SMARKETS Review

Excellent company great odds and good offers

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Nice straight forward lay out and works at a decent speed. Some decent offers too

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Again…. Just reading these reviews it makes my stomach curl..ive had an account for over a year, provided id to depsoit! not used it in a while, had a little bonus.. Managed to turn it into a substantial amount.. No surprise I withdraw then my account is restricted and I cant log in, ive sent all the documents they asked for… Id, utility bills, photo holding id, 2 phone verifications.. A week on since withdrawing and im still none of the wiser and just keep getting fobbed off! 24/48 hours it will be sorted I keep getting told.. Documents have all been approved… its a joke! so frustrating!! Dont answer emails back… username taz140688

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I think its a decent site but needs a good app

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stay away from online poker its very much rigged they always favour chip leaders and when you think you have the best hand oh no clowns going all in with 9 2 and winning its a joke so is it cheating or are these botts???????the bad beats ive had this is enough to throw yourlaptop through the window people with multipul accounts trying to ghost you i have reported several of these but they just ignore you.

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Easily the worst customer service imaginable. Takes days at a time to respond on their Livechat service, does not respond at all to email queries, has no option to actually close the account (they will force you to self exclude to close the account) and could be the worst Casino you will ever come across online.

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Tried to close my account online on numerous occasions, it would not let you perform this procedure. If you can only close your account from 9.00am to 4,00 pm how is that safegarding people who want to stop? This company should be investigated by the gambling commison as they are not adhering to the rules and regulations. Please dont give me the indignity of providing the usual company response. Please Please don’t waste your money on this site.

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Total scam. They change your bets. They cancel accebted bets.

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Joined about 5 months ago, they asked about my opinion so there you go honest opion.Very poor casino offer deposit 20 play 1 per bet Didnt even win once lost about 200 Just to try never won more than 20 after bonus which is very rare scored it 2 Times. Site is very laggy welcome offer is rip off. Cashout only when you lose never when you win had acca 11 won 10 matches last match was 2:0 in my favor cashout blocked at the end it finished 2:2 but i coudnt withdraw about 3.300 which is no sense, honestly avoid this site you will never be happy with this site which is very bad. Customer service never helps aswell you need to proove how much you earn and send a bank Statement which is bizzare. Extremelly not happy.Deleted account today , had a reply from customer service that the games are based on LUCK only – Please Avoid you will never win on this website

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Grovesnor app is the worst one I have ever used. Keeps losing connection all the time..spent over an hour trying to get to the poker game..ended up having to waste 10 at casino as could not connect to play a poker game at all…poker does not work on PC as it is and doesn’t work at all properly on app either ..they are aware of the problem judging by other people’s feedback and disappointed that I have wasted so much of my time on this ..shame on you Grovesnor

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First Grosvenor Casino don’t even try to answer as always with your automated message this casino is a scam they are stealing money from people accounts the games including poker is rigged beyond understanding i dont understand how this fraudulent company is still on the market… STAY AWAY FROM THIS LIZZARDS

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very slow withdrawals

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Disgrace off a company used them for many years used to have good banter with customer service guys about Dundalk football team. They then moved customer service to Manila an the customer service went down hill although the agents were always very very nice to speak too they didnt have knowledge in regards to sports betting they then closed my account customer service manager is married to John boyles daughter

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I have played slots for over 20 years and I know they’re random however the slots here I’m having doubts, especially the pragmatics. You never win EVER! thousands and thousands of spins on the same slots and they never bonus, how is that possible? I play the exact same slots everywhere else and they never play like they do here. Scam site and shows you how shady online sites can be!

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Avoid this website…They don't show live scores.. U put your money on matches with different scores ..avoid as hell!!! Worst website online

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I AM ABSOLUTELY SHOCKED BY THIS SITE. THEY WERE BRILLIANT TO START WITH. NOW THEY WANT BANK STATEMENTS AND IMAGES OF MY BANK CARDS. I SENT THIS TO THEM SHOWING FULL BANK STATEMENTS. I REDACTED PAYMENTS AND AMOUNTS GOING TO OTHER COMPANIES WHICH WERE NOT SMARKETS. I NOW HAVE AN EMAIL FROM THEM SAYING THEY WANT TO SEE REDACTED PAYMENTS. SMARKETS. THIS IS VERY PRIVATE. YOU HAVE DETAILS SHOWING TRANSACTIONS TO YOU SO WHAT BUSINESS IS IT OF YOURS TO SEE OTHER TRANSACTIONS. THIS IS PRIVATE. MY OPINION OF YOUR COMPANY HAS GONE FROM AMAZING TO ABSOLUTELY THE LOWEST OF THE LOW. I KNOW YOU HAVE TO FOLLOW REGULATIONS BUT COME ON, TRANSACTIONS THAT DONT RELATE TO SMARKETS ARE PRIVATE AN NONE OF YOUR BUSINESS.

