SMARKETS PLAYER REVIEWS(627)
Michelle
24 July 2023
Comment from uk.trustpilot.com
Jason Trost should be ashamed. Calls himself a businessman. I won 24k in 8 weeks account closes. No reason give. Why if its an exchange betting against others. Obviously it's smarkets own money funding accounts, so anyone who looks like they may win will be closed. I have wrote to Jason a few times and guess what. No reply. Atleast have the balls to reply.
Jiris Sas
22 July 2023
Comment from uk.trustpilot.com
Lowest of the low, closed my account after I requested the deposit limit to be removed. What sense does that make????? You were OK with me playing with 500 per month literally the day before I asked for this and then you decided to completely remove my account EVEN THOUGH I have sent you an account with 3k inside it and telling you I am literally matched betting and can't lose. And even if I wasnt, WHAT IS YOUR PROBLEEEEEEM???? IF I WANT TO WASTE MY MONEY, LEEEET MEEEEE. BUT THIS IS NOT AN ISSUE ABOUT ME LOSING MY MONEY, YOU ARE COLLABORATING WITH THE BOOKIES AND GIVING THEM INFO ON WHO IS MATCHED BETTING, ONCE YOU GOT THAT INFO YOU SHUT MY ACCOUNT DOWN. YOU SHOULD BE ASHAMED OF YOURSELVES AND WITH BUSINESS PRACTICES LIKE THAT YOU'LL GO OUT OF BUSINESS. INSTEAD OF THINKING LONG TERM TO BENEFIT FROM ME AS A CUSTOMER YOU CHOOSE TO GO WITH THE CORRUPT BOOKIES. CONGRATS
Kevin Peters
11 July 2023
Comment from uk.trustpilot.com
This used to be a great company to bet with and i recommended them to many people. They now say they have to verify my account for no reason. The amount of information I have given them including every payment to and from my bank account for three months is still not good enough. It has become laborious and I can be bothered with them no longer. Byr bye Smarkets.
BR
10 July 2023
Comment from uk.trustpilot.com
Couldn't even get 30 on a horse at 1.87 on the sports book. not only were the odds slashed to 1.76. I got told the stake was too large!I notice they can't be bothered to reply on here. Doesn't surprise me. I'll stick to Betfair - at least you can get on there
daniela arancibia
08 July 2023
Comment from uk.trustpilot.com
just a really dreadful, all round experience. please please avoid! their SOW checks are nothing short of disgusting!!!
Pokekai Aaron
03 July 2023
Comment from uk.trustpilot.com
I joined this betting exchange over 2 years,and you if you asked what I thought I would have give it 5/5.However they asked me for a Statement of Wealth over 6 months ago,and I’m still waiting for an answer.I’ve been using other Exvhanges since without any problems.Get lost Smarkets
Pillow
29 June 2023
Comment from uk.trustpilot.com
THE ABSOLUTE WORST CUSTOMER SUPPORT I HAVE EVER SEEN. OVER A MONTH FOR VERIFICATION AND WAITING AROUND 5 DAYS FOR A RESPONSE AT A TIME. AVOID THIS COMPANY PLEASE AND GO TO BETCONNECT OR BETDAQ. SMARKETS ARE THE WORST EXCHANGE I HAVE EVER ENCOUNTERED. AVOID THEM PLEASE GUYS
C Mo
21 June 2023
Comment from uk.trustpilot.com
This company used to be decent. Fast withdrawals, good markets etc, I couldn't fault for them for YEARS.Now however they have introduced source of wealth (SOW) checks and unlike EVERY OTHER bookmaker on the planet who only ask for bank statements and wage slips Smarkets asks for much much more and will take MONTHS to process the information.Smarkets will want 3 months bank statements from anyone you have ever transferred money too (including absolute and utter strangers you happen to have bought or sold anything second hand to inside whatever time period they want)It's a complete breach of privacy and during the process they will treat you like a criminal who has broken the law simply by trying to gamble.I advise you to use literally any other bookmakers if you want to be treated like anything other than a criminal.Also the process will go on for months and they will suspend your account during the process.Simply avoid avoid avoid.
ibrahim bogasen
13 June 2023
Comment from uk.trustpilot.com
i had an account with them. i lost and won. great platform. then i started to exaggarate betting i made large deposits like 10k next 20k. They asked for my bank account details to show the moneys sources. I sent. Then they said my account had closed. believe me i am regular guy with bad betting habit. my question is why smarket did not block my account when i deposited those 10ks instead waited for me to lose everything?
