Parimatch Review

I accidentally opted into the wrong promo when signing up. I got on the chat to harvery who was very helpful in witching me up to the correct promo.

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Since i have written this review Parimatch have asked Trustpilot to get in touch with me asking if this review is genuine. They just don’t get it do they? This review is about their behaviour by them regarding my first review, which has been verified and can be seen by pressing below this review. How low can they actually go?So I wrote an honest review of my disappointing experience with Parimatch last October and thought that was that. Imagine my surprise when Trustpilot got in touch with me nearly 10 months later saying that Parimatch had been in touch with them asking for more details about my review. They wanted to know my account number ( which I didn’t even know myself as my account had been closed by Parimatch themselves) and my phone number. No way I thought, I’m not having anything to do with this shadey bookmaker again, so I just ignored the email. I was even more surprised when a couple of weeks later Trustpilot got back in touch saying if I couldn’t provide evidence of my experience my review would be taken down. I got in touch with Trustpilot and told them that most of my communication with Parimatch had been through their live chat. I was told that if I couldn’t provide evidence they would have to remove my review.I was not happy about this and to be fair to Trustpilot I know it was Parimatch who were trying to get my honest review removed and they were hoping that by now I would have no record of communication with them or that I just couldn’t be bothered to respond. That was not going to happen after the way they had treated me so I trawled through my emails and managed to find some correspondence between Parimatch and myself which backed up my review. I sent this to Trustpilot and they got back to me saying that my review was now verified, which meant that what I had written had been an honest experience with Parimatch.The moral of this is be careful of this company as they will treat you badly and when you give an honest account of what happened they will wait a while and then try and get your review removed hoping you have either forgotten about it or just can’t be bothered to go through the hassle of getting your review verified.Shame on you Parimatch.

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This is a follow up to my previous message posted over 2 weeks ago. Parimatch responded and I did as they requested by contacting them by email and even Trustpilot got in touch requesting more information. Since then I’ve heard nothing. Their initial response appears to be polite but is lip service only.

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Had to contact customer support to receive free bet credits after winning them a couple of days before. However, it was dealt with quickly and funds were in my account following the online chat.

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Tried to open account to have small interest on Usyk at 40/1 got message saying I had to await email from them then phone them. The email, after many chats never arrived. Eventually on my final chat the day the fight took place I was advised that because I had self excluded my self from BetVictor in 2014 I was unable to have an account with this affiliated company. All the other agents that I chatted with did not seem to know this rule. To much messing about without much action for me, end of story.

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Samuel credited me with my free bets minutes afterI requested it. Excellent service. Matt

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Withdrawal process waiting time so far I have waited 4 hours for my withdrawal when on other site it is within 30-minutes or most of the time instance I would like to know what Parry match I’ve got to say about how long I have to wait for this process as it should be instance as you stated when I made the withdrawal please get back to me Parimatch with a answer to my query and I will boost the comment rating up to two very good if you can speed up my withdrawal process.Best RegardsMatthew EdwardsIf you need any more information please reply to this reviewUPDATE:MONEY HAS BEEN PROCESSED SO ITS WORTH COMPLAINT PROCEDURE AND DEFINITELY LEAVING THIS REVIEW. 5* RATING NOW APPLIED (IT STARTED AS A 2 STAR REVIEW!) ???

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Joined with the welcome offer however it didn’t apply to my account… after about two minutes of being on the live chat to Thomas it was showing in my account. Great “Aftersales” service is what makes the best companies.

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Promised to send me an email and telephone number to rectify a problem I encountered. After several chat conversations still no email, so not exactly satisfied with the service.

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The customer Service agent Harvey was an excellent example of how customer service should be very effcient and very polite

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Had to contact Customer Support about free spins offer. Because I made my initial deposit by PayPal the offer was not valid. This was buried somewhere in the Ts&Cs but I didn’t read it. I think this should be made more visible. I spoke in Chat with Harvey who was very courteous and helpful and managed to resolve the problem for me. I did have to make another deposit ( with not wagering) and have been credited with my free spins offer so thank you Harvey.

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In my experience, customer support were very good. Sorted my problem straight away and were perfectly polite. Thomas was the person on the other end and I had zero issues.

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This is part of an email received on 8/8/22 from Parimatch.QuoteWe are sorry to tell you that our senior traders have made the decision to stop accepting sports bets from your accountUnquoteThis is based on just under 2 months use consisting of about 45 bets resulting in 5 wins and 40 loses with winnings of 234 and losses of 405.I don’t think I need to add anymore you can make up your own minds about this company. Excellent when used but suggest they need to look at who they employ as their senior traders who can’t do simple 11+ sums.Clive

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Dino very helpful, thanks..

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Harvey sorted the issue I had; quickly, efficiently and politely.No complaints.??