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liquidity on is very poor, large gaps in prices even up to the off. only look to facilitate their market makers. if you put in an arb from betfair it wont get taken which is quite bizarre to be honest. place markets dont even bother.

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whats the going going best odds when you wont take a decent bet??? I am not even winning

dont waste your time

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Terrible site,I deposited 20 by paypal and then tried to place a yankee bet but couldnt?then contacted chat and advised no exotics available🙄Then tried twice to place a single horse bet but slow glitchy site made that impossible.Contacted chat to close account after hitting withdraw button to take deposit back.I was asked why closing account and gave reasons above,"ok thanks "was all i got,no apology for the crap service then just cut me off ,must happen a lot.
These new betting sites are useless,used a tried and tested one,total amateurs.AVOID.
Would give zero stars but have to give 1 to review.

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Please stay away from this site, after placing bets on here I went to do a withdrawal it took them 3 days to process and still no funds received from them. There support are no help saying please contact us for ARN number but still not given it to me. Better sites out there than these. Shame I can't give zero starts because it would be!!!!

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Terrible site and give you nothing after opening an account no more free bets avoid at all costs far better sites that give you weekly free bets. bETFAIR by far better exchange site amd give you fat better odds especially on football amnd cricket

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They have a faster app compared to betfair, I have the account with them for about two years and I place 100 to 300 pound bets on top tier football.

The reson why I give them 4 stars is because they don't have big liquidity, sometimes I have to wait a bit tonbe matched.

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2 bets and now can't even get a tenner on. I don't know how they get the license to operate as a bookmaker.

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Total waste of time. Limited to peanuts. Thought it was just horses so put a 4 timer mug acc up for soccer and it paid 8/1 Max bet 12 . Won't even let me bet to win 100!!

No wonder they don't reply to messages on here.

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Would give 0 stars, just random closed my account after a “review”

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Don't use Smarkets…if you start winning they will close your account…it is only my suspicion but i think the marginal exchanges are now starting to bet on their own exchanges to get more profit..and if they have shrewd punters who out bet them…they close those accounts. I suggest you close your account with Smarkets and finish these marginal exchanges..best thing i ever did.

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Tried to add a new card to my account to replace my destroyed one customer service as usual these people was hopeless I have to go back to Sky bet they did it in seconds you can tell the customer service is what you done and then they they suggest it back to you you when you have just told them you've already done it why can't we rate them no stars you can spend thousands of pounds a week and they still will not ring you they don't deserve the business

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Absolute ridiculous company. As soon as your in any decent kind of profit they become very aggressive in what they ask for. If you keep providing the proof they ask for they keep asking for more and more. Avoid at all Costs. They are horrendous company to use.

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Smarkets warning

So, this probably comes to no surprise to anyone who uses Smarkets that they can be plagued by technical issues and as part of the terms and conditions they basically take no responsibility for any problems that arise because of that.
In my case a bet that I placed appeared on their website as matched but after the site crashed it appeared that the bet was not in fact matched. Smarkets admitted that the bet had appeared matched due to “technical issues,” but refused to honour the bet because “they are just an exchange, they don’t take bets but simply match them.”
I am writing this as a warning for anyone who uses Smarkets that there is no certainty that just because your bet appears matched that it is and you have no recourse at all when Smarkets refuses to payout.

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The only reason I am giving smarkets 1 stare is because I can’t go below that, please avoid using smarkets at any cost as they have closed my account and have not refund my funds and it’s been over 4 weeks and they are holding my 7k.
And the reason for that is I could not provide source of funds according to them , where they have been asking me to provide bank statement of third person who has got nothing to do with smarkets . Basically smarkets blatantly asking me to breach GDPR where they have been asking me to provide bank statements of my friends whom I have transactions with. Neither I have any rights to ask for third persons bank statement nor it states any where in smakets terms and condition.
Anyone else have same experience please let me know as I have been going thru some stressful time ? And if I now need to get some legal help ? But please do not use their services rather have Betfair exchange account or betdaq or even matchbook but not smarkets. And they even stopped replying to my emails.

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Settle bets correctly as winners then they settle as a loss an hour later so had to fight for my winnings. Blamed it on the info they got yet the info would have been correct initially as they settled the bet. Clearly trying their luck. Avoid this company if you want stress free enjoyable gambling. Also never needed to submit any documents with my ID yet they allowed me to withdraw which I didn't even think was allowed anymore

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Extremely poor customer service and misleading promotions – beware!