Harry Bond
12 June 2023
Comment from uk.trustpilot.com
THE ABSOLUTE WORST CUSTOMER SUPPORT I HAVE EVER SEEN. OVER A MONTH FOR VERIFICATION AND WAITING AROUND 5 DAYS FOR A RESPONSE AT A TIME. AVOID THIS COMPANY PLEASE AND GO TO BETCONNECT OR BETDAQ. SMARKETS ARE THE WORST EXCHANGE I HAVE EVER ENCOUNTERED
Jiri Mor
05 June 2023
Comment from uk.trustpilot.com
Nice page layout, easy to navigate. However, I encountered an error on the website when placing a bet, and ended up with 3 bets instead of 1, at that moment, the user interface is a bit confusing, just be mind of that. YOU BETTER refresh the page if unsure.. the Live chat responds promptly, and it's okay, they do a good job, but couldn't help.
andrei andreichuk
04 June 2023
Comment from uk.trustpilot.com
The most useless and pathetic betting exchange on the market. They were hit with hefty fines due to their incompetence while dealing with money laundering and responsible gambling issues so what do they do now? Now they're showing their incompetence with the exact same issues but on the opposite side! Account verification takes around a month - they request excessive amount of personal information (yearly payslips, months of bank statements and they will go through all your transactions and question them) and will take weeks to process the paperwork. After that they will have a 30 minute phone call with responsible gaming operator who will scrutinise your betting patterns and financial situation and then when you finally jump through all these excessive hoops and get your account verified and ready to use - you will get if frozen in the middle of a busy weekend trading session with lots of money and live bets on the line. Smarkets team if the definition of incompetence and can't do anything right. Betfair, Betdaq and Matchbook are by no means perfect, but trust me - all 3 are light years ahead of Smarkets so don't waste your time with these clowns.
AMG
04 June 2023
Comment from uk.trustpilot.com
I have never known a company to have so many appalling reviews on a consistent basis. So, you would expect a reputable company to respond and try and stop the damage this is having on their business. Instead, they have not acknowledged one complaint here? This is suspicious behaviour and I have decided to cancel my account with Smarkets.
eric porter
29 May 2023
Comment from uk.trustpilot.com
I would say the detailed exchange site provided by Smarkets is the best i have ever seen the information supplied totally outshines Betfair-BetdaqSmarkets follow up on there clients account daily by way of personal email detailing there transactions shows that they care about the welfare of there clients
Asizola
24 May 2023
Comment from uk.trustpilot.com
I've been using Smarkets for 8 years now, putting thousands through every month without issue. Passed all KYC at signup and every year or so reconfirm source of wealth via payslips etc. All fine until this year when Smarkets decided to have a fit after I deposited £3k. Note: this is not a particularly large amount for me, my last withdraw from the platform was for £10k!Anyway; following the deposit I was asked for source of wealth (even though the source could well have just been the previous £10k withdraw) but no matter.. provided pay slip. Then they wanted 3 more months payslips. Then bank statement showing pay deposit, then 3 months bank statements, then 3 months bank statements from a different account, then 3 months bank statement from another (savings) account. Crazy stuff. I understand the need to complete SoW but it seems Smarkets have just gone insane with their requirements. I had less hassle going through security clearance! Anyway, after the demand for the 9th bank statement I decided the effort was not worth their 0% commission offer and have moved all my business over to Betfair who offer better lay odds anyway so the 2% commission averages out.Luckily I had no money in the account when Smarkets suspended it.. god help you if you do have anything in there. My advice would be with withdraw ASAP
Hh Hh
20 May 2023
Comment from uk.trustpilot.com
£15,000 locked in this platform for 5 months now. All 1000 documents sent. they are a disgrace and I’m panicking. For every 10 terrible reviews there is one fake ‘good review’ here. they are also slammed on glass door. Avoid and use another exchange.
