General Information
With more than ten years experience of the casino industry, RoyalPanda started out to build an online environment where players feel truly welcome and appreciated and where ease of use of the games and casino interface is a major priority. This is what Royal Panda strives to achieve for it’s players and customers.
At Royal Panda they do not have any sportsbook best reload offers, this is because online casino is their passion. they aim to give the gaming experience, exclusive casino promotions, the biggest jackpots on the marketplace and most importantly a first class customer service. They are so confident you’ll come back after your first experience at Royal Panda that they will double your first deposit up to €100, which gives you twice the amount of bamboo shoots to munch on and play with. Royal Panda is a casino that prides itself on its transparency and openess, and clearly displays a link to their official registered license/s from the Malta Gaming Authority (MGA) and the Gambling Commission (GC) of Great Britain. These two jurisdictions are widely respected as having the most stringent online gambling laws and regulations. So when you play at Royal Panda, you’re completely safe. And in case you’re wondering, the Maltese license numbers are MGA/CL1/879/2013, MGA/CL1/880/2013, MGA/CL1/950/2013 and MGA/CL1/1135/2015, while the UK operator licence number is 000-039221-R-319351-008. They received licenses on 18 September 2013. On our site you will also find information about Royal Panda bonus and Royal Panda mobile app.
The website is unlike a lot of other casino sites in that it is available in 9 languages including: English, German, Swedish, Polish, Spanish, Portuguese, Chinese, Finnish and Norwegian. Royal Panda prides itself on having the very best games and casino entertainment, with Innovative slots with great gameplay, games with life-changing progressive jackpots, the very best table games, including roulette, blackjack and baccarat. They also focus a lot of current development on their state-of-the-art live casino games with real dealers, to give you that extra special gaming experience. Where loyalty is rewarded and not just used as a mechanism to get you to sign up for an account. The Loyal Panda Program is designed to reward your every action with bonus loyalty points that can be redeemed for great gifts and fully catered holidays in exotic destinations. Promotions and bonus campaigns are run on a regular basis and are open to all players, new and old alike. Some are compelling and interesting, others weird and wacky.
Royal Panda “Live” gives you the feel of sitting in an authentic land-based casino, great games and real dealers. Combined, these make Royal Panda’s live casino an experience not to be missed. You can watch and learn from other players and hone your own skills on the various table games on offer. Increase your knowledge but don’t forget this is live. Also enjoy a chat with the live croupiers. And while you can’t play live casino for free, after creating an account you’ll have full access to all of the live tables where you can observe for free.
As Royla Panda say “This is what we’re about. Join now and have a royal good time!”
Deposit & Withdrawals
With a wide variety of payment methods for deposits and withdrawals, you will never be stuck for choice and will always be able to play all of your favorite games. Deposits are always set at a minimum of €10 with maximum deposits being varied, depending on which payment method you choose. The maximum withdrawal amount on a card is €50000 and via e wallet it is €100000.
Customer Service
Customer service is one thing that Royal Panda have spot on. This is one of their key customer focus points. You can contact them by phone, live chat or email. Telephone: +356 2778 0418 Live chat: Just click the white help button that you will see on the right hand side of the screen Email: support@royalpanda.com Support hours: Daily: 09:00 – 00:30 (CEST)
License Information
Details of the RoyalPanda gaming license can be found here
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Cathy Ann
23 October 2024
Comment from uk.trustpilot.com
Withdrawal Issues Scam Site PerhapsI have NEVER had withdrawal issues like this site!!! I’ve had the pleasure of playing on other casino sites and this is the first one that is trying desperately in every way to make my withdrawal of my winnings of $2100 impossible. I think they purposely have you wait 5 days for you to receive your withdrawal so that they can say it’s your bank that is is causing the delay and that your bank is to blame for the reason you have not received the funds. That’s funny because my bank has received many many many of my winnings from other casino sites with absolutely no issues. I don’t buy that excuse for one moment. I do not believe that it’s my bank that is not accepting the transaction. I believe they have my winnings on hold still and haven’t even forwarded it to my bank. My bank would have advised me about a declined transaction and would have sent it back after a few days. With all this aggravation I have asked them to retract my withdrawal request and asked them then to decline my withdrawal and put it back in my account and they said they no longer have it. So my question is where is it? They said my bank it holding it and to contact them. So is this going to be a “he said she said” situation causing more issues? I still don’t buy it! Banks don’t hold funds like that! They told me they have to escalate this because it has past the 5 day requirement. Ya ok. I have to show proof now and show my bank statement. Which is fine but now causes another delay!! Really!! If you play on this site and win, show your bank statement and deposit information right away to show proof so they won’t make you wait like me to collect your winnings. They will try everything to make you jump through hoops!!!! Make sure they see your name and deposit date information right away. Now I have to go to my bank and get a current bank statement. I’m not happy with this site and after this experience I don’t think it’s worth the aggravation. In regards to customer service in the beginning they are right there to help you and then watch out they do not like you asking questions. Once you do, they start to avoid you and make you wait for lengthy amounts of time!!! I laugh because you get a response email (a generic one of course saying we are sorry etc..,) do these complaints and do people get their winnings situation get rectified? If not I will go to Game or Commission and above until this situation is rectified! So I’ll wait for mine and it’ll say In sorry etc. Royal Panda Advice ..,, Royal Pain Indeed!
Withdrawal Issues Scam Site PerhapsI have NEVER had withdrawal issues like this site!!! I’ve had the pleasure of playing on other casino sites and this is the first one that is trying desperately in every way to make my withdrawal of my winnings of $2100 impossible. I think they purposely have you wait 5 days for you to receive your withdrawal so that they can say it’s your bank that is is causing the delay and that your bank is to blame for the reason you have not received the funds. That’s funny because my bank has received many many many of my winnings from other casino sites with absolutely no issues. I don’t buy that excuse for one moment. I do not believe that it’s my bank that is not accepting the transaction. I believe they have my winnings on hold still and haven’t even forwarded it to my bank. My bank would have advised me about a declined transaction and would have sent it back after a few days. With all this aggravation I have asked them to retract my withdrawal request and asked them then to decline my withdrawal and put it back in my account and they said they no longer have it. So my question is where is it? They said my bank it holding it and to contact them. So is this going to be a “he said she said” situation causing more issues? I still don’t buy it! Banks don’t hold funds like that! They told me they have to escalate this because it has past the 5 day requirement. Ya ok. I have to show proof now and show my bank statement. Which is fine but now causes another delay!! Really!! If you play on this site and win, show your bank statement and deposit information right away to show proof so they won’t make you wait like me to collect your winnings. They will try everything to make you jump through hoops!!!! Make sure they see your name and deposit date information right away. Now I have to go to my bank and get a current bank statement. I’m not happy with this site and after this experience I don’t think it’s worth the aggravation. In regards to customer service in the beginning they are right there to help you and then watch out they do not like you asking questions. Once you do, they start to avoid you and make you wait for lengthy amounts of time!!! I laugh because you get a response email (a generic one of course saying we are sorry etc..,) do these complaints and do people get their winnings situation get rectified? If not I will go to Game or Commission and above until this situation is rectified! So I’ll wait for mine and it’ll say In sorry etc. Royal Panda Advice ..,, Royal Pain Indeed!