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I like smarkets pay out quickly nothing wrong far as I'm concerned they want few more markets like champion jockey betting and stuff but generally sound do for me

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Smarkets was a decent company until late last month and it showed me what a scam company they are. Disabled my wallet with over $15005 in it for no reason and support couldn't help after days of no reply. I contacted Bestresolute.com and they helped me out and were able to get back my money from them. You can try them on Bestresolute.com if you face similar problems or need any assistance with getting back your money from scam related transactions on any platform

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Better than most of the other companies out there have used them for years and very little problems.

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Poor. Only joined 2 days ago and I already felt the need to close my account. When everyone else on the high street refunds bets because of an incident, such as when the starter makes mistakes and your horse doesn’t get a run, Smarkets don’t. Totally inflexible company..

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better company

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Accumulators are not 'exact calculations' according to customer services, so you put an acca on at 'best odds' but the final acca odds are lower than you would get elsewhere because of this 'non-exact' calculation……. very misleading

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Absolutely shockingly bad customer service advisors. I had read the bad reviews on here but just thought that the people leaving them were moaners…now I know from personal experience just how ignorant and unhelpful they really are. I spoke to Brian who is a complete k.n.o.b. Account now closed!!!Good riddance Smarkets!!!

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Scum. On a 0% offer which expired for around 10 minutes before I got it back on. OF COURSE, in those 10 minutes I placed bets worth 10,000s, so what would have been a nice profit, turns into a big loss. Smarkets refuse to apply the 0% offer I've been on for 4 years. The amount of money I've made them getting on lay bets creating markets in that time which is why they give the offer to matched bettors, and they can't do the decent thing and apply said offer on bets placed in such a small window where it had ran out.

It's not about the money lost rather than won in the slightest, in matched betting you do on rare occasions mess up and take a loss. It wasn't a HUGE amount either way, it's the principle of it. A 150 profit turned into a 45 loss in itself is not worth crying over. However Smarkets could have done "the right thing" and made any bets placed in that small window (less than 10 minutes) also have 0%. Said window was so small, about 1/3 of my bets DID get 0%, it was only when the maths didn't add up I realised.

Wasn't the first time something like this happened as well, previously the "window" I keep harping on about where the bets were placed and I lost about 30 quid was quite big, if I'd checked my e-mails earlier it wouldn't have happened. The same principle applies though, treat customers earning you a % of every single bet on every single market with some decency you rancid scummy company which profits massively from an addiction.

Another thing to add, judging Smarkets subjectively and not on their very recent rancid behaviour, if you want to use an exchange to just bet with casually and not matched betting, the 2% Betfair charge vs the 2% Smarkets "theft" in comparison is insane. Betfair is on such a high level that smarkets try to charge the same commission is laughable. Betfair have more liquidity, more "obscure" events to bet on, their own sportbook which really good odds if you want to place an Accy, and MOST IMPORTANTLY, they actually have half decent customer service

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Cash out option stopped working mid bet, contacted customer service who told me they were "working to fix the problem" should probably make people aware of the problem before accepting bets, customer service was appalling, closed my account within a week of opening it, bet in question was an 8 fold acca with 7 legs up,they are absolute chancers

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I placed 2 football bets. Both bets accepted, both came up and when I checked my account I still had my stake in account.spoke to customer services and was told bets were cancelled. Would've won 200

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guys ill be honest am 21 and this app is not bad. the only issue is authentication errors and bugs its annoying as if they try do it so you cant do early cash in on bets….. apart from that i got paid next day twice so iam happy and upset

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For such a big site there data on horse racing is a joke no reading wat so ever on a race so that's y I give 2 stars

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Despite SBK being a clean and easy to use platform, they are forever let down by their awful withdrawal system. Where do I start? Deposits are instant, withdrawals take 6 hours…unless they fail of course. Which they do a lot. Once you contact customer service, no one is able to tell you when you will receive your withdrawal either – usually just palmed off with a “wait for a confirmation email”. In all the other bookies I’ve used, I’ve never come across a platform where a withdrawal can “fail” or get “stuck”, what does that even mean? It happens multiple times. SBK has the potential to be great but it need serious work. Can only give it 2 stars for now.

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This company has no customer support. The email it gives on the website bounces.

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Good platform,
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One of the worst companies I have ever encountered! I had just signed up and they suspended my account! I sent them my verification details and they emailed back after several hours waiting and said they aren’t able to verify my account. I had mistakenly put in my partners dob and I wrote to live chat explaining this and that it was no problem in changing the dob. I have bank statements and a passport. Who else could I be?? Disgusting behavior and I will never recommend this company!! Deserves 0 stars!

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