SMARKETS PLAYER REVIEWS(661)
Mike
20 April 2019
Comment from uk.trustpilot.com
Best betting app I've used, helpful and quick support.
Best betting app I've used, helpful and quick support.
Reply
Stephen Simpson
12 April 2019
Comment from uk.trustpilot.com
I placed a lay bet on the Grand National. The bet instantly showed as unmatched in the bets section of my account. It continued to show as unmatched before during and after the race. Six days later they deducted the liability from my account stating the bet was 'instantly matched'. Awful customer service who seem to go out their way to antagonize their customers. Anyone who knows enough about betting to use an exchange will quickly realize the cheaper commission is simply not worth it. It really takes some doing for a peer to peer exchange to be labelled the most dishonest betting site I have ever dealt with.
I placed a lay bet on the Grand National. The bet instantly showed as unmatched in the bets section of my account. It continued to show as unmatched before during and after the race. Six days later they deducted the liability from my account stating the bet was 'instantly matched'. Awful customer service who seem to go out their way to antagonize their customers. Anyone who knows enough about betting to use an exchange will quickly realize the cheaper commission is simply not worth it.
It really takes some doing for a peer to peer exchange to be labelled the most dishonest betting site I have ever dealt with.
Reply
Manchester_is_red
08 April 2019
Comment from uk.trustpilot.com
The best exchange out there for football and horse racing! Could get a bit better on the dart though
The best exchange out there for football and horse racing! Could get a bit better on the dart though
Reply
Mack
28 March 2019
Find odds poor sometimes plus behind other bookmakers in regards to stats betting on football
Find odds poor sometimes plus behind other bookmakers in regards to stats betting on football
Reply
JDT
18 March 2019
Comment from uk.trustpilot.com
It's a decent website, i like the look and feel. I also like the graphs that they have. However i am very upset right now and almost gave this a one star because of it. Do not use this company for horse racing unless you plan on doing a flat out bet. Do not use it for back to lay or lay to back. If you decided to get out early for a smaller profit or a smaller loss using the "trade out" feature, you will have a hard time and chances are you will end up losing your whole stake. They really need to work on this feature for fast paced sports like horse racing. Here's what happened, i entered the market pre race at odds of 4.0 backing the horse i had chosen to trade with, then i put my exit trade at 2.0. During the race the odds hit 3.0 and it offered me to cashout at a profit, which i decided to do because i didn't think it would hit 2.0. So i tapped trade out and it cancelled my original lay bet at 2.0, but then it didn't make the new bet at 3.0 although it had the bar showing that it was cashing out. It then hit 3.0 a few times before it drifted out. I was annoyed and wondering why it didn't cash me out, so i checked my bets and realised that it hadn't even made the bet to exit at 3.0. It looks like it doesn't make the bet if the odds changes and you have to tap cashout again, which is ok for slow paced sports like football but not ok for sports like horse racing since the odds are constantly moving. So in the end i lost my full stake when i shouldn't have. I was doing this on my phone and you have to go to a completely different screen to see you unmatched bet unlike when you do it on a computer so i had no idea that they hadn't the exit bet until it was too late The cashout feature on betfair is so much better. If you click or tap cashout and the price changes, it still makes the exit bet and keeps it there, if you then click or tap trade out at a different odds, it cancels the previous bet it made and makes the new one. It never fails. The only way it can fail is if the odds don't quite go to where they need to go to for you to trade out
It's a decent website, i like the look and feel. I also like the graphs that they have. However i am very upset right now and almost gave this a one star because of it. Do not use this company for horse racing unless you plan on doing a flat out bet. Do not use it for back to lay or lay to back. If you decided to get out early for a smaller profit or a smaller loss using the "trade out" feature, you will have a hard time and chances are you will end up losing your whole stake. They really need to work on this feature for fast paced sports like horse racing.