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Terrible service. Beware of verification review hell. My account went under verification review and despite me sending them all they asked for and also uploading it to their website, 4 weeks and going, still nothing. All I wanted is to withdraw my funds. Live chat help can’t help since it’s a different department, they give emails that no one answers and you’re basically running in circles. No one will give any specific reason why they can’t or won’t verify your account. From the moment you upload everything, all that verification should be done in 1 day really. My advice is not to deposit with them at all, it is not worth the brain pain.

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Very good agent. Helpful.

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I had an issue with using the last of my free bets, I contacted live chat and Dino was very helpful.

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Had an issue with some free spins, was sorted quickly and the customer service was really good.

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I joined Parimatch today, and i have had a great time,The games are fantastic and the bonuses are great.I enjoyed every minute.I enjoyed playing the bonus free spins, and won.I didnt have any problem withdrawing.A great casino site.

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Account no..970700833…few days ago my account blocked after taking all documents and bank account pdf….all my winning money gone…and not get reply from parimatch support.. first said deposit is refund but not get deposit and not get winning money….how anybody trust.

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Very good customer care and all round positive experience

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Yeah, all cool, Generally at first i am a slow learner, I think just let them know ” talk to me like a child” :-)They know how to totally keep it simple for you.Everyone has different levels and ways of learning, totally normal. They are good at picking up on that. So yeah 5 *****Just take it at your own pace, no rush

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if bad sorry shocking customer service is what you want. Parimatch is for you.they have taken over 10 days to call me back on a query. They denied i had mailed them until i proved them wrong. The company is ok until you need to speak to someone or need helpNot a serious company

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They closed my account with no reason, without any message to me. First I had verification ID and proof of address, all was good. Later I deposited some money and they gave me limits to few pounds so I wanted withdraw my money. I made withdraw 395 pounds to my paypal, after this I had additional verification with proof of deposit and selfie with ID, I sent it all and few days later I tried to log in to withdraw my money but my account was closed. I wrote to them yesterday and of course noone answer. In the chat nobody wants to help me and says that I have to write to them on an e-mail from which nobody answers me. After the account was blocked, no one wrote that there was such a situation and that they were stealing my money.Worth adding that the money I had on my account was my deposit and not the winnings. They are scammers and today I will write to SBR, UK gambling commision and etc.

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Opened an account with them a while ago and never had any problems until recently all of a sudden had to send in proof of my source of income which is my benefits but was told they can’t accept that as source of income…. Customer service was very poor and was basically made to feel like because I don’t work my money isn’t good enough to use on their site! Shocking company, if I could give them 0 stars I would’ve.

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Firm is very visible having a number high profile sponsorships and advertising. So incorrectly assumed it was legit.Looking at reviews it seems others have had the same issues as me. I have a material amount in my account and I am now unable to withdraw it due to verification. After provding all required details I have now waited days/weeks and after multiple mails I just keep getting nothing constructive. I would strongly recommend to avoid parimatch and encourage others to contact gambling commission an premier league like I will.

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At first it seemed rather good, easy to use, simple. However, the nightmare started when my account went under review. I sent the requested documents and two weeks later when I chased the progress I was told I had to resend one of the documents for no real reason ( I had to chase them to find this out). I then was requested for some further documents which I submitted. Now its almost 6 weeks later and my account is still under review. When you speak to the live chat they give you a generic answer to wait for the relevant team to get back to you. Its as if there is no real communication between the different teams . They cant simply talk to the review team. its all a shambles I havent been able to withdraw or do anything with my own money for the past 6 weeks and still waiting with no clear update. AVOID THIS ORGANISATION!!!

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Excellent technical advice

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Signed up, spent the required amount, never received the bonus bets? Con

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Play many sites and Parimatch is one of the best. Good games, super fast same day withdrawal payout and friendly help chat support. 10/10 from me

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Tbh difficult to give any bookie a good mark as they have a highly addictive product which I have found out to my cost. But they have been very efficient with my account and no hesitation to close my account. Asked no ? about reasons. Would highly recommend you set your limit for safe gambling to an absolute minimum and dont waste your life betting too much. Cheers guys

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20p roulette game seems dodgy always hits closest to best staked number when on a losing streak. Shame seem ok apart from that hopefully will introduce genuine random games to their site not the compensated games with deliberate winning and losing streaks they seem to operate

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My friends said to me use this betting site, their have good opening offer and good promotions. Well my friend must of have a completely different experience or was thinking of another betting website. I open an account with the bonus options, I deposited and place the correct qualifying bet, but no bonus, try to contact them via live chat and email but no response. This is just another betting website with fake promises, I recommend another betting website.