JJ
19 May 2023
Comment from uk.trustpilot.com
this lot would sooner lose a customer and quote terms and conditions at you rather than pay a free bet, sums up their avariceapp uninstalled
Phil
18 May 2023
Comment from uk.trustpilot.com
Constant errors, markets only priced up one side on sportsbook, dreadful liquidity, markets totally blank. Pitiful limits, ridiculously bad marginsCustomer service team are very arrogant and rude acting like it's their money you're taking, got tired of having to explain markets to them, most seem under trained in betting yet over qualified when it comes to attitude. The fact they don't reply on here sums them up . They seem to think we should be grateful to bet with them
mark cashmore
17 May 2023
Comment from uk.trustpilot.com
Relative newcomer to Smarkets. I do a lot of matchbettingand only had £300 in account. Lost £90, but won £110 else where. This is when problems started. They refused my deposit of £110. Required proof of income which I sent. Week later still waiting for reply.They denied I sent it, so I sent again, then 2 weeks later Required bank statements. I complained, too intrusive but relented and did so. 2 hours later, I read these reviews and withdrew remaining monies. 2 weeks later, received sarcastic email about my complaining, and they hadn't received my bank statements yet ???? (was sent by pdf file) So glad I withdrew cash. So avoid this joke company
Mark
10 May 2023
Comment from uk.trustpilot.com
Awful company and terrible customer service amd want to know the ins and outs of everything so closed my account joined BET365 no hassle at all
Luke Elston
05 May 2023
Comment from uk.trustpilot.com
Can't withdraw my own money. No problem, will be closing my account and a lost customer. Seems I'm not the only one who has this problem. If any company makes it difficult or refuses you to take out your own money....Stay well clear!
George Dollin
23 April 2023
Comment from uk.trustpilot.com
in my opinion smarkets is the best exchange there is, they asked me for payslips early and set a monthly deposit limit for me and ive never had any problems with them.
Leticia Montoya
16 April 2023
Comment from uk.trustpilot.com
OMG! They kept asking for all kinds of documents-Bank statements on bank statements, tax returns, and what not. And after providing them with all of it, they blocked my deposits and asked for the same documents again. NONSENSE. I just withdrew my funds and will go back to another exchange provider
James Douglas-Mann
13 April 2023
Comment from uk.trustpilot.com
Just dreadful. Having read some of the previous reviews, perhaps I could explain why their spreads are so wide and have such tiny volume? It's because they've undertaken verification checks on their biggest users and made it nigh on impossible to keep an account. They want Bank statements, Share dealing records, Tax returns, Property dealings, shoe size and proof of how much you drink everyday. (Ok I made up the last 2 but you get my drift). They have made the mistake of going WAY beyond what the Gambling Commission require...and they are now paying the price. They were quite good until this happened but I refused to comply and have withdrawn my business.
Quint
07 April 2023
Comment from uk.trustpilot.com
As look now the tennis is actually 1.26 and 2.16!!. MLB Baseball currently has odds of 1.74 X 1.79 and 1.40 X 2.32. I mean come on??Darts 1.30 X 1.74. How can traders put these odds up?NBA markets disappear at midnight even though games don't start till 12.10am. What kind of way is this to run a sports book ? I've never seen anything like it in my lifeIf you question CS about it they simply ask what's wrong with the odds!!!!!?
Customer
01 April 2023
Comment from uk.trustpilot.com
Not good enough SmarketsIt's now Saturday and there's games Sunday which aren't priced up correctly. 1.45 and 1.79 h2h odds. When I emailed my outrage the CS just asked me what was wrong with the odds!!!!Also about 90% of the in play games don't have any markets up to bet on themPull your finger out. It's unacceptable
Donny
28 March 2023
Comment from uk.trustpilot.com
Try and place a bet on the sportsbook on tennis and I'm offered just 20 I go to take 1.91 and then boom it drops to 1.62. What an absolute jokeI see they don't bother replying on here. I don't know why I bother with them
Danny Poka
26 March 2023
Comment from uk.trustpilot.com
Smarkets won't allow me to withdraw my winnings to my new card because my old bank card I used years ago and is no longer active has net deposits.They won't address this issue or remove the old card that has been out of date for years so effectively they're trying to hold and steal my money.
Brian Faz
21 March 2023
Comment from uk.trustpilot.com
Facilitator of fraud...STEER WELL CLEAR.Had a fraudster/hacker steal £534 out of my account via Smarkets. Absolute stone wall clear as light of day, you could honestly not get a more clear act of fraud. I contacted Smarkets, informed them a couple of hours after this had happened, hoping theyd have some integrity and sort this out.Wrong, they allowed this act of fraud to happen, they even rewarded the fraudster by not even attempting to retreive my cash. They even had the guile to accuse me of placing the bet this fraudster placed.Steer well clear, they dont care about their customers, as long as theyre getting their 2% commission they let fraudsters thrive and steal your money. They wont communicate via phone should you too be a victim, they will just communicate via email and palm you off with poor excuses and even accuse you of wrong doing...wont be getting another penny off me now.Do not leave cash in your Smarkets account, be warned.
