SMARKETS Review

Used them for last 2 years; last month has been terrible with many site outages;

Most recent outage has left me waiting over 49 hours (and counting they said they are going through each account one by one which could take weeks!!!) to get my money back from a bet that runs into the hundreds. Betting went down across a busy Champions League period straight after kick-off as well, leaving it impossible for an in play trading. Will be withdrawing my money if it ever gets released and use another site.

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Poor customer support on live chat…. contacted them to find out if i received the welcome bonus, twice the agent disconnected the chat window, then they ignored my questions, pointed me towards the terms and conditions, then eventually answered the question and although it turned out the bonus had been applied, because they have a weird way of doing it, it was not easy to see, I questioned it again and rather that explaining how it works, they gave me a rude response and then disconnected the chat window.

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Smarkets used to be a good site but now suffers from constant issues including missing bets, bets not matching, multiples not working. Best to use another popular bet exchange.

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Company steals your money check commison they take more then advertised sneaky

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What an awful company, they need to take a course in manners, and how to treat customers with respect.
I am going to complain to the gambling commission about the way i have been treated, not sure it will do any good to be honest, i placed a bet on the football which was matched,, only for a couple of hundred pound, bet won which im grateful. this was over a week ago,, no money was put into my balance, and am still waiting, i have instructed my lawyers to now continue with this,i tried to communicate with them, but fell on deaf ears,, they dont seem to bothered or know how to treat people with respect.

Reading all of the reviews on this site,, there does seem a common fault,, lack of customer skills, always looking to blame anyone and everyone , apart from themselves.
Stay clear , if you want a nice trouble free betting experience go elsewhere.

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Make money (25k in a year) and you're effectively banned. They move you to a 3% profit AND loss tier.

If your p/l for the year goes below the 25k profit you have to write an email begging them to be allowed back onto the standard tier. It is at their discretion if they let you back on. (We know which way that will end up and it won't be good news.)

This should be in the list of bookmakers NOT exchanges.

AND: The site is down every Saturday.

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if i could,, i would give them missus 1.
This very second rate company beleive they are doing you a favour.
Never do they apologies or admit to their mistakes, poor people skills at best, i kept telling them of the bad service they are giving customers and that feedback is good, they didnt want to listen.
Here goes, i bet on a dog race in Australia, the market was still open , as the winner crossed the line, unlike with other betting exchanges , on the off, or hare running , the market ceases. not with smarkets open to fraudulent practice. told them , nothing done about it.
Place market, if you are familar with the number of places per runners in each race you will know what i am saying next.
They pay you 2 places from 5/7 runners declared, 3 places for 8/15 runners declared , and 16 and over if a handicap 4 places. the same as ALL the high street bookmakers and indeed Betfair. now if 9 runners are declared and 2 are withdrawn , they still pay out for 3 places,, or should do, as per there own rules and guidlines.
BUT BEWARE THEY DONT,, I HAVE HAD NUMEROUS BETS LOST BECAUSE THEY DONT DO THERE WORK PROPERLY,, OR MAYBE THEY DO , CONNING PEOPLE OUT OF THE RIGHT TO A 3RD PLACE. BOTH BETTING FOR AND AGAINST.
I HAVE UNDENIABLE PROOF OF THIS ON A BET I PLACED WITH THEM,, THEY DONT APOLOGIES,, OR EVEN OWN UP ITS THERE MISTAKE,, JUST COME BACK WITH WORDS LIKE,,, ITS THE DATA FEED , AND OUT OF OUR CONTROL.
WELL IF YOU DO YOUR JOB PROPERLY YOU WOULD MAKE SURE ALL MARKETS ARE GIVING CORRECT NUMBER OF PLACES PER RACE, SIMPLE.
I AM NOW SEEKING LEGAL ACTION, FOR DEFIMATION OF CHARACTER , AND MY HEALTH IS BAD DUE TO THEM TREATING ME THIS WAY.
SO MANY TIMES YOU GO ON THE SITE,,, NO PRICES AVALABLE,, OR NO LIQUIDITY, SITE CRASHES , MANY TIMES,, SLOW TO PAY OUT SOMETIMES UP TO 8 DAYS.
IN ALL A VERY SMALL OUTFIT,, WILL BE SUPRISED IF THEY ARE OPERATING WITHIN A YEAR,, PLEASE DONT LEAVE ANY AMOUNT OF MONEY IN YOUR ACCOUNT WITH THEM,, AS IT IS VERY POSSIBLE THEY WILL GO BUST OVERNIGHT SOMETIME SOON.
PLEASE PLEASE DO YOURSELVES A FAVOUR, GO TO ANY OTHER BETTING FIRM,, BEIT A HIGH STREET BOOKMAKER OR ANOTHER BETTING EXCHANGE.
THIS LOT BELEIVE THEY ARE GOD,, I AM HAPPY TO TAKE THEM ON LEGALLY ,
YOU HAVE BEEN WARNED READ AND STAY CLEAR OF THEM , GOD BLESS

