READ REVIEWS, IGNORE MOST 5 STAR REVIEWS, FAKE FAKE FAKE.
M K
15 April 2024
Comment from uk.trustpilot.com
I had Kayla to help me sort out my account as I didn’t have access to it she was quick and efficient and I really loved that
Karina Macmillan
15 April 2024
Comment from uk.trustpilot.com
Such a silly mistake on my behalf. Maria at Paddy Power delt with my query quickly and with patience. Highly recommended.Thanks again.
Consumer
15 April 2024
Comment from uk.trustpilot.com
How thy treat loyal customers is a disgrace , I took the gaming & poker off my account & the next day my account is blocked I’ve had 6 or 7 online chats with them & there expert security team what a joke that is ! After every chat thy say we will send email to let you know what’s happening with your account again nothing joke company stay clear
Martin Makonese
14 April 2024
Comment from uk.trustpilot.com
Thanks to Rahul for your help. Ready nice person to chat with. I was helped on change of email address and account verification. The process was made simple by Rahul. Really appreciate and Rahul you deserve a 5 star for your help
chris page
14 April 2024
Comment from uk.trustpilot.com
Opened account to make one off bet on Grand National. They were happy to take my bet. However irrespective of the many ways they have tried to help me do this. Every method fails. Its not like I am money laundering. I simply want my messily bet with winnings (£50 bet- £52 won) back. Horrible experience just to get £2 back.
jim saddington
14 April 2024
Comment from uk.trustpilot.com
It obvious the people dealing with betting queries dont understand betting. I had a bet on Saturday and took 14/1 about a horse, it was placed at 28/1 so I should have been paid our at 28/1. I got 14/1.Ironically I had a bet earlier i the day, took 9/2 place at 5/1 got paid at 5/1. The person dealing with the query couldn't see similarly and just kept telling the bet was settled correctly. CLUELESS. I have closed my account. Not that that concerns them, plently of other book makers. PS while i was studying for yesterday I noted that the majority of PP early prices were 2 points lower than the majority of other leading bookmakers....Outrageous.
noel
14 April 2024
Comment from uk.trustpilot.com
AVOID AVOID AVOID. DO NOT PLAY SLINGO LUCKY PANTS. ABSOLUTELY BLOODY FIXED. LOST OVER £100, NOT COMPLAINING BECAUSE I LOST THAT'S THE CHANCE I TAKE BUT WHEN THE PAYOUTS ARE VIRTUALLY NIL, IE, STAKED OVER £65 TRYING TO GET 1 NUMBER, SO GAVE UP.THIS IS WITHOUT A DOUBT THE MOST CROOKED FIXED ONLINE SITE I HAVE EVER PLAYED ON. TAKE TAKE TAKE IS THEIR MOTTO.STAY AWAY FROM THIS CROOKED EFFING BLOODY FIXED SITE. YOU HAVE BEEN WARNED.
Gc
14 April 2024
Comment from uk.trustpilot.com
Registered and deposited and then account frozen saying I’m in a different country and spent 3 days trying to resolve and nothing no one to call, they take you money and then feeeze accounts to stop use of deposit bonuses. Very rude and never resolve any issue. Have screenshots of conversations and how useless they are
Steve Perry
14 April 2024
Comment from uk.trustpilot.com
They advertise their chat to someone option as speedy..hahaha. what a bloody joke. I have spent hours on there trying to resolve an issue only to be passed from one department to the next. who don't even have the decency to chat with you..and just display a message saying issue resolved and cut you off.