Mark
20 March 2023
Comment from uk.trustpilot.com
Awful company the service is terrible
Crawford
17 March 2023
Comment from uk.trustpilot.com
Go to bet place horse at Wolves. Bet unsuccessful. Market not available on this market. It's the 5.45 at Wolves. It happened at Cheltenham race as well. I'm so tired of buggy app that keeps giving me errors. No point in complaining theyll just say to uninstall app. They just don't seem to care a jotThey gave absolutely no offers for the festival either. Shame really cos the odds are normally really good but what point if you can never get a wager on. It's SO frustrating
Matthis
16 March 2023
Comment from uk.trustpilot.com
After more than 2 years I suddenly from nowhere got an e-mail from them saying that my account is closed and that decision is final. WHAT!? I asked them about it and they say that someone at my physical address has self excluded from Smarkets. So what has that got to do with me? Since that person has self excluded and has the same physical address as me that must mean it was me that self excluded (in their logic...) Still, the person has another name of course but it doesn't matter. Someone with the same physical address as me has self excluded and that's why I can't be a customer anymore at Smarkets. They don't accept that there are 50 people living in this building with the same address. And I know for a fact that I've not self excluded and no one else at my address either because they don't even know what a trade or a bet is. Even if it were someone else so what has that to do with me? It's only a scam setup who treats a customer in this extreme way. I pleaded with them but they just insist that it's all for their customers' best. Yeah, right...STAY AWAY!
Lozza
13 March 2023
Comment from uk.trustpilot.com
Shokingly bad, I had loads of matched bets on my account, and they suspended my account with little warning, making it impossible for to access, and cash out if needed, for example: laying 2UP bets. I sent them proof of earnings of 27,000 per year, and that wasn't enough, so had to sit and wait for all bets to settle, with no power over my account. Avoid at all costs, or prepare to be locked out of your account with live bets on.
GM
13 March 2023
Comment from uk.trustpilot.com
This company really needs to get investigated. They let you put your first deposit and place your bets. But if you want to add more funds or withdraw they will ask for so many documents. Like all you bank accounts and details about the transactions, ID, proof of income, proof of address and more. Even banks don't do that. I am still waiting for them to send my pending withdrawals and then will shut my account. I rather pay 2% commission and have a safe and neat service.
Michel
12 March 2023
Comment from uk.trustpilot.com
For about 3 years registered with Smarkets I have never had any problems the payments are fast the reactive support I do not understand so many negative opinions are they all justified?
Adrian
11 March 2023
Comment from uk.trustpilot.com
First experience and never again. Signed up for the "offer" of COMMFREE and transferred funds, then told the offer not applicable to me for some unknown reason. Very poor!Waiting for funds to be returned.
Jakebss
11 March 2023
Comment from uk.trustpilot.com
Constant bugs on sportsbook. Very low limits. Markets not priced up correctly or just missing Not professional. You tell customer service and they have no interest about the betting sideAlso never had a free bet and must be on only site to have a promo section and do no promos! I know they're a business to make money but at least give some incentives
Andrew Ganz
10 March 2023
Comment from uk.trustpilot.com
Just stopped me depositing for no reason, said they will send me an email when they get round to it, no time frame or reason given. Terrible customer service. Avoid at all costs.
GM
04 March 2023
Comment from uk.trustpilot.com
Terrible customer service. The chat staff have poor knowledge and they don't care. Emails never get a reply. And yet they deal with our money
Zoey Powell
04 March 2023
Comment from uk.trustpilot.com
I tried contacting the broker regarding my locked portfolio but no response. Got in contact with aptitudeclaim that got it out intact
Tezza
22 February 2023
Comment from uk.trustpilot.com
When I go to place bet on sports book whatever horse I bet goes down 10 ticks. Example From 2.14 to 2.04. this never goes to my advantage always down, it's not on. When I question it I don't get a clear answer whyAlso the stakes are terrible.. Try and get 50 on and max 24 on even money shotThey've added live pics but very choppy
Madeleine Hancock
16 February 2023
Comment from uk.trustpilot.com
**AVOID** They make depositing money super easy, however, when it comes to withdrawing YOUR money, it's virtually impossible! I've given up trying to withdraw the funds I have with them, so my money is now Smarkets money. What a SCAM.