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Well I was banned for no reason but for taking too many timeouts apparently so it gets a 1 star from me. No issues with the site except for when the liquidity goes at times on certain markets for no reason atoll.

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Been on here for years never had one problem

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Used Smarkets for about five years now, their customer service has always been dismal, without doubt the rudest, "not my problem" attitude I have experienced. That was excusable however as their commission is low. Lately however I've had a few cases where the site just doesn't show any odds, completely blank. Empty boxes with no numbers in them. This only happens once a week or so, but tends to happen on Saturdays when the most action is taking place.

Naturally their customer service on the site blame my Internet connection and they can't even be bothered to reply on their Twitter accounts.

I've always been vocal that the only reason this company exists is because Betfair charge 5% commission however as Betfair have recently dropped their commission to 2%, I'll be jumping ship.

There's no excuse for their rubbish attitude towards their customers and it's going to cost them.

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It's really a 4 star but I had to balance off a lot of the nonsense 1 star reviews I have seen. Would be 5 stars if they offered anything after the account opening promo -no reward for using the site.
Most of the negative reviews are people finding out their bet didn't match, so it was never placed. I would imagine it is easily done but it's still a user error not the site. This isn't betting with the bookmaker, it's an exchange.

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I have used this company for several years now and i was enjoying their interface and the fact that theres a lot of liquidation in the horses i am laying… however firstly there customer service agents are RUDE in the way they talk to you.
I have been reporting an issue now for at least since cheltenham festival 2019 is the earliest i can remember, god i have probably reported in excess of 300 races .
The issue is when a non runner is taken out of a race, the race on some occasions has not had the liquidation go back into the race, i believe they have to send some signal for the bots to have all the aotomatic money return to the race, without this theres maybe 100 pound liquidation covering the whole field…its absurd , for months now i am asking them please have a member of your team check races 15 minutes after a non runner has been removed because without me the races are like it for 3 , 4 or last saturday from 8am until 4.45pm when i reported it, its ridiculous.
No other exchange has this problem, i have gone back to matchbook i am sick of doing their jobs and making this company money, without me a lot of races are barely getting bet on and hey are making no 2% commission, what do i get in return for reporting maybe 50 – 100 if not more races per year..i get nothing except attitude from customer service agents that answer my call…
WORST EXCHANGE COMPANY EVER, please guys go to any other company but these

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Supporting political organizations . Used Smarkets for years recently they have plastered a political organization hashtag on there site of a group which which is causing terror round the world . I just wanted to bet really don't understand why you would put this on your site back to bet fair for me, shame.

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Stole my money after a winning bet. Tried to contact them over 6 times still. Not resolved. Avoid avoid avoid.

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An Unreliable platform, awful customer service and they seem to fabricate liquidity in their markets so when you go to place a bet or lay there simply isn’t the money there the platform is claiming.

Now Betfair offer 2% commission not a single reason to use them. Simply awful.