Gee geoghegan
13 April 2024
Comment from uk.trustpilot.com
From someone who does gamble or put bets on (don’t even know how to) I decided to create an account today for the grand national so I could put some on. I tried to create an account and was told the details have already been used for an account? I went to live chat to be told they will create me an account so I sent the details that were required, to be told there is already an account with those details and they can’t help me this is impossible I’ve never made a betting account??!! FRAUD
matthew Anderson
13 April 2024
Comment from uk.trustpilot.com
Had to get help in reactivating my old account which didn't really use had the lovely help of an agent Adriana amazing agent and help should get a lot of praise I hope 🙌
Mark Carter
13 April 2024
Comment from uk.trustpilot.com
With all the time I spend enjoying playing at paddy power , I have always enjoyed how fair the staff have been with me, and how lucky I have been there, great gambling community, thank you guys!!Mark
Nicholas Bell
13 April 2024
Comment from uk.trustpilot.com
Great customer service. Of all bookmakers, this customer service experience was the best. Thanks Naveen, a pleasure talking to you and thanks for the prompt resolution.
Mark Trehar
13 April 2024
Comment from uk.trustpilot.com
I had problems withdrawing my winnings the online agent Abhilash was very patient and talked me through the process.
Barbara Cullen
13 April 2024
Comment from uk.trustpilot.com
Had an issue with a bet and Adam was incredibly helpful, polite, pleasant and helpful. My issue was resolved and explained in moments.
Brian Wilson
13 April 2024
Comment from uk.trustpilot.com
The service I received from Rakesh was perfect and could not have asked for anything more. He was knowledgeable and an asset to the company. Well done and thank you again.RegardsBrian.
Donna Payne
13 April 2024
Comment from uk.trustpilot.com
Odds on bingo are so poor! Despite playing every day twice a day I’m lucky if I get 1 win a month, yet same players win day in day out multiple times a day! Got me wondering if they’re BOT players??Time to find a new site!!
Daniel Carrick
13 April 2024
Comment from uk.trustpilot.com
Customer service is shockingly poor. Never available and you have to wait. If you don't respond as soon as they appear then they close the chat anyway.
Susan Smith
13 April 2024
Comment from uk.trustpilot.com
Bit tricky to get to what I wanted but once there very quick on responding and very apologetic for issues I was having and trying to get problem solved.
Danny Miranda
13 April 2024
Comment from uk.trustpilot.com
Thanks to Somana who was a great help in helping me to login as I had verification issues. I had submitted the documents over and again but there was no update or any outcome. Got in chat with Somana and this person was a great help. Somana deserves appreciation and award as employer of this month ❤️
Luv flowers
13 April 2024
Comment from uk.trustpilot.com
I've not used Paddy Power for a number of years. After not being able to gain access and using the chat - the advisor was very thorough with what was required for me to gain access. Felt confident that this site can be trusted.
Paul Norris
12 April 2024
Comment from uk.trustpilot.com
Froze my account with money in it as I haven’t been on in a while, sent everything they have asked for but still account has been frozen, DO NOT USE
James
12 April 2024
Comment from uk.trustpilot.com
Oh no, so close! Eek can't win em all, tomorrow's another dayAlso your interface is unresponsive and cumbersome
Richard Read
12 April 2024
Comment from uk.trustpilot.com
Live chat was such a helpfully tool sumana was so helpfull and got my issue resolved in friendly and timely manner
Mark Petruska
12 April 2024
Comment from uk.trustpilot.com
Rubbish site deposited 120 in one day not 1 scatter bonus player the money on same game thought I mite Ave got one bonus but the reels Ave a habit of jumping when 2 scatters on board absolutely the most rubbish site my account is down over 500 in 6 months
Trasca Mirel
12 April 2024
Comment from uk.trustpilot.com
This guys are coming from another world, so professionals and super super fast.Thanks a lot Zeliko
Cindy
12 April 2024
Comment from uk.trustpilot.com
My acct needed verification. Kartheek was so helpful and my acct is now authenticated. yay
david bolton
24 April 2024
Comment from uk.trustpilot.com
Gabrielle, very polite, very quick.Not all my experiences with PP have been as great as this but she is excellent at her job.Many thanks.
Gabrielle, very polite, very quick.Not all my experiences with PP have been as great as this but she is excellent at her job.Many thanks.