SMARKETS Review

The more profit you make, the more they limit the number of bets you can place and will charge more commission. Greedy site better to use betfair without restrictions and less commission

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First of all, never had issues with payments or anything like that. I've been a Smarkets user for over 3 years.
Beware that some bets do sometimes get cancelled, being classified as erroneous bets. Happens to me once every two months or so. If you see some odds that are too good to be true.. expect that your bets might get cancelled. There's potential to lose some money with this. Overall having a positive experience so far.
However, lately, their different commission tiers are making the exchange less and less attractive to me. I just got moved (or a better word would be "forced") to the "Select" tier where I need to pay 3% commission on both profit and loses for each bet. This is TRIPLE compared to the previous commission. I was not even eligible (or so I thought), but it turns out they had a bug on their website showing my winnings figure for the last year in pounds, but with a euro symbol. I was supposed to have under 30000 euro winnings for 2019 to keep my commission tier. It turns out I had 30300 euro winnings, even though the website was displaying ~26000. I got forced onto the new commission tier, being 1% over their limit without knowing it, where I could have easily avoided it, and now I just have to live with the consequences of their bug. Not to mention that this got announced very late in the year, and there was no sort of "balance reset" as they've previously done with their monthly limits for the pro tier so that they don't catch people off-guard. Increasing the commission by 200% should never be done with such a short notice.
Not very happy about this, now it will be "at Smarket's discretion" as they state in their T&C's if I will ever be put back on the "Pro" tier if I make less profits in a calendar year.
Originally moved to Smarkets from Betfair because of lower commission, but now it seems like they somehow managed to get the commission to be worse than on Betfair for me.

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Brilliant easy to follow , fast payouts and excellent customer service

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Not had a problem here to be honest. Don't understand the negative reviews.

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User interface – bad
Customer support – very bad
No respect to customers
Problems with payments and withdrawals.

Go away from this company!
Betfair is much better.

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Love hate relationship with this lot. Everything goes great and 0% commission via offers for certain period but payouts take forever. Will rather stick with Betfair and gladly pay 5% extra for the instant payout efficiency! Shame. Could be great, but no excuse in this day and age to take so long to approve withdrawals. Moving on!

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The problem with this company is that they call themselves an Exchange when in reality they are all but a Bookmaker. They limit the amount of bets you can place and they do not welcome traders and have the most unfair T's and C's where they can force you on to a separate commission tier where you pay per transaction rendering trading obsolete.

Their CEO, Jason Trost has the audacity to call Smarkets 'fair and transparent' when in fact it is the complete opposite. It is anything but fair to move a customer on to a different commission tier whenever they like.

You will not find one other betting company that charges commission on losing bets. You will not find one other Exchange where they do not allow you to trade. A bit of a stupid company in all honesty who are only looking for matched bettors and arbers throwing away all the value.

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Best site on market, 0% commission on all markets with oddsmonkey, great UI.

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I use Smarkets for match betting now and again. I have not had any major issues with using this exchange and will continue to do so in future although sometimes the markets are not always as liquid as i would like.

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I must say that I am not pleased with the odds offer on this bookmaker, they are otherwise poor in comparison to other bookies I bet on. I also believe that they need to work on their website. That said, they have a customer service that runs 24 hours a day, as well as live chat, telephone and email.

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I made a bet against city (vs bournemouth).. home team scored, smarkets voided the bet due to “member request” :O . I asked an explanation, they told me “the bet was in pending “… it was fully matched. Be aware!

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I do like this Exchange, but I feel they could offer more to customers in terms of original content. We always want to head different opinions and continue to learn.

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I used to rate this exchange as the best as it is easy to use, nice layout and decent markets (constantly getting better too).

However recently I have had matched bets disappear. Live chat say there is no evidence the bets were ever placed.

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they offer 0% commission via OddsMonkey, but be careful of their pro tier commission when they "offer" you a move up as it is designed to fleece you. paying commission on losses is absurd.