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Smarkets groomed me and now don't answer emails blocked me on Twitter but they cannot block me on google,mse,Yahoo and other forums I have posted my groomed experience remove this too smarket hahahahahahahhahshshshshshshshssh

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Negative-the customer service is something bellow horrible, I have submitted Proof of ID and POA as I do with other bookies and I never faced any issue, today the rejected both, I do have experience on that stuff and I can reassure, there are nothing wrong with those paper, the guy even asked full page of bank statement what is wrong.. the need to see the address, name, date… never bank transactions..
As I have contested they're method and applied for refund of my deposit(they should not receive any deposit before having the customer verified
But the most important thing, the lack of respect for the client.. defenetly I can not recommend

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I am genuinely sad to write a negative review about smarkets. The interface is by far the best around and the commissions for a small account are excellent at 2% on net profit.

I had originally planned to move over my Betfair Exchange account, as I immediately preferred the visuals of the smarkets platform and was pleasantly surprised by the liquidity in their football markets, albeit it is still generally less than the Betfair Exchange. Anyway, I thought I would test out the platform with a micro account just to get a feel for what I would be interacting with. Everything started well and I remained optimistic that this would become my preferred platform, however, a couple of days ago they had a major issue with their platform, which unfortunately occurred about an hour before a football match was due to start, that I had partial fills on, which opened my account up to an unacceptable level of risk for my strategy (circa 80% of my equity for that particular bet), in the event that the opposing team lost.

I contacted smarkets live support and email support to tell them the situation and that due to their platform's failures I was now unable to cut my losses or get my order filled and they showed little to no interest, stating that "they cannot guarantee that my orders are filled" which is not what I asked them to do by any means. I, amongst several others, believe that if a customer loses money due to a platform's unreliability, that these costs should be covered. There is a significant difference between somebody losing money on a pure gamble and another losing money due to failures of the platform.

In any case, the platform recovered in time for me to trade my way out of the bet at a profit, which the customer service rep. kindly reminded me of. I did, however, receive an apology and was advised that such events are a very rare occurrence. I decided to maintain my micro account and remained hopeful that it truly was an isolated incident.

Unfortunately, today for no reason whatsoever, I could not access my account for 10 mins or so, for no apparent reason (both mobile and web app). It's a shame, as I truly did enjoy the interface, but this level of unreliability is unacceptable, particularly when customer service effectively tell you "it's not our problem".

Hopefully Smarkets can improve their reliability and customer service and I may consider them again in the future, but for now, it's back to Betfair Exchange.

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They don't have instant withdrawls, make you wait 1-6 days while they sit on your cash, limited to 20 withdraws!!! Yet instant deposit is not an issue in the slightest…BAM…it's in your Smarket account.1st and last time using, Betfair all the way from now on! Doubt the company will survive long as they will have no customers left

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Easily the worst betting site online. They offer no free bets ever, poor odds, when you finally get good odds and place a winning bet the bet is voided with the excuse that the bet wasnt matched. I wish id visited here before i joined and saved 50. Steer clear

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Been using Smarkets for a while having decided to switch from Betfair and use as my primary exchange. The fact they was offering accumulators on their exchange was a big plus and was the sole reason I decided to give them a go in the first place. Overall it has been a positive experience… up until recently that is. Their recent addition of their multiple bet system is very disappointing. For what is meant to be a "transparent" trading platform, is no longer. They play on the fact that this new system allows their customers to make up their own bets. However, the odds offered by using this system are absolutely appalling. It seems Smarkets have got too greedy for their own good and are taking a nice cut for themselves at their customers expense (on top of their commission tiers). All transparency has been lost and sadly as a result my trust in your services have too. Back to Betfair I go, at least they don't try and underhand their customers.

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Website crashing. Website slow. Slow payouts bets voided no reason

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Recently signed up to this site, placed my first bet of 10 win on a horse 15 minutes before the off, the horse I backed had won but the bet was cancelled. I asked why, their response – it wasn't matched? PLEASE STAY WELL CLEAR OF THIS DEVIOUS AND CONNING SITE

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I am not sure if anyone has expereinced this the basic tier lets you place 1500 placed bets which is basically lie because their system does take into account unmatched bets or cancelled bets meaning example if you placed a bet and bet is cancelled before match/racing its still considered as placed bets and they dont have the ability to edit the existing bet. so if you have to cancel and re-place which is already considered as placed bets. BE AWARE

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Used them for matched betting and in collaboration with Profit Accumulator been enjoying 0% commission for what feels like well over a year now. Normally plenty of liquidity to get my bets matched too. Not the range of sports like rivals Betfair but you can't argue with the 0%!