Charles
08 February 2023
Comment from uk.trustpilot.com
Absolutely shocking company, avoid at all costs. Deposited, then started winning and then said they couldn't pay back to the same card and wanted another card. A shameful company.
Michael J
02 February 2023
Comment from uk.trustpilot.com
Beyond sickened at this company. When going through their very intrusive verification they had spotted £50 borrowed from a now deceased friend 6months ago. Nothing to do with smarkets or my bets in general yet they want the bank statement of deceased friend. They will continue to withhold my funds otherwise. sickening. Avoid
Mr Law
30 January 2023
Comment from uk.trustpilot.com
Utterly wretched company, keep asking for more and more information regarding proof of funds to the point where it is intrusive. Avoid this company at all costs.
Adam
03 January 2023
Comment from uk.trustpilot.com
I got a deposit limit of 2% (!) of my income that I provided evidence for. They are effectively limiting me for no reason at all. Wouldn't recommend using this exchange to anyone.
Hamish
31 December 2022
Comment from uk.trustpilot.com
Veronica the support agent was very helpful and I would fully recommend this platform. Fully answered my queries and was quick to assist 10/10
Swan
20 December 2022
Comment from uk.trustpilot.com
Very stupid company didnt allow me to use my account with Gd Id with pass logo haha Im absolutely minted and they dont want my money I lose over 2 grand a month for fun haha Ill just lose it else where haha
Mr. O
19 December 2022
Comment from uk.trustpilot.com
From the outset this didn't go well. They initially accepted my deposit then immediately froze my account until I did an ID process which would have looked much more professional and credible the other way around.After a few days this was lifted I just place occasional bets on football matches and just cut and run if its winning in game. On Saturday afternoons European time the system can get laggy to the point of freezing and cashing out is impossible this has happened several times.Then I found that they would cover all games in a league EXCEPT the one I wanted, it just wasn't there.The final straw as cited by so many is that after several months they have come looking for proof of funds / income / savings IT NEVER ENDS. The amount of sensitive data that I have sent to this clearly dodgy company is way beyond any safe measure and all they do is ask for more. I have had enough and am exercising my right to have my data erased. It is insulting, massively over intrusive and as so many others have found ENDLESS.They have frozen my account and every time I submit anything it is days before they respond and it is always the same, they want MORE data and more copies of that which they have already asked for.I am only giving 1 star because I have to.
Jill
04 August 2023
Comment from uk.trustpilot.com
I wish that I could not give any stars. DO NOT BUY ANYTHING FROM THIS COMPANY THEY’RE FRAUDULENT THIEVES AND SCAMMERS. I ordered a speaker they sent an electric toothbrush as the reviewer below stated. I then asked for return postage and not to resend a speaker, which they ignored and it is on its way. They won’t pay for the return postage off the electric toothbrush which will cost £30 to return plus customs and 21 e mails later I still don’t have my £99 refund.I’m going to try getting a refund via the bank, when I have proof of refusing the delivery of the speaker, which I asked them not to send. Hassle free returns, far from hassle free. I feel angry, duped, stupid, bullied and disrespected. PLEASE DON’T FALL FOR THE GLOSSY WEBSITE AS I DID. Thieves that’s all they are Scam scam scam.
I wish that I could not give any stars. DO NOT BUY ANYTHING FROM THIS COMPANY THEY’RE FRAUDULENT THIEVES AND SCAMMERS. I ordered a speaker they sent an electric toothbrush as the reviewer below stated. I then asked for return postage and not to resend a speaker, which they ignored and it is on its way. They won’t pay for the return postage off the electric toothbrush which will cost £30 to return plus customs and 21 e mails later I still don’t have my £99 refund.I’m going to try getting a refund via the bank, when I have proof of refusing the delivery of the speaker, which I asked them not to send. Hassle free returns, far from hassle free. I feel angry, duped, stupid, bullied and disrespected. PLEASE DON’T FALL FOR THE GLOSSY WEBSITE AS I DID. Thieves that’s all they are Scam scam scam.