SMARKETS Review

Negative-the customer service is something bellow horrible, I have submitted Proof of ID and POA as I do with other bookies and I never faced any issue, today the rejected both, I do have experience on that stuff and I can reassure, there are nothing wrong with those paper, the guy even asked full page of bank statement what is wrong.. the need to see the address, name, date… never bank transactions..
As I have contested they're method and applied for refund of my deposit(they should not receive any deposit before having the customer verified
But the most important thing, the lack of respect for the client.. defenetly I can not recommend

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I am genuinely sad to write a negative review about smarkets. The interface is by far the best around and the commissions for a small account are excellent at 2% on net profit.

I had originally planned to move over my Betfair Exchange account, as I immediately preferred the visuals of the smarkets platform and was pleasantly surprised by the liquidity in their football markets, albeit it is still generally less than the Betfair Exchange. Anyway, I thought I would test out the platform with a micro account just to get a feel for what I would be interacting with. Everything started well and I remained optimistic that this would become my preferred platform, however, a couple of days ago they had a major issue with their platform, which unfortunately occurred about an hour before a football match was due to start, that I had partial fills on, which opened my account up to an unacceptable level of risk for my strategy (circa 80% of my equity for that particular bet), in the event that the opposing team lost.

I contacted smarkets live support and email support to tell them the situation and that due to their platform's failures I was now unable to cut my losses or get my order filled and they showed little to no interest, stating that "they cannot guarantee that my orders are filled" which is not what I asked them to do by any means. I, amongst several others, believe that if a customer loses money due to a platform's unreliability, that these costs should be covered. There is a significant difference between somebody losing money on a pure gamble and another losing money due to failures of the platform.

In any case, the platform recovered in time for me to trade my way out of the bet at a profit, which the customer service rep. kindly reminded me of. I did, however, receive an apology and was advised that such events are a very rare occurrence. I decided to maintain my micro account and remained hopeful that it truly was an isolated incident.

Unfortunately, today for no reason whatsoever, I could not access my account for 10 mins or so, for no apparent reason (both mobile and web app). It's a shame, as I truly did enjoy the interface, but this level of unreliability is unacceptable, particularly when customer service effectively tell you "it's not our problem".

Hopefully Smarkets can improve their reliability and customer service and I may consider them again in the future, but for now, it's back to Betfair Exchange.

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They don't have instant withdrawls, make you wait 1-6 days while they sit on your cash, limited to 20 withdraws!!! Yet instant deposit is not an issue in the slightest…BAM…it's in your Smarket account.1st and last time using, Betfair all the way from now on! Doubt the company will survive long as they will have no customers left

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Easily the worst betting site online. They offer no free bets ever, poor odds, when you finally get good odds and place a winning bet the bet is voided with the excuse that the bet wasnt matched. I wish id visited here before i joined and saved 50. Steer clear

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Been using Smarkets for a while having decided to switch from Betfair and use as my primary exchange. The fact they was offering accumulators on their exchange was a big plus and was the sole reason I decided to give them a go in the first place. Overall it has been a positive experience… up until recently that is. Their recent addition of their multiple bet system is very disappointing. For what is meant to be a "transparent" trading platform, is no longer. They play on the fact that this new system allows their customers to make up their own bets. However, the odds offered by using this system are absolutely appalling. It seems Smarkets have got too greedy for their own good and are taking a nice cut for themselves at their customers expense (on top of their commission tiers). All transparency has been lost and sadly as a result my trust in your services have too. Back to Betfair I go, at least they don't try and underhand their customers.

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Website crashing. Website slow. Slow payouts bets voided no reason

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Recently signed up to this site, placed my first bet of 10 win on a horse 15 minutes before the off, the horse I backed had won but the bet was cancelled. I asked why, their response – it wasn't matched? PLEASE STAY WELL CLEAR OF THIS DEVIOUS AND CONNING SITE

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I am not sure if anyone has expereinced this the basic tier lets you place 1500 placed bets which is basically lie because their system does take into account unmatched bets or cancelled bets meaning example if you placed a bet and bet is cancelled before match/racing its still considered as placed bets and they dont have the ability to edit the existing bet. so if you have to cancel and re-place which is already considered as placed bets. BE AWARE

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Used them for matched betting and in collaboration with Profit Accumulator been enjoying 0% commission for what feels like well over a year now. Normally plenty of liquidity to get my bets matched too. Not the range of sports like rivals Betfair but you can't argue with the 0%!