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Just opened account a couple of weeks ago, they let you deposit with a credit card which is better than some exchanges I could mention. Interface is nice to use, it's very tempting to make more trades than you intended lol!

Commission rates are high but transparent, haven't tried making any withdrawal yet. Will report back in future. Other reviews made me glum, won't talk about them here. Keeping an open mind.

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Excellent website and the fastest withdrawal process I have ever come across. All client money is secure, check out the HBF Register of Protection of Funds website.
Deposits and withdrawals very quick and easy using their Open Banking option. I withdrew funds at 10pm and the money was in my account at 5am the next day and this speed is typical of other withdrawals made. Only slight issue is that Live chat could do with a quicker response and an automated acknowledgement that the chat is live.

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Signed up,placed one bet,they suspended my account,sent all the documents they requested then they sent me an email saying we wont be able to offer you an account and this wont be reversed, didnt even tell me why

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Hahahaha guys why do you gamble is a scam you lose all your money why dont you join gamstop and live.

Smarket isa rubbish site

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Smarkets withdrawals take forever 5-6 working days . Come on it’s the 21st century .
Wire transfers 10 days , what world are you living in .
Ridiculous!!

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Transparent about commission, good offers.

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Had my account closed. Was given no reason. Was just told it won't be reopned. If you want to be treated like dirt then smarkets is the site for you.

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Apology to SMARKETS I thought you were having me over so I was a bit rattled.
Thankyou for settling my bet fairly.
With my best regards.

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If you win 25.000 within a year they are switching you to 3% commission not only on your winning bets but also on your LOSING ONES too !!!
U have no idea how easy it is to reach 25k especially when you do matched betting and some occassional bets. You provide them with liqiuidity and thats how they repay you. They couldnt even be bothered to reset your net profit for the year before they implemented new commission and so if you had hit 30.000 before the implementation they would have put you on 3% on the very first day !
Not very fair if u ask me.
Withdrew all of my money.
Bye bye smarkets, moving back to betfair 2% (Winning bets ONLY) !

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Awful site allowed my wife to join even though she was registered with gamstop!! No checks done and allowed her to lose hundreds of pounds needlessly!!!

These organisations have no remorse and will drain every resource you have!!!

Shame on you

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For such a limited amount of markets it has good liquidity, Im guessing smarkets means small amount of markets. Just offring win only on the darts matches in play like whats the point?

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What a dreadful company. Still heard nothing as to why my account was closed. No reason after many years of gambling with them. I am respectable with a dam good salary and like winners…and they close me down. To all you punters..if you are a loser SMarkets love you..if you are a winner I suggest you play with betfair or Ladbrokes. I will never touch this company again. I look forward to seeing you collapse.

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After many successful years betting with SMarkets they close my account for no reason. I would suggest to anyone betting with this appalling exchange to stick to betfair and betdaq..it would not surprise me if SMarkets went the same way as Matchbook…my advice get your money out while you can and close this exchange fast

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Good liquidity and there are some decent bots which top up the liquidity on quite a few markets if it isn't there. It's also one of few exchanges that offer 0% commission when arbitrage betting which is very useful and increases profits exponentially 🙂

I also use Smarkets for the majority of my matched betting activity.

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The incompetent staff made my experience dreadful.

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worst service provider I had ever encountered. They charged me twice for the deposit and don't want to get the duplicate payment back!

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DO NOT TRUST THEIR SIGNUP OFFER, STAY AWAY. THEY DO NOT REFUND THE 20 IF IT LOSES! THEY'RE THEIVES!

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Avoid this company – they are not to be trusted – they closed my account down without giving any reason – terrible customer service when I asked why….

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