One would expect Oddsmonkey to warn their customers about this as well, but they gain a lot more from their partnership with smarkets so are happy to keep them in the dark.

if you're going to use smarkets advice would be to not commit your entire bank into them so that when the pro tier message comes you are able to lay your bets off elsewhere because this is an extremely costly way of laying bets off…

i'd avoid all in all to be honest

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AVOID SMARKETS
Do NOT open an account with smarkets EVER. They decided to close my account down for a Bull SH I T reason. They are the judge, jury and executioner on their site. No discussion, you're gone whenever they decide, for whatever reason they decide. Don't trust them.

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Smarkets voided all bets AFTER the end of the World cup when Engalnd won – stating it was a draw – Nope ENGLAND WON I suggest all that read this complain to IBAS asap as this is dodgy practice Smarkets – pay up to the Winners

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Smarkets are gradually catching Betfair up on certain markets, especially football, the Portugal v Switzerland match, at one point Smarkets had traded 259,000 whilst Betfair had only traded 126,000 and this is only one of many examples. Never had a problem with withdrawalls either, and with only 2% commission compared with Betfair at 5% it's a no brainer to switch to this up and coming exchange.

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Best betting app I've used, helpful and quick support.

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I placed a lay bet on the Grand National. The bet instantly showed as unmatched in the bets section of my account. It continued to show as unmatched before during and after the race. Six days later they deducted the liability from my account stating the bet was 'instantly matched'. Awful customer service who seem to go out their way to antagonize their customers. Anyone who knows enough about betting to use an exchange will quickly realize the cheaper commission is simply not worth it.

It really takes some doing for a peer to peer exchange to be labelled the most dishonest betting site I have ever dealt with.

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The best exchange out there for football and horse racing! Could get a bit better on the dart though

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Find odds poor sometimes plus behind other bookmakers in regards to stats betting on football

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It's a decent website, i like the look and feel. I also like the graphs that they have. However i am very upset right now and almost gave this a one star because of it. Do not use this company for horse racing unless you plan on doing a flat out bet. Do not use it for back to lay or lay to back. If you decided to get out early for a smaller profit or a smaller loss using the "trade out" feature, you will have a hard time and chances are you will end up losing your whole stake. They really need to work on this feature for fast paced sports like horse racing.

Here's what happened, i entered the market pre race at odds of 4.0 backing the horse i had chosen to trade with, then i put my exit trade at 2.0. During the race the odds hit 3.0 and it offered me to cashout at a profit, which i decided to do because i didn't think it would hit 2.0. So i tapped trade out and it cancelled my original lay bet at 2.0, but then it didn't make the new bet at 3.0 although it had the bar showing that it was cashing out. It then hit 3.0 a few times before it drifted out. I was annoyed and wondering why it didn't cash me out, so i checked my bets and realised that it hadn't even made the bet to exit at 3.0. It looks like it doesn't make the bet if the odds changes and you have to tap cashout again, which is ok for slow paced sports like football but not ok for sports like horse racing since the odds are constantly moving. So in the end i lost my full stake when i shouldn't have. I was doing this on my phone and you have to go to a completely different screen to see you unmatched bet unlike when you do it on a computer so i had no idea that they hadn't the exit bet until it was too late

The cashout feature on betfair is so much better. If you click or tap cashout and the price changes, it still makes the exit bet and keeps it there, if you then click or tap trade out at a different odds, it cancels the previous bet it made and makes the new one. It never fails. The only way it can fail is if the odds don't quite go to where they need to go to for you to trade out

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Been using these for years now. They've had some ups and downs but the platform is now excellent with good liquidity on all main sports. Payouts are quick and the customer service has also always been second to none when I've needed assistance.

I can understand a few of the negative comments on here about the new commission model, it certainly makes some common trading strategies pretty much impossible, but in truth for any casual to semi serious user it's unlikely to be a concern.

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Smooth website with cool features. Customer support is quickly able to explain the answer to any questions I have had as a new user to a betting exchange.

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Fast and responsive site, great mobile app, great customer service and lots of liquidity.

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Terrible customer service, poor all round service, reliant on matched bettors but regularly cause issues with that community. Betfair even with 5% commission, Betdaq and even Matchbook are by far better sites

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very fast payout best around as far as paying out quick. very reliable site i like the site layout easy to use

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