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Just opened account a couple of weeks ago, they let you deposit with a credit card which is better than some exchanges I could mention. Interface is nice to use, it's very tempting to make more trades than you intended lol!

Commission rates are high but transparent, haven't tried making any withdrawal yet. Will report back in future. Other reviews made me glum, won't talk about them here. Keeping an open mind.

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Excellent website and the fastest withdrawal process I have ever come across. All client money is secure, check out the HBF Register of Protection of Funds website.
Deposits and withdrawals very quick and easy using their Open Banking option. I withdrew funds at 10pm and the money was in my account at 5am the next day and this speed is typical of other withdrawals made. Only slight issue is that Live chat could do with a quicker response and an automated acknowledgement that the chat is live.

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Signed up,placed one bet,they suspended my account,sent all the documents they requested then they sent me an email saying we wont be able to offer you an account and this wont be reversed, didnt even tell me why

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Hahahaha guys why do you gamble is a scam you lose all your money why dont you join gamstop and live.

Smarket isa rubbish site

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Smarkets withdrawals take forever 5-6 working days . Come on it’s the 21st century .
Wire transfers 10 days , what world are you living in .
Ridiculous!!

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Transparent about commission, good offers.

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Had my account closed. Was given no reason. Was just told it won't be reopned. If you want to be treated like dirt then smarkets is the site for you.

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Apology to SMARKETS I thought you were having me over so I was a bit rattled.
Thankyou for settling my bet fairly.
With my best regards.

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If you win 25.000 within a year they are switching you to 3% commission not only on your winning bets but also on your LOSING ONES too !!!
U have no idea how easy it is to reach 25k especially when you do matched betting and some occassional bets. You provide them with liqiuidity and thats how they repay you. They couldnt even be bothered to reset your net profit for the year before they implemented new commission and so if you had hit 30.000 before the implementation they would have put you on 3% on the very first day !
Not very fair if u ask me.
Withdrew all of my money.
Bye bye smarkets, moving back to betfair 2% (Winning bets ONLY) !

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Awful site allowed my wife to join even though she was registered with gamstop!! No checks done and allowed her to lose hundreds of pounds needlessly!!!

These organisations have no remorse and will drain every resource you have!!!

Shame on you

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For such a limited amount of markets it has good liquidity, Im guessing smarkets means small amount of markets. Just offring win only on the darts matches in play like whats the point?

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What a dreadful company. Still heard nothing as to why my account was closed. No reason after many years of gambling with them. I am respectable with a dam good salary and like winners…and they close me down. To all you punters..if you are a loser SMarkets love you..if you are a winner I suggest you play with betfair or Ladbrokes. I will never touch this company again. I look forward to seeing you collapse.

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After many successful years betting with SMarkets they close my account for no reason. I would suggest to anyone betting with this appalling exchange to stick to betfair and betdaq..it would not surprise me if SMarkets went the same way as Matchbook…my advice get your money out while you can and close this exchange fast

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Good liquidity and there are some decent bots which top up the liquidity on quite a few markets if it isn't there. It's also one of few exchanges that offer 0% commission when arbitrage betting which is very useful and increases profits exponentially 🙂

I also use Smarkets for the majority of my matched betting activity.

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The incompetent staff made my experience dreadful.

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worst service provider I had ever encountered. They charged me twice for the deposit and don't want to get the duplicate payment back!

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DO NOT TRUST THEIR SIGNUP OFFER, STAY AWAY. THEY DO NOT REFUND THE 20 IF IT LOSES! THEY'RE THEIVES!

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Avoid this company – they are not to be trusted – they closed my account down without giving any reason – terrible customer service when I asked why….