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Julia was grate help me and sorted the problem out fast easy to bet on and the bones are really good thank you

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Betway is pretty great. I have been a Betway user for quite some time and for the most part Ive had good experiences and actually enjoy using this sportsbook. Unfortunately, I tried to withdraw $5800 last Wednesday. Betway confirmed my withdrawal and settled it as paid on Friday. I did not receive my funds while also being told to contact Gigadat to inquire. Gigadat bounced me back to Betway, stating that no withdrawal got pushed to their system, but Betway says its paid. This is a serious concern as no funds have been released to myself and its been over a week. I really do like utilizing this app, but no customer should have to chase their withdrawals, especially when our deposits always work I have obtained my bank statement for this period to aid in this process but still have not heard from Betway. Imagine not getting the money that you earned. Not right

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Worst casino site around company must make 99% of profits on this site as rigged as hell! No teasing on this site just steals your money as no matter what you play you will never get a win! Usual cpl of nothing wins but basically sit and watch your money get stolen without even hunting at a chance if you winning occasionally! Appalling

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FRAUD!!! BETFAIR STOLE MY MONEY. THEY BLOCKED MY ACCOUNT AND DO NOT MAKE A REIMBURSEMENT OF THE MONEY THAT I HAVE IN MY ACCOUNT!!

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Never have a problem with QuinnBet, always good service.

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This site is a Scam and also it made me realise I am dumb to spend my hard earned cash on a website that just scams you. I was playing roulette and my number came through and I would have won 3500 but instead a message comes bet rejected after saying bet accepted . So I need to stop gambling full stop . I might as well give my hard earned cash to a random guy on a street. Thats what we are doing when gambling on these stupid sites. Just the thrill of chasing money.

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I don’t normally bother with reviews but this company really are on another level when it comes to lacking manners and being totally ignorant. All live chat seem capable of doing is demanding your bet ID even when it’s not relevant.I will bet elsewhere. Maybe they’ll improve their attitude when they lose customers

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Dirty disgusting disgrace of a bookmaker.. opened account placed bets all good.. then I didnt bet for a week and then they send me 20 free Spins so I logged into play them.. less than 30 minutes later an email comes saying I now have restrictions on my account and can no longer opt into any kind of promotion Disgusting.. no wonder so many people hate this company… scum of the earth

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Allowed me to place a 6 fold bet this evening then 10 mins in 1 selection goes void when i have checked the match played yesterday so i should never have been able to place it and it shouldnt of been displayed on site go into live help by the time ive got past the bot and speak to some one there said we will void the full bet for you it voided for a few seconds then came back on now how conveniently no one available in chat talk about a drastic service daylight robbery

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Have some OK sports promotions but stay away from their casino games. Play like they are totally rigged seen some crazy number sequences like a number you haven’t got coming out on the roulette 6 out of 7 spins they just laugh when you complain saying its bad luck. If it was the other way round they would void the game and say malfunction. Make your own mind and use your common sense leave their games well alone

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Awful site, games are so rigged and you’ll never get any bonuses or feature Another crap con of a site

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I only gave this company one star because honestly I couldn’t give zero. The online casino is a joke and if you just want to waste your time spending money with no returns play on this casino. They consistently play you by making you wait for any bonus’s for at least half your waged money then give you bonus’s for next to nothing an example of this is…. Start 100 you start playing and might get a 4 to 5 win (play with 1 a spin) you get a lot of little 6p or 20p or 50p wins which are all losses but it feeds you the fact they are wins (they go towards your win count) and when you get down to nearly 33% of your balance they give you a bonus and it pays you say between 1 and 35 most times on the very rare occasion it might pay you 60 I am basing this on multiple games like book of dead , legacy of dead, king kong cash etc the popular games. then it just dead spins out time after time this happened in the 2 months I investigated this site. So don’t waste your time or money on this casino there are better ones out there and since they took away the auto spins on all sites it has just gone crazy bad with no wins in over two months on this site, but the computer algorithms will show 1.60 bonus’s as you got a bonus and I will tell you this I got 2 bonuses on the run where it paid zero amount (piggy bank bills) and it took over 100 to get them which some people might say well that’s gambling… no that’s ripping people off. They should pay minimum amounts for bonus’s and make it fair time to get them otherwise what is the point in getting bonus’s which is what people play for. Take my advice people and stay away from this site and ladbrokes as they are the same online company paying you winnings and taking your money. This is a scam online by these company’s so you have been warned and I hope the gambling commission investigates them properly.

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Bet365 Got to be the worst betting app going, always down and Won’t let you login, all the money Bet365 make and can’t sort their rubbish app out ???

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As soon as you win a few bets or place higher bets they cancel promotions and stake restricted you. Garbage bookie

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Wouldn’t even bother giving it 1 star! It’s all take take take, you’ll never win, and there’s never any promotions for existing customers

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Great website, odds are good. Their enhanced specials make them better than rivals

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