Here's what happened, i entered the market pre race at odds of 4.0 backing the horse i had chosen to trade with, then i put my exit trade at 2.0. During the race the odds hit 3.0 and it offered me to cashout at a profit, which i decided to do because i didn't think it would hit 2.0. So i tapped trade out and it cancelled my original lay bet at 2.0, but then it didn't make the new bet at 3.0 although it had the bar showing that it was cashing out. It then hit 3.0 a few times before it drifted out. I was annoyed and wondering why it didn't cash me out, so i checked my bets and realised that it hadn't even made the bet to exit at 3.0. It looks like it doesn't make the bet if the odds changes and you have to tap cashout again, which is ok for slow paced sports like football but not ok for sports like horse racing since the odds are constantly moving. So in the end i lost my full stake when i shouldn't have. I was doing this on my phone and you have to go to a completely different screen to see you unmatched bet unlike when you do it on a computer so i had no idea that they hadn't the exit bet until it was too late
The cashout feature on betfair is so much better. If you click or tap cashout and the price changes, it still makes the exit bet and keeps it there, if you then click or tap trade out at a different odds, it cancels the previous bet it made and makes the new one. It never fails. The only way it can fail is if the odds don't quite go to where they need to go to for you to trade out
Reply
Fat Frank
11 March 2019
Comment from uk.trustpilot.com
Been using these for years now. They've had some ups and downs but the platform is now excellent with good liquidity on all main sports. Payouts are quick and the customer service has also always been second to none when I've needed assistance. I can understand a few of the negative comments on here about the new commission model, it certainly makes some common trading strategies pretty much impossible, but in truth for any casual to semi serious user it's unlikely to be a concern.
Been using these for years now. They've had some ups and downs but the platform is now excellent with good liquidity on all main sports. Payouts are quick and the customer service has also always been second to none when I've needed assistance.
I can understand a few of the negative comments on here about the new commission model, it certainly makes some common trading strategies pretty much impossible, but in truth for any casual to semi serious user it's unlikely to be a concern.
Reply
JP
06 March 2019
Comment from uk.trustpilot.com
Smooth website with cool features. Customer support is quickly able to explain the answer to any questions I have had as a new user to a betting exchange.
Smooth website with cool features. Customer support is quickly able to explain the answer to any questions I have had as a new user to a betting exchange.
Reply
stewie hannah
05 March 2019
Comment from uk.trustpilot.com
Fast and responsive site, great mobile app, great customer service and lots of liquidity.
Fast and responsive site, great mobile app, great customer service and lots of liquidity.
Reply
Thor Henchington
18 February 2019
Comment from uk.trustpilot.com
Terrible customer service, poor all round service, reliant on matched bettors but regularly cause issues with that community. Betfair even with 5% commission, Betdaq and even Matchbook are by far better sites
Terrible customer service, poor all round service, reliant on matched bettors but regularly cause issues with that community. Betfair even with 5% commission, Betdaq and even Matchbook are by far better sites
Reply
John Turvey
18 February 2019
Comment from uk.trustpilot.com
very fast payout best around as far as paying out quick. very reliable site i like the site layout easy to use
very fast payout best around as far as paying out quick. very reliable site i like the site layout easy to use
Reply
Matt Chantrey
06 June 2019
Comment from uk.trustpilot.com
Smarkets are gradually catching Betfair up on certain markets, especially football, the Portugal v Switzerland match, at one point Smarkets had traded 259,000 whilst Betfair had only traded 126,000 and this is only one of many examples. Never had a problem with withdrawalls either, and with only 2% commission compared with Betfair at 5% it's a no brainer to switch to this up and coming exchange.
Smarkets are gradually catching Betfair up on certain markets, especially football, the Portugal v Switzerland match, at one point Smarkets had traded 259,000 whilst Betfair had only traded 126,000 and this is only one of many examples. Never had a problem with withdrawalls either, and with only 2% commission compared with Betfair at 5% it's a no brainer to switch to this up and coming exchange.