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The more profit you make, the more they limit the number of bets you can place and will charge more commission. Greedy site better to use betfair without restrictions and less commission

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First of all, never had issues with payments or anything like that. I've been a Smarkets user for over 3 years.
Beware that some bets do sometimes get cancelled, being classified as erroneous bets. Happens to me once every two months or so. If you see some odds that are too good to be true.. expect that your bets might get cancelled. There's potential to lose some money with this. Overall having a positive experience so far.
However, lately, their different commission tiers are making the exchange less and less attractive to me. I just got moved (or a better word would be "forced") to the "Select" tier where I need to pay 3% commission on both profit and loses for each bet. This is TRIPLE compared to the previous commission. I was not even eligible (or so I thought), but it turns out they had a bug on their website showing my winnings figure for the last year in pounds, but with a euro symbol. I was supposed to have under 30000 euro winnings for 2019 to keep my commission tier. It turns out I had 30300 euro winnings, even though the website was displaying ~26000. I got forced onto the new commission tier, being 1% over their limit without knowing it, where I could have easily avoided it, and now I just have to live with the consequences of their bug. Not to mention that this got announced very late in the year, and there was no sort of "balance reset" as they've previously done with their monthly limits for the pro tier so that they don't catch people off-guard. Increasing the commission by 200% should never be done with such a short notice.
Not very happy about this, now it will be "at Smarket's discretion" as they state in their T&C's if I will ever be put back on the "Pro" tier if I make less profits in a calendar year.
Originally moved to Smarkets from Betfair because of lower commission, but now it seems like they somehow managed to get the commission to be worse than on Betfair for me.

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Brilliant easy to follow , fast payouts and excellent customer service

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Not had a problem here to be honest. Don't understand the negative reviews.

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User interface – bad
Customer support – very bad
No respect to customers
Problems with payments and withdrawals.

Go away from this company!
Betfair is much better.

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Love hate relationship with this lot. Everything goes great and 0% commission via offers for certain period but payouts take forever. Will rather stick with Betfair and gladly pay 5% extra for the instant payout efficiency! Shame. Could be great, but no excuse in this day and age to take so long to approve withdrawals. Moving on!

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The problem with this company is that they call themselves an Exchange when in reality they are all but a Bookmaker. They limit the amount of bets you can place and they do not welcome traders and have the most unfair T's and C's where they can force you on to a separate commission tier where you pay per transaction rendering trading obsolete.

Their CEO, Jason Trost has the audacity to call Smarkets 'fair and transparent' when in fact it is the complete opposite. It is anything but fair to move a customer on to a different commission tier whenever they like.

You will not find one other betting company that charges commission on losing bets. You will not find one other Exchange where they do not allow you to trade. A bit of a stupid company in all honesty who are only looking for matched bettors and arbers throwing away all the value.

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Best site on market, 0% commission on all markets with oddsmonkey, great UI.

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I use Smarkets for match betting now and again. I have not had any major issues with using this exchange and will continue to do so in future although sometimes the markets are not always as liquid as i would like.

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I must say that I am not pleased with the odds offer on this bookmaker, they are otherwise poor in comparison to other bookies I bet on. I also believe that they need to work on their website. That said, they have a customer service that runs 24 hours a day, as well as live chat, telephone and email.

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I made a bet against city (vs bournemouth).. home team scored, smarkets voided the bet due to “member request” :O . I asked an explanation, they told me “the bet was in pending “… it was fully matched. Be aware!

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I do like this Exchange, but I feel they could offer more to customers in terms of original content. We always want to head different opinions and continue to learn.

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I used to rate this exchange as the best as it is easy to use, nice layout and decent markets (constantly getting better too).

However recently I have had matched bets disappear. Live chat say there is no evidence the bets were ever placed.

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they offer 0% commission via OddsMonkey, but be careful of their pro tier commission when they "offer" you a move up as it is designed to fleece you. paying commission on losses is absurd.

One would expect Oddsmonkey to warn their customers about this as well, but they gain a lot more from their partnership with smarkets so are happy to keep them in the dark.

if you're going to use smarkets advice would be to not commit your entire bank into them so that when the pro tier message comes you are able to lay your bets off elsewhere because this is an extremely costly way of laying bets off…

i'd avoid all in all to be honest

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AVOID SMARKETS
Do NOT open an account with smarkets EVER. They decided to close my account down for a Bull SH I T reason. They are the judge, jury and executioner on their site. No discussion, you're gone whenever they decide, for whatever reason they decide. Don't trust them.

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Smarkets voided all bets AFTER the end of the World cup when Engalnd won – stating it was a draw – Nope ENGLAND WON I suggest all that read this complain to IBAS asap as this is dodgy practice Smarkets – pay up to the Winners

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